TATA TELE BUSINESS SERVICES

MARKETING SOLUTIONS

HOSTED INTERACTIVEVOICE RESPONSE (HIVR)

In today’s competitive marketplace, businesses need to make sure their customers are given the best experience when dealing with them. This often involves big investments in IT infrastructure. Not all businesses can afford this. Leasing out infrastructure and services can go a long way in helping a business reduce costs.

BETTER CUSTOMEREXPERIENCES WITH READYTO USE SOLUTIONS

With our Hosted IVR (HIVR) solution, your business no longer needs to worry about hardware and software infrastructure investment required for great customer experience. Our hosted platform can also significantly reduce the turnaround time required to setup the customer experience business process, as all the necessary infrastructure is available and ready to use.

HOSTEDINFRASTRUCTURAL

EFFICIENCY

Network Architecture

Internet

DDoS attack

Enterprise A Enterprise B

Specific Enterprise Agents will login to application located at the central location (Data Centre)

Customer calls will be routed to the specific enterprise call centre based at multiple locations from central location

Ameyo NOC &Remote Support

Administrator/Supervisor

Network Switch

Ameyo Call/Application Server

DB Server 3rd PartyApplication

Tata Docomo Data Centre

Call Centre LAN

SIP/E1

Customer

Telephony

Cloud

Network

cloud

Internet

Cloud

Caller Mumbai Agent Chennai

1800 xxx xxx 044 xxxx xxxx

Call 1

IVR(Centrally located in Gurgaon)

Call 2

Call 1 and Call 2 are bridged for caller to speak to the agent

TATA TELE BUSINESS SERVICES

MARKETING SOLUTIONS

• Low total cost of ownership, since hardware is deployed at our data centres

• Big savings due to no investment in IT management, use of centralised hosting and transfer of calls over the internet

• Real-time monitoring and analyzing call traffic using our comprehensive solution

• Ability to design your own IVR processes through our on demand, self-help IVR designer

BUSINESSADVANTAGE

• Integrate calls with external Text to Speech (TTS) or Automatic Speech Recognition engines such as Nuance

• Easy integration with your existing back-end systems, including CRM, database applications through web-based APIs

• Hosted self help process that integrates with your e-mail and query systems

FEATURES

• We offer ready to use IT infrastructure for hosting and handling calls

• Our solution requires extremely low investment to set up and maintain the solution

• With us you get significant reduction in the turnaround time for setting up the IVR process

• We give you easy integration with your existing systems and processes

• Our solution is customisable as per your business requirements

• Our service standards are second to none

• We value relationships

WHY OURHIVR SOLUTION?

TATA TELE BUSINESS SERVICES

MARKETING SOLUTIONS

WHY US?• With the widest suite of products &

services, you don’t need to look any further

• Our relationship managers & solution architects design what is best for you

• We are a dedicated team of over 2000 professionals working tirelessly to serve you

• Our reach is unparalleled with 125,000 km of network, 750+ partners, 1600+ channel teams

• Our customers trust us and the industry recognizes our innovations

• We have been successfully meeting customers’ business needs for over 20 years

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