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Avery Library User Needs AssessmentFall 2010
Columbia University Libraries Assessment ForumJuly 7, 2011
Christine Sala, Architecture Bibliographer
Motivation
• Decision support
– Prioritization of incremental improvements
– Directions for new technology build-outs
– Evaluation of research support services
• Emphasis on Avery specific user needs
– Comparative to Avery LibQUAL results
– Comparative to JFCAL input
– Comparative to AHAR grad committee input
– Comparative to Avery staff input
DEMOGRAPHICS
3.9%
10.2%
27.4%
29.2%
11.2%
1.7%
16.4%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%
Undergraduate Student - first or second year
Undergraduate Student - third+ year
Graduate Student - first year
Graduate Student - second+ year
PhD Candidate
Post-bacc Program
Other (please specify)
Please describe your status at Columbia University:
2.0%
19.3%
3.8%
25.6%
1.6%
5.4%
5.2%
3.8%
7.4%
0.0%
2.5%
1.3%
1.3%
2.9%
17.8%
Archaeology
Art History
GSAPP - Advanced Architectural Design
GSAPP - Architecture
GSAPP - Critical, Curatorial, Conceptual
GSAPP - Historic Preservation
GSAPP - Real Estate Development
GSAPP - Urban Design
GSAPP - Urban Planning
SOA - Arts Global Program
SOA - Film
SOA - Theatre Arts
SOA - Visual Arts
SOA - Writing
Other (please specify)
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%
Please select the program in which you are enrolled:
18% other
7% SOA
75% GSAPP or AHAR
LIBRARY USE
0% 20% 40% 60% 80% 100%
Area Studies…Avery Architectural & Fine Arts Library…
Barnard College Library…The Burke Library at UTS…
Business & Economics Library…Butler Library…
Butler Media Center…Columbia University Archives…
Digital Humanities Center (formerly ETS) in …Digital Social Science Center in Lehman Library…
East Asian Library…Engineering Library…
Geology Library…Geoscience Library at Lahmont Doherty…
Health Science Library…Jewish Theological Seminary Library…
Journalism Library…Law Library…
Lehman Library…Mathematics & Science Library…
Music & Arts LibraryRare Book & Manuscript Library
Social Work LibraryTeachers College Library
Favorite library to study in
Libries you visit most often
Which libraries do you visit most often? Which library is your favorite to study in?
28.6%
45.6%
18.9%
3.8%
0.7%
2.4%
Daily
Weekly
Monthly
Semesterly
Annually
Never
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%
During the academic year, about how often do you typically visit Avery Library?
38.2%
62.3%
63.0%
45.6%
13.0%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0%
Morning (8am - 1pm)
Afternoon (1pm - 5pm)
Evening (5pm - 9pm)
Late Night (9pm - 1am)
Overnight (1am - 8am)
What time(s) of day do you usually study(at the library or somewhere else)?
Please choose all that apply
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%
Read
Write papers
Check out reserve materials
Get research assistance
Get computing assistance
Socialize
Study individually
Study with a group
Use the print book collection
Use the print journal collection
Use a computer for research
Use a computer for personal reasons
Use a scanner
Use a printer
Use the Drawings & Archives Collection
Use the Avery Classics (rare books) Collection
Other (please specify)
When you visit Avery Library, what do you typically do there? (Please choose all that apply.)
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%
0%0%
10%10%
20%20%
30%30%
40%40%
50%50%
60%60%
70%70%
80%80%
90%90%
100%100%
Group Study
Individual Study
What percentage of your time is spent studying individually?With a group?
A large table in a quiet study area, 47.6%
A large table in a group study area, 10.5%
A carrel, 25.4%
An armchair, 11.0%
A couch, 5.6%
Please choose your preferred environment for studying at the library
TECHNOLOGY
0
50
100
150
200
250
300M
ac L
apto
p
Win
do
ws
Lap
top
Lin
ux
Lap
top
Tab
let
PC
(e.
g., D
ell L
atit
ud
e, H
P T
ou
chSm
art)
Net
bo
ok
(e.g
., D
ell I
nsp
iro
n, A
cer
Insp
ire
On
e, H
P
Min
i No
te)
Kin
dle
iPad
An
dro
id G
oo
gle
Ph
on
e
iPh
on
e
Bla
ckb
erry
Oth
er s
mar
t p
ho
ne
(e.g
., P
alm
Pilo
t)
Cel
l ph
on
e (s
tan
dar
d, "
no
n-s
mar
t")
iPo
d T
ou
ch
Oth
er M
P3
Pla
yer(
e.g.
, iP
od
Sh
uff
le, i
Po
d N
ano
, Zu
ne)
Tell us about your mobile devices.
I use it for my research and/or coursework
I use it every day
I own one
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%
Scanning text
Scanning images
Scanning slides
Digital image editing software e.g. Adobe Photoshop
Illustration software e.g. MS Visio or Adobe Illustrator
Desktop publishing e.g. Quark or Adobe InDesign
Quantitative data analysis e.g. using SPSS
Qualitative data analysis or text analysis e.g. NVIVO or …
Digital photography e.g. digital cameras, lighting, …
Digital video recording & editing e.g. iMovie or FinalCut …
Transcription software e.g. Dragon
Digital audio recording & editing e.g. Garage Band or …
Media playback e.g. watching films
Web designe.g. Dreamweaver
Bibliographic software e.g. EndNote or RefWorks
Research notes management software e.g. Scholars …
GIS or Mapping software e.g. Google Earth or ArcView
Collaborative online tools e.g. Google Docs
Music notation software e.g. Sibelius or Finale
Online communication tools e.g. blogs, wikis
Online multimedia resources e.g. YouTube, Vimeo, …
3D Modeling e.g. Rhino, Maya, 3ds Max, Sketchup
AutoCad
Other (please specify)
Would like to learn more about Used
Which technologies have you used to support your research and/or coursework?Which would you like to learn more about? (Please choose all that apply.)
LIBRARY USE
86.1%
67.4%
38.8%
67.9%
74.3%
57.0%
41.4%
39.0%
32.6%
18.2%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%
Print books
Print journals
Print images
E-books
E-journals
Databases
Image databases
Avery Classics (rare book) Collection
Drawings & Archives Collection
Microfilm
Which types of library materials have you used for your coursework or research? (Please choose all that apply)
0 50 100 150 200 250 300
Reference desk services
One-on-one research consultations with a librarian
Library workshops
Library tours
Drawings & Archives Collection
Avery Classics (rare books) Collection
Digital Social Science Center at Lehman Library
Digital Humanities Center (formerly ETS) in Butler Library
Please rate your level of awareness of the following library services. (n = 388)
Never heard of them
Heard of them, never used them
Heard of them, used them
13.5%
19.9%
31.2%
34.8%
16.6%
26.1%
26.1%
21.3%
3.7%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Library tour
An overview of resources for Art History research
An overview of resources for Architecture research
Advanced Technology Workshop: e.g. Adobe Photoshop
Scanning workshop
EndNote workshop
Course-specific instruction session on library resources
None
Other (please specify)
Which type of library workshops would you like to attend at Avery Library? (Please choose all that apply.)
When you have a research question, who do you prefer to go to for help?
Librarian, 28.7%
Professor, 31.9%
TA, 8.0%
Friend, 5.6%
Classmate, 19.9%
CUIT staff, 0.5%
Library support staff, 5.1%Department IT staff,
0.3%
When you have a technology question, who do you prefer to go to for help?
Librarian, 5.7%
Professor, 1.4%
TA, 5.9%
Friend, 22.7%
Classmate, 30.9%
CUIT staff, 13.0%
Library support staff, 5.9%
Department IT staff, 14.4%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0%
In person
Instant Messaging (IM)
Phone
Text message
Other (please specify)
When you have a research question, how would you prefer to ask a librarian? (Please choose all that apply.)
57.7%
23.4%
16.5%
6.6%
10.4%
0.5%
4.3%
14.9%
1.9%
0% 10% 20% 30% 40% 50% 60% 70%
Email announcements from the library
Email announcement via my departmental email list
LCD screens in the library
Fliers
Library blog
I'd prefer not to receive announcements from Avery Library
Other (please specify)
How would you prefer to receive news about Avery Library? (Please choose all that apply.)
A joy, a gift, a miracle
Next Steps
• Functional ‘massing’ plan:
• Feasibility & design studies
– Lighting & environmental controls:
– Graduate reading room
– Avery classics
Materials Users & Staff Technology