Behaviour Chart for the Art of Leadership

DEPARTMENT OF COMMERCE - CORPORATE SERVICES

2010

THE ART OF LEADERSHIP BEHAVIOUR CHART FOR THE 10 CORE FACETS

OF LEADERSHIP

SCOTT STIRLING, INTERN (EDITH COWAN UNIVERSITY)

A LEADER IS A DEALER IN HOPE - NAPOLEON BONAPARTE

THE ART OF LEADERSHIP

BEHAVIOUR CHART FOR THE 10 CORE FACETS OF THE ART OF LEADERSHIP

SCOTT STIRLING, EDITH COWAN UNIVERSITY

A business environment that is productive, innovative, fair and safe

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10 CORE FACETS BEHAVIOUR CHART

The following chart maps out the behaviours expected of leaders who complete the Art of Leadership Development Program at the Department of Commerce.

10 Core Facets of Leadership

Leadership Capability Profile - Lv.8-9

Behaviour

Behaviours that a good leader should represent

Level of Adherence

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The Wisdom of Experience

- Shows judgement, intelligence and common sense

- Demonstrates self-awareness and commitment to personal development

- Guides, coaches and develops people

- Steers and implements change and deals with uncertainty

Develops knowledge over time by learning from other experienced leaders

Actively passes on their wealth of knowledge and lessons learnt to others

Models and shapes good workplace behaviour through the power of example

Acknowledges and learns from mistakes and encourages life-long learning

Develops relationships in order to build leadership potential in others

The Decisive Character

- Marshalls professional expertise

- Delivers intended results

- Commits to action

- Communicates clearly

- Harnesses information and opportunities

Takes the lead in making difficult decisions irrespective of opposition

Gathers information, investigates choices and harnesses advice in making decisions

Commits to taking action to achieve results, and drives a culture of achievement

Communicates decisions effectively and accurately to followers

Adapts to changing situations and environments and moulds decisions accordingly





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The Ethical Guide


- Demonstrates public service professionalism and probity

- Values individual differences and diversity

Models ethical behaviour and decision making in line with the Department’s values

Actively spreads and encourages a culture of ethical behaviour in followers

Communicates ethical expectations in a ways that leaves no room for interpretation

Acts professionally and impartially and adheres to the public sector Code of Conduct

Communicates the importance of ethical behaviour above progress and success

The Servant-Leader

- Inspires a sense of purpose and direction

- Builds organisational skill and responsiveness


- Facilitates cooperation and partnerships

Prioritises the needs and vision of the Department ahead of personal ambitions

Sets aside personal preferences and takes care of the needs of his or her followers

Creates and fosters a culture that encourages everyone to serve one another

Empowers followers by building up their capacity and confidence to succeed

Strengthens and builds teamwork in order to share success and give due honour

The Relationship Builder

- Nurtures internal and external relationships

- Facilitates cooperation and partnerships


- Displays resilience

Works collaboratively and forms strong teams that encourage creativity and diversity

Creates connections and fosters networks with people outside the Department

Establishes partnerships with peers in order to enhance learning and work together

Knows followers by name and remembers details about them; shows they care

Actively engages in conversations with others, investing time into forming relationships





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The Innovative Mind

- Harness information and opportunities

- Builds organisational skill and responsiveness

Marshalls professional expertise


Deploys improvement activities to increase excellence, productivity and effectiveness

Creates an environment where ideas can be freely exchanged without judgement

Does not accept mediocrity, but rather strives for excellence and professionalism

Harnesses the power of creativity and intelligence to develop a stronger Department

Actively motivates followers to think outside the box and come up with new solutions

The Strategic Thinker

- Focuses strategically




Develops strategies and carefully plans in order to achieve Department goals

Invests time and thought into preparations for the future whilst stewarding the present

Comprehends the links between the vision, the divisions and the Government agenda

Provides direction and fabricates practical plans for achievement of the lofty vision

Develops the ability in followers to see strategically and make strong, successful plans

The Problem Solver

- Marshalls professional expertise

- Values individual differences and diversity


- Communicates clearly

- Negotiates persuasively

Applies mind to multiple perspectives when assessing the ramifications of issues

Empowers followers with the authority and ability to solve their own problems

Seeks understanding and information about issues in order to solve them correctly

Negotiates and arbitrates conflict between people with diplomacy and grace

Undertakes critical analysis leading to logical arguments and accurate conclusions





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The Inspiration



- Engages with risk and shows personal courage


Convinces people all around them to believe that the impossible is achievable

Creates a culture of achievement and teamwork where people enjoy working

Understands the significance and power of emotion and how to harness it for success

Comes to work with passion and energy, and encourages this by the power of example

Encourages followers to actively engage their energy and creativity to the task at hand

The Visionary


- Focuses strategically



Understands and engages with the text of the vision at a deep, meaningful level

Directs and implements strategies based upon achieving the purpose and vision

Engages followers in the vision, encouraging a greater understanding of what it means

Fosters a shared sense of purpose by linking activities of divisions with common goals

Genuinely lives, eats, drinks, sleeps, breathes the vision with commitment and loyalty





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CORE SKILLS BEHAVIOUR CHART

The following chart maps out the behaviours expected of leaders with regards to the different contexts they are expected to lead their followers through.

Core Skill

Core Skills of a Leader

Behaviour

Behaviours that a good leader should represent

Level of Adherence

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Communicate

With Clarity and Precision

(as per 10 Core Facets)

Mentors and empowers followers by passing on knowledge and wisdom

Makes decisions and clearly communicates them to his or her followers

Role models ethical conduct and clearly communicates expectations to followers

Leads by example in order to create a culture of service to one another

Spends time investing in building strong, effective relationships

Creates an environment where followers are encouraged to have ideas and share them

Provides a clear outline of the strategy moving forward

Teaches and encourages followers to solve problems

Inspires others around them by communicating energy and passion

Clearly outlines the vision and purpose to followers





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Understand People

With Consistency and Accuracy


Understands how to deal with people through experience

Surrounds themselves with good advice and smart people when making decisions

Knows their followers lives and needs and is able to prevent unethical behaviour

Recognises the needs of his or her followers and serves them in the appropriate way

Appreciates the importance of understanding people when forming relationships

Values the free flow of ideas and emphasises that diversity is desired and essential

Knows the right person for the right job and how that relates to the overall plan

Understands and effectively negotiates and arbitrates with people to solve problems

Plants the right seed of inspiration and motivation depending upon the person

Knows where everyone is and how to get them all on the same page and vision

Persist and Move Forward

With Courage and Confidence


Knows from past experience that fear has no place and courage is paramount

Acts with confidence in ability to make the right decision with available information

Perseveres in creating a culture of ethical behaviour through constant role modelling

Continues to display acts of service, leading and strengthening a culture of teamwork

Takes the time to form relationships and constantly networks with others





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(continued) Moves on from what has always been and perpetually seeks the new, better idea

Conceptualises and draws up a plan for the future, a direction to move forward along

Throws nothing in the too-hard-basket, but relentlessly seeks solutions to problems

Continuously encourages people in their work, giving them the energy to keep going

Gathers people around a central flag, the vision, and moves them forward as one

Documents

Behaviour Chart for the Art of Leadership