PLANNINGStrategizing – download from your memory bank/ Chapter 3/1.

Choosing - do I answer this question first, 2nd or 3rd?

Timing – 120mins/3 = 40min – 30min/ 40min or 50min?

Answering – What is the action word? Discuss. Key words? –

understanding, core business, non-core activities, procured, value for

money, balance, operational, strategic FM

Outline – 34/2= 15 points.

PLANNINGAnswering – Discuss strategic and total FM and a balance of the two.

Why and how? Effective, value for money, outsourcing.

Outline –

Intro – what is strategic FM? What is total FM? What is value for money? (4points)

Body/ Answer the question – (say 9 points) –

Depends on

1. Size of business

a) 5 models of FM.

b) Biz circumstances

c) And so striking a balance.

d) And so affect the way FM is sourced/ outsourced

2. Biz Cycle

3. 4 stages of organizations

How to procure effectively?

1. Strategic planning process

2. Understanding of SLA/ performance

Conclusion – So the answer is very much dependent on the context and business situation

– 2 points

PLANNINGStrategizing – download from your memory bank/ Chapter 2/1.

Choosing - do I answer this question first, 2nd or 3rd?

Timing – 120mins/3 = 40min – 30min/ 40min or 50min?

Answering – What is the action word? Report/ discuss. Key words? –

how FM contribute/ design and construction building/ qualified/

manage/

Outline – 33/2= 15 points.

PLANNINGAnswering – Report FM role and how contribute/manage construction/

is FM qualified to do so?

Outline –

Intro – role of FM – alignment with client/ strategic and total FM (4points)

Body/ Answer the question – (say 9 points) –

How /why FM contribute and manage construction

1. FM = process management/ FM principles can apply.

2. Natural point of contact/ facilities related / facilitate communication .

3. Compatible with FM operations/ Total FM value add to the design.

4. Can follow up easily after construction team exit/ knowledge management.

5. Align with client – value add with corporate in-house requirements.

6. Expertise in life cycle costing.

FM qualifications

1. Expertise in costing and finance.

2. Expertise in integration of facilities services.

3. Holistic understanding of relationship between biz and space/ IFMA 6

competencies.

Conclusion – how value for money can be achieved – 2 points

PLANNINGStrategizing – download from your memory bank/ Chapter 3.

Choosing - do I answer this question first, 2nd or 3rd?

Timing – 120mins/3 = 40min – 30min/ 40min or 50min?

Context – fast food

Answering – What are the action word? Report, explain, justify.

Key words? – advantages, disadvantages, outsourcing, issues.

Outline – 33/2= 15 points.

PLANNINGAnswering – Identify issues for outsourcing. Advantages and

disadvantages. Talk about fast food context.

Outline –

Intro – Fast food context – volume required, thin margin, efficiency, customer

experience very important (2 points)

Body/ Answer the question – (say 12 points) –

Issue 1 - COST

1. Advantages/ Disadvantages

Issue 2 – EFFICIENCY

1. Advantages/ Disadvantages

Issue 3 – RISK

1. Disadvantages/ importance of facilities/ facilities management.

Conclusion – Non core say delivery, cleaning, M&E ok. Others that could be

considered for outsourcing - logistics – 2 points

COST

EFFICIENCY

RISK

RISK

2015

2015

PLANNINGStrategizing – download from your memory bank/ Chapter 3.

Context – ? Bank? Schools?

What are the action word? – Discuss, examples

Key words? – large proportion, outsourced, roles, remaining in-house.

Outline – 33/2= 15 points.

Interpret the question – What does in-house FM do after outsourcing?

Examples.

PLANNINGAnswering – What does in-house FM do after outsourcing? Examples.

Outline –

Intro – Outsourcing does not mean 100% outsourced. Need to manage the

outsourcing process and outsourced service providers. Roles of in-house depends

on organization culture. (3 points)

Body/ Answer the question – (say 10 points) –

1. Many roles but mainly managing, auditing performance.

2. Managing

1. The procurement process – SLA, scope, handover. EXAMPLES

2. Service provider relationships, technical, administrative, financial.

3. On-going management. EXAMPLES.

3. Auditing performance. EXAMPLES.

4. Risk management/ Biz alignment. EXAMPLES.

5. STRATEGIC PLANNING/ BIZ COMMUNICATION/ BCM

Conclusion – A large part of FM outsourced means more management and more

strategic control. Need to manage risk of outsourcing eg non performance of critical

facilities say data centre, retail store premise – 2 points

2015

2015

PLANNINGStrategizing – download from your memory bank/ Chapter 5+ articles/

Chapter 6.

What are the action word? Fully discuss

Key words? – people/work/place, influence, organisational

performance.

Interpret the question – How workplace impact biz and people and

their inter-relationship.

• Role of place/ importance

• High cost/ long time commitment/ long presence

• CBRE report/ productivity.

• IFMA report

• 3 dimensions to assess the usefulness of facilities to work/people

PLANNINGAnswering – How workplace impact biz and people and their inter-

relationship.

Outline –

Intro – Every biz needs physical workplace. Even virtual stores relies on logistic

facilities for storage or distribution. (2 points)

Body/ Answer the question – (say 12 points) –

• High cost/ long time commitment/ long presence

• More than property cost/ impacts biz profit

• Impacts HR practice/ long presence in workplace

• CBRE report/ productivity.

• Workplace diversity

• Productivity/ customization/ flexibility

• IFMA report

• Alignment for biz image, BCM, managing change

• 3 dimensions to assess the usefulness of facilities to work/people

Conclusion – inseparable relationship – facilities to house people to work to

produce for a business. Conversely, biz demands a physical presence for

operations and hence the need for facilities. Impact people and biz. Needs a

strategic approach to manage high cost and high impact assets. – 2 points