Behind the aisle: Tips on Empowering Global Users with Self-Service Analytics at Walmart Scale

Heidi Daniels

Director of Engineering

Walmart Labs / Data & Analytics Technologies

Jesse McElmury

Principal Consultant

Teradata / BI & Cognitive Design

Meet the Presenters

Heidi Daniels

Director

Analytics & Visualization

Walmart Labs

Jesse McElmury

Principal Consultant

Business Intelligence & Cognitive Design

Teradata

Agenda

• Introductions

• Walmart Overview

• Walmart Scale

• Building a Platform For Enabling & Empowering Users

• Q&A

Tableau Objectives

• Flexible Access – Mobile, Web, etc.

• Death to Printing

• Leverage All Data Sources

Walmart Scale

• Hundreds of Server Cores

• 450k+ Registered Tableau Users

• 2+ Million Sessions Per Month

• 4500 Published Data Sources

• 1500 Hyper Published Data Sources

• 500,000 Extracts Per Month

Why self-service analytics?

Enable & empower everyone in the organization to ask & answer questions with data.

What is self-service?

Enablement.

Define Develop / Build

Community Govern

Enable & Empower

Define

Understand Need

User Journeys

Partnership

Define @ Walmart

Bring Your Own Data

Mobile

Natural Language

Data Prep

Develop

• Sizing / Capacity

• Configuration

Server Architecture

• Content Management

• How to Get HelpSupport

• Tableau (duh!)

• Data Prep Tool

Full Stack Suite

• Create Published Data Sources

• Build Semantic LayerData

Develop @ Walmart

Platform Providers

No Data Source Ownership

Data Prep Tools

Support

Governance

• Usage Guidelines

• Run time limits

• SecurityProcess

• Dashboard Development

• Tuning & Optimization

• External Usage / Embedded Analytics

Best Practices

• Content Management

• How to Get HelpMonitoring

Governance @ Walmart

We Trust You… Mostly

Server Controls

Monitoring

Monitoring

• Is my platform stable?

• Is my platform performant?

•Do I have adequate capacity?

•Who? What? When?

Admin Views

Custom Reporting

Community

• Engage business users

• Tips & Tricks

• Best practices discussions & documentation

Tableau Lunch & Learn

• Internal Support Team

• Supporting user issues and requests for assistance

Technical Support

•Champion Tableau

•Interact with business & IT

•Customize sessions

•Doctor Sessions

Tableau Days

• Monthly Communications or Newsletters

• Tableau User Groups

• Tableau SLACK channel

• Features Sessions

Other

• Enable & Empower Your Users•Define Needs & Build a Platform

Supporting Them•Don’t Sacrifice Security &

Stability•Develop training & mentoring

programs across the organization

Bringing It All Together

Questions?

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