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Barriers and Gateways to Communication Submitted to: Prof S.K Srinivasan MAKWANA RAVINDRA GOVINDBHAI MAHTAAB KAJLA | MANIKANDAN V I NAVEEN VYAS

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Barriers and Gateways to CommunicationSubmitted to: Prof S.K SrinivasanMAKWANA RAVINDRA GOVINDBHAI MAHTAAB KAJLA | MANIKANDAN V I NAVEEN VYASAgenda12 3IntroductionBarriers to communication Goals of psychotherapy45 6Main Obstacle to CommunicationThe Two Schools of Thought Q&APresentation Time: 12 mins Q & A Session: 8 mins© Group VII Section E Indian Institute of Management, KozhikodeBarriers to Communication“The mind is like an iceberg, it floats with one-seventh of it

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Barriers and Gateways to Communication

Submitted to: Prof S.K Srinivasan

MAKWANA RAVINDRA GOVINDBHAI

MAHTAAB KAJLA | MANIKANDAN V I NAVEEN VYAS

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Agenda

1

2

3

Introduction

Barriers to communication

Goals of psychotherapy

4

5

6

Main Obstacle to Communication

The Two Schools of Thought

Q&A

Presentation Time: 12 mins

Q & A Session: 8 mins

© Group VII Section E Indian Institute of Management, Kozhikode

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Barriers to Communication

“The mind is like an iceberg, it floats with

one-seventh of its bulk above water.” –

Sigmund Freud

© Group VII Section E Indian Institute of Management, Kozhikode

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Barriers to Communication

Physiological

Emotional

Linguistic

Cultural Environmental

Psychological

© Group VII Section E Indian Institute of Management, Kozhikode

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Failure in Communication

Creation of Distortions in

communication

Leads to Damage

communication with

others

Communication breakdown

within self

© Group VII Section E Indian Institute of Management, Kozhikode

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Goals of psychotherapy

Improve

Communication

within self

Goals

Improve effective communication with others

© Group VII Section E Indian Institute of Management, Kozhikode

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Main Obstacle to Communication

Tendency to Evaluate

Natural urge to judge, evaluate and approve (disapprove) another person’s statement

Evaluation from one’s point of view

Heightened where feelings and emotions are deeply involved

Stronger feeling, less mutual element in communication

Two ideas, two feelings or two judgment

Gap in psychological space

From a personal frame of reference

Blocks interpersonal communication

Barriers

© Group VII Section E Indian Institute of Management, Kozhikode

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Main Obstacle to Communication

Active Listening

See from other person’s point of view

Sense how it feels to the other person achieving the frame of reference

It’s a formidable process

Alter person’s basic personality structure

Understanding with a person, not about a person

Simple method to test – restate other person’s ideas

Also applicable in larger arenas

Gateways

© Group VII Section E Indian Institute of Management, Kozhikode

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Limitations of “Listening Approach”

Limitation 2

Heighted Emotions:

Small Groups

Limitation 1

Limitations

Lack of Courage

Limitation 3

Heighted Emotions:

Large Groups

© Group VII Section E Indian Institute of Management, Kozhikode

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Lack of Courage

One’s Risk of being changed

One’s attitude and personality being influenced by other person

Being afraid of the risk, hence avoiding listening

SCENE Limitations of “Listening Approach”

© Group VII Section E Indian Institute of Management, Kozhikode

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Heighted Emotions: Small Groups

Strong emotions

Hard to achieve other person’s frame of reference

Use 3rd party for mediation

Less exaggeration

Less defensive stance

Maintenance of attitude not necessary

Helps members come closer to seeing the objective truth of the situation

Leads to improved communication and greater acceptance of each other.

Positive attitude and problem solving nature

Limitations of “Listening Approach”

© Group VII Section E Indian Institute of Management, Kozhikode

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Heighted Emotions: Large Groups

Strong emotions

Hard to achieve other person’s frame of reference

Use 3rd party for mediation

Need for a Moderator

Between countries understanding each other’s culture

Limitations of “Listening Approach”

© Group VII Section E Indian Institute of Management, Kozhikode

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Barriers to personal communication

Doesn’t share

same values or

see same

things

Background

Experience Motivation

© Group VII Section E Indian Institute of Management, Kozhikode

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The Two Schools of Thought

Differentiation

among two

Schools

School 1

Assumption: Communication between A and B has failed when B does not accept what A has to say

Goal of the communication: To get B to agree with A’s opinions

© Group VII Section E Indian Institute of Management, Kozhikode

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The Two Schools of Thought

School 1

Sign of Poor Communication

According to Smith:

Bill doesn’t understand the best way

Smith thinks that he understands what Bill has to say

Smith thinks either he’s not clear enough or Bill is stupid

Smith evaluates Bill in terms of his own values

According to Bill:

Threat to his self esteem and personal integrity

Not seeing his boss as man of goodwill

I think, Bill,

that this is the

best way to do

your job

O Yeah!!!

Smith Bill

© Group VII Section E Indian Institute of Management, Kozhikode

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The Two Schools of Thought

Differentiation

among two

Schools

School 2

Assumption: Communication between A and B has failed when B does not feel free to express his feelings to A as B fears they will be rejected

Goal of the communication: To get A or B or both express and accept differences

© Group VII Section E Indian Institute of Management, Kozhikode

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The Two Schools of Thought

School 2

Sign of neither good nor bad communication

Jones’ Reaction

Doesn’t assume that she knows what Bill means

Decides to listen

Assumes that whatever happens will be interaction of feelings

Encourages Bill to speak

Bill’s Response

Begins to open up

Less defensive

Sees Jones as a source of help

I think, Bill,

that this is the

best way to do

your job

O Yeah!!!

Bill Jones

© Group VII Section E Indian Institute of Management, Kozhikode

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The Two Schools of Thought

Smith Jones

What takes place is something logical

That words means something in and of themselves, apart from the people speaking them

Purpose of interaction is to get Bill to see things from Smith’s point of view

What takes place is an interaction of sentiments

That Bill – not his words in themselves – means something

Objective of interaction is to give Bill a chance to express himself

• Jones’ method works better because Jones has a better map of the process of personal communication

• Biggest block between two people is their inability to listen to each other intelligently, understandingly and skilfully C

on

clu

sio

n

© Group VII Section E Indian Institute of Management, Kozhikode

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Conclusion

1

2

3

4

Barriers

Psychological Barriers

Problem: Tendency to Evaluate

Solution: Active Listening

© Group VII Section E Indian Institute of Management, Kozhikode

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Questions

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