BEHAVIOR BASED SAFETY: HOW THINKING SAFE LEADS TO ACTING SAFE

HOUSEKEEPING

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• Q&A at the end, but feel free to ask questions throughout

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KYLE MEINERTRisk Advisor, HNIkmeinert@hni.com262.641.5814

WHO’S ON THE LINE…

ANDREA TARRELLMarketing Director, HNIatarrell@hni.com262.641.5813

BEHAVIORAL BASED SAFETY?

• Proactive safety program based on:– Motivating

– Educating

– Reinforcing

– Improving

• A systematic approach to identify root causes and controlling them

• A continues effort in search of positive results

• Focusing on leading behaviors rather than if we had any losses

BEHAVIOR SAFETY: ABC’S

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A

AntecedentEvent or stimulus that

came before something else and may have influenced

or caused it

Goals, policies, training

B

Behavior

Any act that is performed by an

individual that can be observed

Not wearing eye pro, wearing proper fall

protection

C

Consequences

The aftermath of the behavior. Has the

potential to reward or discipline

Zero injuries, catastrophic injuries,

suspension, pizza party

STEPS IN CREATING A BBS SYSTEM

1. Get Employee Support

2. Get CEO

3. Create a team

4. Identify and isolate key

behaviors

5. Develop a metrics system

6. Observe behaviors

7. Deliver Feedback with behavior

makers

8. Produce and publish data

9. Set next stage goals

Decisions lead to consequences

IMPLEMENTING WITHOUT THE HITCH: TIPS

• Always involve your employees in the early in the process

• Consider a small test cell prior to full out roll out

• Lets not try to leap the moon here; set SMART Goals

• Ditch the contributing factors and focus on root causation

• When all else fails… ASK!

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pecific

easurable

chievable

ealistic

imed

IMPACTS OF BEHAVIORS

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• Shortcuts lead to long recoveries

• The only thing about common sense is…

• The real cost of an incident

You’re doing it wrong!

DECISION MAKING…

“90 percent of the time-• 90% of all

workplace injuries are due to unsafe acts

• 10% due to unsafe conditions

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INCIDENT BREAKDOWNS

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The “Big” One

First Aid/Minors

Near Misses

Herbert William Heinrich

Compliance...

Necessary but not sufficient!!

WHERE DOES SAFETY RANK WITHIN?

Safety

ProductivityQuality

BUILDING CULTURE: WHO IS YOUR SAFETY PERSON?

HOW DO WE BUILD A BEHAVIOR BASED SAFETY SYSTEM?

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BUILDING A BEHAVIOR BASED SYSTEM: KEY POINTS

• Establish TSC baseline

• We must address

– Decision making

– Observations

– Feedback

• Continuous improvement

EMPLOYEES PERCEPTION OF SAFETY: BASE LINE

-VS-

CultureClimate

CONDUCTING OBSERVATIONS

• Has this been trained on yet?

• Consistency

• Don’t become the safety cop

• Transparency

FOLLOW UP!

CONSEQUENCES AND FEEDBACK

• Consistency

• Does the time fit the crime?

• Reinforcement

– Positive

– Negative

• Establish a paper trail!

• Explain the results, both good and bad

IMPROVEMENTS

LETS RE-HASH…

• There must be active engagement from all levels

• SMART Goals

• Put the observations where the money is

• ALWAYS follow up with feedback

• If your not moving forward your heading back

HNI’S BEHAVIOR BANK ACCOUNT

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• Group incentives can fail due to:– One persons incident can wipe

out the group– Animosity can be created– Sense of entitlement takes over – Delayed reporting = worsened

condition– Boredom

• Group “peer pressure” incentives can work at times.– They can cost less– They can cause people to watch

out for each other– They can’t address multiple

specific loss/waste issues simultaneously

WHY INCENTIVE PROGRAMS FAIL

BEHAVIOR BANK ACCOUNT SUMMARY

Changes the game away from a group incentive

• No longer can 1 bad actor cause everyone else to lose out

• Responsibility is placed on the end user

How does it work?

• Each year a certain dollar amount is credited to your BBA

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• Pro-rated based off hire date, meaning that year 2 you are entitled to the full amount

• Each “Risk/Loss” event has an assigned value that is deductive from your BBA

Benefits

• More $$$

• End users ultimately dictate how much they will be paid out

• Helps to develop trends

Manufacturer- $70,000 (damages) in annual uninsured loss recovered.

$15,000 INVESTED

Trucking/Warehousing – 60% reduction in tracked Errors

$25,000 INVESTED, $500K ESTIMATED SAVINGS

Contractor went from 30% compliance to 100%

INVESTMENT $10,000, SAVINGS = hundreds of hours

Manufacturer – Customer returns down by 50%

INVETMENT - $35,000, savings $200,000

Construction – 100% Reduction in DUI’s, multiple tickets annually to 0, paperwork issues to 0

Investment $25000, Savings- Drastic reduction in loss potential

REAL WORLD EXAMPLES

UPCOMING EVENTS

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http://www.hni.com/navigating-the-workplace-generation-gaps-in-transportation

QUESTIONS

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KYLE MEINERTRisk Advisor, HNIkmeinert@hni.com262.641.5814

THANK YOU.

ANDREA TARRELLMarketing Director, HNIatarrell@hni.com262.641.5813