PARTNERSHIPNEWS

Youth magazine inside

I S S U E 4 6 • A U T U M N 2 0 1 4

BHP LAUNCH 10 YEAR PARTNERSHIP WITH WATES, VEOLIA TAKES OVER GROUNDS MAINTENANCE, ASK THE BOARD A QUESTION, TALKBACK

IN THIS ISSUE

BHP AND WATES GIVING COMMISSION GROUNDBREAKING NEW FILM

COMPETITIONs

INSIDE

Surgeries 5.30pm - 6.45pmTalkback 7pm - 9pm

TalkBack22 October 2014

Find out more atwww.bhphousing.co.ukor contact the Community Leadership Team020 8937 2574talkback@bhphousing.co.uk

At Brent Civic Centre, Engineers Way, Wembley HA9 0FJTheme: ‘Help us plan Brent’s future’

Come and talk to us about:

• The future of the borough in the context of significantly reduced budgets for local public services

• How should Brent evolve over the next five years

• What are your priorities for Brent and how can we build a better borough

For more information on how you can help plan Brent’s future, please visit: http://www.brent.gov.uk/your-council/the-borough-plan-consultation/the-challenges-brent-faces/

For directions to the civic centre, please visit Brent Council’s website www.brent.gov.ukLight refreshments will be provided.

There will be information stands from teams across BHP and partners including Wates Living Space,Veolia, Brent Council Electoral Services, Sufra Food Bank and London Fire Brigade.

Brent Housing Partnership is working closely with Brent Council to consult residentson the Brent Borough Plan 2015/19.

Brent residents are being asked for their views on how local public services should evolve and what they can do to improve the borough given the continuing squeeze on budgets.

raffle prizes to

be wonEntertainment

2

BHP launches 10 year partnership with Wates

3

Wates appointed as new repairs and maintenance contractorBrent Housing Partnership (BHP) have appointed Wates Living Space as our Asset Management partner for up to ten years. This is a £15m per annum repairs and maintenance contract which was officially launched on Wednesday 23 July at Brent Civic Centre.

The affordable housing contractor was appointed after a robust tendering exercise which involved residents throughout the whole process. Wates’ appointment will provide the opportunity for:

• 450 jobs in Brent

• 100 apprentices

• 60 employment placements for unemployed local people

• Engagement with Brent schools such as delivering anti-bullying programmes

This contract will provide savings of £1m a year and investment of an additional £1m a year into the local community, which will deliver an extra £20m benefit for Brent over the 10 year period.

As part of the partnership launch, BHP and Wates, with the support of Wates Giving, commissioned a community film called ‘Perceptions’ which was filmed on St. Raphael’s Estate and had its UK Premiere at the launch event.

The film was directed and written by local resident, Samuell Benta who also directed the award winning series ‘All About the McKenzies’ which is currently showing on London Live TV (see interview with Samuell Benta on page 13).

There was entertainment from Brent based street dance group, First Impressions. The dancers, all between the ages of eight to 15 also participated in a UK dance championship called Street Dance XXL which was held in SSE Arena, Wembley.

Our PledgeAt the launch, Brent Council, BHP and Wates made a joint pledge to residents for well maintained homes, improved living standards, better access to employment and enabling residents to be connected in today’s digital age. Delivering on our promises is important for us and we are committed to working hard to deliver these.

PROUD TO CALL BRENT OUR HOMEWe pledge to create a place of opportunity for Brent Council residents by:

• Investing £150m over 10 years to maintain and improve your homes

• Working with you to raise your standard of living so that everyone can benefit from the regeneration of Brent

• Assisting you to reach your goals through education, training and employment opportunities

• Enabling you to make full use of digital and mobile technology to keep you connected

'Cleaner Brent' smartphone appResidents can now also make use of the new ‘Cleaner Brent’ smartphone app which can be downloaded from the Apple store. The app allows you to take photographs of problems such as litter, fly-tipping and dog fouling to send these directly to Veolia for action. A message will be sent to your phone advising you when the problem has been sorted. 4

From September, Veolia has taken over responsibility of the grounds maintenance on all BHP estates.

Veolia was awarded a nine year Public Realm contract by Brent Council on 1 April 2014 for all public areas including parks, open spaces and land managed by BHP.

Veolia will be responsible for:

The contract will also provide a dedicated Communications, Education & Outreach Team who will work with residents to improve understanding of issues such as recycling.

How to contact VeoliaGrounds maintenance - 020 8937 2750Bin collection - 020 8937 5050Cleaning - 020 7237 2007

Veolia takes over grounds maintenance on BHP estates

You can also submit a request form via the BHP website, www.bhphousing.co.uk.

recycling waste management street cleaningwinter maintenance servicesgraffiti cleaning fly-posting removal

Wettons are responsible for providing internal cleaning, external cleaning and communal window cleaning on BHP managed estates.

If you have any issues or concerns, please contact Wettons directly on 020 8830 2412.

BHP’s Estate Inspectors monitor the work of Wettons to ensure that estates are cleaned to a good standard and that residents are happy with the service they provide.

Cleaning on estates

We also hold quarterly estate walkabouts with contractors, the dates will be publicised on your estate noticeboards. If you require any further information, please contact BHP on 020 8937 2750 or email estate.services@bhphousing.co.uk.

BHP Estate Inspectors

Food bank referralsBHP is now able to offer food bank referrals and food vouchers to residents.

These referrals will be made to community food bank and kitchen, Sufra NW London who have been working closely with BHP and are based on St. Raphael’s Estate in Stonebridge.

Sufra aims to support disadvantaged individuals and families to have access to a healthy and nutritious diet and to enable them to access wider opportunities and play an active role in society.

BHP operates a policy where referrals to Sufra can be made for any individual or family who do not have sufficient funds to pay for a healthy, nutritious diet after paying for all other essential household expenditure including rent, utilities, basic clothing and travel costs.

If you need to use this service, please contact a member of the Financial Inclusion Team on 020 8937 2324. Any requests received will be treated in confidence and residents will also be offered the opportunity to receive advice on managing their finances better.

Abandoned VehiclesWe are committed to working with Brent Council and partner agencies to achieve a cleaner, safer, greener environment for the benefit of all residents.

Abandoned vehicles are a blight on the landscape, and can be a target for vandalism and arson.

Reporting abandoned vehiclesIf any resident is concerned about an abandoned vehicle they can contact the Estate Services Team on:

• Telephone: 020 8937 2400

• email estate.services@bhphousing.co.uk

PLEASE NOTE: SORN vehiclesshould not be parked on BHP managed estates

Garage checksWe will be carrying out an audit of garages managed by BHP in the next six months. This will involve inspecting all the garages and asking all garage agreement holders to provide the necessary documentation for their motor vehicle.

Garages are intended for the storage of a motor vehicle only! They are not sufficiently weathertight or secure for the storage of any other goods. You should not store petrol or any other inflammable materials in your garage and you should not subletyour garage to anyone else.

These garages are in high demand and we want to make sure that they are being used appropriately.

If you have a query about the use of garages, please contact BHP’s Tenancy Team on 020 8937 2740.

5

6

BHP to build new fa m i ly homesBHP, acting as the London Borough of Brent’s development agent, has successfully been awarded funding from the Greater London Authority (GLA) to build a programme of new affordable homes. BHP bid for £4.3m to support the construction of 100 homes, approximately half of which will be larger family homes.

The funding is part of an initiative called the Mayor of London’s Housing Covenant which aims to support new affordable housing that is to be built from April 2015 and completed before March 2018.

We are very excited about building more homes to help deal with the acute housing shortage in the borough. The Development Team are now progressing the design and construction of these new homes on sites across the borough. We are currently working on ten infill and garage sites, drawing up planning applications with our architects.

Our focus has to be on underused land and semi derelict garages, which offer the potential to provide new homes, regenerate estates and make the best use of council land assets. Many of our existing garages are admittedly in poor condition, but we simply cannot afford or justify investing limited funds in improving these, when the priority is to provide homes for people and not garages. We are aiming to submit our first planning applications in October 2014 and start the programme of construction by summer 2015.

We are conscious that the development of new homes within existing communities can be extremely concerning to local residents, however we are striving to develop high quality homes which are in keeping with the existing areas and that BHP’s new and existing residents will be proud of. We would like to work with local communities and councillors to discuss the new schemes, to explain the housing need and agree workable solutions.

The cost of both owning and renting homes in London has now gone beyond the reach of many people. BHP are looking to investin a number of different tenure options to address this issueas part of the council’s wider aspirations to develop 700 new homes over the next six years.

7

Home swap event attracts 800 residents

Mary Kennedy, a first time visitor to the event, said: “This is my first time coming to an event like this. I’ve got a three bedroom house, but because of some health issues I’m looking to downsize and move into a ground floor flat or bungalow. I think that events like this are great – and I’m going to follow up on some that I’ve seen.”

If you are interested in moving to a more suitable property, you can register with the services below:

BHP’s Financial Inclusion Team helped to organise the UK’s largest ever ‘home swap’ event in the UK which took place on 30 July at the Welford Centre, Chalkhill Road, Wembley.

Home swapping events are sweeping across the social housing world as tenants look for ways of moving home in response to their changing needs and to help manage the impact of housing benefit reforms.

Over 800 social housing residents attended and over 500 properties were registered at the event.

This event was organised in conjunction with the London Boroughs of Brent, Harrow and Barnet, Genesis, L&Q, Innisfree, Metropolitan, The Hyde Group, Catalyst Housing, Network Stadium, Circle Housing Group and Barnet Homes.

Representatives from Homeswapper also attended, helping the residents to register their properties online.

Be prepared for the winter: Check your central heating system

During the summer months, most boilers are used for hot water only and you don’t have to worry about central heating. Now with winter on the way, BHP’s Gas Monitoring Team recommends that you switch on your central heating system before the weather turns too cold. You should do this so that you know how to switch your boiler on and more importantly, so that you are able to test the system and its controls.

We would recommend that once you switch on your central heating system, let it run for a full hour to make sure that there are no faults so that it will be ready for the winter. If you do find any issues, please call the Customer Response Team on 020 8937 2750 and choose option 1 for central heating and hot water queries.

If you live in a block with communal heating, don’t worry, your heating should be on by now but if you ever have any problems with it please contact the Customer Response Team as above.

Home Swapperwww.HomeSwapper.co.uk

Housing Moveswww.housingmoves.org

Exchange Locatawww.exchangelocata.org.uk

Photography courtesy of Edward Blackett

We need good quality, affordable housing in Brent

Brent has been my home for many years and I’m proud to be a BHP Resident Board Member. When we

signed our new management agreement with Brent Council last year, the ability for BHP to build new

homes was one of the things we wanted to see.

It is very difficult for many of the people I meet to find housing and standards can be very low. That is why

affordable housing is so important. Homes that give local people increased opportunity and where young

people are able to settle, bring up their families and become part of the community are so important.

The council has supported us in our aspirations. We are now starting to consult residents about our plans

to build many affordable, family council homes in our communities. With our new Development Team we

have been working on the plans and good design is one of the things we look carefully for.

We hope residents will talk to us about the proposals and really get behind our aims and help us to deliver

the homes we need.

BHP Resident Board Member

Joyce Baldy Gray

8pm Main display, 7pm Children’s displayRoundwood Park, Harlesden Road NW10

Half term funfair on site from 25 October until 5 November.

Please use public transport, no pets,no personal fi reworks, no alcohol.

Brentcelebrates

www.brent.gov.uk/festivals

®

FREE FIREWORKS SHOW

8pm Main display, 7pm Children’s displayRoundwood Park, Harlesden Road NW10

Half term funfair on site from 25 October until 5 November.

Please use public transport, no pets,no personal fi reworks, no alcohol.

Brentcelebrates

www.brent.gov.uk/festivals

®

FREE FIREWORKS SHOW

8

Fireworks Safety

Always read and follow the instructions on the fireworks packageNever light a firework in your hands or in your pockets

Do not go back to a lit firework or throw themEnsure other fireworks and sparkler packages are well away from a lit firework

Always supervise children with sparklersMake sure you buy your fireworks from a reputable shop

Place lit fireworks away from spectators Keep a bucket of water or garden hose nearby

Did you also know?Fireworks cannot be sold to anyone who is under 18 years old

It is against the law to carry fireworks if you are under 18 years oldOn Bonfire night you can let fireworks off until midnight

On Diwali you can let fireworks off until 1amSparklers get five times hotter than cooking oil

A rocket can reach speeds of 150mph and as high as 200 metres Most common firework injuries are to the hands followed by the eyes and face

Bonfire night and Diwali are around the corner. That means lots of fireworks will be brought and the night sky will be filled with beautiful colours. Firework displays can be enjoyed by all ages from small children to older people.

However, being safe with fireworks is also just as important. Here are a few tips on how to ensure firework safety for friends, families and yourself:

Be safe Not sorry ... always follow the fireworks code!

9

Local and VocalStay connected with your council, find out more about how council policies on local service provision affect you as a Brent resident or use the soapbox to have a say about issues affecting you, your neighbourhood or members of your community.

Brent is a listening council and you can influence decisions through our area forums.

Come along to any area forum to put your questions to your local councillors, council officers and partner agencies.

Tuesday, 14 October 2014Brent Connects Wembley

Patidar House, 22 London Road, Wembley HA9 7EX

Tuesday, 21 October 2014Brent Connects Harlesden

Bridge Park Community Leisure Centre, Brentfield, Harrow Road NW10 0RG

Tuesday, 28 October 2014Brent Connects Willesden

Kingfisher Youth and Community Centre,Crest Road, Neasden NW2 7LG

Tuesday, 4 November 2014Brent Connects Kingsbury & Kenton

Sattavis Patidar Centre, Forty Avenue, The Avenue, Wembley Park HA9 9PE

All meetings start at 7pm.consultation@brent.gov.uk, 020 8937 1073, www.brent.gov.uk/brentconnects

Social MediaHave you tried visiting our facebook and twitter pages. We regularly post up to date news and information about BHP and signpost followers to what’s happening in Brent.

Like us on www.facebook.com/bhphousing.bhp.

Follow us on twitter @bhp_housing.

AROUND THE BOROUGHLONDON BOROUGH OF BRENT

Local residents, BHP officers and Wates Living Space representatives celebrated the end of the first stage of a very successful community gardening project on the CAM Estate in Cricklewood over the summer.

The gardening project started in April 2014 after residents had spoken to BHP officers about improving the aesthetics of their estate. Working closely with BHP and Wates, residents joined together to plant more flowers in the entrance areas, create a picnic area as a focal point on the estate and make use of hanging baskets in communal areas and balconies. They also created raised beds for food growing.

This project has been very successful in bringing residents together and creating community cohesion.

BHP would like to thank O2 Think Big, BHP’s Community Fund, Spark Award and Wates for their sponsorship. The Community Leadership Team is applying for more funding to keep this project going and residents have set up a working group which will continue to develop this initiative.

Fun in the sun ... BHP Residents' Roadshows The Community Leadership Team supported by Board Members and staff from across BHP hosted a series of roadshows across the borough. These took place on the Fiveways Estate (North Kilburn), The Explorers (Harlesden and Brentfield), Dickens House (South Kilburn), Gauntlett Court (South Wembley) and The Groves (North Wembley).

The roadshows have proved to be very successful with over 400 residents attending. As well as being a forum for residents to raise concerns and meet officers from BHP, the roadshows also provided a fun atmosphere with music, food and activities for the whole family.

Residents were able to enter competitions and win prizes as well as a chance to sign up to activities from the many organisations taking part such as Wates Living Space, Veolia, Brent Council, McDonalds, NHS, Bang Radio, Safari Pete, Mac entertainment and Queens Park Rangers.

Ice bucket challengeThe last roadshow at the Groves had an added surprise when Karin Jaeger, Vice Chair of the BHP Board completed a public Ice Bucket Challenge to raise money for sufferers of motor neurone disease and the MND Association.

You can see Karin’s challenge on BHP’s YouTube channel:http://www.youtube.com/watch?v=WdHQkXfy0f8

Well done Karin for being brave and raising awareness for such a worthy cause.

10

Residents celebrate end of successful gardening project

NEW NUMBER FOR NEIGHBOURHOOD WARDEN SERVICE

You can contact BHP’s Neighbourhood Warden Service on 020 8937 2727.

Wardens patrol BHP estates and street properties offering reassurance and acting as a deterrent to crime and anti-social behaviour. They tackle nuisance including the misuse of communal areas, neighbour disputes and the unruly behaviour of individuals and groups. The Wardens also work in partnership with you the residents and agencies such as the police, Victim Support and CRI Brent.

You can use the hotline to report anti-social behaviour anonymously between 3pm and midnight (last call-out at 11.30pm) seven days a week.

Local people are being asked for their views on how the borough should evolve over the next five years given the continuing squeeze on public sector budgets.

Over the next five years, public services in Brent need to save more than £100 million due to Government cutbacks.

Brent Council and partners have opened consultation on the borough plan and are seeking residents’ views, ideas and personal commitments to help build a better Brent.

As part of the wide-ranging listening exercise, residents are being asked what their priorities are for Brent and being invited to offer ideas about how Brent could become better.

In some cases, prioritising one area may mean that something else has to be cut back, or stopped altogether.

Leader of the Council, Councillor Muhammed Butt, says: “Tough times mean we will inevitably be faced with tough choices and this is why the borough plan consultation is so important.

“We want to work with local people to make sure that our long-term plans for the borough are the right way forward given the limits we are all working with. Please get involved, we need your help to create a better Brent.”

Have your say at www.brent.gov.uk/boroughplan before October 29. A better Brent – with you

Have your say on creating a better Brent

11

BHP Board Meeting The meeting will take place at:

Brent Civic Centre, Engineers Way, Wembley, HA9 0FJ

All Board meetings are open to the public.

The next Board Meeting takes place on

Thursday 27 November 2014 at 7pm

If you would like to attend please contact Louise Egan, Company Secretary on louise.egan@bhphousing.co.uk or 020 8937 2580.

Ask the Board a questionThe BHP Board of Management welcomes residents to ‘ask the Board a question.’

All questions can be submitted via our website http://www.bhphousing.co.uk/asktheboard.

Once you have entered your question, it will be submitted to the Company Secretary, Louise Egan and presented to the Board at the next Board meeting.

Please note that if you have a complaint, this should be sent to our Customer Response Team, and not directed to the Board, where it will be dealt with in line with our complaints procedure.

Everyone who submits a question will be entered into a FREE prize draw to win £50 vouchers for a meal at Cabana in the London Designer Outlet, Wembley.

Burglary articleAs winter is coming up we all know that the days get shorter and the sun sets a lot earlier than it does during summer. Which means it gets dark fairly early on in the day, so here’s some tips to plan ahead and stay safe in the winter!

B e aware of travel issues (i.e trains) due to the weather.

U nderstand that burglars like dark homes, so keep a light on at home when you are out.

R emember, three’s a crowd! So try to walk home with friends or family.

G etting your phone out whilst you’re out in the dark attracts burglars as they can see you have something valuable.

L ock your front door every time you leave and enter your house.

A larm systems are a great way to ensure the safety of you and your family. Just remember to change the batteries often to make sure it’s working.

R oads can get quite dark, so try to walk on main roads that have street lamps and many people.

Y ou know you’re ready for any emergency when you have your phone! So remember to keep your phone fully charged.

12

by Krupa Kanadia, 20

Interview with Samuell Benta, Director of ‘Perceptions’I recently had the privilege to interview Samuell Benta, a 28 year old self taught director from Wembley who successfully directed and wrote 'Perceptions,' a short film based on St. Raphael’s Estate in Brent. ‘Perceptions’ addresses the sterotypes and prejudices held against people on council estates.

During the interview I asked Samuel the following questions:

1) What was the main purpose of the film ?“The main purpose was to show a different portrayal of people who live on council estates. It was also to make people think twice before they judge others. BHP and Wates Giving funded this project, and we all wanted the same aims which were to change perceptions of Brent and young people, break down barriers between different cultures, religions and races and show a positive future for everyone.”

2) Why was the main focus young people?"Although the main characters are young people, we did have people of different ages in this film as we wanted to reflect the whole community. However, young people do tend to get a negative press and we wanted to show young people in a positive light as they are the future generation who will become leaders of tomorrow."

3) Where did the title 'Perceptions' come from?"The title for ‘Perceptions’ came about during a brainstorming session with BHP’s Youth Editorial Board about the film. One of the young people mentioned perceptions and it fitted the message we were trying to portray.”

4) What do you intend to do in the future?"As well as pursuing my directing and acting career, I would like to have my own television and theatre production studio. I would also like to continue working with the local community and help young people who want a directing career but don’t know where to start. I wish someone could have guided me when I was younger, and I would like to impart the knowledge I have learned to others.”

Samuell also wrote, directed and produced the YouTube hit, ‘All About the McKenzies.’ For more information on Samuell Benta, you can visit his website: http://allaboutthemckenzies.com

You can also watch ‘Perceptions’ on YouTube: https://www.youtube.com/watch?v=ZK6gn3ePUmY

13

by Fardowsa Ahmed, 16

Youth magazine insideYouth Magazine

The members ofBHP’s Youth Editorial Board are:

Peter Nugent, 21Deesha Kanadia, 21Michael Barrett, 20

Natalie Barracliffe,17Paul Nugent, 21Daisy Farci, 17

Shirdi Shankar, 16Krupa Kanadia, 20

Natisha Williams, 16Frank Farci, 16

Tayiab Ramzan, 18Pirisath Logeswaran, 18

Ella Farci, 14Saif Ramzan, 17

Sania Raffaqat, 16Shafaq Wafa, 14Shohab Wafa, 14

Fardowsa Ahmed, 16

The Youth Editorial Board is a project which gives young people the opportunity to get involved with BHP and to work towards producing a quarterly youth magazine ‘Our Say’. It also gives young people the freedom to have their say about issues affecting them within Brent and nationally.

Any young people who are interested in joining the Youth Editorial Board should contact Nadia Khan, Communications Officer on 020 8937 2579 or email nadia.khan@bhphousing.co.uk

Meet theTEAM

Roundhouse offers young people great opportunities

Camden’s Roundhouse is an arts performing venue since 1964, offering a wide range of events for people

of all ages, but it’s not only performances that the Roundhouse has to offer. There are also a vast number

of opportunities for young people to take part in diverse activities ranging from stage fighting to DJing.

I take part in weekly yoga sessions offered by the Roundhouse which has been brilliant for finding that

hour of peace which is desperately needed during school and exam time. I have also attended intermediate

acrobatics and circus/flying trapeze sessions which are great exercise and have encouraged my sports

career further. I recently auditioned for and received a place at the ‘National School of Circus Art.’

I wouldn’t have even known about this amazing opportunity if it had not been for the

Roundhouse. They have provided me with excellent training and fantastic teachers

which is all at an incredible price.

I encourage you to look at the Roundhouse website to see all the activities

that you could join, http://www.roundhouse.org.uk.

By Ella Farci, 14

14 15

The history of HalloweenHalloween is approaching on 31 October, I wanted to explore the history and why it has become such a big celebration.The word Halloween is a shortened version of ‘All Hallows’ Evening’, which was celebrated on the 31October.The celebration of Halloween emerged from the ancient Celtic holiday which was called Samhain, and

this day was used to mark the end of the harvest season and the beginning of winter. There were also those who believed that this changeover of seasons meant that the boundaries

between the world of the living and the dead overlapped, and that the deceased would come back to

life and would wreak havoc, such as causing sickness or damaging crops. Masks and costumes were

worn as an attempt to impersonate the evil spirits and lessen their disturbance. Traditionally the holiday involves bonfires, and these would attract insects and bats, which are both

symbols of Halloween. However, nowadays the holiday is frequently celebrated with children going out

and trick-or-treating.

Competition:We have two sets of £20 vouchers for the London Designer Outlet in Wembley to give away.

To win these, all you have to do is answer the following question. What was the original name for Halloween?Please send your answers to nadia.khan@bhphousing.co.uk or post them to: Nadia Khan, BHP, 6th Floor, Brent Civic Centre, Engineers Way, Wembley, HA9 0FJ. Closing date: Friday 28 November

Let ‘the Challenge’ beginThe National Citizen Service (NCS) with charity ‘the Challenge’ have put together a programme which is designed to give 15 to 17 year olds the opportunity to take on new challenges, learn new skills and meet new people. Every year over 18,000 people are given the chance to take part in the NCS, either in summer or autumn.Both my older sister and I have taken part in the summer program which consists of three parts. The first part

is the personal challenge; this is the most active part where you get to take part in activities like abseiling and

rock climbing. After that you have the team challenge which was my favourite part of the NCS, on this part

you have the chance to experience what university life might be like and to help the community. Finally you

have the NCS campaign, where you design and pitch your campaign idea, and at a later date get to put your

campaign into action.

The NCS is a great, interesting, and enjoyable program that I would recommend to anyone and everyone. For more information on how to sign up, please log onto the website http://www.the-challenge.org/ncs-with-the-challenge.By Frank Farci, 16

Translations

How and where to pay your rent

Brent Civic Centre, Engineers Way Wembley, HA9 0FJ www.bhphousing.co.uk

BHP SERVICES

REPAIRS NUMBER

CONTACT USDIRECT DEBIT: Mandates are available from your housing officer, any One Stop Service or online at www.bhphousing.co.ukPAYPOINT: At any shop, petrol station, newsagent or outlet displaying the PAYPOINT double PP sign. If your card is lost or damaged you can get a replacement from BHP by calling 020 8937 2480. Please keep your PayPoint receipts as proof of payment.

STANDING ORDER: Forms available from any One Stop Service or online at www.bhphousing.co.ukCREDIT CARD HOTLINE: by debit or credit card on 020 8937 1717POST OFFICE: At any branch using your PayPoint card, debit card, cash or cheque. Cheques must be made payable to Post office Ltd.

IF YOU WOULD LIKE A COPY IN A LARGER PRINT, PLEASE CONTACT COMMUNICATIONS ON 020 8937 2363

Community Leadership Team 020 8937 2574Repairs Contact Centre 020 8937 2750 Leasehold Management 020 8937 2601Estate Services

020 8937 2400

Right-to-Buy Team

020 8937 2600Anti-Social Behaviour Team

020 8937 2951

Housing Tenancy

020 8937 2740Rent Enquiries

020 8937 2730

020 8937 2424Complaints Team

020 8937 2323Gas Monitoring

020 8937 2475Major Works

020 8937 2490Communications

020 8937 2363Wardens Service

020 8937 2727

Please dial carefully! The Call Centre is open between the following hours: Monday to Thursday 8am to 6pm Friday 8am to 5pm.

If you have an urgent problem after this time, please call our out-of-hours service on 020 8937 1234.

If you would like to contribute to the next edition of Partnership News, please contact:

Nadia Khan The Editor, Partnership News 6th Floor, Brent Civic Centre Engineers Way, Wembley, HA9 0FJ 020 8937 2363 nadia.khan@bhphousing.co.uk BH

P/A

G/P

N-O

CT

OBE

R14

This is Brent Housing Partnership’s Newsletter, Partnership News. Please contact Communications on 020 8937 2363 if you need help to understand this document.

There have been cases of residents misdialling the BHP repairs number. This is a reminder that the repairs number for Brent is 020 8937 2750.

Grounds Maintenance 020 8937 2750Bin Collections 020 8937 5050Cleaning 020 7237 2007