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Aviva Life Protection Solutions (ALPS)In Focus

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Aviva Life Protection Solutions (ALPS) is a digital platform for advisers to apply for, track and manage protection cover on behalf of your clients.

At Aviva, we’re always improving the application journey on ALPS. We know that for you, it’s vital you can write business quickly and simply to make the most of your time.

Quote/EditBased on your feedback, we’ve made it easier to generate and compare quotes for multiple covers with a range of edit options and a simplified journey. Whether you’re comparing different quotes or editing an application, you won’t have to start from the beginning and you’ll only need to enter your client’s details once.

Increase riskIf your client’s circumstances change or you want to revisit additional options for a new sales opportunity, ALPS offers the flexibility to edit an application and make changes after an underwriting decision, rather than you having to submit a new application. For instance, you can increase the sum assured, the policy term and add other cover options.

Transition from portalsYou can quote and apply for cover via all major portals, or directly through ALPS. When you use a portal, we transfer the data through to ALPS to save you duplicating work.

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Flexibility

Quote/EditBased on your feedback, we’ve made it easier to generate and compare quotes for multiple covers with a range of edit options and a simplified journey. Whether you’re comparing different quotes or editing an application, you won’t have to start from the beginning and you’ll only need to enter your client’s details once.

Increase riskIf your client’s circumstances change or you want to revisit additional options for a new sales opportunity, ALPS offers the flexibility to edit an application and make changes after an underwriting decision, rather than you having to submit a new application. For instance, you can increase the sum assured, the policy term and add other cover options.

Transition from portalsYou can quote and apply for cover via all major portals, or directly through ALPS. When you use a portal, we transfer the data through to ALPS to save you duplicating work.

● You can make changes to client details throughout the application process

● If you’ve made a mistake, you don’t need to start again

● You can edit, compare and remove products as necessary

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Speed

Interactive underwritingBy combining intelligent underwriting systems and the knowledge of underwriters, we only ask for the information we need to make a decision instantly.

1 Based on acceptance at ordinary rates with no exclusions. 2 The figures above are based on Aviva Underwriting data for 2019.

Further medical informationWe can gain consent to access your client’s medical records digitally. In 2019, the overall response rate was 79%, and 56% of digital consents were returned within 24 hours1. Having received those, the request for a General Practitioner’s report (GPR) is automatically sent. We save time by encouraging the use of ‘i-GPR’ software, which allows GPs to send reports to us digitally.

1 79% is based on data from 2019.

Simple approach to TrustsBeing able to quickly and easily write a policy in trust for your clients is essential in allowing you to provide the best advice service, knowing that the proceeds from a policy will go where the client wants them to. 100% online and signature-free, our trust process selects the correct type based on a few simple questions so you don’t need to be a trust expert.

● An end to end application for a straight-forward, single life cover policy could take around 10 minutes1

● Around 8 in 10 customers receive an immediate decision2

● Around 9 in 10 customers receive a decision within 48 hours2

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An end to end application for a straight-forward, single life cover policy could take around 10 minutes*

*based on acceptance at ordinary rates with no exclusions

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Control

Business trackingAll policy documents, including quote illustrations and trust forms, can be accessed online. It’s easy to manage your ongoing business by knowing what’s going on at all times. Our range of over 100 real-time notifications let you know the progress of cases, including updates on medical evidence and underwriting decisions.

My ClientsMy Clients holds all Aviva policy details for all existing business in one place, with real-time policy updates. You can use this information to help support ongoing client engagement and retain sales.

MyAvivaMyAviva is the easy way for your clients to access policy information online. Rather than contacting you, clients self-serve on simple tasks meaning they can access what they need in one place. For anything more than that, they’re directed back to you.

To register, your client just needs to go to aviva.co.uk/myaviva and click ‘Register’. We only need a few details to set up their account.

● Check the status of individual cases online

● Receive notifications on a range of case updates

● Stay up to date on any actions you need to take

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AL98070 04/2020 © Aviva plc

Aviva Life & Pensions UK Limited. Registered in England No. 3253947. Registered Office: Aviva, Wellington Row, York, YO90 1WR. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Member of the Association of British Insurers. Firm Reference Number 185896.aviva.co.uk

We’ve been protecting our customers since 1696 and now take care of 33 million customers around the world.

Think we could help take care of your customers?

Speak to your Aviva account manager.

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