BA Assignment PayByCoinn

8/20/2019 BA Assignment PayByCoinn

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PayByCoinn


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Agenda•

Current Process• Stakeholder Analysis

• User Case

• Data Flow Diagrams

•

Enterprise Relationship Diagrams


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Introduction

Coinn is an innovative and secured app that allows to make payments throughmobile devices

It utilizes Bluetooth low energy beacons, allowing customers to paymerchants through their mobile phones

Customer retention is the major problem for Coinn

Coinn has found it difficult to communicate its value proposition to itscustomers


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Existing Process


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As-Is Diagram


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Stakeholder Identification

Merchants

Customers

Technical Team

Credit/ Debit Card Companies

Payment Gateway

Digital Wallets


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Power-Interest Grid

• Customers• Merchants• Credit Card/ DebitCar Companies

• Technical Team

• Payment

Gateways• Digital Wallets

Level OfPower

Level Of Interest High

High

Low

Low


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Stakeholder Analysis - CATWOE

1. TechnicalTeam

Customers – Manager, Co-Founders, The Application Users

Actors – The Software Development Team,Testing team, Graphic designers

Transformation – To create an error freeprocess from Merchant detection to Paymentand focus on reduction in the processing time.

Worldview – To enhance the in–App customerexperience to ensure regular usage by thecustomer

Owner – Technical Team Manager, Co-Founders

Environmental Constraints – Internet Speed,Bluetooth Range, Handset efficiency

2.Merchants

Customers – The Applicatio

Actors – The Technical TeaGateway, Credit/Debit CardDigital Wallets

Transformation – To createcashless Payment

Worldview – To attract custnot carry large amounts oftimes

Owner – Co-Founders and restaurant, store, etc. owne

Environmental ConstraintsFunctionality, Internet Con

Necessity of having a Bank


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RACI


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Use CaseDiagram 1:

Create UserProfile

C


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Use Case Diagram 2:

Payment Module


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Use Case DescriptionUse Case

Number

1

Use Case Name Share via FB/Twitter/Instagram

Actors User/Customer

Description The customer can share about coinn mobile through the mobile application and can earn coinn mobile poi

be used later on to avail discounts

Precondition The customer must be logged in to the application using a google account and a profile in the name of th

have already been created, to which the points will be added

Basic Flow The user selects the option to share via FB/Twitter/Instagram and is asked to login to the respective soci

Then a message in the format of ‘User is using Coinn Mobile to pay at Restaurant’ will be posted on the

A picture will be posted on Instagram

Alternative

Flow

The system will display an error message if the user id and password of the social media website is inc

also display an error message if user does not give permission to the application to post on his/her profile

Post-Condition After the post is successful, the user is to be given an option to invite his/her friends from the social med

use Coinn mobile and earn additional discounts. Also the respective points for sharing is to be credited o

profile

Success

Guarantee

Respective points are to be credited onto the User’s Profile

Minimum

Guarantee

An error message is shown when the post fails

Trigger events The user invokes a share via social media request

U C D


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Use Case DescriptionUse Case

Number

2

Use Case Name Add Card Details

Actors User/Customer

Description The customer can store his/her credit/debit card details within coinn’s database for a faster check

advantage of a true one click payment service

Precondition The customer must be logged in to the application and a profile in the name of the user should have

created. The card details should be valid and verified by the customer’s bank

Basic Flow The user invokes the save card details request and is redirected to a page where he/she can enter the

this is done the card details are verified by th customer’s bank

Alternative

Flow

The system will display a message stating that the card is not valid if the verification fails. An error me

displayed if the application is unable to connect to the customer’s bank at any given point of time during

Post-Condition After the card details are added, a verification mail/Notification will be sent to the customer’s registered

customer can then start using coinn service at authorized coinn merchant sites. A one click pay button

within the user’s profile

Success

Guarantee

The card details are added and a one click pay button is activated within the user’s profile

Minimum

Guarantee

An error message is shown if the process fails at any point

Trigger events The user invokes an add card details request

D Fl D E P


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Data Flow Diagram : Earn Points


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Documents

BA Assignment PayByCoinn