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avast! Reseller Technical [email protected]
avast! Enterprise Administration
Quick Installation Guide
How to Install
System RequirementsAVAST! ENTERPRISE ADMINISTRATION SERVER
Windows XP and higher or Windows Server 2003 and higher all with latest SP
128MB RAM (512MB recommended)
800MB hard disk space
MQ SQL Server 2008 R2 or free MS SQL Server 2008 R2
Administration Console
Windows XP and higher or Windows Server 2003 and higher all with latest SP
128MB RAM (256MB recommended)
250MB hard disk space
Internet Explorer 6 or higher
How to Install
Installation processWhen AEA Setup Wizard starts, select the
preferred language for the installation from
the drop-down menu and then click 'Next'.
On the welcome screen click 'Next' to
continue
How to Install
Installation process
After reading the introduction on Read me
screen, click 'Next' again.
You now need to confirm that you have read
and accept the terms of the License
Agreement by selecting the option 'I agree'.
Then click 'Next' to proceed
How to InstallInstallation process
If you need to customize your installation, you have the possibility here
On the following screen you can change the default Destination directory by entering the full path
where you want to install avast! Enterprise Administration, or you can click on the button marked '...'
and locate the installation folder by browsing your machine and then click 'Next'.
How to Install
Installation process
You can apply your license or download a
demo license valid for 15 days
• You can decide to download the mirror
directly from internet or from an other
mirror
• Also you have the possibility to
configure your proxy in the case you are
using any
How to InstallInstallation process
• The SQL server connection is provided in
here
You have also two possibilities:
You can use the Express Edition of SQL
server or the Full Edition
On the Installation information screen check your
setup configuration before proceeding with the
installation. If you missed something, just use the
'Back' button to go back and change the configuration.
Then click 'Next'.
How to Install
Installation process
Mirror Creation status if you selected to generate the
Mirror during the installation. Depending upon the
speed of your machine, it may take a few minutes to
complete
How to Install
Installation process
You will be asked to generate a new self-signed
certificate for the EAS server, please just click on the
button “Generate New…”
End of the installation process
Then confirm by clicking the “Generate”
How to Deploy
Console Interface
You must provide the EAS server name
(you can detect it if you are not sure by
clicking the button “Detect servers”)
You must provide your username and
password . The default username is
“Administrator” and the default
password is “admin”
You must permit the EAS certificate
How to Deploy
Console Interface
How to Deploy
Computer discovery task
You can use the predefined one or
create a new “Discovery task” to find
all your computers in the network
How to Deploy
Computer discovery taskIf you decide to use the predefined or
define a new computer “Discovery
task”, please make sure to review the
settings of this task in order to provide
the right information.
You can chose to find the
computers by using the windows
Active Directory or the NT LAN
Manager.
How to Deploy
Computer discovery task
From here, you can select the right EAS
server if you have more than one
Then run the task to find the
computers by double-clicking it or
do a right-click and select “Run”
How to Deploy
Computer discovery task
After run the task you will get the created “Computer catalog” with the list of found
computers
How to Deploy
Installation package creationAfter getting the compute catalog, you
need to create an installation package.
Go to “Installation package” menu, right-
click and select “Create package”. Give a
name to your package to find it easily.
Select the package component
then click on “Edit” to customize it.
Once done click “OK” and “OK”
How to Deploy
Installation package creation
The created installation package will be seen in the installation packages list. This package will
be used during the deployment task creation
How to Deploy
Deployment task
Go to the task menu and create a new
task by right-clicking into the panel and
select “Create New…”
You will need to specify some details for
this task.
• Name of the task to find it easily
• A comment (optional)
• The type (Deploy managed
product)
How to DeployDeployment task
Now, you must select the created
installation package and chose if you
want to remotely deploy or generate a
self-extract .exe file that you can use to
install manually the managed product on
a machine
Then select the Reboot option, if
you want to reboot or not your
machine once the deployment is
done.
Then click the menu item “Login
Accounts” for the next step
How to DeployDeployment task
Now, you must provide a login account
with enough rights to access the
machines in your network and install an
application.
Please make sure to use the following
syntaxes for the Account field
Workgroup\Username (For
Workgroup)
Domain\Username (For Domain)
then click the menu item
“Computers” for the next step
How to DeployDeployment task
After that, you will need to select the
computer(s) you want to deploy on. If
you want to deploy on all of them, then
keep the star mark.
You also have the possibility to exclude
one or more machines from the list
Or, you can just select the ones
you want by click the “browse”
button in the “computers”
section
How to Deploy
Deployment taskyou can just select the computers you
want from the computer catalog,
there is the possibility to do a mass
selection with “Ctrl” key, then click
“OK”
You will see the list of selected
computers in the “Computers”
section.
Then click the menu item “EAS”
for the next step
How to Deploy
Deployment task
Here, select the right EAS server if you
have installed more than one
How to Deploy
Deployment task
You have the option to schedule the
deployment task if you need to run it
automatically at a specific date and
time
How to Deploy
Deployment task
Here, you have the option to chose to
run an other task once the
deployment task is done.
How to Deploy
Deployment task
Here, you have the option to chose to
run an other task if the deployment
task fails. After click “OK” to finish the
deployment configuration
Go to find the created deployment
task under Client-side-tasks ->
Deployment task
Right-click on the created task and
select “Run” to start it
How to DeployDeployment task
Refresh the panel with “F5” or right-
click in the panel and select
“Refresh” to see the current status of
the running task. You can do it every
30 seconds
You will see a green icon which
means that the task is running
without any problem
How to Deploy
Deployment task
Now you can see that the deployment task is done successfully
Information recources
• Avast! Web Site: http://www.avast.com
• Avast! Web Forum: http://forum.avast.com
• Topics about new issues
• Solutions about known issues
• Avast Support Center: http://support.avast.com
• Knowledge Base
• F.A.Q
• Documentation
• Installation Guides
• Videos tutorials
avast! Reseller Technical Support
• Avast Support Center Ticketing System onhttp://support.avast.com
Important: For any technical help you will need from us, please be aware that you must create a ticket in our Support Center Ticketing System.
How to submit a ticket to Reseller Technical Support Department?
* First of all, you have to register to get an account
1. Login
2. Create a ticket (by clicking the link “submit a ticket”)
3. Select the Department (RESELLER SUPPORT)
4. Select the Ticket priority
5. Enter your message & submit it (do not forget the title)
• Your ticket must contain as much information as possible!
� Detailed description of the problem
� Hardware information (server/client hw configuration)
� Software information (OS,installed application list ..)
� Network topology/configuration (for ASOA & AEA)
� Other logs (event viewer, third party tools etc.)
� avast! log files (Important )
avast! Reseller Technical Support
• Enterprise Administration console log files:
C:\Program Files\AVAST Software\Enterprise Administration\DATA\log
avast! Support
avast! AEA Log files
Feedback communication
• F.A.Q
• Product features (wish list)
• Product incompatibility report
• Missing information• Web
• Quick guides/product manual