2011 Avaya Inc. All rights reserved. 22 Agenda Day-1: System
overview, prepare IPO Hardware Software Installation Licenses Users
& Extensions Programming Basics Day-2: User Applications Hunt
Groups Trunks Call Routing (Incoming Call Routes/Short Codes/ ARS)
IP Networking (H323 Trunk & SCN) Tools Day-3: Embedded
Voicemail Auto Attendant Voicemail Pro Advanced Auto Attendant
Slide 3
2011 Avaya Inc. All rights reserved. 33 Checklist IPOv2
Components as per client's BoQ (including SDCard, patch cords etc)
A Power Cord (for IPO control unit) Admin/User DVD Keycode File A
Flat Bed Screw Driver (for inserting cards)
Slide 4
2011 Avaya Inc. All rights reserved. 4 IP500v2 hardware
Slide 5
2011 Avaya Inc. All rights reserved. 55 IP Office 500v2
overview Modular, flexible platform 4 slots built-in can connect to
8 expansion modules, or 12 when using 4-port expansion card
Supports classical and IP telephony: Analog, digital and IP (SIP
& H.323) sets Analog, ISDN and SIP trunks Optional software
applications to increase user productivity and customer service 2
384 users
Slide 6
2011 Avaya Inc. All rights reserved. 6 IP500v2 front & back
LAN IP: 192.168.42.1 / 255.255.255.0 WAN IP: 192.168.43.1 /
255.255.255.0
Slide 7
2011 Avaya Inc. All rights reserved. 7 Base/Daughter Cards:
Base card with trunk card mounted:Insert base card in to Control
Unit Station Card is called Base Card. Trunk Card is called
Daughter Card. Trunk card is mounted on top of Station card.
(except Combo trunk card)
Slide 8
2011 Avaya Inc. All rights reserved. 8 IP Office 500v2 cards
BASE AND DAUGHTER CARD OPTIONS Range of interface modules: Base
cards 8 Port Digital Station (max. 3) 8 Port TCM (Norstar/BCM) 2 or
8 Port Phone Station 32 or 64 Channel VCM Module* (max. 2) 4 port
expansion card (max. 1) does not take daughter card Trunk Daughter
cards fit on top of a base card in the same slot 4 Port Analog
Trunk Module 2 or 4 Port BRI (4 or 8 channels) Single or Dual PRI (
8 channels per PRI enabled, other channels are licensed)
Combination cards (max 2) : 6 Digital, 2 Phone, 10 VCM, 2 port BRI
6 Digital, 2 Phone, 10 VCM, 4 port Analog Trunk C110 Unified
Communications module (max 1): Linux server card with Preferred
Edition, one-X Portal and IM/Mobility server - SD card for
licensing, Embedded Voicemail and firmware/config files *IP phones
also require an IP Endpoint license, 12 licenses included with
VCM32/64
Slide 9
2011 Avaya Inc. All rights reserved. 99 Bus architecture TDM
Bus Packet Bus DS ports POTS ports line ports Voice mail MoH
Conference bridge IP ext IP line Digital phones Analog phones
Analog / ISDN trunks IP hard/soft phones IP trunks
Slide 10
2011 Avaya Inc. All rights reserved. 10 Card port numbering 1
42 35 6 7 8 9 10 11 12 Base card (extensions)Daughter card
(trunks)
Slide 11
2011 Avaya Inc. All rights reserved. 11 IP Office 500 expansion
modules Choice of expansion modules: DS 16, DS 30: provide 16 or 30
digital extensions DS16A, DS30A:provide 16 or 30 BCM/Norstar
extensions (RJ21) Phone 16, Phone 30: provide 16 or 30 analog
extensions ATM16:provide 16 analog trunks Max 8 connected through
ports at the back of the IP500v2, additional 4 with the 4-port
expansion base card
Slide 12
2011 Avaya Inc. All rights reserved. 12 System SD Card &
Software Licensing License Key (RFA) Code is a 32-Character String
Based On: unique serial number of dongle (10 digits) feature /
software being enabled System SD card fits directly on IP Office
500v2 always required, also if no licenses are needed has unique
serial number (watermark)
Slide 13
2011 Avaya Inc. All rights reserved. 13 Application Trial
License. Enables applications for 60 days Trial operates from
license generation date Trial Packages: Advanced Edition, Preferred
Edition, Multisite. VMPro Additions: Voice Networking, TTS (1).
Power User (5), Teleworker (5): Mobile Worker (5), Office Worker
Profile (5), Receptionist (1) CCR Supervisor(1) and Agent (5).
Avaya IP Endpoints (5). 3rd Party IP Endpoint (5). SIP Trunk
Channels (1). Contact Store includes a 45 day trial facility.
Slide 14
2011 Avaya Inc. All rights reserved. 14 Software &
programming basics
Slide 15
2011 Avaya Inc. All rights reserved. 15 IP Office Software
Downloadable from support.avaya.com ADMIN CD: Firmware files
Manager Tools like SSA, Monitor USER CD: Phone Manager TAPI
Softconsole Other CDs for VM Pro, one-X Portal, CCR etc. Regular
Maintenance Releases
Slide 16
2011 Avaya Inc. All rights reserved. 16 IP Office Software
downloads on support.avaya.com
Slide 17
2011 Avaya Inc. All rights reserved. 17 IP Office Management
Architecture ROM boot program FLASH (SD card) FIRMWARE ip500v2.bin
FLASH (SD card) configuration config.cfg RAM configuration IP
OFFICE MEMORY MANAGER PROGRAM IP Activate changes: merge reboot
Default IP: 192.168.42.1 Standard login: Administrator/
Administrator
Slide 18
2011 Avaya Inc. All rights reserved. 18 SD card /primary
Contains firmware files, music on hold files, license key files,
config This is the main set of files used by the IP Office system
when booting up /backup Contains a copy of the primary folder at
some previous point /lvmail the system prompts used by embedded
voicemail. /AAG folder: auto-attendant greetings /doc Contains
initial installation documentation /dynamic Contains files used by
the IP Office and retained through a reboot of the IP Office system
/lvmail: individual user and group mailbox messages, name
recordings and announcements (15 hours max) /temp Temporary files,
not retained through a reboot
Slide 19
2011 Avaya Inc. All rights reserved. 19 Boot process IP Office
looks for IP500v2.bin file using the following order: 1.System SD
card /primary folder. 2.System SD card /backup folder. 3.Optional
SD card /primary folder. 4.Optional SD card /backup folder. If all
fails, BOOTP is used Config and other firmware files are used from
the same folder If system starts from a different folder than 1,
this will result in an alarm. Config will be read-only.
Slide 20
2011 Avaya Inc. All rights reserved. 20 RESET / AUX
buttons
Slide 21
2011 Avaya Inc. All rights reserved. 21 Configuration file
Calculator Tool Knowledge Base / Tools section System Limits
dependant on file size
Slide 22
2011 Avaya Inc. All rights reserved. 22 IPO Manager
Slide 23
2011 Avaya Inc. All rights reserved. 23 Manager Interface
receive config send config
Slide 24
2011 Avaya Inc. All rights reserved. 24 Install IPO Manager
Install Admin/User DVD to load IPO Manager application to manage IP
Office Login: User Name: Administrator Password: Administrator
Slide 25
2011 Avaya Inc. All rights reserved. 25 System Settings Set
system Locale to adjust trunk parameters Set TFTP & HTTP Server
IP to upgrade IP phone firmware Set Locale to adjust Trunk
Parameters IPO address for IP phone firmware upgrade Name for
Identification System System
Slide 26
2011 Avaya Inc. All rights reserved. 26 LAN Settings Default
LAN1 IP: 192.168.42.1 DHCP is ON by default System LAN1 LAN
Settings LAN1 IP Address and Mask DHCP Pool
Slide 27
2011 Avaya Inc. All rights reserved. 27 LAN Settings Option to
lease IP to Avaya IP phones only Up to 8 DHCP Pools can be added
System LAN1 DHCP Pools DHCP Pool Avaya IP Phones Only
Slide 28
2011 Avaya Inc. All rights reserved. 28 Default Configuration
User Name:Administrator Password:Administrator LAN1: IP address
192.168.42.1; Mask 255.255.255.0; DHCP Server: Yes; Pool Size: 200
LAN2 / WAN: IP address 192.168.43.1; Mask 255.255.255.0; DHCP
Server: Yes; Pool Size: 200 Default Starting Extension:201 onward
Hunt Group:200; where first 10 users are the members Incoming Call
Route:Voice calls are routed to hunt group 200 members Outgoing
Call Route:Calls can be dialed out with out any prefix
Slide 29
2011 Avaya Inc. All rights reserved. 29 License the
32-character key License Key (RFA) Code is a 32-Character String
Based On: unique serial number of dongle (10 digits) feature /
software being enabled IPOv2 Demo kit comes with Licenses available
on a CD.
Slide 30
2011 Avaya Inc. All rights reserved. 30 License the
32-character key Tip: Copy Keys from.xls file and Paste in to
License menu License License
Slide 31
2011 Avaya Inc. All rights reserved. 31 Manager - directories
Config files (.cfg) and backup files (.BAK) automatically stored in
Working Directory Bin file directory used as source for upgrades
through Manager
Slide 32
2011 Avaya Inc. All rights reserved. 32 IP Office Upgrades -
online Install new CD (ADMIN) Upgrade through Upgrade Wizard or
using SD card Upgrades can be performed over the WAN Check to copy
system files on to SDCard Shows version available on the PC. Must
show 8.0.x
Slide 33
2011 Avaya Inc. All rights reserved. 33 IP Office Upgrades
using SD card Upgrades can be done by copying all the required
files to the SD card, and the rebooting the system Possible
methods: Using System SD card locally on PC (quickest method!)
Shutdown System SD card and remove from system Recreate the SD card
from Manager (File -> Advanced -> Recreate SD card). Insert
the SD card in the IP Office and reboot the system Upgrade from
Optional SD card Recreate the Optional SD card From Embedded File
Management, select File-> Upgrade Binaries to copy the files to
the System SD card. The IP Office will be restarted automatically.
Using Manager / Embedded File Management Select File -> Backup
System Select File -> Upload System Files
Slide 34
2011 Avaya Inc. All rights reserved. 34 Manager Audit Trail
Shows last 16 changes
Slide 35
2011 Avaya Inc. All rights reserved. 35 Security Settings
Manager Users & Passwords, secure communication with IPO
Several levels of access to manage the IPO configuration Users
& passwords are stored on IPO, separate from config Can be
changed using security settings in Manager Also allows setting
password complexity and aging rules, as well as secure comms (TLS)
to IPO Standard login: security / securitypwd
Slide 36
2011 Avaya Inc. All rights reserved. 36 Ebedded File Management
View and manage files stored on the SD Card
Slide 37
2011 Avaya Inc. All rights reserved. 37 Manager Offline
Configuration Prepare config file without connecting to actual
system
Slide 38
2011 Avaya Inc. All rights reserved. 38 Programming extensions,
users, trunks & call routing
Slide 39
2011 Avaya Inc. All rights reserved. 39 Extensions Physical
extensions are created automatically, and cannot be added or
deleted IP extensions can be added manually or automatically
Slide 40
2011 Avaya Inc. All rights reserved. 40 Extensions (continued)
2 to 9 digits, max 7 digits for IP extensions BASE EXTENSION =
directory number of default associated user after restart, IPO will
try to login the previously logged in user (unless user has force
login set). Module / Port number indicate location of physical port
(0 / 0 for VoIP extensions). BP= base unit, analog. BD = base unit,
digital
Slide 41
2011 Avaya Inc. All rights reserved. 41 Digital Extensions
Physical extensions are Plug-and-Play Automatically detects
Extension and add Users for each Extension Extension Plug-and-Play
Appear BD1: Base, Digital, Module 1 BP1: Base, Analog Phone, Module
1 Physical port
Slide 42
2011 Avaya Inc. All rights reserved. 42 IP Extensions DHCP or
Static IP Need Own IP address Call Server IP address & port
HTTP server (firmware upgrades & settings file download)
Extension (stored on the set) IP phones need to register. With
auto-create extensions enabled, IP phones can register with any
free extension number that the user enters. Static addressing:
press * when prompted during startup Note: standard PROCPSWD on
96xx: 27238 View settings (16xx) : VIEW # Clear settings (also EXT
NUMBER, 16xx): CLEAR # On 96xx: access VIEW/CLEAR procedures
through: PROCPSWD #, so by default: 27238 #
Slide 43
2011 Avaya Inc. All rights reserved. 43 IP Extensions Set TFTP
& HTTP Server IP to upgrade IP phone firmware System System IPO
address for IP phone firmware upgrade Firmware is stored on SD Card
Required by Soft Video phone
Slide 44
2011 Avaya Inc. All rights reserved. 44 IP Extensions To add
User automatically when IP extension is setup To auto create User
for IP Extn. System LAN1 VoIP
Slide 45
2011 Avaya Inc. All rights reserved. 45 IP Extensions If DHCP
to be used only for Phones DHCP Pool System LAN1 DHCP Pools By
default DHCP Server is ON. Optionally, DHCP can lease IPs to Avaya
Phones only
Slide 46
2011 Avaya Inc. All rights reserved. 46 IP Extensions 1.Change
TFTP/HTTP Server IP as IPO 2.Select H323 Auto-Create User 3.Set
DHCP Option (Optional) 4.Reboot Phone 5.Specify Extension on the
phone To view 16xx phone Config: VIEW# To reset 16xx phone Config:
CLEAR# To view/reset 96xx phone Config: 27238 # To edit
configuration: Press * upon reboot Summary:
Slide 47
2011 Avaya Inc. All rights reserved. 47 Users Users can be used
for extensions, but also for RAS By default, a user is
automatically created for each extensions Users do not have to have
a physical extension (hot desking)
Slide 48
2011 Avaya Inc. All rights reserved. 48 Users - Profile User
productivity User User User Profile Allows to select type of user
whether Receptionist, Mobile Worker etc User productivity require
license
Slide 49
2011 Avaya Inc. All rights reserved. 49 Users appearance
buttons Call Appearance Buttons - used to alert the phone user of
calls to their extension or hunt group. Multiple call appearance
buttons allow the user to handle multiple calls simultaneously Call
Coverage Buttons - can alert the user when a selected colleague has
an unanswered call. Bridged Appearance Buttons - shows the user the
status of one of a colleague's call appearance buttons. They can
then answer and make calls on the colleague's behalf. Line
Appearance Buttons - show the user when a particular IP Office line
is in use. The button can also be used to answer and make calls on
that line.
Slide 50
2011 Avaya Inc. All rights reserved. 50 Users - Phone Button
Programming Double click to assign function User Select User Button
Programming Select Action as Coverage Appearance or Bridged
Appearance to check the difference Call will ring first on 201 and
then after an interval will ring on 202 Destination Extension
Slide 51
2011 Avaya Inc. All rights reserved. 51 Users Hot Desking Add
Hot-Desk password User Select User Telephony Supervisor Settings
Hot-Desking allows users to operate from any phone with their
original extension Login Code: *35* * # Logout Code: *36
Slide 52
2011 Avaya Inc. All rights reserved. 52 User Rights (templates)
Set & lock user settings in a template
Slide 53
2011 Avaya Inc. All rights reserved. 53 User Rights for button
prog. Add new User Group User Rights New Add new group to assign
specific feature or restrictions to set of users
Slide 54
2011 Avaya Inc. All rights reserved. 54 User Rights for button
prog. Add required button features User Rights User Rights Button
Programming Add required feature buttons Select Apply User Rights
Value from drop down to lock values Select Apply User Rights
Value
Slide 55
2011 Avaya Inc. All rights reserved. 55 User Rights for button
prog. User Rights User Rights Membership Members of this User
Rights Select users who are going to receive the button programming
Select user members
Slide 56
2011 Avaya Inc. All rights reserved. 56 User Applications
Slide 57
2011 Avaya Inc. All rights reserved. 57 Phone Manager Lite PC
Call Control (Phone Manager Lite) Dial In/Out Transfer Conference
BLF Indication Speed Dial Call Log Voicemail... NOTE: PM Pro/
Softphone are EndOfSale in March 2012
Slide 58
2011 Avaya Inc. All rights reserved. 58 Phone Manager 1.Select
Phone Manager Option: Lite 2.Install User Software.
(USER4_2_43.exe) 3.Reboot PC/Laptop 4.Login with User and Password
to start managing calls
Slide 59
2011 Avaya Inc. All rights reserved. 59 CTI Lite configuration
Install TAPI from User CD Configure TAPI driver: Control panel
-> Phone and Modem options -> Advanced Select Avaya IP Office
TAPI2 Service Provider Configure using IP Office IP address User
name of the IP Office user (NOT the extension number!) User
password, if configured on the User / User tab Reboot PC or restart
Windows Telephony Services after making changes
Slide 60
2011 Avaya Inc. All rights reserved. 60 CTI Lite: click-to-dial
from Outlook Contacts Select Auto-Dialer from contact From Dialling
Options: Select IP Office extension Click Start Call Autodialer
button IP Office extension
Slide 61
2011 Avaya Inc. All rights reserved. 61 Softconsole Requires
Receptionist license Easy call transfer using drag & drop User
User User Profile
Slide 62
2011 Avaya Inc. All rights reserved. 62 Softconsole User name/
extension to be controlled Start Programs IP Office
SoftConsole
Slide 63
2011 Avaya Inc. All rights reserved. 63 Video Softphone
Requires Teleworker or Power User license Uses existing users
extension, no need to create additional VoIP extension User User
User Profile Required by Soft Video phone System System Enable
Softphone HTTP Provisioning
Slide 64
2011 Avaya Inc. All rights reserved. 64 Video Softphone Start
Programs IP Office IP Office Softphone IP Office User name &
password
Slide 65
2011 Avaya Inc. All rights reserved. 65 Example 3rd party SIP
Softphone: X-Lite Requires 3rd-part IP Endpoint license Need to
create User + VoIP extension SIP account details: User name = IP
Office Extension Number Password = Login code (User -> Telephony
-> Supervisor Settings) Authorization user name = IP Office user
name Domain = IP Office IP address Configuration details for tested
devices can be found in the SIP Extensions manual
Slide 66
2011 Avaya Inc. All rights reserved. 66 One-X Portal Requires
Windows/Linux Server as the server, a browser as the client
Requires Office Worker, Teleworker or Power User license
Telecommuter mode not available with Office Worker User User User
Profile
Slide 67
2011 Avaya Inc. All rights reserved. 67 Hunt Groups
Slide 68
2011 Avaya Inc. All rights reserved. 68 Hunt Groups A hunt
group is a collection of users accessible through a single
directory number Call Presentation: Call ringing fashion
Availability: Additional user assignment Queuing: Keep calls in
queue if users are busy Announcements: MoH adjustment Overflow:
Redirect calls to another Hunt Group Voicemail: Redirect calls to
Voicemails
Slide 69
2011 Avaya Inc. All rights reserved. 69 Hunt Groups - Add
Collective to ring simultaneously HuntGroup HuntGroup Hunt Group
Specify hunt group name Assign unique extension number to the hunt
group Change ring mode as appropriate Name the Hunt Group Assign
unique Extension Create a new hunt group
Slide 70
2011 Avaya Inc. All rights reserved. 70 Hunt Groups - Members
Edit Hunt Group members Edit Hunt Group members Select Users and
click Append HuntGroup HuntGroup Hunt Group Edit
Slide 71
2011 Avaya Inc. All rights reserved. 71 Hunt Group - Overflow
Beyond Overflow Time call will be presented to Overflow group users
Upon exceeding Voicemail Answer Time, call will redirected to
voicemail HuntGroup HuntGroup Hunt Group Overflow Group List Add
Overflow Add available overflow group Set overflow delay
Slide 72
2011 Avaya Inc. All rights reserved. 72 Trunks
Slide 73
2011 Avaya Inc. All rights reserved. 73 Lines (trunks) Analog
ISDN BRI / PRI IP (SIP & H.323) IP DECT Routing on trunk
channels is done according to their: Incoming Group ID Outgoing
Group ID
Slide 74
2011 Avaya Inc. All rights reserved. 74 Analog Lines Analog
line showed as overhead cable icon Group Id suggested to keep
separate for different set of trunks. Exa: 0 for PSTN and 1 for PRI
Prefix automatically placed in front of incoming calls for direct
callback. Id to which Line belongs. Lines Analog Line Line Settings
Line group to dial out Prefix to incoming number for callback
Slide 75
2011 Avaya Inc. All rights reserved. 75 Analog Lines Trunk Type
set as Loop Start ICLID for lines with CLID. Otherwise set as Loop
Start. If not connected; then set as Out of Service Disconnect
Clear delay to receive clear signal from telco For lines with CLID
Lines Analog Line Analog Options For external call transfer Signal
delay from Telco to clear the call To fix echo problems Enable
modem for remote management
Slide 76
2011 Avaya Inc. All rights reserved. 76 Analog Lines Busy Tone
Detection parameters depends upon Locale set To avoid line
disconnect issue, Single freq, On/Off width must match with line
parameters System Telephony Tone & Music Busy Tone Detection
Single Frequency On cadence as per line spec Off cadence as per
line spec Line frequency
Slide 77
2011 Avaya Inc. All rights reserved. 77 Analog Lines Important:
Locale sets telephony plus external line parameters. System System
Locale Customize Tone Plan 2 for UK Enable Busy Tone Detection
Slide 78
2011 Avaya Inc. All rights reserved. 78 PRI Lines Lines Line
PRI Line PRI line showed as Cat5 cable in blue color Id to which
Line belongs Line group to dial out Prefix to incoming number for
callback Group Id suggested to keep separate for different set of
trunks. Exa: 0 for PSTN and 1 for PRI Defined prefix automatically
placed in front of incoming calls for direct callback.
Slide 79
2011 Avaya Inc. All rights reserved. 79 PRI Lines Lines Line
PRI Line PRI line showed as Cat5 cable in blue color Adjust
channels in case Fraction PRI Adjust number of PRI channels; if
client has 10-channel fraction PRI IPO require license above
8-channels on a PRI card
Slide 80
2011 Avaya Inc. All rights reserved. 80 SIP Trunking Technical
View SIP Provider SIP Provider SIP Provider B2BUA UA Call Control
DCP Analog IP Office Managed View IP Office acts a SIP gateway i.e.
no need for a SIP phone to make a SIP call with IP Office Incoming
calls are routed based on IP Office incoming call routes Calls can
be matched against Incoming (from) and Called (to) addresses SIP
Trunks are licensed in increments of 1, 5, 10 and 20 Additional
sizes are available by combining licences UA (User Agent) is an
entity in SIP that generates and terminates sessions. B2BUA (Back
to Back User Agent) is an entity in SIP that generates and
terminates sessions. H323 SIP phone Digital phone Analog phone IP
phone DECT R4
Slide 81
2011 Avaya Inc. All rights reserved. 81 Why NATs break VoIP
(part of the story) NATNAT ITSP Public Internet IP Office
192.168.42.1192.168.42.2 217.41.84.186 217.41.84.180 SIP message
from 1921 to 217180 NAT replaces the source address 1921 with
217186 The SIP Message, at a higher layer, untouched by the NAT,
tells the ISP to set up the RTP to 192.168.42.1 RTCP & RTP from
1921 to 217180 NAT replaces the source address 1921 with 217186 SIP
Message RTP/RTCP The ITSP Is expecting RTP from 192.168.42.1 SIP
message from 1921 to 217180 The ITSP Is sends RTP to 192.168.42.1
which miss- routes in the internet
Slide 82
2011 Avaya Inc. All rights reserved. 82 LAN IP Office NAT
Firewall / Router STUN server PSTN Internet SIP Service Provider
SIP Request NAT information Retrieve NAT information SIP network
topology using STUN Connection to the ITSP over NAT using 3 rd
-party STUN servers in the network STUN (Simple Traversal of UDP
through NAT) allows to discover the NAT mechanism being used
Slide 83
2011 Avaya Inc. All rights reserved. 83 SIP trunks - templates
Templates are XML files stored in Manager \Templates subfolder To
activate Templates in Manager: File -> Preferences -> Visual
Prefernces -> Enable Template Options To enable Template
Creation, go to HKEY_CURRENT_USER\Software\Avaya\IP400\Manager and
add a new DWORD Value TemplateProvisioning if it does not already
exist and set its value to 1..
Slide 84
2011 Avaya Inc. All rights reserved. 84 SIP trunks Lines SIP
Line SIP Line SIP line showed as Cat5 cable in red color SIP server
domain name or IP address Note: license is required for SIP
trunks.
Slide 85
2011 Avaya Inc. All rights reserved. 85 SIP trunks Lines SIP
Line Transport STUN activation (none = not active)
Slide 86
2011 Avaya Inc. All rights reserved. 86 SIP trunks Lines SIP
Line SIP URI this form links SIP URIs to Incoming / Outgoing Group
IDs, so incoming calls to this URI can be routed to a certain
destination, or outgoing calls can be placed using a certain
URI.
Slide 87
2011 Avaya Inc. All rights reserved. 87 SIP trunks Lines SIP
Line SIP Credentials On this form the SIP account credentials are
entered Max. 30 registration accounts per SIP line allowed.
Provider requires registration?
Slide 88
2011 Avaya Inc. All rights reserved. 88 SIP trunks: STUN
configuration System LAN1 Network Topology if STUN is used, the
STUN server IP address needs to be entered here. Run STUN will do a
STUN request and will display the results in Manager.
Slide 89
2011 Avaya Inc. All rights reserved. 89 SIP trunks: IP routing
IP Route IP routing needs to be defined to route the outbound SIP
traffic through the appropriate gateway. The static route as shown
here (with 0.0.0.0 for address & mask) is used to define the
default gateway.
Slide 90
2011 Avaya Inc. All rights reserved. 90 Incoming Call
Routing
Slide 91
2011 Avaya Inc. All rights reserved. 91 Incoming Call Routing
by trunk type
Slide 92
2011 Avaya Inc. All rights reserved. 92 Incoming Call Route -
Form (1) Incoming Call Route 0 Standard Incoming call trunk Line
Group Callers ICLID Matches the digits provided by telco Select
Music source Default route 0
Slide 93
2011 Avaya Inc. All rights reserved. 93 Incoming Call Route -
Form (2) Incoming Call Route 0 Destinations Enter manually or
select option to redirect calls Routing schedule
Slide 94
2011 Avaya Inc. All rights reserved. 94 Incoming Call Route DID
setup Incoming Call Route Incoming Call Route Standard DID number
with x wild cards. Exa: 404xxxx for DID range 4048100-to-4048199
Wild card x is used to represent single digit New entry
Slide 95
2011 Avaya Inc. All rights reserved. 95 Incoming Call Route DID
setup Incoming Call Route Incoming Call Route Destinations Enter #
to match all wild cards in incoming numbers # to match all wild
cards in incoming DID numbers and route to respective
extension
Slide 96
2011 Avaya Inc. All rights reserved. 96 Incoming Call Route DID
Setup Tools MSN Configuration Enter first DID number Used to
populate Incoming Call Route with range of DID numbers Applicable
on PRI & BRI trunks MSN Configuration Digits presented by SP
Number of DIDs Extension Mapping PRI/BRI line Id
Slide 97
2011 Avaya Inc. All rights reserved. 97 Short Codes
Slide 98
2011 Avaya Inc. All rights reserved. 98 Short Codes USED FOR:
Speed Dials Feature activation/deactivation Call Routing and
Restriction SHORT CODE LEVELS: User User Restriction (group of
users) System ARS Line Used to match the number dialed with an
action.
Slide 99
2011 Avaya Inc. All rights reserved. 99 Short Codes Outgoing
Call flow used internal extension? User Short Code ? User Rights
Short Code ? System Short Code ? dial number on specified trunk Y N
Y Y Y N N ARS Short Code? Dialfeature Dial feature routes to ARS
form Dial feature routes to trunk directly Extension number will be
dialled Y
Slide 100
2011 Avaya Inc. All rights reserved. 100 Short Codes Short Code
Short Code Short Code Default entry allows to dial out any
unmatched short codes through hunt group Main In case or Prefix,
delete and add a new entry to dial out through default ARS rule
50:Main Predefined short codes Default entry Line group id to dial
out numbers
Slide 101
2011 Avaya Inc. All rights reserved. 101 Short Codes with
prefix 9 Short Code Short Code Short Code Entry allows 9 as a
prefix followed by numbers to dial out through default ARS rule
Default entry Line group id to dial out numbers Create new entry
Number output of shortcode
Slide 102
2011 Avaya Inc. All rights reserved. 102 Short Codes trunk
access (through ARS) Default entry (no trunk access code) 0 for
trunk access 0 as prefix Pass numbers followed by 0
Slide 103
2011 Avaya Inc. All rights reserved. 103 Short Codes call
restriction Block all international calls Numbers starting with 00
Return busy tone Calls can be restricted using password. Require
Force account code checked and passcode via Account Code menu.
Restrict calls with password
Slide 104
2011 Avaya Inc. All rights reserved. 104 Short Codes feature
access Speed Dial Do Not Disturb
Slide 105
2011 Avaya Inc. All rights reserved. 105 Short Codes feature
access Call Pickup Any Forward Number
Slide 106
2011 Avaya Inc. All rights reserved. 106 Short Codes - hot
desking feature Use own profile from any phone Example: extension
201, login code 1234: Log In: *35*201*1234# Log Off: *36
Slide 107
2011 Avaya Inc. All rights reserved. 107 Short Codes dial
paging To Page on Extensions or Hunt Groups Add new short code.
Exa: *55*N# / Dial Paging / N Example: To page on hunt group 200
Dial: *55*200#
Slide 108
2011 Avaya Inc. All rights reserved. 108 Automated Route
Selection (default entry) Dial out through line id 0 ARS Main ARS
ARS executes results received from short code. Default entry allows
to dial out unmatched numbers through lines with group id 0.
Unknown digitsPass digits as it is Offer secondary dial tone after
prefix
Slide 109
2011 Avaya Inc. All rights reserved. 109 ARS entry for SIP
calls N; is used to wait for complete dialled number before sending
out on the trunk This format is required to route the dialled
number correctly to the provider SIP calls require special
formatting in the ShortCode entry.
Slide 110
2011 Avaya Inc. All rights reserved. 110 Short Codes Processing
Dial Delay Time = 1000 ms Dial Delay Count = 4 Short Code 1 = 01
Short Code 2 = 0123 Delay between digits Count to start short code
execution System Telephony Telephony
Slide 111
2011 Avaya Inc. All rights reserved. 111 Music on Hold
Slide 112
2011 Avaya Inc. All rights reserved. 112 Music On Hold Up to 4
sources (max. 1 external) possible PCM, 8kHz 16-bit, mono, maximum
length 90 seconds Initial download from TFTP server Automatically
stored on SD card System Telephony Tones & Music WAV: Incoming
Call Route 0 Standard Select Music source for incoming calls MoH
file name
Slide 113
2011 Avaya Inc. All rights reserved. 113 Documentation
Slide 114
2011 Avaya Inc. All rights reserved. 114 Knowledgebase
marketingtools.avaya.com/knowledgebase Manuals, TechTips &
Bulletins, Tools, search engine Online & offline version
Slide 115
2011 Avaya Inc. All rights reserved. 115 Product Description
Description of HW, SW and features
Slide 116
2011 Avaya Inc. All rights reserved. 116 Manager Manual IPO
Programming
Slide 117
2011 Avaya Inc. All rights reserved. 117 IP Office Installation
Manual Installation procedure Technical description of HW and
licenses
Slide 118
2011 Avaya Inc. All rights reserved. 118 Voicemail Pro
Installation Manual Voicemail Pro configuration description
Slide 119
2011 Avaya Inc. All rights reserved. 119 Tech Tips and Tech
Bulletins Tech Tips for solving field issues Tech Bulletins on new
releases
Slide 120
2011 Avaya Inc. All rights reserved. 120 IP Office Caveats
Searchable bug database
Slide 121
2011 Avaya Inc. All rights reserved. 121 IP Office Matrix
Consolidated technical information Available for download from BP
Portal / SMB Sales / IP Office Sales Tools
Slide 122
2011 Avaya Inc. All rights reserved. 122 Tools
Slide 123
2011 Avaya Inc. All rights reserved. 123 System Status
Application (SSA) Diagnostic tool to check the status of IPO system
including real-time state and problems occurred on Calls,
Extensions, Trunks, System Resources Login Id: Administrator
Password: Administrator
Slide 124
2011 Avaya Inc. All rights reserved. 124 Monitor Diagnostic
tool to troubleshoot trunk related issues. Used to capture traces
and then sent to Avaya Backbone for analysis
Slide 125
2011 Avaya Inc. All rights reserved. 125 Call Detail Recording
(CDR)
Slide 126
2011 Avaya Inc. All rights reserved. 126 SMDR Station Message
Detail Recording Sample IP Office SMDR Information Output System
SMDR Output SMDR Only Server to pull CDR records Buffer in case of
failure
Slide 127
2011 Avaya Inc. All rights reserved. 127 SMDR Station Message
Detail Recording HyperTerminal IPO address Same port as SMDR in IPO
HyperTerminal can be used as a CDR server to pull records and
display real-time
Slide 128
2011 Avaya Inc. All rights reserved. 128 IP Networking (H323
& SCN)
Slide 129
2011 Avaya Inc. All rights reserved. 129 IP Networking Small
Community Networking High integration between sites Proprietary
H.323 and Q.SIG Basic functionality Open standards
Slide 130
2011 Avaya Inc. All rights reserved. 130 IP Networking H323
Trunks Sys B Sys A Hunt group 1 Huntgroup 2 PSTN AB H323 Trunk 130
VoIP over H.323 / QSIG over E1T1 / Standards Based TDM Desk-to-Desk
dialing Calling / Connected Party Number Calling / Connected Name
Presentation Call Hold Call Transfer 192.168.42.1192.168.42.2 2xx
6+2xx
Slide 131
2011 Avaya Inc. All rights reserved. 131 IP Networking H323
Trunks on Sys-A Lines Create a New Record VoIP Line Id to which
Line belongs Line group to dial out System-A: Group Id = 2 to call
in/out Prefix = 6 to reach Sys-B Prefix to add in ICLID H323 Line
as Cat5 cable in red color Create new entry
Slide 132
2011 Avaya Inc. All rights reserved. 132 IP Networking H323
Trunks on Sys-A Lines Create a New Record VoIP Settings Remote IPO
ip System-A: parameters of Sys B G/W IP = 192.168.42.2 as remote
IPO Supplementary Services = H450 H450 as H323 Trunk
Slide 133
2011 Avaya Inc. All rights reserved. 133 IP Networking H323
Trunks on Sys-A Short Code Create a New Record Short Code System-A:
parameters of Sys B Code = 6N Feature = Dial Telephone Number = N
Line Group ID = 2 as H323 trunk id Add short code to reach Sys B
via prefix 6 6 as prefix H323 line id to dial out Create new entry
Dial number as it is
Slide 134
2011 Avaya Inc. All rights reserved. 134 IP Networking H323
Trunks on Sys-B Lines Create a New Record VoIP Line Id to which
Line belongs Line group to dial out System-B: Group Id = 2 to call
in/out Prefix = 6 to reach Sys-B Prefix to add in ICLID H323 Line
as Cat5 cable in red color Create new entry
Slide 135
2011 Avaya Inc. All rights reserved. 135 IP Networking H323
Trunks on Sys-B Lines Create a New Record VoIP Settings Remote IPO
ip H450 as H323 Trunk System-B: parameters of Sys A G/W IP =
192.168.42.1 as remote IPO Supplementary Services = H450
Slide 136
2011 Avaya Inc. All rights reserved. 136 IP Networking H323
Trunks on Sys-B Short Code Create a New Record Short Code System-B:
parameters of Sys A Code = 6N Feature = Dial Telephone Number = N
Line Group ID = 2 as H323 trunk id Add short code to reach Sys A
via prefix 6 6 as prefix H323 line id to dial out Create new entry
Dial number as it is
Slide 137
2011 Avaya Inc. All rights reserved. 137 IP Networking H323
Trunks Sys B Sys A Hunt group 1 Hunt group 2 PSTN AB H323 Trunk 137
Test Connectivity: From Sys-A dial 6+201 to reach 201 on Sys-B From
Sys-B dial 6+201 to reach 201 on Sys-A Uniform dialing plan is
possible through prefix in case of H323 trunk
192.168.42.1192.168.42.2 201 6+2xx 202 201202
Slide 138
2011 Avaya Inc. All rights reserved. 138 IP Networking - SCN
Desk-to-desk dialing Absent Text Message Anti-Tromboning Busy Lamp
Field Call Hold Call Transfer Call Forward Hot desking across
network Call Paging Call Pick-up Call Back when Free Camp-on
Conference Centralized Voice Mail (using VoiceMail Pro) Dynamic
Internal Users Directory Distributed Groups across network Voice
Networking between IP Office sites over IP links (using Linked
numbering plan) Up to 1000 users across 32 IP Office sites SCN
requires Multisite option on IP500 IP
Slide 139
2011 Avaya Inc. All rights reserved. 139 IP Networking
Extension Renumber Tools Extension Renumber Allows to renumber
extensions in a certain range SCN support unique dialing plan
Extension Renumber Number range To change
Slide 140
2011 Avaya Inc. All rights reserved. 140 IP Networking SCN on
Sys-A Lines Create a New Record VoIP Settings Remote IPO ip
System-A: parameters of Sys B G/W IP = 192.168.42.2 as remote IPO
Supplementary Services = IP Office SCN IPO Office SCN
Slide 141
2011 Avaya Inc. All rights reserved. 141 IP Networking SCN on
Sys-B Lines Create a New Record VoIP Settings Remote IPO ip
System-B: parameters of Sys A G/W IP = 192.168.42.1 as remote IPO
Supplementary Services = IP Office SCN IPO Office SCN
Slide 142
2011 Avaya Inc. All rights reserved. 142 IP Networking SCN
Fallback Lines Create a New Record VoIP Settings Remote IPO ip IPO
Office SCN Fallback Backup service SCN Fallback allows to fail over
Ip phones, hunt groups, voicemails (Pref. Edition) services
3-minutes delay in fallback
Slide 143
2011 Avaya Inc. All rights reserved. 143 Embedded
Voicemail
Slide 144
2011 Avaya Inc. All rights reserved. 144 Embedded Voicemail -
Visual Voice Select voicemail type as Embedded Voicemail Message
Button to Visual Voice or User Button (Emulation -> Visual
Voice) Max. 6 voicemail channels and up to 15 hours of Voicemails
are stored on the SD Card System Voicemail Voicemail Type Control
voicemails through phone display Embedded Voicemail
Slide 145
2011 Avaya Inc. All rights reserved. 145 Embedded Voicemail
User setting User User Voicemail Voicemail password Voicemail to
email id Personal Auto Attendant: press *0, *2 or *3 to transfer
SMTP Integration to send Voicemail as Email Personal Auto Attendant
Default is ON
Slide 146
2011 Avaya Inc. All rights reserved. 146 Embedded Voicemail
Access 1.Press *17 from phone to access voicemail menu 2.Login
using password 3.Record greeting 4.Retrieve voicemails Voicemails
are deleted once user checks them To retain the voicemail Save
option must be selected Tip: To prompt for Mailbox ID and Password,
modify in *17 short code Telephone Number as ?
Slide 147
2011 Avaya Inc. All rights reserved. 147 Announcements
Announcement played on calls waiting to be answered & before
sending to voicemail User User Announcement Enable Announcement
Record with *91N; and *92N; ShortCodes Exa: *91201# for 1 st
annoucement on extn 201 Exa: *92201# for 2nd annoucement on extn
201
Slide 148
2011 Avaya Inc. All rights reserved. 148 Embedded Voicemail
Auto Attendant
Slide 149
2011 Avaya Inc. All rights reserved. 149 Auto Attendant add
Time Profile Time Profile Create New Time Profile 1. Specify name
Add a new time profile to play Auto Attendant during specified
period 3. Select the period 2. Add recurring period
Slide 150
2011 Avaya Inc. All rights reserved. 150 Auto Attendant Auto
Attendant Auto Attendant Auto Attendant Name to AA Up to 40 Auto
Attendant entries New feature Direct Dial-by-Number Short code to
record greetings Schedule to play AA Direct Dial-by-Number
Slide 151
2011 Avaya Inc. All rights reserved. 151 Auto Attendant Auto
Attendant Auto Attendant Actions Add actions to keys Add actions to
keys System detects Fax tones to route fax calls Transfer call to
another AA Available actions
Slide 152
2011 Avaya Inc. All rights reserved. 152 Auto Attendant Short
Codes Short Code Short Code Internally to test: create Shortcode
with Feature: Auto Attendant and Telephone Number:AA: AA: Auto
Attendant
Slide 153
2011 Avaya Inc. All rights reserved. 153 Auto Attendant
Incoming Call Route 0 Destinations Direct calls to auto attendant
using Incoming call route Destination: AA: AA: to direct incoming
calls to AA
Slide 154
2011 Avaya Inc. All rights reserved. 154 LVM Greeting Utility
Used for AutoAttendant Greetings only Convert WAV
(PCM/Uncompressed,8000 KHz, 16bit, Mono) to special embedded VM
format Transfer.c11 file in to \dynamic \ lvmail \AAG folder on
SDCard Files Advanced LVM Greeting Utility Case sensitive name Auto
Attendant Auto Attendant Auto Attendant .wav file to be converted
Select greeting
Slide 155
2011 Avaya Inc. All rights reserved. 155 Voicemail Pro
Slide 156
2011 Avaya Inc. All rights reserved. 156 VM Pro Installation
Use VM Pro CD Select required languages from Wizard Web Voicemail
(UMS) option only appears if IIS installed Allow VM Pro service to
interact with desktop can give helpful troubleshooting info for lab
purposes TTS on separate CDs
Slide 157
2011 Avaya Inc. All rights reserved. 157 Voicemail Type
Voicemail Lite/Pro System Voicemail Voicemail Type VM Pro Server IP
Change Voicemail Type as Voicemail Lite/Pro Specify Preferred
Editition (VMPro) server IP as Voicemail IP Address
Slide 158
2011 Avaya Inc. All rights reserved. 158 Basic Auto Attendant
Needs ShortCode in Manager: Telephone Number = CallFlow name,
Feature = Voicemail node Or Incoming Route Destination:
VM:CallFlowName ??? for 3-digit number $ for any number
Slide 159
2011 Avaya Inc. All rights reserved. 159 Basic Auto Attendant
Login to VMPro Server to create call flow Start Programs IP Office
Voicemail Pro Client Log In VM Pro Login VM Pro Server IP
Slide 160
2011 Avaya Inc. All rights reserved. 160 Basic Auto Attendant
Start Programs IP Office Voicemail Pro Client Open VM Pro Client
and add Call Flow module 1. Add call flow module 2. Call flow name.
Exa: AA
Slide 161
2011 Avaya Inc. All rights reserved. 161 Basic Auto Attendant
Start Programs IP Office Voicemail Pro Client Add Menu action with
Touch Tones 3. Select call flow 4. Select Menu from Basic Actions
5. Double click and select Touch Tones 6. Select 1,2,3
Slide 162
2011 Avaya Inc. All rights reserved. 162 Basic Auto Attendant
Start Programs IP Office Voicemail Pro Client Add Transfer action
for each menu touch tone 7. Add Transfer action two times Transfer
action for 1,2 touch tone menu
Slide 163
2011 Avaya Inc. All rights reserved. 163 Basic Auto Attendant
Start Programs IP Office Voicemail Pro Client Add name and
destination for each Transfer action 8. Double click 9. Name each
action 10. Specify destination
Slide 164
2011 Avaya Inc. All rights reserved. 164 Basic Auto Attendant
Start Programs IP Office Voicemail Pro Client Add a new Menu action
with ??? Toch Tone for Dial-by-Number Add Transfer action with $KEY
as destination for Dial-by-Number 12. ??? as wildcard 14. $KEY as
Destination 13. Add Transfer action and double click 11. Add a new
Menu and double click
Slide 165
2011 Avaya Inc. All rights reserved. 165 Basic Auto Attendant
Start Programs IP Office Voicemail Pro Client 15. Select Connector
icon 16. Connect all menu actions with respective transfer actions
17. Save & Make Live Join all actions using Connector Save
changes and make call flow live
Slide 166
2011 Avaya Inc. All rights reserved. 166 How to test Auto
Attendant - Internal Short Codes Short Code Short Code Internally
to test: create Shortcode with Feature: Voicemail Collect and
Telephone Number: Call flow name. Exa: AA Voicemail Collect
Slide 167
2011 Avaya Inc. All rights reserved. 167 How to test Auto
Attendant - External Incoming Call Route 0 Destinations Direct
calls to auto attendant using Incoming call route Destination: VM:
VM: to direct incoming calls to AA
Slide 168
2011 Avaya Inc. All rights reserved. 168 Database access &
TTS
Slide 169
2011 Avaya Inc. All rights reserved. 169 UMS setup URL for web
access: /voicemail
Slide 170
2011 Avaya Inc. All rights reserved. 170 Demo Tools
Slide 171
2011 Avaya Inc. All rights reserved. 171 Demo Tools on Sales
Portal
Slide 172
2011 Avaya Inc. All rights reserved. 172 Power Demo Kit IP500v2
+ Combo Card ATM + Combo Card BRI 1416 + DBM32, 9508 + BM12, 9621G
All licenses + + + + 700504404 IPO IP500V2 R8+ DEMO KIT INTL
$1,995.00
https://avaya.my.salesforce.com/sfc/servlet.shepherd/version/download/06830000002iGKNAA2
Slide 173
2011 Avaya Inc. All rights reserved. 173 Server Edition Demo
Kit option Place a regular order for the pre-staged Server Edition
server, 2 options: 270395 DL120G7 SRVR IPO R8.1+ ME EXP $3.500,00
270393 DL360G7 SRVR IPO R8.1+ ME PRIMARY $8.100,00 The shipment
will have the System ID of the server printed on a label on the
box. Request the required demo licenses for the Server Edition
System ID using Appendix B of the standard 8.1 Power Demo Kit
document.
https://avaya.my.salesforce.com/sfc/servlet.shepherd/version/download/06830000002iGKNAA2
A maximum of 4 Server Edition licenses can be requested
Slide 174
2011 Avaya Inc. All rights reserved. 174 Demo Tool: Demo
Anywhere Server running on Linux Preconfigured image for VMWare
player Allows demonstration of UC features on a laptop: VM Pro
One-X Portal Softphone Flare Communicator One-X Mobile Receptionist
IP phones / SIP trunks Fully configurable
https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j30000000LEBuAAO
Slide 175
2011 Avaya Inc. All rights reserved. 175 Demo Anywhere Solution
Setup Wi Fi Access Point ERS 3500 POE switch Carol (Customer) Alice
(Sales VP, Gillians) Bob (Sales, Gillians) Ext 101 Ext 103 Ext 102
Laptop Running IP Office Anywhere One-X Portal Outlook plugin Demo
environment is a non-networked environment
Slide 176
2011 Avaya Inc. All rights reserved. 176 EZ Demo
Slide 177
2011 Avaya Inc. All rights reserved. 177 Training
Slide 178
2011 Avaya Inc. All rights reserved. 178 Avaya University
Training Training available from Avaya University:
www.avaya-learning.comwww.avaya-learning.com Avaya Connect
Competency Model has 3 SME credentials: Avaya Professional Sales
Specialists (APSS) Avaya Certified Implementation Specialist (ACIS)
Avaya Certified Solutions Specialist (ACSS)
Slide 179
2011 Avaya Inc. All rights reserved. 179 APSS Avaya
Professional Sales Specialist
Slide 180
2011 Avaya Inc. All rights reserved. 180 Transition Skills to
IP Office 8.1 IP Office Avayalive Engage Technical Center Avaya
Inc. Proprietary. Use pursuant to the terms of your signed
agreement or Avaya policy. Course NumberCourse
NameDurationAvailabilityDescription 1S00010EIP Office Technical
Center 18 hrs Now Allows students to find content on IP Office ACIS
& ACSS certification - Access to 9 hrs of free pre-requisite
knowledge on IP Office basics of implementation, maintenance and
troubleshooting is provided with ACIS or ACSS registration - Find
additional self paced content: - IP Office Technical Delta Release
7.0 - IP Office Technical Delta Release 8.0 - IP Office Technical
Delta Release 8.1 - IP Office Essential Edition / Partner Version -
IP Office Video Installation - IP Office CCR and other optional
topics IP Office Technical Center Delta Course Collection 1S00010E:
Contains 7.0, 8.0 and 8.1 deltas with a 6 or 12 month subscriptions
to AvayaLive Engage; $459 US List; targeted at PA Implement
transition 3 month Free subscription to AvayaLive Engage with
ACIS/ACSS registration 8.0 Delta Bundle 4S00003G: Includes the 8.0
delta and all refreshed ACIS and ACSS courseware on DVD for self
paced learning; $433 US List 8.1 Slipsheets with additional content
now in Learner Kits, ACIS/ACSS courseware 8.1 Delta WBT 4S00006:
Refresh your knowledge on the new release; $125 US List
Slide 181
2011 Avaya Inc. All rights reserved. 181 IP Office Server
Edition Technical Training 4-hour web-based course: 4S00006W IP
Office Release 8.1, Mid-Market and Linux - Technical Overview
Slide 182
2011 Avaya Inc. All rights reserved. 182 Virtual and instructor
led Boot Camps IP Office Technical Center Self-paced DVDs ACIS
Avaya Certified Implementation Specialist
Slide 183
2011 Avaya Inc. All rights reserved. 183 ACIS Test Pearson Vue
www.pearsonvue.com/avaya Tests are taken at a Pearson Vue testing
Center you must complete this step to achieve the ACIS
Certification