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[22] HRO TODAY MAGAZINE | JANUARY/FEBRUARY 2012
Baker’s Dozen: Learning
Key Clients in 2011:
Altria, Allstate, Autodesk, Boston
Scientific, Business Objects,
Corporate Associates, The Chubb
Institute, Cisco, Colgate, Columbia
University, Dell, DeVry University,
Ford, Hitachi, KFC, and Sears.
Services provided:
Learning content
• Curriculum design
• Content development
Learning administration
• Operations and management
Learning technology
• Development, administration,
and management
Learning delivery
• Operations, management, and
global sourcing
Learning management services
Virtual labs
Student retention services
Strategic assessments
Demand generations services
Most important metrics: N/A
4. TrainingFolks
Web site: www.TrainingFolks.com
TrainingFolks is a global provider
of custom learning solutions,
consulting, and contingent
workforce services. Combining
adult learning experience with a
proven engagement methodology
that includes a talented network of
learning professionals, TrainingFolks
collaborates with our clients to
implement change.
No. of candidates trained in 2011: 210,000
Key clients in 2011: N/A
Services provided:
• Contract learning professionals
• Custom learning solutions
• Custom eLearning development
• Learning consulting solutions
Most important metrics:
• Customer satisfaction measures
• Business impact measures
• Utilization rates of consultants
5. GP Strategies Corporation
Web site: www.gpstrategies.com
GP Strategies is an international
performance improvement
company delivering workforce
training and development. Our
experience includes custom
content development, program
delivery, and the administration
and logistics of learning across the
globe. GP Strategies also partners
with clients to support business
transformation initiatives focusing
on the workforce. Today, GP
Strategies has more than
2,400 employees providing
full-scale management of training
for Fortune 500 companies and
government agencies, with
processes and systems that are
unparalleled in the training
industry.
No. of employees trained in 2011:
More than 1,000,000
Key clients in 2011: N/A
Services provided:
Learning technology management
(LMS, LCMS, portals, other
learning technologies)
• Needs assessment
• Evaluation and selection
• Integration, configuration,
and maintenance
• Hosting
• Help desk
Curriculum management
• Custom training, content design,
and development (all media, blended
learning)
• Training content evaluation,
selection and sourcing
• Vendor management
• Course/program management
Operations
• Training administration
and logistics
• Tuition assistance
program management
• Instructor resource management
• Training delivery
• Call center
Measurement and reporting
• Learning analytics
• Activity, financial and
performance reporting
• Key performance indicators
• Service level agreements
Leadership development
• Assessment
• Program design, development,
and deployment
Most important metrics:
• Quality
• Delivery
• Cost
• Customer satisfaction
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