Raj ShekharBusiness Analyst - Project Lead | Tata Consultancy Services Ltd.

Cell: +91-7859852848, +91-8860692692Email: rajshekhar81@hotmail.comAddress: Uttam Nagar, Delhi - 110059

Experience Summary

Total experience of 9+ years and 7+ yrs in Project management Certified as Prince2 Practitioner professional & Six Sigma Green Belt professional Worked with major International Clients(US & UK) in Retail, Hi-tech and Travel-Leisure domain Technical understanding of web applications and mobile apps (iPhone, Android, iPad)

Certifications

Project Management – Prince2 Registered Practitioner Quality Management – Six Sigma Green Belt (Mentored 4 Lean Six Sigma projects)

Key Roles Played

Role Business Domain Organization TenureProject Lead &

Business AnalystCorporate HR &

MarketingTata Consultancy Services

Ltd.Aug ’11 - Till Date

Process ManagerRetail , IT & Hi-tech, Travel & Hospitality

eClerx Services Pvt. Ltd. Nov '07 – April ‘11

Team Lead & Junior Programmer

Retail and GroceriesElectrobug Technologies

Ltd.Aug '04 – Oct '07

Achievements

Best Support Team, Star Team and 2 Synergy Awards for my team’s commitment (2011 – Till date) Awarded as the Best Manager of Year(2008 – 09) and Best Manager of Quarter (Q4, 2008) Recognized twice for the best Business Process Improvements and Eureka Ideas (2007 – 2011) 6 times Best Analyst of the month for exemplary performance and automations (2004 – 2007)

Technical Skills

Applications Web applications and Mobile Apps (iPhone, iPad, Android)

Software Tools MS Office

Languages & Data bases Excel - VBA, VB 6.0, Java, Jsf, Angular JS, Oracle, SQL server 2000Analytical skills Business Requirement analysis, Websites Analysis, Data Analysis

Academic Qualifications

DegreeMonth/Year of

PassingBoard / University Percentage (%)

BA (Diploma) Pursuing ICFAI, Tripura 62% (1-3rd Sem.)MCA June, 2005 G.J.U., Hisar, Haryana 60%M.Sc.(I.T) May, 2004 G.J.U., Hisar, Haryana 68%B.Sc.(Comp. Sc) April, 2002 K.U.K., Kurukshetra 63%

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XIIth (PCM&B) June, 1999 C.B.S.E., Sainik School Jamnagar 64%Xth June, 1997 C.B.S.E., Sainik School Jamnagar 64%

Current Profile Summary

Role: Process Manager: Business Analysis Team

My Responsibilities: Project Manager

Client management and Business Development - Have handled international clients of US and UK regions Involved in identifying the client needs and evaluate alternative business solutions Increase customer satisfaction and deepen client relationships Publishing and presenting Monthly and Quarterly project status reviews to the clients Scoping, piloting and pitching new business ideas or changes to existing and potential clients

Process & Quality Management - Business requirement analysis, analyzing new requests, planning and configuring new projects Recording change management, logging daily events, maintaining process documents Managing project configuration, maintaining project metrics and conforming SLA, MSA & SOW Following DMAIC, conducting FMEA, QPIs, Process Mapping & logging change management

Managing Testing and Process improvement - To plan and estimate testing efforts, need to ensure issues are identified and resolved early stages To conduct RCA on issues, process exemptions and establishing control measures To motivate team for Business Process Improvements(BPIs) to increase operational efficiency

Team and Resource Management - Team acquisition to team training and appraisals Assigning roles and responsibilities on the project and ensuring timely completion of tasks Mentor team members on best practices and propagate innovation

My Responsibilities: Business Analyst

Analysis and Solution Definition - Understanding the business requirement, issues and challenges of client's organization To review and edit requirements specifications, business processes related to proposed solution Develops functional specifications and system design specifications for client engagements

Technical Understanding - To understand the areas of application programming, database and system design To discuss with Development teams and understand technicalities of Mobile and Web architectures

Problem Solving - Ready to understand the problem from business and technical perspective Exhibits extensive knowledge of emerging industry practices when solving business problems Pushes creative thinking beyond the boundaries of existing industry practices and client mindsets.

2.

Prior Industry Experience

Client Business Domain: IT & Hi –Tech Manufacturer Duration: Aug, 2010 – Jul, 2011My Role: Process Manager (Operations)Team Size: 19 Description: - The process includes multiple business line items. The first part caters client the data XML feeds which is directly fed into its price integrating website. Another one serves with all the marketing analysis charts as requested by clients, in excel reports and PPT presentations, in fixed periods or on ad-hoc requests.

Some of the analytical reporting involved the following: Executive summaries and dashboards - The summary on comparisons of client’s and it’s competitors

business performance across the regions or periods (on monthly or quarterly basis)

Web channel scorecard and effectivenesso Analysis on all the channels being used by the clients on the basis of their popularityo Generating metrics on their compliance on displaying client’s promotions effectively

Revenue management solutions and Pricing Strategic Marketing o Analyzing various revenue streams of clients and providing solutions to improve the modelo Evaluating client’s profitability & compliance in order to suggest appropriate solutions

Catalog management and Product positioning - Consulting clients on positioning of products/properties/catalogs by analyzing customer trends, preferences and feedback from surveys

Client Business Domain: Hospitality and Leisure domain Duration: Nov, 2007 – Aug, 2010My Role: Operations Manager Team Size: 10Technology Used: ASP.Net, VB6.0, VB Script, SQL Server, VBA macrosDescription: For domains including Hotel, Travel and Holiday packages we provided analytical reports by analyzing data available online. The IGENTICA tool is used for both the real time and scheduled data scraping and reporting the processed data in agreed formats to clients. The whole process is automated and capable of providing all Data oriented information to client.

The Analytical reports consist of following analysis charts Client’s and competitors’ market coverage Event based pricing Competitive pricing analytics

o Analyzing pricing strategies of client and competitors to derive their market positionso Analyzing various competitor marketing strategies (promotions, offers, discounts etc.) o Consulting clients on building responsive strategies and competitive strategieso Forecasting competitive trends in advance based on historic pricing movements

3.

Client Business Domain: Retail and Groceries Duration: May, 2006 – Oct, 2007My Role: Team Leader (Junior Programmer)Team Size: 4 Technology Used: VC++, MSAccess, SQL Server, VBA macrosDescription: For Hi-tech and Retail domain we provide the pricing intelligence, market trends, comparisons and price analysis of the availability and price offered for groceries, books, foods, electronic items, furniture etc for different stores on competitor websites. EBW is a Standalone application, the interface is used to crawl the pages from live websites and extract the data from the cached pages. It requires script programming to use the tool for different websites.

Client Business Domain: Hotel, Travel and Retail & Groceries Duration: Aug, 2004 – Apr, 2006 My Role: Analyst & Senior Analyst Team Size: 4 Description: RTC is an online pricing intelligence - providing a transparent view of the marketplace for making strategic and tactical pricing decisions. In the travel (air, hotel), RTC provides the data retrieval, data matching, reports and production facilities to outsource most of the pricing data collection needs of our clients.

Passport No. G5146176

Place of Issue Bareilly – UP

Date of Issue 23/11/2007

Date of Expiry 22/11/2017

Passport Details

Personal Details

Father’s Name : Mr. Binod Kumar Singh Nationality : Indian Date of Birth : 20 Nov, 1981

Other Details

Current Salary : Rs. 13.75 lacs Expected Salary : Negotiable Notice Period : 30 days

Date: (RAJ SHEKHAR)

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