Bank Of Baroda

KIOSK MANUAL User manual for agents operating KIOSK

TCS Confidential [Pick the date]

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Contacts

For questions or comments about this document’s technical content or to request changes to the document, contact:

Name Contact Details Organization

Poojan Shah Poojan.shah@tcs.com TCS

Manish Chandnani manish.chandnani@tcs.com TCS

Ramaiah CK Ck.ramaiah@tcs.com TCS

Purpose This document gives the stepwise details of process to support the operations of VLEs on field Target Audience The primary audiences for this document are:

CSC

Branch Mangers

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TABLE OF CONTENTS

GENERAL PROCESS FLOW ....................................................................................................................................................... 3

AGENT CREATION ................................................................................................................................................................... 4

AGENT ACTIVATION ............................................................................................................ ERROR! BOOKMARK NOT DEFINED.

AGENT FINGERPRINT CAPTURING ....................................................................................... ERROR! BOOKMARK NOT DEFINED.

KIOSK TERMINAL CONFIGURATION ....................................................................................................................................... 13

KIOSK TERMINAL MAPPING .................................................................................................................................................. 15

AGENT LOGIN ....................................................................................................................................................................... 17

CUSTOMER CREATION .......................................................................................................................................................... 18

ACCOUNT OPENING FORM ................................................................................................................................................... 26

TRANSACTION ..................................................................................................................................................................... 28

DEPOSIT .................................................................................................................................................................................. 28 WITHDRAWAL ......................................................................................................................................................................... 32

FUND TRANSFER ..................................................................................................................................................................... 36 MINI STATEMENT .................................................................................................................................................................... 41

DOS AND DONTS FOR BC AGENTS ........................................................................................................................................ 44

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GENERAL PROCESS FLOW:

1) Agent Creation

a. Agent will be created by the bank authorized person/CSC having BC login

b. The agent ID will be created by the system

c. The agent will be activated by the branch manager

d. Finger prints of agent will be captured using the biometric device/CSC

2) Terminal Configuration and mapping

a. KIOSK terminal of the agent will be configured by the bank authorized person having BC login

b. The KIOSK terminal will be mapped to the agent ID created

3) Customer Enrolment:

a. Once the agent is mapped to the KIOSK, he can enrol the customers

b. Customer details will be filled and fingerprints will be captured

c. A print of account opening form along with KYC documents of the customer created to be submitted to the branch manager

d. The branch manager will authorize the account on the basis of KYC documents

e. The CIF and account number will be generated after the account is authorized

4) Customer transaction:

a. Customer can login using the CIF/UID for any transaction

b. Customers fingerprints will be verified at the time of login

c. Customer can select the account and then perform any of the below transactions:

i. Money deposit

ii. Money withdrawal

iii. Fund transfer

iv. Mini Statement

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VLE Identified for KIOSK

VLE is required to visit the branch

and open an OD account required

for operations on field

CSC agency sends the VLE details

and terminal details to TCS. The

required fields for agent ID

creation is already shared by TCS

VLE will install device drivers

for Cogent/Legend biometric

device

TCS will create and activate

the agent ID in the system

for VLE.

VLE will login using the login

ID and password provided to

him. He is required to change

this password at first login

VLE ready for Customer enrolments and

transactions

TCS will do the

Terminal mapping for

VLE

TCS will provide BC Login to

CSC agency and VLE login

and passwords to VLEs

CSC agency will capture

fingerprints of the VLE using

the BC login provided to them

AGENT IDENTIFICATION TO AGENT

ACTIVATION AND TERMINAL MAPPING

PROCESS

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VLE creates new

customer in case of

customer enrolment

VLE will capture customer

fingerprint using biometric

device and sets the preferred

finger

VLE will fill all the required

customer details and upload

a photo of the customer

VLE will take printout of

Account Opening Form

(AOF), get it signed from the

customer and collect

required KYC documents

from the customer

VLE will login using the login

ID and password provided to

him. He is required to change

this password at first login

VLE ready for Customer enrolments and

transactions

Branch Manager will

provide CIFs and customer

Accounts numbers to VLE

VLE will submit all the AOFs

alongwith their KYC

documents to the

respective branch

Branch Manager will verify the

AOFs and authorize the

accounts

VLE logs on his mapped KIOSK terminal with

Agent ID and password

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AGENT CREATION:

The agent will be created by an authorized person having BC login. Agent can be created at the following path UserServices>Add/Update/Delete Agents

All the required details of the agent are suppose to be filled

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Please make sure that all the tabs viz. UserInfo, Internet, Address and Parameters are filled

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Once all the details are entered, click on Add

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AGENT ACTIVATION:

Agent is activated by any branch manager having another BC login. Agent can be activated at the following path UserServices>User Activation

Enter the Agent Id and click on Submit

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Once an agent is successfully created, his fingerprints are to be captured using the BC login

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AGENT FINGERPRINT CAPTURING:

Click on User services > FP Capture to capture the finger prints of the agent Steps to be followed for capturing the agent fingerprint will be displayed as follows:

1. Click on a finger on the image 2. Click on Capture button 3. Place the finger once light is diplayed on the Scanner 4. Repeat the procedure for the fingers to be captured

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After each fingerprint captured, a screen showing SUCCESS Status of the captured fingerprint will be displayed. Click on Continue each time, to continue capturing other fingerprints.

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Once all the fingerprints are captured, you will have to select three ‘Preferred fingers’ of your choice.

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KIOSK Terminal Configuration:

Click on Channel Configuration> KO Terminal Configuration to configure the KIOSK terminal used by the agent

Fill in the required details like KIOSK Terminal ID, KIOSK Name, Circle Id, Channel Id, and select the type of fingerprint scanner you are using and Click on Add.

To edit already existing terminal, you need to enter the Terminal ID and click on Query

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KIOSK Terminal Mapping:

Click on Channel Configuration> Kiosk Terminal Mapping to map the KIOSK terminal to the agent ID of the agent operating that KIOSK

Fill in the required details like KIOSK Terminal ID, Agent ID, Validity period, select the status as Active and Click on Add.

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Once the KIOSK terminal is mapped to a particular agent, only that agent is authorized to do enrollments and transactions through the mapped KIOSK.

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DO’s and DON’Ts for BC Agents

OD Banks Accounts and Saving Bank Accounts are required before BC Creation

Finger Prints are being used as authentication for BC Agent Verification and Transactions

Operator Rights of KIOSK terminal will be with BC Agent and can not be transferred

Please make sure to collect Finger prints and Photographs of correct person while doing

enrollment

Customer need to stand in upright position while giving photograph

Finger Prints of Customers should be clean and tidy while doing transactions

In case server is not responding while doing transaction, please wait

Offline Transactions are not allowed. Please do not attempt offline transactions

Accounts need to be authorized by bank also. Hence collect all the required documents from the

customer and submit along with the Account Opening Forms at the branch