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8/3/2019 Best Government to Citizen_Final
1/20
Best Government to Citizen Initiative
Labour Management SystemA Snapshot of the Project
&Processes
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Project Components Registration & Financial Inclusion of 19 Million
labourers
Development of software for departments
automation
Development of Portal for citizens e-interface
including providing e-services
Creation of network of 24000 BusinessCorrespondents
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Issuance of Labour Bank Cards
One single card labour
card, bank a/c card
Information on card:
Biometric details
Beneficiary personal
information & photoprinted on the card
Should retrieve all
beneficiary related
history & information
once in contact with thelabour department
handheld/system
Work as ATM Debit card /
no frills a/c bank card
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Automation Solution for the Department - Diagram
Labour ManagementSystem
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Solutions for the Department - Process Flow Chart Old (asIllustration)
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Six Sigma Implementation
Old New
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Solutions for the Department - Process Flow Chart New (asIllustration)
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BPR
Stakeholder conference
Business Process Re-engineering (BPR)
Stakeholder conference to confirm
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Voice of Customer
Meeting with the stakeholders Industries andUnions for :
Identifying the pain areas
Capturing stakeholder expectations
Service delivery time
Guidance on processes
Intervention
Information availability
Communication of department constraints
Finalization of action items for Associations, Unionsand Government
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Process Study
Process mapping of the department functions
S I
P
O C
Suppliers Inputs
Process
Outputs Customers
Process Boundary
33
44
5511 22S I
P
O C
Suppliers Inputs
Process
Outputs Customers
Process Boundary
33
44
5511 22
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Business Process Reengineering
Setting up the Departments vision as per inputs in the VOC
Identification of redundant steps in processes
Inclusion of technology e enablement
Organizational restructuring if required
Identification and fixing of sources of errors
Performance monitoring and escalation mechanisms (MIS,
Dashboards etc)
Reduction in the overall average time, transparency and
effectiveness of the service delivery
Example
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Infrastructure
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Financial Inclusion Bank & BC/ATM diagram
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Complaint & Grievance Management System
Web based Grievance Redressal mechanism
Online processing of complaints and
suggestions from citizens Forwarding of complaints to respective
departments
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Benefits to Labor
Proper payment of wages as per Minimum Wages Act and other
Acts
Labor can verify wages reported as paid
Labor can verify bonus, leave payments etc. reported as paid
Consolidated & accurate information of their accounts in all
allied aspects such as insurance, ESI,PF etc.
Better cash management & availability of credit facility through
bank account
Grievance redressal easier, online complaints window interface
with the labor department
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Benefits to Department
Higher Registrations (labor & businesses)
Better Compliance of statutory norms
Improvement of Revenue Ensure enforcing of minimum wages and other labor acts
Ensure proper working environment, security, labor welfare and
industrial safety as per defined norms
Comprehensive availability of information at all times, MIS
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Benefits to Businesses
Reduced overheads for providing information
Online registrations & renewal of licenses
Proper and systematic book keeping Easier to get NOCs
Availability of information on skilled/unskilled labour, skill sets,available labour and their skill sets
Reduced stress of inspections due to Automated information flow on
Payment of wages, Contract Labour, migrant labour industrial safety, boiler inspection
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Solution USPs
Solution will set a benchmark for the country to follow
Solution shall be hailed as a visionary step towards ensuring labour
rights to labour in the unorganized sector
By streamlining the process of registrations & renewals, the solution
is expected to bring in a lot of convenience to the businesses and
projects, positioning the State into an investor friendly State
Bring in efficiency, transparency & accountability in the functioning
of the department
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Future of the Project
Extention to Health & RSBY services
Integration with PF / ESIC etc
Value Added Services Integration with other government applications
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THANK YOU