RESUME

BALA VIGNESH CEmail : balvig08@gmail.comMobile : +919740970037 / +919066836876 CAREER OBJECTIVE

Seeking a good position in IT to utilize my analytical & technical skills by giving my full commitment & dedication

PROFILE SUMMARY

A self-motivated, highly energetic, Microsoft Certified Systems Engineer skilled professional with expertise in Windows systems ,A confident and reliable Engineer having 2+ years of experience in System Administration & Technical support with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk

PROFESSIONAL EXPERIENCE

Working in Wipro Limited from the franchise of ‘ Tech pool solutions (P) Ltd’, Bangalore as a Administrator from MAR’15 to till date

Worked in Cloud InfoTech (P) Ltd. Bangalore as a Technical Support Engineer from June’14 to March’15

Company Name: Wipro Limited, BangaloreDesignation: Administrator – Project StreamRoles: Desktop Support Engineer (L2) & VIP Support Engineer

Responsibilities User Administration: AD user ID creation, deletion & modification. Provided end user support for shared network drives, Internet access, USB write

access & print server related issues Installation & troubleshooting skills on Windows 7, 8.1, Server 2003 & 2008 R2 Responsible for iPhone & iPad related mail configuration. Responsible for IT Spot Audit activity. Knowledge on ADDS, DNS, DHCP & RAID levels (0,1 & 5) Knowledge on ITIL process Handled the Pilot Activity for 5000 client systems (Win 7 to Win 8) Handled the mail client Migration Activity (Lotus notes to Outlook 2013) Handled company’s layer 3 routers (Net Gear & Apple routers)

Tools used• Deployment: Radia Admin & SCCM• Ticketing: BMC Remedy Tool• Windows Server 2003 & 2008 R2, Windows 2003, XP, Windows 7& 8.1• Active Directory Services• Mail clients: MS Outlook & Lotus Notes

Company Name: Cloud Infotech, BangaloreDesignation: Technical Support ExecutiveRoles and Responsibilities: Provided software, network problem diagnosis & first call resolutions (FCR) via soft

phone calls, email & chat for end users.

Installing, Configuring & Troubleshooting client software via Remote Desktop Support.

System performance tuning, virus removal & system security. Supported Outlook, Lotus notes & MS Office related applications Performed passwords unlock & resets for Domain IDs & Banking Software

Applications Escalate complex incidents to appropriate support teams. Identify, evaluate & prioritize customer’s problems & complaints. Coordinate & manage relations with vendors & support staff that provide hardware,

software & network problem resolution. Used the incident management system to document & manage the problems, work

requests & their respective resolutions. Constantly upgrading the technical & soft skills to achieve the client & internal

quality scores with CSAT scores, resolution on call & customer service scores

CERTIFICATIONS

Certified Hardware & Networking Engineer in Orange Training Institute, 2012

Microsoft Certified Professional (MCP) in Administering Windows Server 2012Certification Number: F803-7599 Dated: 24/09/2016

EDUCATIONAL QUALIFICATION

Diploma (E.C.E) with aggregate 82% from Government Polytechnic, Trichy (Bharadhidasan University,) in 2011 SSLC with aggregate of 88.2% from P.A.A.H.S.S., Keeranur, Pudukkottai in 2008

PERSONAL PROFILEDate of Birth : 13.04.1993Gender : MaleMarital Status : UnmarriedLanguages know : English & TamilPAN card no : BYQPB2092EPassport & Expiry : M4673750 & 18/12/2024Permanent Address : 55, Vivekanandha Nagar, Keeranur Post, Kulathur Taluk, Pudukkottai District, Tamil Nadu - 622502Current Location : 718, Kerala Masjid Students Hostel, Opposite to Kerala Masjid, Islampur, HAL ,Bangalore - 560017

DECLARATION I hereby declare that the information given above is true to the best of my knowledge.

Place : Date :

[BALAVIGNESH C]