BEST PRACTICES IN THE FUTURE OF WORK - HRX · 2019-03-15 · hrx live!tm people & culture leaders summit best practices in the future of work rydges world square, sydney – thursday

HRX LIVE!TM

PEOPLE & CULTURE LEADERS SUMMIT

BEST PRACTICES IN THE FUTURE OF WORK

RYDGES WORLD SQUARE, SYDNEY – THURSDAY 21st MARCH 2019

TOPICS AT A GLANCE

ENHANCED CUSTOMER SERVICE TRAINING EXPERIENCE

USING VR – VOLKSWAGEN

LEADERSHIP IN THE DIGITAL AGE – BLACKWOODS

CHANGE DISRUPTION > CHANGE CAPACITY =

CHANGE SATURATION – RURALCO HOLDINGS

BUILDING A COACHING CULTURE FOR

OPERATIONAL MEASUREMENT AND

EMPLOYEE ENGAGEMENT IMPACT – QANTAS

WHAT SUCCESSFUL COMPANIES DO DIFFERENTLY IN

EMPLYEE EXPERIENCE – OMD AUSRALIA

MANAGING MILLENNIALS IN THE FUTURE OF WORK - PWC

AWARD-WINNING BEST LEADERSHIP DEVELOPMENT

PROGRAM – HOLLARD INSURANCE

MAPPING CULTURE @ CHOICE

PERFORMANCE APPRAISAL TO PERFORMANCE

CONVERSATIONS – BLANCHARD INTERNATIONAL

BEING BRAVE: REFLECTIONS ON A 3 YEAR ORGANISATIONAL

DEVELOPMENT STRATEGY WITH A FOCUS ON DIGITAL –

THE REJECT SHOP

AWARD-WINNING BEST WELLBEING PROJECT – SPECSAVERS

The Need to Integrate to Tackle the Imagination Age

CATCH MY TALK LIVE !

LEARN @ LUNCH TALK

KATHARINE MCLENNANIndustry ProfessorFutures Academy

University of Technology Sydney


MARTIN COWIEPeople & Development Director

OMD Australia,No 6 Great Place to Work &

Top 50 for 10 Years in a row!

LOCKNOTE SESSION

What Successful Companies do Differently in Employee

Experience: Case Studies of Top Experiential Employee Experience

Organisations

In 2025, Millennials will occupy 75% of the workforce. The ability to attract and retain

Millennial talent will be critical to organisation sustainability and success.

CATCH MY TALK LIVE!

LEARN @ BREKKIE KEYNOTE

Managing Millennials in the Future of Work

DR BEN HAMERDirector, People & Business ConsultingPwC

02

Hollard Insurance: Building a Talent Pipeline through a

Wholistic Leadership Program


Award Winning Leadership Development Project

ROWENA FRASEROrganisational

Development ManagerHOLLARD INSURANCE


DANNY GINSBERGHead of Talent

Partner EngagementSPECSAVERS

Award Winning Wellbeing Project

Specsavers: ‘Spotlight Engage’ Increasing Store Partners Individual Performance,

Engagement and Productivity

BEST PRACTICES IN THE FUTURE OF WORK

JESSICA HILL

Director, People & Culture

LUKA POPOVACNational Customer

Experience & CapabilityManager

DENISE HANLON

HR Director

JERRY MARCUSManager, Learning

& Capability

STEWART HARDIE

Senior BD Manager

ROWENA FRASER

OrganisationalDevelopment Manager

JESSICA VAN DER WALT

L&D ManagerEmploysure logo attached

DANNY GINSBERGHead Of Talent/Partner

Engagement

SUSAN ROCHESTER

Culture & EngagementExpert

GINGER NOCOMGroup Head of Change

Management

KERRYN FEWSTERFounder & Director

ANDREW MIEDLER

Director, People &Leadership

DR BEN HAMERDirector, People &

Business Consulting

MARTIN COWIEPeople & Development

Director

KATHARINE MCLENNAN

Group Head of ChangeManagement

03

7:30 CHECK-IN & CHILL-OUT

8:00 – 8:30 BREKKIE SEMINAR TALK

8:30 – 8:50 Refresh/Review/Network

PRESENTER:

Dr Ben Harper, PwC

8:50 – 9:00 WELCOME TO THE PEOPLE & CULTURE LEADERS SUMMIT 2019

7:45 LIGHT BREKKIE SERVED

In 2025, Millennials will occupy 75% of the workforce. The ability to attract and retrain Millennial talent

will be critical to organisation sustainability and success. Within this context, Dr Ben Hamer explores the

macro trends driving the structure and composition of team and organisations in the Future of Work,

and explores the opportunities and challenges presented by a Millennial-dominated labour market.

TOPIC:

Managing Millennials in the Future of Work

04https://www.hrx.net.au [email protected]

AGENDAAGENDA


PRESENTER:

Rowena Fraser, Organisational Development Manager, Hollard Insurance

Hollard is experiencing a period of unprecedented growth and investing in our leaders is strategic

imperative to respond to this growth and build a highly engaged workforce. In 2013 we began

developing a comprehensive leadership program to build a strong and engaged talent pipeline.

During this session, I will share with you our journey to building an award winning 3 Pillar Leadership

Program which has developed our leaders both personally and professionally, as Hollard grew and the

demands on our Leaders increased. And not only has our Leadership program resulted in a strong

talent pipeline, it has also delivered on our promise of giving back to the community we live in.

AWARD-WINNING BEST LEADERSHIP DEVELOPMENT PROGRAM

TOPIC:

Hollard Insurance: Building a Talent Pipeline through a Wholistic Leadership Program

9:00 – 09:30 HEADLINER TALK


AGENDAAGENDA


PRESENTER:

Danny Ginsberg, Head of Talent/Partner Engagement

Learn how Specsavers and Paige Williams co-designed and co-facilitated a series of ‘Spotlight Engage’

leadership development events to help Specsavers store partners enhance their wellbeing, increase

resilience, performance, engagement and productivity. ‘Spotlight Engage’ was developed in response

to targeted research and surveys which identified that managing energy levels, balancing personal and

work commitments, and resilience during busy or difficult times were some of the main challenges

being faced by store partners.

AWARD-WINNING BEST WELLBEING PROJECT

TOPIC:

Specsavers: Spotlight - Engage

9:40 – 10:10 HEADLINER TALK


AGENDAAGENDA

We met this challenge with a unique process and combination of tools that provided more clarity for

everyone involved. We will share the process, tools and outcomes as we take you on a journey through

culture mapping and change in a for-purpose organisation. You will hear what was gained, including a

common language around culture, and how the experience generated a new appreciation of the

strengths that already existed and could be leveraged for positive culture change.

TOPIC:

How do you identify and honour your current culture, then harness the will to makesome changes?

MAPPING CULTURE @ CHOICE

10:20 – 11:00 HEADLINER FIRESIDE CHAT

PRESENTERS:

Jessica Hill, Director, People & Culture, Choice

Leona Boztepe, People and Culture Consultant, Choice

Susan Rochester, Founder, Balance at Work

11:00 – 11:40 MORNING REFRESHMENTS SERVED


AGENDAAGENDA

PRESENTER:

Denise Hanlon, HR Director, Envirobank

Tying people up in knots with laws, rules and

policies is a measure of success these days.

Politicians are measured on how many new

‘bills’ they introduce into Parliament. So too,

organisations are measured on whether they

have policies aplenty. What if, we reversed the

phenomenon? What if, we unshackled people

from a one-sized, fits all approach to

performance, development, recruitment?

Threw out the policies that dumb people

down and instead, created an environment

that stimulated innovation and creative

thinking? Let’s start a movement!!

TOPIC:

INNOVATION: DON’T DO MORE, DO LESS‘Unshackling organisations fromthemselves’

11:40 – 12:10 TRAILBLAZER SESSIONS


PRESENTER:

Stewart Hardie, Senior Business Development

Manager, GoodPractice

Learn from the results of three years of user-centric

research into the learning habits of managers in

mid-to-large sized organisations.

This talk reveals the results from three years of

user-centric research into the learning habits of

managers in mid-to-large sized organisations.

What do managers actually do to handle

unfamiliar challenges at work? Do they use

internal or external resources more often? What

role do the internet and social media play, and

what impact does digital learning and learning

management systems have? How can learning

leaders apply these learning’s to better support

their organisations?

TOPIC:

PERCEPTION VS REALITY: HOW MANAGERSLEARN @ WORK


AGENDAAGENDA

PRESENTER:

Karen Pennie, National Organistional

Development Manager, The Reject Shop

Where do you begin when you have a landscape

of opportunity and leadership support to deliver

significant organisational development change?

We will share our 3 year journey in shifting from:

paper to digital; manager lead to self-driven

learning and isolated to continuous programs

of workplace learning. We delivered this via a

distinct 3-year strategy, the creation of a learning

brand, and prioritising and growing our

investment in developing our teams. The

outcomes include increases in internal

promotions; team member engagement and

capability and decreases in team turnover and

onboarding costs.

TOPIC:

BEING BRAVE: REFLECTIONS ON A 3 YEAR

ORGANISATIONAL DEVELOPMENT

STRATEGY WITH A FOCUS ON DIGITAL

12:20 – 12:50 TRAILBLAZER SESSION

PRESENTER:

Andrew Miedler, Director, People & Leadership,

Blanchard APAC

Many organisations are changing their performance

processes because they don’t provide what team

members want. Blanchard research in 2016 found

67% of team members surveyed wanted performance

feedback conversations often, yet only 29% stated

they received them. Performance appraisals are

typically focused on the past and recent research

findings highlight a negative perception of the

experience. What if we could have performance

conversations which reduce feelings of blame and

judgement? What if we could have performance

conversations based on the future with improving

performance and development as the key focus. In

a world with less time than ever, we will share how

managers can deliver future focused performance

conversations in less than 2 minutes! We will share

how our clients have implemented these

performance conversations skills and the

improvements to their culture.

TOPIC:

PERFORMANCE APPRAISAL TO PERFORMANCE

CONVERSATIONS


AGENDAAGENDA

PRESENTER:

Katharine McLennan, Industry Professor, University of Technology Sydney

Join Katharine to dialogue on how UTS will lead the way in lifelong learning, creating a

University-Corporate-Government integrated approach to the radical transformation that is

happening to the Australian economy as we enter the Imagination Age. Continuous learning for

the adult as they navigate the new economy is no longer optional across multiple disciplines. This

revolution impacts the thousands of adults transitioning out of the old industries of Australia as

well as those employees who will need to come to grips with robotics, artificial intelligence,

blockchain, cybersecurity and a radically different set of ways to organise work and talent.

TOPIC:

THE DAWN OF LIFELONG LEARNING AS UNIVERSITY-CORPORATE-GOVERNMENT NEED TO

INTEGRATE TO TACKLE THE IMAGINATION AGE

01:15 – 01:45 LEARN @ LUNCH TALK

12:50 – 02:00 NETWORK BUFFET LUNCH BREAK


AGENDAAGENDA

PRESENTER:

Gerry Marcus,

Head of Learning & Capability

Colliers

In this presentation Gerry discusses the

techniques used in a part of a global property

organisation to engage leaders and frontline

staff to adopt processes to implement a culture

of continuous improvement and provide a

platform for driving efficiency.

TOPIC:

THE JOURNEY OF CONTINUOUS IMPROVEMENT


PRESENTER:

Luka Popovac, National Customer Service &

Capability Manager, Volkswagen Group Australia

Volkswagen (VW) decided to produce a virtual-

reality (VR) training experience within a

representative ‘Dealership and Service Centre’ that

allows the learner to immerse themselves in the

sales and service standards expected of VW

employees. The experience would enable the

learner to explore the environment, and interact

with ‘hot spots’ within the environments to

discover further information, participate in customer

service scenarios and engage with knowledge via

animation, knowledge content, windows of

process maps, etc. Join Luka as he takes you on

the VW journey.

TOPIC:

VOLKSWAGEN (VW) ENHANCED CUSTOMER

SERVICE TRAINING EXPERIENCE USING VR


AGENDAAGENDA


PRESENTER:

Ginger Nocom, Group Head of Change

Management, Ruralco Holdings Limited

We live and operate in an environment where

change is constant. And in order to stay ahead,

to stay competitive, and to stay relevant, we

need to continuously evolve as individuals and

as organisations. However, there will come a

point where individuals, teams and organisation

will reach a breaking point as a result of too

much change. Change saturation typically occurs

when change disruption is greater than change

capacity. Change saturation is real and it is a

threat and a risk to overall organisational

performance. In this talk, we explore how to

combat and mitigate change saturation by

creating a culture that fosters change agility and

change resilience.

TOPIC:

CHANGE DISRUPTION > CHANGE

CAPACITY = CHANGE SATURATION



PRESENTER:

Kerryn Fewster, Founder & Director, AdaptiQ Minds

In a world that is constantly evolving, it is not always

the strongest or biggest organisations that survive-

but those which can most easily adapt and have the

right people to move forward in uncertain times. Our

research shows that a greater acceptance of ambiguity

and willingness to adapt to uncertainty is critical to

enhancing an organisation’s success. Kerryn will share

the substantial generational differences in attitudes

towards ambiguity and uncover ‘the why’ of

generational differences in ambiguity so you can

choose the best team for your organisations future.

TOPIC:

AGE - AMBIGUITY - CHANGE: WHAT’S

YOUR APPETITE?


AGENDAAGENDA

PRESENTER:

Martin Cowie, People & Development DirectorOMD Australia, Mumbrella Award Winner for Best Culture 2013, 2016, & 2017

Discover how successful companies create deeper connection to their organisation’s success, especiallywith the millennial generation. Instead of forcing people into outdated workplace practices, how dothey redesign work around their people by focusing on three environments: culture, technology andphysical workspace in the future of work?

TOPIC:

What Successful Companies Do Differently in Employee Experience: Case Studies of TopExperiential Employee Experience Organisations

03:20 – 04:00 LOCKNOTE TALK

04:00 NETWORK DRINKS & CANAPÉS

05:00 EVENT CONCLUDES


AGENDAAGENDA


AGENDA2019 PARTNERS

PARTICIPATING PARTNERS

LEARN @ BREKKIE PARTNER LEARN @ LUNCH PARTNER


AGENDA2 FOR 1 SPECIAL – BUY 1 GET 1 FREE!–Enter the 2 delegate names in the comments box when existing the shop.

We have passes waiting for you on arrival at the venue.

LEARN @ BREKKIE THE SUMMIT COMBO X PASS

$65 pp $550 pp

$450 pp

SALE PRICE

$595 pp

$495 pp

SALE PRICE

SUMMIT/ BREKKIE SEMINAR

Documents

BEST PRACTICES IN THE FUTURE OF WORK - HRX · 2019-03-15 · hrx live!tm people & culture leaders summit best practices in the future of work rydges world square, sydney – thursday