Bank Islam Mobile App – FAQ

Bank Islam Mobile App – FAQ

1. What is the new Bank Islam Mobile App? This is a new Bank Islam Mobile App which is designed to authorize

transactions above RM10, 000 to third party initiated via Bank Islam

Internet Banking.

2. Do I need Internet connection to use this Bank Islam Mobile App? Yes, you need to have Internet connection in order to use this application.

The Bank Islam Mobile App will be able to operate on data and Wi-Fi.

3. Do I need to use the Bank Islam Mobile App for all transactions? No. You only need to authorise transactions initiated via Bank Islam

Internet Banking above RM10,000 to third party by using Bank Islam

Mobile App or any transactions determined by Bank Islam. Bank Islam will

notify you on any changes to the requirement.

4. What do I need to do with this new Bank Islam Mobile App? You need to:

a) Download and install Bank Islam Mobile App via Google Play Store (for Android)

or App Store (for iOS).

b) Read and accept the Terms and Conditions of Bank Islam Mobile App before

you proceed.

c) Register your device to use the Bank Islam Mobile App.

5. Can I download the Bank Islam Mobile App to various devices? You can only download the application to one (1) device. If you attempt

to download and use Bank Islam Mobile App from another device, you

will be prompted to de-register the previous device from the application.

You can also de-register the device through > De-register

Bank Islam Mobile App – FAQ

6. What is the minimum mobile device requirement to use the Bank

Islam Mobile App? a) The mobile device must not be jailbroken or rooted.

b) Internet connection is required.

c) Mobile device Operating System must be iOS 8.0 and above or Android version

4.4 and above.

7. Is there any charge to use the new Bank Islam Mobile App? The application is free and can be downloaded from Google Play Store

(for Android) or App Store (for iOS). However, there may be data charges

imposed by your mobile service provider when you access the

application.

8. Which User ID and password do I need to key in during the

registration of Bank Islam Mobile App? You need to key in your Internet Banking User ID, password and your

identity card number during the registration of Bank Islam Mobile App.

9. Is the Bank Islam Mobile App secure? Yes, the application is equipped with the following security features:

a) Only one mobile device registered with Bank Islam Mobile App can be tied to

your Bank Islam Internet Banking access (i.e. User ID).

b) Access to banking services is protected by a secured login procedure using

private image and private word to ensure the application is connected to the

official Bank Islam Internet Banking page.

c) Sensitive data such as password or transaction information will be transmitted

on public network through secured protocols SSL, TLS or HTTPS.

d) Confidential account information is not stored in the mobile device.

10. How do I know when my transfer is successful? After you have authorised the transaction via the Bank Islam Mobile App,

the status will be displayed on the mobile screen. You can verify the

completion of the transaction on the Internet Banking screen.

Bank Islam Mobile App – FAQ

11. I have initiated a transaction on Internet Banking but I do not see

any transaction pending authorisation in the Bank Islam Mobile

App. What should I do? Please press the refresh button at the bottom of the mobile screen (refer

to the image below for illustration). You will be able to view the pending

authorisation transaction upon refresh.

12. Why did I not receive push notification even after I have

registered my device? Push notification is disabled by default. To enable push notification, it can

be done through > Push notification. You are required to agree to the

terms and conditions before enabling the function.

Bank Islam Mobile App – FAQ

13. What happens if I lose my mobile phone? Please contact Bank Islam Contact Centre at 03-26900 900 immediately

to disable your Bank Islam Internet Banking access when you discovered

that your mobile device is lost or stolen. After you have obtained an

alternate mobile device, you are required to call Bank Islam Contact

Centre to enable your Bank Islam Internet Banking access AND register

your new mobile device.

14. Can I access the Bank Islam Mobile App when I travel overseas? Yes, you can access the Bank Islam Mobile App provided you have access to

Internet on your mobile device. Please check with your mobile service provider

for applicable roaming charges when you travel overseas.

15. Why am I required to answer additional questions after

authorising transaction via Bank Islam Mobile app? After you have authorised a transaction, you may be directed to answer

additional security questions for fraud prevention. After successfully

answered all the additional questions, your transaction will be executed

accordingly.

Bank Islam Mobile App – FAQ

16. How do I register the Bank Islam Mobile App?

1) Launch Bank Islam

Mobile App

2) Press ‘START’ 3) Read the Terms &

Conditions (T&C). If

you agree on the

T&C, press ‘AGREE’

button.

Bank Islam Mobile App – FAQ

4) Enter your Bank

Islam Internet

Banking User ID

5) Confirm your private

image and private

word

6) Enter your Bank

Islam Internet

Banking password

Bank Islam Mobile App – FAQ

7) Enter your identity

card number

8) Enter the 6 digit i-

Access Code sent to

your registered

mobile number via

SMS

9) Registration Completed

17. How do I view transaction pending authorization?

1) Launch Bank Islam

Mobile App

2) Enter your Bank

Islam Internet

Banking password

3) Pending transaction

displayed

Bank Islam Mobile App – FAQ

18. How do I authorise a transaction?

1) Launch Bank Islam

Mobile App

2) Enter your Bank

Islam Internet

Banking password

3) Check whether the

transaction

information is

correct. If yes, press

‘AGREE’

4) Enter the 6-digit

random generated

5) Transaction

authorised

Bank Islam Mobile App – FAQ

number and press

on ‘AUTHORISE’

19. How do I reject a transaction?

1) Launch Bank Islam

Mobile App

2) Enter your Bank

Islam Internet

Banking password

3) Press on ‘CANCEL’

Bank Islam Mobile App – FAQ

4) Transaction

rejected

20. How do I enable push notifications on the Bank Islam Mobile

App?

1) Launch Bank Islam

Mobile App

2) Enter your Bank

Islam Internet

Banking password

3) Press on

Bank Islam Mobile App – FAQ

4) Press on ‘PUSH

NOTIFICATION’ tab

5) Press on ‘YES’ 6) Enter your Bank

Islam Internet

Banking password

21. How do I de-register the Bank Islam Mobile App?

Bank Islam Mobile App – FAQ

1) Launch Bank Islam

Mobile App

2) Enter your Bank

Islam Internet

Banking password

3) Press on

4) Press on ‘DE-

REGSITER MOBILE’

tab

5) Press on ‘YES’ 6) Logout