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Performance Management
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OVERARCHING GOAL: TO REWARD, RECOGNIZE, AND RETAIN EMPLOYEES FOR CONSISTENT DAILY IMPROVEMENT
HOW YOU GET THERE: • EMBRACING PROCESS EVOLUTION AND IMPROVEMENT• A DISCIPLINE OF QUALITY AND CONSISTENCY• OUTSTANDING SERVICE TO INTERNAL CUSTOMERS• ASSISTING OTHERS AND INVOLVING OTHERS WHEN
NEEDED• A DAILY FOCUS ON INNOVATION, ENHANCEMENTS, &
PERSONAL/PROFESSIONAL DEVELOPMENT
FOUNDATIONS
• BASIC FRAMEWORK– DAILY PROJECTS, ASSIGNMENTS, & ACTIVITIES– BETTER THAN TODAY– HELPING HAND
• TIMING AND TRACKING– REVIEW DURING WEEKLY/BIWEEKLY MEETINGS– MAINTAIN TRACKING LOG– REVIEW FORECAST & COMPLETION
• REWARDS & RECOGNITION– BETTER THAN “BUCKS”– AT REVIEWS & EMPLOYEE AWARD PRESENTATIONS
FOUNDATIONS
FOUNDATIONS• LEGEND
– VISUALLY DEFINE STAGE
– STAGE PROGRESS– BETTER FORECASTING– ACCOUNTABILITY
• TRACKING PROGRESS– EXCEL TRACKER– WEEKLY REPORTING– DASHBOARD– EXPECTATIONS INDEX
GETTING BETTER
• THE “DISGRUNTLED MAJORITY”—WILL THEY…– STAY LATE/ FINISH THE JOB– WORK HARDER– OFFER BEST IDEAS– GO ABOVE AND BEYOND
• THE UNFORTUNATE FACTS: – 86% OF THE WORLD’S EMPLOYEES ARE
DISGRUNTLED• FROM 2005 GLOBAL WORKFORCE STUDY
– TOWERS PERRIN – REFERENCE “THE CARROT PRINCIPLE” CHPT 7
– SIMPLY CAN’T BUILD A GREAT BUSINESS WITH 10% OF THE TEAM (FOOTBALL GAME EXAMPLE)
• A NEED FOR REWARDS & RECOGNITION– ENGAGED EMPLOYEES– TALENT IS RETAINED– IMPROVE PERFORMANCE
• DAILY EVOLUTION DEFINED– PROFESSIONAL DEVELOPMENT– PERSONAL DEVELOPMENT– INNOVATION– ENHANCEMENTS
GETTING BETTER
• DEVELOPMENT (PERSONAL/PROFESSIONAL)– SKILLS TRAINING/CLASS– BUSINESS BOOK– CERTIFICATION OR FURTHER SCHOOLING– GROUPS (INDUSTRY, LINKEDIN, ETC…)
• INNOVATION (PROACTIVE)– BRAND NEW IDEAS THAT ADD VALUE– MEET A BUSINESS NEED NOT REQUESTED
• ENHANCEMENTS– IMPROVING FILES/ WORK ACTIVITIES– MAKING A PROCESS MORE EFFICIENT
GETTING BETTER
READY TO HELP
• COLLABORATION: WORKING TOGETHER TOWARDS A COMMON GOAL
• BE A HELP TO OTHERS• ASK FOR HELP FROM OTHERS• GETTING OUTSIDE YOUR WORK SILO
READY TO REWARD
• REWARDS & RECOGNITION– POINTS FOR BEING “BETTER”– POINTS FOR HELPING– POINTS FOR QUALITY AND CONSISTENCY– CONFIRMED THROUGH MANAGER/PEER
REVIEW– GOOD PDA (PUBLIC DISPLAYS OF
APPRECIATION)– HELPING HAND THANK YOU CARDS– REDEEMING BETTER THAN “BUCKS”
READY TO REVEAL
• BETTER THAN “BUCKS” POINT SYSTEM– INDIVIDUAL HELPING HAND 1 POINT– TEAM HELPING HAND 5 POINTS– QUALITY AND CONSISTENCY BONUS 1 POINT– DEVELOPMENT 1 POINT– ENHANCEMENT 2 POINTS– INNOVATION 5 POINTS
• REWARD REDEMPTION & RECOGNITION– ANYTIME– INDIVIDUALLY DEFINED AWARDS
• TARGET GIFT CARDS• EVEN STARBUCKS GIFT CARDS• AMERICAN EXPRESS GIFT CHEQS• …WHAT ARE YOU WORKING TOWARDS