Best Revenue Generators Serving the Most People Arq. Juan Francisco Yee

VisualizaGuatemala

How its looks like???

• A System that promotes services at cost that all patients can afford.

• A System that promotes High Quality services to all no matter who you are or your income.

• A System that tries to break the barriers that do not allow people to have access to eye care.

• But more important, a System that cares about people.

Components

• Sliding fee scale • Optical Shop• Other services • Flow of the patient and time• Procurement• Management Values• Talent Management

Sliding fee

• a sliding fee scale creating affordable pricing that more patients can afford

• Price structure, it is so simple and attractive that the patients paying capacity is self selective

• Services at cost that all patients can afford.

• Offering Phaco and foldable lenses at a higher price

Optical Shop• Optical shop – important tool to create

revenue• Good display of the frames• In the social area people do not just buy cheap

Frames but they are willing to buy more expensive Frames.

• The most expensive in the middle, the frames that moves less up and very cheap down.

Display of the frames

Other services

• Health care more comprehensive to the patients (Internist, Nutritionist, other specialties)

• Insurance • Software for other eye clinics– Technical Support– New modules

• Activities that attract rich people to your institutions

Visualiza Soft ware Golf Tournament

Patient Flow and Time

Define The standard of the service• The service is defined by the clinical together

with his team, not every doctor individually.• The patient have to perceive the flow and the

good service focused on themselves

Defining the Standard of Service

• Defining the sequence of a patient clinic (Flow)

Appoiment

Counselling

Reception

Surgery

Cashier

PreparationDilatation

Exam

PharmacyOptical

Defining the Standard of Service

• Time is one of the most important measurements, time allocation, time management and making effective time is everyone's responsibility.

• We measure time to see bottlenecks and make changes in the instant

The Time

• The time that we measure to define the quality of service is:

-Waiting Time-Service Time-Time in the Clinic

• Service time is the time that the patient is in the examination room with the doctor.

The Time

• Waiting time is on Red, Examination time is on green and in yellow is service time and we dont measured.

Counselling

Surgery

Cashier

PreparationDilatation

Exam

PharmacyOptical

Procurement

• Cost Have to be reduce• Annual Planning• Requirements from all the departments • Buy on bulk• A good system and procedures

Conferencia impartida por: Arq. Juan Francisco YeeParaguay - Octubre 2008

Example of procurement process

Conferencia impartida por: Arq. Juan Francisco YeeParaguay - Octubre 2008

Main menu

How to make a procurement

Format of the procurement

Autorization process

Autorization Process

Ready for accounting

Format for accounting

Make Check by accounting

Archiving purchase on storage

It is a tool of strategic leadership ...

….based on the appreciation of the person

What is management by values

Management by Values As leadership tool

• Objective: Increase profitability through differentiation in a market increasingly demanding and changing

• Base: Direct from a set of shared values achieving a total employee involvement in their work

The role of the person in the Management by Values

These involve ...

... the whole person ...Cognitive Area

Emotional Area

through adjustment .. between ...

Values of the individual Corporate values

What an individual ask to your company in exchange for their work?

What the company offers its workers?

How to apply??Personal change

Self-knowledge Choosing values

Changing attitudes

Relationship with others

PRINCIPIOS:

effectiveness Iniciative Respect. Contribution

New behaviors

Emotional Control

CHANGE

Individual Level

Organitational Level

Choosing values

Changing attitudes

new behaviors

Development of Emotional Intelligence

Communication skills

Changing Objectives

new procedures

Internal Comunication

continuous Improvement

Life and work

Quality Life

Personal Excellence

Professional competence

Value System Formation

Decision making

Talent Management

• Talent management refers to the process that develops and incorporates new members into the workforce, and also develops and retains existing human resource.

• Talent Management seeks basically rewarding those individuals with high potential, treated as talent within their workplace.

Talent Management Actions With the Highest Impact on Revenue

Thanks Most of the important things in the world have

been accomplished by people who have kept on trying when there seemed to be no hope at all.

Dale Carnegie