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M. Zeeshan Khan (mc100201626)Assignment 4Business Communication-ENG301

Q. 1Suppose you are head of procurement department of a fertilizers factory. Write amodel report to the general manager and give your suggestions how you will handlethe recent gas load shedding problem of your fertilizer’s factory.

January 31, 2011The General Manager,ABC Industries,Sultan Road, Lahore

Dear Sir,

Subject: Report on the gas load-shedding problem in the factory.

I would like to bring a severe problem in your notice, about the gas load-shedding in thefactory. Our processing department is facing a lot of problems in completion of our targets and hence creating a lot of problems in the shipment of orders in time to our clients. To resolve this problem of gas load-shedding, I recommend putting a LPG gas

plant in the factory. This will help us to keep running the processing departmentsmoothly whenever there will be load-shedding of gas.

Yours truly,

X Y Z

Head of Procurement Department

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Q. 2 choose the appropriate answer from the given options.

1. Surveys of employers consistently show that communication skills are the top mostexpected competencies like team work, critical thinking, and analytical reasoning toensure effective job placement, performance, career advancement, and organizational

success.

2. A brief account of one's professional experience and qualifications, often submittedwith an employment application is called resume.

3. The interview characterized by pointed and unnerving questions, deliberateinterruptions, abrupt or even hostile reactions are designed to unsettle the candidate inorder to see how well a candidate handle stressful situations at work place is knownas stress interview.

4. An order letter is a contract of selling and purchasing or services. Orders are

considered one of the simplest types of direct request. While placing an order, youneed not excite your reader’s interest; just state your needs clearly and directly.

5. The purpose of collection letter is to get the money owed and maintain goodwilltherefore, it should be persuasive rather than forceful, firm rather than demanding,fair and tactful to achieve better results, and you-oriented; courteous, considerate, andconcerned about the customer’s best interest.

6. A promise of future payment in cash given in exchange for goods or service is calledcredit letter . It is the instrument which enables manufactures, producers, retailers andconsumers to obtain goods at a time when they can be used or sold even if ready cashis not available.