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BC&BSUW Internet Training
• Introduction
• Objectives
• General Housekeeping
• Internet Initiative Overview
• Practice
BC&BSUW Internet Training
• Introductions• Michele Wallis - Human Resource Training and
Development
• Melissa Lewis - Sales Training
• Wendy Barnard - Documentation & Training
BC&BSUW Internet Training
• Internet Project Overview– Steering Committee Formed
– Teams Formed
– Vendors Approved
• Channelpoint Inc. - Online Quote System
• MedSeek - Web Site Design and Provider Directories
• Companion Information Management Resources (CIMR) - Online Customer Self Service
• Milliman & Robertson - Establish Internet Pricing Schedules
• Ernst & Young - Audit Web site security
BC&BSUW Internet Training
• Internet Project Overview (cont.)– Deliverables
• Online Customer Service - September 2000
• Online Quote System - October 2000
• Online Provider Directories - September 2000
• Online Booklets - September 2000
BC&BSUW Internet Training
• Contacts– Internet Project Manager - Keith Bell 920-424-8900
– Internet Team Leader
– Help Desk
– Training• Wendy Barnard x6505
• Michele Wallis x6056
• Melissa Lewis x6966
BC&BSUW Internet Training
• Documentation– Internet Training Manual– Handouts– Equipment
• PC with access to Internet
BC&BSUW Internet Training
• Home Page
• For Everyone?
• Need Insurance?
• Need Provider Service?
• Looking for a Job?
• Print a Provider Directory?
• By Online, Get a Quote
BC&BSUW Internet Training
• Home Page– bluecrosswisconsin.com
BC&BSUW Internet Training
• For Everyone– New Releases– United Wisconsin Services Inc.– About Healthcare Fraud– Healthcare Glossary of Terms– Security Statement
BC&BSUW Internet Training
• Need Insurance?– Individuals & Families
– Employers
– Find a Provider
– Try Our Online Customer
Service
BC&BSUW Internet Training
• Need Customer Service?– Online Customer Service
• Service Direct
• View Benefit Booklet
– Downloadable Claim Forms
– Find a Provider
– Call Customer Service
– Ask Customer Service
BC&BSUW Internet Training
• Need Provider Service?– Service Information Centers
– Check ProServices for
Benefit Information
– Downloadable Forms
– Contact Provider Services
BC&BSUW Internet Training
• Looking for a Job?– About Us– Benefits– Current Job
Opportunities– EEO Disclaimer/
Statement– Upcoming Recruiting
Events– Why BCBS is a Great Place to Work
BC&BSUW Internet Training
• Print a Provider Directory
BC&BSUW Internet Training
• Buy Online/Get a Quote– Insurance for You and
Your Family
– Employer Groups 2-99
– Employer Groups 100+
