AVS FY 2010 Business Plan - faa.gov Business Plan...Fiscal Year 2010 Business Plan. ... safety programs that fall into three primary areas: 1. ... Much of the AVS workload is demand

Aviation Safety

Fiscal Year 2010 Business Plan

800 Independence Avenue, SWWashington, DC 20591

www.faa.gov

Federal Aviation Administration

2010 AVS Business Plan

Aviation Safety:

The Associate Administrator for Aviation Safety, Ms.Margaret Gilligan, and her staff have a singular mission: topromote aviation safety in the interest of the Americanpublic and the millions of people who rely on the aviationindustry for business, pleasure, and commerce. To fulfillthis mission, Aviation Safety (AVS) directs and managessafety programs that fall into three primary areas:

1. Continued Operational Safety: AVS's most importantfunction (and one that AVS will never compromise) is toensure that existing certificate holders continue to meet thesafety requirements, standards, and regulations of theiroriginal certification. AVS does this through safetysurveillance and oversight programs, audits, evaluations,air traffic oversight, education and training, research, andaccident/incident investigations.

2. Standards and Policy: AVS creates and amends asnecessary the rules and regulations that provide the safetystandards for people, organizations, and equipmentoperating in the U.S. civil aviation system. AVS does thisthrough policy development, analysis, and rulemaking.

3. Certification: AVS issues initial and renews existingcertificates that allow (i) people, organizations, andequipment to operate in the U.S. civil aviation system, (ii)manufacturers to build aircraft and avionics, and (iii)organizations to provide maintenance services.

There are eight distinct organizational elements reportingto the Associate Administrator for Aviation Safetyemploying over 7,000 personnel. Five of theseorganizations -- the Office of Accident Investigation, theoffice of Aviation Safety and Analysis (ASA), the Office ofRulemaking, the Air Traffic Safety Oversight Service, theOffice of Quality and Integration and Executive Services --are solely Washington Headquarters elements. TheAircraft Certification Service, the Flight Standards Service,and the Office of Aerospace Medicine have extensive fieldpresence, as well as their Headquarters staffs. In additionto its Federal civilian work force, AVS uses over 11,000"designees." These designees perform selected safetyoversight duties on behalf of and under the direction ofAVS.

Much of the AVS workload is demand driven. Theseworkload drivers can be grouped into five general areas:(1) growth in aviation activity, both commercial and generalaviation, by existing operators; (2) the introduction of newoperators, new aircraft, new equipment, and newtechnology; (3) the introduction of new practices (e.g., thegrowth in maintenance out-sourcing); (4) the need forheightened surveillance of financially challenged airlines;and (5) the globalization of the aviation industry and the

increasing need for international standardization ofregulations and safety criteria.

The FAA Flight Plan:

The FAA Flight Plan consists of four goal areas: IncreasedSafety, for which AVS is the goal lead; and GreaterCapacity, International Leadership, and OrganizationalExcellence, for which AVS plays a supporting role. Undereach goal area, certain objectives (e.g., Reduce thecommercial fatal accident rate) are listed. Under eachobjective, the Flight Plan then lists strategies, initiatives,and specific, measurable performance targets. Eachinitiative listed (e.g., Continue implementing the AirTransportation Oversight System) is intended to supportthe achievement of associated objective and performancetarget

The AVS Business Plan:

The Flight Plan and the initiatives it lists are intended toprovide a strategic direction for the FAA and itsorganizations. The Flight Plan is not intended to providetactical or operational plans. That task is left to eachorganizations business plans. These organization-specificbusiness plans list discrete and measurable activities thateach organization will undertake in FY 2010 in support ofthe initiatives listed in the Flight Plan. In addition, thebusiness plans include discrete and measurable activitiesthat each organization will undertake in FY 2010 in supportof initiatives not listed in the Flight Plan. This is necessarysince a large number of FAA programs are not directlyrelated to the specific initiatives listed in the Flight Plan,even though they are related to one of the four goal areas.These activities, referred to as "core business activities" or"non-Flight Plan activities," are included in eachorganization's business plan.

AVS's business plan activities and activity targets areassociated with each of the four goal areas in the FAAFlight Plan. Within each goal area, AVS further delineatesits activates and targets between those in support of FlightPlan initiatives and those in support of core businessinitiatives:

Increased Safety Goal Area (AVS lead role) 1. AVS activities and targets in support of Flight Planinitiatives 2. AVS activities and targets in support of corebusiness initiatives, Commercial Aviation 3. AVS activities and targets in support of corebusiness initiatives, General Aviation Greater Capacity Goal Area (AVS supporting role) 4. AVS activities and targets in support of Flight Planinitiatives International Leadership Goal Area (AVS supporting

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role) 5. AVS activities and targets in support of Flight Planinitiatives 6. AVS activities and targets in support of corebusiness initiatives Organizational Excellence (AVS supporting role) 7. AVS activities and targets in support of Flight Planinitiatives 8. AVS activities and targets in support of corebusiness initiatives 9. AVS activities and targets in support of corebusiness initiatives

Increased SafetyThere is no responsibility more important in the FAA or inAVS than aviation safety.

AVS oversees the safety of the world's largest, mostcomplex aviation system -- an aviation system that affectsmillions and millions of people from those that fly forbusiness and pleasure, to those that ship, receive, sell,and buy goods transported by air, to those that work in theindustry who depend on travel and tourism for theirlivelihood. AVS does this through programs to promotecontinued operational safety (surveillance, oversight,education, inspections), establish safety rules andregulations (rulemaking), and certify the aviationcompetency people (pilots) and organizations (individualairlines) and the airworthiness of aircraft (Boeing aircraft)and equipment.

In recognition of AVS critical role in aviation safety, AVS isthe lead organization for this goal area.

The Flight Plan goal area of Increased Safety consists ofseven specific objectives:1. Reduce the commercial airline fatal accident rate.2. Reduce the number of fatal accidents in generalaviation.3. Reduce accidents in Alaska4. Reduce the risk of runway incursions.5. Measure the safety of the U.S. civil aviation industrywith a composite index.6. Ensure the safety of commercial space launch.7. Enhance the safety of FAA's air traffic systems.

AVS's business plan has numerous discrete activities insupport of initiatives under five of these seven objectivesand in support of initiatives under two non-Flight Plan, corebusiness objectives: Flight Plan Initiatives: Reduce the commercial air carrier fatality rate. Reduce the general aviation fatal accident rate. Reduce the Rate of Fatal and Serious InjuryAccidents

Non-Flight Plan, Core Business Initiatives: Commercial Aviation

General Aviation

Flight Plan Target: CommercialAir Carrier Fatality RateCut the rate of fatalities per 100 million persons onboard in half by FY 2025. FY 2010 Target: 8.1

Implement the Roadmap for Performance-BasedNavigation (PBN) through the continued developmentand implementation of PBN approach procedures withthe goal of achieving improved minima and precision-like approach capability. Through FY 2013, we willpublish at least 300 RNP and RNP-Special Aircraftand Aircrew Authorization Required (SAAAR)approach procedures.

Strategic Initiative: RNP Road Map

Strategic Activity: Performance BasedNavigation (PBN) Road Map

Activity Target 1:Provide draft revision of Advisory Circular (AC)90-101A Approval Guidance for RNP Procedureswith SAAAR and Order 8250.52A United StatesStandard for Required Navigation Performance(RNP) Approach Procedures with Special Aircraftand Aircrew Authorization Required. DueSeptember 30, 2010

Develop standards, criteria, and policies for flighttechnologies and procedures supporting safe flightusing advanced navigation systems.

Send critical safety rules to the Office of the Secretaryof Transportation within 90 days of the planned date.

Strategic Initiative: Critical SafetyRules

Strategic Activity: Rule Submissions

Activity Target 1:Submit to OST 85% of the significant rulesapproved by the Rulemaking Council within 90days of the scheduled date. Due September 30,2010

Send critical safety rules to the Office of theSecretary of Transportation within 90 days of theplanned date.

Activity Target 2:Issue 85% of the non-significant rules approvedby the Council within 90 days of the scheduleddate. Due September 30, 2010

Address the National Transportation Safety Board'sidentified issues.

Strategic Initiative: NTSB SafetyIssues

Strategic Activity: NationalTransportation Safety Board (NTSB)RecommendationsAVS will continue to lead ongoing agency efforts toeffectively address NTSB safety recommendationsissued to the FAA.


Activity Target 1:For FY2010, action on 66 recommendations willbe completed to the satisfaction of theAdministrator. Due September 30, 2010

Maintain ISO:9001 registration to certify that FAA'sAviation Safety Organization meets the samestandards expected of those we regulate in theaviation industry.

Strategic Initiative: ISO:9001

Strategic Activity: AVS-Wide ISO 9001Maintenance

Activity Target 1:Maintain a single AVS-wide ISO:9001registration. Due September 30, 2010

Maintain a single AVS-wide ISO:9001 registration.

Collect safety data at a national level and consolidatethe data under the Aviation Safety InformationAnalysis and Sharing (ASIAS) program.

Strategic Initiative: Aviation SafetyInformation Analysis and Sharing

Strategic Activity: ASIAS DataManagement

Activity Target 1:Expand ASIAS to include additional types ofASAP data (ex. ATC, Dispatch, & FlightAttendants). Due September 30, 2010

Increase capability of ASIAS to access and monitorsafety data.

Ensure effective management and analysis of data-gathering programs.

Strategic Initiative: Data-GatheringPrograms

Strategic Activity: Voluntary DisclosureReporting Program (VDRP)

Activity Target 1:Conduct continuous analysis of VDRP data toidentify significant issues and disseminateinformation to AFS. Due September 30, 2010

Ensure effective management and analysis of data-gathering programs.

Activity Target 2:Establish and present a process to AVS 1/2 touse VDRP data roll-up information into ASIAS toaide in the identification of systemic issuesacross all the safety databases. Due December30, 2009Activity Target 3:Develop a process to use VDRP data roll-upinformation for risk identification and resourcetargeting. (AFS) Due September 30, 2010

Strategic Activity: ATOS data analysisand process to use data

Activity Target 1:Conduct continuous analysis of ATOS data toidentify significant issues and disseminateinformation to AFS. Due September 30, 2010

ASA will continue to disseminate ATOS dataanalysis to AFS and establish a process to use theATOS data in the ASIAS database.

Activity Target 2:Establish and present to AVS 1/2 to use ATOSdata roll-up information into ASIAS to aide in theidentification of systemic issues across all safetydatabases. Due December 30, 2009

Strategic Activity: Air Carrier RiskManagement CASS System

Activity Target 1:Publish Advisory Circular 120-79A, Developingand Implementing a Continuing Analysis andSurveillance System. Due February 28, 2010

AC 120-79A, Developing and Implementing aContinuing Analysis and Surveillance System.

Develop and implement a strategic plan to addressthe recommendations received from the IndependentReview Team, the Special Certification Review Team,the Airworthiness Directive Review Team and others,including the Office of Inspector General, andimplement those actions scheduled for FY 2009.

Strategic Initiative: Oversight ReportRecommendations

Strategic Activity: Implement IntegratedSafety Plan

Activity Target 1:Complete 90% of the Action Plan activities thatare scheduled for completion in FY 2010 within45 days. Due September 30, 2010

Continue to implement a strategic plan to addressthe recommendations received from theIndependent Review Team, the Special CertificationReview Team, the Airworthiness Directive ReviewTeam and others, including the OIG, and implementthose actions scheduled for FY 2010.

Continue implementing Commercial Aviation SafetyTeam (CAST) initiatives.

Strategic Initiative: CASTImplementation

Strategic Activity: CAST SafetyEnhancement Implementation andEffectivenessTrack implementation of the identified SafetyEnhancements for the US domestic air carrier fleet.Continue implementing commercial aviation safetyteam (CAST) initiatives and pursuing jointidentification and analysis of safety issues withinCAST.


Activity Target 1:Implement 80% of FAA's FY10 CAST approvedsafety enhancements. Due September 30, 2010

Flight Plan Target: GeneralAviation Fatal Accident RateReduce the fatal accident rate per 100,000 flight hoursby 10 percent over a 10-year period (2009-2018). FY2010 Target: 1.1

Continue delivery of dependent surveillance to keysites. To increase situational awareness, provide textand graphical data through programs such asAutomatic Dependent Surveillance-Broadcast/TrafficInformation Service-Broadcast, and Flight InformationService Broadcast to the cockpit through flightinformation services.

Strategic Initiative: ADS-B I Delivery

Strategic Activity: AVS Support forAutomatic Dependent Surveillance-Broadcast (ADS-B) I Delivery

Activity Target 1:Support publication of the ADS-B PerformanceBased Final Rule. Due April 30, 2010

Develop standards, criteria, and policy for flighttechnologies and procedures supporting safe flightusing advanced surveillance systems.

Activity Target 2:Develop ADS-B guidance materials andcoordinate submissions for approval: a) DevelopAdvisory Circular for ADS-B operational approval.Due August 31, 2010;b) Develop revisions to Order 8900.1 InspectorHandbook Guidance. Due August 31, 2010;c) Develop Interactive Video Training (IVT) forinspector force. Due July 31, 2010. Due August31, 2010Activity Target 3:Publish revision to Radio Technical Commissionfor Aeronautics (RTCA) DO-282 to support ADS-B national program objectives. Due August 31,2010

Strategic Activity: ADS-B Out Rotorcraft

Activity Target 1:Publish guidance for ADS-B Out Rotorcraftinstallations. Due July 30, 2010

Publish guidance for ADS-B Out Rotorcraftinstallations.

Develop policies, procedures, and approval processesto enable operation of unmanned aircraft systems(UAS).

Strategic Initiative: UAS Procedures

Strategic Activity: UAS Roadmap

Activity Target 1:Complete draft UAS Roadmap that proposesaccess milestones of NAS access requirements.Due November 30, 2009

Develop a Roadmap

Develop and publish Wide Area Augmentation System(WAAS) approaches. In FY 2010 we will publish 500WAAS approaches.

Strategic Initiative: WAASApproaches

Strategic Activity: Flight Standards -Helicopter Procedures

Activity Target 1:Complete WAAS PINS Flight Test DataCollection Test Plan Due January 31, 2010

Develop Terminal Enroute Procedures (TERPs)criteria for WAAS LPV Point-in-Space (PIN)approaches for helicopters procedures.

Activity Target 2:Complete AFS - 400 Project Plan for the DataCollection, Analysis, and development ofproject/work plan for Helicopter WAAS PINSpublic criteria. Due March 30, 2010Activity Target 3:Complete WAAS Truth System EvaluationCriteria. Due July 19, 2010

Identify issues, create strategies, and initiate actionplans for Part 135 commuter and on-demandoperations.

Strategic Initiative: Part 135Operation

Strategic Activity: Part 135 - HEMSRulemaking

Activity Target 1:Deliver NPRM to OST in accordance withschedule approved by Rulemaking ManagementCouncil Due January 31, 2010

Deliver HEMS NPRM to OST.

Working with the Helicopter Association International(HAI), continue development and implementation ofthe International Helicopter Safety Team (IHST)recommendations.

Strategic Initiative: IHSTRecommendations

Strategic Activity: IHST Analysis andExecutive Committee Report

Activity Target 1:Complete the comparison of accident data for2000, 2001 and 2006 and provide a report to theIHST Executive Committee Due July 31, 2010

Complete the comparison of the accident data for2000,2001, and 2006.


Activity Target 2:Develop an Executive Committee report withadditional recommendations to industry. Thisreport should indicate if the recommendationsbased on 2000/2001 analysis were effective inreducing/preventing accidents. Due April 30,2010

Continue implementing General Aviation JointSteering Committee initiatives.

Strategic Initiative: GA JointSteering Committee Implementation

Strategic Activity: Reduce GeneralAviation Fatalities: ExperimentalAmateur-Built Aircraft

Activity Target 1:Establish a "table-top Flight StandardizationBoard" (FSB) for experimental amateur builtaircraft to reduce GA accident rates. This groupshould consist of personnel with operational andtraining experience in experimental amateur builtor high performance aircraft from:

a) FAA Aircraft Evaluation Group and otherAviation Safety (AVS) entities

b) Aircraft Certification (flight test pilots and flighttest engineers)

c) Representatives from the :ExperimentalAircraft Association, National Flight InstructorAssociation, and Aircraft Owners and PilotsAssociation Due February 19, 2010

Support the objective of reducing the generalaviation accident rate by focusing on flightstandardizations for certification, fleetcharacteristics, and provide recommendations forrevisions to training and operations guidance.

Flight Plan Target: AlaskaAccident RateBy the end of FY2019 reduce the Rate of Fatal andSerious Injury Accidents by 10% in 10 years. FY 2010Target: 1.86

Support the Medallion, Circle of Safety, and AlaskaFlight Service Safety programs.

Strategic Initiative: Medallion Circleof Safety

Strategic Activity: Medallion

Activity Target 1:The Federal Aviation Administration and theMediallion Foundation will work with air tour

The Medallion Foundation seeks to improveAlaskan aviation safety by developing andimplementing voluntary aviation safety standardsthat exceed regulatory requirements and that arebased on accepted system safety concepts.

operators in Ketchikan to integrate the visual cue-based products into their training programs. DueSeptember 30, 2010

Strategic Activity: Circle of SafetyTraining

Activity Target 1:Develop a Circle of Safety media campaign thatshowcases aircraft passengers using theprogram's concepts. Due August 31, 2010

Circle of Safety program educates passengers,contractors of aviation services, and commercial airoperators in their shared responsibility for flightsafety.

Working with industry, by FY 2010 develop andbaseline an Alaska accident rate that is closelyaligned to the General Aviation fatal accident rate,replaces the current measure, and suitable forconsolidation with the GA fatal accident rate in thefuture.

Strategic Initiative: General Aviationand Alaska Accident Rate

Strategic Activity: Implement AlaskaAccident Rate

Activity Target 1:Implement the metric, populate the Alaska GAactivity and accident databases with data fromthe CY08 GA Survey and NTSB Accidentdatabase using the new metric and safety goal.Due October 31, 2009

Implement and baseline an Alaska accident metricand safety goal. The proposed new metric for FY10will be the rate of fatal and serious injury accidentsper 100,000 hours.

Activity Target 2:Using the new metric, calculate the final FY08accident rate, the preliminary FY09 rate usingforecast data, and project the accident rate forFY10. Due September 30, 2010Activity Target 3:Make adjustments to the FY10 accident rate ifneeded. Due June 30, 2010

Flight Plan Target: RunwayIncursions (Category A and B)By FY 2010, reduce Category A and B (most serious)runway incursions to a rate of no more than 0.45 permillion operations, and maintain or improve through FY2013. FY 2010 Target: 0.450

Improve training, procedures, evaluation, analysis,testing, and certification to reduce the risk of runwayincursions resulting from errors by pilots, air trafficcontrollers, pedestrians, vehicle operators, tugoperators, and individuals conducting aircraft taxi

Strategic Initiative: Human ErrorRisk Reduction


operations.

Strategic Activity: Analyze andinvestigate pilot deviations (PDs)

Activity Target 1:Pilot Deviations-Flight Crew Modules: Produceand distribute flight crew briefing trainingmodules/videos to increase pilot awareness athigh risk airports identified in FY 2009 in an effortto reduce pilot deviations and runway incursions.Airports identifed are 1) Dekalb-PeachtreeAirport, Atlanta, GA 2)North Las Vegas, NVAirport, and 3) Milwaukee Mitchell Field Trainingmodules are to be completed and distributed tothe field. The Flight Crew Briefing modules arenot limited to the General Aviation (GA)community, and will be distributed industry-wide.Due June 30, 2010

In FY09 changes were implemented in AFSmanagement, training, and ways of doing businessto encourage cultural changes in the workforce witha view to increase the effectiveness of the PilotDeviation (PD) process and increase the awarenessin the aviation community. Changes implemented inFY09 will be evaluated to measure theeffectiveness of initiatives taken in effort to reducepilot deviations, of which runway incursions are asubset.

Design, develop and implement an improved runwayincursion analysis capability.

Strategic Initiative: ImprovedRunway Incursion AnalysisCapability

Strategic Activity: Runway SafetyCouncil (RSC) Implementation PlanThe Root Causal Analysis Team (RCAT) examinesdata and related information from, but not limited to,Pilot Deviations, Operational Errors andVehicle/Pilot Deviations to determine root causalfactors. The team then identifies interventionstrategies to eliminate and/or mitigate the rootcausal factors leading up to the incident and providea strategy for implementation of therecommendations to the RSC.

The RCAT will examine data from AFS (PDs), ATO(OEs) and ARP (V/PDs) investigations and attemptto determine root causal factors for the incident.The data used in these analyses will be aconsolidation of many offices' input and will delvedeep into the reasons and/or causes for the incidentas well as those circumstances that allowed theincident to occur. The diverse makeup of thesubject matter experts (SMEs) will enhance thecapability of the team to discover those factors thathave evaded discovery to date. Once these rootcausal factors are identified, the team will examineways to create controls that will limit, or eliminate,

Activity Target 1:Publish a report identifying best practices forrunway incursion prevention. Due September 30,2010

their reoccurrence.

For those periods of reduced severe Categoryincursions, the team will use historical data toidentify priority airports in an effort to mitigatehazards and offer safety recommendations toreduce risks.

The RSC will review output from the RCAT andadopt a strategy to implement the recommendationsand/or call for further study of an issue.

Activity Target 2:Disseminate the report to Flight StandardsService (AFS), the Airports (ARP) Line ofBusiness , and the Air Traffic Organization (ATO).Due September 30, 2010Activity Target 3:AVS will participate in and support all RunwaySafety Council meetings with appropriaterepresentatives from AFS (critical) and any otherAVS Services/Offices (optional) based on aprovided agenda. Due September 30, 2010

Flight Plan Target: SafetyManagement SystemIn FY 2010, implement SMS in the Air TrafficOrganization, Office of Aviation Safety, and Office ofAirports. In FY 2012, implement SMS policy in allappropriate FAA organizations. FY 2010 Target: 3LOBs

Develop and implement agency-wide SMS guidance.

Strategic Initiative: Agency-wideSMS

Strategic Activity: SMS Requirements

Activity Target 1:Develop SMS Requirements -- Develop avalidated set of requirements agreed upon byATO, AVS and ARP for the implementation ofAgency-wide SMS. Due September 30, 2010

Define criteria in conjunction with ATO, AVS, ARPfor anagency-wide implementation of a safetymanagementsystem.

Design and implement SMS for safety regulation andcertification.

Strategic Initiative: SafetyRegulation and Certification SMS


Strategic Activity: Establish corecapabilities of AVSSMS

Activity Target 1:Identify and document common interfacesbetween QMS and SMS. Due March 31, 2010

Establish core capabilities of AVS SMS.

Activity Target 2:Develop and document AVS SRM process forrisk-based rulemaking/policy development. DueSeptember 30, 2010Activity Target 3:Develop business process requirements for AVS-wide hazard tracking and risk resolution system.Due September 30, 2010Activity Target 4:Develop SMS Training Delivery Plan by March31, 2010. Initiate training delivery by August 30,2010. Due August 30, 2010Activity Target 5:Design, develop and promote AVSSMS Websitefor external parties. Due September 30, 2010

Flight Plan Target: Total RunwayIncursionsBy the end of FY 2013, reduce total runway incursionsby 10 percent from the FY 2008 baseline. FY 2010Target: -2%

Publish a National Runway Safety Plan (NRSP).

Strategic Initiative: National RunwaySafety Plan

Strategic Activity: 2% Reduction TotalRIs in FY 2010 by AFS

Activity Target 1:Develop a Threat and Error managementsyllabus for FAA/Industry Training Standards(FITS) training. Complete syllabus and publish tothe faasafety.gov and FITS web sites. DueSeptember 30, 2010

To achieve the reduction in year 2, each LOBshould provide an update to their plan and scheduleas to how they plan to achieve this goal for this yearand the out years. 1-2-2-2-3%. Yearly reductions intotal Runway Incursions base on FY 2008 baselinenumbers by which to calculate the 2% reductionare: OEs - 165 PDs - 651 VPDs - 196 = Total - 1012

Activity Target 2:Create interface page prototype for SafetyPerformance Analysis System (SPAS) which willprovide a comprehensive query capability forsearching and summarizing Air Traffic QualityAssurance (ATQA) data. Due September 30,2010

This is the depository for AVS Core Business under theCommercial Fatality Rate. FY10 Target: AVS willsuccessfully complete 80% of the initiatives within thistarget.

Core Business Target:Commercial Fatality Rate

Collect safety data and consolidate the data under theAviation Safety Information Analysis and Sharing(ASIAS) program.

Core Business Initiative: AviationSafety Information Analysis andSharing

Core Activity: AVP Data Management

Activity Target 1:Complete a review and assessment of all internalIT systems within AAI and ASA to identify thosesystems most suited for incorporation into ASIAS.Due June 30, 2010

Complete an inventory of AAI and ASA IT assets todetermine areas of redundancy and inefficiencywhich could impact AVP's ability to support the AVSmission effectively.

Address the National Transportation Safety Board's(NTSB) identified safety issues.

Core Business Initiative: NTSBProcess Documentation Team

Core Activity: NTSB ProcessDocumentation Team

Activity Target 1:Complete documentation of the AIR levelprocess, propose process improvements, andcreate an IT Requirements Document to bedelivered to AAI to support a single AVS NTSBTracking database. Due September 30, 2010

NTSB Process Documentation Team

This initiative focuses on the development ofappropriate policy, procedural guidance, and aircraftcertification programs for the emerging technologiesneeded to transition and operate in the NextGeneration Air Transportation System (NextGen)environment.

Core Business Initiative:Evolutionary Flight Technologies

Core Activity: Evolutionary FlightTechnologies

Activity Target 1:Identify and publish list of airports in the NationalAirspace System that currently have 600 RunwayVisual Range (RVR) lower than standard takeoff

The Flight Standards Service will enhance aviationsafety and improve the capacity of the NationalAirspace System by implementing policies andprocedures, and enabling the use of evolutionaryflight technologies.


minimums that can qualify for 500 RVR lowerthan standard takeoff minima by August 15,2010. Due August 15, 2010Activity Target 2:Conduct study regarding changes to operationalpolicy on preflight planning for use of GlobalPositioning System (GPS) or Wide AreaAugmentation System (WAAS) equipment at arequired alternate airport. Develop safety casedocument and necessary revisions to associatedguidance materials. Due August 31, 2010Activity Target 3:Develop procedure guidance criteria andoperational guidance for helicopter LocalizerPerformance with Vertical Guidance (LPV)operations. Due September 1, 2010

Develop a strategic plan for the development ofappropriate guidance and regulations to manage therisk associated with crew and dispatch fatigue, andimplement those actions scheduled for FY 2010 and2011.

Core Business Initiative: ManagingRisk Associated with Crew andDispatch Fatigue in CommercialAviation

Core Activity: Fatigue Risk Management

Activity Target 1:Deliver NPRM to OST in accordance withschedule approved by the RulemakingManagement Council. Due September 30, 2010

Develop industry guidance on fatigue and fatiguerisk management systems.

Ensure continuous operational safety of the NAS byproviding safety surveillance and oversight of the AirTraffic Organization.

Core Business Initiative: SystemsAudit

Core Activity: Audits at ATC facilities

Activity Target 1:Conduct risk based audits at 50 ATC facilities.Due September 30, 2010

Conduct systems audits involving 15% of ATCfacilities.

Core Activity: Audits at TechnicalOperations Facilities

Activity Target 1:Conduct risk based audits at 10 TechnicalOperations ATO facilities. Due September 30,2010

Conduct system audits involving 15% of ATOfacilities.

Core Business Initiative: SafetySurveillance, Oversight, Audits and

Conduct all necessary surveillance and inspection andall necessary audits and evaluations to ensure thatpeople, equipment, and organizations usingthe NAS meet minimum safety requirements.

Evaluations - Continued OperationalSafety

Core Activity: Internal Evaluations andAudits

Activity Target 1:Conduct 44 internal evaluations/audits in FY2010. Due September 30, 2010

Conduct evaluations and audits per QMS.

Core Activity: National Flight StandardsWork Program Guidelines

Activity Target 1:Regions will complete 98% of all National FlightStandards Work Program Guidelines (NPG)required inspection items (R-items) for FY2010.Due September 30, 2010

Report on the completion of the National FlightStandards Work Program Guidelines (NPG)required inspection items (R-items) and tocontinually improve the NPG as a component of acomprehensive system safety strategy.

Core Activity: Oversee and Train AAMDesignees

Activity Target 1:1,000 AMEs will receive mandatory refreshertraining. Due September 30, 2010. (AAM-400)Due September 30, 2010

Oversee FAA-approved designees.

Core Activity: Alcohol and Drug Testing

Activity Target 1:Aviation industry random testing of safety-sensitive employees should result in no morethan one percent (1%) positives for drugs and nomore than one half of a percent (.5%) violationsfor alchol. (AAM-800) Due September 30, 2010

Conduct all necessary surveillance and inpectionand all necessary audits and evaluations to ensurethat people, equimpent, and organizations using theNAS meet minimum safety requirements.

Continue to implement a strategic plan to address therecommendations received from the IndependentReview Team, the Special CertificationReview Team, the Airworthiness Directive ReviewTeam and others, including the OIG, and implementthose actions scheduled for FY 2010.

Core Business Initiative: FAAIntegrated Safety Plan


Core Activity: Time and Motion Study

Activity Target 1:AVSMT approves action plan from Time andMotion Study by January 30, 2010. Due January30, 2010

AFS Inspector Time and Motion Study.

Core Activity: FISP AVS IntegrationProcess

Activity Target 1:Revise QMS process AVS-002-005 to furtherintegrate and improve coordination between AIR(including ACO and MDO) and AFS (includingAEG, FSB, FOEB) during all aspects and at alllevels of product and operational certification.Due September 20, 2010

Improved integration and coordination effortsrequired between AIR and AFS regarding productand operational certification.

Issue initial certificates indicating safety standardshave been met.

Core Business Initiative:Certification - Commercial

Core Activity: Issue Initial MedicalCertificates

Activity Target 1:AMCD will sustain a rolling average CAMIProcessing Time of 30 days or less for all priorityairmen medical certificates. (AAM-300) DueSeptember 30, 2010

Issue initial certificates in a timely manner indicatingsafety standards have been met.

Activity Target 2:Merge 100% of hard copy Special Issuance andGeneral Review medical records by PI numberinto one central location. (AAM-300) DueSeptember 30, 2010

Conduct necessary safety-related education andtraining.

Core Business Initiative: Educationand Training - AAM

Core Activity: Aeromedical SafetyTraining

Activity Target 1:Provide aeromedical safety training to at least1,500 commercial pilots/flight crewmembers.(AAM-400) Due September 30, 2010

Conduct necessary, safety-related education andtraining.

Issue all appropriate guidance and approvedprocedures documents that provide techniques andmethods to comply with rules. (Examples can includeFAA Orders and Notices, Advisory Circulars,

Core Business Initiative: Guidanceand Procedures Documents

Handbooks, Job Guides, Papers/Certification Plans,Procedural Guidance Letters, Medical GuidanceLetters, and Flight Inspection Policy).

Core Activity: ETOPS

Activity Target 1:Develop an AVS process to define how and whenExtended Operations (ETOPS) related serviceissues will be addressed, clearly identifying theresponsibilities of all parties. Due June 30, 2010

Developing a process to ensure ExtendedOperations (ETOPS) service issues are addressed.

Core Activity: RAF Team

Activity Target 1:Issue AC, "Development, Approval and Use ofEngineering Data,". Due September 30, 2010

RAF Team Recommendations

Core Activity: Advisory Circular

Activity Target 1:Issue final Advisory Circular (AC) for"Establishing variations in means of compliance".Due September 30, 2010

Advisory Circular 21-xx Type CertificationProcedures

Core Activity: Special Testing

Activity Target 1:Each region shall conduct three random drug andalcohol special testing events (blitz, holiday, off-hour, and weekend) per quarter based on amonthly random selection for their regionaljurisdiction. This approach ensures effectivesampling for all regions. (AAM-210) DueSeptember 30, 2010

Guidance and Procedure for Special Testing

Activity Target 2:Each region will conduct a minimum of four on-site training events per quarter for sitecoordinators, for a total of 128 training sessions.The Aeronautical Center, Alaska, andHeadquarters do not have site coordinators andare not included in this requirement. (AAM-210)Due September 30, 2010

Issue all necessary rules in a timely manner.

Core Business Initiative:Rulemaking

Core Activity: Process Exemptions

Activity Target 1:With the exception of Petitions forReconsideration, process 80% of exemptionrequests received since 6/3/09, within 120 days.Due September 30, 2010

Issue all necessary exemptions in a timely manner.

Activity Target 2:Grant, deny, or close out 90% of remaining


petitions for exemption received through FY 09.Due September 30, 2010

Core Activity: Rotorcraft Composites

Activity Target 1:Complete the rulemaking milestones inaccordance with the schedule approved by therulemaking Council. Due April 30, 2010

Rotorcraft Composites Damage Tolerance andFatigue Evaluation.

Conduct research and development to investigatenew methods, processes and materials that canincrease safety.

Core Business Initiative: AerospaceMedicine Research

Core Activity: Aerospace MedicineResearch

Activity Target 1:Complete a 5-year study of alcohol and drug usein fatal aviation accidents. Provide draft report tosponsor AAM. (AAM-610) Due July 30, 2010

Conduct research and development to investigatenew methods, processes and materials that canincrease safety.

Activity Target 2:Provide engineering/biodynamic requirements tosupport revision to Technical Standard OrderNumber: TSO-C100 "Child Restraint System."Provide draft report to sponsor AAM. (AAM-630)Due September 1, 2010

Successfully accomplish identified field and laboratoryresearch projects related to organizational and humanfactors aspects of aerospace work environments.

Core Business Initiative: HumanFactors Research

Core Activity: Human Factors Research

Activity Target 1:Provide recommendations for viable FAAsponsored fatigue risk management programsand develop tools necessary for implementation(AAM-510). The sponsers for this project areJohn Hiles (AFS-330) and Bill Johnson (AIR-100). Due September 30, 2010

Successfully accomplish identified field andlaboratory research projects related toorganizational and human factors aspects ofaerospace work environments.

Activity Target 2:Develop data extraction, importation, andtransformation procedures for data sources thatwill be used for research with the goal to improvethe selection process for ATCS (Sponsor isATO).

The training of ATCSs is lengthy and expensive;therefore, improving the selection process willreduce costs to the agency through fewer training

failures. Data from each source must beexamined and appropriate extraction softwarewritten dependent on the type of data receivedand type of information provided (e.g. text,numeric, date). Once the data are extracted,additional software code must be written totransform them and import them to our database.Additionally, the data must be manually checkedfor accuracy after the software programs havebeen run. (AAM-520) Due September 30, 2010Activity Target 3:FAA approved color vision test protocols:Complete recommendations for pilot color visiontesting. In FY 2011, AAM will evaluate andimplement accepted recommendations (AAM-510). The sponsors for this project are FredTilton, M.D. (AAM-1), and Bob Matthews (AAI-220). Due July 30, 2010

This is the depository for AVS Core Business underGeneral Aviation Fatal Accidents.

Target: FY10 Target: AVS will successfully complete80% of the initiatives within this target.

Core Business Target: GeneralAviation Fatal Accidents

Report on GA accident investigations.

Core Business Initiative: GAAccident Investigations

Core Activity: GA AccidentInvestigation Activity Tracking

Activity Target 1:Provide quarterly report on GA accidentinvestigation activity against the target ofconducting investigations of at least 85% of allGA accidents and 90% of all fatal GA accidents.Due September 30, 2010

Meet target of conducting investigations of at least85% of all GA accidents and 90% of all fatal GAaccidents.

In 2008, a Pilot Deviation Workgroup was formed toexamine the problem of increasing numbers of pilotdeviations, to include runway incursions,airspace violations, and altitude busts. Severalinitiatives were identified and implemented in FY2009in five areas: education/training, policy, ATQAimprovements, data analysis, and mitigationstrategies. As chair of the Pilot Deviation workgroupformed in FY 2008, AFS-800 will develop andimplement pilot deviation mitigation strategiesidentified in FY2009.

Core Business Initiative: PilotDeviations


Core Activity: Pilot Deviations

Activity Target 1:Measure Effectiveness of FY2009 Initiatives.Develop a plan and methodology to measure andvalidate the effectiveness of Pilot Deviationinitiatives taken in FY2009. Due December 31,2009

As chair of the Pilot Deviation workgroup formed inFY 2008, AFS-800 will develop and implement pilotdeviation mitigation strategies identified in FY2009.

Activity Target 2:Validate Effectiveness of FY2009 Initiativesbased on workgroup activities implemented inFY2009, evaluate the effectiveness of theinitiatives, and provide report on a semi-annualbasis. Reports due: March 30, 2010, andSeptember 30, 2010. Due September 30, 2010

During the Experimental Aircraft Association (EAA)Winter Summit in January 2009, FAA presentedstatistics of fatal accidents involving amateurbuiltand light sport aircraft. Loss of control accounted fornearly half of all causes for General Aviation (GA)fatal accidents in FY 2007. This trendis consistent across all GA, to include amateur-builtand sports aircraft. A strategic goal for the FAA FlightPlan is to reduce the GA fatal accidentrate per 100,000 flight hours by 10 percent over a ten-year period. A joint FAA/Industry work group will beformed to examine root causes of loss ofcontrol accidents through review of policy andguidance, training, testing and checking processes.

Core Business Initiative: ReduceGeneral Aviation Accidents Due toLoss of Control

Core Activity: Reduce General AviationAccidents Due to Loss of Control

Activity Target 1:Develop a coordinated cohesive plan, includingmethodology and metrics, to evaluate andestablish intervention priorities based on findingsof the Loss of Control FAA/Industry work group.Report due to AFS-800 Division Manager. DueAugust 31, 2010

A joint FAA/Industry work group will be formed toexamine root causes of loss of control accidentsthrough review of policy and guidance, training,testing and checking processes.


Core Business Initiative: SafetyRelated Education and Training

Core Activity: General AviationEducation and Training

Activity Target 1:


Provide aeromedical safety training to at least2,200 general aviation pilots. (AAM-400) DueSeptember 30, 2010

Administer the GA Survey to capture GA activitylevels for the various GA user groups.

Core Business Initiative: GeneralAviation (GA) Survey

Core Activity: Complete CY09 GASurvey

Activity Target 1:Publish final (validated) CY2008 survey data tothe FAA Website. Due October 31, 2009

Complete CY2009 GA survey field period.

Activity Target 2:Publish hard copies of CY2008 survey in time forspring trade shows and FAA ForecastConference. Due January 31, 2010Activity Target 3:Meet with the GA Data Improvement Team(GADIT) to review and continually improve theGA survey. Due March 31, 2010Activity Target 4:Complete CY09 GA Survey field period. DueSeptember 30, 2010

By FY 2010, reduce Category A and B (most serious)runway incursions to a rate of no more than 0.45 permillion operations, and maintain or improve through FY2013. FY 2010 Target: AVS will successfully complete80% of targets.

Core Business Target: RunwayIncursions

Design, develop and implement an improved runwayincursion analysis capability.

Core Business Initiative: ImprovedRunway Incursion AnalysisCapability

Core Activity: Update Guidance forFlight Reviews

Activity Target 1:Update guidance for flight reviews (AdvisoryCircular 61-98) and provide draft document forfinal coordination. Due April 30, 2010

AFS will update guidance for Flight Reviews (AC-61-98).

Management of FAA's critically important Designeeprogram includes the advancement of innovativedelegation programs and overseeing of FAA approveddesignees as they conduct inspections and certificationsof people, equipment, and organizations. During FY10a major decision must be made by the AVSMT on

Core Business Target:Delegation


whether or not to move forward with the IntegratedDelegation Team's recommendations. Thedevelopment of these recommendations must beaccelerated so that the target of making a go/no godecision is reached by November 13, 2009. CriticalFY10 Target: Accelerate development ofrecommendations and ensure a go/no go decision bythe Integrated Delegation Team's recommendations byDecember 31, 2009.

Oversee FAA approved designees as they conductinspections and certifications of people, equipment,and organizations.

Core Business Initiative: OverseeDesignees

Core Activity: AVS Designee Process

Activity Target 1:Develop draft AVS Integrated DesigneeManagement Policy for individual designees. DueNovember 30, 2009

Support AVS Delegation Steering (DSG) goals .

Core Activity: Oversee Designees

Activity Target 1:The Integrated Delegation Team to brief AVSMTon their progress. AVSMT to make go/nodecision on the team moving forward withrecommendations. Due December 31, 2009

Oversee FAA-approved designees as they conductinspections and certifications of people, equipment,and organizations.

Activity Target 2:1,000 Aviation Medical Examiners (AMEs) willreceive mandatory refresher training. (Supportsboth Commercial and GA targets) (AAM-400)Due September 30, 2010

Advance innovative delegation/certification systemconcepts, including transitioning to the newOrganization Designation Authorization (ODA)program and further developing the CertificatedDesign Organization (CDO) program.

Core Business Initiative:Organizational Delegation Systems

Core Activity: ODA/DDS

Activity Target 1:Disposition 100% of DDS transitions. DueNovember 14, 2009

ODA Appointment and DDS Transition

This is the repository for AVS every day core businesswhich is carried below core in Business Plan Builder.

Core Business Target: AVSService/Office Core Business -Safety

This is the repository for AVS every day core businesswhich is carried below Core in Business Plan Builder.

Core Business Initiative: AVSService/Office Core Business -Safety

Core Activity: AFS Core Business -Safety

Activity Target 1:This is the repository for AFS every day businessconducted below AVS Core in Business PlanBuilder. Due September 30, 2010

This is the repository for AFS every day businessconducted below AVS Core in Business PlanBuilder.

Core Activity: AAI - Core Business

Activity Target 1:This is the repository for AAI every day businessconducted below AVS Core in Business PlanBuilder. Due September 30, 2010

This is the repository for AAI every day businessconducted below AVS Core in Business PlanBuilder.

Core Activity: AAM Core Business -Safety

Activity Target 1:This is the repository for AAM every day businessconducted below AVS Core in Business PlanBuilder. Due September 30, 2010

This is the repository for AAM every day businessconducted below AVS Core in Business PlanBuilder.

Core Activity: AIR Core Business -Safety

Activity Target 1:This is the repository for AIR every day businessconducted below AVS Core in Business PlanBuilder. Due September 30, 2010

This is the repository for AIR every day businessconducted below AVS Core in Business PlanBuilder.

Core Activity: AOV Core Business -Safety

Activity Target 1:This is the repository for AOV every day businessconducted below AVS Core in Business PlanBuilder. Due September 30, 2010

This is the repository for AOV every day businessconducted below AVS Core in Business PlanBuilder.

Core Activity: ARM Core Business -SafetyThis is the repository for ARM every day businessconducted below AVS Core in Business PlanBuilder.


Activity Target 1:This is the repository for ARM every day businessconducted below AVS Core in Business PlanBuilder. Due September 30, 2010

Core Activity: ASA Core Business -Safety

Activity Target 1:This is the repository for ASA every day businessconducted below AVS Core in Business PlanBuilder. Due September 30, 2010

This is the repository for ASA every day businessconducted below AVS Core in Business PlanBuilder.

Greater CapacityAVS plays an important supporting role in this area. Thenew Air Traffic Organization has the lead role for this goalarea.

AVS's business plan has a limited number of discreteactivities in support of initiatives under one of the fourobjectives in the Flight Plan: Flight Plan Initiatives: Gasoline Fuel Standard Environmental Management Systems Non-Flight Plan, Core Business Initiatives NextGen Implementation

Flight Plan Target: AnnualService VolumeCommission nine new runway/taxiway projects,increasing the annual service volume of the 35 OEPairports by at least 1 percent annually, measured as afive-year moving average, through FY 2013. FY 2010Target: 1% 2 runways

Ensure that runway capability commitments areestablished in partnership with stakeholders.

Strategic Initiative: OEP RunwayCommitment

Strategic Activity: Commission Runways

Activity Target 1:Participate at all Operational EvolutionPartnership (OEP) Runway Template Action Plan(RTAP)/ NextGen Management Team meetings.Due September 30, 2010

Provide AVS support to ARP, ATO and ARC toensure that the runway template action plan (RTAP)schedules, milestones and completion dates forcommissioning new OEP runway/extensions aremet. AFS support is needed for items such asreview and approval activities related to SMGCSplans coordination with airports and FAA,coordination of CAT II/III runway upgrades,attendance at periodic meeting and providingtechnical input on proposals that impact runwaychanges.

Using the cross-organizational Airport ObstructionsStandards Committee (AOSC), developrecommended standards and action plans for runwayprocedures such as end-around taxiways, andestablish databases and data collection tools toimprove airport flight operations, while maintaining anoptimal balance among safety, capacity, andefficiency considerations.

Strategic Initiative: Agency FlightOperations Guidance

Strategic Activity: Airport ObstructionStandards Committee (AOSC)

Activity Target 1:Participate at each ASOC Working Group (WG)and Steering Group meeting. Due September 30,2010

Using the cross-organizational Airport ObstructionStandards Committee (AOSC) developrecommended standards and action plans forrunway procedures and other initiatives identified byAOSC Steering Committee, while maintaining anoptimum balance among safety, capacity andefficiency considerations.

Flight Plan Target: NoiseExposureReduce the number of people exposed to significantnoise by 4 percent per year through FY 2013, asmeasured by a three-year moving average, from thethree-year average for calendar years 2000-2002. FY2010 Target: -20%

Implement Environmental Management Systems toensure that FAA operations protect the environment,meet statutory and regulatory environmentalrequirements, and improve reliability and costeffectiveness.

Strategic Initiative: EnvironmentalManagement Systems

Strategic Activity: EnvironmentalManagement Systems (EMS)

Activity Target 1:Maintain AVS's EMS to be consistent with AEEHigher tier EMPs as applicable Due August 31,2010

AVS Support for EMS

Activity Target 2:Conduct internal EMS audits and managementreviews and report status to AEE Due August 31,2010

Flight Plan Target: Aviation FuelEfficiencyImprove aviation fuel efficiency by another 1 percentover the FY 2008 level (for a total of 7 percent) throughFY 2009, and 1 percent each subsequent year through


FY 2013 to 11 percent, as measured by a three-yearmoving average of the fuel burned per revenue mileflown, from the three-year average for calendar years2000-2002. FY 2010 Target: - 8%

Continue working with the general aviation communityto test, adopt, and certify a new gasoline fuelstandard.

Strategic Initiative: Gasoline FuelStandard

Strategic Activity: AC 20-24B,Qualification of Fuels, Lubricants, andAdditives for Aircraft Engines

Activity Target 1:Release draft revision of AC 20-24B,"Qualification of Fuels, Lubricants, and Additivesfor Aircraft Engines", that provides guidance toaccommodate the approval of alternative aviationfuels, for public comment. Due August 30, 2010

Incorporate specific guidance in AC 20-24B thatwould describe methods of compliance for FAAapproval of alternative aviation jet fuels and aviationgasolines. This would standardize thesubstantiation approaches and facilitate FAAapproval of alternative jet fuels and unleadedaviation gasolines that may contribute to thereduction of aviation emissions impacts.

Achieve an average daily airport capacity for the 35OEP airports of 103,068 arrivals and departures per dayby FY 2011 and maintain through FY 2013. FY 2010Target: AVS will successfully complete 80% of targets.

Core Business Target: AirportAverage Daily Capacity

Conduct research to improve safety and increasethroughput using wake turbulence monitoring,operational procedures, and controller tools.

Core Business Initiative: Arrival andDeparture Rates

Core Activity: Wake TurbulenceEvaluation AFS-400 Support

Activity Target 1:Develop a plan for evaluation of existing andpossibly new aircraft wake categories. Due July29, 2010

AFS-400 will participate as an ATO partner in thecontinuing development of the wake turbulenceissue. To revise wake vortex separation standardsutilizing wake science results. Therecommendations for new separation standards willassure sufficient risk mitigation for wake encountersand potential increase in capacity.

Activity Target 2:Review and comment on Wake Re-Cat SRMD.Due July 29, 2010

Achieve a NAS on-time arrival rate of 88.0 percent atthe 35 OEP airports and maintain through FY 2013. FY2010 Target: AVS will successfully complete 80% oftargets.

Core Business Target: NAS On-Time Arrivals

AVS will support the NextGen effort.

Core Business Initiative: NextGenPlan

Core Activity: 5NextGen EquipageStrategy

Activity Target 1:Complete NextGen Equipage strategy, includingmapping the JPDO Operational Improvements todetailed aircraft requirements. Due September30, 2010

NextGen Equipage Strategy.

Core Activity: NextGen ImplementationPlan

Activity Target 1:Update the NextGen Implementation Plan withthe aircraft equipment requirements needed foreach operational improvement, including theoperations incorporated into NextGen from theReport of RTCA Task Force 5. Due September30, 2010

AVS will support the NextGen effort.

International LeadershipAVS plays an important supporting role in this area. TheOffice of International Aviation has the lead role for thisgoal area.

AVS's business plan has several discrete activities insupport of initiatives under one of the two objectives in theFlight Plan and in support of initiatives under one non-Flight Plan, core business objective: Flight Plan Initiatives: Aviation Safety Oversight Relationships International Safety Agenda Bilateral Agreements

Non-Flight Plan, Core Business Initiatives: Core business in support of International Leadership

Flight Plan Target: CAST SafetyEnhancementsWork with the Chinese aviation authorities and industryto adopt 27 proven Commercial Aviation Safety Team(CAST) safety enhancements by FY 2011. Thissupports China's efforts to reduce commercial fatalaccidents to a rate of 0.030 fatal accidents per 100,000departures by FY 2012. FY 2010 Target: 4 CAST


Safety Enhancements

Establish coordinated safety agendas throughout theworld to improve aviation safety.

Strategic Initiative: Safety Agenda

Strategic Activity: China SafetyEnhancements

Activity Target 1:Assist China with the adoption of four scheduledFY10 CAST safety enhancements selected byChina. Due September 30, 2010

Assist China with the adoption of CommercialAviation Safety Team (CAST) enhancements tomaintain China's safety performance during rapidgrowth of the aviation system.

Negotiate and conclude international agreements withglobal aviation partners for safety and capacityenhancement.

Strategic Initiative: InternationalAgreements

Strategic Activity: BASA/IP Agreements

Activity Target 1:Meet with Transport Canada Civil Aviation(TCCA) to discuss and assess need for MIP, SIPand IPL update. Due July 31, 2010

Promote harmonization of regulatory requirementsand increase safety and efficiency. Coordinate andmonitor BASA executive agreements and/or relatedimplementation procedures.

Promote International Safety through Safety Forums.

Core Business Initiative:International Leadership

Core Activity: International SafetyForum

Activity Target 1:Prepare to hold the 7th Annual InternationalSafety Forum. Due September 30, 2010

International Safety Forum

Improve international safety through bilateralagreements and policy to streamline the certificationof aeronautical products and US operation ofinternational air carriers.

Core Business Initiative: BilateralAgreements

Core Activity: .Bilateral Agreements -Switzerland

Activity Target 1:Complete technical discussions with Switzerlandon a new airworthiness agreement. DueSeptember 30, 2010

Bilateral Agreements - Switzerland

Organizational ExcellenceThe Assistant Administrators for Human ResourceManagement (AHR) and Financial Services (ABA) havethe lead for this goal area. AVS and other FAAorganizations provide important support roles, oftendirected by AHR and ABA.

AVS's business plan has a limited number of activities insupport of initiatives under all three objectives in the FlightPlan and in support of initiatives under one non-FlightPlan, core business objective: Flight Plan Initiatives: Leadership Development Harassment, Reprisal, and Retaliation FreeWorkplace Cyber-Security Plan (AIO) Control costs while delivering quality customerservice Make decisions based on reliable data to improve ouroverall performance and customer satisfaction Non-Flight Plan, Core Business Initiatives: Core business in support of OrganizationalExcellence

Additional AVS activities may be undertaken during FY2010 as FAA-wide initiatives in support of organizationalexcellence are expanded and further defined.

Flight Plan Target: Leadershipand Accountability(Objective) Make the organization more effective withstronger leadership, a results-oriented, highperformance workforce, and a culture of accountability.

Develop and implement Corporate and LOB/SOOrganizational Excellence Action Plans that addressemployee feedback and engagement, and improveorganizational effectiveness, accountability andperformance.

Strategic Initiative: OrganizationalExcellence Action Plans

Strategic Activity: AVS OrganizationalExcellence Plan

Activity Target 1:LOB/SOs will report to their workforce on theimplementation status and accomplishments oftheir OE Action Plans. Due December 30, 2009

Monitor and assess implementation of FAACorporate and LOB/SO Organizational Excellence(OE) Action Plans to address employee feedbackand engagement, and improve organizationaleffectiveness, accountability and performance.

Activity Target 2:LOB/SOs will monitor the implementation of theirOE Action Plans and use identified methods tocontinue soliciting feedback from their employeeson organizational/workforce issues to improveplanned or ongoing actions. Due March 30, 2010


Activity Target 3:LOB/SOs will implement any necessary changesin their OE Action Plans based on employeefeedback and/or changes in organizationaldirection or requirements, and communicatethose changes to employees and continueimplementation. Due August 1, 2010Activity Target 4:LOB/SOs will document their accomplishmentsand lessons learned in implementing their OEAction Plans and communicate results to theiremployees. Due September 30, 2010

Work with the Administration, Congress, andstakeholders to develop and implement FAAreauthorization legislation.

Strategic Initiative: LegislativeProposal for Reauthorization

Strategic Activity: FAA Reauthorization(AVS)

Activity Target 1:Implement legislation as necessary for FAA'sreauthorization by dates consistent with thereauthorization legislation implementation plan.Due September 30, 2010

Develop and implement legislation as necessary forFAA's reauthorization.

Each LOB/SO will track and report quarterly on theircompliance with corporate leadership developmentpolicies and initiatives.

Strategic Initiative: LeadershipDevelopment

Strategic Activity: AVS LeadershipDevelopment Compliance

Activity Target 1:Report quarterly on steps taken to improve orsustain timely completion of probationary trainingand certification. Due September 30, 2010

Each FAA organization will track and reportquarterly in pbviews on their compliance withleadership development policies and initiatives inthe areas of mandatory probationary managertraining, probationary manager certification,Continuing Management Education, and stepstaken to improve compliance rates.

Activity Target 2:Report quarterly on steps taken to meetContinuing Management Education requirementsfor incumbent managers. Due September 30,2010

Each FAA organization will track and report quarterlyon LOB/SO actions to foster a workplace free ofharassment, reprisal, and retaliation.

Strategic Initiative: Harassment,Reprisal, and Retaliation FreeWorkplace

Strategic Activity: AVS Harassment- andRetaliation-Free Workplace Training

Activity Target 1:Report quarterly the number of new managerswho have completed Frontline Managers training,eLMS Course #FAA30200099 - FrontlineManagers Course - Phase 1. Due September 30,2010

Each FAA organization will track and reportquarterly in pbviews on their compliance with thisinitiative in terms of the numbers of people trained.

Activity Target 2:Report quarterly the number of managers whohave completed eLMS course #FAA30200134 -Accountability Board Training for FAA Managers.Due September 30, 2010Activity Target 3:Report quarterly the number of employees whohave completed in-person training sessionsprovided by the Accountability Board or byAccountability Board Human Resources Points ofContact. (eLMS Course #FAA30200174 -Supervisory Skills Training, Accountability BoardTraining for FAA Managers; or eLMS Course#FAA30200177 - Instructor-Led AccountabilityBoard Training for All Employees. DueSeptember 30, 2010Activity Target 4:Report quarterly the number of employees whohave completed any other training sessions thataddressed harassment, retaliation, or reprisal inthe workplace. (Your training coordinator shouldenter this data into eLMS with the appropriatecourse number. Or if a course does not exist,have an eLMS Item created.) Due September 30,2010

Each FAA organization will track and report quarterlyon actions taken in support of the Secretary ofTransportation's fiscal year goal that 3 percent of allnew hires are individuals with targeted (severe)disabilities.

Strategic Initiative: New Hires withTargeted Disabilities

Strategic Activity: AVS actions insupport of DOT FY goal that 3% of allnew hires are individuals with targeteddisabilities

Activity Target 1:AVS will provide to ACR a standard quarterlyreport outlining actions taken to increase theirworkforce percentage of individuals with targeteddisabilities. Due September 30, 2010

AVS will track and report quarterly on actions takento support the Secretary of Transportation's fiscalyear goal that 3 percent of all new hires areindividuals with targeted (severe) disabilities.


Flight Plan Target: Cost ControlOrganizations throughout the agency will continue toimplement cost efficiency initiatives such as:10-15 percent savings for strategic sourcing for selectedproducts and services;By the end of FY 2009, reduce leased space forAutomated Flight Service Stations from approximately510,000 square feet to approximately 150,000 squarefeet;Annual reduction of $15 million in InformationTechnology operating costs;By FY 2010, reduce overhead costs 5-10 percentthrough automation of invoice processing. FY 2010Target: 90% of targeted savings Note: For FY10, ITsavings base is $25 million.

Each FAA organization will develop, track, and reportquarterly on a comprehensive measure of itsoperating efficiency or financial performance. Thesemeasures will include: Cost per flight controlled,Research, Engineering, and Development (RE&D)Management Staff Efficiency Measure, GrantAdministration Efficiency Measure, Direct labor costsof certification of foreign and domestic repair stations,Direct labor costs of surveillance of foreign anddomestic repair stations.

Strategic Initiative: Productivity andFinancial Metrics

Strategic Activity: AVS EfficiencyMeasure: Ratio of Safety to Non-SafetyLabor Costs

Activity Target 1:Report FY 2009 4th quarter results to ABA for theratio of AVS safety to non-safety labor costs DueOctober 31, 2009

AVS will report to ABA quarterly on safety-relatedlabor costs as a percentage of total AVS laborcosts. This measure will be used to track theamount of time spent on AVS' primary mission --safety. The safety ratios will be monitored byexecutives. FY 2010 target: 60% safety costs.

Activity Target 2:Report FY 2010 1st quarter results to ABA for theratio of AVS safety to non-safety labor costs. DueFebruary 28, 2010Activity Target 3:Report FY 2010 2nd quarter results to ABA forthe ratio of AVS safety to non-safety labor costs.Due April 30, 2010Activity Target 4:Report FY 2010 3rd quarter results to ABA for theratio of AVS safety to non-safety labor costs. DueJuly 31, 2010Activity Target 5:Provide updated FY 2011 measure template forreview and approval, allowing sufficient time to beincluded in the FY 2011 Business Plan. DueSeptember 30, 2010

Activity Target 6:Combined efficiency measures must account for75% of operating resources. Any additionalmeasures needed to meet the 75% requirementmust be approved by the end of the calendaryear. Due December 31, 2009

Strategic Activity: AVS EfficiencyMeasure: Cost of Certification of Part145 Repair Stations

Activity Target 1:Report FY 2009 4th quarter results to ABA for thecost of certification of Part 145 Repair Stations.Due October 31, 2009

AVS will track and report on the direct labor costs ofcertification of foreign and domestic repair stations.FY 2010 target: $43,500 per repair stationcertification.

Activity Target 2:Report FY 2009 1st quarter results to ABA for thecost of certification of Part 145 Repair Stations.Due February 28, 2010Activity Target 3:Report FY 2009 2nd quarter results to ABA forthe cost of certification of Part 145 RepairStations. Due April 30, 2010Activity Target 4:Report FY 2009 3rd quarter results to ABA for thecost of certification of Part 145 Repair Stations.Due July 31, 2010Activity Target 5:Provide updated FY 2011 measure template forreview and approval, allowing sufficient time to beincluded in the FY 2011 Business Plan. DueSeptember 30, 2010Activity Target 6:Combined efficiency measures must account for75% of operating resources. Any additionalmeasures needed to meet the 75% requirementmust be approved by the end of the calendaryear. Due December 31, 2009

Strategic Activity: AVS EfficiencyMeasure: Cost of Surveillance of Part145 Repair Stations

Activity Target 1:Report FY 2009 4th quarter results to ABA forcost of surveillance of Part 145 repair stations.Due October 31, 2009

AVS will track and report on the direct labor costs ofsurveillance of foreign and domestic repair stations.

Activity Target 2:Report FY 2009 1st quarter results to ABA forcost of surveillance of Part 145 repair stations.Due February 28, 2010Activity Target 3:Report FY 2009 2nd quarter results to ABA forcost of surveillance of Part 145 repair stations.


Due April 30, 2010Activity Target 4:Report FY 2009 3rd quarter results to ABA forcost of surveillance of Part 145 repair stations.Due July 31, 2010Activity Target 5:Provide updated FY 2011 measure template forreview and approval, allowing sufficient time to beincluded in the FY 2011 Business Plan. DueSeptember 30, 2010Activity Target 6:Combined efficiency measures must account for75% of operating resources. Any additionalmeasures needed to meet the 75% requirementmust be approved by the end of the calendaryear. Due December 31, 2009

Achieve an annual reduction of $25 million inInformation Technology operating costs.

Strategic Initiative: ReduceInformation Technology OperatingCosts

Strategic Activity: ElectronicCommunications

Activity Target 1:Save approximately $99593 on travel and lostwork time from enhanced electroniccommunication capability. Due September 30,2010

AVS Electronic Communications - Use technologyto improve the efficiency and effectiveness of AVScommunications. AVS uses electroniccommunications to more efficiently manage traveland staff resources.

Flight Plan Target: CriticalAcquisitions on BudgetIn FY 2009, 90 percent of Major System Investmentsare within 10 percent variance of current baseline totalbudget estimate at completion (BAC). FY 2010 Target:90%

Implement and improve program managementprocesses to remain within acquisition cost andschedule baselines.

Strategic Initiative: ProgramManagement Processes

Strategic Activity: Critical AcquisitionPrograms

Activity Target 1:Monitor, identify, and report monthly on

For FY2010 90% of Acquisition programs are within10% of CIP total funding amount: Track and reporton Critical Acquisition Programs: Provide themanagement discipline and infrastructure formonitoring critical programs and delivering productson schedule and on budget

established program budget activities. DueSeptember 30, 2010

Flight Plan Target: CriticalAcquisitions on ScheduleIn FY 2009, 90 percent of Major System Investmentsselected annual milestones are achieved. FY 2010Target 90%

Implement and improve program managementprocesses to remain within acquisition cost andschedule baselines.

Strategic Initiative: ProgramManagement Processes

Strategic Activity: Critical AcquisitionPrograms

Activity Target 1:Deploy ASKME-MSAD Application intoproduction. Due June 30, 2010

Provide the management discipline andinfrastructure for tracking, monitoring, and reportingprogram milestone completions for criticalacquisition programs. These processes will beused to manage all programs that are reportingagainst the 90% Acquisition goal

Activity Target 2:Contract Award for Mobile Toolkit Deployment 3.(RCISS) Due September 30, 2010Activity Target 3:AFS-30 will complete the software requirementsand design for the AFS Safety Assurance System(SAS). Due September 30, 2010

Flight Plan Target: InformationSecurity ProgramAchieve zero cyber security events that disable orsignificantly degrade FAA services. FY 2010 Target: 0

Protect FAA's information infrastructure usingadvanced cyber defense strategies.

Strategic Initiative: Cyber-SecurityPlan

Strategic Activity: AVS InformationSystems Security.

Activity Target 1:Ensure that all operational systems in theinformation technology systems inventorycomplete initial certification and accreditation(C&A), re-certification, or undergo a self-assessment if a full C&A is not required. Allrequired certifications will be completed prior todeployment. All re-certifications and self-

Participate and contribute to agency securityworking teams in the development of agencyinformation security plans. NOTE: Funding isprovided by AIO. Success in achieving the targetsis dependent upon adequate funding from AIO.


assessments will be completed by theiranniversary dates. Self-assessments are to becompleted by their anniversary dates, but no laterthan September 30, 2010. The informationsystem contingency plan will be tested(classroom or functional) as part of the initialC&A, re-certification or self-assessment process.The test results will be included in the InformationSystem C&A Package by September 30, 2010.Due September 30, 2010Activity Target 2:As agreed to by LOB/SOs, remediate targetedvulnerabilities, as defined in the FISMA ReportingPortal as of the first business day of the fiscalyear, with completion by September 30, 2010.Due September 30, 2010

Enable enterprise-wide conformance to informationtechnology enterprise architecture.

Strategic Initiative: EnterpriseArchitecture Conformance

Strategic Activity: AVS Support forEnterprise Architecture Conformance.

Activity Target 1:AVS will update its infrastructure and applicationinventory. Due March 31, 2010

AVS will continue refining its software developmentlifecycle methodology

Activity Target 2:Based on best practices and guidance from theARB as of June 1, 2010, AVS will enhance itsarchitecture review process accordingly andadhere to 100% of the changes by September30, 2010. Due September 30, 2010

Protect FAA-sensitive and individual privacyinformation from unauthorized disclosure.

Strategic Initiative: UnauthorizedDisclosure

Strategic Activity: Stabilize InformationAssurance/Privacy Operations.

Activity Target 1:Begin implementation of plan developed in FY09for compliance with FAA privacy order. DueSeptember 30, 2010

Protect FAA-sensitive and individual privacyinformation from unauthorized disclosure.

Activity Target 2:The AVS Privacy Coordinator and key AVSprivacy personnel complete privacy training. DueSeptember 30, 2010

Strategic Activity: Build EnablingPrivacy Infrastructure.

Activity Target 1:Initiate the integration of FIPS 199 requirementsinto the AVS Enterprise Architecture. Due

Encryption activity.

September 30, 2010

Activity Target 2:Begin encryption activities as documented in theAVS 2009 Privacy Implementation program plan.Due September 30, 2010

Strategic Activity: Privacy InformationGovernance.

Activity Target 1:Work with ASH to coordinate AVS HQ physicaloffice security standards. Due September 30,2010

Implement Converged Physical Security & PrivacyInformation Governance.

Flight Plan Target: CustomerSatisfactionMaintain the annual average of FAA surveys on theAmerican Customer Satisfaction Index at or above theaverage Federal Regulatory Agency score. FY 2010Target: Government Regulatory Average

Review customer requirements annually and measurecustomer satisfaction more broadly for FAA services.

Strategic Initiative: CustomerRequirements Review

Strategic Activity: AVS ACSI GeneralAviation (GA) Pilots Survey

Activity Target 1:Conduct the General Aviation Pilot Survey andprovide final survey results to AVS managementwithin 6 weeks after the results are available. DueSeptember 30, 2010

ACSI Survey conducted by AVS to gauge thesatisfaction of the GA pilots with FAA services.

Strategic Activity: AVS ACSI AviationMaintenance Technicians Survey (AMT)

Activity Target 1:Conduct the Aviation Maintenance Technicians(AMT) Survey and provide final survey results toAVS management within 6 weeks after theresults are available. Due September 30, 2010

Conduct survey of AMTs .

Strategic Activity: AVS ACSI CommercialPilot Survey

Activity Target 1:Provide final report of survey results to AVSManagement Team within 6 weeks after theresults are available. Due September 30, 2010

Survey commercial pilots for their levels ofsatisfaction with FAA services using the AmericanCustomer Satisfaction Index (ACSI) surveyinstrument.


Standardize FAA websites making them more usefulfor exchanging information and conducting business.

Strategic Initiative: Standardize FAAWebsites

Strategic Activity: AVS WebsitesStrategy (AQS)

Activity Target 1:Update AVS office web strategies and actionplans in writing to the FAA Web Managers andbrief FAA Web Council on AVS office plans on orbefore January 29, 2010. Due January 29, 2010

Standardize FAA websites, making them moreuseful for exchanging information and conductingbusiness.

Activity Target 2:Submit AVS web progress reports to the FAAWeb Managers on or before March 31, 2010.Due March 31, 2010Activity Target 3:Submit AVS web progress reports to the FAAWeb Managers on or before June 30, 2010. DueJune 30, 2010Activity Target 4:Certify to the Administrator that 95 percent ormore of AVS web pages comply with FAA webstandards, policies and requirements. DueSeptember 30, 2010

Flight Plan Target: OPM HiringStandardBy FY 2010, 80 percent of FAA external hires will befilled within OPM's 45-day standard for government-wide hiring. FY 2010 Target 80%

In external recruitment efforts, implement corporatestrategies that expand the applicant pool to ensureequal opportunity to all applicants and result inattracting high quality candidates to the FAA.

Strategic Initiative: ExternalRecruiting

Strategic Activity: AVS Mission-CriticalHiring Plans

Activity Target 1:Update and submit FY10 and FY11 hiringprojections for mission-critical occupations. DueFebruary 28, 2010

Identify mission-critical external hires.

Flight Plan Target: ReduceWorkplace InjuriesReduce the total workplace injury and illness case rateto no more than 2.44 per 100 employees by the end ofFY 2011, and maintain through FY 2013. FY 2010Target: 2.52 per 100 employees

Reduce workplace injuries through employee safetyprogram evaluations and OSHA Voluntary ProtectionProgram measures.

Strategic Initiative: ReduceWorkplace Injuries

Strategic Activity: AVS Employee Safety

Activity Target 1:AVS will conduct OSH program managementevaluations in two regions, using such measuresas Policy, Leadership, and Worker Involvement inthe OSH Program; OSH Roles, Responsibilities,and Accountability; Occupational Safety andHealth Training; Inspection and AbatementPrograms; and Safety and Health Recordkeepingand Reporting. Due July 30, 2010

AVS is committed to supporting initiatives,programs and policies that improve agency-wideperformance in employee safety and health in theworkplace environment.

Activity Target 2:AVS will conduct and document workplaceinspections and abate identified hazards inselected AVS facilities. Due August 31, 2010Activity Target 3:AVS will conduct a training needs assessmentand job hazard assessment in a cross-section of5% of AVS facilities that represent all internalservice lines. Due August 15, 2010

Flight Plan Target: ATCPositions Workforce PlanMaintain the air traffic controller workforce at, or up to 2percent above, the projected annual totals in the AirTraffic Controller Workforce Plan. FY 2010 Target: ator up to 2% above annual target

Implement the hiring, training, staffing analysis, andmanagement recommendations of the Air TrafficController Workforce Plan to support FAA's safetymission and meet external stakeholder requirements.Update and report annually on agency progress.

Strategic Initiative: ATC WorkforcePlan

Strategic Activity: AVS (AAM) Supportfor ATC Hiring

Activity Target 1:Process all ATCS drug tests within 7 businessdays of receiving all verifying information fro mthedrug test laboratory and DOT. (AAM-210) DueSeptember 30, 2010

Conduct and complete medical testing.

Activity Target 2:AAM Regional Medical Offices will processmedical exams within 20 days of receipt of acomplete medical file. (AAM Regions) DueSeptember 30, 2010


Activity Target 3:Fully participate in all ATO pre-employmentprocessing centers (PEPC). Due September 30,2010

Flight Plan Target: AviationSafety Positions Workforce PlanMaintain the aviation safety workforce within 1 percentof the projected annual totals in the Aviation SafetyWorkforce Plan. FY 2010 Target: +/- 1% of annualtarget

Track and analyze gains and losses among safetycritical staff and operational support staff to maintainthe appropriate level of staffing within budgetlimitations.

Strategic Initiative: Safety Criticaland Operational Support Staff

Strategic Activity: AVS Workforce PlanAnnual Hiring

Activity Target 1:Report Progress on meeting AVS WorkforceHiring monthly targets. Due September 30, 2010

Coordinate and report on the initiative efforts tomaintain the Aviation Safety Critical Staff within 3%on a monthly basis and 1% of the projected annualtotals in the Aviation Safety Workforce Plan.

Activity Target 2:Review and update the end of year staffing targetbased on the availability of funds. Due March 31,2010

Strategic Activity: AVS Workforce Plan

Activity Target 1:Submit Aviation Safety Workforce Plan to AGI byJanuary 31, 2010. Due January 31, 2010

Aviation Safety Workforce Report to Congress.

This is the repository for the major programs that arebeing completed within AVS. FY10 Target: AVS willcomplete 80% of the iniatives successfully within thistarget.

Core Business Target: MajorPrograms

Deploy a centralized National Service Desk to act asthe single point of contact to support requests fromend users, as well as promote consistent desk -sidesupport services across AVS.

Core Business Initiative: AVSNational Service Desk

Core Activity: AVS National IT ServiceDeskProvide consistent, 24x7x365 service desk supportto AVS employees, on-site contractors and externalusers of AVS systems worldwide. Ensure a highdegree of service, satisfaction and consistency for

Activity Target 1:Transition Service Desk to all AVS organizations.Due January 31, 2010

all AVS users, regardless of location.

Quality Management System.

Core Business Initiative: QualityManagement System

Core Activity: Quality ManagementSystem

Activity Target 1:Service/Offices will identify which orders/policiesthey want to update during the fiscal year.

17 orders/policies will be reviewed by AIR forpotential updates3 orders/policies will be reviewed by AAM forpotential updates7 orders/policies will be reviewed by AFS forpotential updates Due June 30, 2010

Maintain and improve the Quality ManagementSystem (QMS) to meet the requirements of ISO9001.

Activity Target 2:Develop a recommendation for a redesigned AVSCAR/PAR/NCR process, to include supporting ITsystems. Due August 31, 2010Activity Target 3:Complete the implementation plan of the revisedAVS Internal Audit Process December 31, 2009.Begin implementation of the revised process.Due February 26, 2010Activity Target 4:Conduct recommendation study for developingan automated tool for S/O's to track the status ofupdating the identified orders. Document options(existing IT tools, customize development tools,commercial off the shelf - COTS) andrecommendations for review. Due May 31, 2010Activity Target 5:Conduct requirements analysis for developing anautomated tool for tracking the status ofcomments received on orders. Due July 31, 2010

Obtain ITEB approval for FY12-15.

Core Business Initiative: RCISSFY12 ITEB Decision

Core Activity: RCISS ITEB Decision

Activity Target 1:Follow FAA's Acquisition Management System(AMS) procedures to obtain baseline decision.Due August 31, 2010

Obtain ITEB decision for the FY12-15 portion of theprogram's life cycle.


Ensure the success of the Registry ModernizationSystem re-write. Automate customer's requirements toprovide the customer the ability to comply withrulemaking changes for Aircraft owners.

Core Business Initiative: AVSRulemaking Support Aircraft Re-certification

Core Activity: Aircraft re-registrationrewrite and complete implementation ofsoftware code.

Activity Target 1:Provide software changes to RMS to incorporaterequirements as identified by AFS-700. Due datecontingent upon publication of final rule in theFederal Register. Due December 31, 2009

Implement Aircraft re-registration rewrite. Finalizetesting and complete implementation of softwarecode.

This is the repository for the initiatives to show thehealth of our organization. FY10 Target: AVS willsuccessfully complete 80% of these initiatives.

Core Business Target: AviationSafety Organizational Health

Review customer requirements annually and measurecustomer satisfaction more broadly for FAA services.

Core Business Initiative: CustomerRequirements Review - Action Plans

Core Activity: AVS ACSI Repair StationsSurvey Action Plan

Activity Target 1:Develop an action plan based on FY2009 RepairStations Survey results to improve the overallscore on the survey and present to AVSmanagement 90 calendar days after the surveyanalysis is received. Due December 31, 2009

Develop an action plan based on FY2009 RepairStations survey results to improve the overall scoreon the survey.

Core Activity: AVS ACSI Air CarriersSurvey Action Plan

Activity Target 1:Develop an action plan based on FY2009 Part121 and Part 135 All Cargo Air Carrier survey ofkey management personnel, to improve theoverall score on the FY09 survey. Present actionplan to AVS management 90 calendar days afterthe survey analysis is received. Due December31, 2009

Develop an action plan based on FY2009 AirCarrier survey results to improve the overall scoreon the survey.

Core Activity: AVS ACSI ManufacturersSurvey Action Plan

Activity Target 1:Develop an action plan based on FY2009Manufacturer's Survey results to improve theoverall score on the survey and provide toAVSMT. Due November 23, 2009

Develop an action plan based on FY2009Manufacturers survey results to improve the overallscore on the survey.

AVS Diversity Plan.

Core Business Initiative: AVSDiversity Plan

Core Activity: Diversity Plan

Activity Target 1:Submit Aviation Safety Diversity Plan to AGI. DueJanuary 31, 2010

Submit FY2010 Diversity Plan and implementFY2009 plan activities.

Activity Target 2:Recruit ten percent of new hires in Safety Criticaldevelopmental positions or positions that lead toSafety Critical Occupations. New Hires aredefined as those employees entering duty intoAVS. Due September 30, 2010

Implement AVS-Wide Budget Execution System.

Core Business Initiative: AVS WideBudget Execution System

Core Activity: Lapsed Budget

Activity Target 1:AVS will lapse no more than 0.25 percent of theFY10 budget. Due September 30, 2010

Lapsed Budget

CAS/LDRCore Business Initiative: CAS/LDR

Core Activity: AAM LDR Measure

Activity Target 1:AAM will analyze and potentially reduce thenumber of AAM LDR codes by up to 20% throughconsolidating or elimination by the end of FY2010. AAM currently uses 71 projects and 278tasks. Evaluation of code usage andmanagement decision making requirements willbe completed in June 2010, a final target for codereduction will be set in July 2010, and identifiedLDR codes will be removed from usage by end ofFY 2010. Due September 30, 2010

CAS/LDR


Core Activity: AIR LDR Measure

Activity Target 1:LDR Review and Consolidation Team will settarget to reduce the number of tasks for AIR LDR.Due September 30, 2010

LDR Review and Consolidation

Reports to Congress.

Core Business Initiative:Congressional Reports

Core Activity: Reports to Congress

Activity Target 1:90% of Reports to Congress submitted to AGIand ABU on time. Due September 30, 2010

Reports to Congress

OSH Program

Core Business Initiative: OSHProgram

Core Activity: OSH Program

Activity Target 1:Develop language to be incorporated intomanagers, supervisors, and managementofficials' performance plans to describe OSHresponsibilities. Due March 31, 2010

OSH Program

Activity Target 2:Develop an AVS OSH Training Plan based ontraining needs assessment results for AVS OSHPOCs. Due September 30, 2010

Develop a staffing model for all of AVS.

Core Business Initiative: StaffingModel

Core Activity: AIR/AFS Aviation SafetyInspectors

Activity Target 1:Develop a plan for integrating the AFS and AIRstaffing models by July 15, 2010.

Interim Target: FY2012 Budget Submission:Present forecast totals to AIR-1, AQS-1, and AFS-1 by May 31, 2010 for inclusion into the FY 2012budget submission. Due July 15, 2010

Develop an AVS integrated plan for designing aninitial staffing model for AIR and AFS AviationSafety Inspectors (ASI).

Implement line of business-specific cost efficiency aswell as agency-wide initiatives to reduce costs orimprove productivity.

Core Business Initiative: CostControl

Core Activity: AVS Hotel Tax ExemptionForm

Activity Target 1:Achieve projected year end savings of $6,036.Due September 30, 2010

AVS will review and track travel vouchers to ensurethat employees are claiming the hotel taxexemption.

This is the repository for initiatives involving people andlabor. FY10 Target: AVS will successfully complete80% of these initiatives.

Core Business Target: Peopleand Labor

Develop space plan to include trending which willidentify probable location for new hires.

Core Business Initiative: AVS SpacePlan

Core Activity: Space Plan

Activity Target 1:Develop space requirements for the next fiveyears for all of AVS.

Interim Target: Trend AnalysisReview at least two years of new hires and do atrend analysis of space requirements byDecember 15, 2009.

Interim Target: Staff/Location GrowthDevelop projections of staff growth by location byMay 30, 2010. Due August 30, 2010

Develop space plan to include trending which willidentify probable locations for new hires.

Develop targeted recruitment strategies for missioncritical and hard to fill positions.

Core Business Initiative:Recruitment

Core Activity: Recruitment Strategies

Activity Target 1:Interim Target: Hiring ActivityReview 2009 hiring activity, identify where targetswere not met and complete analysis. Developrecommendations for 2010 hiring. DueDecember 15, 2009

Target: Based on analysis, develop targetedrecruitment plan and hiring activities, which mayinclude request for direct hire authority, outreachcampaign to targeted professions. Due February28, 2010

Develop targeted recruitment and outreachstrategies for mission critical and hard to fillpositions.

Activity Target 2:Implement developed recruitment plan. Due April15, 2010


Activity Target 3:Develop a standardized AVS recruitmentpackage for use by all AVS offices and services.Due June 30, 2010

Each FAA organization will track and report quarterlyon actions taken in support of the Secretary ofTransportation's fiscal year goal that 3% of all newhires are individuals with targeted (severe) disabilities.

Core Business Initiative: New Hireswith Targeted Disabilities

Core Activity: AVS Actions in Supportof DOT FY Goal that 3% of all New Hiresare Individuals with TargetedDisabilities

Activity Target 1:AVS will participate in at least one job fair forpersons with disabilities Due September 30, 2010

AVS will track and report monthly on actions takento support the Secretary of Transportation's fiscalyear goal that 3% of all new hires are individualswith targeted (severe) disabilities.

Activity Target 2:AVS will arrange training for managers on hiringand accomodating persons with disabilities. DueSeptember 30, 2010Activity Target 3:AVS will research available options to establishan AVS wide internship or co-op program forpersons with disabilities. Due September 30,2010

This is the repository for the initiatives associated withAVS Communication efforts.

Core Business Target:Communication

Implement a strategic communication plan.

Core Business Initiative: AVSStrategic Communications

Core Activity: AVS StrategicCommunications Program

Activity Target 1:Conduct Values and Communication Survey. DueJuly 31, 2010

AVS Strategic Communications Program

Activity Target 2:AVSMT will conduct at least two visits to AVSField Offices. Due September 30, 2010Activity Target 3:AVSMT will identify and begin to implement oneinitiative to address as a result of the FY10 FieldVisits. Identify initiative by January 31, 2010.Begin implementing initiative by September 30,2010. Due September 30, 2010

Develop and conduct an Information TechnologyCustomer Satisfaction Assessment for AQS-200products and services.

Core Business Initiative: AVSInformation Technology CustomerSatisfaction Assessment

Core Activity: Develop and conductassessments of customer satisfactionwith AQS-200 IT products and services

Activity Target 1:Develop a customer satisfaction assessmentdocument on the performance of the NationalHelp Desk, Mobile Toolkit deployment, and AQS-200 products and services. Due January 29,2010

Develop a customer satisfaction assessment on theperformance of the National Help Desk, MobileToolkit deployment, and AQS-200 products todetermine the quality of services delivered tocustomers and identify areas of improvement.

Activity Target 2:Complete a customer satisfaction assessment onthe performance of the National Help Desk,Mobile Toolkit deployment, and AQS-200products and services, and identify areas forimprovement. Due June 30, 2010Activity Target 3:Analyze the customer satisfaction assessment onthe performance of the National Help Desk,Mobile Toolkit deployment, and AQS-200products and services. Complete a customerfeedback document and corrective action plan.Due August 31, 2010

This is the repository for initiative associated withinternal AVS training.

Core Business Target: Training

AVS Training Program.

Core Business Initiative: AVSTraining Program

Core Activity: AVS Training Program

Activity Target 1:Develop a process for planning, programming,and budgeting the AVS Training Program. TheAVS Training Council will prioritize all trainingprojects based on need and budget and preparefor AVSMT review. Due March 31, 2010

AVS Training Program

Core Business Target: AVSService/Office Core Business -Organizational Excellence


This is the repository for AVS Core Business which iscarried below the strategic and core levels in businessplan builder.

This is the repository of AVS Core Business which iscarried below strategic and core in the business planbuilder.

Core Business Initiative: AVSService/Office Core Business -Organizational Excellence

Core Activity: AQS Core Business -Organizational Excellence

Activity Target 1:This is the repository for the everyday AQS corebusiness that is carried below strategic and corein the business plan builder. Due September 30,2010

This is the repository for the everyday AQS corebusiness that is carried below strategic and core inthe business plan builder.
