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Automation in the Public SectorBoosting Efficiency, UnlockingCapacity and Increasing Employee Experience through Automation
Rob Ronberg – Public Sector Lead, Canada
April 21, 2021
Agenda
2
• Hyperautomtion, Robotic ProcessAutomation (RPA) and Intelligent RPA
• RPA in the Public Sector - benefits & outcomes
• RPA Use cases and helpful resources
• Upcoming event – please register!April 28th RPA Webinar
• Forrester, UiPath, Transport Canada & Greenlight Consulting
https://start.uipath.com/webinar-UiPathxForrester.html
If you hate it, automate it!
Constituent Demands
Budget and FTE Constraints
Aging Workforce
Governments are addressing these challenges by evaluating process and service delivery through new operating models, technology, and process optimization.
Supporting Legacy & deploy
new systems
Security and Data Protection
Attracting New Talent
Government Is Constantly Under Pressure
3
Challenges are exacerbated by thepandemic…
4
RPA
Advanced
analytics
Long-running
workflows
Machine
Learning
Process
Mining
AI skills
(NLP, AI Computer Vision, Intelligent
OpticalRecognition)
Native
Integrations
Automate all possible business processes, end-to-end
Hyperautomation: trend #1 on Gartner's list ofTop 10 Strategic TechnologyTrends for 2020
"The combination of multiple machine
learning, packaged software and
automation tools to deliver work. (...)
Hyperautomation refers not only to the
breadth of the palette of tools, but also to all the steps of automation itself:
discover, analyze, design, automate,
measure, monitor, reassess."
- Gartner, Top 10 Strategic Technology Trends for
2020
Source: Smarter With Gartner “Gartner Top 10 Strategic Technology Trends for 2020,” October 21, 2019. https ://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/"
Hundreds of Applications - Millions of use case possibilities
Enter the automation layer
1,000+Apps / enterprise
1,000sof databases
Abstracting the complexities of thousands of apps and databases
5
The UiPath automation platform enables the fully automated enterprise
End-Users
Example Systems of Record: On-premises and SaaS applications Homegrown applicationsMainframe applications
MeasureEngageBuildDiscover
Discover automation
opportunities
powered by AI and
your people
Build automations
quickly, from the
simple to the
advanced
Manage Run
Manage, deploy,
and optimize
automation at
enterprise scale
Run automations
through robots that
work with your
applications and data
Engage people and
robots as one team for
seamless process
collaboration
Measure operations
and performance to
align with business
outcomes
ExistingApplications
UiPathAutomation Platform
Process AnalystsAutomation & Citizen
DevelopersIT Operations Business Users Business Analysts
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Design automations visually using low-code / no-code tools
UiPath StudioX
Employees chip in as citizen developers by automating their own Excel and Outlook tasks in a simplified canvas.
UiPath Studio
Where RPAdevelopers design automations visually, building any kind of automationfrom simple tasks to robots enhanced with AI skills.
Expense creation from scanned receipt
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Robotic Process Automation Customer Outcomes
Accelerate Benefits From Digital Transformation
Improve Customer Experience
Reduce Compliance Cost & Risk
Increase Employee Satisfaction & Engagement
Emulates a person byexecuting manual, repetitive tasks
Makes decisionsbasedon set rules
Seamlessly integrates with existing applications
What can automation do for you?
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Make calculations
Log in to any applicationConnect to
system APIs
Extract content from
documents, PDFs, emails
and forms
Open emails
and attachments
Move files
and folders
Read and write
to databases
Scrape data
from the web
What can software robots do?Here are some of the tasks that can be easily handed over to Robots
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What processes should you automate?
Mature, swivel chair processes
Rule-based processesProcesses with low
exception rate
Stable processes and underlying applications
Processes performed by large teams
High volume, low complexity
Highly manual and repetitive processes
Processes with standard readable
electronic input type
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Simplify automation of SAP and non-SAP applications
UiPath offers world class automation for SAP
Modern SAP ApplicationsS/4HANA, C/4HANA, Hybris, SuccessFactors,
Ariba, Concur,Fieldglass
SAP API IntegrationAutomation for all SAP API technical interfaces such as SAP RFC, SAP BAPI and SAP OData
Citrix and Remote DesktopCompatibility for SAP GUI automation
AUTOMATION SKILLS
Most Common SAP UIs for SAP ECC and S/4 HANASAP WinGUI, SAP WebGUI, SAP FIORI, SAP Business Client
AUTOMATION SKILLS AUTOMATION SKILLS
NATIVE INTEGRATIONSOUT OF THE BOX CONTENT
SAP WinGUI Activity Pack for the automation
UiPath Marketplace with 200 SAP prebuilt
components for SAP ECC and SAP S/4
HANA
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Integrity & Inspections Fraud, Waste &Abuse
Benefits / Permits/ Licensing &
Document Processing
HR On-boarding & Off-Boarding
Public Records Requests
Finance,Accounting & Procurement
Contact Centre & Service Modernization
Health Services
Public Sector Processes
Research
…caseworkers validate benefits
qualifications for recipients
…service desk workers prioritize
incoming requests
…cyber analysts prioritize security threats
…government leaders aggregate
reporting data from disparate systems
…caseworkers process new benefit applications or renewals
…analysts integrate data from multiple data sources into reports
…government workers update
government IDs or drivers’ licenses
…revenue collection agents process
transactions quickly and correctly
…caseworkers ensure citizens have access to the appropriate benefits and services
…public health officials provide a higher quality of care and with lower costs
…contact center agents offer real-time, accurate support for citizens
…law enforcement agents provide be1t3ter
public safety
Manage Data Take Action
Robots are productivity levers for every government employee
IT & Cyber Security
Public sector automation examples
Department / Agency Business Area Automation Benefits / Outcomes
Transport Canada Finance & Admin
Marine Safety
Salary Forecasting
Delegation of Authorities
Vessel Inspections
• 19,000 hours of manual work avoided
• 3-4x faster, 6 mos to be in prod
Employment & Social
DevelopmentCanada
Pensions
EI
GIS Auto Enrollment
Call Centre / RoE
• 100% automation
• 100’s of thousands or transactions
automated, data accuracy, improved
employee experience
Immigration Refugee &
Citizenship Canada
ATIP
Operations
Data entry of requests
TR to PR
• 50% reduction in time, 0 errors
Canada RevenueAgency Programs – emergency
benefits
Suspicious Activity Reports • 400 hours / mo saved
• Delivered in 7 weeks
New York State Department
of Labor
Unemployment Benefits -
Covid
Processing of social benefits
applications
• From 1,100 applications / day (pre-Covid)
to 130,000 / day• 5 days develop & deploy!
Mater Hospital - Dublin Covid test result reporting Covid 19 test reporting • Frees 2-3 hours / day for clinicians
• Improved capacity for front line care,
100% data accuracy
State of California – Dept of
Motor Vehicles (DMV)
Permits & Licensing Motor Carrier Permit (MCP)
renewal (20 mins per renewal -
manual)
● 90% of Process automated with 10%
business exceptions
● Improved User Experience14
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More than a productStrong ecosystem and enabling technologies
Partner Technologies
We work with what you use
Global& Local Partners
Ready to help you
implement RPA
Forum
Resolve issues fast
Connect Community
Connect with peers,
developers & partners
Go! marketplace
Download RPA & AI
reusable components
Academy
Train your RPA team for free
Canadian Public Sector Community
User Group & Interdepartmental RPAWorking Group
