BCS GROUP

INFRASTRUCTURE SUPPORT

Capability Statement

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General

BCS’s core business is specialising in the design, manufacture, installation and servicing of a broad range of innovative, state-of-the-art Baggage Handling Systems (BHS) and Passenger Boarding Bridges (PBBs) for airports and state-of-the-art Material Handling Systems (MHS) for the freight and warehousing industries. BCS has implemented a wide range of BHS’s & MHS’s in many parts of the world. As a result of established engineering practices, quality manufactured equipment and a conscientious service department, the company has grown both in size and capability to its present position as one of the industry’s technical leaders. BCS has also been long recognised as BHS & MHS industry leaders for our control and software systems specifically developed for baggage and freight handling applications. BCS specialise in BHS and MHS x-ray screening security systems and the integration of check weighing and dimensioning systems, telescopic conveyors and complex sortation equipment. BCS also supply standard conveyor and carousel units to many end users and conveyor resellers throughout the Australasian region and other parts of the world. Japan's Daifuku Co., Ltd purchased a majority stake in BCS Group at the end of 2014. The move allowing BCS to increase our portfolio of innovative solutions and products that will benefit not only our customers in the high growth courier sortation market but also in the airport sector.

BCS Group of Companies

BCS currently has over 400 permanent staff spread around Australia, New Zealand, Asia and America, supported by over 8000 Daifuku group employees worldwide. In addition, through strategic partnerships with other companies located in Europe, Middle East, Asia and North & South America, BCS has been able to successfully provide turnkey solutions around the world. The various specialist products available from BCS are managed by four (4) business units as shown below:

BCS Infrastructure Support is aimed specifically at operations and maintenance and has developed a practical and cost effective way of operating systems at a number of international terminals and major distribution hubs. We currently have permanent operations at many major airports and maintain a number of key parcel handlers. BCS Airport Systems focuses on providing turnkey airport baggage handling equipment and manufactures a complete range of conveyor equipment including general transport types, metering

BCS Group

Infrastructure Support

Airport Systems

Logistics Solutions

Services & Solutions

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belts, merges, power curves and pushers. It is also a recognised supplier of specialist conveyor equipment to other major airport suppliers. Our Automation Engineers are well recognised globally for their innovative and professional system programming and design skills and are used as a technical support company for a number of major PLC suppliers. BCS expertise in software is across all major PLC systems including Omron C-series, Siemens S5 and S7 series, Allen Bradley PLC 5, SLC500, and ControlLogix, IDEC, as well as a number of other manufacturers. BCS Logistics Solutions specialise in the development, design, manufacture, installation and servicing of a broad range of innovative, state of the art material handling systems and components suitable for small manual sortation warehouses right through to large distribution hubs incorporating sophisticated sortation systems. The software division, BCS Services & Solutions, has developed leading edge products for the airport industry (Airflow/Freightflow HLC and CBS Systems, ME stations, Sym3 for simulation and emulation and Data Warehousing Systems) and is focused on developing standard industrial products for the oil, photography and the motor vehicle industries as well. BCS has its own manufacturing & assembly operations in Melbourne & Malaysia and offices in Sydney, Brisbane, Auckland and Kuala Lumpur with agents in the UK, US, Middle East, Thailand, Bangladesh, Egypt, India, Indonesia, Philippines and Sri Lanka.

Company Strengths

Very high levels of technical design expertise.

Excellent foundation of core products for all related disciplines of baggage and materials handling projects.

Personnel committed to optimal service delivery which is validated by our very high levels of repeat and referral business.

Demonstrable experience in the application and deployment of a vast range of technologies.

Expertise in all elements of project delivery.

Market industry leader for the implementation of baggage and material handling systems and ongoing support.

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Core Services

Consultancy services at a business and operational level for a wide range of industries.

System design and specification.

Project management and system installation.

Commissioning and user training.

Maintenance and troubleshooting.

System and asset auditing.

Comprehensive documentation. BCS uses in-house developed software for simulating designs and operational conditions. Simulation enables the client to view the proposed system and make decisions on the layout and product processing methodology. Engineering, controls design and field support capabilities are all contained entirely within the BCS group of companies. We have developed an experienced, self-sufficient capability to handle large, complex material and baggage handling system projects from concept development, system implementation through to a complete operation & maintenance service. BCS invests significant amounts annually into researching new leading edge technologies to ensure the solutions of BCS are best suited to the requirements of the various industries. This includes better and more accurate methods to achieve higher accuracies in tracking, RFID (radio frequency ID tags), new check in and security screening technologies, using Variable Speed Drive controls to minimise maintenance and operating costs and better ways of providing reporting and user information on system operations to support the customers with their cost justifications and achievement of KPI’s.

The BCS Way

BCS’ business philosophy is centred on people. Since its inception, the company works hard on delivering what people want and need and today we continue to work on the words of our founder:

“What makes a company successful is honesty and integrity, and the focus on doing things right. We consider our customers as part of our business, and we must serve their needs in the most professional and efficient way.”

Our core business philosophies are:

Customer focus – Understanding the customer’s requirements.

People focus – People (internal and external) are our business.

To develop innovative and superior products – we stand by our products and service.

To deliver superior service – we respond quickly and remain flexible to cater to our customers’ requirements.

Innovate and look beyond the obvious.

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The belief in our people has enabled them to provide the company with tremendous strengths such as:

Client and project management.

Application and integration of leading edge technologies.

Highly experienced and qualified personnel who understand the baggage handling industry.

Stable and motivated personnel.

BCS has developed a strong reputation for the quality of our work and the sales support that is provided to every client.

Core Products

BCS offers a complete range of conveying products, systems and services. The company’s in-house capabilities provide for mechanical and electrical designs combined with full manufacturing and factory assembly facilities.

BCS also provides a complete installation and maintenance service for our systems.

Detailed technical sheets on each conveying and sorting product are available upon request.

Expertise

BCS’s range of expertise includes the following:

Turnkey systems – all facets

Conceptual and feasibility studies

System simulation / emulation

System design

Project management

Consultancy and business modelling services

Operation and maintenance services

Predictive Maintenance Analysis

Asset condition reporting and assessments

Aerobridge maintenance

Nose in guidance systems

X-ray machine integration

Cargo handling systems

Hangar maintenance

System audits

Energy management and PLC controls

PLC design and programming

SCADA/HMI solutions

BRS – Baggage Reconciliation Systems

Self check-in and bag drop solutions – BAGgate (ETESS – End to End Self Services)

Centralised control rooms

Remote screening with image transfer

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BCS Project Management Methodology

BCS has been long known for its project management and integration expertise. This success stems from the project managers’ ability to understand the client’s requirements from which BCS endeavours to exceed the expectations i.e. we “look beyond the obvious”. All projects follow our very simple but effective project management methodology. At the very outset, special care is dedicated to the selection of the best possible project team. The team will typically include a specialist senior engineer from each business division and be led by an experienced project manager.

Software Systems

BCS has developed its own High Level Sort Allocation Software called Airflow/Freightflow. Airflow/Freightflow has proven interfaces to most host systems and we tailor every Airflow/Freightflow installation to the requirements of the project to meet the needs of the client.

BCS has also developed Simulation Software, called Sym3, that allows BCS to virtually test a system design to ensure that it can meet the required system KPI’s. With the entire system design and architecture being developed in house, BCS is able to design and test all of the systems and interfaces before and site works are carried out. BCS recognises that risk management is vital for all projects and using Sym3 enables BCS to have improved control of the commissioning process.

BCS Infrastructure Support

BCS Infrastructure Support (BCS IS) was formed in 2001, re-enforcing BCS’ dedication to providing the best customer support possible. BCS IS provides two essential services that are vital to the operation of a modern conveyor system – Operations Support and Maintenance (O&M).

Operations Support: Our experienced onsite & remote engineers are on call 24 hrs a day, 7 days a week, to respond to any problems with numerous critical airport and logistics systems.

Maintenance: We are experts in developing and implementing scheduled maintenance programs to ensure continued optimal performance of the systems under our care.

BCS IS currently employs staff in all regions in Australia and other offshore facilities. BCS IS employees are highly trained and experienced electrical engineers, electrical fitters and mechanics, boiler makers and fitters and turners for all of our customers’ maintenance needs. BCS IS is committed to using our experience to provide clients with the best possible maintenance practices and solutions. From our inception, BCS IS has delivered innovative solutions using best practice and current technology, whilst focusing on value adding to our customer relationship, achieving optimum customer satisfaction with our service and the performance of our systems. Our mission statement “To look beyond the obvious” reflects our objective to investigate all possible solutions for our customers, which in some cases can be as straightforward as using a more simplified approach. The fact that we have never lost sight of these philosophies as our company has grown, we believe, is the key to our overall and continued success.

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Our uncompromising customer service ethic has resulted in BCS securing much repeat and referral business as well as operations and maintenance contracts in all major cities across Australia.

Flexibility

Service arrangements and customers’ needs are defining points to the foundations of the business structure. BCS IS endeavours to review and improve our quality of service programs on a regular and ongoing basis. BCS IS considers that the continuous improvement and flexibility to business is paramount to fulfilling service contracts. Staffing levels and the structure of operations are continually reviewed to meet the changing requirements of industry. As specialists in operations, maintenance and services supplier for baggage, freight and other material handling systems, BCS IS has the template for operations to accommodate the smooth operations required in any baggage or parcel handling conveyor system. However, BCS IS recognises the need to customise operations to the needs of the client as all conveyor systems differ, so the operations and maintenance of each conveyor system is then specifically modified to suit the exact requirements of the system.

Services

BCS IS provides comprehensive baggage and material handling operations & maintenance services for:

Check-in conveyors

Weigh scale conveyors

Collector conveyors

Transport conveyors

Boom conveyors

Roller bed conveyors

Power curves

Diverters and sorters

Verti sorters and merges

Tilt tray sortation systems

Check weigh cube systems

Automatic tag readers

Cross belt sorters

Shoe sorters

Other sort systems

Carousels

Make-up loops

Controls and electrical systems

SCADA (operator interface) and CCTV installations

High level controls including high availability, dual redundant PC servers running baggage and parcel tracking, sortation and reconciliation software

Passenger Transport Aerobridges

Aircraft Docking Guidance Systems

Cargo Handling Systems

Radio frequency identification devices

Optical character recognition equipment

BCS IS has established on-site offices in most capital cities in Australia as well as many regional areas as part of our focus on providing the best possible customer support Australia wide. This is now extended to baggage and material handling systems offshore. These are critical systems in demanding sites which require a fast, professional 24 x 7 response. Our contracts have exacting Key Performance Indicators with stringent management documentation and reporting structures.

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Operations

BCS IS provides operational solutions, 365 days per year, 24 hrs a day. BCS IS recognises the need to customise operations to the needs of the client. BCS IS currently employees over 250 fulltime staff (supported by the wider Daifuku group) worldwide with most located in Australia, working rotational shifts 24 hrs a day, 365 days per year. Highly qualified and dedicated employees are available for all customers and can be deployed from other areas within BCS to fulfil a short term requirement to any operations. Measuring progress is not possible without continuous feedback. To be successful as a service provider in the long-term, BCS IS constantly listens to its clients, review its progress internally, changes when needed and continues to expand the skill level of its employees. BCS IS’ singular goal is to be the industry standard for the provision of operations, maintenance and services in the materials handling industry throughout Australia. To achieve this, BCS IS systems must integrate with working environments in a manner that generates compliance, commitment and positive attitudes within its people.

Maintenance Programs

BCS IS can tailor a maintenance program to suit all clients, no matter how large or small. Determining factors such as, Occupational Health and Safety requirements, operational requirements, system access, serviceability of components and restrictions, or the availability of assistance from other personnel are areas that are taken into consideration when compiling maintenance programs. Critical components for the smooth and consistent operations of materials handling systems are identified, this process is undertaken to ensure minimal disruption to a system’s operational status and recommended strategies are offered to minimise risk for all clients. Recommendations to reduce the frequency of failure on items are also part of the ongoing maintenance schedules offered by BCS IS. Maintenance schedules that are easily read and understood are implemented. Maintenance is vital to protect the service life of any piece of equipment. BCS IS creates easily read documentation for all staff and clients, to remove the ambiguity that can be associated with the detail that is required in all comprehensive maintenance schedules. Maintenance services are provided by many different options, some of these are: Onsite personnel:

365 days per year, 24 hours per day

365 days per year, 18 hours per day

Monday to Friday coverage

Relief personnel coverage

Offsite personnel:

Programmed schedules ranging from monthly and bi-monthly to annual maintenance programs.

Fly in, fly out programmes

On call response

1800 support call centre

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Other Services

BCS IS supplies audit functions to clients who wish to better understand the condition of various assets such as:

Baggage, freight and other materials handling conveyor systems

Passenger transport aerobridges

Aircraft docking guidance systems

Late baggage hoists Along with the comprehensive audit function the client can look forward to a significantly detailed hard and soft copy report outlining the audit findings and recommendations to remediate the asset.

Quality Assurances

BCS IS utilises an “Industrial Best Practice” policy. Suitably qualified staff and competent managers are the determining issue of all quality related activities undertaken. At a number of facilities, BCS IS is currently involved in ongoing work with similar expectations. The often unique nature of the task requires the development of internal procedures for work method statements and performance testing. In all cases, a goal of the work process is to meet or exceed the requirements and expectations of the contract.

Asset Condition Reporting

BCS IS also provides Asset Condition Reports (ACR) for many clients as part of our service. These reports can be tailored to suit the clients’ need. An ACR provides our clients with a current status of the equipment condition from basic mechanical right through to high level control systems. It focuses on lifecycle expectancies, pricing information for future capex requirements and also a level of comfort that all equipment is being attended to with equal attention.

Hotline Support

As a reflection of our commitment to the industries that BCS has involvement with, we offer a 24/7 hotline support service. This service allows BCS port managers and / or clients to directly contact BCS support expertise outside of normal working hours. The staff that man the line are technical engineers who understand the functionality of the systems, across a range of PLC (programmable logic controller) types and mechanical configurations. The staff understand the impact of down time and the need for continuous operations as well as the client’s dilemmas and angst when issues arise on site. The dedicated staff also understand BCS operations and organisational structure so that access to other key personnel should only ever be a phone call away when using the 24/7 hotline support service. BCS offers a reliable network of VPN (virtual private networks) across Australia which allows remote access to PLC code and system performance, resulting in a much more accurate fault finding process and shorter rectification time frame.

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Company Organisation and Resources

BCS Group Ltd

Contact Details: Unit F, 7 Orbit Drive Albany, North Shore City 0630 NEW ZEALAND

Ph: +64 9 414 1350 Fax: +64 9 414 1355 Email: office@bcsgroup.biz

Key Personnel: Chief Executive Officer: Patrick Teo Email: patrick.teo@bcsgroup.biz Mobile: +64 21 544 959

Chief Financial Officer: Steve Fullerton Email: steve.fullerton@bcsgroup.biz Mobile: +61 406 750 911

BCS Infrastructure Support Pty Ltd

Contact Details: Level 3-1308 Sydney Int’l Terminal Cooks River Drive, Mascot NSW 2020 AUSTRALIA

Ph: +61 2 9693 8594 Fax: +61 2 8338 0180 Email: infrastructuresupport@bcsgroup.biz

Key Personnel: General Manager: Andrew Mauger Email: andrew.mauger@bcsgroup.biz Mobile: +61 415 632 154

Commercial Manager: Jason Cachia Email: jason.cachia@bcsgroup.biz Mobile: +61 407 299 552

Group Operations Manager: Jeff Barden Email: jeff.barden@bcsgroup.biz Mobile: +61 400 603 699

BCS Airport Systems Pty Ltd

Contact Details: 151 Wedgewood Rd Hallam VIC 3803 AUSTRALIA

Ph: + 61 3 9703 1364 Fax: +61 3 9703 1306 Email: airportsystems@bcsgroup.biz

Key Personnel: General Manager: Andrew Mauger Email: andrew.mauger@bcsgroup.biz Mobile: +61 415 632 154

Commercial Manager: Jason Cachia Email: jason.cachia@bcsgroup.biz Mobile: +61 407 299 552

BCS Logistics Solutions Pty Ltd

Contact Details: 151 Wedgewood Rd Hallam VIC 3803 AUSTRALIA

Ph: + 61 3 9703 1364 Fax: +61 3 9703 1306 Email: logisticssolutions@bcsgroup.biz

Key Personnel: General Manager: Brad Jackson Email: brad.jackson@bcsgroup.biz Mobile: +61 434 318 329

Business Solutions Manager: Greg Welsh Email: greg.welsh@bcsgroup.biz Mobile: +61 409 305 644

Business Solutions Manager: Cory Saunders Email: cory.saunders@bcsgroup.biz Mobile: +61 400 413 738

BCS Infrastructure Support: O&M and Service Locations

Airports:

Sydney

Melbourne

Brisbane

Perth

Cairns

Darwin

Alice Springs

Hobart

Launceston

Canberra

Gold Coast

Ayers Rock

Mt Isa

Ballina

Bundaberg

Learmonth

Freight:

New South Wales

Victoria

Queensland

Western Australia

New Zealand