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BEST PRACTICES FOR UTILITY INDUSTRY PARTNERINGRoger Lindsey
Oncor Electric Delivery
Lora Gunter, J.D.
TxDOT, Right of Way Division
October 11, 2017
SIMILARITY IN GOALSConstruction and Maintenance
TxDOT Districts
Dallam Sherman Hansford Ochiltree Lipscomb
Hartley Moore Roberts Hemphill
Oldham Potter Carson Gray Wheeler
Deaf Smith Randall Armstrong DonleyCollings-
worth
Parmer Castro Swisher Briscoe Hall
Bailey Lamb Hale Floyd Motley
Dickens King KnoxHockleyLubbock
Crosby
GarzaLynnTerryYoakum
Gaines Dawson Borden Scurry Fisher Jones
Kent Stonewall HaskellThrock-
morton
Baylor
WilbargerWichita
WICHITA
FALLS
Clay
Archer
YoungJack
Howard Mitchell NolanTaylor
CallahanEastland
GlasscockSterling Coke Runnels
ReaganIrion
Cooke Grayson Fannin
Lamar
Delta
Red
RiverPARIS
Bowie
Wise Denton CollinHunt Hopkins
RainsWood
Upshur
Marion
Cass
Titus
Mo
rris
Camp
ATLANTA
Harrison
Smith
Van
Zandt
Henderson TYLER
Rusk Panola
AndersonCherokee
Freestone
DallasDALLAS
Rockwall
Palo
Pinto
Parker Tarrant
Shelby
SabineHoustonLUFKIN
Angelina
TylerPolk
Trinity
Jasp
er
Ne
wto
n
San
Jacinto
Walker
Leon
Navarro
Ellis
Hardin
FORT
WORTH
Erath
HoodJohnson
Hill
BosqueMc
LennanHamilton
Coryell
Bell
Falls
WACO
Robertson
Madison
Milam
Brazos
Gri
me
s
Burleson
BRYAN
Washington
Lee
Austin
Fayette
Harris
Montgomery Liberty
BEAUMONT
Orange
Jefferson
ChambersHOUSTON
Fort
Bend
Brazoria
Matagorda
Wharton
Colorado
LavacaGonzales
Dewitt
YOAKUM
Jackson
Victoria
Calhoun
Goliad
Bee Refugio
Karnes
Live
Oak
Jim
Wells
San
Patricio
Nueces
CORPUS
CHRISTI
Kleberg
Kenedy
Willacy
Hidalgo
BrooksJim
HoggZapata
Starr
PHARR
Duval
Webb
LAREDO
La SalleDimmit
Zavala Frio Atascosa
Mc
Mullen
Guadalupe
Wilson
Bexar
MedinaUvalde
Real Bandera
Kerr
Kendall
GillespieBlanco
Kinney
SAN
ANTONIO
Edwards
Sutton Kimble
Mason LlanoBurnet
Williamson
Travis
AUSTIN
Bastrop
Hays
CaldwellComal
Brown Comanche
BROWNWOOD
Coleman
Mills
Mc
CullochSan Saba Lampasas
Concho
Menard
SAN
ANGELO
Schleicher
Tom
Green
Andrews Martin
Midland
Pecos
Ector
Crane
Ward
WinklerLoving
Crockett
Val Verde
Upton
Terrell
Reeves
Culberson
Jeff Davis
Brewster
Presidio
Hudspeth
El Paso
EL PASO
ODESSA
LUBBOCK
AMARILLO
ABILENE
Cottle Foard
CHILDRESS
Fra
nk
lin
Cameron
Texas Transportation System
ONCOR
• 100K+ Miles of Lines
• 2.2 Million Poles
• 700K+ 3rd party poles
• 275K+ ILEC owned poles
• Serve 10 Million Customers
• 1/3 of the state of Texas
• 413 Cities & Municipalities
• 43 Service Centers
• 13 Districts
Consistent Process
Breeds Success!
THE SUCCESS STORY OF ONCOR
Once upon a time, in a land far far away….
• WE EAT!
• Build Relationships
• WE WORK TOGETHER!
• Spend Time with Partners
• Formal agreements
• Customer Advocate
Best Practices for Utility Industry Partnering
• Communicate in Advance
• Listen to Stakeholders
• Customer Advocacy
• Teaming Environment
• Consistency in Process
OPARTNERING GOALSS
Best Practices for Utility Industry Partnering
• Relevant Project Lists
• Notice of Proposed
Construction (NOPC)
• Regularly Scheduled
TxDOT-Utility Meetings
COMMUNICATE IN ADVANCE
• Project Manager –
One Point Contact
• Identify the Players
• Identify the Conflicts
(Early)
Best Practices for Utility Industry Partnering
• Know the Stakeholders
• Listen to Concerns
• Understand Varying
Perspectives
LISTEN TO STAKEHOLDERS
• Listen, Listen, Listen
• Communicate,
Communicate,
Communicate
• Deliver, Deliver, Deliver
WHO ARE THE PLAYERS?
Engineering Firms
Utility Construction Crews
Gas Utility
Leasing companies
Pest Control
Program Managers
Overhead Design
Underground Design
Civil Design
Uti
lity
Re
loca
tio
ns &
Co
nstr
ucti
on
10
FOCUS ON THE CUSTOMER 11
Best Practices for Utility Industry Partnering
• Identify
• Prioritize
• Advocate
CUSTOMER ADVOCACY
• Customer Service
• Customer Focused
• Customer Driven
Best Practices for Utility Industry Partnering
• Set Realistic
Expectations
• Align Goals
• Demonstrate
Commitment
TEAMING ENVIRONMENT
• Right Players
• Right Positions
• Right Knowledge
• Right Direction
ONCOR ONE – POINT TEAM FOCUS
Example: CDA North Tarrant Express
Management Sponsor – Program Manager
Project Manager
Right of Way
OH Design
UG Design
Coordinator: Work Delegation
Field Construction Coordinator: OH/UG
14
Best Practices for Utility Industry Partnering
• Process vs Practice
• Know the Process
• Know the Practice
CONSISTENCY IN PROCESS
• Eliminates Confusion
• Promotes Efficiency
• Consistency vs Flexibility
Best Practices for Utility Industry Partnering
• Communicate in Advance
• Listen to Stakeholders
• Customer Advocacy
• Teaming Environment
• Consistency in Process
SUMMARY OF BEST PRACTICES
LORA GUNTER, J.D.ROW PROJECT DELIVERY DIRECTOR
TxDOT, ROW Division
118 E. Riverside
Austin, TX 78704
817-416-2907 Ofc
Contact Information
ROGER LINDSEY
ROW / NJUNS MANAGER
Oncor Electric Delivery
115 W 7th St Ste 1017
Fort Worth, TX 76102
817-215-6112 Ofc
