VIN THNG THANH HA

BO CO TP S H v tn: Nguyn Nh Hi TTVT Th Xun - T vt- Mc Sn

THANH HO - 2008

LI M U Sau thi gian gn mt nm c lm vic ti Vin Thng Thanh Ho trong thi k cnh tranh mnh m gia cc doanh nghip vin thng trn c nc ni chung v trn a bn tnh Thanh Ho ni ring. L mt ngi lao ng trc tip, ti nhn thc ra c vai tr ca mi ngi lao ng trong doanh nghip gip cng sc gip doanh nghip ngy cng ln mnh. Trong thi gian mt nm, ti c phn cng lm vic ti TTVT Th Xun-T VT Mc Sn. Qua qu trnh lm vic, ti c thc hnh nhng kin thc, k nng cng vic c o to ng thi tch cc tch lu kin thc, k nng lao ng, tm hiu v mng li, quy trnh sn xut kinh doanh ti n v. L mt thnh vin mi trong doanh nghip ti nhn thc c r tm quan trng ca cng vic, c gng phn u hc tp rn luyn k nng, nng cao hiu bit ngy phc v tt hn cho doanh nghip. Tuy nhin cn nhiu iu cha c thng tho, cha mnh rn v chn chn trong cng vic, vi vy ti rt cn s quan tm, gip ca cc anh ch i trc, lnh o ca cc n v ti ngy cng chn chn hn trong cng vic, gp phn nh b a doanh nghip ngy cng ln mnh. Qua thi gian va qua, ti xin c trn trng gi li cm n ti lnh o doanh nghip, lnh o n v to iu kin gip , cm n cc anh, ch, cc c ch i trc tn tnh ch bo ti c th hon thnh tt cng vic trong 3

thi gian qua. Thanh Ho, ngy 08 thng 12 nm 2008

Nguyn Nh Hi

Phn I Ni quy an ton sn xut Bu chnh vin thng Bu in tnh Thanh ho c nay l Vin Thng Thanh Ho l mt n v Anh hng lc lng v trang, thnh vin ca Tp on Bu chnh Vin Thng Vit Nam, c nhim v t chc xy dng c s h tng thng tin v pht trin mng li BC-VT nhm cung cp cc loi hnh dch v BC-VT trn a bn ton tnh, phc v yu cu pht trin kinh t, x hi an ninh quc phng ca tnh nh v nhu cu thng tin lin lc ca nhn dn. Qu trnh hot ng sn xut, trong mi trng tip xc vi cc trang thit b hin i, t tin v nhiu yu t nguy him, c hi i vi ngi lao ng. m bo s an ton cho mi ngi lao ng v thit b c bit cho Doanh nghip ng vng v pht trin, n v c nhng quy nh v an ton sn xut yu cu mi CBCNV phi trit chp hnh. Ni quy ny c p dng cho mi ngi lao ng mi c s sn xut trong ton Bu in tnh v c c th bng nhng iu khon sau: iu 1: Cm a ngi l vo c quan tip ring ni lm vic, cm un nu ht thuc ti ni lm vic, cm ung ru bia trc v trong khi lm vic, cm mang v kh, vt liu n, cht d chy v cc mt hng quc cm vo khu vc c quan. iu 2: Khi lm vic mi cn b cng nhn vin phi n mc nghim chnh trang b phng h lao ng theo quy nh i vi tng chc danh. iu 3: Ch c ngi c o to nm vng tnh nng k thut cng ngh ca thit b c phn cng trc ca chnh ang trong ca trc mi c vn hnh thit b. iu 4: Khi thi cng cc hng mc cng trnh c lin quan n in AC, DC lm vic trn cao mang vc vt nng phi tun th cc quy nh quy trnh quy phm k thut chuyn ngnh trong thi cng phhi kim tra cc thit b an ton ca t, xe my, xe p m bo an ton trc 5

khi ln ng. Ngi li xe phi c m bo him v phi hc lut an ton giao thng ng b i vi xe c dung tch xi lanh t 50cc tr ln, ngi iu khin xe m t phi c giy php li xe. iu 5: Trong ca trc, ngi trc ca khng c ng, lm vic ring hoc ri v tr trc. C trch nhim v an ton thit b v phi hp x l trn mng. Phi giao cho ca sau y tnh hnh thit b, tnh hnh thng tin lin mng k c cc phng tin phng chy cha chy. iu 6: Mi cn b cng nhn vin c trch nhim bo v ti sn ca n v, khng thay i hoc tit l thng tin b mt cng ngh s liu sn xut kinh doanh khi cha c php ca cp trn. iu 7: Phi kim tra li h thng in, ct in c lp cc thit b dng in khi ri khi ni lm vic. iu 8: Khi dng cc loi dy dn bng kim loi thay th cho dy cu ch, cu chy phi tnh ton ph hp vi cng dng in khi s dng. Phng tin cha chy phi ni kh ro thong mt d ly, thng xuyn c kim tra bo dng. Khi pht hin chy phi tm mi cch thng bo cho mi ngi bit v ct in trc khi cha chy, khng dng nc cha chy do nguyn nhn xng hoc ngun in gy ra chy, dng bnh CO2 cha chy cho cc thit b vin thng. iu 9: Khng dng c t trang c nhn trong phng my khng t a vt t trang thit b ri khi n v, khi ni quy nh khi cha c lnh. iu 10: Cc phng my trang b iu ho nhit phi ng kn ca mi khi ra vo trn ca c bin ch dn chiu ng m tin li trong tnh hung khn cp. iu 11: Phng my, phng lm vic phi ngn np gon gng b tr khoa hc khng cn tr qu trnh i li thun tin khi c tnh trng khn cp, ni giao dch trc dn phi khang trang sch p c y cc biu mu

hng dn khch hng bng cc cc dch v bu chnh vin thng.

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Host TDX Th? Xu?n

Host Neax Thanh ho?

Phn IIKhi qut thc trng mng vin thng thanh ho

I: Khi qut v mng vin thng Thanh Ho. Thanh ha l mt tnh nm v tr bc trung b, pha bc gip Ha Bnh, Ninh bnh, pha nam gip Ngh An, pha ty gip Lo, pha ng l Bin ng. a hnh rt phc tp bao gm min ni, trung du, ng bng v min bin. Thanh ho c 31 n v hnh chnh bao gm cc huyn, th x, thnh ph vi s dn trn 3 triu ngi mt dn s tp trung khng ng u gia cc vng trong tnh, i sng vt cht cng nh tinh thn do m phn ha khng u. Tt c nhng mt tc ng ch quan v khch quan dn ti vic lp t v thit lp mng gp rt nhiu kh khn, cu hnh mng rt phc tp, chng loi thit b chuyn mch ln truyn dn rt a dng. Tuy nhin chng ta c th m t tng quan v mng vin thng Thanh ha nh sau: 1. Cu hnh mng li Mng vin thng Thanh ha hin nay bao gm nm Host l : HOST- Neax 61 Thnh Ph Thanh ha, Host Tnh gia, Host Vnh Lc v 2 Host c lp t ti th Xun Th xun gm c HOST-AXE v HOST TDX-1B. Ngoi ra cn mt s tng i c lp khc transit qua cc Host. Cu hnh cc Host trong tnh c u vi nhau trn s sau : Toll

Host- AXETh? Xu?n

Host

T?nh Gia HostV?nh L?c

Hnh 1. S u ni cc Host 2. H thng chuyn mch Hin nay ang hot ng trn ba h thng chuyn mch ln l h thng chuyn mch TDX-1B, y l h thng tng i in t s c lp t u tin ti Thanh ho(dung lng ti a l 22528 lines, cc v tinh RSS dung lng l 1024 lines v cc SRSS dung lng 256 lines). Th hai l h thng tng i Neax 61 . Ngoi ra cn c cc tng i c lp APR, tng i Neax-XS c bit h thng tng i AXE l tng i dung lng ln c nhiu tnh nng u vit, n c th p ng c nhu cu s dng cc dch v hin ti v trong thi gian sp ti, hin nay h thng m rng vi dung lng ln n 127k (hin c khong 111 nghn thu bao trn h thng ). H thng chuyn mch ca Thanh Ho hin nay c t chc bi 3 trung tm chuyn mnh chnh: HOST Thanh Ha ,HOST Th Xun vHOST Triu Sn v mt s tng i c lp ti mt s im c dung lng chuyn mch thp. - HOST Th Xun: Host Th Xun l trung tm chuyn mch ca 2 h thng chuyn mch l ERICSSON AXE810 v TDX - 1B. Hai h thng chuyn mnh ny gm cc 9

tng i v tinh phc v cho cc huyn min pha ty Thanh Ho gm hn 60 tng i v tinh. - HOST Thanh Ha c t ti to nh trung tm ca Bu in tnh Thanh Ha phc v khu vc pha ng, nam v bc Thanh Ha. -HOST Triu Sn mi c thnh lp nhm nng cao cht lng truyn dn gim thiu s qu ti cho cc HOST Th Xun v HOST Thanh Ha. - Ti mt s huyn min ni cn mt s tng i c lp phc v cho khu vc tha dn c, lu lng chuyn mch thp. Ngoi h thng chuyn mch ni trn l thit b DSLAM phc v cung cp dch v Internet bng rng MegaVNN. Hin nay , thc hin mc tiu a cng ngh thng tin ti mi nh v p ng mc tiu ho mng Mga school v VNPTschool Vin Thng Thanh Ha ang dn ho mng DSLAM cho tt c cc tng i.Trn a bn t Mc Sn cng nh c Trung Tm Vin Thng Th Xun c 100% cc tng i c DSLAM gp phn pht trin nhanh khch hng SDSL lm tng doanh thu cho doanh nghip.

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3. H thng truyn dn. C ba hnh thc truyn dn ang c ng dng ph bin hin nay l: Truyn dn vi ba s: y l phng thc truyn dn ph bin nht hin nay mng vin thng Thanh ha. u im ln nht ca n l d dng lp t v pht trin mt tuyn truyn dn trong nhng iu kin phc tp ca a hnh nh sng ngi i ni chia ct... Tuy nhin nhc im ln nht ca n l hn ch v bng thng, do khi pht trin cc dch v mi, dch v tch hp (Truyn s liu, internet tc cao ADSL,video...), gp tr ngi rt ln khng p ng c cht lng dch v QoS. Hin nay cc thit b truyn dn vi ba ang hot ngtrn mng Thanh Ha l: AWA, SIS34Mbps, DM1000, CTR, Minilink,PASOLINK... Nhng thit b ny p ng c nhng yu cu truyn dn hin nay. Nhng trong tng lai ng vng v pht trin lun v tr ng u trn th trng trong thi k cnh tranh kinh t th cn u t pht trin cc phng tin truyn dn mi, bng thng rng kh nng tch hp cao. Truyn dn quang: y l phng tin truyn dn l tng cho mng truyn dn, nhm p ng c cc dch v mi... Hin nay, trong mng vin thng Thanh ha c rt nhiu thit quang : FLX, SMS600, Cisco, NG-SDH, Metro.... Cc tuyn s dng thit b truyn dn FLX 150/600 v SMS 600+ -C v -Ph sn- ng sn - Cu thiu-Triu sn-Th xun -C v - nh hng - Hm rng. 11

-C v - Lai thnh - Mi - Sm sn - Qung tin. Triu sn - Sao vng - Mc sn -C v - Hong qu - Ngha trang - i lc - ln - H trung - Ga BS - Bm sn- Lam sn. -C v - Qung xng Ghp - Ch Kho - Tnh gia - Mai lm. -C v-Ba voi. -Ngc lc-Lang chnh-ng tm-Quan sn. Hin nay, thit b NG-SDH v ang c hon thin a vo s dng mt s ring : + Ring 1(STM-64): Thanh ho -Ga Bim Sn- Vnh lc- Ngc Lc Th xun - ng sn. + Ring 2( STM-16):Thanh Ho -Nng Cng Tnh gia Qung Xng Sm Sn. + Ring3( STM-16): Thanh ho - Hong Ho -Hu LcNga sn Ga Bm Sn- H trung. + Ring 4(STM16) :Th xun Mc Sn -Triu sn ng sn Thiu Ho -Kiu. - Ngoi ra cn hai ring CISCO cng c a vo s dng nm qua. Truyn dn quang c nhiu tnh nng u vit p ng c cc nhu cu v m rng cc dch v. Chnh v vy trong vi nm gn y Vin Thng Thanh Ho ang tng bc quang ha mng li. Hin nay, Vin thng Thanh Ho v ang trin khai

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lp t cc tuyn cp quang thit lp v hon thin cc vng Ring p ng s pht trin th trng vin thng rng khp trong ton tnh. Truyn dn thng tin v tinh: Truyn dn thng tin v tinh l phng tin truyn dn c u im nh p ng c cho nhng vng c a hnh xa xi ho lnh, i ni... Tuy nhin, nhc im ln nht ca n l chi ph thu knh v lp t u cui truyn dn l rt ln.

Nhn xt: Nhn chung mng Vin Thng Thanh Ha b tr nh th l hp l Song trong mng hin vn c mt s hn ch nh . l: - Trong mng ang cn s dng rt nhiu thit b truyn dn cng nh thit b chuyn mch, gy kh khn trong cng tc bo dng, vn hnh v quy hoch mng v cc thit b khng ng b. - Do h thng cp quang cha c hon thin nn mt s vng ring cha khp kn. V vy khi s c xy ra trong vng ring gy mt lin lc nhiu trm. 4. nh gi v kh nng cung cp v m rng dch v Thanh Ha l mt tnh c dn s ng, din tch ln cho nn c th ni Thanh Ha thc s l mt th trng tim nng. Nht l trong nhng nm gn y i sng vt cht c nng cao ln th nhu cu s dng cc loi hnh dch v cng tng. 13

i vi h thng chuyn mch: Tng cng ty bu chnh vin thng vit nam cng vi Bu in tnh Thanh Ho (Nay l Vin Thng Thanh Ho) a vo khai thc h thng chuyn mch AXE 810. y l h thng chuyn mch tin tin c nhiu tnh nng u vit n c th p ng c vic m rng cc dch v trong thi gian sp ti. Tuy nhin trn mng Vin Thng Thanh Ho ang cn tn ti mt s cc tng i c lp khc nhau hot ng thiu ng b v khng n nh gy kh khn trong vic vn hnh v x l, khng p ng c nhu cu pht trin v m rng cc dch v mi ca a phng, nhng trong thi gian sp ti cc tng i ny s dn c thay th bng cc v tinh ca h thng AXE 810 v NEAX-61. Trong nm 2008 Vin Thng Thanh Ho s m rng thm mt host AXE vi dung lng 54 K nhm p ng nhu cu pht trin thu bao c nh trong tnh. Dch v ni dung: Hin nay, Vin Thng Thanh Ho a vo nhiu loi hnh dch v ni dung nh l: m nhc v gii tr, thng tin nng hng ngy, tra cu thng tin tng hploi hnh dch v ny trong tng lai chng ta cn phi a dng hn na . Vic trin khai tt dch v ni dung s gip a li cho chng ta mt ngun thu ln ngoi dch v thoi truyn thng. Dch v internet: Trong vi nm gn y th trng internet ADSL pht trin nhanh chng trn a bn tnh Thanh Ho. Vin thng Thanh Ho nhanh chng u t, lp t DSLAM rng khp trn mng vin thng ton tnh cho php chng ta c th cung cp dch v ADSL cho khch hng. y l mt dch v c doanh thu cao. Chnh v vy tp trung pht trin loi hnh dch v ny. Hin nay, th trng internet nhu cu cn rt ln cho nn nhanh 4

chng khai thc th trng ny. c bit cn ch ng lin h vi cc c quan, t chc trong tnh cung cp dch v ny cho h. Dch v in thoi c nh khng dy: Vic VNPT ni chung v Vin Thng Thanh Ho ni ring a vo hot ng mng c nh khng dy gp phn khc phc c tnh trng nhng ni m mng cp khng th vn ti. c bit hn l, trong tng lai s pht trin mng Thanh Ha thnh mng tch hp v l thnh phn ca mng th h mi quc gia v quc t. Tn gi ca cng ngh mi ny c tn l NGN(Mng a dch v th h mi). Vi mng ny khi c hot ng th h thng mng vin thng ca chng ta hin nay ch l mt thnh phn ca mng vi chc nng truy nhp vo mi trng mng dng chung tch hp. Ngoi ra, mng th h mi cn c cc mng thnh phn nh: mng di ng, mng d liu, mng internet....Khi chng ta c th cung cp nhiu loi hnh dch v m mng NGN c th mang li. II. Cu trc mng, kh nng cung cp v m rng dch v ca HOST- Th Xun. 1. Mng truyn dn Host-Th xun. Th xun l mt huyn min ni gip gianh gia ng bng v min ni, sng ngi chia ct. Do thit b truyn dn Host-Th xun tng i a dng, hin nay mt s hng truyn dn nh tuyn v Th xun vn ang cn s dng mt s thit b truyn dn vi ba s. Nhng vi nhiu l do ch quan v khch quan v nhu cu dch v v a hnh nh vy nn vi ba s vn l mt phng tin truyn dn kh l tng trong iu kin hin nay. Hin nay, Host-Th xun ang dng mt s loi truyn dn 15

sau : + Truyn dn viba: Minilink, CTR, DM1000, PASOLINK, AWA,DM1000 + Truyn dn Quang: NG-SDH, CISCO, PASOLINK, VOM, SMS600, FLX,METRO -Thit b CISCO a vo hot ng vi hai vng Ring nh hnh v:

Hnh 1 .S Ring 1 Cisco

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0100090000032a0200000200a20100000000a201000 026060f003a03574d46430100000000000100ee840000000 001000000180300000000000018030000010000006c0000 000000000000000000350000006f0000000000000000000 000033e0000692b000020454d4600000100180300001200 0000020000000000000000000000000000003b130000201 90000d00000001001000000000000000000000000000014 2e0300a0270400160000000c000000180000000a0000001 000000000000000000000000900000010000000a60e0000 410a0000250000000c0000000e000080250000000c00000 00e000080120000000c0000000100000052000000700100 0001000000a4ffffff00000000000000000000000090010000 0000000004400022430061006c006900620072006900000 00000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000000000 00000001200c8681200100000002c6c1200ac69120052516 0322c6c12002469120010000000946a1200106c12002451 60322c6c1200246912002000000049642f31246912002c6c 120020000000ffffffff2c28d000d0642f31ffffffffffff0180ffff01 800fff0180ffffffff000000000008000000080000d4fb4a0501 000000000000005802000025000000372e90010000020f05 02020204030204ef0200a07b20004000000000000000009f 00000000000000430061006c00690062007200000000008 00c250570a06032f8d193bf0c28d0009c56c200586912009c 38273106000000010000009469120094691200e87825310 6000000bc6912002c28d000647600080000000025000000 0c00000001000000250000000c000000010000002500000 00c00000001000000180000000c00000000000002540000 00540000000000000000000000350000006f00000001000 000be338740c95287400000000057000000010000004c00 0000040000000000000000000000a60e0000410a0000500 00000200000003600000046000000280000001c00000047 17

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0100090000032a0200000200a20100000000a20100 0026060f003a03574d46430100000000000100ee840000 000001000000180300000000000018030000010000006c 0000000000000000000000350000006f00000000000000 00000000033e0000692b000020454d4600000100180300 0012000000020000000000000000000000000000003b13 000020190000d000000010010000000000000000000000 000000142e0300a0270400160000000c00000018000000 0a00000010000000000000000000000009000000100000 00a60e0000410a0000250000000c0000000e0000802500 00000c0000000e000080120000000c0000000100000052 0000007001000001000000a4ffffff0000000000000000000 00000900100000000000004400022430061006c0069006 2007200690000000000000000000000000000000000000 0000000000000000000000000000000000000000000000 000000000000000000000001200c8681200100000002c6 c1200ac691200525160322c6c120024691200100000009 46a1200106c1200245160322c6c1200246912002000000 049642f31246912002c6c120020000000ffffffff2c28d000d 0642f31ffffffffffff0180ffff01800fff0180ffffffff00000000000 8000000080000d4fb4a050100000000000000580200002 5000000372e90010000020f0502020204030204ef0200a0 7b20004000000000000000009f00000000000000430061 006c0069006200720000000000800c250570a06032f8d19 3bf0c28d0009c56c200586912009c382731060000000100 00009469120094691200e878253106000000bc6912002c 28d0006476000800000000250000000c00000001000000 250000000c00000001000000250000000c000000010000 00180000000c0000000000000254000000540000000000 000000000000350000006f00000001000000be338740c9 5287400000000057000000010000004c00000004000000 0000000000000000a60e0000410a000050000000200000 19

Hnh 2. S Ring 2 Cisco - Thit b PASOLINK a vo hot ng trn cc tuyn: Th xun- Triu sn, Th xun- Mc sn, Th xunMinh tin. Vic a thit b ny vo hot ng trn cc tuyn thun li cho vic m rng lung E1 cho cc trm ng thi m an ton thng tin khi c s c xy ra t quang trn mt s tuyn. - Trn mt s tuyn khc cng ang s dng thit b Viba: Th xun- Xun lai(CTR), Th xun Kiu (DM1000), Th xun Xun lp (AWA), Th xunXun Hng (AWA), Th Xun Hm rng (DM), Th xun Minh tin (Minilink), Th xun Mc sn (Minilink). - Thit b quang Metro cng ang s dng trn mt s tuyn : Th xun- Xun Ho, Th xun Xun quang, 0

Th xun Xun Khnh, Th xun- Th Nguyn. - Thit b quang VOM c s dng trn tuyn Th xun Xun Thnh. - FLX150/ 600 v SMS 600+ i t Th xun n Triu sn. - Thit b truyn dn NG-SDH cng c a vo hot ng trn tuyn Th XunThanh Ho.

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Bng tng hp E1 ca cc thit b truyn dn ti Host-Th xun.S TT 1 2 3 4 5 6 7 8 9 9 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8 1 9 Minilink Minh Tin 15E1 16E1 Minilink Mc sn 5E1 16E1 DM1000 T tr 3E1 4E1 DM1000 Kiu 6E1 8E1 DM1000 Hm Rng 8E1 8E1 CTR Xun lai 3E1 4E1 AWA nh Ho 1E1 2E1 AWA Xun Lp 1E1 2E1 FLX SMS600 NG-SDH VOM Cisco(Ring1) Cisco(Ring2) PASOLINK PASOLINK PASOLINK PASOLINK AWA Triu sn Mc sn Minh Tin Hm Rng Xun hng Xun Thnh Thit b Hng E1. S dng 42E1 159E1 159E1 3E1 58E1 54E1 14E1 10E1 2E1 16E1 1E1 42E1 160 E1 189E1 8E1 63E1 63E1 16E1 16E1 16E1 16E1 2E1 E1 Lp t

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Nhn xt : Hin nay, mng truyn dn ca Host- Th xun rt a dng v thit b v c bit l a nhiu thit b quang vo s dng thay th mt s tuyn viba trc y c cht lng xu. Ti c mt vi nhn xt v mng truyn dn Host-Th xun nh sau : - Vi vic m rng thm mt s thit b truyn dn trong nm qua gip cho vic m rng lung, b tr lung E1 cho cc trm c thun li. c bit vic a thit b NG-SDH vo cui nm 2007 thun li cho vic b tr cc lung trung k gia cc Host v i Toll, NGN. Chnh v vy, m trong nm 2007 vo dp tt chng ta khc phc c tnh trng nghn mng so vi nhng nm trc. - Trong nm qua chng ta a hai vng Ring Cisco vo s dng. Tuy nhin do cu hnh vng Ring cha hon thin cho nn khi s c xy ra mt trm no trn tuyn th c th gy mt nh hng n mt s trm khc. - Do s lng trm v tinh ca tng i AXE ngy cng nhiu, do nhu cu pht trin, cu hnh ca tng i Nec- Thanh Ho ht dung lng. Chnh v vy m nhiu trm v tinh khu vc a l khng ph hp vn phi u v Host-Th xun cho nn phi qua nhiu node trung gian, dn n tn dung lng truyn dn cng nh cht lng truyn dn gim. 2. Mng chuyn mch Host- Th Xun. Hin ti Host-Th xun c hai h thng chuyn mch HOST ang hot ng h thng TDX-1B v cc v tinh 23

RSS, SRSS th hai l h thng AXE v cc v tinh ASM v cung cp giao din V5.2 cho mt s u COT. Ngoi ra cn c mt s trm ang dng tng i c lp APR transit qua HOST AXE nh Vc. Tnh n thi im ny, h thng chuyn mch AXE810 ln n 91 trm ASM, gn 20 trm u COT u vi tng i AXE thng qua giao din V5.2 v qun l mt s lng u s rt ln chnh v vy m mng li cc trm v tinh ca h thng rt rng v ln. Hin nay, s liu cc lung trung k tng i AXE kt ni vi cc tng i khc c m rng rt nhiu so vi trc y c th l : 58E1 i hng NGN, 23 E1 i toll2, 19E1 kt ni vi TDX-1B, 83E1 kt ni vi tng Host Thanh ho. 13E1 i Toll1, 12E1 kt ni Host tnh gia, 7E1 kt ni vi Host Vnh Lc. H thng TDX- 1B cc trm v tinh SRSS khng cn dng na, ch cn li mt s trm RSS ang dng l : 2RSS Minh Tin, Basi, in l, Phc do, Sng m, Th bnh, Th vc. Mt s trm SRSS v RSS trc y c thay th bng mt s trm ASM v V5.2. Nhn xt: -H thng chuyn mch AXE trong thi gian a vo hot ng, ti thy, y l h thng hot ng n nh, dung lng ln, vic m rng rt d dng. Vic m rng h thng ch l m rng thm cc module. Trong nm 2007 va qua h thng AXE810 m rng thm mt s cacrd ET155 nhm m rng cc thm cc trung k cho lin host v cho cc v tinh ca h thng, ng thi chng ta cng m rng thm mt s card RPG3 dng cho iu khin giao din V5.1 v cho bo hiu v tinh. 4

-y l h thng c cu hnh ca trm v tinh ASM rt n gin, khng phc tp nh cc h thng khc. Chnh v vy m thun li cho vic x l, lp t m rng v iu chuyn. -H thng chuyn mch TDX-1B, hin nay s trm cn li rt t. Trong tng lai gn chng ta c th thay th bng v tinh ASM ca AXE. Mt s trm v tinh ca TDX -1B cht lng ng b km v d nh trm Minh Tin. 3. H thng thng tin di ng. Hin nay trn a bn Th xun v ang c nhiu danh nghip vin thng trong lnh vc thng tin di ng a h thng di ng vo khai thc. in hnh l doanh nghip Viettel, S-fone vo hot ng. Nh vy, chng ta thy rng, th trng vin thng di ng ca Th xun ang nng ln. H thng thng tin di ng ti Host-Th Xun c trang b mt BTS Vinaphone v BTS Mobile. Dung lng ca hai BTS trn vn cn rt nhiu p ng nh cu ca khch hng trong thi gian sp ti. Tuy nhin vi nhng l do hi nhp cnh tranh ca cc doanh nghip nn s lng cc thu bao ca Vinaphone v mobilephone b phn tn vo cc mng khc in hnh l Viettel mobile. Nhu cu s dng di ng s ngy cng tng ln tuy nhin BTS th xun vn c th phc v nhu cu dch v trong thi gian sp ti.

25

PHN III L THUYT CHUYN MN V TM HIU CHUNG MNG VIN THNG THANH Ho I. L thuyt chuyn mn: 1. Cp thng tin Trn mng li hin nay chng ta ang s dng ph bin hai loai cp dng truyn dn tn hiu, l cp ng v cp quang : 1.1. Cp ng: -u im: +Truyn dn c nhiu knh thng tin v suy hao truyn dn nh. + Chng c nhiu v nh hng ca mi trng bn ngoi. + m bo c b mt thng tin. + m bo m quan, nht l thi cng trong thnh ph. + Tui th cao gi thnh thng tin r. -Nhc im: + Thi cng v bo qun phc tp. + Vn u t ban u ln. Phn loi cp ng :

- Phn theo hnh thc s dng + Cp trung k. + Cp ni ht. - Phn loi theo iu kin lp t: 6

+ Cp treo +Cp chn trc tip +Cp cng +Cp th nc,th bin - Phn loi theo cu trc ca cp: +Cp ng trc +Cp i xng - Phn loi theo cch xon dy trong cp: Cp xon nhm i, Cp xon nhm 4 hnh sao, cp xon nhm i kp, cp xon nhm 4 kp, xon chm, xon lp. - Phn loi theo cht cch in: +Cp nha l cp c cht cch in bng nha +Cp du l cp c cht cch in bng du - Phn loi theo v bo v: +Cp nha PVC +Cp nhm +Cp ch (nay khng dng na) -Phn loi cp theo tn s truyn dn trong cp: +Cp m tn +Cp cao tn Cc vt liu cu to cp ng : * Dy rut cp: - Nhim v : Truyn dn tn hiu (tn hiu thoi, fax, internet). - Yu cu k thut : + in tr dy dn phi nh. + Suy hao truyn dn phi nh. + bn c hc cao, t b n mn ho hc. 27

+ D hn ni v sa cha. + Nguyn liu nhiu v gi thnh phi h. * Cu to : c ch to t ng nguyn cht c h s gin n v nhit nh (0.0393) v in tr sut nh. V hnh thc th dng trn c ang c s dng ph bin, ngoi ra c th c dng nhiu si nh xon li hoc nhiu si nh xon xung quanh mt si ln. * Cht cch in: - Tc dng v yu cu k thut. Tc dng : Cch in gia cc si dy,gia cc mch,gia cc nhm dy,gia cc lp,gia dy vi v bo v v gia dy vi mi trng bn ngoi. Yu cu k thut : in p nh thng cng ln cng tt, gc tn hao ca cht cch in phi nh, hng s thm thu cht in mi phi nh. - Vt liu ch to cht cch in : Trong mng cp hin nay cch in bng nha ho hc v du ho hc ang c s dng ph bin, nha ho hc thng dng l nha polyetylen (PE), hoc polyvinynclorua. i vi nha PE thng dng lm cht cch in ca dy rut cp, loi cp ny c kh nng cch in tt, khng b kim v axit ph hu, chu c nhit t 40- 1000C, mn ra nhit t 105- 1500C v cng li nhit t -60 -400C. Nha PVC c kh nng cch in cao, chng m tt c dng lm v bo v cp. Du ho hc JellyFilling thng c s dng hin nay, 8

du c kh nng chng m tt, c tc dng lm tng kh nng cch in cho cp v chng cn trng gm nhm, loi du ny khng b ng cng nhit v thi gian, do lm cho cp c mn do v gim ma st gia cc dy dut cp trong qu trnh s dng. - Hnh thc cch in . Cch in bng nha c, cch in bng nha c xp, cch in bng nha c xp +c. Cu trc cp:

* Cu trc li cp: - Tc dng ca xon dy : + Lm tng kh nng chu lc cho cp. + Chng xuyn m gia cc nhm dy trong cp, + Lm cho cu trc ca cp lun cht ch, tit kim c v bc bo v. + Thi cng bo qun khng b nhm ln. - Cc hnh thc xon dy: Xon nhm i: L hnh thc xon 2 si dy c bc cht cch in xon vi nhau theo mt bc xon nht nh Xon nhm 4 hnh sao :em 4 si c bc cht cch in t i xng nhau v xon theo mt bc xon nht nh, xon nhm 4 c tc dng chng xuyn m gia cc nhm 4 vi nhau trong cp. Xon chm : L hnh thc tp hp cc nhm i vi nhau xon thnh 1 chm. Xon lp : Hp cc nhm dy hoc cc chm dy 29

xon thnh tng lp, cc lp lin k nhau th xon ngc chiu nhau, xon lp c tc dng chng xuyn m gia cc nhm trong cp. * V bo v : - Tc dng ca v bo v : Khng nh hng ca mi trng bn ngoi tc ng vo li cp nh nhit , m. Chng xuyn nhiu t mi trng vo cp, v t cp ra mi trng bn ngoi. Chng n mn ho hc v in hc n dy rut cp. Chng cn trng gm nhm. - Cc loi v bo v : V nhm:+ u im l nh, mm do, chng m v chng m tt + Nhc im l d b n mn ho hc,in hc v kh hn ni. V nha : +u im l nh, chng m tt, cch in tt t b tc ng v mt ho hc ,d hn ni, nguyn liu nhiu gi thnh r + Nhc im l khng chng c nhiu v d b lo ho theo thi gian * V gia cng : - Tc dng : Lm tng thm cng cho cp - Cc loi v gia cng : Loi hai ai st ln , loi gia cng bng si st trn , loi gia cng bng si st rt * Lp bao che chn t. - Tc dng : 0

phng xuyn nhiu gia cc nhm dy trong cp, gia li cp vi mi trng bn ngoi v mi trng bn ngoi vi li cp. - Hnh thc bao che chn t. Bao che nhm, bao che vng, bao che ngn i. 1.2. Cp quang : - u im: + Tn hao trn ng truyn thp, do vy trong h thng thng tin quang khang cch gia cc trm lp c th t vi chc km n vi trm km. + Bng tn truyn dn rng truyn tn hiu cao tn. + ng knh si nh trng lng nh . + Khng b nh hng ca in t trng. + Tit kim ti nguyn. + Cho php truyn dn ng thi cc tn hiu c bc sng khc nhau. + Si quang khng dn in v vy khng phi tch cp ra khi thit b gy cm ng t trng . - Nhc im : + Cng ngh ch to phc tp . + Quy trnh bo dng thi cng, hn ni phi c trang thit b hin i

.Cu ta ca cp quang - Cu to ca si quang: Si quang c cu to bi li si v v si c ch to sao cho chit sut n1 ca li ln hn chit sut n2 ca 31

v khi ta a mt tia sng vo li vi mt gc ti nh s to nn phn x ton phn gia cc li v v lm cho anh sng c truyn trong li si i xa m khng thot ra ngoi.

Li si c lm bi thu tinh thch anh hoc thu tinh nhiu thnh phn. V si cng c lm bi thu tinh thch anh hoc thu tinh nhiu thnh phn c chit sao cho chit sut v si ln hn chit sut li. Si quang c chia lm 3 loi l a mode chit sut bc, a mode chit sut gim dn v si quang n mode: - Si quang a mode chit sut phn bc: C u im l ng knh li ln nn d ch to, hn ni v d ghp vi ngun quang hay thit b thu v nhc im l tn sc mode ln gy mt tn hiu, suy hao ln dn n hn ch c ly truyn, bng tn truyn dn hp hn ch tc truyn dn. - Si quang a mode chit sut gim dn: C u im l ng knh li si ln nn d hn ni v ghp vi ngun quan v thit b thu, gim c tn sc mode. Nhc im 2

l ch to phc tp, suy hao ln, tc truyn dn thp. - Si quang n mode: C u im l khng c tn ss mode, suy hao thp nn c ly truyn di, tc truyn rt cao nhng c nhc im l ng knh li nh dn n kh khn khi ch to hn ni v ghp vi ngun quang hay thit b thu.

2.Cu trc, quy lut mu ca mt s loi cp ng s dng trn mng ngoi vi s dng trn mng: Cp Nht : K hiu : - Cp cng : CCP- LAP. - Cp treo : CCP- LAP - SS. Cp Nht c cu to bi dy dn ng mm nguyn cht, tit din trn c,ng knh d = 0.35mm, 0.45mm, 0.65mm, bn ngoi l lp cch in mu, cc si dng xon 4, 5 xon ny c xon vi nhau to thnh mt chm quang 10 i, cc qut c qun dy ngoi theo mu chnh ca cp v xon vi nhau to thnh chm ln. Tu theo dung lng cp, cc chm ny li c xon vi nhau to thnh rut cp. Bn ngoi rut cp l lp nha PE, lp nhm chng nhiu v ngoi cng l v nha PVC Cp Nht dng 5 mu chnh l: dng, vng, xanh, , tm v 3 mu ph l trng, nu, en b mu, cc i trong mt qut 10 i c quy nh nh sau: i 1.Mu dng + Mu trng i 2. Mu nu + Mu en 33

i 3. Mu vng + Mu trng i 4. Mu nu + Mu trng i 5. Mu xanh + Mu trng i 6. Mu nu + Mu en i 7. Mu + Mu trng i 8. Mu nu + Mu en i 9. Mu tm + Mu trng i 10. Mu nu + Mu en Cp VinaDeasung : K hiu : - Cp cng : Cch in bng nha c ( CCP-JF-LAP). Cch in bng nha xp c( FS-Jf-LAP). - Cp treo : Cch in bng nha c ( CCP-JF-LAP-SS) Cch in bng nha xp c ( FS-JF-LAP-SS) Cp VinaDeasung c dy dn cu to ng mm nguyn cht, tit din trn u, ng knh d =0.4mm, 0.5mm, 0.65mm, 0.7mm, 0.9mm, bn ngoi l lp cch in, dng xon nhm i, cc i xon vi nhau thnh chm nh, cc chm nh c phn bit bng dy qun ngoi v xon vi nhau to thnh rut cp, bn ngoi l lp nha PE, v nhm chng nhiu v ngoi cng l lp nha PVC. 4

Cp VinaDeasung dng cc mu chnh l: Trng ,, en, vng, tm v mu ph l:Dng, cam, lc, nu, tro mt mu. Mu ca i cp trong mt chm c bn c m t bng sau: Mu Ph Mu Chnh Trng en Vng Tm Dng Cam Lc Nu Tro

1 6 11 16 21

2 7 12 17 22

3 8 13 18 23

4 9 14 19 24

5 10 15 20 25

Trn mng Vin Thng Thanh Ho hin nay ang s dng nhiu loi cp vi dung lng khc nhau:10x2;20x2;30x2;50x2;100x2;200x2;300x2;400x2;500 x2;600x2;800x2.Vi nhiu kiu cu trc khc nhau phn bit bng cc dy qun ngoi. V d: Cng l cp vinadeasung dung lng 300x2 ta c th thy 2 loi cu trc. -Loi 1:cu trc cp chia lm 2 lp +Lp 1 :t i 1- 100 chia lm 4 quat :dngtrng:cam-trng:lc-trng:nu-trng. +Lp 2:t 101-300 c chia thnh 8 quat:tro-trng:dng-:cam-: lc-:nu-:tro-:dng-en:cam en -Loi 2:cu trc cp cung c chia thnh 2 lp . +Lp1 :t i 1-100 c chia thnh 4 quat:dng-camlc-nu +Lp 2 :t 101-300 c chia thnh 8 quat:-trngtrng-trng-trng-trng-trng-lc.Trong quy lut mu c m theo th t tng dn cng chiu quay ca kim ng h bt u bng mu v kt thc bng mu lc. 35

phn iV TM HIU MNG LI VIN THNG V HOT NG SN XUT KINH DOANH I.Qu trnh hc hi,tm hiu v trc tip tham gia sn xut. Trong thi gian tp s ,ti c phn cng v TTVT Th Xun-T VT Mc Sn.c s quan tm gip ca lnh o chuyn mn,s du dt ca cc bc,cc ch,cc anh i trc v bng qu trnh thc t trc tip tham gia sn xut ti tch lu c kinh nghim cng tc,cng c thm kin thc.Nm c quy trnh k thut pht trin,khai thc v bo dng mng ngoi vi trn a ban t VT Mc Sn qun l. TTVT Th Xun l mt trong nhng trung tm ln ca Vin Thng Thanh Ho,lun hon thnh vt ch tiu ca Vin Thng Thanh Ha.TTVT Th Xun bao gm t qun l v 5 t ngoi vi: t Th Xun:t Mc Sn:t Xun Lai:t Sao Vng v t Th Minh. 1/ Khi qut mng ngoi vi Mc Sn Hin ti Trm Mc Sn ang qun l 2111 thu bao in thoi c nh,270 thu bao Mga VNN vi 3300 cp gc c chia thnh : +MDF-ng Hng Khu 1:Dung lng cp 400x2,chiu di 850m,cp cng,ang s dng 292 i. +MDF-ng Hu Khu 4:Dung lng cp 600x2 ,chi di 1200m,cp cng,ang s dng 373 i. +MDF-ng By Khu 4:Dung lng cp 600x2,chiu di 900m,cp cng,ang s dng 436 i. +MDF-Nhp i:Dung lng cp 400x2,chiu di 40m,cp cng,ang s dng 280 i. +MDF-Ngn Hng:Dung lng cp 200x2,chiu di 200m,cp treo ,ang s dng 125 i. +MDF-Cy xng ng :dung lng cp 200x2,chiu di 150m,cp treo,ang s dng 97 i. +MDF- UBND Th Xng :Dung lng cp 200x2,chiu di 1600m,cp cng,ang s dng 163 i. 6

+MDF-Cng UBND th trn Lam Sn:Dung lng cp 200x2,chiu di 500m,cp cng,ang s dng 90 i. +MDF Hiu nh Nguyn Thng:Dung lng cp 200x2,chiu di 500m,cp cng,ang s dng 58 i. +MDF-Cng on Kt:Dung lng cp 300x2 ,chiu di 1450m,cp cng,ang s dng 197 i. Ngoi ra trn mng cn c nhiu cp r nhnh ,tuyn nh vi dung lng:10x2,20x2,30x2,50x2,100x2,vi nhng chng loi cp khc nhau:cp vinadeasung,cp nht,cp sacom,cp postef. 2. Quy trnh, k thut thi cng, sa cha, bo dng mng: 2-1/Quy nh k thut i vi thi cng ct a/Quy trnh o h ct: + Trc khi o phi kim tra li ct mc, nu mt mc th phi tin hnh o c li. + Khi o phi li ct mc tin cho vic kim tra (h ct o cch ct 20cm) + Hnh dng ca h ct phi ph hp vi tng loi ct (ct b tng th hnh ch nht, ct st th hnh vung,ct g th hnh elip) + su ca ct phi theo ng thit k, thng th bng 1/5 di ca ct. + Kch thc ca h ct t trn xung di phi bng nhau. + t ly ln phi gn cch ming h 20cm v i din vi pha dng ct. + Nhng ct gc c gic thn t 2m tr ln th phi o li vo pha trong mt khong theo quy nh theo bng sau: di 6m ct 37 6,5 7m 7,5m 8,5m

C ly Li su gc 2m5m 5m10m >10m 20(cm) 25(cm) 30(cm) 25(cm) 30(cm) 35(cm) 30(cm) 35(cm) 40(cm) 35(cm) 40(cm) 40(cm)

Cc loi h dy co phi o li ra ngoi khong l L ph thuc vo:

8

l H (Hnh di)

Trong : H: l: cao t v tr ct dy co ti t L khong cch t v tr mc dy co ti ct

39

L' = H ' b

(

l )H

vi H l chn su ca dy co

b:

L dy ca block

- o h ct v h dy co ven ng phi m bo cho ngi qua li, nu nh cha dng c ngay th phi c vn y. - o m h ct phi theo quy nh nh sau: ct u cui th m h ct phi pha ngc vi hng lc mt cn bng. ct gc phi o m v pha lng gc. a hnh dc th phi o v pha trn dc. b/Quy trnh dng ct: - Trc khi dng ct phi kim tra li h ct, cht lng ct v cc trang thit b trn ct nu c. Nu cha ng quy nh th cha c dng. - Cc phng tin dng c dng ct nh thang, vn phi c kim tra li trc khi s dng, tuyt i cha c lm khi dng c cha bo m, trnh tai nn xy ra. - Dng ct phi ngay thng, ct dng ni t xu, d b sp l th phi cng c ct ngay sau khi dng bng cch xy trc block. - Dng ct u hoc cui ng dy th phi nghing v pha lc mt cn bng t mt n hai ngn ct. - Dng ct gc phi ch ti gc, ngn v hng lp bn kp. - Sau khi ngm chnh ct hp l ta tin hnh lp t, ch khng lp ln rc, c 20cm li ln cht cho ti khi ln ti mt t th p xung quanh lp ct vi cao t 40cm50cm theo kiu hnh chp ct. 0

c/ Quy trnh cng c ct: - Ct dng nhng ni t xu hoc ct gc chu nhiu lc th ta phi cng c ct. - Cng c ct bng dy co. + Dy co phi chc chn khng b t si, khng b g. + T u n chn dy co phi thng, khng gy gp, kp bn phi chc chn. + Cng dy co ct gc, ct u cui phi bo m ng ca ngn ct ra pha ngoi gc, dy co phi nm trn ng phn gic ca gc theo chiu ngc vi lc cong. + B phn chn dy co cch t t 30cm tr xung n block dy co u phi c cun bao ti tm hc yn chng g. + Nu ct dng ni nc mn ngp quanh nm th phi b tng bo v hoc xy quy ln mt t 60cm. + i vi ct chng gi bo, ct phng t, ct vt th phn tip gip gia chn ct v thn dy co u trang b tng iu chnh ct lun thng ng. + i vi ct vt cho ng dy cao p hoc i gn m trang b dy co th phi lp s qu bng cch mt t 2m m bo an ton. - Cng c ct bng ct chng. 41

Chng ta c th dng ct chng gip cho ct c vng vng. Khp chng phi t ti im lc mt cn bng, bu long phi ph hp v ng quy cch. C ct chng phi ng quy cch khng c cong. Khi s dng ct bng st phi sn chng g, sau mi s dng. - Cng c ct bng ghp ct. Tu thuc vo tng a hnh ta c th ghp 2 ct vi nhau to thnh mt ct i vng chc. - Cng c ct bng cch block nhng nn t yu chng ta thng cng c ct bng cch block. C 2 loi block: - Block n: su 60cm, rng 50cm, di 60cm, ln 10cm. - Block i: su 60cm, rng 60cm, di 80cm, ln 10cm 2-2.Quy nh thi cng cp a/Quy trnh thu hi cp: - Thu hi cp treo: Trc khi tin hnh thu hi cp ta cn chun b cc dng c, vt liu nh rng dc, chng hoc m lt dng tho bn kp, km ct dy dng cp,dy thp,v cp nh treo cp trnh lm t dy thu bao,dy in sng v lm h hng cc cng trnh cp i qua. Khi tin hnh thu cp ta phi xc nh nh tuyn cp cn thu, cp thu c dung lng bao nhiu tin hnh xp xp b tr ngi hp l. 2

u tin ta tin hnh ct kt cui ra khi hp cp, t cp sau tho bn kp, ri cho cp vo rng rc. i vi cp c c ly xa thng th ko cp theo kiu tng bo 1 vi ch. Khi thu ht cp ta qun cp theo hnh s 8. - Thu hi cp cng: Khi thu hi cp cng th phi chun b nhng dng c vt liu nh r ko cp, thanh gi ... Thu hi cp cng ch yu dng sc ngi ko cp ra khi cng cp. Khi ko cn ch khng xc, chy cp, khng lm nh hng n cc loi cp khc cng trong tuyn cng nht l cp quang di trong cng.Thu hi xong th tr li mt bng y li cc np b.. b/ Thi cng cp treo. +Khi thi cng cp treo ta cn chun b nhng dng c vt liu nh, ti ko cp, rng rc, bn kp, b chng ba m lt, km, dy st 3 ly ,v ca cp nh... +u tin ta phi xc nh tuyn cp cn ko, a hnh thi cng cp, nu ko cp qua ng th phi c ngi cnh gii nhm m bo an ton cho ngi v cc phng tin giao thng qua ng. +Xc nh tuyn cn ko, di ca tuyn v chiu di ca cp hin c. c/Thi cng cp cng: +Khi thi cng cp cng ta cn chun b y cc dng c vt liu ko cp vo cng. Dng c cn chun b bao gm: Thanh ghi, r ko cp, mng , rng rc, thp 3 ly. Vt liu cn chun b: Dy ko cp, m. 43

+ V tr t B bin cp phi ph hp vi a hnh thi cng: Khi thi cng tuyn cp di th ta t B bin cp gia tuyn, nu a hnh bng phng tuyn cng thng ngn th ta t b bin u hoc cui tuyn cp cn ko. + V tr gia B bin v cng b phi hp l. + Lc ko phi nh hn lc ko cho php ca cp v phi c cu ch ko cp. + Nu c s c t cu ch ko cp th phi dng li ngay kim tra v khc phc s c sau mi ko tip. + Khi ko cp qua nhiu b th phi b tr ngi cc b ko h tr, ban u th ko t t sau tng dn n 25m/ pht. +Phng php thi cng: u tin ta xc nh hng cp, sau ta lt np b cho kh c ra ri mi tin hnh lun ghi vo b. khi u ghi ti b cp ta buc cp vo r cp (tu theo dung lng ca cp m ta c th dng nhng loi r cp khc nhau) sau tin hnh ko, ta c th ko cp t b ny sang b khc hoc vi b lin nhau, tu theo lc ko. Khi cp phi chuyn hng th ko cp ln trn b cp cn chuyn hng, sp xp theo hnh s 8, khi cp di cn thit ta mi tin hnh ko cp vo hng tip theo ( mi b chuyn hng ta phi li mt hai vng cp m bo un cong ca cp, v cng vic bo dng sau ny). Khi a cp t b ln ct ta phi lun qua ng nha PVC, trnh b hng cp. 3.Nhng ch v an ton lao ng khi thi cng trn mng ngoi vi 4

Khi thi cng cp trn mng ngoi vi ta cn tun th y nhng quy nh v an ton lao ng. Trc khi ln ct phi quan st c th ct, chun b trc phng n thi cng, xem ct c st hoc gn ct in lc khng c bin php phng, phi eo dy an ton, mc bo h y bo h lao ng nh dy, m cng, khi thi cng qua ng phi ch quan st, phi c bin php thi cng c th, tuyt i khng c nh hng ti ngi qua ng. Khi dng ct cn ch ti cc dng c nh thang, vn,nhn lc, phi b tr ngi hp l cho tng loi ct. II. Quy nh k ADSL -Kim tra n adsl(link) xem n sng khng hoc n dng nhy cha. -Kim tra n LAN(ethernet) hoc n USB c sng khng -Kim tra kt ni gia modem v my tnh -Kim tra cc thng s VPI/VCI -Kim tra User name: password -Chn Star Run g a ch ca modem kim tra modem.g a ch:ping 203.162.0.11 t kim tra xem c mng hay cha ng thi dng a ch ny c th kim tra n nh ca mng nht l trng hp mng hay b rt. Khch hng adsl l nhng khch hng ln ca Vin Thng Thanh Ho nht l cc qun cht-adsl-internet chng ta cn c nhng u tin c bit.Kho x l cho cc qun internet l vic i hi ngi cng nhn phi c kin 45 thut khi ci t v x l

thc,kin tr v linh hot . Trn th trng hin nay c nhiu chng loi modem adsl khc nhau:zoom x5:cnet:planet:billion:goldtel:dlink Vic nm bt v s dng thnh tho tt c cc loi modem v nghip v cng kh khn i hi mi ngi cng nhn ng dy thu bao cn ham hc hi tm hiu c th ci t v x l nhanh nht cho khch hng.Ngoi ra chng ta cng cn hc tp thm v my vi tnh,tin hc c th kim tra my cho khch hng ch khng dng kim tra mng adsl,c nh vy mi tip th tt v gi c khch hng.

III.H thng CSS Thc hin tt cng vic chuyn mn pho i i vi vic thng xuyn hc tp ,nghin cu cng ngh mi ,a cng ngh mi vo thc tin sn xut kinh doanh ca n v nhm em li li ch cao.Trong ,vic hc tp,lm tt k thut CSS cng l mt cng vic thng xuyn ca mi ngi cng nhn.i vi h thng CSS,ngi cng nhn phi nm c quy trnh nhp s liu pht trin,iu chnh thng tin thu bao,bin ng ADSL,thit lp v g mng cp ca n v Phn Iii Tm hiu mi trng kinh doanh vin thng vcc doanh nghip khc Hin nay, trn th trng vin thng cng ngh thng tin c rt nhiu doanh nghip VT - CNNT tham gia vi 6

s cnh tranh quyt lit. 1. Vin thng qun i (Viettel) Vin thng qun i l cng ty thuc B Quc phng qun l vi nhim v chnh l phc v cc mc tiu quc phng. Nhng n nay khi tham gia kinh doanh th trng Bu chnh Vin thng Cng ngh thng tin h l mt doanh nghip nng ng, pht trin mnh m chim lnh th phn nhanh chng vi cc dch v phong ph, phm vi m rng vi cc dch v: - Dch v in thoi c nh. -Dch v c nh khng dy (Home phone) - Dch v thng tin di ng vi th phn ln ti trn 30% (Tr thnh doanh nghip c th phn khng ch). - Dch v kt ni Internet truyn thng (dial-up) v dch v Internet bng thng rng ADSL - Dch v vin thng VoIP ng di trong nc v quc t (178) - Dch v thu knh trong nc v quc t - Dch v pht hnh bo ch v chuyn pht nhanh ti 64 tnh thnh - Dch v truyn hnh trc tuyn, hi ngh trc tuyn - ... Hin nay Viettel ang ngy cng m rng mng li, pht trin dch v, chim lnh th phn. 47

2.Vin thng in lc (EVN - Telecom) L doanh nghip 100% vn nh nc v l thnh vin ca Tp in on in lc Vit Nam. Vi tim lc ti chnh v c s h tng vn c ca ngnh in lc, EVN Telecom u t pht trin mng li tng i rng khp, vi cng ngh thng tin di ng CDMA, dch v c nh khng dy E-COM ca EVNTelecom c mt khp cc tnh thnh nhng do nhiu bng tn c cp php nn cht lng ca c mng di ng v c nh khng dy ca EVN-Telecom c cht lng rt thp, cha thu ht c khch hng, cha chim lnh c th phn. gi c th phn,gi chn c khch hng ,chc chn EVN-Telecom s phi ci thin cht lng dch v ca mnh. 3. Cng ty c phn dch v Bu Chnh-Vin Thng Si Gn (SPT) Mi kinh doanh lnh vc Bu Chnh-Vin Thng cha c nhiu nm vi h thng Bu Chnh cha rng khp, phm vi kinh doanh Bu chnh hp SPT ch mi nhm n cc th trng Bu chnh mang li li nhun ln m cha khai thc rng ri th trng Bu cinh trn ton quc. Vi dch v vin thng SPT u t mng li thng tin di ng s dng cng ngh CDMA nhng phm vi pht trin dch v cha rng khp c nc, cha pht huy ht u im ca cng ngh CDMA, cng nh 2 doanh nghip khc cung cp dch v trn cng ngh CDMA, th phn ca SPT trn mng th trng ny cng cha c m rng, cha thu ht c khch hng.

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4. Cng ty c phn Vin Thng H Ni (H Ni Telecom) L doanh nghip u tin cung cp dch v v tuyn di ng ni th ti H Ni (City phone) v hin nay ang u t khai thc mng di ng s dng cng ngh CDMA (HT Mobile) nhng cng chung tnh trng vi cc nh cung cp dch v di ng trn cng ngh ny, H Nii Telecom cha thu ht c nhiu khch hng, cha m rng c phm vi phc v v chim lnh c nhiu th phn. 5. Vin thng Hng Hi (Vishipel) Vi mc tiu hot ng chnh l phc v thng tin lin lc trong lnh vc hng hi, Vin thng hng hi tham gia th trng kinh doanh dch v vin thng kh hn ch vi mt s dch v nh cho thu knh, VoIP,... Phn Iv. cng tc chm sc khch hng Thc hin theo qui nh v nghip v chm sc khch hng ca Tng cng ty Bu chnh- Vin thng Vit Nam, Vin Thng Thanh Ho v TTVT Th Xun thc hin cng tc qun l v chm sc khch hng nh sau: 1. Trong cng tc qun l khch hng Vin Thng Thanh Ho v Trung Tm Vin Thng Th Xun t chc xy dng c s d liu khch hng, phn loi khch hng v qun l d liu khch hng: * Phn loi khch hng: - Khch hng c bit: L nhng khch hng s dng dch v thuc cc c quan thng trc, iu hnh ca ng, c quan qun l Nh nc t Trung ng n a ph49

ng, c quan ngoi giao (khng phn bit doanh thu). - Khch hng l nh khai thc: L cc doanh nghip ngoi Tng cng ty tham gia cung cp dch v Bu chnhVin thng- Tin hc trn th trng. C mng li khai thc ring v kt ni vi mng li khc,cung cp dch v ca VNPT. - Khch hng doanh nghip c bit: L nhng doanh nghip c nhu cu s dng nhiu dch v Bu chnhVin thng-Tin hc, s dng vi s lng ln, nhu cu mng thng tin ni b din rng, phm vi hot ng trn ton quc v quc t. - Khch hng ln: L cc t chc, doanh nghip c qui m ln, phm vi hot ng rng ti nhiu tnh, Thnh ph c nhu cu s dng nhiu dch v Bu chnh- Vin thngTin hc vi mc thanh ton cao. - Khch hng va v nh: L cc t chc, doanh nghip c qui m nh v phm vi hot ng trn a bn mt tnh, mt thnh ph hoc mt vi tnh thnh ph, c nhu cu s dng cc dch v Bu chnh- Vin thng- Tin hc vi mc thanh ton cc hng thng khng cao. - Khch hng c nhn, h gia nh: L c nhn, h gia nh s dng cc dch v vin thng-cng ngh thng tin p ng nhu cu lin lc,truy nhp ca bn thn gia c nhn, gia nh ngi s dng. Ngoi vic xy dng c s d liu khch hng, phn loi khch hng th vic qun l khch hng phi thng nht. Thng xuyn theo di nhng thng tin v nhu cu s dng dch v v thng tin lin quan khc phc v cng tc tip th chm sc khch hng. 0

2. Trong cng tc chm sc khch hng Hin nay Vin Thng Thanh Ho v TTVT Th Xun p dng cc hnh thc chm sc khch hng nh sau: * Chm sc khch hng trc khi a dch v ra th trng: - Ln k hoch kim tra, kho st, nghin cu th trng trc khi cung cp cc dch v vin thng-cng ngh thng tin mi. - Tuyn truyn, qung co, gii thiu dch v mi thng qua cc phng tin thng tin i chng, t chc hi ngh khch hng..., gii thiu cho khch hng bit v lm quen vi dch v mi. Lun lun gi b mt v thi gian, gi cc dch v, thng hiu d kin khi cha c php cho cng b ca VNPT. - Tin hnh o kim bo m cht lng dch v cung cp theo qui nh hin hnh ca Nh nc v ca Tp on, lun lun theo di kin phn nh ca khch hng v cht lng dch v, gi cc, lun thc hin gim st v gii quyt trit , m bo cc ch tiu cht lng dch v. * Chm sc khch hng tim nng: i vi khch hng cha s dng dch v vin thng CNTT v khch hng ang s dng dch v vin thng CNTT ca cc nh khai thc khc. Cc n v cn c c im ca mi dch v, xc nh th trng mc tiu cho mi dch v trn a bn. c chng trnh tuyn truyn, qung co dch v ph hp vi hng n th trng mc tiu, cc n v phi lm tt cc vn sau: - Vin Thng Thanh Ho v TTVT Th Xun thc 51

hin tuyn truyn, qung co trn cc phng tin thng tin i chng, qung co bng bng, bin ti cc im bn hng, i l bn hng trn a bn ton huyn Th Xun - Tip th qua in thoi, gi th,t ri, ti liu hng dn s dng dch v n khch hng. - Thc hin cc hnh thc khuyn mi i vi khch hng. - Khuyn khch khch hng s dng th dch v do Vin Thng Thanh Ho cung cp. - Thc hin hot ng chm sc khch hng, tm hiu nguyn nhn i vi khch hng ngng s dng dch v Vin thng, khuyn khch khch hng tip tc s dng dch v hoc s dng dch v khc do cung cp. * Chm sc khch hng hin c: - Vin Thng Thanh Ho lun thng xuyn cp nht, phn tch d liu khch hng hin c, thng k theo di s bin ng v s lng v i tng khch hng, xut v t chc thc hin cc gii php tip th gi khch hng, tng sn lng v m rng th trng. Thc hin tt gii php tip th v CSKH i vi khch hng hin c, khch hng c mc chi tr ln thanh ton y , ng hn trong thi gian di lin tc theo quy nh khuyn mi ca Vin Thng Thanh Ho v ca VNPT. .Thc hin tt gii php tip th v CSKH i vi khch hng hin c, khch hng c mc chi tr - Thc hin nghim chnh nhng qui nh v nghip v tnh cc v nhng iu cam kt trong hp ng. V u tin gii quyt 2

vi nhng khch hng c mc chi tr cc ln mt cch hp tnh hp l, m bo mc tiu kinh doanh ca n v. - o to i ng chm sc khch hng hiu bit v nghip v, nng ng, nhit tnh, chu o, vn minh, lch s. * Chm sc khch hng c bit: - Thng xuyn lin h v to mi quan h mt thit vi khch hng c bit. Lun lun tip xc trc tip v xin kin ca khch hng v cht lng dch v v cht lng phc v. Vo nhng dp l, ngy truyn thng, ngy k nim thnh lp n v khch hng, Vin Thng Thanh Ho gi th chc mng km theo nhng qu tng cho h. - Thng bo, hng dn trc tip v kp thi nhng thng tin v vic thay i gi cc, hoc a dch v mi vo khai thc trn mng li khch hng nm c y thng tin v cc dch v m n v ang cung cp. - Gii quyt nhanh chng, linh hot v trit cc khiu ni ca khch hng. -Ngoi ra, tu thuc vo tng i tng khch hng m Vin Thng Thanh Ho v TTVT Th Xun p dng ph hp to s an tm cho khch hng, lun to nim tin v s tin tng cho ngi s dng dch v m mnh cung cp. * Chm sc khch hng l nh khai thc Thc hin xy dng c s d liu, theo di tnh hnh th trng cc dch v c cnh tranh, s liu tng, gim th phn, cc chnh sch tip th ca nh khai thc c bin php v xut chnh sch kinh doanh ph hp. Thc hin cc bin php tip th thu ht khch hng 53

s dng dch v ca VNPT do cng ty trc tip cung cp. * Chm sc khch hng l doanh nghip c bit i vi cc doanh nghip c bit, cc n v phi b tr nhn vin chuyn trch theo di. Nhn vin chuyn trch l u mi lin h, tip nhn v gii quyt cc yu cu ca khch hng, c trch nhim thng xuyn lin h vi khch hng, tm hiu nhu cu, gii p thc mc, khiu ni ca khch hng. Thc hin cc hot ng chm sc khch hng c bit: + nh k hng thng nhn vin CSKH lin h trc tip vi khch hng, tm hiu nhu cu v mc hi lng ca khch hng i vi cc dch v m n v cung cp. + T vn cho khch hng v cc dch v v gii php c li trong qu trnh s dng dch v. + Thc hin cc hot ng CSKH nh khuyn mi, tng qu nhn dp cc s kin ln ca khch hng, u tin gii quyt cc kin ng gp, kin khiu ni ca khch hng nhanh chng. + Trng hp khch hng c yu cu cung cp dch v m n v khng p ng c, n v phi bo co Cng ty c bin php gii quyt Ngoi cc ni dung nh ni trn th cc hot ng chm sc khch hng ring vi cc khch hng ln, khch hng va v nh, khch hng h gia nh v c nhn nh sau:

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*Chm sc khch hng ln. Phn cng nhn vin chuyn trch CSKH qun l, theo di khch hng ln, c trch nhim thng xuyn lin h vi khch hng v l u mi gii quyt cc yu cu ca khch hng. Phi thng bo a ch lin h, s in thoi ca b phn chm sc khch hng khch hng lin h. *Chm sc khch hng va v nh Thng xuyn iu tra, nghin cu nhu cu ca mt s khch hng tiu biu, t chc gii thiu cc dch v mi ph hp vi nhu cu ca khch hng, tip thu kin ng gp, gii quyt cc khiu ni kp thi, trit m bo theo ng quy nh khiu ni ca VNPT. *Chm sc khch hng c nhn v h gia nh Theo di nh k, kho st s hi lng ca khch hng v cc dch v m khch hng hay s dng. i vi cc dch v cn khuyn khch pht trin ti thi im nht nh, th chn ra nhng khch hng c doanh thu cao xut vi cng ty c hnh thc thng ph hp. C thi ho nh, ng mc khi gii quyt cc khiu ni, thc mc ca khch hng. Ngoi vic qun l chm sc khch hng th cng tc h tr khch hng nh t chc h thng gii p, h tr dch v nh dch v nhn cng 1080,dch v ni dung ca Vin Thng Thanh Ho p ng c hu ht nhng nhu cu v cc lnh vc thng tin t Vn ho x hi, th thao gii tr, hc tp,...vv.

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IV. Kin ngh xut : 1. V cng c mng ngoi vi: Mng ngoi vi rt quan trng, v n c chc nng truyn dn tn hiu ti nh thu bao. Nu mng ngoi vi gp s c th ton b thit b u cui n theo u khng hot ng c. Tuy nhin mng ngoi vi mt s TT Vin Thng cha c gia c y , tuyn ct cha c vng chc. V vy mi khi c gi bo b vo cc tuyn ct thng b x ng nht l cc huyn gn bin. C th va ri a bn Hong Ho va qua b tuyn ct gn bin. + Bin php khc phc: Cn cng c thm cc tuyn ct bng cch block ni c nn t yu, xy quy, nh dy co, hoc c th ghp 2 ct vi nhau to thnh ct vng chc hn. mt s n v khong cch gia ct vi ct ang cn xa hn so vi yu cu k thut dn n cp b chng, tuyn ct yu v vy cn xen thm ct vo cho khong cch gia ct vi ct theo ng quy nh. Cp dng trn mng thng hay b h hng, hoc b ct trm v vy cn phi c bin php bo v mng li cht ch hn na. Bn cch cn gio dc thc cho ngi dn hiu tm quan trng ca thng tin, l ti sn quc gia. 2. V pht trin dch v, khch hng, gi vng th phn: Hin nay th trng v khch hng dch v vin thng tim nng cn rt ln trong mi trng cnh tranh chim th phn ca cc doanh nghip vin thng rt quyt lit. Do vy chim c th phn, chng ta cn y nhanh tc , tp trung u t mng li ti nhng a bn tim nng 6

m chng ta cha khai thc ht. Ti mt s vng c kh khn v pht trin mng li c dy cn u tin c bit my c nh khng dy Gphone. Phn vTm hiu nh hng pht trin cng ngh v dch v ca VNPT v Vin thng Thanh Ho trong thi gian sp ti.

Trong thi k m ca hi nhp kinh t hin nay th trng vin thng c 7 cng ty ang cng hot ng v cnh tranh nhau khc lit. Ngoi tr VNPT, cc cng ty vin thng mi thnh lp tuy cha c nhiu kinh nghim v c s h tng cn hn ch nhng tim nng pht trin ca cc cng ty l rt ln th hin bng vic h a ra cc dch v mi, ng dng khoa hc k thut hin i vo mng li mi ca mnh Do trong tng lai VNPT s phi i mt vi nhiu i th mnh trn th trng vin thngcng ngh thng tin. Vic a ra cc chin lc pht trin cng ngh v dch v ca VNPT ni chung v Vin thng Thanh Ho ni ring l cn thit, c th hin cc mc tiu nh hng chin lc nh sau: 1. nh hng pht trin ca VNPT. 1.1. Giai on 2001- 2010. y l giai on ngnh Bu in chnh thc i vo cnh tranh trc tip vi cc cng ty khc trn tt c cc mt Bu chnh- vin thng v cng ngh thng tin. Cn thit tng tc hon thnh nhng mc tiu hin ho mng li, thu tm th trng dch v mi. +i vi h thng chuyn mch: Hin ti trn mng cn s dng cc tng i chuyn 57

mch knh s dng cho dch v truyn thng.

Mc tiu

sp ti l gim dn nhng tng i ny v hon thin h thng bo hiu s 7. Trin khai lp t nhng tng i mi phc v vic m rng cc dch v mi v xy dng mng th h mi sau ny nh: Chuyn mch ATM, chuyn mch gi, nhm chuyn mch quang y l bc trung gian xy dng c s h tng cho cuc ci cch cng

ngh mng hin ti thnh mng tch hp th h mi v sau. +H thng truyn dn: nh hng pht trin truyn dn chia lm hai giai on l 2001- 2005 v 2006-2010. Vi giai on 2001-2006: Tng bc thay th dn cc h thng truyn dn PDH thnh cc h thng SDH, thay th mng truyn dn bng cp quang l chnh, vi ba v thng tin v tinh l ph. Cn thc hin tng bc theo tng giai on, hon thnh h thng cp quang ng trc quc gia v quc t ng dng cng ngh SDH vo mng truyn dn. Cng vi n l tin ti xy dng vng ring quang, mng hnh li ni tnh hot ng cn cc tuyn vi ba s dng cho cc tuyn d phng. Giai on 2006-2010: Tip tc hon thin cc tuyn quang ng trc quc gia p dng cc cng ngh SDH v ghp knh quang. a cp quang vo cc tuyn ngoi vi thu bao nh: a cp quang ti cm dn c, khu th y l bc chun b truyn dn p ng yu cu cn thit cho mt mng tch hp v sau. +Vi thng tin di ng: Tip tc m rng cng ngh GSM mng di ng trong giai on 2001- 2005 nhm khai thc trit cc tnh nng k thut ca n nh: Voice, massege, truy nhp internet, kh nng chuyn vng. Trong thi gian k theo 8

2006-2010 tip tc m rng mng di ng mi th h 3G nhm tho mn th trng dch v mi nh in thoi hnh nhn tin hai chiu bng ting ni, truy nhp internet tc cao. Trong nm 2008 nh hng ca tp on l u tin pht trin di ng hng u. Nhm c gng gi vng v tr s 1 hin nay ca mobifone v c gng vinaphone v tr th 2. Cho nn mc tiu t ra ca Vinaphone l s ph sng kn trn phm ton quc vi cht lng tt. Ht nm 2008, Vinaphone s c khong 10.000 trm thu pht sng BTS ph sng kn v dy c cc khu dn c. + Mng truy nhp : Giai on u 2001-2005 hon thin cht lng trn i dy cp ng bng cng ngh ADSL, nhm a cc dch v mng tc cao vo s dng rng ri. Trong thi gian tip theo thc hin a cc tuyn cp quang vo mng truy nhp ni ht, xy dng cc tuyn quang ti to nh, khu th Phc v nhng dch v bng rng mi. + Dch v: Duy tr v pht trin cc dch v truyn thng, nghin cu th trng v cho ra cc dch v mi hp vi nhu cu thc t. Tin ti phc v rng di nhng dch v mi bng thng rng nh ; in thoi hnh nhn tin bng ting ni, truyn hnh trc tip qua mngGiai on trc mt 2001-2005 a internet ti trng hc v cc c quan hnh chnh, cc dch v gia tng khuyn khch pht trin. Giai on hai 2006-2010 thc hin ph cp internet ton quc, trin khai trng trnh thng mi in t vo hot ng. Phn IV: Cc giI php v kin xut. I. Gii php v kin xut trong cng tc qun l, 59

khai thc, bo dng, nng cao nng lc mng, tit kim ngun nhn lc tng sc cnh tranh cho doanh nghip. Trong thi gian tm hiu mng li Vin Thng Thanh Ho ni chung, mng li Trm vin thng Mc Sn ni ring v nghin cu xu hng pht trin trong mi trng cnh tranh sp ti ti c mt vi kin ngh v xut nh sau : 1. i vi vin thng Thanh Ha. a. Vi cng tc qun l, vn hnh bo dng nng cao nng lc mng. - Trong thi gian tp s ti thy rng vic bo dng cc thit b truyn dn v thit b chuyn mch vi cc cng ty khc rt lng ph kinh t, t . Ti ngh vi VT Thanh Ho nn thnh lp mt t k thut cao chuyn trch hoc bn chuyn trch thc hin cc cng tc ny. i ng cn b ny c th lc t i ng k s trnh cao hin c hoc ngun k s tr mi ra trng i o to chuyn mn. Nu thc hin c iu ny s mang li ngun li rt ln v kinh t v tit kim c ngun nhn lc. Trc s pht trin trong mi trng hi nhp cnh tranh hin nay, ti Thanh ha mi ch c VNPT, VIETEL v EVN hot ng nhng tng lai s c nhiu doanh nghip khc thm nhp vo th trng VT-CNTT Thanh Ho. Nh vy chng ta phi nhanh chng nm bt th trng trong tm tay.Ti kin ngh trong thi gian sp ti cn thit xy dng c s h tng mng vin thng vng chc hn n u cng ngh ng dng vo thc tin. Cn thc hin nhng bc nh sau: - H thng chuyn mch: Cn thit loi b cc tng i nh v tng i c lp nhm ng b mng. Ti cc node chuyn mch chnh cn lp t cc tng i hin i nh chuyn mch gi, chuyn mch ATM... - H thng truyn dn: Gim dn cc h thng vi ba s, u t cc tuyn cp quang trn mng. cc tuyn quang ni tnh cn thit lp cc tuyn vng Ring lin kt cc huyn vi nhau m bo nng cao an ton v nng lc mng. M rng bng thng truyn dn cho tng lai. 0

Mc d cc vn trn l nhng vn kh khn v nhy cm nhng cc mc tiu trn l cn thit phi thc hin duy tr th p o trc cc doanh nghip khc, khai thc hiu qu cc dch v VT-CNTT, thng tin di ng trong tng lai. ng thi vic xy dng c s h tng trn s to tin cho vic trin khai mng th h mi theo ch o ca tp on. T cng ngh cao ca mng li s tit kim c ngun nhn lc v nng cao hiu qu kinh t. Sau khi thc hin chng ta c th trin khai mng qun l tp trung khch hng cho ton tnh bng vic thit lp mng LAN ni tnh vi kh nng truy cp online cao. - Ti cc trm v tinh v cc trm Small trong tng lai c th khng cn ngi trc m ch cn c ch kim tra thng xuyn. Mun lm c iu ny Bu in tnh cn u t trang thit b cng ngh cao, ch s tin cy ln nh trang b thm cc thit b ch hot ng d phng, ngun in cung cp n nh... Nu thc hin c iu ny chng ta s tit kim c ngun nhn lc, li ch kinh t ln. - Hin nay trn cc tuyn ngoi vi cc huyn th trn cn tnh trng rm r, mt m quan cn thit phi c u t ngm ho mng ngoi vi. b. Vi cng tc kinh doanh, chm sc khch hng m rng dch v gi vng th phn trong mi trng cnh tranh. - Vi khu hiu " Chng ti st cnh bn khch hng cng pht trin" VT Thanh ho cn thng xuyn c nhng chin dch tuyn truyn tp hun nng cao kin thc cho CB-CNV lm sao cho mi nhn vin trong ngnh l mt tuyn truyn vin, mt nhn vin tip th khch hng thc th. - Phng kinh doanh tip th phi thng xuyn tng cng nhng chin dch qung b dch v rng khp ti tng ngi dn, c bit l cc dch v mi cn c nhng ch chm sc khch hng hp l khuyn khch khch 61

hng s dng dch v. - V vn dch v mi: cc dch v ny mi c nhu cu thnh ph, th x v cc th ttn c mc sng cao. Bu in tnh cn kt hp vi cc trm vin thng kho st th trng, m cc i l th im cc dch v mi nh dch v Internet tc cao ADSL, iu ny ha hn m ra th trng dch v mi sau ny. - Vi cc n v ln cn c b phn chuyn trch hoc bn chuyn trch nhm tip th dch v, vi dch v mi cn c ch chm sc c bit nh ci t cc phn mn dch v v chm sc thng xuyn. 2. Vi TTVT Th xun. Sau mt nm tp s, nm bt mng li v tm hiu th trng ti n v Mc Sn, ti c mt vi kin xut nh sau : a. Trong cng tc qun l, khai thc, bo dng nng cao nng lc mng, o to ngun nhn lc tng sc cnh tranh. + V mng ngoi vi : - Hin ti t VT Mc Sn nhu cu trn th trng v dch v truyn thng cn rt nhiu, lng n lp t thoi cn tn ng ln kin ngh u t thm cc cp gc v cp ngn cho cc tuyn ngoi vi nng cao nng lc mng hin c. - Ti cc tuyn cp phn i cc hng thiu m quan vn tn ti. Hin tng chp cc hp cp trung gian v suy hao ln ti cc u cui thu bao vn cn tn ti. Vy ti c kin xut l ti nhng hp cp trung gian chuyn tip gia cp gc v cp ngn khng cn i qua hp cp trung gian m cn mng xng cp vi k thut cao sao cho t tng i ti thu bao ch qua ti a 1-> 3 t cp. Cn cc tuyn cp ngoi vi mi cn kho st th trng v a hnh c th ri cng thc hin nh trn. - H thng chuyn mch: Mc Sn mi lp t h thng tng i v tinh AXE, v l thuyt c th phc v rng cc dch v trn a bn. Tuy nhin i khi h thng hot ng khng n nh vn tn ti hin tng mt 2

ng b v Blocking ,tuyn cp quang t Triu Sn i Mc Sn hay b t (tn tht) vn xy ra khng m bo c cht lng dch v. ngh VT Thanh Ho c ch bo dng thng xuyn phc v cc dch v hin ti. Mt khc, vo nhng gi cao im vn thng xuyn sy ra tc nghn sng vinaphone v vy ngh VT Thanh Ho m cc ng trung k mi tho mn nhu cu s dng + V cng tc kinh doanh, chm sc khch hng: TT vin thng kt hp vi Bu in huyn cn c mt t chuyn trch hoc bn chuyn trch v tip th v chm sc khch hng nh: X l s c my hng mt lin lc, t vn v h tr dch v ti tng c nhn tp th. nh k tp hun cho cng nhn vin nng cao hiu bit mi nhn vin u l mt ngi tip th, cng vi n l cc chin dch khuych trng, qung b dch v vi nhng khuyn mi c bit to thi quen cho ngi s dng dch v ca ngnh. Bn cnh i trm vin thng cng nn thng xuyn pht ng cc phong tro hot ng c th nh hc v t hc, cc cuc ni chuyn trao i kin thc, cc hot ng ngoi gi lnh mnh nhm nng cao kin thc chuyn mn, to mi trng lm vic cng nghip, pht huy s hng say trong cng vic ti tng CB-CNV.

Li kt

- Qua mt nm cng tc ti TTVT Th Xun ,Mng vin thng Thanh Ho, T sn xut Mc Sn ti lun chp hnh tt ch trng chnh sch ca ng, Nh nc. Ni quy, quy ch ca ngnh tham gia tch cc cc phong tro th dc, th thao, vn ho, vn ngh ca cng on v on thanh nin pht ng. 63

- Hng ng tch cc cc phong tro thi ua ca ngnh, ca n v. Thc hin tt 5 cuc vn ng ln ca ngnh. Gp phn xy dng c quan vn ho, vn minh, sch p, ngn chn v y li t xa cc t nn x hi xm nhp, c tc phong lm vic cng nghip v li sng vn ho tinh thn thi phc v khch hng v khu hiu l Tt c v khch hng - Sau mt nm tp s ti thy mnh c nng lc, trnh chuyn mn khai thc cc thit b v cng vic c giao, yu ngnh, yu ngh, yn tm cng tc. - Vy ti lm bo co ny, knh trnh ln Gim c Vin Thng Thanh Ho v Ban lnh o Vin Thng Thanh Ho, cng Gim c TTVT Th Xun Mng Vin Thng Thanh Ho xem xt c chuyn t hp ng c xc nh thi hn sang k hp ng di hn c phc v ngnh tt hn.

Ti xin chn thnh cm n!

Thanh Ho, Ngy 31 thng 12 nm 2008

Ng i lm bo co

Nguy n Nh Hi 4

NHN XT CA T VT MC SN .............................................................................................................. .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... Thanh ha: Ngy ... thng ... nm 2007

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NHN XT CA TRUNG TM VIN THNG TH XUN .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... Thanh Ha: Ngy ... thng ... nm 2007

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NHN XT CA VIN THNG THANH HO .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... .................................................................................. .... Thanh ha: Ngy ... thng ... nm 2007

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