Aya Osama Abdel Aziz Mustafa10 Alseoffah Street Helmeya

Mobile: 01098280984

Email: Aya.osama172@yahoo.com

Seeking a challenging career in a leading Institute as an engineer, where my abilities and skills can be developed and knowledge can be applied.

BSc in Electrical Engineering, Communication and Electronics Department, Faculty of Engineering Thebes Academy(May-2012)

Accumulated Grade: Very Good (88%) With Grade of Honor Graduation Year: 2012Graduation Project: Smart CarThe project is based on security the car and the user can control the car remotely using massage from your mobile.Project Grade: Excellent

. Job title: Sales Engineer

. Company name: MTA Networks

. From: 16/5/2013 till 30/11/2013.

. Job responsibilities: Responsible for selling network devices such as (routers – switches-servers-…..)And preparing offers for customer.

. Job title: Technical Support for Project (Te-data account UPQ)

. Company name: Xceed contact center

. From: 1/12/2013 till 13/2/2106.

.Job responsibilities: Responsible for technical support in the field of ADSL and Land line also from (15/1/2015 till 15/4/2015 ) work as a trainer responsible for training new comers

Objectives

Education

Work Experience

. Job title: IT Helpdesk

. Company name: PWC

. From: 3/3/2016 till 4/4/2016

.Job responsibilities: it was a training responsible for solving windows , printer and Avaya problem ,installing windows programs and application for users , making back up for data and solving e-mails problem

. Job title: Technical Support Datacenter

. Company name: NMI (National Management Institute)

. From: 6/1/2016 till Now

.Job responsibilities: Responsible for handling hosting issue, deploying windows server, deploying and managing Active directory, implementing DHCP and DNS , implementing server virtualization with Hyper-V , implementing WSUS

CCNA ( Cisco Certified Network Associate ) : Certified in April 2014.

CCNP Routing ( Cisco Certified Network Professional ) : In progress

CCNP Switching ( Cisco Certified Network Professional ) : In progress

PLC programming: In this course, I learned structure of PLC LG & SIEMENS type, function of each part and entire timers, counters, memory flags. Moreover, the course covered some applications of PLC in industry.

GSM&GPRS: self-studyIn this course, I learned the fundamentals of Cellular System, multiple access techniques such as FDMA-TDMA-CDMA. Spread Spectrum Techniques, GSM Network history, and GSM Architecture.

Digital and Analog: self-study

Training courses & Certificates

In this course, I learned the basics of electronic circuits, analog and digital components.

Pic microcontrollers: JELECOM (Grade: very good)In this course, I learned how to design Pic microcontrollers’ circuits and how to use it to control complicated systems using C programming language.

MCSA ( Microsoft Certified Solutions Associate ) :In this course , I learned how to deploy windows server , implement & manage and maintain active directory , implement & configuration and troubleshoot DHCP & DNS , implement group policy and manage user desktop with group policy , implement server virtualization with Hyper-V , implement WSUS

VMware 6 (Data Center Virtualization ) :This course validates me ability to deploy, configure, administer and scale a vSphere 6 virtualized data center, including administering and troubleshooting virtualization technologies such as: vSphere HA and DRS Clusters , storage virtualization using VMFS , Storage DRS and Storage I/O Control , network virtualization using vSphere standard and distributed switches and Network I/O Control , vSphere management using vCenter Server and vRealize Operations Manager Standard and Virtual Machines

ITIL (Information Technology Infrastructure Library) :In this course , I learned how to manage your IT department throw how to know service strategy & design & transition and operation and continual service improvement

High Performance Teams (Team Work) Problem Solving & Decision Making(negotiation skills) Successful Public Speaking (Presentation Skills) Working under pressure. Flexible working hours Self-Motivation. Self & Continuous learning ability

Ability to treat with Microsoft Windows, Microsoft Office package and perfect Working Knowledge in Internet Searching and Processing.

Arabic: Mother Tongue (Excellent reading, writing and speaking)

Soft Skills Courses

PC & Hand Skills

Language

English: (excellent writing, speaking and reading)

Marital status: Single Date of birth: 20/5/1990 Place of Birth: Cairo Nationality: Egyptian

References available upon request

Personal Information