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© Vanguard EMC Inc 2003
Business Continuity PlanAwareness Session on
OHFS BCP PlanOHFS: Occupational Hygiene Field Support171 Slater Street, Ottawa, Ontario [9th Floor]
Feb 11, 2008 – by Simon J Daigle, M.Sc., M.Sc(A) Occ H IH
© Vanguard EMC Inc 2003
Session LogisticsOHFS BCP Awareness• Class Times (2 hours)• 1 Break (10 minutes)• Session Agenda Item:
• OHFS BCP Plan [Copy]• BCP Activation
• Technology Resources• Facility Resources• BCP Planned Exercise
© Vanguard EMC Inc 2003
The Key to Adult Learning….
• 1.0% through TASTE• 1.5% through TOUCH• 3.5% through SMELL• 11% through HEARING• 83% through SIGHT
• 10% of what we READ• 20% of what we HEAR• 30% of what we SEE• 50% of what we SEE & HEAR• 80% of what we SAY• 90% of what we SAY and DO
We learn…. We retain….
………….. is participation!
© Vanguard EMC Inc 2003
Objective: Awareness session
To provide a general knowledge andunderstanding of the principles of the OHFS
1. BCP Plan and 2. BCP Team Roles and 3. Responsibilities, BCP Activation
© Vanguard EMC Inc 2003
Group IntroductionsGroup Introductions
– Your nameYour name– Your title and what you doYour title and what you do– Your departmentYour department– Work locationWork location– Your continuity planning experienceYour continuity planning experience– Personal interests outside of workPersonal interests outside of work
© Vanguard EMC Inc 2003
What is a Disaster?What is a Disaster?
BCP Definition:
Any accidental, natural or malicious event which disrupts normal operations or services for sufficient time to affect significantly, or to cause failure of, the
business function or complete enterprise
Webster:
A sudden, unplanned, calamitous event causing great damage or loss
© Vanguard EMC Inc 2003
Common Causes of Disasters Common Causes of Disasters
Power BlackoutsPower Blackouts
EarthquakesEarthquakes
FloodingFlooding
Wild-land FiresWild-land Fires
Transportation Transportation
TerrorismTerrorism
TornadosTornados
Winter StormsWinter Storms
CommunicationsCommunications
HurricanesHurricanes
Plant FiresPlant Fires
Technology - ITTechnology - IT
Riots and Civil DisturbancesRiots and Civil Disturbances Epidemics and Pandemics Epidemics and Pandemics
© Vanguard EMC Inc 2003
Should We Be Concerned?Should We Be Concerned?
• Disasters are more frequent
• Impact is more severe
• Private sector: A large number of businesses experiencing a disaster cease operations within two years or suffer crippling economic setbacks
© Vanguard EMC Inc 2003
PerceptionPerception
It is a common belief that disastersIt is a common belief that disastersonly happen to others.only happen to others.
It is a common belief that disastersIt is a common belief that disastersonly happen to others.only happen to others.
© Vanguard EMC Inc 2003
TranspoCO
© Vanguard EMC Inc 2003
Daily - Weekly - MonthlyDaily - Weekly - Monthly
© Vanguard EMC Inc 2003
Ready for AnythingReady for Anything
A business continuity video by Commonwealth Films.
© Vanguard EMC Inc 2003
Business Continuity PlanningBusiness Continuity Planning
"A business process, which helps to"A business process, which helps toassure continuation of Critical or Time assure continuation of Critical or Time
Sensitive services regardless of anySensitive services regardless of anyevent that may occur."event that may occur."
© Vanguard EMC Inc 2003
Prime BCP ObjectivePrime BCP Objective
Reduce the consequences of a disaster to an acceptable level
What is acceptable?Who defines acceptable?
Who determines cost of acceptable?
© Vanguard EMC Inc 2003
Business Continuity / RecoveryBusiness Continuity / Recovery
How do we get fromHow do we get from
HereHere There?There?
© Vanguard EMC Inc 2003
Plan Plan DevelopmentDevelopment
PhasesPhases
DisasterActivation
Planning &Orientation
Service IDand Analysis
Identifying Dependencies
Building the Action Plan
Exercising
Maintenance
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5
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© Vanguard EMC Inc 2003
Execution
Planning & Orientation
Service ID& Analysis
Building the Action Plan
IdentifyingDependencies
Plan Exercising
Plan Maintenance
Planning & Orientation
– Senior management commitment and BC policies
– Business continuity objective(s) and requirements
– Business continuity terminology and assumptions
– Departmental Business Continuity Committee - SMB – Senior Management Board - CMT – Crisis Management Team
Planning & Orientation
– Senior management commitment and BC policies
– Business continuity objective(s) and requirements
– Business continuity terminology and assumptions
– Departmental Business Continuity Committee - SMB – Senior Management Board - CMT – Crisis Management Team
© Vanguard EMC Inc 2003
• Establish the mission to be accomplishedEstablish the mission to be accomplished
• Define the scopeDefine the scope
• Create, map and detail the course of actionCreate, map and detail the course of action
• Identify resources needed to meet the goalsIdentify resources needed to meet the goals
• Control, delegate and manage to ensure Control, delegate and manage to ensure successful completionsuccessful completion
Planning OrientationPlanning Orientation
© Vanguard EMC Inc 2003
Planning is everything,
……the plan is nothing..
Dwight D. Eisenhower
Knowledge, understanding, confidence and insight
are the beneficial by-products of the planning process
© Vanguard EMC Inc 2003
First Pillar of a BCP Program
Governance StructureGovernance Structure
SMB
Departmental BCP Committee
Regional/Branch BCP Coordinators
Directorate/Programme Level BCP Coordinators
Division/Business Unit Level
© Vanguard EMC Inc 2003
Execution
Planning & Orientation
Service ID& Analysis
Building the Action Plan
Identifying Dependencies
Plan Exercising
Plan Maintenance
Fact Gathering
- Identify Services delivered by the business unit
- Business impact analysis (BIA)
(Identify impacts of the service not being delivered)
- Establish “Time Sensitivity Level” and “Criticality"
© Vanguard EMC Inc 2003
Prudent PlanningPrudent Planning
YourOrganization
PublicAuthorities
Media
Threats
Neighbours
Threats
Suppliers
Threats
Threats
Threats
© Vanguard EMC Inc 2003
Execution
Planning & Orientation
Service ID& Analysis
Building the Action Plan
Identifying Dependencies
Plan Exercising
Plan Maintenance
Identifying Dependencies
What is the minimum number of resources required to maintain the service at an acceptable
level?
– Human Resources– Technical Resources– Facility Resources– Essential Records
Identifying Dependencies
What is the minimum number of resources required to maintain the service at an acceptable
level?
– Human Resources– Technical Resources– Facility Resources– Essential Records
© Vanguard EMC Inc 2003
Organization Resources to Organization Resources to ConsiderConsider
Building
ComputerH/W PC/LAN
PowerSecurity
Environmental
OperatingSystems
Applications
Data
Admin.Equipment
Internal & ExternalClients & Users
Comm.Circuits & Equip.
S/W
PEOPLEPEOPLE
PEOPLEPEOPLEPEOPLEPEOPLEPEOPLE
PEOPLEPEOPLE
PEOPLEPEOPLEPEOPLEPEOPLEPEOPLE
Inventory& Materials
PEOPLE
© Vanguard EMC Inc 2003
Execution
Planning & Orientation
Service ID& Analysis
Building the Action Plan
Identifying Dependencies
Plan Exercising
Plan Maintenance
Building the Action Plan
- Plan objectives - MALS
- Establish Criticality
- Technical Workarounds
- Manual Workarounds
- Detailed account of Who, What When and Where a service will be continued
- Sign off on the Plan
© Vanguard EMC Inc 2003
Execution
Planning & Orientation
Service ID& Analysis
Building the Action Plan
Identifying Dependencies
Plan Exercising
Plan Maintenance
Post-Implementation Review
– Exercise program and objectives– Exercise plans, scenarios, and
actual exercises– Plan (exercise) evaluation
Post-Implementation Review
– Exercise program and objectives– Exercise plans, scenarios, and
actual exercises– Plan (exercise) evaluation
© Vanguard EMC Inc 2003
Testing & ExercisingTesting & ExercisingWhy ExerciseWhy Exercise
Determines if the BCP plans are applicable
Identifies gaps in the:
- Business Continuity Plans
- Participant roles and responsibilities
Reduces
- Decision making
- Disorientation during an event
- Recovery time
- Unnecessary costs
© Vanguard EMC Inc 2003
- Appoint Exercise Director and Team
Fully outline the exercise goals & objectives
- Research and understand the inter-dependencies
Map out your guidelines and ground rules
Initial Stages of ExercisingInitial Stages of Exercising
© Vanguard EMC Inc 2003
Ingredients of anIngredients of anExercise ProgramExercise Program
• Preplanning • Managing• Tracking• Evaluation – Gap Analysis• After Action Report • Executive Report • Change Management
© Vanguard EMC Inc 2003
Execution
Planning & Orientation
Service ID& Analysis
Building theAction Plan
Identifying Dependencies
Plan Exercising
Plan Maintenance
Updating the Plan
– Schedule for update and maintenance activities
– Software tools
– Employee Awareness and Training
– Review criteria
– Program status, reporting, and audits
– Plan distribution and security
Updating the Plan
– Schedule for update and maintenance activities
– Software tools
– Employee Awareness and Training
– Review criteria
– Program status, reporting, and audits
– Plan distribution and security
© Vanguard EMC Inc 2003
Execution
Planning & Orientation
Service ID& Analysis
Building the Action Plan
Identifying Dependencies
Plan Exercising
Plan Maintenance
If a Disaster Occurs
– Declare disaster
– Execute recovery operations
If a Disaster Occurs
– Declare disaster
– Execute recovery operations
© Vanguard EMC Inc 2003
• Situation analysis
• Disaster Declaration Process
• Initial Response
• Contact Information
Escalation ProceduresEscalation Procedures
© Vanguard EMC Inc 2003
Keeping in Touch During Service Disruptions
Telephone your SupervisorTelephone your Supervisor
E-mail your SupervisorE-mail your Supervisor
Check HC Web Site www.hc-sc.gc.ca
Check HC Web Site www.hc-sc.gc.ca
Monitor the local MediaMonitor the local Media
Your Supervisor Calls You!Your Supervisor Calls You!
Telephone the BCP Hotline@
1-877-727-7007(711 for the hearing impaired)
Telephone the BCP Hotline@
1-877-727-7007(711 for the hearing impaired)
Check your e-mailsand/or
Broadcast voice mail messages
Check your e-mailsand/or
Broadcast voice mail messagesEmployee’s Obligation to Remain Available for Work
Employee’s Obligation to Remain Available for Work
© Vanguard EMC Inc 2003
Execution
Planning & Orientation
Service ID& Analysis
Building theAction Plan
IdentifyingDependencies
Plan Exercising
Plan Maintenance
Continuous Continuous ChangeChange
Always be prepared Always be prepared to go back and make to go back and make
adjustments.adjustments.
© Vanguard EMC Inc 2003
Business Continuity Management
for
Health Canada
Part II
Using the Database
© Vanguard EMC Inc 2003
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This will be a list of all resources identified in the resource requirements
As identified in facility resources
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FATE FAVOURS THE PREPARED
- Louis Pasteur
Thank you!
Dave Haines