Automatic Updates

Automatic Updates

• The bottom left hand corner should say “checking for updates” every time you sign in

Automatic Updates

• If the bottom left hand corner says there is an error, please contact your TraCS administrator.

Automatic Updates

• When there are updates, you will be prompted upon opening the TraCS 10 icon• If you say yes, updates will

download and then install• If you say no, you will not be

allowed to sign into TraCS• If your internet connection is

poor, you can say no, find a better connection, and then say yes

Automatic Updates

• Sometimes with Windows 7 computers, the little update icon appears in the task bar, so click on it to bring it up

System Administrators

3 Kinds of Updates

• Baseline Updates• Forms Pack Updates• Location Specific Updates

Baseline Updates

• The software is made in Pennsylvania and we just build the forms in Florida• The baseline version is shown in the picture• Help/About TraCS shows this• The master computer must download, install, and approve updates before clients

at your agency can receive them

Forms Pack Updates

• The forms are built in Florida• The forms pack version is shown in the picture• The master computer must download, install, and approve updates before clients

at your agency can receive them

Location Specific Updates

• Certain files will be specific to your agency and no other• Available Forms (which forms your users can see)• Import/Export related files (eCrash, eCitation, RMS exports)• Settings (Active Directory trigger)• eCrash/eCitation FTP & email notification information• TraCS Diagram (custom palettes of intersections)• Database Connection information

• These updates DO NOT require the master computer approve before clients can download• When Active Directory is turned on through location updates, every time there is a location

update released, the admin must turn Active Directory OFF on the server by modifying the Settings.ini LoginType=TraCS• Example:

• ;LoginTypes TraCS, Windows, ActiveDirectory, MACH• LoginType=TraCS

Master Computer

• The master computer MUST be the designated server that handles exports to the state, clerk, and/or RMS• TraCS has a list of all

agencies on our server

Master Computer

• The Master Computer is designated by a Check Box on the TraCS side• Updates are

hosted on the TraCS AutoUpdate server, NOT your agency’s server

Master Computer

• Until the master computer shows “white” (meaning up-to-date), clients at the agency cannot receive Baseline and Forms Pack updates; however, they can still receive Location Specific Updates

Installing Clients

• The install package can be found on the Agency Download page of the website• The install package is generic and the same for all agencies across the state• Your serial number is tied to your agency on the TraCS AutoUpdate server• Upon launching TraCS for the first time, you will be prompted to download required

updates• These are your agencies specific location files• Since location updates are only distributed once per computer name (unless a change is

made to location updates by TraCS Florida), if you reinstall or reimage a machine, you must submit a ticket to TraCS Florida and request that the computer name be “wiped off” the AutoUpdate server so our server “thinks” your computer still needs the updates• This is a bug that has been fixed in the 10.05.XX series, but we are not ready to deploy this baseline

version of TraCS yet

Automatic Updates

• TraCS Administrators can follow this link to troubleshoot why updates are not working• http://www.tracsflorida.org/wiki/index.php?title=How_TraCS_Updates_Work

• If assistance is still needed, submit a ticket in the TraCS Florida Issue Tracker at www.tracsflorida.org