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BASICJOBSKILLSFOR WAREHOUSEWORKERS
Thejobskillsprofilesdescribebasicskillsthatarepartofworkingpractice,andarebasedoncompetenceobjectives.Employerscanascertainwhatskillsneedtobestrengthened,andemployeescanseewhattypeoftrainingtheyneedintheareasofreading,writing,verbalcommunication,basicmathsandITskills.
Theprofilescanbeadaptedtoindividualandlocalneeds.Theydescribethelinkbetweenbasicskillsandtheemployee’sactualworktasks,andmakeiteasierforthetrainingmanagertodeviseappropriatecourses.
Theprofilescanalsobeusedforordinaryvocationaluppersecondaryteachingandcanbeusefultoolsinmakingcommoncoresubjectsin vocationaltrainingmorework-related.
READINGOn a daily basis the warehouse worker will read: • instructionsonpicklistsandshipments•safetyinstructionsandsymbols•schematicdrawingsandmapsoftheareatofind locationofgoods• informationaboutgoodsandshipmentsmarkedon goodsandpallets•postersandsignsinwarehousearea,e.g.fire instructions
Regularly the warehouse worker will read: •workinstructionsandprocedures•tablesregardingqualityandproductivity•routinesandinformationonthehandlingofvarious goods,e.g.inflammablematerials•shiftrostersandholidayrosters•Generalmaterialwrittenbymanagement
Occasionally the warehouse worker will: •Readroutinesforwastedisposalinconnectionwith environmentalhygiene•Readandsigninternalrules•Readinstructionsonfirstaid,firepreventionand handlinghazardousgoods.•Readtrainingmaterial,e.g.onuseofaforklifttruck•Findinformationinadatasheetincaseofanaccident involvinghazardousgoods•Readminutesoftradeunionmeetings
Readingandwriting
WRITINGOn a daily basis the warehouse worker will: •crossoffandgivereceiptsforpicklists•writeshortmessagestohim/herselforothers•writeinstructionsforothers•fillinworklog
Regularly the warehouse worker will: •completeforms,e.g.regardingdamagetogoods, orleaveapplications•reportfaults,e.g.onownfault-reportingformorin computersystem•registerinformationondamagetogoodsor shipments
Occasionally the warehouse worker will: •writecoursenotesandinformationmeetingnotes•answerquestionsinconnectionwithcourses, certificationandsurveys•applyforholidayandleaveofabsence•writedownanswersontrainingcourses,e.g.forforklift truckdriver’slicence•writeinputforimprovementstotheworkenvironment totheHSEofficer
BASICSKILLSFORWAREHOUSEWORKERS 2
Tasksforwarehouseworkers: • Registerandorganizegoods•Findorderedgoodsinwarehouse•Dealwithenquiriesandcomplaintsfrom customersandtransportoperators•Completewarehousedocumentation,both paperanddigital•Tracedeliveries
Verbalcommunication Basicmaths
On a daily basis the warehouse worker will: •communicatewithotherstocoordinatethework•giveandtakemessagesandinstructions,e.g.froma superior •obtainandconveyinformationongoodsand deliveries•obtaininformationandcomewithinputtokick-off meetings• informownmanageraboutdamageanduntoward occurrences
Regularly the warehouse worker will: •respondtocomplaints,e.g.byphone•communicatewithtransportoperatorabouttransport andpossiblechanges•attendmeetingsandgiveinput,e.g.atworkplace branchunionmeetings
Occasionally the warehouse worker will: •participateininternalandexternaltraining,e.g. orientationcoursefornewemployees•communicatewithmanagerandHSEofficerabout ownworkingconditions,workenvironmentand trainingneeds•answerquestionsduringtestsandcertification•briefnewemployeesandtemporaryworkersabout workroutines• informaboutsicknessandabsenceandgiveinputon residualfunctionalcapacitytowork
On a daily basis the warehouse worker will: •compareandcheckgoodsnumbers• locateandusenumericalcodes•checkorderlistsandinvoices•evaluateweightandforklifttruck-liftingcapacity•checksizeandweightofshipments
Regularly the warehouse worker will:•checkinventoryofgoods,e.g.whenstocktaking•calculatespacerequirements•measurelength,volumeandweight
Occasionally the warehouse worker will:•completeandchecknumericalinformationonforms, e.g.claimforms•evaluatelengthoftimeneededtocompleteajob
BASICSKILLSFORWAREHOUSEWORKERS 3
•checkinventoryandmarkingofgoods•workaspartofateam
Computer skills
On a daily basis the warehouse worker will:•registergoodsanddeliveriesusingahand-heldterminal•gothroughandupdateelectronicallystoredlists,e.g. inventorylist•checkthatelectronicordersorinvoicesarecorrect•ordergoodsdigitallyfromremotewarehouseorsupplier•checkthatwarehousestockiscorrectlyupdatedinthe computerizedaccountssystem•maintaincontactwithcustomersormanagersbye-mail•printoutordersordeliveriesusingcomputerizedsystems•storecompletedtasksincomputerizedfiles•registergoodselectronically
Regularly the warehouse worker will:•calculatestatusofgoodsfromdifferentsuppliers,e.g. bycheckingdatabase•checkwarehousestatusofgoods,e.g.electronic warehouseinventory•sendordersbye-mail•completetimesheetselectronically•trackdeliveryofgoodselectronicallyusinginternet
Occasionally the warehouse worker will:•sendenquiriesaboutgoodsase-mailattachments•useelectroniccalculationtoolstomake,changeor evaluatepriceoffers•useinternetanddatabasestofindproductinformation• lookupthecompany’sHSEregulations•comparepricesofdifferentsuppliersusinginternet•beabletousethecomputerizedaccountssystem
BASICSKILLSFORWAREHOUSEWORKERS 4
“Practicaltrainingmotivatesadultstoparticipate”
Thecompetenceobjectivesfortraininginbasicskillsareatooltocreateandadapttrainingforadults.
Theydescribeandspecifytraininggoalsin:
•Computerskills•Basicmaths•Readingandwriting•Verbalcommunication
Skillsobjectivesandguidelinescanbeorderedordownloadedfromvox.no/kompetansemål.Theguidelinesaddressissuesatworkregardingbasicskillstraininginmoredetail.
At vox.no/englishyouwillfindfurtherresourcesonadulttraining.
OlafHelsetsvei5b,P.O.Box6139Etterstad,0602OsloPhone:23381300,Fax:23381301