Best Value Training

East Renfrewshire Council

Best Value Training

Our plan Basically sound but new a

learning curve Listen and talk to the staff Get a feel for learning

preferences Understand insecurities and

lack of confidence Aim for an achievable

standard for all staff Prioritise the support of their

training

Best Value Training

Making it happen!- our hopes

Sold it to the staff telling them how much more marketable they would be !

Set up a forum so they can talk about and share their training experiences and problems

Hoped to demonstrate quality in materials administration and support

Brought in external speakers for briefings so they understood the big picture

Best Value Training

The plan

ECDL accreditation as standard 14 passes 7 well on the way 30 November 3 learning centres 1st People’s Network Library opened

Best Value Training

Where we wanted to be? Ready for People’s

Network roll out in…. Right staff ready at

the right time. A training provider

who understand how crucial all of this was to us

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Looking backOur approach was good - all of the

feedback and evaluation of the training and delivery was listened to carefully.

“ECDL ok time- consuming ” “ Advanced and contextual

training a waste of a day in their lives”

“Practice/ study time difficult to arrange”

“Materials , co-ordination of receipt of module materials and content poor”

…more .We had to listen and act

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Training support officer- problems

Very poor communication with provider no reply to calls or e-mail

Still no reply even when escalated by Head of Service

Materials arriving after seminars

Poor content No assessment of our staff’s

level of knowledge General impression of

inefficiency and anything will do

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……and Training was aimed too

wide at all authorities staff It took no account of our

already very high level of skills and knowledge

One size fits all approach- no consultation on content

Poor value for NOF money and our staff’s valuable time

It was demotivating the staff

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Tackling the problems Evaluated carefully not a

decision taken lightly Listed our problems tried to communicate them to

the supplier No response Not a decision taken easily

but need to ensure quality training and materials

Discussed our problem with Rhona

Rhona discussed with NOF New methodology discussed

with NOF, planned and costed

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Next steps Looked at other

providers Took up references

from other authorities Met and interviewed

providers Roadtested new ECDL costs agreed with new

supplier

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Time for action Satisfied with

alternatives in cost, communication and content

Wrote to provider saying that we did not wish to take up any of the further advanced and contextual training and requested a final invoice

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Rethink our approach and delivery

Move to a more “seminar style” of training

More regular meetings with supplier

More input into content of advanced and contextual roles

Co-ordinated approach? Continue to monitor and

evaluate content Staff incentives?

Best Value Training

Changes we have made New supplier Hugely improved

communication Better understanding of

our staff’s level of expertise

Located closeby An ECDL package that is

individual/ sensitive and can be completed in half the time

Input into the advanced and contextual content

Best Value Training

If we can share our experiences?

Call us Visit us Meet our TSO Meet staff

currently being trained and get their feedback

Best Value Training

Thank you for listening