Automation, Expert Behaviour & MotivationCapt Craig MitchellTraining Manager – Airbus, Emirates Airline

©2015 Emirates. All Rights Reserved.

What is wrong with this picture?

Fail safe?

The Assumption…The Reality…

Introduction

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Improvements we make to automation capability and interfaces matter less than improvements we make to the expertise of the user.

Buffalo-Niagra 2009

Are you an Expert?

• Well…?

Are you an Expert?

Motivation

Contrasting Behaviours

Example

Optimal Outcome Likely

Optimal Outcome Possible

Exposure – Normal and Abnormal Operations

Career Choice,Luck

Education,Background

Individual Influence

Publications, Accident reports,

Formal/informal gatherings

Extrinsic Motivation

Line Ops,Training

Organizational Influence

Flying Hours

Inherent Traits (Raw Ability)

Abnormal/Emergency Event

ExpertiseExperience

Selection

Learning from OthersStory telling

Metaphor

Self-LearningDeliberate Practice

Intrinsic Motivation

Expert Behaviour

Learning from OthersStory telling

Metaphor

Self-LearningDeliberate Practice

Intrinsic Motivation

Motivational Theories

Csikszentmihalyi’s Flow Model

Zurich GLS Autoland

Thank you

Capt Craig MitchellTraining Manager – Airbus, Emirates Airline

©2015 Emirates. All Rights Reserved.