AUTOMOTIVE COLLISION REPAIR INDUSTRY KNOWLEDGE AND … · 6 AUTOMOTIVE COLLISION REPAIR INDUSTRY KNOWLEDGE AND SKILLS PROTOCOL 1 SCOPE I-CAR, the Inter-Industry Conference on Auto

©2018 I-CAR

AUTOMOTIVE COLLISION REPAIR INDUSTRY KNOWLEDGEAND SKILLS PROTOCOL

INTER-INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR

2018

7/10/18

©2018 I-CAR

AUTOMOTIVE COLLISION REPAIR INDUSTRY KNOWLEDGEAND SKILLS PROTOCOL


2018

7/10/18

TABLE OF CONTENTS

1 Scope ........................................................................................................ 6

2 Professional Development Program Principles ........................................ 6

3 RoleSpecificKnowledgeandSkillRequirements .................................. 11

4 FulfillingProfessionalDevelopmentProgramRequirements .................. 11

5 RelatedRecognitionPrograms ............................................................... 12

I-CAR DETAILED KNOWLEDGE AND SKILL AREA DEFINITIONS BY ROLE Estimator ProLevel 1 ........................................................................................................ 16 ProLevel 2 ........................................................................................................ 20 ProLevel 3 ........................................................................................................ 23

RefinishTechnician ProLevel 1 ........................................................................................................ 26 ProLevel 2 ........................................................................................................ 29 ProLevel 3 ........................................................................................................ 30

Non-StructuralTechnician ProLevel 1 ........................................................................................................ 34 ProLevel 2 ........................................................................................................ 40 ProLevel 3 ........................................................................................................ 44

StructuralTechnician ProLevel 1 ........................................................................................................ 48 ProLevel 2 ........................................................................................................ 52 ProLevel 3 ........................................................................................................ 54

Electrical/DiagnosticsTechnician ProLevel 1 ........................................................................................................ 58 ProLevel 2 ........................................................................................................ 62 ProLevel 3 ........................................................................................................ 63

MechanicalTechnician ProLevel 1 ........................................................................................................ 66 ProLevel 2 ........................................................................................................ 71 ProLevel 3 ........................................................................................................ 74

ProductionManagement ProLevel 1 ........................................................................................................ 80 ProLevel 2 ........................................................................................................ 85

AutoPhysicalDamageAppraiser(APDA) ProLevel 1 ........................................................................................................ 90 ProLevel 2 ........................................................................................................ 94 ProLevel 3 ........................................................................................................ 97

5AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL

6 AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL

1 SCOPE

I-CAR,theInter-IndustryConferenceonAutoCollisionRepair,thenot-for-profitorganizationcreatedin1979bythecollectiveautomotivecollisionrepairindustry(Repairers,Insurers,OEMs,Suppliers,SchoolsandServices),ischarteredtoassistthecollisionrepairindustrywithprogramsthathelpindustryindividualsandbusinessesdevelopandaccesstheinformation,knowledgeandskillsrequiredtoperformcomplete,safeandqualityrepairs.

Accordingly,I-CAR’sProfessionalDevelopmentProgramisdesignedtoestablishclarityontherequisiteterminalandenablinglearningobjectives,documentedasknowledgeandskills,toachievesuchrepairs,asdefinedbyindustrystakeholdersincooperationwithI-CAR.

Further,industry-wideadoptionoftheprogramastheindustrystandardfortrainingcontributestoindustryconsistency,uniformityandefficienciesforallstakeholders,whilealsocontributingtotheindustry’sobjectiveofcomplete,safeandqualityrepairs.

2 PROFESSIONAL DEVELOPMENT PROGRAM PRINCIPLES

2.1 KEY PROFESSIONAL DEVELOPMENT PROGRAM PRINCIPLES ARE:

• Rolerelevantknowledgeandskills.

• Progressiveandproperlysequencedknowledgeandskillsbuilding.

• Knowledgeandskillsrelevanttocurrentandnear-termanticipatedindustrytechnicalandbestpracticedemandsrequiredforachievementofcomplete,safeandqualityrepairs.

• Industrycommonprotocolthatcanbefulfilledbyqualifiedtrainingfromavarietyofprovidersincluding(butnotlimitedto)suppliers,OEMsandI-CAR.

• Industrycommonprotocolthatprovidesstructureforallcontemplatedtrainingprogramdesignandrequirementsworkundertakenbyindustrystakeholders,ensuringsuchprogramsaretechnicallyandcomprehensiblyrobustanduniformtodefinedindustryexpectations,leadingtoavoidanceofredundanciesandinconsistenciesthatmayunnecessarilycomplicateorotherwiseunderminetheeffectivenessoftraininginitiativesundertakenbyindustrystakeholders.

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2.2 ROLE RELEVANCY:

Certainknowledgeandskillsmaybecommonacrossvariousrolesinthecollisionrepairindustry,whileinmostcasesknowledgeandskillsareuniquetocertainrolesand/orfunctions.TheintentoftheProfessionalDevelopmentProgramistoproperlydefinethecriticalrolesand/orfunctionsthatcontributetocomplete,safeandqualityrepairs,definehowtheserolescontributetoachievementofsuchandtodefinetheknowledgeandskillsrequiredtoeffectivelyperformsuchrolesand/orfunctions.ThefollowingtabledefinesProfessional Development Program roles:

ESTIMATOR

RO L E D E SCR I B E D

Inspects,analyzesandevaluatesdamagedvehiclestocreateacomprehensiveandaccuratedamagereport.Thisindividualbuildsarelationshipwithvehicleowners,repairersandinsurancepersonneltonegotiatecostsandclosecustomersales.Heorsheusescomputerstowriteestimatesandworkswithcomputersoftware.

KNOWLEDGE AND SK I LLS H IGH LEVEL OBJECT IVE

Inspect,analyzeandevaluatedamagedvehiclestocreateacomprehensiveandaccuratedamagereport.

REFINISH TECHNICIAN


Preparesandappliespainttorepairedvehiclestorestoreavehicle’sappearancetopre-accidentcondition.Dutiesmayincludefinalsanding,masking,colormixingandtinting,sprayboothoperationsandapplyingprimers,sealersandclearcoats.Heorshemayneedtoblendcolorintoadjacentpanelsforabettercolormatchtotheexistingvehiclefinish.Thisindividualworkswithpotentiallyhazardousmaterials,soattentiontosafetyandpersonalprotectionisessential.Vehiclesmustbepreparedandrefinishedcorrectlytoensureproperadhesion,colormatchandoverallappearance.


Prepareandapplypainttorepairedvehiclestorestoreavehicle’sappearancetopre-accidentcondition.

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AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL


NON-STRUCTURAL TECHNICIAN


Restoresdamagedexteriorpanelstotheiroriginalintegrity,functionandappearance.Thistechnicianuseshandtoolsandpowertoolstoremoveorrepairdamagedparts,andproperlyinstallnewparts.Heorsheworkswithavarietyofmetalsandplastics,aswellasglass,electricalandmechanicalparts.Inmanyfacilities,thistechnicianisusedinthedisassemblyand/orblueprintingprocess.


Restoredamagedexteriorpanelstotheiroriginalintegrity,functionandappearance.

STRUCTURAL TECHNICIAN


Restoresstructuraldimensionsandstructuralintegritytocollisiondamagedvehicles.Heorsheusesmeasuringandframeequipmenttodiagnosedamageandreturndamagedframeorunibodypartstomanufacturer’sspecifications.Handtoolsandpowertoolsareusedtoremoveorrepairdamagedparts,weldandproperlyinstallnewparts.Thisindividualworkswithavarietyofmaterialsandjoiningtechnologiesusedinautomotivemanufacturingsuchas,butnotlimitedto,mildsteels,high-strengthsteels,ultra-high-strengthsteels,aluminum,carbonfiber,plastics,glass,electricalandmechanicalparts,andjoiningprocessessuchaswelding,rivetbonding,MIGbrazingandspotwelding.


Restorevehicledimensionsandstructuralintegritytocollision-damagedvehicles.

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ELECTRICAL/DIAGNOSTICS TECHNICIAN


TheElectrical/DiagnosticsTechnicianfollowsOEMinformationforscanningandcalibrationduringthecollisionrepairprocess.ThetechnicianmayperformaPre-RepairScan/HealthScantocapturecodes,aPost-RepairScantoidentifyandclearcodes,and/oraPost-RepairCalibration/Initializationfollowingtheremoval,installation,and/orrepairofmanysafetyanddriverconveniencesystemparts,orifthereisdamagetothemountinglocation(s),R&IorR&Rofthecameras/sensors/mountinglocations,R&IorR&Rofpartsinfrontof,orbehind,camerasand/orsensors,orR&RorR&Iofclosure/trimpanels.


Diagnose,calibrateandrepaircollision-relatedelectricalcomponentdamage.

MECHANICAL TECHNICIAN


AMechanicalTechniciandiagnosesandrepairscollision-relatedmechanicaldamageincluding–butnotlimitedto–steering,suspension,airconditioning,engine,brake,restraint,andelectricalsystems.Thisindividualusesmeasuringandalignmentequipmenttodiagnosedamageandreturnfrontandrearwheelalignmentstomanufacturer’sspecifications.Handtoolsandpowertoolsareusedtoremoveorrepairdamagedpartsandproperlyinstallnewparts.


Diagnoseandrepaircollision-relatedmechanicaldamage.

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AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL 9


PRODUCTION MANAGEMENT


ProductionManagementisanintegralcomponenttothecollisionrepairprocessservingtoplan,manageandadjustworkflowonadailybasis.Thiskeyroletoucheseverypartofacollisionrepairprocessandbuildsrelationshipsacrosstherepaircycleincludingcustomers,staff,insurancerepresentatives,OErepresentativesandotherrelationshipsasnecessary.


Overseetheprocessandstafftoensureefficient,saferepairsandexcellentcustomerservicefromthetimethecarenterstheshoptowhenthecustomerdrivesaway.

AUTO PHYSICAL DAMAGE APPRAISER (APDA)


Inspect,analyzeandevaluatedamagedvehiclestocreateacomprehensiveandaccuratedamagereport.Theseindividualsoftentraveltoavehicle’slocation,whichmayincludetowfacilities,repairfacilities,dealershipsandcustomerlocations.Theymayalsoworkinacompanydrive-inclaimscenterandusecomputerstowriteestimatesandusecomputersoftwaretowriteestimates.Thoseinthisroledocumentallaspectsofclaimsinvestigationandprocessingandfollowcompanyclaimsprocessesthataccountforafairandaccuratesettlement,customersatisfactionandcostmanagement.



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2.3 KNOWLEDGE AND SKILLS PROGRESSION:

TheProfessionalDevelopmentProgramisstructuredtoprovideasequencedandprogressiveroadmapleadingtoknowledgeandskillscompetencyatindustry-definedproficiencylevels.

Foundationalrolespecificknowledge,preparationformoreadvancedProLevel 2®requirements.

Intermediateand/ormoreadvancedrolespecificknowledgeandskills,providingnext-levelcompetencybuildingonProLevel1®foundationalknowledgeandpreparingforadvancedProLevel3®requirements.

Advancedandintegratedrolespecificknowledgeandskills,leadingtocompetencytoindustrydefinedfullproficiencylevelsforthatroleorfunction.

3 ROLE-SPECIFIC KNOWLEDGE AND SKILL REQUIREMENTS

TheI-CARDetailed Knowledge and Skill Area Definitions by Role section providesfurtherdetailoneachknowledgeandskillsrequirement.Thisalsoservesasfoundationalcriteria,amongothercriteria,fortheI-CARIndustryTrainingAlliance®programqualificationofindustrytrainingforcredittowardProfessionalDevelopmentProgramrequirements.

4 FULFILLING PROFESSIONAL DEVELOPMENT PROGRAM REQUIREMENTS

I-CAR’sIndustry Training Relative to I-CAR Knowledge and Skills Areas matrix,availableon I-CAR.com/TrainingMatrix, showscurrentqualifiedI-CARandindustrytrainingprogramsthatfulfillprogramrequirements.Thismatrixisupdatedreal-timeasnewqualifiedtrainingbecomesavailable.

©2018 I-CAR

I-CAR PROFESSIONAL DEVELOPMENT PROGRAM™


INDUSTRY TRAININGRELATIVE TO I-CAR® KNOWLEDGE AND SKILL AREAS

AUTOMOTIVE COLLISION REPAIR INDUSTRY KNOWLEDGE AND SKILLS PROTOCOL


5 RELATED RECOGNITION PROGRAMS

FulfillmentofProfessionalDevelopmentProgramrequirementsqualifiesindividualsandbusinessesforI-CARrecognition.TheorganizationcurrentlyrecognizesindividualsthroughitsPlatinum™programandbusinessesthroughitsGoldClass® program.

AdditionalindustryorganizationsmayincorporatetheProfessionalDevelopmentProgramtotheirownuniquerecognitionprogramsandmayfurtherlinkI-CAR’srecognitionprogramstobroaderrecognitionand/orcertificationprogramstheymaymanage.WhilesuchlinksareencouragedbyI-CARforindustryconsistencyandefficiency,suchlinksareatthesolediscretionofeachindustryorganization.

Theindustry-recognizedPlatinumdesignationisearnedbycollisionrepairprofessionalswhoachieveandmaintainhighlevelsofrole-relevanttrainingthatcontributestocomplete,safeandqualityrepairs.TrainingtoPlatinumkeepsprofessionalscurrentonvehicletechnology,improvestheirjobperformanceandassiststheircareerdevelopment.

DetailedrequirementsforPlatinumachievementarelocatedontheI-CARwebsiteatI-CAR.com/Platinum.

GoldClassrecognitionprogramisthehighestrole-relevanttrainingachievementrecognizedbythecollisionrepairindustry.ToearnandmaintainGoldClassrecognition,businessesmustachieveandmaintainahighlevelofrole-relevanttrainingacrosseachofthemajorcollisionrepairroles.

DetailedrequirementsforGoldClassachievementarelocatedontheI-CARwebsiteatI-CAR.com/GoldClass.

AUTOMOTIVECOLLISIONREPAIRINDUSTRYKNOWLEDGEANDSKILLSPROTOCOL12

I-CAR DETAILED KNOWLEDGE AND SKILL AREA DEFINITIONS BY ROLE

ESTIMATOR

REFINISH TECHNICIAN






AUTO PHYSICAL DAMAGE APPRAISER


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DEFINITION OF COLUMNS

TERMINAL OBJECTIVEAstatementinspecificandmeasurabletermsthatdescribeswhatthelearnerwillbeabletodoasaresultofengaginginalearningactivity.Focusedatthehighestleveloflearninganindividualwillaccomplishbycompetingthelearningevent.

ENABLING OBJECTIVEAresupportingobjectivesforTerminalObjectives.AllowtheTerminalObjectivetobebrokendownintosmaller,moremanageableobjectives.WhatheorshemustdotoaccomplishtheTerminalObjective

PROLEVELForeachrolewithintheI-CARProfessionalDevelopmentProgram(PDP),therearethreelevelsoftraining,eachreferredtoasanI-CARProLevel.Eachlevelprogressivelybuildsuponpriorlearningtocontinuallyadvanceeachprofessional’sknowledgeandskills.


ROLE DESCRIPTION

Inspects,analyzesandevaluatesdamagedvehiclestocreateacomprehensiveandaccuratedamagereport.Thisindividualbuildsarelationshipwithvehicleowners,repairersandinsurancepersonneltonegotiatecostsandclosecustomersales.Heorsheusescomputerstowriteestimatesandworkswithcomputersoftware.

KNOWLEDGE AND SKILLS HIGH LEVEL OBJECTIVES


ESTIMATOR

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TERMINALOBJECTIVES ENABLINGOBJECTIVES

Knowledgeand Skill Area

Knowledge andSkill Area Definition Knowledge Detail Skill Detail

REF ProLevel

1A 1 / GenEd

Identify Vehicle Construction Materials

Estimatorisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.

Detailshowmaterialsareidentifiedusingrepairinformationresources(OEM,ServiceInformation).

Eachtypeofconstructionmaterialsuchassteel,aluminum,magnesiumandcarbonfiberalongwiththeircharacteristics,commonlocationsandapplicationsareexplained.

Detailsthedifferenttypes,strengthsofsteel(Mild,HSSandUHSS)andcommonlocationsofeach.

Examinesthedifferentaluminumalloyscommonlyfoundforautomotiveapplications.

Identifiesmagnesiumapplicationsandprecautionswhenworkingaroundmagnesium

Discussescharacteristicsandapplicationsforcarbonfiber.

Howtoidentifycarbonfiberwhenvisibleandnon-visibleweavepatternsareused.

1B 1 / GenEd

Select Personal Protection Equipment

Estimatorisabletoselectthecorrectgloves,respirators,hearingandclothingbasedonworkbeingperformed.

Identifytheapprovedhand,footand bodyprotections.

DiscusstheANSIstandardsforeyeandfaceprotectionneededduringshoprepairsaswellasspecificweldingprotections.

Allowablesoundlevelsbasedonintensity anddurationandtheOSHAHearingConservation Program governing ear plugandearmuffusage.

Typesofapprovedrespiratoryprotection,suchasair-purifyingandsupplied-airrespiratorsdetailtheirclassificationsuses,properwearingandfit-testing,cleaningandstorage.

1C 1 / GenEd

Practice Workplace Safety

Estimatorisableto usesafetydatasheet andlabelsandpracticegeneralshopsafety.

Identifythesafetyprotocolswhenworkingatarepairfacility.

Discussworkingsafelywithsolids,liquidsandgasesinarepairfacility.

Describeworkandtoolsafety.

Explainstorageregulationsforcontainers,groundingandflammable/combustibles.

Describerepairfacilitymaintenanceandemergencyhandlingprotocolssuchaswrittenemergencyplans,evacuationplansandhazardousmaterialspillsafetyprocedures.

Explainworkplaceeducationpostingrequirements,writtenhazardouscommunicationprogramandhazardousmaterial training programs.

Identifyhazardousmaterialregulationsaswellasinformationcontainedinthe16sectionsofaSafetyDataSheet.

Identifyrequirementsforasupplierlabelandthedifferencesbetweensupplier,workplaceand“othermeansofidentification”labels.

Identifytherequirementsforaworkplace labelcomprisedofpictograms,signal words,precautionarystatementsandsupplementalinformation.

ExplainlabelindicatorsandtheinformationdisplayedforNFPAandHazCom2012 labeltypes.


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1D 1 / GenEd

Protect Vehicle During Repairs

Estimatordeterminespropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracksandelectricalsystemprotection.

Detailsthecommonvehicleprotectionthattakesplaceduringallphasesoftherepairstartingwithinitialvehiclecheckandendingwithdelivery.

Bestpracticesformovingadisabledvehicle

Precautionsduringteardown,partsstorage,framerack,duringbodyrepairs,welding andheating.

Therefinishingprocessesareexplainedtopreventadditionalworkrelateddamage.

1E 1 / GenEd

Use Proper Communication Techniques

Estimatorpracticesgoodcommunicationskills,includingverbal,non-verbalandwritten.

Examinestheformsofcommunication(verbal,nonverbal,writtenandlisteningskills)

Discussworkflowcommunicationswiththecustomerandduringdailymeetings.

Examinesthedifferenttypesoffeedback (negative,positiveandcorrective)andproperwaystoreviseandgivefeedback.

Identifythepreparation,discussion, andactivelisteningphasesrequired forsuccessfulnegotiation.

Detailstheskillforconflictresolution.

1F 1/GenEd

Implement Cycle Time Best Practices

Estimatormustbeabletomeasurecycletime,identifywasteinprocess,andlookformethodstoimprovecycletime.

Explainwhatcycletimeisandhowreducingitcanbenefitthecollisionrepairfacility.

Discussthebasicsofmeasuringcycletime,identifythewastethathurtscycletime,andlistleanprocessesandSOPsthatcanbeusedtoreducecycletime.

Explainhowproperupfrontdamageanalysis(i.e.blueprinting)canbeusedtoreduceproblemsthatcommonlyoccurtowardthebackendoftherepairprocess.

Discusshowtoensuretheproperpartsareorderedandreceived,aswellashowtomanagetherepairstream.

Examinecycletimeissuesthatcommonlyoccurindifferentdepartmentsoftherepairfacility,includingNon-Structural,structuralandrefinishingrepairareas.

1G 1 / GenEd

Identify Hybrid Vehicles

Estimatorcanidentifypartsthatareuniquetohybridvehiclesandlistsafetyprecautionsanddamageanalysisconsiderations.

Identifydifferenttypesofelectricvehicles(EV)andhybridelectricvehicles(HEV).

Discusstheparts(controlmodule,electricmotor,inverter,converter,batteries)thatareuniquetohybridelectricvehicles.

Identifyelectricvehiclesafetysystems andhazards.

Explainbuilt-insafetysystemsandpartspresentonhybridelectricvehicles.

Identifythehazardsthatarepresentonhybridelectricvehicles.

Explainthestepsrequiredtodisableahybridelectricvehicle.

Examineregenerativebrakingfoundon electricvehicles.

Identifycoolingsystemsandservicenotes forperformingcollisionrepairsonhybridelectricvehicles.




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1H 1 Perform Damage Analysis on Unitized Structures

Estimatorisabletoidentifypartsoftheunitizedstructure,identifydamagebasedonvehiclemeasurements,explaincollisionenergymanagementprinciplesandlistrepairconsiderationsfor unitizedstructures.

Identifytherepairandreplaceconsiderationsforfrontunitizedstructuredamageanalysis.

Discussrepairconsiderationsforradiatorcoresupport,upperandlowerrails,struttowers,aprons,enginecradleandcowls.

Discussrepairandreplacemethodsspecifictodoorsanddoorparts,movableandheatedglassandsunroofs.

Explainrepairandreplaceconsiderationsfortherearbumpers,lightingandpickuptruckboxassembly.

Identifyvehiclestructures(Unibody,SpaceFrameandBody-Over-Frame).

Examinehowcollisionforcesareabsorbedbytheunitizedstructureandhowvehicledamagemayoccurawayfromthepointofimpact.

ExplainPoint-to-Pointmeasuringtechniquesusedduringthedamageanalysisprocess.

Discussthree-dimensionalmeasuringprinciplestomeasurethreedimensionalplanes.

Identifywhenheatshouldbeused duringrepairs.

Discusspartialandfullpart replacement options.

1I 1 Perform Damage Analysis on Full Frame Vehicles

Estimatorisabletoexplainfull-framevehicledesign,collisionenergymanagement principles andlist repairconsiderations.

Discusshowtoidentifyfull-framevehicles.

Examinehowfull-framevehiclesareconstructedandhowtheymanage energyinacollision.

Determinecommondamageandconsiderationsformakingfull-frame vehiclerepairs.

Discussfull-framevehicledamage, andhowtoinspectforpartialreplacementoptions,mountingareas,crossmembers, andaccessories.

1J 1 Identify Recycled Parts Considerations

Estimator can locate vehiclemakerpositionstatements, repair consideration,partsgrading,partusageconsiderations,partpreparation,partsourcingandlistrecycledpartsbestpractices.

Discussthebenefitsofrecycledparts.

Recallconsiderationsforusingrecycledpartscomparedtonewparts.

Recognizetheproperprocedurefororderingrecycledpartsandassemblies.

Examinerecyclingfacilityremovalprocessesandhowtheyaffectpartusageforrepairs.

Listtheproperstepsforrecycledpartinspectionforbolt-onpanelsandstructures,mechanical,engine,drivetrain,suspensionandwiringparts.

Identifyuniqueproceduresforinstallingrecycledassembliesandunitized structureparts.




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1K 1 Perform Restraints Systems Damage Analysis

Estimatorisabletodescriberestraintsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.

Examinehowseatbelts,pre-tensionersandrollbarstypesofrestraintsystemsworktogethertoprotectthevehicleoccupants.

Examinehowtheairbagsystemcontrolmodulesandsensorsworktogethertoproperlydeploytheairbags.

Identifytheoperationoftheairbagsystem,theimpactandsafingsensors,restraintcontrolmodule,driverSRSandpassengerSRS.

Discusstheinspectionconsiderationsforseatbeltsystems,seatbeltpre-tensionersandrollbarsystemsneededtoprepareanestimateforcollision repair.

Recallinspectionconsiderationsforthefrontpassengerairbagsystem,sideairbag,impactandsafingsensorandrestraintcontrolmoduleinspectionconsiderations.

1L 1 Determine Refinish Considerations

Estimatorisabletoidentifyvariousautomotivefinishesandexplaintherepairprocessfromtheestimatingperspectiveincludingmaterialsusedand finishsystems.

ExaminethecommonOEMfinishes(Singlestage,basecoat/clearcoat,multi-stage).

Discussrefinishingterminologythatencompassestherefinishprocess.

Identifyrefinishingtoolsandequipment.

Discussthepartpreparationprocessfornewparts,repairedparts.

Examinetherefinishprocess(primers,colormatching,vehiclepreparation,paint/clearcoatapplication).

Discusscorrosionprotection.

1M 1 Perform Stationary Glass Damage Analysis

Estimatorisabletoidentifydifferenttypesofstationaryglass,considerationforremoval to access a repair area, glass repair considerations,ADASimplicationsandpartorderingconsiderations.

Recallthestructuralroleofstationaryglass.

Identifythetypesandfeatures(tinting, frit,shading,encapsulatedglass,trim andmoldings)ofstationaryglass.

Identifythetypesofadhesivesusedwithstationaryglass.

Explainadhesivecuretimesforminimumdriveawaytime.

Examinestationaryglassrepairvs. replaceconsiderations.

Discussitemstoconsiderforstationaryglassinstallationandcalibration.

1N 1 Perform Vehicle Check-in Process

Estimatorisabletoidentifythedifferentprocedureswhenchecking-inavehicleforrepair.

Examinetheimportanceoffacilitatinganinformativecustomerexperience

Discusstheprocessforreceivingavehicle

Explaintheprocessforinspectingavehicleinpreparationfortherepairprocess.

Explainhowloss-relatedinformationisgathered,vehicleconditionisdocumentedandexpectationsareset.

1O 1 Perform Damage Analysis on Interior Trim and Movable Roofs

Estimatorisabletoassessdamagetoavehiclehardtop,softtop,aswellasinteriortrimandmakerepairorreplacedecisions.

Identifygeneralinteriortrimpartsdamageanalysisandconsiderationsforcarpeting,interiorlampsandpillartrim.

Examineforwardpassengercompartmenttriminspectionareas,includingthedash,consoleandoverheadtrim.

Discusstypesofconvertibletopsandconvertibletoprepairoptionsforcompleteconvertibletopreplacement.




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1P 1 Explain Estimates and Supplements

EstimatorisabletoexplainP-pageusage,understandestimateterminology,interprettheestimate.

Identifythedifferentlaborcategories(body,paint,mechanical,structural,diagnostic,electricalandglass).

Listcommonparttypes(OEM,aftermarket,reconditioned,LKQ/Used,OptionalOEM) andoperations.

Identifyrefinishoperations,paintandmaterialsontheestimate.

Discusshowbettermentanddepreciationcanaffectanestimatetotal.

Explaincommonestimatingsystems for P-pages.

DiscusscommonitemsthatareconsideredIncludedandNot-Includedoperations.

Examinerefinishoperationsfoundin theP-pages.

2A 2 Write Estimates and Supplements

EstimatorisabletoexplaintheprocessforwritinganestimateusingblueprintingSOPsandmanagethe overall estimating process.





Explainthedefinitionofblueprintingandtheefficienciesgainedbyimplementingtheblueprintingprocess.

Explainthepurposeandprocessformappingadamagedvehicle,identifypre-existingdamageandidentifyupsellopportunities.




2B 2 Schedule the Repair

Estimatorisabletoscheduletherepairbasedonrepairsizeandcurrentworkload.

Identifyhowtoschedulearepairappointmentwiththecustomerconsideringcurrentworkinprocessandloadleveling.

Identifytheimportanceofrepairscheduling,workinprocessandavailableshopcapacity.

Discusstheimportanceoftheinitialpartsorderandstagingandcommunication.

2C 2 Perform Drivetrain Damage Analysis

Estimatorisabletodescribedrivetrainsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.

Examineconsiderationsforengineinspectionandcomponentrepairorreplacementthatincludesairintakesystems,fluidsandfuelsystems,emissionsandexhaust.

Discusstheconsiderationsforinspectingrolloverdamage.

Identifyinspectionconsiderationsofthetransmission,driveshaftsandsubframe torecommendrepairorreplacement.




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2D 2 Perform Mechanical Brake System Damage Analysis

Estimatorisabletodescribemechanicalbrakesystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.

Explainhowbasicbrakesystems operate,includingdiscanddrum-style brakeassemblies.

Discusshowbrakesystempartsoperateincludingthemastercylinder,brakingassists,parkingbrakes,linesandhoses.

Identifyvarioustypesofbrakefluids.

Identifyareasofinspectionforbasicbrakesystemdamageanalysis.

Identifyareasofinspectionfordiscbrakes,drumbrakes,brakingassists,brakelines,hosesandparkingbrakes.

Examineanti-lockbrakesystem(ABS)operationandparts,tractioncontrolandstabilitycontrolfunctionsandparts.

Discusshowthesesystemsenhancebraking.

InspectandanalyzeABSspeedsensors, fluidpumps,toneringsandcircuits.

2E 2 Perform Damage Analysis of Driving Assist Systems

Estimatorisabletodescribedrivingassistsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.

Explaindamageanalysisofblindspotdetection,cross-trafficalertandparking assistsystemsinvehicles.

Discusshowthedriverassistsystems operate,thepartsthatinfluencethe systemsandwhattolookforduring adamageanalysisinspection.

Discussdamageanalysisofthelanedeparturewarning,attentionassist,adaptivecruisecontrolandcollisionavoidancedriverassistsystemsinvehicles.

Recallhowthedriverassistsystemsoperate,thepartsthatinfluencethesystemsandwhattolookforduringdamageanalysisinspection.

2F 2 Perform Steering and Suspension Damage Analysis

Estimatorisabletodescribesteeringandsuspensionsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.

Identifythepartsandoperationoftheparallelogram,rackandpinion,steeringcolumnandsteeringpowerassistsystems.

Identifythepartsandoperationoffrontandrearsuspensionsystems.

Identifybothrideheightcontrolandridedampercontrolpartsandoperation.

Discussthekeycharacteristicsrelated todamageanalysisandinspectionofsuspensionsystems.

Recallcharacteristicsofcustomerconsultationandvisualinspection.

Identifytire,wheelandsuspensioninspectionareas,aswellastoe,casterandcamberinspection areas.

Examinethecharacteristicsofwheeltrackingandalignmentangles.

Discusssteeringsystemdamageanalysisinspectiontechniques.

2G 2 Explain Basic Electrical Systems

Estimatorisabletoexplainbasiccircuitconstruction,commonelectricalsystemfailures,commontroubleshootingstepsandrepairconsiderations.

Identifyelectricaldamagefollowingavehiclecollisionandidentifypartsofabasiccircuit(powersource,load,path).

Recall,atahighlevel,howtolocatepotentialelectricaldamagefollowingacollision.

Discussbasiccircuitoperation(voltage,currentandresistance)andhowcircuits aremeasuredusingvoltagedrop.

Explainconnectorandwirerepair.




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2H 2 Perform Photo Documentation

Estimatorisabletoidentifyrequiredphotos,explainhowtobestuseacameraforclearandwelllitphoto,shotcompositionandstandardoperatingprocedures.

Identifyphotodocumentationforthecollisionrepairfacility,insurersandcustomers.

Listthephotoequipmentrequiredfor qualityphotos.

Explainbasiccameraoperationfor qualityphotos.

Describephotrequirementsduringcheck-in,disassemblyandin-process.

Capturecheck-inphotos.

Capturedisassemblyphotos.

Capturein-processphotos.

2I 2 Perform Damage Analysis of Vehicle Convenience Systems

Estimatorisabletoassessdamagetovehicleconveniencesystems suchaspowerseats.

Identifythecauseofsystemfailuresbased onindicatorsforthekeylessentrysystem,theft-deterrentsystem,rainsensingwiperssystem,climate-controlledseatssystem, andthehands-freeaccesssystem.

2J 2 Perform Air Conditioning Damage Analysis

Estimatorisabletodescribeairconditioningsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.

Identifytheparts(condenser,accumulator,evaporator,compressor,blowermotor,switches,linesandhoses)ontheA/Csystemandhowtoinspectforpartdamagetorecommendrepairorreplace.

Discussconsiderationsforservicingthe A/Csystem.

2K 2 Perform Heating and Cooling System Damage Analysis

Estimatorisabletodescribeheatingandcoolingsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.

RecallthestepsinvolvedinconductinganinspectionontheCoolingsystem(enginecoolant,heatersystem,coolingfans,waterpump,overflowtanks,radiatorsandbelts) ofadamagedvehicleandrecommendpartsrepair or replacement.

2L 2 Perform Lighting and Vision Assist Damage Analysis

Estimatorisabletodescribelightingandvisionassistsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.

Identifytheadaptivefrontlightingsystem,operationanddamageanalysis.

Identifythehighbeamassistsystem,operationanddamageanalysis.

Identifythenightviewassistsystem,operationandthedamageanalysisprocess.




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3A 3 Coordinate the Repair Process

Estimatorisabletocoordinatetherepairworkflowforefficientshopperformance,whilemanagingcustomerexpectations.

Describenecessary stepstomanagethe workinprocess.

Explainwhattocommunicatewiththestaffduringdailyproductionmeetings.

Updatethejobfiledocuments.

Updatetherepairorderwithphotos.

Explainhowtoeducatethecustomerontherepairprocess.

Describehowto completetheteardownwiththetechnician.

Describehowtobuildtherepairplan.

Describewhattocommunicatewithinsurancecompany.

Listtheupdatestocommunicatetothecustomer.

Describehowtoupdatethejobfiledocuments toinitiatethevehiclerepairprocess.

Describehowtoassigntechniciansbasedoncapacity.

Describehowpartordersimpactcycletime.

Determinewhento orderfixtures.

Determinewhentoschedulethesublet.

MeasuretheirjobperformanceusingCSIscores,insurancedataandsupervisoryfeedback.

Takestepsto improve performance.

3B 3 Perform Natural Causes Damage Analysis

Estimatorisabletoidentifydamagerelatedtowind, hailandflooddamageandlistrepairorreplaceoptionsforeach.

Identifyhaildamage,repairoptions (PaintlessDentRepair)andtheindicators offraudulenthaildamage.

Identifywind,lightningand infestationdamage.

Discussdamagesandestimaterepairsforwind,lightningandinfestationdamage.

Identifyfloodlevel,totallossandflood fraudindicators.

Discusshealthconcernsrelatedtoworkingwithflood-damagedvehicles.

Identifyvehicleenginecompartment,interiorandelectricalinspectionareas.

3C 3 Perform Fire Damage Analysis

Estimatorisableto examinedamagerelatedtosmoke,heat,fireandmethodusedtoextinguishanddeterminerepairability.

Discusstheprocessesforidentifyingthe causeoffire,locatingthepointoforigin, anddeterminingtemperatures.

Explaintherepairconsiderationsassociatedwithvarioustypesoffiredamage.

Explaintheeffectsofheatonvarious vehicleparts.




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3D 3 Perform Vandalism Damage Analysis

Estimatorisabletoexaminedamagerelatedtovandalismandmakerepair/replacedecisionsbasedontheextentofdamage.

Explainthevarioustypesoffinish,interiorandmechanicaldamage,aswellastheircorrespondingrepairmethods.

Discusstheprocessesfollowinga theftrecovery.

Explaintheprocessesfordetermining fluidcontamination.

3E 3 Perform Theft Damage Analysis

Estimatorisabletoexaminedamagerelatedtotheftandmakerepair/replacedecisionsbasedontheextentofdamage.

Identifyitemscommonlystolenduringatheft(catalyticconverters,airbags,wheel/tires), andmethodsusedtostealOEMandaftermarketelectronics.

Discusscertainpracticesforinspectingarecoveredstolenvehicle.

Learntorecognizetypesofdamagerelatedtotheft,aswellaspossibleindicatorsoffraud.

3F 3 Identify Administrative Processes

Estimatorisabletoworkwithcustomers,insurersandtechniciansthroughouttherepairprocess,usingproperorganizationalskillsandfollowingfacilitySOPsforallcustomerandinsurermanagementcommunications.

Identifytheprocessforthefinalqualityinspectionbeforecustomerdelivery.

Examinethepaperworkthatmustbecompletedandhowtocompleteit.

Discussthestepsthatshouldbefollowedwhenreturningtherepairedvehicleto thecustomer.

Examinewhatisrequiredforfinalizingandcollectingpayments.

PreparethecustomerfortheCustomerSatisfactionIndex(CSI)companycalling, andhowtoanalyzetheCSIreports.

3G 3 Perform Job File Management and Proper Documentation

Estimatorisabletodocumenttherepair process for eachjobincludingservice information, measurements,alignmentnumbers,etc.

Examinetheimportanceofbuildingagoodrelationshipwiththecustomerandtheconsequencesofeachinteraction.Focusongoodcustomerservicesuchas:beingempathetic,listeningactively,actingprofessionallyandcommunicatingeffectively.

Demonstrateaconflictresolutionstrategytohandledifficultconversations.

Demonstrateaprocedureofcompleting a repair estimate stepbystep.

ParticipateinanSOP(standardoperatingprocedure)activitytomakethedocumentationprocessmoreeffective

Demonstratestheimportanceofaccuratelyreadingnonverbalcommunication.

3H 3 Perform Quality Control

Estimatorisableto performavarietyof qualitycontrolinspectionsduringrepairsandafter thevehicleiscomplete.

Discusstheprocessforinitial pre-repair inspections

Examinethephasesandstepsfor in-processqualitycontrol.

Identifythepostrepair/pre-delivery inspectionsrequired.




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Preparesandappliespainttorepairedvehiclestorestoreavehicle’sappearancetopre-accidentcondition.Dutiesmayincludefinalsanding,masking,colormixingandtinting,sprayboothoperationsandapplyingprimers,sealersandclearcoats.Heorshemayneedtoblendcolorintoadjacentpanelsforabettercolormatchtotheexistingvehiclefinish.Thisindividualworkswithpotentiallyhazardousmaterials,soattentiontosafetyandpersonalprotectionisessential.Vehiclesmustbepreparedandrefinishedcorrectlytoensureproperadhesion,colormatchandoverallappearance.


Prepareandapplypainttorepairedvehiclestorestoreavehicle’sappearancetopre-accidentcondition.

REFINISH TECHNICIAN






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1A 1 / GenEd


Technicianmustbeable tomeasurecycletime,identifywasteinprocessandlookformethodstoimprovecycletime.


Discussthebasicsofmeasuringcycletime,identifythewastethathurtscycletimeandlistleanprocessesandSOPsthatcanbeusedtoreducecycletime.



Examinecycletimeissuesthatcommonlyoccurindifferentdepartmentsoftherepairfacility,includingNon-Structural,structuralandrefinishingrepairareas.

1B 1 / GenEd


Technicianpracticesgoodcommunicationskills,includingverbal,non-verbalandwritten.



Examinesthedifferenttypesoffeedback (Neg,PosandCorrective)andproperways toreceiveandgivefeedback.

Identifythepreparation,discussion, andactivelisteningphasesrequiredforsuccessfulnegotiation.


1C 1 / GenEd


Technicianisableto usesafetydatasheet andlabelsandpracticegeneralshopsafety.


Discussworkingsafelywithsolids,liquidsandgasesinarepairfacility







Identifytherequirementsforaworkplacelabelcomprisedofpictograms,signalwords,precautionarystatementsandsupplementalinformation.



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1D 1 / GenEd


Technicianisabletoselectthecorrectgloves,respirators,hearingandclothingbasedonwork beingperformed.



Allowablesoundlevelsbasedonintensity anddurationandtheOSHAHearingConservationProgramgoverningearplug andearmuffusage.


1E 1 / GenEd


Technicianisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.

Detailshowmaterialsareidentified usingrepairinformationresources (OEM,ServiceInformation).







1F 1 / GenEd


Techniciandeterminespropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracksandelectricalsystemprotection.








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1G 1 / GenEd

Comply with Environmental Protection Regulations

Technicianisabletotakestepstoreducehazardouswasteandvolatileorganiccompounds(VOC)usingshopSOPs.

DiscusshazardousAirbornePollutants(HAP)asdefinedbytheEPA.

Identifyenvironmentalcompliancerequirementsforhazardous airbornepollutants.

Explainhazardousairbornepollutants.

DiscusstheCleanAirActandNESHAPregulationsforhazardousairbornepollutants.

Discussrequirementsfordeveloping anin-housetrainingprogramto manage compliance.

ExplainwaystoreduceHAPinthe repairfacility.

Identifyrefinishingtechniquesrelatedtohazardousairbornepollutants.

IdentifywastoreduceHAPwhenusingthespraybooth.

ExplainproperspraygunstechniquesandpropersprayguncleaningtechniquesthatreduceHAPemissions.

Identifyhazardouswasteresources,thetypesandgeneration.

Explainhazardouswastetrainingresources.

Detailthetypesofhazardouswaste.

Identifycharacteristicsofhazardous wastegenerators.

Identifydisposalandrecordkeepingpracticesrelatedtohazardouswaste.

Discusspracticesforhandlingspills,disposalofwasteandrecordkeeping.

1H 1 Prepare Surface for Refinishing

Technicianisableto mixprimerforrepaired areas,blockprimerandprepareavehicleforpaint (excludingmasking).

Discusstechniquesusedforremovingpinstripesanddecaladhesive,emblemadhesiveremoval,surfacecleanersandtackclothsandcleaningtheaffectedarea.

Discusssandingandscuffingtechniquestopreventsandingmarksanddeepscratches.

IdentifypreparationmethodsformetalsubstratesforOEMfinishpreparationandnewpartpreparationtechniques.

Identifymethodsforpreparingnon-metalsubstratesforrepair.

Identifyplastics(rigidandflexible)preparationandnewpartpreparationtechniques.

Identifythedifferenttypesofprimersand theirusage.

Explainthefeatheredgingprocess.

Discusstheprocessformixingprimers.

Discusstheprocessandmethods(heelingandarching,travelspeed,reversepriminganddistanceandoverlap)forpreparingandusingaspraygunforpriming.

Explaintheprocessforblocksandingusingguidecoatduringprimerapplication.


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1I 1 Apply Masking Techniciancanidentify typesandusesoftapes, listtypesofvehiclespraycoversandperformavarietyofmaskingtechniques.

Discussmaskingmachinesandtheirbenefits.

Discusstypesofmaskingtapes(fineline,aperture,foam).

Discussthetechniquesusedwhenmaskingavehicleforrefinish(backmasking,liftingtape,trimmasking,reversemasking).

Examinetypesofvehiclemaskingcovers(paperusesandplasticsheetingand spraymasking).

Discusstheproperconsiderationsforremovingmasking.

1J 1 Set Up Spray Gun Technicianisabletoidentifythedifferenttypesofspraygunsandexplainmaintenance, cleaning andtroubleshootingsteps.

IdentifyHVLP,RP,LVLP,gravityfeedandwaterbornesprayguntypes.

Examinethedifferentspraygunpartsandaccessoriesused.(Paintcups,aircaps, fluidneedles)

Discussproperspraygunsetupwhenadjustinginletpressure,fanadjustment, fluidcontrol.

Examinetestspraypatternsanddetermineadjustmentsbasedonthetypeofpattern.

Examineproperspraygunuse.

Identifyacceptedspraygunmaintenancepracticesandcleaningsteps.

1K 1 Apply a Finish Technicianisabletoapplyprimer,basecoat(colorcoat)andclearcoat.

Identifyhowtocorrectlyapplybasecoats.

Identifyconsiderationsforapplyingbasecoats,blendingtechniques.

Discusshowtoworkwithmulti-stagefinishes.

Examineconsiderationsforapplyingbasecoatstoplastics.

Identifyhowtocorrectlyapplyclearcoats.

Discussconsiderationsforapplyingclearcoat.

1L 1 Maintain Mixing Room and Related Equipment

Technicianisableto operateandmaintainequipmentcommonly usedinthemixingroom.

Discussthemixingroomsafetyconsiderations

Discusscommonmixingroomsetupconsiderations.

Identifycommontoolsandequipmentfoundinamixingroom.

Discussmaintenanceschedulesforinspectingandreplacingintakeandexhaustfilters.

2A 2 Perform Mixing and Tinting

Technicianisabletomixcolorcoataccordingtotheproperratiosandachieve thepropercolormatch.

Examinecharacteristicsofcolor,light,metallicsandpearls.

Identifyhowlight,metallics,pearlsand tri-coatfinishesaffectcolor.

Examinestepstoevaluatecolor,select refinishcolorformulas,mixtonersto makethebasecoatandconductsprayoutpanelprocedures.

Determinevehiclecolorandidentifythedimensionsofcolor,colormatchingtools, andsprayoutpanels.

Determinewhentintingisneededandhowto tint.

Identifywhentotintandwhatstepstotakebeforetinting.

Discusstheprocessformixing refinishmaterials.




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2B 2 Sand, Buff, and Polish

Technicianisabletoremovespecificrefinishdefects,includingoversprayandusetherecommendedtechniquesforbuffingandpolishingthefinish.

Identifytypesofinspectiontoolsusedtoidentifycommondefects(magnifier,filmthicknessgauge)

Identifytoolsandtechniquesusedwhen drysanding.

Discusssandingblocks,surfacemoistureandgritlevelswhenwetsanding.

Examinehowtouseclaytoremoveoversprayondifferentsurfaces.

Recalltoolsandtechniquesusedfordirtnibandoversprayremoval.

Discussthetypesofbuffingand polishingmaterialsusedforthebuffing andpolishingprocess.

Explainpropertechniqueswhenusinga rotarybuffer.

Identifywhentousefoamorwool buffingpads.

Discussbuffingconsiderationswhenbuffingaroundbodylinesanddifferentpanelcontours.

Inspect a panel for refinishdefects.

Develop a repair planbasedonthe defectsidentified.

Removedirtnib refinishdefects.

RemoveorangepeelusinghandsandingandROsanding.

Removearunorsag.

Removeascratchusingabuffer.

Removesandscratchesusingabuffer.

Monitormaterialremovalusingathicknessgauge.

Removesandscratcheswithpolishing.

2C 2 Manage Paint Department

Techniciancandeterminejobschedulesbasedonpriority,reviewworkordersandplanpaintcolor.

Discusstheimportanceofmakingagoodrefinishplan

Examinetherefinishstepsthatcannegativelyimpactthedailyrefinishschedule.

Discussthemainbottlenecksthatimpactthesprayboothefficiency.

3A 3 Application of Color Theory

Technicianusescolor theorytomatchcolorand tintacolorwhenacolor codedoesnotprovide anexactcolormatch.

DemonstratehowtoevaluatecolorbasedonValue,HueandChromausingdifferentcolormatchingtechniques andtools

Variantsincolorsusingvariantchipstoidentify ablendablematch

Determinebestpracticesfortinting.

Demonstratehowcolorplottingisusedtodevelopacolor-tinting plan.


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3B 3 Identify and Remove Refinish Defects

Technicianisableto identifydefectssuchas colormismatch,solventpoppingandadhesionandprovidesolutionsforremovingthedefects.

Discusshowsurfacepreparationwillreducepaintdefects.

Discussthechemistryofhowrefinish coatingsdry.

Examinehowsurfacetension,solvents,reducers,hardenersandflashtimesimpactrefinishdefects.

Examinecommondefectson plasticsubstrates.

Discussrefinishdefectsassociatedwithbodyfillersandwaystopreventthem.

Identifysandingbestpracticestoreduce paintdefects.

Identifycommonshopequipmentthat canimpartpaintdefects(spraybooth, airlines,filters)

Discusshowpaintapplicationtechniquestothesurfacecanimpactdefects.

Discusstheconsequencesofrefinishdefects(rework,vehicledeliverydelays,additionalmaterialcosts)

Examinethetypesofdefectsandtheircommoncauses.

Examinetroubleshootingconsiderations todeterminewhatcausedthedefect.

Identifycorrectionand preventionconsiderations.

3C 3 Paint Maker Certification

Technicianusespaint makercertificationfromallianceproviderfor proper application of aspecificproduct.

ProLevel03/PaintMakerCertification




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ROLE DESCRIPTION

Restoresdamagedexteriorpanelstotheiroriginalintegrity,functionandappearance.Thistechnicianuseshandtoolsandpowertoolstoremoveorrepairdamagedparts,andproperlyinstallnewparts.Heorsheworkswithavarietyofmetalsandplastics,aswellasglass,electricalandmechanicalparts.Inmanyfacilities,thistechnicianisusedinthedisassemblyand/orblueprintingprocess.


Restoredamagedexteriorpanelstotheiroriginalintegrity,functionandappearance.



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1A 1 / GenEd


Technicianmustbeabletomeasurecycletime,identifywasteinprocessandlookformethodstoimprove cycletime.





Examinecycletimeissuesthatcommonlyoccurindifferentdepartmentsoftherepairfacility,includingNon-Structural,structural, andrefinishingrepairareas.

1B 1 / GenEd





Examinesthedifferenttypesoffeedback (Negative,PositiveandCorrective)andproperwaystoreceiveandgivefeedback.



1C 1 / GenEd







1D 1 / GenEd





Detailsthedifferenttypes,strengthsof steel(Mild,HSSandUHSS)andcommonlocationsofeach.



Discussescharacteristicsandapplications forcarbonfiber.

Howtoidentifycarbonfiberwhenvisible andnon-visibleweavepatternsareused.


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1E 1 / GenEd




Discussworkingsafelywithsolids,liquidsandgasesinarepairfacility







Identifytherequirementsforaworkplacelabelcomprisedofpictograms,signalwords,precautionarystatementsandsupplementalinformation.


1F 1 / GenEd





Precautionsduringteardown,partsstorage,framerack,bodyrepairs,weldingandheating.





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1G 1 / GenEd




Identifyenvironmentalcompliancerequirementsforhazardousairbornepollutants.



Discussrequirementsfordevelopinganin-housetrainingprogramtomanagecompliance.

ExplainwaystoreduceHAPintherepairfacility.


IdentifywastoreduceHAPwhenusingthespraybooth.

ExplainpropersprayguntechniquesandpropersprayguncleaningtechniquesthatreduceHAPemissions.







1H 1 / GenEd


Techniciancanidentifypartsthatareuniquetohybridvehiclesandlistsafetyprecautionsanddamageanalysisconsiderations.










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1I 1 Complete the Vehicle Teardown

Technicianisableto removeinteriorandexteriortrimandbolt-onpanels/assembliesfollowingtheblueprintingprocess.

Identifytrimremovaltools,storageandhardwareandtrimremovaltechniques.

Discusstechniquesusedtoremove interior trim.

Explaininteriorcomponentremovalconsiderationsforseats,doorsandheadliners.

Identifytechniquesusedtoremove exteriortrim.

Discussexteriorcomponentremovalconsiderationsaswellasremovalconsiderationsforantennas,doors, andlockcylinders.

Explainrepairconsiderationsforbolt-on bodypanel(door,fender,hood,decklid,bumperandlightingassemblies)removal andinstallation.

1J 1 Remove and Install Lamps

Technicianisableto removeandinstalland aimlampassemblies.

Explainrepairconsiderationsforlightingassemblyremovalandinstallation.

Identifyrepairconsiderationsforlightingassembliesandheadlampalignment.

1K 1 Remove and Install Moveable Glass

Technicianwilllistthedifferenttypesofglassthatcanbeusedfordoorglass,sunroofs,explainremovalandinstallationconsiderationsandhowadjustmentscanbemadeandsafetyconsiderationswhileworkingwith movableglass.

Identifythetypesofmovableglassandconsiderationsforremovalandreplacement.

Explaintherepairconsiderationsforremovingandinstallingdoorglass.

Explaintherepairconsiderationsforremovingandinstallingsunroofglass.

1L 1 Remove and Install Steering System Parts

Techniciancanprovideahighlevelexplanationof operation, removal, installation of steering systemcomponents.

Identifyhowsteeringsystempartsthat arecomprisedofthecompletesteeringcolumnoperate.

Identifytheparallelogramsteeringsystempartsandexplaintheiroperation.

Discussrackandpinionsteeringsystempartsandtheiroperation.

Identifypowersteeringsystempartsandhowtheyoperateinavehicle.

1M 1 Remove and Install Suspension System Parts

Techniciancanprovideahighlevelexplanationof operation, removal, installationofsuspensionsystemcomponents.

Identifythepartsandoperationoffrontsuspensionsystems(MacPhersonStrut,ModifiedStrut,Short-LongArm,DoubleWishbone,Multi-LinkandSolidAxle).

Identifythepartsandoperationofrearsuspensionsystems(SolidDriveAxle,SolidTrailingAxle,IndependentStrutStyleandIndependentSLAStyle).

Explainbothrideheightcontrolandridedampercontrolpartsandoperation.




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1N 1 Remove and Install Restraint System Parts

Techniciancanexplainoperation, removal, installation of restraint systemcomponents.

Recallhowthevarioustypesofrestraintsystemsworktogethertoprotectthe vehicleoccupants.

Identifythedifferenttypesofrestraintsystemsusedtoprotectvehicleoccupants.

Examinethecharacteristicsoftheseatbeltsystem,seatbeltpre-tensioneroperationandthefunctionalityandoperationoftherollbars.

Recallhowtheairbagsystemcontrolmodulesandsensorsworktogethertoproperlydeploytheairbags.

Identifytheoperationoftheairbagsystem,theimpactandsafingsensors,therestraintscontrolmodule,thedriverSRSandthepassenger SRS.

DescribehowtosafelyidentifythecomponentsoftheSRS.

Identifythepartreplacementconsiderationsforcomponentsofthesupplemental restraintsystem.

1O 1 Remove and Install Heating and Cooling System Parts

Techniciancanexplainoperation, removal, installationofheatingandcoolingsystemcomponents.

Explainbasicfunctionoftheengine coolingsystem

Identifysystemparts

Identifyinspectionpointsfollowingacollision.

Identifyaccumulatorandreceiver/drierA/Csystemparts,theirfunctionwithinthesystem,damageanalysismethodsandrepairoptions.

Identifythedifferenttypesofrefrigerantsandoilsusedinavehicle’sA/Csystem.

1P 1 Remove and Install Brake System Parts

Techniciancanexplainoperation, removal, installationofbrake systemcomponents.

Recallbasicbrakesystems,partsandinspection areas.

Identifyhowbasicbrakesystemsoperate,whatpartsareusedineachsystemandkeyareasofinspection,whichincludetheinspectionofmastercylinders,discbrakes,drumbrakesandotheradditionalinspections.

IdentifyABSoperation.

DiscusstheprocessesforABS damageanalysis.

IdentifythefunctionoftheTractionControlSystem(TCS)andStabilityControlSystem(SCS)withinavehicle.

DiscussTCSandSCSoperation.


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1Q 1 Prepare Panels for Installation

Techniciancandetermine thepropermethodforpreparingthepreparation,attachmentmethodsandtest-fittingthepanel.

Identifygeneralweldingmethodsandsymbols,panelremovalprocedures.

ExplainhowtolocateOEMpanelremoval andinstallationproceduresusingthe I-CARresources.

Explainflangepreparationonboththevehicleandthereplacementpart.

Explaintheprocessfortestfittingapanel.

Explainthedifferentattachmentmethodsforhemflange,rivetbonding,adhesivebondingjointsandsounddeadeners.

Discusstheconsiderationswhenplanningaroof panel repair.

Identifythegeneralstepsforweld-bondedremovalandinstallation.

Discusstheconsiderationsforroofpanelreplacement,includingadditionalpanels,replacementsequenceandremovalofglassandelectricalpartsforweld-bondedandbonded-onroofpanels.

Discussgeneralpanelattachmentmethodsandidentifythegeneralproceduresforcompletingtheinstallation.

1R 1 Restore Seam Sealer

Technicianisableto identifydifferentseamsealertypes,surfacepreparationandusevarioustoolsandtechniquestomatchtheexistingappearance.

Identifytheusageofandapplicationofseamsealersandundercoatings.

Explainthepurposeofseamsealersonvehicles,thecharacteristicsofseamsealersthatmakethemapplicableforspecificrepairsituations,theapplicationconsiderationsforseamsealersandthecharacteristicsandapplicationofundercoatings.

1S 1 Restore Corrosion Protection

Techniciancandeterminewhen,whereandhowtoapplyanti-corrosioncompoundandbaseprimer.

Explaintheimportanceofrestoringcorrosionprotectionduringandafterrepairs.

Discusspartpreparations(OEM replacementparts,mechanicalcleaning,solventandwaterbornecleaners, recycledreplacementparts).

Discusscorrosionprotectionbestpracticeswhenjoiningsurfaces

Explainhowepoxy,self-etchingand primersurfacer/primersealerareused for corrosion protection.

Explainhowtoidentifychip-resistantcoatingsandtheirtypicallocations.

1T 1 Apply Weld- through Primer

Techniciancandeterminewhen,whereandhow toapplyweld-through primer(WTP).

Discussbestpracticesforjoiningsurfaces.

Explainthecharacteristicsofweld-throughprimerwhenappliedtobothGMA(MIG)andspotweldmatingsurfaces.

Discusstheapplicationconsiderationswhenusingweld-throughprimer.




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1U 1 Apply NVH Material and Foams

Techniciancanidentify thedifferenttypesof NVHmaterials,typesoffoamsandremovaland application considerations.

Discusstheroleanti-flutterfoamplaysinmaintainingvehicleprotection.

Describethetypes,(heat-activated,chemical-cure,vehicle-makerandflexible)characteristics,locationsanduses.

Explainhowtoprepandapplyanti-flutterfoamstodoorskins,roofshinbows,lowerrailsandapplyingtoareaswithlimitedornoaccess.

Examinetherolerigidfoamandsounddampeningmaterialsplayinvehicleprotection.

Describerigidfoamtypes,characteristics, anduses.

Discusssounddampeningmaterialtypes,characteristicsanduses.

1V 1 Use Adhesives Techniciancanidentifythetypesofadhesivesandexplainremovalandapplicationconsiderationsincludingcuretimeandsurfacepreparation.

Identifyindustryadhesivebondingcompounds,locationsand preparationprocedures.

Identifyindustryadhesivebondingtypes(Urethane,acrylic,epoxy-based)locationswheretheadhesivesareused.

Explainpreparationproceduresnecessary forindustryadhesivebondingcompounds topreventadhesiveandcohesivefailures.

Discussapplicationpreparationtoinclude wet/worktime,clamp/handlingtime,curetime,forcedcuring.

Identifytwo-partadhesiveflangepreparation,techniquesandpartattachmentmethods.

1W 1 Manage Vehicle Teardown and the Blueprinting Process

Technicianisabletoexplainapreliminaryestimate,identifyhiddendamage,plantherepair,organizepartsandhardwareandunderstandthesupplementprocess.

Identifyavarietyofcommonterms(overhaul,removeandreplace,removeandinstall,drilltime,includedoperation,sublet)thatarecommonlyfoundonthedamageestimate.

IdentifyHiddenDamageusingathoroughblueprintingprocess.

Defineblueprintingandthecommunicationusedduringtheblueprintingprocess.

Explainprocesscommonlyusedtoblueprintavehicle.

Identifythevisualindicatorsthathelpdeterminewherepossibledamagemaybelocated.

Explainhowmeasurementsareusedintheblueprintingprocess.

Plantherepair

Identifybestpracticesfororganizationandstorageofpartsandhardwareusingpartscarts,organizationandstorageofserviceparts,hardware,clipsandotherparts.

Explainthesupplementprocess

2A 2 Planning the Non-Structural Repair

TechnicianunderstandshowtouseSOPsandandeveloparepairplanbasedondamageassessment.

Identifythestepsforperformingavehicleinspectionwithemphasisonblueprinting

Recallwhattolookforwhenidentifying areasofconcernsuchaswiring,welding,restraintsystems,

Determinethesequenceoftherepair,examiningin-processconsideration suchasrepair/replaceconsiderations,corrosion protection, prepping for paint, andqualitycontrol


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2B 2 Perform Quality Control

TechnicianunderstandshowtouseSOPsandaninspectioncheckliststhroughouttherepairprocesstoensurefitandfinish,qualitywelds,proper reinstallation of all parts, etc.

Discusstheimportanceofqualitycontrol topreventcomebacks.

Identifystructuralrepairsquality control inspections.

DiscussinspectionofsteelGMA(MIG)welds,spotwelds,aluminumGMA(MIG)weldsandrivets repairs.

Explainhowtoinspectexteriorpanels forproperrepairandidentifyproperseamsealer application.

Identifyhowtoinspectexteriorpanels forproperrepair(bodyfilleranda adhesivebonding).

Identifythestepsforinspectingwiringandmechanicalsystemsforproperrepair.

Explainhowtoinspectafinishfor properapplicationandforcorrosion protection application.

2C 2 Prepare Surface for Refinishing

Technicianisabletoprimerepairedareas,blockprimerandprepareavehicleforpaint(excludingmasking).

Discusstechniquesusedforremovingpinstripesanddecaladhesive,emblemadhesiveremoval,surfacecleanersandtackclothsandcleaningtheaffectedarea.

Discusssandingandscuffingtechniquestopreventsandingmarksanddeepscratches.

IdentifypreparationmethodsformetalsubstratesforOEMfinishpreparationandnewpartpreparationtechniques.

Identifymethodsforpreparingnon-metalsubstratesforrepair.

Identifyplastics(rigidandflexible)preparationandnewpartpreparationtechniques.

Identifythedifferenttypesofprimersand theirusage.

Explainthefeatheredgingprocess.

Discusstheprocessformixingprimers.

Discusstheprocessandmethods(heelingandarching,travelspeed,reversepriminganddistanceandoverlap)forpreparingandusing aspraygunforpriming.

Explaintheprocessforblocksandingusingguidecoatduringprimerapplication.

2D 2 Apply Filler Technicianisabletoprepanarea,mixbodyfilleraccordingtorecommendations,applyfillerandsandfillerto matchpanelcontour.

Examinebodyfillerpreparationstepsandhowtoapplybodyfiller.

Learntoproperlyusebodyfiller,howtoapplybodyfillerappropriatelyandmethodsforstraighteningrepairdamage.

2E 2 Diagnose Wind, Noise and Water Leaks

Technicianisableto locatewind,noiseand waterleaksthatcan occurfollowingrepairs.

Discusshowtoinspectexteriorpanels forproperrepairandidentifyproperseamsealer application.

Identifyhowtoinspectexteriorpanelsforproper repair.




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2F 2 Perform Plastic Repair

Technicianisableto prepareaplasticsurface forsingle-sidedrepair,double-sidedrepairusingadhesive,hotairweldingandnitrogenwelding.

Identifythedifferenttypesofplasticscommonlyusedinvehicleconstruction.

Explainthedifferencesbetweenthermoplasticsandthermosets.

Examinespecificfamiliesofplasticsandcommonplastics,varyingdegreesof plasticflexibility

DefinitionofanISOcodeanditslocationonplasticpartsisexplained.

Examinerepairorreplacementconsiderationsfor plastic parts.

Discussusingheatmethodsusedtorepairplastic parts.

Identifythenecessaryprocedures,toolsandmaterials,aswellasthesteps(cleaning,preparing,filling,sanding)requiredformakingsingle-sidedadhesiveplasticrepairs.

Discussthedifferenttypesoftwo-sided plasticrepairs(cracks,tearsandpunctures,mountingtabs).

Examinepreparationforatwo-sidedrepair.

Identifymethodsforrepairingtheaffectedareaofatwo-sidedrepair.

Discussthestepsforrepairingtabs.

Identifyplasticweldingequipmentandmaterials(airlesswelder,nitrogenwelder,hotstapler,rodsandfillers).

Examinethetechniquesusedtomakeairlessandhotairweldingrepairs.

Performatwo-sidedadhesiverepair.(Mesh-reinforcedorpatchkit).

Makeaadhesivetabrepairwithpinning.

Performahotstaplerrepairtoalignatwo-sidedplasticrepairarea.

Perform a airless weldingrepairsuingvariousweldingrods onatwo-sidedand one-sidedrepair.

Demonstratepropertechniquewhenmakinganitrogenhotairweldingrepaironatwo-sidedrepair area.

2G 2 Explain Non-Structural Metal Straightening

Technicianisabletoidentifytechniquestostraightensteelandaluminumexteriorbodypanelsusingapplicationofheat,propertoolselection,avarietyofrepairtechniques.

Discusssteelpanelcharacteristicsandrepairoptionsafterasteelparthasbeensubjectedtotheeffectofacollision.

Identifythecharacteristicsanddentrepairoptionsforformedsteelpanels.

Discussbasicmetalworkinganddamagerepairprocedures.

Identifysteelpaneldentremovalproceduresandhowthehammer,dolly,fileandpicktoolsassistwithdentremoval.

Explaindifferentweld-ondentremovaltools(slidehammer,studgunandtheirattachments)andprocedures.

Identifyweld-onsteelpaneldentremovalproceduresandhowweld-ondentremovaltoolsassistwithsteelpaneldentrepair.

Explaintechniquesfordentremovalusingspoonsandstepsforheatshrinkingastretchedpanel,aswellasrecognizehowtouseadhesivedentremovaltools.

Identifyaluminumpanelcharacteristics (heatandnonheat-treatablealloys)and repairconsiderations.

Identifyaluminumpanelcharacteristicsandrepairconsiderations.

Discusshowtopreventgalvaniccorrosion.

Identifyhowgalvaniccorrosioncanbeintroducedintotherepairprocess.

Explainthetechniquesformakingahemflangeandidentifyaluminumpanelsweldingandsurfacepreparationsteps.


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2H 2 Explain Composite Repair

Technicianisabletoidentifyrepairconsiderationsandrepairtypes,preparethesurfacefor composite repair.

Identifypersonalprotectiveequipmentusedforcompositerepairs,vehiclesafetyconsiderationsandshoporworkareastandardoperatingprocedures(SOPs) relatedtocompositerepairs.

Discussthematerialcharacteristicsand repairproceduresassociatedwithfiber-reinforcedplastic.

DiscussthestepstoperformaFRPtwo-sidedrepair.(ApplyingFRPbacking,pyramidpatch,sandingFRPfrontsiderepairs)

Identifythecharacteristicsofcarbonfiber(chopped,woven).

Discusscommoncarbonfiberfailures(delamination,disbonding,coredamage, andcracking/punctures).

Examinecosmeticorbuffing,composite, andvacuumbaggingrepairoptionsfor carbonfiber.

2I 2 Explain Door Skin Attachment Methods

Technicianisabletoidentifythepropertoolsandstepsfordoorskinremoval,flangepreparationandinstallationofareplacementdoorskin.

Identifythestepsforhemflangepanel repair planning.

Discussthestepsforseparatingtheskin fromthedoorshellorbeamusinggrinding andheatmethods.

Examineexistingflangeandreplacementpanelpreparationmethods.

Discusspanelfit-upconsiderations.

Identifythestepstomakeahemflangeandinstallahemflangeonareplacementpanel.

Examinetheinstallationconsiderationswhenmakingahemflangeonquarterpanelsandrecycledparts.




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3A 3 Straighten Non-Structural Metal

Technicianisabletostraightensteelandaluminumexteriorbodypanelsusingapplicationofheat,propertoolselection,avarietyofrepairtechniques.

Explainrepairconsiderationsanddeveloparepairplan.

Prepareadamagedsteelpanelfor repair.

Reshapeadamagedareausingapick.

Identifyhighandlowspotsusingafileorsandingblock.

Reshapeadamaged areausingahammer-onandhammer-off dollytechnique.

Removeadent usingastudgun andattachments.

Restorearepaired panelusingbodyfiller andsandingtools.

Performglueon dentremoval.

Performspoonandslappingfiletechniques tostraightencreases andridges.

Performaluminum dentrepairusingheat,hammeranddolly workonsmalldents.

Performaluminum dentremovalusing studgunprocedures.

Prepareaaluminumsurfaceforbodyfiller.

Mixandapplybodyfillertoaaluminumpanel.

3B 3 Perform Composite Repair

Technicianisableto listrepairconsiderations andrepairtypes,prepare thesurfaceforcompositerepairandmaketheappropriate repair.

Preparetheworkareusinghandtoolsandcleaningmaterials.

Performatwo-sidedcompositerepairusingpatchingandbondingtechniques.

•Backsidepreparation

•Backsideadhesive application

•Frontsidepreparation

•Frontsideadhesive application

•Performafront-side cosmetic repair


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3C 3 Attach Door Skin Technicianisabletousethepropertoolsandstepsfordoorskinremoval,flangepreparationandinstallationofareplacementdoorskin.

Select proper tools to remove doorskin.

Removeadoorskinwithoutdamaging doorshell.

Properlyapplyadhesivebondingmaterialto doorshell.

Installthereplacementdoorskinusing hammeranddolly withflatsurfaces.

Properlyapplyseamsealertoflangesurface.

Applyflutterfoamtointrusionbeamwithouthavingruns.

Performaquarterpanelhemflange.

Applyseamsealertexturizing.

Applyanti-corrosioncompounds.




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Restoresstructuraldimensionsandstructuralintegritytocollisiondamagedvehicles.Heorsheusesmeasuringandframeequipmenttodiagnosedamageandreturndamagedframeorunibodypartstomanufacturer’sspecifications.Handtoolsandpowertoolsareusedtoremoveorrepairdamagedparts,weldandproperlyinstallnewparts.Thisindividualworkswithavarietyofmaterialsandjoiningtechnologiesusedinautomotivemanufacturingsuchas,butnotlimitedto,mildsteels,high-strengthsteels,ultra-high-strengthsteels,aluminum,carbonfiber,plastics,glass,electricalandmechanicalparts,andjoiningprocessessuchaswelding,rivetbonding,MIGbrazingandspotwelding.


Restorevehicledimensionsandstructuralintegritytocollision-damagedvehicles.







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Identifiesmagnesiumapplicationsandprecautionswhenworkingaroundmagnesium.



1B 1 / GenEd




Bestpracticesformovingadisabledvehicle.



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Typesofapprovedrespiratoryprotection,suchasair-purifyingandsupplied-airrespiratorsdetailtheirclassifications,uses,properwearingandfit-testing,cleaningandstorage.


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Explainworkplaceeducationpostingrequirements,writtenhazardouscommunicationprogramsandhazardousmaterial training programs.





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Identifyenvironmentalcompliancerequirementsforhazardousairbornepollutants.



Discussrequirementsfordevelopinganin-housetrainingprogramtomanagecompliance.

ExplainwaystoreduceHAPintherepairfacility.


IdentifywastoreduceHAPwhenusing thespraybooth.

ExplainpropersprayguntechniquesandpropersprayguncleaningtechniquesthatreduceHAPemissions.

Identifyhazardouswasteresources,typesandgeneration.









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Examinestheformsofcommunication(verbal,nonverbal,writtenandlisteningskills).


Examinesthedifferenttypesoffeedback(Negative,PositiveandCorrective)andproperwaystoreceiveandgivefeedback.



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1I 1 Remove and Install Stationary Glass

Techniciancanlistthetoolsusedandadhesivetypesandexplaincutoutmethods,surfacepreparation, ADAS considerations,aswellaschoosetheproperglass,explaininstallationproceduresandcuretimes.

Identifythedifferenttypesoffixedglass(laminated,temperedandencapsulated).

Explainhowtoremovefixedglassandtoolsrequiredforremoval.

Explainhowtoprepthewindshieldfrit andpinchweld.

Explainhowtoworkwithurethaneadhesive.

Explainurethaneadhesivecuretimes.

Listthestepsforwindshieldinstallation.

Explainhowtocheckforleaksfollowingwindshieldinstallation.

ListconsiderationsforreplacingwindshieldsthathaveADASsystemattachedtotheglass.


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1J 1 Measure Vehicle Technicianisabletoexplainmeasurementprinciples,typesof3Dmeasuringequipment,measuringsystemsetupandinterprettheresults.

Explainmeasuringprinciples.

Explainwheretofindvehiclemeasurements.

Listtheindustrystandardtoleranceforunitizedandfullframevehicles.

Explainfixtureandelectronic measuringsystems.

Explainthemeasuringsystemsetupusingmeasuringequipmentdataorvehiclemakermeasuringsheets.

Measurethevehicle(establishingbasemeasurements,center,full-frameandsuspensionpoints)andinterpretwhat thenumbersmean.

Makeupperbodymeasurementsandinterpretwhatthenumbersmean(suspensionpoints).

Interpretingmeasuringresultsto inform repair plan.

1K 1 Identify Structural Steel

Technicianisabletoexplaindifferentsteeltypes,wheretofindtheinformation on steel identification,wheredifferenttypesofsteelarecommonlyusedandrepairconsiderationsforthedifferentsteeltypes.

Explainthedifferencebetweenyieldandtensilestrength.

Listthedifferentalloysusedinthemanufacturingprocessforsteelstrength.

Explainhowworkhardeningcanaffecttherepair process.

Identifyingdifferenttypesofsteelandwhereit’sused.

Explainhowhotstampedandboron-alloyedsteelisusedinvehicleconstruction.

ListHSSrepairconsiderations.

ListconsiderationsforheatingandweldingHSSsteel.

1L 1 Identify Aluminum Technicianisabletoidentifywherealuminumisusedonavehicle,wheretofindtheinformationwithregardtoaluminumrepair,identifytypicalapplicationsandlistrepairconsiderations.

Identifythealuminumstampings.

Identifythealuminumextrusion.

Identifythealuminumcastingsprocess.

Explaingalvaniccorrosionprocess.

Discussaluminumworkabilityandhardening.

Identifyaluminumtool/equipmentconsiderationsfortherepairprocedures.

Identifyingaluminumheatingconsiderations.

Explainaluminumstraighteningconsiderations.

1M 1 Explain Rivet Bonding

Techniciancanlistthetypesofrivetbonding,rivet replacement considerations,surfacepreparation, rivet removal, toperformrivetbondingfollowingvehiclemakerrecommendations.

Discussremovalandinstallationofself-piercingrivets(SPRs)andblindrivets.

Examinetechniquestosetaluminumand steelsolidrivets.

Identifymethodsforremoving rivet-bondedparts.

Discusspreparingpartsforrivetbonding.

Identifystepsforinstallingsolid,blindandSPRrivets.




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1N 1 Explain Spot Welding

Technicianisabletodiscusssurfacepreparation,determinepowerrequirements,setupthewelderandperformmaintenance, to perform weldbonding.

Understandthestagespecificsofaspotweldthatincludessqueezetime,current-ontimeandholdtime.

Discussjointfit-up,flangepreparationandsurfacepreparation.

IdentifyequipmentandsettingsusedinSTRSW.IdentifytypesofSTRSWpowersources,armsetsandelectrodetips. Discussinverter-typeequipment,controlsettingsandprogrammedsettings.

Explaintheuseoftheweldertomakeaweld.

Identifyanacceptablespotweldusingvisualanddestructivetestingmethods.

Methodsforpreparing,joiningand testingpanelsusingweldbonding techniquesareused.

1O 1 Explain MIG Welding – Steel

Technicianisabletodiscusssurfacepreparation,determinepowerrequirements,setupthewelderandperformmaintenance, to perform avarietyofGMAwelds(plug,fillet,openbutt,buttjointwithbacking).

Examineprinciplesrequiredtosetupfor GMAwelding.

IdentifyGMAweldingparts(powersources,electrodewire,shieldinggas,weldingguns,workclamps)andgeneralmaintenancetopreventbirdnesting.

ExplainelectricalfundamentalsandhowtheyapplytotheGMAweldingprocess.

Discussweldingmachinesetupthatincludesweldinggunangle,travelspeed,tuninga GMAwelder,heatmanagementtechniquesandweldpenetration.

ExplainthetechniquesforperformingasuccessfulMIGplug,fillet,buttjointwithbackingandanopenbuttjointweld.

1P 1 Explain MIG Welding – Aluminum

TechnicianisablediscusssurfacepreparationforMIGweldingaluminum,identifyequipmentpowerrequirements,setupanduseawelder,tomakequalityweldsonaluminum.

Identifydifferencesbetweenaluminumandsteelwelding.

Explainthedifferencesbetweenspray-arctransferandpulsedsprayarctransfer.

Listthedifferentelectrodewiresrequiredforaluminumweldingandthedifferentdiameters.

Identifytherequiredshieldinggas.

Listsurfacepreprequiredfor aluminumwelding.

Explainthepushtechniqueandrecommendedgunangleandtravelspeed.

Identifythecausesofcoldwelds,too muchheat,suckback,cracks,undercut, andporosity.

2A 2 Perform Rivet Bonding

Techniciancanlistthetypesofrivetbonding,rivet replacement considerations,surfacepreparation, rivet removal andperformrivetbondingfollowingvehiclemakerrecommendations.

Removalandinstallationofself-piercingrivets(SPRs)andblindrivets.

Properlysetaluminumandsteelsolidrivets.

Identifymethodsforremoving rivet-bondedparts.

Preparingpartsforrivetbonding.

Identifystepsforinstallingsolid,blindandSPRrivets.

Removal of self-piercing rivets (SPRs)and blindrivets.

Properlysetaluminumandsteelsolidrivets.

Properlyinstallblindrivets.

ProperlysetupSPRinstallationequipment andinstallSPRs.


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2B 2 Perform Spot Welding

Technicianisabletopreparethesurface,determinepowerrequirements,setupthewelderandperformmaintenance,usethewelderproperlyandmakeacceptablespotweldsandperformweldbonding.

Understandthestagespecificsofaspotweldthatincludessqueezetime,current-ontimeandholdtime.

Discussjointfit-up,flangepreparationandsurfacepreparation.

IdentifyequipmentandsettingsusedinSTRSW.IdentifytypesofSTRSWpowersources,armsetsandelectrodetips. Discussinverter-typeequipment,controlsettingsandprogrammedsettings.

Explaintheuseoftheweldertomakeaweld.

Identifyanacceptablespotweldusingvisualanddestructivetestingmethods.

Methodsforpreparing,joiningand testingpanelsusingweldbonding techniquesareused.

DevelopaRepairPlanusingOEMprocedures.

PerformSpotWeldersetup.

Preparethesurface.

Makespotweldsoncouponsofdifferentthicknesses(22-gaugeand16gauge).

Makeweldusing differentarmtypes andconfigurations.

Performaspotweldusingweld-bondedadhesive.

Performspotweldusingweld-throughprimer.

Performvisual,wedgeandpeeldestructive weldtesting.

Completespotwelds on prop.

2C 2 Perform MIG Welding – Steel

Technicianisabletopreparethesurface,determinepowerrequirements,setupthewelderandperformmaintenance,usethewelderandmakeavarietyofGMAwelds(plug,fillet,openbutt,buttjointwithbacking).

Examineprinciplesrequiredtosetupfor GMAwelding.

IdentifyGMAweldingparts(powersources,electrodewire,shieldinggas,weldingguns,workclamps)andgeneralmaintenancetopreventbirdnesting.

ExplainelectricalfundamentalsandhowtheyapplytotheGMAweldingprocess.

Discussweldingmachinesetupthatincludesweldinggunangle,travelspeed,tuninga GMAwelder,heatmanagementtechniquesandweldpenetration.

ExplainthetechniquesforperformingasuccessfulMIGplug,fillet,buttjointwithbackingandanopenbuttjointweld.

Conductweldingcapabilityandreadinessassessmentofshopinfrastructureandweldingequipmentconditions.

PerformmachinesetupandmaintenanceofGMA(MIG)weldingequipment.

PerformacombinationofGMA(MIG)plug,fillet,buttjointwithbackingandopenbutjointweldsondifferentautomotive-gradezinc-coatedsteel(16&22gauge).

Conductvisualanddestructivetesting onwelds.

2D 2 Perform MIG Welding – Aluminum

TechnicianisabletoprepareasurfaceforMIGweldingaluminum,identifyequipmentpowerrequirements,setupanduseawelderandmakequalityweldsonaluminum.

Identifydifferencesbetweenaluminumandsteelwelding.

Explainthedifferencesbetweenspray-arctransferandpulsedsprayarctransfer.

Listthedifferentelectrodewiresrequiredforaluminumweldingandthedifferentdiameters.

Identifytherequiredshieldinggas.

Listsurfacepreprequiredfor aluminumwelding.

Explainthepushtechniqueandrecommendedgunangleandtravelspeed.

Identifythecausesofcoldwelds,too muchheat,suckback,cracks,undercut, andporosity.

MakeGMAplug,fillet andbuttjointwith backingweldsonaluminumcoupons.




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3A 3 Examine MIG Brazing

TechnicianisabletodiscusssurfacepreparationforMIGbrazing,determinepowerrequirements,setupthewelderandexaminemaintenance,tomakeavarietyofwelds.

ExplaintheprocessofMIGbrazingincludingtheweldingtransfermethodsituses.

CompareandcontrastMIGbrazingwith GMAwelding.

DescribecapillaryactionandthevariousjointconfigurationsofMIGbrazing.

Identifythetechniquesforsuccessful MIGbrazing.

IdentifytheequipmentandmaterialsforsuccessfulMIGbrazing.

IdentifytheequipmentandsetuprequirementsfortheMIGwelderwhenbrazing.

Selecttheappropriateelectrodewire.

Identifytheappropriateshieldinggasfor MIGbrazing.

3B 3 Perform MIG Brazing

TechnicianisabletopreparethesurfaceforMIGbrazing,determinepowerrequirements,setupthewelderandperformmaintenance,usethewelderandmakeavarietyofwelds.

ExplaintheprocessofMIGbrazingincludingtheweldingtransfermethodsituses.

CompareandcontrastMIGbrazingwith GMAwelding.

DescribecapillaryactionandthevariousjointconfigurationsofMIGbrazing.

Identifythetechniquesforsuccessful MIGbrazing.

IdentifytheequipmentandmaterialsforsuccessfulMIGbrazing.

IdentifytheequipmentandsetuprequirementsfortheMIGwelderwhenbrazing.

Selecttheappropriateelectrodewire.

Identifytheappropriateshieldinggasfor MIGbrazing.

ProperlysetupaMIGwelderfortheMIGbrazingprocess.

MIGbrazeaplugonlapjointbetweenthinandthickgaugecouponsintheverticalposition.

MIGbrazeadoubleplugonlapjointsjoiningtwothickgaugecouponsintheverticalposition.

MIGbrazeslotonlapjointsjoiningthinandthickgauge.

MIGbrazeopenbuttjointsjoiningthinandthickgaugecoupons intheverticalandoverheadpositions.

DressaMIG-brazedseamonanopenbuttjoint.

3C 3 Replace Parts at Factory Seams

Technicianisableto identifyfactoryattachmentmethods,removalrecommendationsandinstallationconsiderations.

Makereplace/repairdecisionsfor damagedpanels.

Determinepartialreplacementoptionsusingvehiclemakerserviceinformation.

Explainhowtoremoveapartatfactoryseams.

Prepareexistingflangesfornew replacement panels.

Determineweldlocations.

Identifyareaswithfoamfillers.

Explainconsiderationsforreplacingfloors,rails,exteriorbodypanelsandcrushboxes atfactoryseams.

Explainhowtoweldframes.

Explainconsiderationsforframe modulereplacement.


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3D 3 Perform Structural Straightening

Techniciancanidentifyanchoringlocations,developapullingstrategy,listsafetyconsiderationsandlistthetypesofpullingequipmentandhowtouseeach.

Listsafetyconsiderationsduring structuralstraightening.

Listthetypesofpullingequipment (in-floor/driveon).

Explainhowtoplantherepair(measurements,workingwithHSSparts).

ExplainhowtopullforL,H,W.

Explainanchoringstrategiesbasedon vehicledamage.

Identifythepullingattachmenttools(clamps,hooks,plates).

Explainhowtousepullingtowers.

Determinewhentousesinglevs.multiplepulls.

Explainhowtosetupfordownwardandupwardpulls.

Explainhowtomonitorfordamageremoval.

Explainconsiderationsforstraighteningfullframes.

Createapullingstrategy.

Createananchoringstrategy.

3E 3 Perform Steel Part Sectioning

Technicianisabletofindandinterpretsectioningprocedures,identifytypesofjointsusedforsectioning,listtypesofattachmentmethods,usepositionstatementswhenapplicableandmakeasectionjoint.

Explainhowtousevehicleserviceinformationtomakesectioningdecisions.

Explainhowtoprepareapartforsectioning.

Explainhowtomeasureforaspecificsectioning location.

Explainthedifferentjointtypes(lap,openbutt,buttjointwithbacking,offset).

Explainhowtomakeanaccuratecut.

Explainhowtomakeaweldusingproperrootgapandweldertunedforthemetalthickness.

Dresswelds.

Makeaoffset sectioningjoint.

Makeasectioning jointweld.

Measureandcut atthepropersection jointlocation.

Removespotweldswithoutdamagingadjacentflanges.

3F 3 Perform Aluminum Part Sectioning

TechnicianisabletofindandInterpretaluminumsectioningprocedures,identifyvehiclemakerposition statements, listthetypesofjoints,attachmentmethodsandmakeanaluminumsectionjoint.

Identifyrecommendedsectioningjointtypes.

Locateacutlineforsectioning.

Performsectioningcuts.

Makeabuttjointwithbackingonan aluminumassembly.

Performsectionjointonaluminumassembly.

Createabuttjoint withbacking.




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ROLE DESCRIPTION

TheElectrical/DiagnosticsTechnicianfollowsOEMinformationforscanningandcalibrationduringthecollisionrepairprocess.ThetechnicianmayperformaPre-RepairScan/HealthScantocapturecodes,aPost-RepairScantoidentifyandclearcodes,and/oraPost-RepairCalibration/Initializationfollowingtheremoval,installation,and/orrepairofmanysafetyanddriverconveniencesystemparts,orifthereisdamagetothemountinglocation(s),R&IorR&Rofthecameras/sensors/mountinglocations,R&IorR&Rofpartsinfrontof,orbehind,camerasand/orsensors,orR&RorR&Iofclosure/trimpanels.


Diagnose,calibrateandrepaircollision-relatedelectricalcomponentdamage.



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1C 1 / GenEd








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Examinesthedifferenttypesoffeedback(Neg,PosandCorrective)andproperways toreveiceandgivefeedback.



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1H 1 / GenEd









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1I 1 Remove and Install Bolt-on Parts

Technicianisabletoidentifyconsiderationsforremovingboltedonpartssuchasfuseblocksandsplashshields.

Explaininteriordisassemblycommonlyassociatedwithgainingaccessfordiagnosticandmechanicalrepair.

Underhood,instrumentpanel,Steeringcolumn,heatingandA/Cparts.

Explainexteriordisassemblycommonlyassociatedwithgainingaccessfordiagnosticandmechanicalrepair.

Sunroof,suspensionassembly,fueltankparts.

Identifytrimremovaltools,storageofhardwareandtrimremovaltechniques.

Explaininteriorcomponentremovalconsiderationsaswellasremovalconsiderationsforseats,doorsandheadliners.

Discussexteriortrimcomponentremovalconsiderations,aswellasremovalconsiderationsforantennas,doors, andlockcylinders.

1J 1 Explain Basic Electrical Theory

















1K 1 Explain DVOM Operation

TechnicianisabletoexplainhowaDVOMisusedtomeasurevoltage,resistanceandcurrent.

Identifythepurpose,featuresandcontrolsoftheDVOM.

Learntoset-upandusetheDVOMto measurevoltage.

LearntosetupandusetheDVOMto measureresistance.

LearnhowtosetupandusetheDVOMtomeasurecurrent.

Discusshowtomeasurevoltage,current, andresistancewithaDVOMonseriesandparallelcircuits.




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1L 1 Inspect Electrical Circuits for Damage

Technicianisableto examineelectricalcircuitsanddeterminedamage.

Identifyelectricaldamageanalysisconsiderationsandcommonareas of inspection.

Identifyconsiderationswhenvisuallyinspectingdamagedelectricalcomponents.

Discussbasicstrategiesforlocatingdamagedelectrical components.

Identifyelectricalconcernsthatarelessobviousincollision-damagedvehicles.

Identifycoincidentaldamagetovehicleelectricalsystemsthatiscausedbyfloodwater,excessiveheatandlightning.

2A 2 Perform Mechanical Initial Inspection/Damage Analysis

Technicianisabletoperforminitialvehicleinspection,healthscans,identifyingareasofpersonaland vehiclesafety.

Discussconductingadamageinspectionbeyondtheobviousdamage.

DiscusstheimportanceofidentifyingthevehiclebyVINandmatchingtheRO.

Explaintheaspectsofthevisualinspection(performwalkaround,determinevehiclemobility,unsafeconditions).

Identifyareasofconcern.

Discusstheneedforperformingavehiclehealthscan.

Identifysubletrequirementsifneeded.

2B 2 Troubleshoot a Basic Electrical Circuit

Technicianisabletotroubleshootelectricalcircuitsandelectricalparts.

Examinethefundamentalsof electricaltroubleshooting.

Recallinformationcontainedwithincircuitdescriptionsandoperations,wirediagrams,powerdistributiondiagrams,grounddistributiondiagramsandpartlocatorsaswellasvarioussourcesthatthetechniciancanusetofindrepairinformation.

Discusshowservicebulletinscanbehelpfulwhenrepairingavehicle.

Identifyappropriateelectricaltroubleshootingstepsandrecallvarioustypesoffaultsandtipsforresolvingtheelectricalissueassociatedwiththefault.

Discussvoltagedropandrecallhowtomeasurevoltagedropinacircuit.

Recallproceduresforperforminghotside/groundsidetestingandtroubleshootingblownfusesinacircuit.

2C 2 Make Wire/Connector Repairs

Technicianisabletodeterminewhenwires canberepairedand commonrepairmethods.

Identifyhowtomakewiringand connector repairs.

Determinewhentorepairorreplacewiringandhowtomakewiringandconnectorrepairs.


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2D 2 Identify Diagnostic Tools and Communication Codes to Perform Scans

Technicianisabletounderstandvehiclecommunicationnetworks andhowtousescantools toperformdiagnostics.

Introductiontothevarioussafetysystemtechnologiesfoundontoday’scars.

Identifycharacteristicsofbasicvehiclecommunicationsnetworks.

Discussthecharacteristicsofelectroniccontrolmodules,controllerareanetworks, andmultipledatabussystems.

Examinedifferentscancodesandcoderelationships(active,pending,historyandfreezeframe)forevaluatingfaults.

Communicatestheimportanceofperformingpre-andpost-scansbasedontherequiredtroublecodesandcalibrationrequirementsofeachsystem.

Introducesthevariousscantoolsavailableandwhattheircapabilitiesare.

ComparisonswillbemadebetweenbasicscantoolsandadvancedaftermarkettoolsaswellasadiscussiononwhyOEMscantoolsmayberequired.

DemonstrateascanusingOEMsoftwareonaLexusandascanbeingdoneusingaremotediagnostictransmitter.

Performavirtualvehiclehealthscan.

DiscussOBDIIversusOEMcodes.

3A 3 Use Diagnostic Codes to Implement Repairs

Technicianisabletounderstandvehiclecommunicationnetworks,howcontrolmodulescommunicatewitheachotherandsensors,determiningastrategyformakingelectronicsystemrepairs,troubleshootingandhow tousescantoolsto performdiagnostics.


Discussthecharacteristicsofelectroniccontrolmodules,controllerareanetworks, andmultipledatabussystems.

Examinedifferentscancodesandcoderelationships(active,pending,historyandfreezeframe)forevaluatingfaults.

Communicatestheimportanceofperformingpre-andpost-scansbasedontherequiredtroublecodesandcalibrationrequirements ofeachsystem.

Discussstrategybaseddiagnostics.

Discusstroubleshootingaproblem withandwithoutDTC.

Discusstroubleshootingwithouttroubleshootingprocedures.

Examinetroubleshootingan intermittentproblem.

3B 3 Perform Electronic System Initializations and Calibrations

Technicianisableto explainhealthscans,purposeofinitializations andcalibrationsandsystemsthatcommonlyrequireinitializations andcalibrations.

Examinethetypesofinformationthat scansprovide.

Discussthepurposeofinitializationsand whentheyareneededduringarepair.

Discussthepurposeofcalibrationsand whichsafetysystemsmayrequirethem.

Examinewherecalibrationprocedurescan befound.




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3C 3 Perform Module Programming

Technicianisableto addresstheuseofSAEstandardsformoduleprogramming,whencontrolmodulesareprogrammedandtypesofprogramming.

Discusstherequirementsforreplacing controlmodules.

Identifytheequipmentneededtoperform aflashreprogramming.

Explainthetermsflashprogrammingandburningtheprogram.

IdentifywhattheinterfaceSAEJ2534, J2534-1andJ2534-2isusedfor.

Discussthedifferencebetweenthetermsprogrammingandcoding.

DeterminewhenanLocksmithIdentificationNumber(LSID)isneeded.


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AMechanicalTechniciandiagnosesandrepairscollision-relatedmechanicaldamageincluding–butnotlimitedto–steering,suspension,airconditioning,engine,brake,restraint,andelectricalsystems.Thisindividualusesmeasuringandalignmentequipmenttodiagnosedamageandreturnfrontandrearwheelalignmentstomanufacturer’sspecifications.Handtoolsandpowertoolsareusedtoremoveorrepairdamagedpartsandproperlyinstallnewparts.


Diagnoseandrepaircollision-relatedmechanicaldamage.




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Identifythesafetyprotocolswhenworking atarepairfacility.

Discussworkingsafelywithsolids,liquids, andgasesinarepairfacility.









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Identifyrefinishingtechniquesrelated tohazardousairbornepollutants.












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Examinesthedifferenttypesoffeedback (Neg,PosandCorrective)andproperways toreveiceandgivefeedback.

Identifythepreparation,discussion, andactivelisteningphasesrequired forsuccessfulnegotiation.


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1I 1 Remove and Install Bolt-on Parts

Technicianisabletoidentifyconsiderationsforremovingboltedonpartssuchasfuseblocksandsplashshields.






1J 1 Perform Restraint System Damage Analysis

Technicianisabletodescriberestraintsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.






1K 1 Perform Air Conditioning System Damage Analysis

Technicianisabletoexplainairconditioningsystemoperation,informationsources,repair/replace recommendationsand partsidentification.

Identifyaccumulatorandreceiver/drierA/Csystemparts,theirfunctionwithinthesystem,damageanalysismethodsandrepairoptions.

Discussthedifferenttypesofrefrigerantsandoilsusedinavehicle’sA/Csystem.

1L 1 Perform Air Conditioning System Service


IdentifytheprocessofremovingandreplacingpartsofanA/Csystemandallrelatedtasks.

Discusshowandwhytorecoverrefrigerant.

Discussthestepsforreplacingeachpartof anA/Csystem.

Explainhowandwhytoevacuatethe A/Csystemafterserviceandbasictroubleshootingfollowingthereplacement ofanA/Csystempart.

DiscusshowtoidentifyA/Csystemleaks.

Recallhowtoidentifyexcessivemoisture andnon-condensablegasses.

Recallhowtoidentifycloggedandoverchargedsystems.

Recallhowtoidentifyelectricalproblems usingscantooldiagnostics.




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1M 1 Identify Advanced Vehicle Electronics

Technicianisabletoexplainhowadvancedvehicleelectronicsystemsoperate.





1N 1 Explain Operation and Damage Analysis on Suspension Systems

Technicianisabletoexplainsuspensionsystemoperation,informationsources,repair/replace recommendationsand partsidentification.


Identifyridecontrolandridedampercontrolpartsandoperation.


Examinecharacteristicsofcustomerconsultationandvisualinspection.


Recallthecharacteristicsofwheeltracking andalignmentangles.

1O 1 Explain Operation and Damage Analysis on Basic Brake Systems

Technicianisabletoexplainbasicbrakesystemoperation,informationsources,repair/replace recommendationsand partsidentification.

Discussbasicbrakesystemoperation.

Recallhowbasicbrakesystems operate,includingdiscanddrum-style brakeassemblies.

Examinehowbrakesystempartsoperateincludingthemastercylinder,brakingassists,parkingbrakes,linesandhoses.


Identifyareasofinspectionforbasicbrakesystemdamageanalysisfordiscbrakes,drumbrakes,brakingassists,brakelines,hosesandparkingbrakes.

1P 1 Perform Fuel, Exhaust and Emission System Damage Analysis and Service

Techniciancanexplainthefuel,exhaustandemissionssystemsoperation, information sources,repair/replacerecommendationsandpartsidentification.

Examinethepurposeoftheemissionssystem.

Discusshowemissionsrelatetodriveability.

Examinetheoperationandproperinspectionoftheevaporativeemissionscontrol(EVAP),exhaustgasrecirculation(EGR)andpositivecrankcaseventilation(PCV)systems.

Discusstheoperationofthefuelsystem.

Recallhowthefuelsystemandfuel pumpoperate

Identifythepartsofadieselsystem.

Recalltheoperationandpartsofthe exhaustsystem.

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2A 2 Perform Brake System Diagnostics and Repair

Techniciancanevaluatebrakesystemproblems,electronicandmechanical, todeterminethecause andreplaceorrepair partsaccordingly.


Discusstheoperationofbrakesystempartsincludingthemastercylinder,brakingassists,parkingbrakes,linesandhoses.

Identifythetypesofbrakefluids.

Explainareasofinspectionfordiscbrakes,drumbrakes,brakingassists,brakelines,hosesandparkingbrakes.

Discusstheprocessesforbrakesystem (dics,drumandparking)troubleshooting andservice.

Examinethepartsandoperationofaanti-lockbraking(ABS)system.

IdentifyinitialdamageinspectionandABSpartsdamageanalysistechniques.

ExplainhowtheTractionControlSystem(TCS)andStabilityControlSystem(SCS)operatewithinavehicle.

RecallTCSandSCSoperation,parts,terminologyandfunctions.

IdentifyABSpartsdamageandmethodsusedtoserviceABSparts.

Discussmethodsusedbycommunicationnetworks(scantools)totransferinformationusedinscandiagnostics.

2B 2 Explain Basic Electrical Theory

Techniciancanexplainelectricaltheoryconceptssuchasohmslaw,electricalcurrentflowandresistance.Identifythebasicpartofanelectricalcircuit.

Identifybasicconceptssuchaselectricity,electricalcurrentflow,resistanceanditsrelationshiptoOhm’slaw.

Examinetheelementsofanelectricalcircuit,basicelectricalcircuittypes(series,parallelcircuits)andelectricalcircuittheory.

2C 2 Explain DVOM Operation

TechnicianisabletoexplainhowaDVOMisusedtomeasurevoltage,resistanceandcurrent.

Identifythepurpose,featuresandcontrolsoftheDVOM.

Learntoset-upandusetheDVOMto measurevoltage.

LearntosetupandusetheDVOMto measureresistance.

LearnhowtosetupandusetheDVOMtomeasurecurrent.

Discusshowtomeasurevoltage,current, andresistancewithaDVOMonseriesandparallelcircuits.

2D 2 Inspect Electrical Circuits for Damage

Technicianisabletoexamineelectricalcircuitsanddeterminedamage.

Identifyelectricaldamageanalysisconsiderationsandcommonareasofinspection.

Identifyconsiderationswhenvisuallyinspectingdamagedelectricalcomponents.

Discussbasicstrategiesforlocatingdamagedelectrical components.

Identifyelectricalconcernsthatarelessobviousincollision-damagedvehicles.

Identifycoincidentaldamagetovehicleelectricalsystemsthatiscausedbyfloodwater,excessiveheatandlightning.




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2E 2 Troubleshoot a Basic Electrical Circuit

Technicianisabletotroubleshootelectricalcircuitsandelectricalparts.

Examinethefundamentalsof electricaltroubleshooting.

Recallinformationcontainedwithincircuitdescriptionsandoperations,wirediagrams,powerdistributiondiagrams,grounddistributiondiagramsandpartlocators aswellasvarioussourcesthatthetechniciancanusetofindrepairinformation.

Discusshowservicebulletinscanbehelpfulwhenrepairingavehicle.

Identifyappropriateelectricaltroubleshootingstepsandrecallvarioustypesoffaultsandtipsforresolvingtheelectricalissueassociatedwiththefault.

Discussvoltagedropandrecallhowtomeasurevoltagedropinacircuit.

Recallproceduresforperforminghotside/groundsidetestingandtroubleshooting blownfusesinacircuit.

2F 2 Make Wire / Connector Repairs

Technicianisabletodeterminewhenwirescanberepairedandcommonrepairmethods.

Identifyhowtomakewiringandconnectorrepairs.

Determinewhentorepairorreplacewiringandhowtomakewiringandconnectorrepairs.

2G 2 Use Diagnostic Codes to Implement Repairs

Technicianisabletounderstandvehiclecommunicationnetworks,howcontrolmodulescommunicatewitheachotherandsensors,determiningastrategyformakingelectronicsystemrepairs,troubleshootingandhow tousescantoolsto performdiagnostics.


Identifythecharacteristicsofearlyvehicleelectricalsystems.

Examinethecharacteristicsofelectroniccontrolmodules,controllerareanetworks, andmultipledatabussystems.

Identifytypesofscancodes.

Discussdifferentcodesandcoderelationshipsforevaluatingfaults.

Discusshowstrategybaseddiagnosticsisusedtosystematicallydiagnoseandrepair.

Examinehowtoisolateafaultusingrootcauseanalysisanddiagnosticcodes.

IdentifywaystotroubleshootafaultwithaDTC.

Identifywaystotroubleshootafaultwith noDTC.

Identifywaystotroubleshootafaultwithnottroubleshootingprocedures.

Identifywaystotroubleshootafaultthat is intermittent.

2H 2 Perform Electronic System Initializations and Calibrations

Technicianisableto explainhealthscans,purposeofinitializations andcalibrationsandsystemsthatcommonlyrequireinitializations andcalibrations.

Examinethetypesofinformationthat scansprovide.

Discussthepurposeofinitializationsandwhentheyareneededduringarepair.

Discussthepurposeofcalibrationsandwhichsafetysystemsmayrequirethem.

Examinewherecalibrationprocedurescan befound.

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2I 2 Perform Damage Analysis and Service on ADAS, Power Accessories and Convenience Systems

TechnicianisabletoexplainhowADAS,poweraccessoriesandconveniencesystemsoperate,identifysystemrelatedparts,makerepairandreplacerecommendationsandexplaincommonserviceproceduresforeachsystem.

Recallsystems,partsandserviceconsiderationsforADASand conveniencesystems.

Identifythepartsandserviceconsiderationsforpowerlocks,keylessentry,theft-deterrent,remotestart,glassandpowermirror,seat,powerslidingdoor,windshieldwiper,heatedglassandnavigation/infotainmentsystems.

Recallsystems,partsandserviceconsiderationsforcomfortand conveniencesystems.

Identifythepartsandserviceconsiderationsforhighbeamassist,adaptivelighting,nightvision,blindspotdetection,cross-trafficalert,parkingassist,lanedeparturewarning,attentionassist,adaptivecruisecontrolandcollisionavoidancesystems.

2J 2 Perform Mechanical Initial Inspection/Damage Analysis

Technicianisableto performinitialvehicleinspection,healthscans,identifyingareasofpersonalandvehiclesafety.

Discussconductingadamageinspectionbeyondtheobviousdamage.

DiscusstheimportanceofidentifyingthevehiclebyVINandmatchingtheRO.

Explaintheaspectsofthevisualinspection(performwalkaround,determinevehiclemobility,unsafeconditions).

Identifyareasofconcern.

Discusstheneedforperformingavehiclehealthscan.

Identifysubletrequirementsifneeded.

2K 2 Perform Damage Analysis and Service on Suspension Systems


Examinehowsteeringsystemparts,parallelogramsteeringsystemparts, andrackandpinionsteeringsystem partsoperateinavehicle.

Discusssteeringsystemdamage analysistechniques.

Identifytechniquesspecifictoanalyzingsteeringwheelsandcolumns,parallelogramsteeringsystemsandrackandpinion steeringsystems.

Identifyalignmentanglesandwhythey matter,serviceproceduresforMacPhersonstruts,serviceproceduresandadjustmentsforSLAfrontsuspensions,frontendvariationsandserviceproceduresandadjustmentsforrearsuspensions.

Identifymethodsforservicingsteeringwheelsandcolumns,parallelogramsteeringsystemsandrackandpinonsteeringsystems.

ExamineserviceproceduresandadjustmentsforMacPhersonstruts,short-longarm(SLA)frontsuspensions,frontendvariationsandrearsuspensionsystems.

Examineserviceproceduresforshockabsorbersonthedampeningsystemandspringsonthesuspensionsystem.




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2L 2 Perform Steering System Service

Technicianisabletoexplainsteeringsystemoperation, information sources,repair/replacerecommendationsandpartsidentification.

Identifyvarioussteeringsystemoperations.

Discusshowsteeringsystemparts,parallelogramsteeringsystemparts, andrackandpinionsteeringsystem partsoperateinavehicle.

Identifysteeringsystemdamage analysistechniques.

Identifytechniquesspecifictoanalyzingsteeringwheelsandcolumns,parallelogramsteeringsystemsandrackandpinion steeringsystems.


2M 2 Perform Fuel, Exhaust and Emission System Damage Analysis and Service

Techniciancanexplainthefuel,exhaustandemissionssystemsoperation, information sources,repair/replacerecommendationsandpartsidentification.

Discussthepurposeoftheemissionssystem.

Explainhowemissionsrelatetodriveability.

Discusstheoperationandproperinspectionoftheevaporativeemissionscontrol(EVAP),exhaustgasrecirculation(EGR)andpositivecrankcaseventilation(PCV)systems.

Recallhowthefuelsystemandfuelpumpoperateandthepartsofadieselsystem.

Discusstheoperationandpartsofthe exhaustsystem.

Examineserviceconsiderationsforthe fuelsystempumps,tank,fuellinesand gaugesenders.

Discussexhaustsystemserviceconsiderations,checkingforleaks, restrictions,manifold,EGRandPCVparts.

2N 2 Perform Heating and Cooling Repair

Technicianisableto explainheatingandcoolingsystemsandperformdamageanalysis.

Discusscoolingsystemoperation,aswellasidentifycoolingsystemparts(radiator,coolingfans,surgeandoverflowtanks,waterpumpsandbelts)andhowtheyshouldbeinspectedfordamage.

2O 2 Perform Hybrid, Electric and Alternative Fuel Vehicle Service

Technicianisableto explainhowtoremove andreplacecomponentsspecifictohybrid,electricandalternativefuelvehiclesandcanidentifycommonrepairdiagnosticsandserviceprocedures.

Discussthestepstoworksafelyaroundelectricandhybridvehicles.

Identifythepartsofaelectrichybridvehiclefor service.

Identifyrepairconsiderationsforalternativefuelvehicles.

3A 3 Perform Air Conditioning System Repair


Identifycommonvisualandphysicalinspectiontechniquesforsystemproblems.

Examinehowtoidentifysystemleaks.

Discusshowtoidentifyexcessivemoistureandnon-condensablegasses.

Identifycloggedandoverchargedsystems.

Discusshowtoidentifyelectricalproblemsusingscantooldiagnostics.

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3B 3 Perform Climate Control Troubleshooting and Service

Technicianisabletoexplainhowclimatecontrolsoperateandlistthetroubleshootingstepsformalfunctioningsystems.Alsoexplainserviceproceduresforremovingandinstallingreplacement parts.

Explainhowaclimatecontrolsystemoperates.

Identifypartsofthesystem.

Recognizeproperoperationofaclimatecontrolsystem.

Recallexamplediagnostic/troubleshootingproceduresforclimatecontrolsystems.

Recallexampleproceduresforservicingblowermotors.

Explainhowtouseascantooltodiagnoseaclimatesystemmalfunction.

3C 3 Perform Brake System Diagnostics and Repair


IdentifyABSpartsdamageandmethodsusedtoserviceABSparts.

Discusstestingformodulatordamage,fluidpumpandaccumulator.

Examinestepstodepressurizethe ABSsystem.

DiscussproceduresforbleedingandflushingABSsystems.

Examinewheelspeedsensorproblems.

3D 3 Troubleshoot Restraint Systems

TechnicianisabletodiagnosestepswhenaDTCshowsaproblemwiththerestraintsystem,includingbasictroubleshootingandfollowingavehiclemaker’sflowchart.

Identifyhowtodeterminewhichrestraintsystempartsmaybereplacedfollowingacollision,aswellaslistthestepsandconsiderationsforpartreplacement.

Explainhowtouseascantooltodiagnoseproblemswithasupplementalrestraint system(SRS).

Discusshowtousetroubleshootingflowchartstoidentifyproblems.

DiscusshowothervehiclesafetysystemsaffecttheSRSandhowtoproperlyactivatetheSRSfollowingrepairs.

Identifytherestraintsystempartsthatmustbereplacedfollowingacollision.

IdentifythestepsforreplacingtheRCMandimpact sensors.

Examinethestepsforreplacingthefront,seat,doorandcurtainairbags.

3E 3 Perform Steering System Service

Technicianisabletoexplainsteeringsystemoperation, information sources,repair/replacerecommendationsandpartsidentification.

Examinehowsteeringsystemparts,parallelogramsteeringsystemparts, andrackandpinionsteeringsystem partsoperateinavehicle.

Discusstechniquesspecifictoanalyzingsteeringwheelsandcolumns,parallelogramsteeringsystemsandrackandpinion steeringsystems.


Recalltheoperationofthepowersteeringsystempump,hosesandbelts,fluidandelectric steering.

Discussdamageanalysisinspectiontechniquesforpowersteeringhoses,beltsandfluid.

Examineproceduresforservicingthepowersteeringpump,hosesandbelts,fluidandelectric steering.




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3F 3 Perform Cooling Repair

Technicianisabletotroubleshootandservicecoolingsystems.

Identifytroubleshootingandservicesteps forcoolingfans,radiators,waterpumps,auxiliarycoolers,temperaturecontrols, andheatercores.

Identifytroubleshootingandservicestepsforlines,hoses,fittings,clamps,belts,coolantandcoolantsurgetanks.

3G 3 Perform Full-frame Replacement

Technicianisabletoexplainframeconstruction,removalandinstallationofallrelatedcomponentsandsafetyconsiderationsrelatedtofull-framereplacement.

Explainhowtoplantherepair.

Determineifdamageaffectedunitizedstructure.

Identifyrequiredtoolsforcomplete frame replacement.

Developaworkflow.

Removerelatedmechanicals.

Removedrivetrain.

Removesuspension.

Removecabandbed.

Removefuelsystem.

Reassemblethevehicle.

3H 3 Diagnose Suspension Angle Problems

Techniciancanexplainhowtolookatdifferentsuspensionangles(camber,caster,toe)anddeterminethecauseofimpropersuspensionangles.

Examinetheconditionsthatmayrequire an alignment.

Discusshowtoidentifyifthereisanalignmentproblemandwhatdothenumbersmean.

Examinehowtomeasureforrideheightandwhatpartsmayaffectrideheight.

Definetoe(negative,positive)andidentifytoeadjustmentconsiderations.

Definecamber(positive,zero,negative)andidentifycamberadjustmentconsiderations.

Examinethedifferentconsiderations foradjustingtoeonSLA-typeandsolid axlesvehicles.

Definecaster(positive,zero)andidentifycasteradjustmentconsiderations.

ExaminethedifferentconsiderationsforadjustingcasteronMacPhersonstrut,solidaxleandSLAvehicles.

Identifyrearvehiclemeasurementstoincludewheelbase,setback,tracking,thrustangle,rearaxleoffset.

Identifydiagnosticangles(toe-out- on-turns,SAI,includedangle,scrubradius)anddeterminewhattheyindicatefor proper alignment.

Identifythedifferenttypesofalignmentstoincludetwo-wheel,four-wheelandthrustanglealignments.

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3I 3 Perform Powertrain and Driveline Service and Repair

Technicianisabletoevaluatepowertrainanddrivelinesystemproblems,electronicandmechanical,todeterminethecauseandreplaceorrepairpartsaccordingly.

Recallthestepsinvolvedinconductinganinspectionontheengineandenginerelatedcomponentsofadamagedvehicletorecommendpartsrepairorreplacement.

Recallthestepsinvolvedinconductinganinspectiononthedrivetrain(transmission,driveshaftandsubframe)ofadamagedvehicletorecommendpartsrepairorreplacement.

Examinethecommoncausesofdrivelinevibrationsandareastoinspectwhentroubleshootingdrivelinevibrations.

Identifytroubleshootingandservicesstepsrelatedtoenginenoise,externalandinternalenginedamage,coolingsystemdamageandenginemountdamage.

Explainstepstotroubleshoot,testdrive, andservicevehicleswithautomaticandstandardtransmissions.

Discussdriveshaft,ConstantVelocity(CV) axleandhalfshaftaxletroubleshootingandservice steps.




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ROLE DESCRIPTION

ProductionManagementisanintegralcomponenttothecollisionrepairprocessservingtoplan,manageandadjustworkflowonadailybasis.Thiskeyroletoucheseverypartofacollisionrepairprocessandbuildsrelationshipsacrosstherepaircycleincludingcustomers,staff,insurancerepresentatives,OErepresentativesandotherrelationshipsasnecessary.


Overseetheprocessandstafftoensureefficient,saferepairsandexcellentcustomerservicefromthetimethecarenterstheshoptowhenthecustomerdrivesaway.



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1I 1 Learning Culture Overview

Productionmanagerisabletoexplaintheimportance of a learning cultureinacollisionrepairfacility.

Examinehowrepairfacilitiesthatembracedalearningcultureimprovedonkeyperformanceindicators(KPIs)toamuchgreaterdegreethanrepairfacilitiesthatdidnotembraceone.

Examinehowtheindustrialagemind-setisbeingreplacedbytheknowledgeagemind-setandwhatthatmeansforthemarketplace.

Definewhatalearningcultureisandaddressitskeyprinciples.

Discusshowalearningculturecan maximizeeverythingarepairfacilitydoes whilehelpingtominimizeliabilityissues andcustomercomplaints.

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1J 1 Before the Repair Starts

Productionmanageris abletoexplainthejobfilereviewprocess,identifyinsuranceneeds,identifyexpressjobsandhowtomapvehicledamage.

Examineajobfilereviewprocessinaccordancewithindustrypracticesandshopstandardoperatingprocedures(SOPs).

Identifythedocumentationthatmakesupatypicaljobfileandexaminehowthestaffofacollisionrepairfacilityusesthesedocuments.

Explainboththedirectrepairprogram(DRP)andnon-DRPinsuranceneeds,takingintoconsiderationSOPs,insuranceguidelinesandindustrypractices.

Examinerepairapprovalprocessesandtheproperdisassemblyprocesstomeetinsuranceguidelinesbeforestartingtherepair.

Detailproperpartinspectionand photographicloggingtechniques basedoninsuranceguidelines.

Discusstheimportanceofmappingacustomer’svehicleaccordingtoshop SOPsandindustrypractices.

Examinehowtouseajobfiletoidentifytheworktobeperformed,differentiatepriordamageandrevealupsellopportunities.

Matchthepartsorderedlisttothepartsinvoice.

1K 1 Matching the Repair to the Team

Productionmanageris abletoassignworkbased onstaffcapabilities.

Examinetheindustrystandardcapabilitieseachtechnicianorteaminarepairfacilityhas.

Exploretheimportanceofusingacomputermanagementsystemtodeterminecurrentworkloadanddoingspotcheckstokeeptrackofatechnician’sskillset.

Discusshowtoassignajobandkeepthejobupdatedusingatrackingsystem.

Discusshowtoperformestimateandvehiclereviewswithassignedtechniciansusingshopstandardoperatingprocedures(SOPs).

DiscusstheimportanceofidentifyingandfollowingOEMproceduresandaccessingserviceinformation,aswellashowtoconfirmtherepairmethodexpectedcompletiondateusingajobfile.

Discusshowtocommunicatethecurrentjobstatusandhowtoidentifyworkflowavailabilitybythetechnicianorteam.

1L 1 Workflow Essentials

Productionmanagerisabletoexplainhowsupplementsaffectproduction,howtolimitsupplements,explaincapacityforeachdepartment,etc.

Gainanunderstandingofsupplementsandhowtheyaffectcostsandkeyperformanceindicators(KPIs).

Discussthesupplementprocessthroughidentifyingmissingitems,timemanagement,technicianselectionandwrap-upwithmakingrepairorreplacedecisions.

Evaluatetheworkinprocesswithanintroductiontothetoolsusedbya productionmanager.

Explorequalitycontroltopicsandcommonroadblocksthatoccurduringproduction.

Discusstheconceptofdeterminingwhatthecapacityoftheirshopisbylookingatthebigpicturefirst.

Determinehowtoidentifytherighttechniciansfortheavailablejob.




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1M 1 Synchronizing Workflow Through Team Communication

Productionmanagerisabletoexplaintheimportanceofcommunicationtoandfromstaffandidentifyroadblockstofacilityproduction.

Identifythetoolsaproductionmanagerwilluse,aswellashowtoconductreviewandreleasemeetingswiththetechnicians.

Examinetheimportanceofcommunicationwithallcustomersanddepartmentsusingacomputerizedmanagementsystem.

Demonstrateconductingtechniciancycletimereviewsandthereportsneededforthem.

Examinethevalueofawork-in-processreviewandwhattobeawareofwhencommunicatingwiththeteam.

1N 1 Problem Solving for Workflow Changes

Productionmanagerisabletomakeon-the-flychangestoworkflowbasedonproblemstypicallyassociatedwithday-to-dayoperations.

Discussthecommontypesof workflowdisruptions.

Determinehowtomanageaproperworkflowwhenproblemsariseandhowtoevaluatetheneedforworkflowchanges.

Examinesomeofthetoolsavailableformakingworkflowadjustments.

Discussmakingworkflowchangesaccordingtostaffingavailability.

Discusshowtoadjustforsubletworkandsupplements,aswellaswhattodoregardingwaitingforpartsandworkingthroughequipmentmaintenance.

1O 1 Quality Is Your Business

Productionmanageris abletoimplementpoliciesandSOPsthatfocusonqualitythroughoutthe repair process.

Examinehowtoperformvisualqualityassurance(QA)checks.

DiscussperformingrepairorderQAchecks.

Examineperformingpost-repairQAinspections.

DiscussthefinalQAinspection,stressingtheimportanceofacomplete,safeandqualityrepairforthebenefitofthecustomer.

Explainthepurposeofacustomerserviceindex(CSI)report.

1P 1 Optimizing Processes, Equipment, and Compliance

Productionmanagerisabletoincorporateleanprocessesintodailyoperations,explainhowfacilitymaintenancecanreducedowntimeandexplaintheimportanceofregulatorycompliance.

Examinewhatisrequiredtoensurethatacollisionrepairshopisefficient,properlymaintainedandhowtofollowgood inventorypractices.

Discusstheleanprocessesassociatedwith5Sandhowthismanagementphilosophycanbeusedtooptimizeworkflow,shoporganizationandtoollocation.

Discusstheimportanceofshopcleanlinessandhowitrelatestoincreasedproductivity.

Discusshowtoinspectthebuildinganddeterminepotentialmaintenanceissues.

Identifymeasuresthatcanbetakentoensurethesecurityoftheparkinglot,buildingandanyvehiclesontheproperty.

Discusstheimportanceofmaintainingequipmentandusingspecific maintenanceschedules.

Exploreinformationaboutregulatorycomplianceandwhyitisimportantto ensureyourshopstaysup-to-date.

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1Q 1 Developing the Team and the Business

Productionmanagerisabletobuildahigh-skilledteamusingleadershipmodels,appropriatefeedback,performancereviewsandmanagementsystems.

Explainthevalueofemployeementoringforboththeemployeeandthebusiness.

Discusshowtocreateanenvironmentforopendialoguethroughoutthecollisionrepairfacility.

Discusswaystoencourageteamworkthroughemployeeperformancefeedback.

Identifyhowtoprepare,trackandperformemployeereviewsandlearndifferentwaystodocumentemployeeperformance.

Reviewtechnicianattendance,internalturnbacksandfinally,partfailurerates.

IdentifythetoolstomonitorshopKPIs, startingwithwhattomonitorandwhy,thenmovingontorootcauseanalysisofKPIdeficienciesandhowtouserootcauseanalysistobenefitthebusiness.

Determinedifferentwaystocommunicateshopmetricstoalllevelsofthebusiness.

Examineemployeerecognitionandhowtomakeitavaluableteambuildingtool.

1R 1 Refining the Team and the Business

Productionmanageris abletohireandmanage aproductivestaff.

Examinehowtodevelopstaffinglevelstodeterminetherightnumberofpersonneltoefficientlyrunthebusiness.

Discusstechniquesforreviewingprospectiveteammemberresuméstofindthebestcandidatestointerviewforthejobandwaystointerviewprospectivecandidates.

DiscusstheimportanceofPTOstandardoperatingprocedures(SOPs)forholidays,vacationandsicktime.

Reviewthetrainingprogramsthatareavailabletothecollisionrepairindustry,includingtheI-CARProfessionalDevelopmentProgram™(PDP)andothercertifications.

Identifythesafetytrainingprogramsandtheregulationcomplianceassociatedwiththem.

Examinedirectrepairprogram (DRP)relationships.

2A 2 Implementing a Learning Culture Environment

Productionmanagerisabletoexplaintheimportanceofimplementing a learning culturetoincreaseproductivityandworkquality.

Examinehowbusinessperformancecanimprovebyimplementingalearningculture.

Discussthevalueofknowledgeasasustainablecompetitiveadvantagefor thebusiness.

Identifythemainroadblocksashopwillneedtoaddresswhenimplementingalearningculture,suchas:

•Implementinglearnerexpectations intherepairfacility

•Committingtobeinganexpertandhow toimplementthatinarepairfacility

•Sharingknowledgeandhowtoimplement sharingintherepairfacility

•Systemsthinkingandhowtoimplementthis conceptintotheshop




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2B 2 Managing a Learning Culture Environment

Productionmanager isabletohirestaff thatarecommitted toskillsdevelopment andtheorganization.

Examinetheimportanceinhiringtherightpeoplefordevelopingandmaintainingasuccessfullearningculture.

IdentifythetraitsoftheMillennialgenerationtoprovideanunderstandingofthebehaviorstheypossesstosupportalearningculture.

Examinetheimportanceofconductingbehavioral-typeinterviewsthatsupport alearningculture.

2C 2 Workforce Development

Productionmanagerisabletorecruitnewtalentintotherepairfacilitybybeingactivelyinvolvedincommunityevents,jobshadowinganddevelopinginternalcareerpaths.

Discussformingpartnershipsinthecommunitytorecruittalent.

Examinetheimportanceofrelationshipswithlocalschools,parentsandstudents.

Identifycurrentrecruitmentpracticesthatareyieldingresultsinthecollisionrepairindustry.

Explorecareerfairsandcareerdayevents.

Examinebestpracticesforconductingandmarketingcareerdays.

Discussjobshadowing.

Exploreeffectivepracticesandbenefitsofconductingjobshadowevents.

Examinethestepstoimplementacareerpathandthebenefitsofhavingthestructureinplace.

Discussthebenefitstodevelopingcareerpathswithinthecollisionrepairfacility.

2D 2 Cycle Time Analysis

Productionmanager isabletoassesashopscurrentcycletimeto identifyopportunities for improvement.

Reviewofwhatcycletimeisandhowitcanbebrokendownintoshortersub-cycletimes.

Assessashop’scurrentcycletimeandwheretheremaybetimebanditslurkingthataremakingtherepairprocessinefficient.

Discussstrategiesforeliminatingthevarioustimebandits,suchasschedulingeverything,introducingvisualaids,organizationopportunitiesandeliminatingwaste.

ExaminePartshandlingandhowtomakepartsissuesmoremanageable.

Discusswhattoobserveduringtheseprocesswalkthroughsandefficiencyimprovementsthatcouldbeimplemented.

Identifyhowtointroduceyourobservedsolutionsforimprovingcycletimetotherestoftheshop.Provenmethodsofdoingthiswillalsobediscussed.

2E 2 Blueprinting Productionmanager isabletoimplementblueprintingprocessesandexplainthebenefitofblueprintingeachvehicle thatenterstheworkstream.

Examinetheblueprintingprocessandtheefficienciesgainedthroughitsimplementation.

Industryexpertssharetheirprocessofblueprintingandthebenefitsassociated withitsimplementation.

Examinethestaffingneedsforblueprinting.

Compareandcontrastaninitialestimatewithablueprint.

Exploresuccessfulstrategiesforblueprinting.

Discussthelogicalstepsinthe blueprintingprocess.

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2F 2 Quality Control Productionmanageris abletobuilduponpreviousqualitycontrolstandardstoreducecycletimeandcustomercomebacks.

Identifiescommonconcernsandqualityissuesthatareexperiencedthroughouttheindustry.

Examinewhatthecurrentstateoftheir facilityisandifanyofthesecommon problemsareoccurring.

Emphasizetheimportanceofhavingqualitychecksandstandardsdocumentedandinplacehowtheycanreallybenefitthefacility.

Identifypossiblesolutionstohelpreduceoreliminateproblemsduringestimatewriting.

Identifyqualitychecksandprocesses thatcovermeasuring,welding,straighteningandbodyrepairsandtipstoincorporate thoseprocesses.

Discussqualitychecksduringtheprep,refinishanddetailingphase.

Examinetherootcauseofproblemsratherthanjustcontinuouslyrepairingthedefects.

2G 2 Key Performance Indicators

Productionmanager isabletoevaluate shopkeyperformanceindicatorstoidentify areas for improvement.

ExaminebeneficialtipsandthoughtprocesstoolsusefulduringproductionmanagementtohelpmanagethethingsthatcanaffectKPIs(cycletimes,supplements,touchtimes,rentalcardurationsandCSIs).

DiscusswaystocalculatevariouselementsoftheKPIs,whichcanprovideareasforimprovement(determineiftheyareat,above,orbelowtheindustryaverage).

Discusswhattoexpectifadecisionismadetoenterintoanetworkprogramorexpandknowledgeoftheprosandconsofpartneringwithagencies,likeOEMsorinsurers.

Identifiesthemainareasmonitoredbetweenthedifferentnetworkprogramstheycanparticipate in.

2H 2 Company Financials – Profit and Loss

Productionmanagerisabletomakenetandgrossprofitcalculations,monitortheP&Lstatementsforfluctuationsanddiscusswaysthatpositivelyimpactsubletjobgrossprofits.

Examinethemainsectionsofaprofitand loss statement.

Identifytheimportanceofdividingeachofthemainsectionsintoaccountsandsub-accountstodetailyourbusiness.

DiscussSalesandincome,costofgoodssold(COGS)andoverheadexpensestounderstandtherelationshipsbetweenthem.

Learnhowtoperformgrossprofitsandnetprofitscalculations.

ExplainhowtouseaP&Lstatementtomonitorlaborgrossprofits.

Examinetheaccountsthatmakeuppartsgrossprofits.

ExplainhowtouseaP&Lstatementtomonitorpartsgrossprofits.

ReviewthemostinfluentialKPIsusedtomanagematerialsintherefinishingdepartment.

DiscusshowCOGSwillimpactP&M grossprofits.

ExaminehowtouseaP&Lstatementtomonitorsubletgrossprofit.




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2I 2 Building Vendor and Network Relationships

Productionmanagerisabletofosterandgrowrelationshipswithinsurancecompaniesandvendors to create a positive workingenvironment.

Identifyopencommunicationasthekeytoavoidingconflictswithinsurancecompanies,supplyvendorsandsubletshops.

Examinepossiblereasonsforconflictswiththevariousoutsidesources.

Discusshowtoavoidtheseconflictsinthefirstplaceandalsohowtoresolvetheconflictsthatdoarise.

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ROLE DESCRIPTION

Inspect,analyzeandevaluatedamagedvehiclestocreateacomprehensiveandaccuratedamagereport.Theseindividualsoftentraveltoavehicle’slocation,whichmayincludetowfacilities,repairfacilities,dealershipsandcustomerlocations.Theymayalsoworkinacompanydrive-inclaimscenterandusecomputerstowriteestimatesandusecomputersoftwaretowriteestimates.Thoseinthisroledocumentallaspectsofclaimsinvestigationandprocessingandfollowcompanyclaimsprocessesthataccountforafairandaccuratesettlement,customersatisfactionandcostmanagement.



AUTO PHYSICAL DAMAGE APPRAISER

INDUSTRY SEGMENT – INSURERS


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1A 1 / GenEd


Appraiserisabletoidentifyallmaterialsusedforvehicleconstructionandexplainwherecertainmaterialsarecommonlyused.








1B 1 / GenEd


Appraiserdeterminespropervehicleprotectionforworkbeingperformedsuchasuseofweldingblankets,interiorprotection,crashwrap,partsstorageracksandelectricalsystemprotection.





1C 1 / GenEd


Appraiserisableto usesafetydatasheet andlabelsandpracticegeneralshopsafety.











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1D 1 / GenEd


Appraiserisabletoselectthecorrectgloves,respirators,hearingandclothingbasedonworkbeingperformed.





1E 1 / GenEd


Estimatorpracticesgoodcommunicationskills,includingverbal,non-verbalandwritten.






1F 1 / GenEd


Appraisercanidentifypartsthatareuniquetohybridvehiclesandlistsafetyprecautionsanddamageanalysisconsiderations.












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1G 1 Perform Damage Analysis on Unitized Structures

Appraiserisabletoidentifypartsoftheunitizedstructure,identifydamagebasedonvehiclemeasurements,explaincollisionenergymanagementprinciplesandlistrepairconsiderationsfor unitizedstructures.

Identifytherepairandreplaceconsiderationsforfrontunitizedstructuredamageanalysis.

Discussrepairconsiderationsforradiatorcoresupport,upperandlowerrails,struttowers,aprons,enginecradleandcowls.

Discussrepairandreplacemethodsspecifictodoorsanddoorparts,movableandheatedglassandsunroofs.

Explainrepairandreplaceconsiderationsfortherearbumpers,lightingandpickuptruckboxassembly.

Identifyvehiclestructures(Unibody,SpaceFrameandBody-Over-Frame).

Examinehowcollisionforcesareabsorbedbytheunitizedstructureandhowvehicledamagemayoccurawayfromthepointofimpact.

ExplainPoint-to-Pointmeasuringtechniquesusedduringthedamageanalysisprocess.

Discussthree-dimensionalmeasuringprinciplestomeasurethreedimensionalplanes.

Identifywhenheatshouldbeused duringrepairs.

Discusspartialandfullpart replacement options.

1H 1 Perform Damage Analysis on Full Frame Vehicles

Appraiserisableto explainfull-framevehicledesign,collisionenergymanagementprinciplesandlistrepairconsiderations.

Discusshowtoidentifyfull-framevehicles.

Examinehowfull-framevehiclesareconstructedandhowtheymanageenergy in a collision.

Determinecommondamageandconsiderationsformakingfull-framevehiclerepairs.

Discussfull-framevehicledamageand howtoinspectforpartialreplacement options,mountingareas,crossmembers, andaccessories.

1I 1 Identify Recycled Parts Considerations

Appraiser can locate vehiclemakerpositionstatements, repair consideration,partsgrading,partusageconsiderations,partpreparation,partsourcingandlistrecycledpartsbestpractices.

Discussthebenefitsofrecycledparts.

Recallconsiderationsforusingrecycledpartscomparedtonewparts.

Recognizetheproperprocedurefororderingrecycledpartsandassemblies.

Examinerecyclingfacilityremovalprocessesandhowtheyaffectpartusageforrepairs.

Listtheproperstepsforrecycledpartinspectionforbolt-onpanelsandstructures,mechanical,engine,drivetrain,suspensionandwiringparts.

Identifyuniqueproceduresforinstallingrecycledassembliesandunitized structureparts.

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1J 1 Perform Restraints Systems Damage Analysis

Appraiserisabletodescriberestraintsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.






1K 1 Determine Refinish Considerations

Appraiserisableto identifyvariousautomotivefinishesandexplaintherepairprocessfromtheestimatingperspectiveincludingmaterialsused andfinishsystems.

ExaminethecommonOEMfinishes(Singlestage,basecoat/clearcoat,multi-stage).

Discussrefinishingterminologythatencompassestherefinishprocess.

Identifyrefinishingtoolsandequipment.

Discussthepartpreparationprocessfor newparts,repairedparts.

Examinetherefinishprocess(primers,colormatching,vehiclepreparation,paint/clearcoatapplication).

Discusscorrosionprotection.

1L 1 Perform Stationary Glass Damage Analysis

Appraiserisabletoidentifydifferenttypesofstationaryglass,considerationforremoval to access a repair area, glass repair considerations,ADASimplicationsandpartorderingconsiderations.

Recallthestructuralroleofstationaryglass.

Identifythetypesandfeatures(tinting,frit,shading,encapsulatedglass,trimandmoldings)ofstationaryglass.

Identifythetypesofadhesivesusedwithstationaryglass.

Explainadhesivecuretimesforminimumdriveawaytime.

Examinestationaryglassrepairvs. replaceconsiderations.

Discussitemstoconsiderforstationaryglassinstallationandcalibration.

1M 1 Perform Damage Analysis on Interior Trim and Movable Roofs

Appraiserisabletoassessdamagetoavehiclehardtop,softtop,aswellasinteriortrimandmakerepairorreplacedecisions.

Identifygeneralinteriortrimpartsdamageanalysisandconsiderationsforcarpeting,interiorlampsandpillartrim.

Examineforwardpassengercompartmenttriminspectionareas,includingthedash,consoleandoverheadtrim.

Discusstypesofconvertibletopsandconvertibletoprepairoptionsforcompleteconvertibletopreplacement.




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1N 1 Write Estimates AppraiserisabletoexplainP-pageusage,understandestimateterminology,interprettheestimateandmanagetheoverall estimating process.





Explainthedefinitionofblueprintingandtheefficienciesgainedbyimplementingtheblueprintingprocess.

Explainthepurposeandprocessformappingadamagedvehicle,identifypre-existingdamageandidentifyupsellopportunities.




2A 2 Write Estimates and Supplements

EstimatorisabletoexplaintheprocessforwritinganestimateusingblueprintingSOPsandmanagetheoverallestimating process.

Identifythestepsrequiredforenteringcustomerandvehicleinformation,includingdamageandrepairandreplaceitems.

Identifythecustomerandvehicleinformationneededfortheestimate.

Identifyhowtowritetheestimate,includingrepairandreplaceitems.

Identifythematerials,subletrepairsandmechanicalrepairsthatareincludedon theestimate.

Discussotherconsiderationsthatneedtobeincludedontheestimate.

2B 2 Understanding Cycle Time

Appraiserisabletoexplainwhatcycletimeisandhowtheycanplayaroleinhelpingreduceshopcycletime.






2C 2 Perform Lighting and Vision Assist Damage Analysis

Appraiserisabletodescribelightingandvisionassistsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.

Identifytheadaptivefrontlightingsystem,operationanddamageanalysis.

Identifythehighbeamassistsystem,operationanddamageanalysis.

Identifythenightviewassistsystem,operationandthedamageanalysisprocess.

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2D 2 Perform Damage Analysis of Vehicle Convenience Systems

Appraiserisabletoassessdamagetovehicleconveniencesystems suchaspowerseats.

Identifythecauseofsystemfailuresbasedonindicatorsforthekeylessentrysystem,theft-deterrentsystem,rainsensingwiperssystem,climate-controlledseatssystemandthehands-freeaccesssystem.

2E 2 Perform Air Conditioning Damage Analysis

Appraiserisabletodescribeairconditioningsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.

Identifytheparts(condenser,accumulator,evaporator,compressor,blowermotor,switches,linesandhoses)ontheA/Csystemandhowtoinspectforpartdamagetorecommendrepairorreplace.

Discussconsiderationsforservicingthe A/Csystem.

2F 2 Perform Heating and Cooling System Damage Analysis

Appraiserisabletodescribeheatingandcoolingsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.

RecallthestepsinvolvedinconductinganinspectionontheCoolingsystem(enginecoolant,heatersystem,coolingfans,waterpump,overflowtanks,radiatorsandbelts) ofadamagedvehicleandrecommendpartsrepair or replacement.

2G 2 Explain Basic Electrical Systems

Appraiserisabletoexplainbasiccircuitconstruction,commonelectricalsystemfailures,commontroubleshootingstepsandrepairconsiderations.

Identifyelectricaldamagefollowing avehiclecollisionandidentifypartsof abasiccircuit(powersource,load,path).

Recall,atahighlevel,howtolocatepotentialelectricaldamagefollowingacollision.

Discussbasiccircuitoperation(voltage,currentandresistance)andhowcircuits aremeasuredusingvoltagedrop.

Explainconnectorandwirerepair.

2H 2 Perform Vandalism Damage Analysis

Appraiserisabletoexaminedamagerelatedtovandalismandmakerepair/replacedecisionsbasedontheextentofdamage.

Explainthevarioustypesoffinish,interiorandmechanicaldamage,aswellastheircorrespondingrepairmethods.

Discusstheprocessesfollowing atheftrecovery.

Explaintheprocessesfordetermining fluidcontamination.

2I 2 Perform Theft Damage Analysis

Appraiserisabletoexaminedamagerelatedtotheftandmakerepair/replacedecisionsbasedontheextentofdamage.

Identifyitemscommonlystolenduringatheft(catalyticconverters,airbags,wheel/tires), andmethodsusedtostealOEMandaftermarketelectronics.

Discusscertainpracticesforinspectingarecoveredstolenvehicle.

Learntorecognizetypesofdamagerelatedtotheft,aswellaspossibleindicatorsoffraud.




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2J 2 Perform Steering and Suspension Damage Analysis

Appraiserisabletodescribesteeringandsuspensionsystemoperation, locate repair informationsources,identifypartsandmakerepair/replacerecommendations.

Identifythepartsandoperationoftheparallelogram,rackandpinion,steeringcolumnandsteeringpowerassistsystems.


Identifybothrideheightcontrolandridedampercontrolpartsandoperation.


Recallcharacteristicsofcustomerconsultationandvisualinspection.


Examinethecharacteristicsofwheeltrackingandalignmentangles.

Discusssteeringsystemdamageanalysisinspectiontechniques.

2K 2 Perform Drivetrain Damage Analysis

Appraiserisabletodescribedrivetrainsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.

Examineconsiderationsforengineinspectionandcomponentrepairorreplacementthatincludesairintakesystems,fluidsandfuelsystems,emissionsandexhaust.

Discusstheconsiderationsforinspectingrolloverdamage.

Identifyinspectionconsiderationsofthetransmission,driveshaftsandsubframetorecommendrepairorreplacement.

2L 2 Perform Mechanical Brake System Damage Analysis

Appraiserisabletodescribemechanicalbrakesystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.


Discusshowbrakesystempartsoperateincludingthemastercylinder,brakingassists,parkingbrakes,linesandhoses.


Identifyareasofinspectionforbasicbrakesystemdamageanalysis.

Identifyareasofinspectionfordiscbrakes,drumbrakes,brakingassists,brakelines,hosesandparkingbrakes.

Examineanti-lockbrakesystem(ABS)operationandparts,tractioncontrolandstabilitycontrolfunctionsandparts.

Discusshowthesesystemsenhancebraking.

InspectandanalyzeABSspeedsensors,fluidpumps,toneringsandcircuits.

2M 2 Perform Damage Analysis of Driving Assist Systems

Appraiserisabletodescribedrivingassistsystemoperation,locate repair information sources,identifypartsandmakerepair/replacerecommendations.





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3A 3 Perform Natural Causes Damage Analysis

Appraiserisabletoidentifydamagerelatedtowind, hailandflooddamageandlistrepairorreplaceoptionsforeach.

Identifyhaildamage,repairoptions(PaintlessDentRepair)andtheindicatorsoffraudulenthaildamage.

Identifywind,lightningandinfestationdamage.

Discussdamagesandestimaterepairsforwind,lightningandinfestationdamage.

Identifyfloodlevel,totallossandflood fraudindicators.

Discusshealthconcernsrelatedtoworkingwithflood-damagedvehicles.

Identifyvehicleenginecompartment,interiorandelectricalinspectionareas.

3B 3 Perform Fire Damage Analysis

Appraiserisabletoexaminedamagerelatedtosmoke,heat,fireandmethod usedtoextinguishanddeterminerepairability.

Discusstheprocessesforidentifyingthe causeoffire,locatingthepointoforigin, anddeterminingtemperatures.

Explaintherepairconsiderationsassociatedwithvarioustypesoffiredamage.

Explaintheeffectsofheatonvarious vehicleparts.

3C 3 Write Supplements

AppraiserisabletofollowSOPsandaddsupplementstoajob.

Identifywhatshouldbelookedfor duringtheinspection.

Examinewhatcanhappenifadditionaldamageisdiscovered.

Discusshowsupplementregulationscanvary.

Examinethestepsinprocessinga supplementrequest

Identifyhowtocreateasupplement.

3D 3 Perform Photo Documentation

Appraiserisabletoidentifyrequiredphotos,explainhowtobestuseacameraforclearandwelllitphoto,shotcompositionandstandardoperatingprocedures.

Identifyphotodocumentationforthecollisionrepairfacility,insurersandcustomers.

Listthephotoequipmentrequiredfor qualityphotos.

Explainbasiccameraoperationfor qualityphotos.

Describephotrequirementsduringcheck-in,disassemblyandin-process.

Capturecheck-inphotos.

Capturedisassemblyphotos.

Capturein-processphotos.

3E 3 Determine Vehicle Repairability

Appraiserisabletoassesswhetherthevehicleshouldberepairedbasedontheextentofdamage.

Explaintheprocessfordeterminingoverallvehiclerepairability.

Discusstheprocessesfordeterminingtheconditionofthevehicle,determiningactualcashvalueanddeterminingrepairability.

3F 3 Perform Administrative Tasks

Appraiserisableto managemarketarea andshopprofiles, equipmentandsoftwaremaintenanceandmanagecustomerrelationships.

Explainthecommonadministrativeresponsibilities(creatingassignment,planningroutes,creatingandmaintainingestimatingprofiles,addressingcustomers,maintainingcompanyequipment)ofanautophysicaldamageappraiser.

3G 3 Identify and Complete Total Loss Process

Appraiserisableto evaluatethecondition report,explaintheimportanceofgoodcustomercommunication,process thevehicleandexplain thesettlementprocess.

Discusshowtouseaconditionreporttoreviewpossibletotallossvehicles.

ExplaintheTOLprocesswiththecustomer.

Documenttheconditionofthevehicle usingphotos.

Explaintheprocesstofinalizethetotal loss settlement.

3H 3 Process Vehicle Salvage

Appraiserisabletodeterminesalvagevalue,salvageinventoryanddispositionofsalvage.

Discussmethodsusedtodeterminethe valueofasalvagevehicle,completethesalvageprocessandoptionsfordisposing ofasalvagevehicle.




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3I 3 Perform Quality Control

Appraiserisableto performavarietyof qualitycontrolinspectionsduringrepairsandafter thevehicleiscomplete.

Discusstheprocessforinitial pre-repair inspections.

Examinethephasesandstepsfor in-processqualitycontrol.

Identifythepostrepair/pre-delivery inspectionsrequired.

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