Running SAP DR Systems in the Cloud

Rob Bencks IT Director Harvey Building Products Rob.bencks@harveybp.com

Patrick Osterhaus President & CTO Protera Technologies Patrick@protera.biz

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Introduction

Protera Overview

Amazon Web Services (AWS) Overview

SAP on AWS Overview

SAP Deployment Models on the Cloud

SAP DR on the Cloud Overview

SAP DR Case Study - Harvey Building Products

Summary

References

Q&A

Agenda

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Global IT Outsourcing Services organization Privately held. Formed in 1998 Presence in the Americas, Europe and Asia SAP Centric. SAP Certified in AMS, Hosting, Cloud & Mobile

Hosting and Support services 24/7 Helpdesk and operation support Hosting and cloud infrastructure services

Consulting Services Project planning and deployment Services Migrations, upgrades, consolidations

Strong partnerships with market leaders SAP, AWS, Verizon-Terremark

Protera Technologies

5

Protera On Demand Operational Platform

SAP Deployment Options

Application Management and Support Services - SLA

AWS Amazon Web

Services, Rapid Provisioning,

Scale up/down , Short term SLA

options

Data Center Virtualization

Dedicated Data Center and HW,

Rapid provisioning, performance

scalability

Outsourced Data Center

Dedicated Data Center and HW,

Custom built infrastructure

On Premise

Data Center Customer owns Data

Center and HW

Consumer

Business

E-commerce

Tens of millions of

active customer

accounts

Eight countries:

US, UK, Germany,

Japan, France, Canada,

China, Italy

Seller

Business

Sell on Amazon

Fulfillment Services

Amazon Webstore

Payment Solutions

Advertise on Amazon

IT Infrastructure

Business

Cloud computing

infrastructure for hosting

web-scale and enterprise

applications

Started in 2006

Hundreds of thousands of

customers in over 190

countries

Who is AWS?

AWS Global Infrastructure

Application Services

Networking

Deployment & Administration

Database Storage Compute

What is AWS?

9 Regions

25 Availability Zones

Continuous Expansion

AWS Global Infrastructure

$5.2B retail business

7,800 employees

A whole lot of servers

Every day, AWS adds

enough server capacity

to power that whole

$5B enterprise

In early 2012, AWS commissioned IDC to interview 11 organizations that deployed applications on AWS.

4X More Reliable and the Cost of On-Premise Infrastructure

The Amazon Virtual Private Cloud

[Amazon VPC] was a unique option that

offered an additional level of security and

an ability to integrate with other aspects of

our infrastructure.

Dr. Michael Miller, Head of HPC for R&D

Architected for Enterprise Security Requirements

On-Premises

$0 to get started

Pay as you go

1. Pay for Infrastructure as You Need It, Not up Front

Scale allows us to constantly

reduce our costs

We are comfortable running a high

volume, low margin business

We pass the savings along to

our customers in the form of

low prices

2. Lower Total Cost of IT

Self

Hosting

Waste

Customer

Dissatisfaction

Actual demand

Predicted Demand

Rigid Elastic

Actual demand

AWS

3. You Dont Need to Guess Capacity

On-Premises

Experiment Infrequently

Failure is expensive

Less Innovation

Experiment Often

Fail quickly at a low cost

More Innovation

$ Millions Nearly $0

4. Increase Innovation: Experiment Fast with Low Cost and Low Risk

Data Centers

Power

Cooling

Cabling

Networking

Racks

Servers

Storage

Labor Buy and install new hardware

Setup and configure new software

build or upgrade data centers

We take care of it So you dont have to

5. Get Rid of Undifferentiated Heavy Lifting

6. Go Global in Minutes

Pay as you Go Lower Overall Costs

Stop Guessing Capacity

Agility / Speed / Innovation

Avoid Undifferentiated Heavy Lifting

Go Global in Minutes

Private

Cloud X X X X X X

The Benefits Of Cloud Are Only Available In The Cloud

Active Directory

VMware Images

Network Configuration

Your Data

Your On-Premises Apps Your Data Centers

Users & Access Rules

VM Import/Export

Your Private Network

Our Storage

Your Cloud Apps

Direct Connect

VPC

IAM

Storage Gateway

Our Hybrid Focus: Tools to Support Hybrid IT Architectures

TCO Study for SAP on Amazon Web Services (AWS), VMS AG, May 10th 2012

RESEARCH FINDS THAT RUNNING

SAP ON AWS PROVIDES

COSTS SAVINGS

OF UP TO 69%

TCO Study for SAP: the Cost for On Premises Infrastructure

Whitepapers

SAP Notes

Support Information

Service Providers

SAP HANA One

Quick Start Guide

Developer Edition

Test Drives and

Sandboxes

http://aws.amazon.com/SAP

Where to Find SAP on AWS Resources

SAP Business Suite

ERP, CRM, SCM, PLM, SRM (any NetWeaver ABAP or Java based systems)

SAP Business All-in-One

SAP HANA version supported on AWS include:

SAP HANA One Business Edition (hourly pricing only)

SAP HANA One Developer Edition (free for development use)

SAP BusinessObjects Business Intelligence

SAP Rapid Deployment Solutions

SAP Afaria Mobile Device Management

SAP Note 1656099 - SAP on AWS: Supported products, platforms and landscapes

SAP Certified Solutions on AWS

Requirements for SAP on AWS

BYOL License model

AWS High Memory (m2.2xlarge and m2.4xlarge) instances

certified for production. Newly certified cc2.8xlarge 90K

SAPS!

All other instances types ok for non-production

Sizing is based on SAP Performance Measurements

Standards or SAPS.

Use SAP Quick-sizer*. AWS SAPS ratings are published in SAP Note 1588667

SAP on AWS Certification

Cloud Deployment of Production Landscapes

Zero IT Infrastructure Foot Print,

No CapEx, Pay what you use,

Packaged 2 and 3 tier landscapes,

All inclusive SLAs

Hybrid

Combination of AWS and on Premise resources

DevLab On-Demand

On-demand live Sbx/Tst Instances and SAP Image library services

Cloud Based DR Solutions

On Premise Landscape, Cloud DR solution

New Deployment Models for SAP on AWS

Geography of the DR systems

Close but not too close

Laws and regulatory concerns

RPO and RTO

How much time and data is lost?

Sizing of the DR systems

What size systems can be handled in AWS DR?

How big should DR be sized compared to the production system?

Connectivity and synchronization of the DR systems

How is this accomplished?

Testing the systems

How often can tests be run?

Typical DR Concerns

Multi-zones within each AWS region

Four regions in U.S.

One region in Europe, Two in Asia Pacific

One ITAR certified (GovCloud) Edge Location in U.S.

Customers prefer D/R in the same country as Production

Geography of DR Systems on AWS

Technology chosen for system synchronization affects RPO (Recovery Point Objective / data loss), examples:

DB log shipment

VERITAS VVR (Virtual Volume Replicator)

Shadow Copy

Process to change the network access to AWS drives the RTO (Recovery Time Objective)

Multiple options exist for RPO and RTO in AWS.

These are our standard SLAs:

4 hour RPO

2 hour RTO

RPO and RTO on AWS

Size of the system

Utilize the AWS High Memory (m2.4xlarge) instances

Recommended sizes of DR system

Driven by business requirements

We see from 50% from 100% of Production SAPS ratings

Sizing of DR Systems on AWS

Options for Connectivity in AWS for Cloud, Corporate On Premise, and Data Center:

Direct Connect

MPLS Circuit (through Edge Location)

AWS VPC (Virtual Private Connection)

Third party tools for synchronization can be utilized

Connectivity and Synchronization

Data synchronization is quiesced

Copy of the D/R system is completed

DR Test System started and interfaces and third-party products resumed

Additional application instances started (if needed)

Testing the Systems

System build Copy Production environment

Utilize AWS Import procedure

Connectivity from on-premise systems AWS VPC

Additional networking options

Building a DR System on AWS

Reverse the procedure of AWS System Build

Copy system out of AWS

Copy the live DR system in AWS

Utilize AWS Export Procedure

Build new Production system

Start log shipment to keep logs moving to new location

Once system is available apply all logs

Cutover to new system

Redirect all interfaces and third party products

Resume all operational activities (backups, monitoring, etc)

Returning Production back to Primary

Fast Deployment

Systems are created in minutes

Systems can be copied quickly

Simplification of DR testing

Systems can be kept in sync during DR testing

Numerous test copies can be created quickly

Networking

Highly available network from numerous carriers

Resiliency of environment

Systems are replicated in multi zones

Stability of environment

AWS is market leader with track record of innovating in a fast pace

Traditional DR vs. AWS DR

Test DR periodically with key business processes

Interface testing is customer specific

Amount of interfaces and type varies by customer

Sample of printing is a good idea

Third party products should be tested

DR Testing Best Practices

DR resources on AWS

Compute and storage services in AWS VPC (Virtual Private Cloud)

Connectivity from Primary Systems to AWS

Secure connectivity services

Synchronization procedures

Designed to meet RTO and RPO objectives

implementation of synchronization procedures

Management services

Administration of AWS services, connectivity and synchronization services

All inclusive Services

Monthly fixed cost for all inclusive SLA

Define cost for additional compute and storage units (SAPS / GB)

Service Level Agreement Structure

SAP Landscape

ECC 6.0

DB2 / Linux

1.6TB Database

750 users

Company Profile

Serving professional contractors and home builders since 1961, Harvey BP

manufactures its own line of windows, doors and patio rooms and is the premier

distributor of quality building products in the Northeast. Among the lines

distributed are vinyl siding, windows, roofing and doors, produced by such

industry- leading names as CertainTeed, Alcoa/Mastic, James Hardie, Tamko,

Therma-Tru and Andersen.

Geographies

HQ: Waltham, MA

33 distribution facilities across ME, NH, VT, MA, RI, CT, NY, PA, NJ

2 manufacturing plants MA, NH

SAP DR on AWS Case Study Harvey BP

Challenge

Required better SLAs for system up-time and Disaster Recovery

Required a fully hosted environment and a reliable disaster recovery site for

business continuity

Required an infrastructure that can support a multi-shift environment for

manufacturing plants and 24/7 e-business site for customers

Required a system response time not limited by the server distance from New England

Solution

On-Demand Hosting from Protera Technologies

DR services by Protera leveraging the AWS cloud platform

SAP DR on AWS Case Study Harvey BP

ECC 6.0

FICO, SD, MM, PP, PM, HCM & QM

DB2 / Linux

Users in Eastern time zone

750 SAP Users

On the Cloud deployment

Managed Cloud solution for SAP

Co-located in a Secure Tier III Data Center

State of the Art security, power and infrastructure flexibility

Around the clock monitoring

Built in backups and security procedures

SAP DR on AWS Case Study Harvey BP SAP Environment

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SAP DR on AWS Case Study Harvey BP

MPLS circuit

Benefits

Complete DR solution of production environment

Business can test DR anytime

Reduction of the cost of operating a similar solution in a traditional data center

DR system is always available

SAP DR on AWS Case Study Harvey BP

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No Up-Front Capital Expense

Pay Only for What You Use

On-demand Services Easily Scale Up and Down

Improve Agility & Time-to-Market

Low Cost

Deploy

Managed Cloud Services Common Features

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Increased operational agility, flexibility and scalability are significant

Cost savings can be significant too

DR systems on AWS offer unique benefits

Start with non-production systems

Size and complexity matter, as usually, not more, not less

Managing the relationship with the services provider is key

Key Learnings

Protera Technologies

http://www.protera.biz/disaster-recovery.php

http://www.protera.biz/contact-us.php

Amazon Web Services

http://aws.amazon.com/SAP

http://aws.amazon.com/enterprise-applications/sap/

TCO Study for SAP on Amazon Web Services (AWS), VMS AG, May 10th 2012

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