BEINFORMED Knowledge-centric business process platform for proposal development, project management,...
If you can't read please download the document
BEINFORMED Knowledge-centric business process platform for proposal development, project management, collaborative knowledge work, and knowledge-driven
BEINFORMED Knowledge-centric business process platform for
proposal development, project management, collaborative knowledge
work, and knowledge-driven solutions. Selected customers and
partners: Formed in 2006 Result of long-running university and
public sector R&D projects Privately owned, ~180 people 5 year
70% compound annual growth rate Gartner cool vendor in business
process management
Slide 2
Knowledge technology driven business process platform 1 of
3
Slide 3
Knowledge technology driven business process platform 2 of
3
Slide 4
Knowledge technology driven business process platform 3 of
3
Slide 5
Case examplessmart knowledge-driven citizen-centric services
BENEFITS Open knowledge as a service bridges the gap between
government and citizens and facilitates effective cooperation
between independent institutions both public and private. Provides
automated decisions and decision support; means for agencies to
manage their knowledge / rules; ability to quickly adapt to
external events / implement new legislation; improved decision
making, guaranteed compliancy, less errors; improved service
delivery to the public; and substantial cost reductions. CHALLENGE
Permitting site synthesizes requirements, processes, and
information across multiple jurisdictions and 14 independent
institutions into a unified user experience. Immigration site helps
new arrivals solve varied problems of relocation. It combines
information, and decision logic from 12 agencies into an easy to
use single point of service delivery. SOLUTION Knowledge-centric
solution separates the know from the flow and the function to
create declarative applications configured by users with semantic
models of legislation, knowledge, processes, data, and UI. The core
infrastructure consists of an ontology, which is enriched with
business rules. All functions use the same ontology, e.g., semantic
search, information access, automated decision making, decision
support, and dynamic processes. Source: OSD (Readiness) Source:
BeInformed
Slide 6
BeInformed case examples (1 of 2) Environmental Licensing
Situation Create single point of contact for environmental
licensing. Reduce administrative burden and improve service.
Rationalize 52 different types of licenses, 1600 procedures, and
600 authorities. Business Benefits Reduction in red tape: single
application and one procedure Operational cost reduction: 96
million euro in year 1 Pan-European Insurance Company Situation
Lacking expert knowledge in operating countries, leading to risk of
bad underwriting. High operational costs because of tedious manual
processes Business Benefits Any underwriter can advise customers:
reducing claim risks automated bidding and acceptance (7X24).
Co-insurance between operating units: risks are evenly divided over
larger and smaller operating units
Slide 7
BeInformed case examples (2 of 2) European Maritime Safety
Situation Assist the European Commission and Member States in the
proper development and implementation of EU legislation on maritime
safety Business Benefits Real-time monitoring of 22,000 ships in
European coastal waters Single point of contact for all queries on
maritime activities, incl. routing, trade, safety, illegal
immigration, terrorism, environmental Immigration office (IND)
Situation IND had major problems in adapting to the frequent
changes in legislation and workload, resulting in errors and
delays. Business Benefits INDiGO implementation of new regulations
from 9 months to 2-3 days 165 business processes to 1 generic
process business users fully in control (IT department outsourced)
substantial reduction in labor (20%) while improving customer
service