BIC September 2015 (243 - 370)

25 Years | Than

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SEPTEMBER 2015 | $3.50BUSINESSINCALGARY.COM

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INK-JET PRINTOUT IS NOT AACOLOUR-ACCURATE PROOF

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Docket No. File Name

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THIS ADVERTISEMENT MUST BE USED ONLY FOR SPECIFIC PUBLICATION AND DATE,

AND MUST NOT BE MODIFIED.

AD SIZE:TRIM:BLEED:COLOUR:

585 2015_JVair_22Business in Calgary

September 2015FP 7.875”w x 10.75”d0.25” aroundFull Colour

Aug 04/15Aug 04/15Aug 04/15

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• Graphic Design • Annual Reports • Books • Colour Brochures • Flyers • Corporate Publications • Magazines • Pocket Folders • Business Stationery • Limited Edition Prints • Embossing • Die-Cutting • Foiling • Tickets • Tags • Invitations • NCR forms • Variable Digital Imaging • Direct Mailing

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244 SEPTEMBER 2015 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

STORY TITLE // SECTION

Supporting the visions of entrepreneurs one story at a time.

COMPANY PROFILES

329 Sizeland Evans 25th Anniversary

339 PBA Land and Development 50 Years

347 Bethany Care Society Celebrating 70 Years

355 Dynamic Source Manufacturing 15th Anniversary

CONTENTS

252 One Leaky Pipe – One Squeaky Wheel – But No Grease! By Phillip Jones

268 Brand Loyalty By Nerissa McNaughton

272 Drilling Readies for the Next Cycle Not a constrained supply – but constrained demand By Dan Cooper

277 Physcial and Mental Health at Work Changing problems and changing benefits BY John Hardy

284 Made Foods Reinventing Meals to Go in Calgary By Melanie Darbyshire

287 The Change of Life Emerging technology is so much more than just IT By Colleen Wallace

294 Fact Vs Myth ... not in your lifetime. By Parker Grant

298 Under the Weather The state of Calgary’s residential real estate market By Melanie Darbyshire

304 Calgary’s Business Barometer Seventy-five per cent of downtown office space is related to the energy sector. By Parker Grant

360 The Producers The Growth and Evolution of tinePublic Inc. By Parker Grant

Volume 25 | Number 9

REGULAR COLUMNS

248 In the Beginning By Richard Bronstein

250 Twenty-Five Years Later By Frank Atkins

262 Urbanomics: Urban Development Discussion

323 Leading Business

364 The Calgary Report Current developments for Calgary Telus Convention Centre, Tourism Calgary, Calgary Economic Development, and Innovate Calgary

370 Marketing Matters By David Parker

WWW.BUSINESSINCALGARY.COM

Return undeliverable Canadian addresses to circulation dept.1025 101 6th Ave. SW Calgary, AB T2P [email protected]

PUBLISHERSPat Ottmann & Tim Ottmann

EDITORJohn Hardy

COPY EDITORSLisa Johnston, Nikki Mullett, Nerissa McNaughton

ART DIRECTORCher [email protected]

CONTRIBUTING DESIGNERSJessi EvettsKenji DoshidaAndrea Espinoza

ADMINISTRATIONNancy Bielecki [email protected] [email protected] Templeton [email protected]

REGULAR CONTRIBUTORSRichard BronsteinFrank Atkins David Parker

THIS ISSUE’S CONTRIBUTORSCamie Leard Parker GrantDan Cooper Phillip JonesColleen Wallace Nerissa McNaughtonCassandra McAuley Lisa JohnstonAndrea Mendizabal Melanie DarbyshireRennay Craats

ADVERTISING SALESEvelyn [email protected] [email protected] Toscano [email protected]

DIRECTOR OF CUSTOM PUBLISHINGKelsi [email protected]

EDITORIAL, ADVERTISING &ADMINISTRATIVE OFFICES1025, 101 6th Ave. SWCalgary, AB T2P 3P4Tel: 403.264.3270 | Fax: 403.264.3276Email: [email protected]

SUBSCRIPTIONSOnline at www.businessincalgary.comAnnual rates: $31.50 CDN | $45 USA $85 International | Single Copy $3.50

Business in Calgary is delivered to over 33,500 business people every month including all registered business owners in Calgary, Banff, Canmore, Airdrie, Okotoks and the Calgary Chamber members.

The publisher does not assume any responsibility for the contents of any advertisement, and all representations of warranties made in such advertising are those of the advertiser and not of the publisher. No portion of this publication may be reproduced, in all or in part, without the written permission of the publisher. Canadian publications mail sales product agreement No. 41126516.

Business in Calgary magazine’s circulation is audited twice a year by BPA International.

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IN THE BEGINNING // RICHARD BRONSTEIN

It is said that Moses lived to the age of 120 years. So there is a saying on special occasions when you want to wish someone well, “may you live to be 120.”

I’m not sure Pat and Tim Ottmann, principals of Business in Calgary magazine, want to go that far. But creating, publishing and regularly serving your market for 25 years is definitely a significant achievement. So how about we go with the Vulcan salute, “Live long and prosper.”

This edition of Business in Calgary will tell you all about the history of the magazine and how it and the city of Calgary have changed and adapted over time. It’s a unique story and speaks to that well-worn but very true cliché about the entrepreneurial spirit that flourishes in this city.

I was lucky to be the editor in the early 1990s when the magazine was more an aspiration than reality. We were a very small group then on the sixth floor of the Burns Building. We did not have a bureaucracy because there were too few of us. Everybody had his or her hands on the wheel.

I came to the magazine after working for many years on CBC news programming in both radio and television, mainly in covering politics. To bone up on my business education, I used to grab a quick lunch at the city hall cafeteria and then pop over to the Central Library and spend several hours each day in the third-floor reference department browsing the stacks of business publications from around the world until I learned the difference between EBIT and drill bit.

The honest truth is that we had no great theory about what a business magazine should be. We did no marketing studies. We had no focus groups. But all of us had a willingness to roll up our sleeves and work.

I used to write most of the articles and took most of the photos. In fact I got so fed up with seeing my byline on page after page, that I invented various noms de plume, such as Richard Bruin. When we needed to wrestle with issues and uncertainties, it usually took place over a steak sandwich in the Bear & Kilt at the downtown mall. Sometimes it lasted longer than lunch.

Gradually we defined the Business in Calgary brand – if you can’t be brilliant, at least be competent. Because if you are competent, that puts you in the top 20th percentile of achievement. The Iron Law of Success is simple: show up for work on time, do what you say you are going to do and finish what you start.

And that’s the kind of people we liked to write stories about. We never promoted a particular industry or business cause. What we tried to do was shine a spotlight on the many ordinary men and women who had a passionate belief in their enterprise and in the larger community.

These stories are never old and will never end in Calgary because that is the kind of city we are. May Business in Calgary thrive for at least another 25 years.

In the Beginning

BY RICHARD BRONSTEIN

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Frank Atkins is Research Chair of Finance & Capital Markets at the Frontier Centre for Public Policy.

TWENTY-FIVE YEARS LATER // FRANK ATKINS

BY FRANK ATKINS

It was 25 years ago that Business in Calgary started publishing. This leads me to ponder the question of whether or not Albertans and Canadians are any better off

now than we were 25 years ago. In the early 1990s Canada was in the midst of a fairly severe economic downturn. There is a popular myth, which I heard repeated last week at a public gathering, that the economic downturn that began in late 2008 was the worst recession since the Great Depression of the 1930s. This is simply not true. Both the downturn in the early 1980s and the downturn in the early 1990s were worse than the downturn in 2008.

So, in 1990 we were in the midst of a recession, and 25 years later in 2015 there is talk of another recession. However, there is a big difference between these two events. The downturn of the early 1990s was caused by Bank of Canada policy, in the same manner that the downturn of the early 1980s was caused by Bank of Canada policy. The Bank of Canada deliberately pursued a policy of very high interest rates in order to rid the economy of inflation. The inevitable result was a collapsed economy. In 2015 the potential of a recession is looming due to the collapsed world price of oil, which we have no control over. Given this, I just cannot understand how both Mr. Mulcair and Mr. Trudeau can blame the current downturn on Mr. Harper’s mismanagement of the economy.

In spite of the recessions which appear inevitable in any economy, from an economic perspective we are better off in 2015 than we were in 1990. For instance, gross domestic product per capita is higher now than it was 25 years ago.

In the last 25 years in Alberta we have certainly faced several episodes of the roller-coaster ride of resource prices.

Unfortunately in Alberta we have failed the bumper sticker test. Remember when the world price of oil collapsed in the 1980s, the popular bumper sticker was “Oh Lord, please let there be another boom, and we promise not to piss this one away”? Well, we had several booms, and largely mishandled them. On top of this, we now face a new real threat. We have let the man-made global warming whiners dominate public opinion, so now a significant number of people believe that oil is the root of all environmental evil. This opinion is shared by most of the left-leaning political parties in Canada. For instance, Toronto NDP candidate Linda McQuaig recently said that most of the oilsands will have to be left in the ground in order to meet our emissions targets. Unfortunately for us, we have now elected an NDP government in Alberta. In the past Ms. Notley has shown herself to be anti-oil and anti-pipeline. So, 25 years later we face a new threat. In a province that depends crucially on oil and desperately needs new pipeline capacity, we have elected a government that may be anti-oil and anti-pipeline.

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ONE LEAKY PIPE – ONE SQUEAKY WHEEL – BUT NO GREASE! // GUEST EDITORIAL

Is it possible that Calgarians could ever learn anything from Torontonians? Pardon me for even raising this remote possibility. But please consider this quote: “Local

government has a responsibility to provide services that are fair and equitable to all city residents. Unfortunately, this does not always happen … too many residents find that they have not been treated as they deserve…. Our commitment to you is to be fair, impartial, transparent, tenacious and thorough in our fact-finding, decision-making and recommendations.” So writes the ombudsman of the City of Toronto.

The need for such a role in Calgary may become clear to any resident who allows the city to replace an old water meter with a new one. If the technician should crack the pipe at the point where the water enters the house, the consequences can be disruptive, time-consuming and prolonged. Will the city arrange for prompt remediation and eventual compensation? Not a chance. Instead the claims department will steadfastly insist that all responsibility lies solely with Metercor, the company the city had designated to act as their agent in this technical procedure. They choose to ignore three inconveniently interrelated facts:

1. The resident has a contractual relationship with the City of Calgary.

2. The resident has no contractual relationship with Metercor.

3. The City of Calgary has a contractual relationship with Metercor.

Is it the explicit or implicit mandate of the claims department to minimize the city’s liability instead of ensuring that all parties are dealt with fairly? Is there an instinctive predisposition towards evading responsibility rather than towards assessing pertinent facts in an impartial manner? Toronto proclaims: “Our commitment to you is to be fair….” But when a Calgarian suggests they have been treated unfairly, the city instinctively asks: “What are our legal obligations?” “What is the minimum we can get away with?” “To whom can we shift the blame?” They wilfully decline to ask: “What is the right thing to do under these circumstances?”

Such a severely legalistic approach would never serve as an effective blueprint for a successful business venture; it

should be equally abhorrent in the municipal arena. Some situations present more of a moral, ethical dilemma than a legal challenge. The response should involve an unswerving commitment to fair and honourable dealings. Sadly, such an approach is alien to the culture of the City of Calgary.

In a message to the mayor, I wrote: “If this damage had been done by a contractor that I had hired, immediate corrective action would have been taken. The cracked pipe would have been repaired, an insurance adjuster would have arrived and a qualified contractor would have commenced the clean-up and remediation process. But because the damage was done by a contractor engaged by city-owned Enmax, none of this has even started, more than 38 hours later. Instead, my wife and I have been left to move as much stuff as we could manage out of the affected area, to continue to mop up the continuously-seeping water, and to put up with the increasingly unpleasant odour from the saturated carpet, underlay, gyproc, insulation, wood and cement.”

A couple of weeks later, I sent a second message to the person who had previously responded briefly on behalf of the mayor. Here are the key elements:

“When Enmax informed us that they needed to replace our water meter, we responded with fully compliant cooperation, with disastrously disruptive consequences for ourselves. Subsequently too much of our time, effort and attention has been diverted from more productive, potentially profitable activities to matters relating to the demanding process involved in remedying the damage.

“I believe the mayor has a strong sense of natural justice, that he recognizes the self-evident distinction between fair and unfair practice, and that he would readily accept corporate responsibility when the city inadvertently causes damage and disruption in the lives of individual residents of this fine city.”

The response, along with all related developments, indicates this assessment may have been naively mistaken. Calgary’s city council continues to endorse an archaic, mean-spirited approach to dispute resolution. “Our commitment to you is to be fair….” In Toronto maybe, but certainly not in Calgary. Not yet anyway.

One Leaky Pipe – One Squeaky Wheel

– But No Grease!

Philip Jones is a Calgary-based motivational speaker.

BY PHILLIP JONES

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2015 253

One Leaky Pipe – One Squeaky Wheel

– But No Grease!

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For the past three years, philanthropically minded Albertans have come together in support of these world-class institutes by attending ENCORE Music in Motion – an evening of musical entertainment. October 6, 2015 will see Holly Cole – winner of the 15th Ella Fitzgerald Award – take to the stage with Alberta Ballet and jazz legend Tommy Banks and other special guests, for an evening of stylistically diverse and emotionally stirring music.

The must-attend concert will mark the first time Cole and Alberta Ballet have graced the stage together for what is

certain to be a memorable evening. They will be joined in duets with appearances by special guest artists Oscar Lopez and recently awarded Order of Canada recipient Jens Lindemann.

ENCORE will also honour the memory and contributions of the late Dr. Cy Frank and the late Bud McCaig, inspirational founders of the McCaig Institute and ABJHI. Frank’s leadership and tremendous passion for changing the way bone and joint issues and diseases are treated has achieved international acclaim.

ENCORE is presented by the Calgary Health Trust in partnership with lead sponsors, the Flames Foundation for Life, Trimac, RBC, Scotiabank and Telus.

Tickets to the concert are available through the Arts Commons Box Office, online at https://www.artscommons.ca/WhatsOn.

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In simpler business times (and some say it still happens) there was a silent and confidential policy, especially among banks, that robberies would not be reported to the media and there would be “no comment.” Partially to avoid giving copycat criminals ideas.

Fast forward at warp speed to the massive dilemma of companies – mistakenly or properly – reacting to global cyberattacks, commonly called breaches.

From the high-profile hacking of 56 million Home Depot customer accounts to the infamous 2013 hacking of every credit card swiped in Target’s more than 2,000 North American stores.

In Calgary, throughout Canada and around the business world, reacting promptly and properly to cyber threats is a critical fact of contemporary business life. Organizations are increasingly aware that they could be hit with a breach at any time.

External or internal, most organizations react and focus on getting their business back up and running. However, it’s critical that they preserve evidence as to how the breach occurred and how the company’s controls were bypassed.

Kevvie Fowler, KPMG partner, cybersecurity and national cyber forensics leader, is among a new breed of cyber forensics professionals and digital investigators. KPMG is a cyber-partner and national leader for cyber forensics, called in on an almost daily basis, to investigate, diagnose and respond to cyberattacks.

“Of course speed is of the essence but for various vital reasons, organizations must balance response speed with effectiveness,” Fowler warns. “If not done according to plan and protocol, the recovery process could trample on important evidence that could be used to discover the details of the breach,” he explains.

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“The volumes are staggering. And there are no boundaries. The hackers could be local or two or three continents away. The trends are changing,” he cautions. “Breaches for financial info like debit and credit cards is still common but so are breaches to hack non-financial info, personal data for identity theft and health claim fraud.”

Fowler and his KPMG advisory services team deal with breach response details every day. From their experience:

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• Plans are not tailored to the organization

• Plans are only used in real-world incidents

• Teams are unable to communicate with the right people in the right way

• Teams lack skills, are wrong-sized, or mismanaged

• Help desk activities can destroy critical evidence

• Incident response tools are inadequate, unmanaged, untested or underutilized

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Many features make the Calgary area a unique, distinct and exceptional place to live, play, work, shop and go to school.

Some of the special aspects are the various layouts and streetscape designs and the charm of specific development pockets that give specific areas in Calgary diversity and flair – from East Village, Eau Claire and Marda Loop to Legacy, Livingston and the newest (and most complete) pocket of Calgary diversity and design: the University District.

The urban planning dream is becoming a 180-acre development reality. On the University of Calgary campus, adjacent to the Alberta Children’s Hospital, University District will be a multistage build-out. According to early feedback, University District will be one of the most innovative and intelligent communities in North America.

The 15- to 20-year University District master plan calls for 8.6 million square feet of highly innovative development, with 6,200 residential units (all will be multi-family, from town-home style to mid-rise buildings), 1.5 million square feet of office space and 200,000 square feet of retail.

ABOVE: THE NORTHERN RESIDENTIAL SECTION AT THE UNIVERSITY DISTRICT..

PHOTO SOURCE: WEST CAMPUS DEVELOPMENT TRUST

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The Main Street section will feature boutique shopping, restaurants, bars, a hotel and a cinema along with open spaces, gardens and natural areas – and the area will be home for 15,000 to 17,000 residents.

“The name reflects the relationship with the university,” says James Robertson, CEO and president of West Campus Development Trust, the non-profit subsidiary of the University of Calgary. “Other universities in Canada have set up similar land trusts, including the University of British Columbia and Simon Fraser University in Vancouver. All profits from the development and management of the land will return to the university.”

Aside from the design and architectural uniqueness of University District, a recent decision will add a very special and historic Calgary touch to the new community.

In the proposal before the planning commission, University District’s streets will be named after the 13 past and present chancellors who have served the university in its first 50 years.

It will make the new area just that much more special, as well as underscoring the solid relationship between U of C and the community.

THE MAIN STREET SECTION WILL FEATURE BOUTIQUE SHOPPING,

RESTAURANTS, BARS, A HOTEL AND A CINEMA ALONG WITH OPEN SPACES,

GARDENS AND NATURAL AREAS AND THE AREA WILL BE HOME FOR 15,000

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ABOVE: THE MAIN STREET SECTION AT THE UNIVERSITY DISTRICT..

PHOTO SOURCE: WEST CAMPUS DEVELOPMENT TRUST

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URBANOMICS | Urban Development Discussion

By nature, experience and sometimes by necessity, builders and developers tend to be extraordinary, cost-efficient and detail-driven multitaskers.

Documents and paper trail are occupational hazards. Always have been. Mostly, builders and developers and convoluted official wordings and regulations of Calgary’s Municipal Development Plan (MDP) may be different.

The mega-document – and finite accompanying maps – were adopted by Calgary council in 2009. It spells out policies that are shaping how the existing Calgary community and another 1.3 million people will make Calgary grow and develop during the next 25 to 60 years.

Among the mind-boggling details and specifics, there is a recurring focus about density, downtown development and an emphasis on Calgary growth happening near (bus or C-Train) public transit options.

A priority stated in the MDP specifies “an integrated, multi-modal transportation system that supports land use, provides increased mobility choices for citizens, promotes vibrant, connected communities, protects the natural environment and supports a prosperous and competitive economy.”

But, is the detailed and formal MDP paper trail a blessing, a curse, a necessary part of the process or a challenge? Particularly for private sector builders who must routinely deal with strategy, planning, land availability, costs and the ever-changing and real (not theory) short-term and 25-60 years out consumer trends?

Business in Calgary turned to two respected and successful builder and developer executives who are also active members of the Urban Development Institute-Calgary (UDI-Calgary.)

Chris Plosz is president of Section 23. Mike Selinger is Calgary regional president of Cardel Homes. They shared their professional take on the good and not-so-good about living (and working) with Calgary’s MDP.

“It’s good that the MDP policies are targeted to increase the global competitiveness of Calgary,” Selinger explains. “It is crucial to growing the Calgary economy and providing opportunities for future generations. The MDP is also integrated with the Calgary Transportation Plan to help coordinate growth in the right locations, and its goal is to facilitate decisions based on a balance among environmental, social and economic matters.

CALGARY’S MUNICIPAL DEVELOPMENT PLAN – A CURSE OR A BLESSING? // URBANOMICS

Calgary’s Municipal Development Plan – A Curse or a Blessing?


“The MDP is also a challenge when it comes to managing the funding and financing of execution, so the majority of development is not driven outside the city, with lower costs and a more affordable alternative. That could create additional stress on the city infrastructure.

“Affordability is a key priority for developers,” Selinger cautions. “If Calgary wants to maintain an affordability advantage versus other cities, new strategies for funding and financing will be required, because the costs required to meet the current development goals of the MDP continue to rise.”

Although Plosz agrees with the MDP’s focus on Calgary’s desired density and intensification targets, he’s not so convinced about the numbers and the logic.

“I question the belief that we could achieve 50 per cent growth through intensification. Maybe 25-30 per cent, and even that’s a guess. The buying public is now more accepting of density but buyers must have a choice to decide how they live. As a business fact, higher density is not always cheaper. Service levels go up just based on more people being in a particular area.”

Most developers, planners and consultants have their own theories and opinions about why Calgary-area suburbs have enjoyed exponential growth in the past few years. Is it a rebound or despite Calgary MDP and other development regulations?

“Our customers tell us that new modern communities, product designs and current pricing levels are very attractive

in the suburbs,” Selinger points out. “Many customers mention looking at buying an older home and renovating, but the overall cost exceeded the new home option, given that some renovations can be extensive, time consuming and inconvenient.”

Both industry executives question the 25-60 year rationale for planning.

“The MDP mirrors consumer trends in many areas including building complete communities with more walkable environments,” Selinger says. “From our research, the highest demand is still for single-family homes, especially from young families. Given the MDP’s direction for more compact housing and higher density goals, there may come a time when the demand outweighs the supply of high-quality single-family Calgary housing, driving up the price.”

“The MDP is meant to be aspirational and a long-range plan,” according to Plosz. “But it does need to be coupled with a 10-year plan and maybe even one-year targets. There needs to be a more solid implementation strategy.”

After six years of being implemented, Calgary builders and developers are giving the MDP a chance and letting it happen … for now. As Selinger says with professional and practical business savvy, “It will be interesting to monitor how much of the market demand and development moves to the established communities versus the MDP’s long-term target of 50 per cent of all development over the next 60 years.”

CALGARY’S MUNICIPAL DEVELOPMENT PLAN – A CURSE OR A BLESSING? // URBANOMICS

ABOVE LEFT: MIKE SELINGER, CALGARY REGIONAL PRESIDENT OF CARDEL HOMES.

ABOVE RIGHT: CHRIS PLOSZ, PRESIDENT OF CALGARY AREA BUILDER SECTION 23.

“IF CALGARY WANTS

TO MAINTAIN AN

AFFORDABILITY

ADVANTAGE VERSUS

OTHER CITIES, NEW

STRATEGIES FOR FUNDING

AND FINANCING WILL

BE REQUIRED…”

~ MIKE SELINGER

http://liveauburnbay.ca


It’s a celebration. A show of support for a vital community group. A pleasant and enjoyable rally. And an opportunity to share the comments of a riveting and globally respected expert on the economy and social issues.

The fourth annual Harvest Gala on October 23, 2015 will be all that and more.

The exciting and informative Calgary event will celebrate Alberta’s agricultural roots and recognize the valuable achievements of Ag for Life. The group brings together various sectors including agri-services, energy, financial and not-for-profit organizations, along with farmers, ranchers and community leaders, and is made possible through the funding and commitment of companies that employ almost 20,000 people in more than 350 Alberta communities.

The Ag for Life mandate is essential and challenging: delivering a range of educational programs to improve rural and farm safety as well as improve public understanding of the agricultural industry, dispel many stereotypes and expose Albertans to the realities about the life (and business) of farming.

Because this is no longer your grandfather’s back 40!

From Red Deer, Ponoka, dotting the Prairie horizon into Saskatchewan and suddenly in boardrooms and busy offices in downtown Calgary, contemporary farms, farmers and farming are part of an evolution.

As Ag experts point out, there are now about 7.3 billion people in the world. By 2100 there will be 10 billion. They all need to eat! And the key purpose and role of agriculture, in Alberta, Canada and the world, is … to feed people.

It will be an even more relevant and compelling topic for discussion, when Calgary’s October 23 Harvest Gala will welcome keynote speaker, Jeffrey D. Sachs – a world-

renowned professor of economics, leader in sustainable development, senior UN adviser, bestselling author and a regular contributor on MSNBC’s Morning Joe and syndicated columnist whose monthly newspaper columns appear in more than 100 countries.

This year’s Harvest Gala guest speaker has twice been named among Time magazine’s 100 most influential world leaders and is committed to ending poverty, promoting economic growth, fighting hunger and disease, and promoting sustainable environmental practices.

For tickets and more information about the fourth annual Harvest Gala, visit www.agricultureforlife.ca

ABOVE: JEFFREY D. SACHS - KEYNOTE SPEAKER AND ONE OF TIME MAGAZINE’S

100 MOST INFLUENTIAL WORLD LEADERS.

CALGARY’S OCTOBER 23 HARVEST

GALA WILL WELCOME KEYNOTE

SPEAKER, JEFFREY D. SACHS –

TWICE NAMED AMONG TIME

MAGAZINE’S 100 MOST

INFLUENTIAL WORLD LEADERS.

OFFTHE

Ag for Life - 2015 Harvest GalaTen Billion People Have to Eat

PROFILE

With no exception, every member of the RESOLVE cabinet is proud and feeling blessed to live in this city. They all have big hearts and want to make

Calgary a place where all its citizens enjoy the benefits that may be available to most but are hard to enjoy if you have no roof over your head.

Randy Findlay is a good example of a caring businessman who has dedicated a lot of his time to helping the less fortunate.

Born and raised in the Vancouver area, after graduating as a chemical engineer he expected to find a rewarding job in the pulp and paper industry. But 1973 was a bad year in that sector of B.C. industry and Findlay and his wife decided to try their luck in Calgary. “Just for a year,” they promised themselves.

Starting with a job at Texaco, he has been most fortunate in building a career here and having three children who were great roots. That restricted time limit has already added up to 42 wonderful years of business and friendships.

Findlay found many of his new friends exercising every morning at the downtown YMCA and it was at one of these sessions that Grant Billing introduced him to Tom Buchanan. After leaving his position at TransCanada shortly after the merger of Nova and TransCanada, he joined the two of them at what became Provident Energy Trust.

While running Nova Gas he had wanted the company to support a charity; his staff chose Canadian Mental Health Association – Calgary Region. He was soon on the board and stayed for 10 years during which time he served as chairman.

He began to understand how difficult it is for some to navigate a life within the system, people who could be helped but so easily suffered new setbacks.

Provident Energy proved to be a winner and Findlay became more involved in making his city a better place to live including serving as chair of the Alberta Children’s Hospital Foundation and a director of Hull Family Services Foundation.

It was at a Canadian Institutes of Health Research conference that he learned that the brains of children are quickly influenced by circumstances as they grow up – by

healthy stress or toxic stress. And some of the chief effects of problematic developments result from broken homes, family abuse and having no secure roof over their head.

He says what first struck him at a followup meeting with chair Alan Norris was that developers and builders were first to step up to the plate. And it didn’t take him long to understand that Housing First is a sound economic approach to helping people so they have a good chance of success simply by having a place to call home.

Randy Findlay, chair of the board of Pembina Pipeline, eagerly joined the RESOLVE cabinet in 2014 and chairs the energy sector.

RESOLVECalgary.ca

A Caring Businessman Dedicated to Helping Create Systemic Change in our City for Those Who are Less FortunateBy David Parker

Randy Findlay

RESOLVE is a partnership of nine leading social service agencies with one simple goal: building affordable rental housing for 3,000 homeless and vulnerable Calgarians. We’re working directly with government, business and community leaders to put roofs over heads and end homelessness in Calgary.

Learn more at RESOLVECalgary.ca

We’d like to recognize our Cabinet of business and community leaders for helping make RESOLVE a reality.

Honorary Patrons:

Dick & Lois Haskayne Steve SnyderBetty Ann Smith

Alan Norris, ChairJohn Brussa Trevor Daroux Stephanie FeleskyRandy Findlay Charlie Fischer Jim Gray

Bob Hamilton Tim HearnCraig Hill Ken King Sam Kolias Ann McCaigGrit McCreath

Bill Sembo Michelle ThrushMac Van WielingenChris Wallace Jay Westman

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BRAND LOYALTY // DRESS FOR SUCCESS

At work, do you dress for the corporate brand or follow your personal style – and does it matter when it comes to being promoted?

“Dress like the boss” is a common refrain if you want to stand out and get noticed when it comes to promotion; but times, and dress codes, have changed dramatically. More and more people are dressing to suit their own personal brand. From the urban mermen with their colourful hair and beards to the normalization of body modification, does what you wear still have an impact on your career trajectory?

“Actually, no!” Shirley Borrelli, image and style expert, says. “When it comes to promotions, companies care about your results. Can you do the job? Are you competing? Can you pull this off? Promotions are about competency and outcome.”

But there’s a catch.

“What if this promotion is a competition? Now, it’s a wider story,” Borrelli cautions. “With all other things being equal, if they have three candidates they are going to choose the most desirable; and that tends to be the person who is easier to get along with and presents the best for the company.”

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Brand

ABOVE: SHIRLEY BORRELLI, B.ED, IMAGE AND STYLE EXPERT.

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So it’s not the person in the designer power suit? “Corporate culture is no longer the ’80s and ’90s ‘dress for success,’” Borrelli laughs.

If there is no dress code and you do look to upper management for what’s appropriate in the office, be careful, she warns. “If it was my client saying my boss does not have a sense of style and dresses poorly, my advice would be to honour your skills and your talent. Don’t lower your professional presence simply because of someone more senior than you. But don’t show up the boss either. Be reasonable!”

According to Borrelli, the rule of thumb is to dress modestly for work. That means not showing off two much skin or shape, nothing flashy like fringes and sequins, forget about sheer panels, and ladies – nix the sky-high stilettos and stick with a nice set of pumps or flats. Corporate wear should fit and flatter, not compete with your skills for attention.

These days it’s not uncommon to see high-level executives heading to work in a T-shirt and jeans. Is this appropriate? Sort of. “A worn-out T-shirt? Absolutely not!” scolds Borrelli, “But I have seen women wear a patterned striped T-shirt that is 100 per cent cotton with a cardigan and they look really good. Girls tend to pull off T-shirts better than guys. We can wear a cardigan, pashmina or statement jewelry.

For a guy, it would work as an underpinning, not as a shirt. We want it under a jacket, not as the whole outer piece. By the way, the tan pants are really dated, guys! Today’s executives, if they do want to wear jeans, it’s because everything else is polished and put together.”

To illustrate her point, Borrelli contrasts two executives. Imagine these two are looking for a promotion within the company to upper management and both have the same level of expertise. This promotion means more contact with the clients and outside business associates. Subject A loves to wear jeans to work. With those clean, crisp, well-fitting jeans, he’s wearing a button-down shirt or more casual shirt with a tailored blazer. His hair is trimmed in a flattering style, his nails are neat and clean. His pearly whites shine and his shoes are polished. Subject B always wears a designer suit to work. However he seldom shaves and his idea of a hairstyle is to rub some gel in and let the wind blow through it on his way to work. His thick-soled sneakers are tattered and his nails could use a trim. That cigarette-stained smile? Those yellow teeth could use a whitening. At that point the jeans versus the suit debate becomes completely irrelevant. Who presents better and would look better in front of the clients? The jean-wearing subject A.

“I think that’s the direction of corporate wear,” says Borrelli. It’s less about what you’re wearing, it’s about do your clothes fit you? Did you take a shower? Brush your teeth? It feels silly, but it’s not uncommon [to see men and women overlook these details]. Don’t smell like smoke or too much fragrance. Polish your shoes. It’s in the details. That’s more important now than ‘should I wear jeans or a suit to work?’ The grooming, mannerisms, people skills – that seems to be screaming louder now than wearing a suit or a pair of jeans.”

What about your personal brand? Today’s culture is very orientated toward being yourself. For some, that means rainbow-coloured hair and Converse sneakers with skinny jeans, bushy beards and half-shaved heads. The look of the office may have relaxed, but is the law firm, for example, the place for full-sleeve tattoos and facial piercing?

It’s an interesting question, but one Borrelli quickly puts down as a moot point. “What I have found is that people at a company with no plans to stay tend to rebel protocol more because they are not invested. People who sought out the company and worked hard to get the job are buying in and they want to take on the culture.”

ABOVE: WENDY GIUFFRE, FOUNDER OF WENDY ELLEN INC.


“I THINK INDIVIDUALITY IS A GREAT THING AS

LONG AS IT IS NOT DISRESPECTFUL TO THE BRAND

AND THEREFORE CUSTOMER PROFILE.”

~ WENDY GIUFFRE



VictoriaVancouver

AirportBurnabyKelowna

Kamloops

accentinns.com accentinns.com

For another perspective, we turn to certified human resources professional Wendy Giuffre, founder of Wendy Ellen Inc.

“I think that conformity has always been rewarded in one way or another. I think it’s human nature,” says Giuffre. “It also shows respect for the business as well as the culture and image it wants to portray to customers. Having said that, I am all for individuality and creativity that can challenge some of these norms and bring about positive change.”

Does that mean bring on the bright-pink spiked hair and nose-to-lip chain at the office? “I think individuality is a great thing as long as it is not disrespectful to the brand and therefore customer profile. I think we are in a day where we celebrate individuality – dress being a key component. It brings freshness to the workplace,” replies Giuffre. Importantly, she notes, “This [individuality at work] is a challenge and will continue to be so as we unite four generations of workers.”

She touches on the very sensitive topic of dress code and cultural wear. “Employers have every right to set dress code standards but must accommodate religious beliefs to the point of undue hardship to the employer – this would include potentially compromising their brand or desired appearance standards for customers. Where the employer would be able to enforce dress code standards is where there is a safety need for certain protective gear to be worn – this may also extend to personal grooming.”

From her professional perspective, are today’s relaxed dress codes and emerging personal brands causing issues in the office? “I wouldn’t say the more casual dress codes are causing issues, but may be causing more confusion. Where we [Wendy Ellen Inc.] are often asked to step in and have that conversation with the employee is usually in the summer when certain ‘casual’ clothes are just not office appropriate. Often in dress code policies it is helpful to include a what-not-to-wear list. The rule of thumb would be to use common sense and also, flip through some magazines. They are always great for workplace-wear ideas. For a casual outfit for both men and women, you can’t go wrong with a good pair of dark-wash jeans and a jacket paired with great shoes or boots. Also, if you’re questioning yourself as you go out the door – change!”

Jeans, piercings, tattoos, culture – the workplace is more complicated than ever before, but not all complications are a bad thing. As dress codes across Canada relax and personal branding becomes more mainstream, we experience a richness of personality, comfort and diversity; and these are all things that drive up employee satisfaction and productivity.

Borrelli sums it up nicely about how it all comes down to how you present yourself versus what you wear. “Richard Branson. Does he wear suits? No. But nobody doubts his street cred.” So go forth. Be your (well-groomed) self, and let your talent shine.

http://accentinns.com


Consistent with the rough and rugged perceptions and stereotypes about drilling, the ongoing series of oil and gas broadsides are not only testing the drilling

industry but actually proving that drilling may just be one of the most tough, durable and resilient sectors of the entire energy industry.

“Despite weathering a signifi cant decline in 2015 operating days and a substantial drop in employment, our industry is dealing with the issues, revising drilling forecasts, managing lower demand and doing whatever it takes to ready for the next cycle,” says a cautious but positive Steve Berg, vice president of operations with the Canadian Association of Oilwell Drilling Contractors (CAODC).

“Our members understand the diff erence between an economic downswing versus a commodity downswing and there is tremendous expertise among our members. � e industry has always dealt with cycles, although this one is lower than our lows have been; much lower than 2009. But, in reality, nobody can pinpoint the exact cause and,

despite optimism and a bit of wishful thinking, nobody can predict the upswing.”

� e CAODC regularly consults members, economists and analysts, performing effi cient number crunching to inform, update and represent the suddenly volatile drilling sector. In a mid-year CAODC report, the numbers showed that in addition to the layoff s to date, another 2,500 direct and indirect drilling jobs are expected to disappear by the end of this year.

� e association also said that it expects the number of drilling operating days this year will fall to half of the total of last year as the number of industry jobs will also take a painful hit, dropping from 49,950 in 2014 to 25,110 this year.

Depending on the source, while cycles in the oil and gas industry are either legendary or notorious, the leaders and managers who have manoeuvred their companies through enough good and bad cycles have the invaluable benefi t of wisdom from experience.

DRILLING READIES FOR THE NEXT CYCLE // OIL + GAS

BY DAN COOPER

DRILLING READIES

NEXTCYCLE

for the

Not a constrained supply – but constrained demand

ABOVE: STEVE BERG, VICE PRESIDENT, OPERATIONS, CANADIAN ASSOCIATION

OF OILWELL DRILLING CONTRACTORS (CAODC).

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ABOVE: KEVIN KRAUSERT, PRESIDENT OF CALGARY-BASED BEAVER DRILLING

“Having operated for so long in such a highly cyclical industry, we’ve learned many eff ective strategies for navigating through the storms,” mentions the respected and industry-savvy Kevin Krausert, president of Beaver Drilling, the Calgary-based provider of contract drilling and energy services throughout Western Canada.

“First and foremost, keeping debt minimal in the up cycles must be central for any company hoping to succeed for the long term. It takes considerable restraint to moderate growth plans in the up cycles, but it permits companies to take the long view in the energy business and succeed in a truly meaningful way.

“Second, keeping a lean and effi cient management team is critical. Even though the management team might be overworked in the up cycles, they can be generously bonused in the up cycles and then you don’t risk losing any key talent in the down cycles. � at way the company can maintain continuity with its team and with its culture through the rougher, down cycles,” he explains some of the drilling business strategy.

Despite specialized oil industry management skills, Krausert underscores the importance and value of industry expertise gleaned from experience. “Having been in business for 50 years, Beaver Drilling has been through seven oil price cycles. It’s a fundamental part of the energy business. Historically, the oil commodity price cycle is driven either by inelastic supply or inelastic demand,” he explains.

“� e period from about 2002 and 2008 was characterized by demand shock. It was a period when the rapidly developing economies of Asia brought tremendous new demand for oil to a global market with very little extra production capacity. � is led to the popular narrative surrounding peak oil that the world was running out of oil. And prices soared.

“But the resulting eff ect of high prices was that previously uneconomical oil plays – the oilsands and shale oil – became economical and tremendous new oil supplies.

Krausert admits that opportunity and luck led Canada to contribute to the “unconventional revolution” in a globally

signifi cant manner, primarily through the amount of production the industry brought online and he cautions that the fl ip side may be happening.

“We are not dealing with a constrained supply – but constrained demand. When you have inelastic demand, like we do with oil, people

generally don’t drive more when the price of oil falls. And it results in some wild swings in the commodity price.

“Ultimately, the only real driver of demand growth is economic growth,” he suggests. “And the various factors considered, with China faltering and the eurozone in the middle of an existential crisis, the prospects for a quick oil price recovery are slim.”

Like weather forecasters analyzing charts, graphs and colourful maps, the drilling sector is intensely monitoring and tracking the continuing bumpy ride of the oil and gas industry, and making adjustments about the gradual or sluggish timing and the best strategy for how they will be ready for the eventual turnaround.

� e guesswork has become trickier because it’s no longer just about the impact of the oil price slump.

Mid-year reports from EY (Ernst and Young) as well as the Canadian Association of Petroleum Producers (CAPP) underscores the cause-and-eff ect factor the situation is having on the vital fl ow of capital. With crude about 46 per cent below last year’s level, companies globally have delayed or scrapped about US$200 billion in big 2015 projects and the numbers also indicate that oilsands spending is poised to drop 30 per cent to $23 billion this year.

CAPP also points out that total oil production will be about 17 per cent lower by 2030, compared with 2014 estimates.

� e drilling industry is also keeping close tabs on other factors, preparing and strategizing what the situation may be when the turnaround becomes a recovery. It is cautiously monitoring Alberta’s new NDP government and the possibility of another layer of uncertainty about tax increases for corporations and the suggested review of oil


The family business doesn’t need to be an empire like the Shaws, the Molsons, the Westons or the Southerns. But there is

consensus that the family business is a unique dynamic.

The good news is that more than 80 per cent of all businesses in Canada are small to medium-size businesses. A majority are family owned and critical to the Canadian economy.

Unfortunately, only 30 per cent of Canadian family businesses survive into the second generation and 12 per cent are still viable into the third generation.

“It’s all about the family business versus the business of family,” says the focused and personable Jodena Rogers, vice president of corporate services at Emerald Management and Realty and EO Calgary member. “But relationships and communication are the most important aspects to family business success.”

The ‘Emerald family’ consists of Gary (father) who founded the business 40 years ago, Mary (mother), Jodena and her sister Laureta.

“As far as I can remember, I always wanted to work in the family business. It was my dream and something I grew up with. One of the most important parts of a family business is a respectful, professional environment with distinct boundaries. Separate business, family and personal relationships. Most people don’t know we are a family business,” she explains.

The successful family business comes with certain musts, according to Paul Valentine, general manager at Valentine Volvo and EO Calgary member. “Staff and clients must realize that the family has earned the right to work there. If they can’t do the job, the business loses staff and client respect. Family members must be active and involved.”

Valentine Volvo is a third-generation, Calgary family business that prides itself on selling more new and certified, pre-owned Volvos than anyone in Canada.

“Emotions are bound to be an aspect of a family business,” he admits. “But addressing things openly and early can ensure that emotions don’t run wild. The family, as a whole, must always be at the centre of all decisions.”

For Brittney Ramsay, president of the dynamic Britt Land Services, with an exceptional reputation for land asset management and an EO Calgary member, it’s all about trust and communication.

“My father Ray started the business almost 30 years ago. Now my sister Breanne and I are building this company and our team to live and breathe like a family. It’s all based on trust, engaging in constructive conflict, expecting commitment, embracing accountability and driving results – things that are also really important to what makes a family solid.”

She points out the positive that making decisions in a family business is actually easier. “We can have the tough conversations, respectfully, and then make a plan of action and commit to it. We know each other’s strengths and weaknesses and help or give each other a little push, if needed.”

Human nature will always create a stigma about family members in family businesses. “Family must work harder than other staff and prove themselves every day. I am not entitled to be here,” Rogers emphasizes. “I work hard to earn respect with leadership, collaboration, expertise and knowledge.”

The Family Business…or the business of family

The international Entrepreneurs’ Organization (EO) is the respected, world-wide business networking group — with more than 10,000 members in 35 countries — where business leaders meet informally to brainstorm, compare notes, learn and share relevant discussions about business.EO has 122 chapters around the world, including the Calgary chapter which is the fifth largest and one of the most active EO chapters in the world.

Let’s Ask an EOer

Jodena RogersVice president of corporate

services at Emerald Management and Realty and EO Calgary member.

Paul ValentineGeneral manager at Valentine Volvo and EO Calgary member.

Upcoming Events:

September 2nd • Leadership Breakfast Series

September 10th • AnnualDine-Around

September 30th • MIT Workshop with Alan Miltz: “Finance is the New Vanity” andDavidRandall: “The Freak Factor”

Contributing Members:

Brittney RamsayPresident of Britt Land Services

and EO Calgary member.

www.eocalgary.com | For membership inquiries: [email protected]

eocalgary.com


and gas royalties – both would aggravate high costs; the chronic and unresolved lack of pipelines; and the impact of the North American (especially U.S.) environmental pressures to eventually wean off fossil fuels, including stricter climate rules for producers that could include carbon pricing, ever since G7 nations committed to cutting emissions from fossil fuels to zero by 2100.

According to Krausert, some industry negatives are balanced with some positives. “If drilling activity is a barometer for the current oil price cycle, the forecasts are calling for the lowest number of rigs working and wells drilled since 1993 – and even those forecasts may be a bit optimistic.

“� e market fundamentals driving the collapse in oil prices were far diff erent in 2008 than they are today,” he points out. “� e fi nancial crisis of 2008 was arguably managed quite eff ectively by the fi scal and monetary policies of governments around the world. Some global economic certainty emerged after a couple years which returned oil prices to nearly pre-2008 prices.

“2015 is diff erent. It is driven by a supply glut with the geopolitics of oil centre stage.”

Krausert, the drilling industry and many other industry insiders diff er with the frequent sky-is-falling buzz in some media. � ey suggest that despite some media negativity, a historic changing of roles is happening. “Saudi Arabia, once the world’s oil swing producer with its vast oil reserves and ability to turn the taps on or off to meet global demand, has eff ectively resigned that role to the USA and Canada,” he says.

“A key learning from this down cycle for drilling companies is that we have been the victims of our own success. By coupling long-reach horizontal drilling with hydraulic fracturing, millions upon millions of barrels of oil have come online that were otherwise uneconomic. It is the power of technology and innovation that have transformed the oil market so much.”

He is cautiously enthusiastic that the drilling industry has advanced by leaps and bounds, particularly when it comes to improving drilling times and operational effi ciencies.

With experience and expert positivity, Krausert mentions that, as drilling readies for the rebound, the timing may be

good for the drilling industry to take action and innovate

especially on its cost basis, while still harnessing the

tremendous power of technology.

But it’s also about people! And the CAODC underscores the

priority and the ripple eff ects about staffi ng.

“Whether this cycle is better or worse than 2008, of course

the drilling industry cycles are locked into the oil and gas

industry, and cycles do come and go,” Steve Berg explains.

“� is time the staffi ng and layoff situation is unfortunately

more severe. In excess of 25,000 jobs have been lost this

year but a signifi cant portion will be coming back. Seasoned

drilling workers know that you save money and budget

around cycles.

“Every cycle in the drilling industry, this unfortunately

happens. It’s only practical to keep top-level individuals

around. � ere must be competent and expert supervision

and training when the upswing happens. Boots on the

ground – from CEO to rig manager are all watching this –

and it’s a matter of work sharing; maybe a senior person

working as a motor hand or a driller.”

“� e biggest challenge is going to be ensuring that as many

of the experienced, professional and talented people in the

drilling industry remain,” Beaver Drilling’s Kevin Krausert

points out. “We have implemented work-share programs

on all our working rigs to ensure as many of rig crews get

paycheques as possible and we have been a vocal critic of

reducing drilling crew wages for this reason.”

He is a respected and tremendously experienced drilling

industry professional with a knowledgeable and refreshingly

positive outlook. “When the industry is in the extremes of

the cycles, it innovates the most. In the highs, we brought

online the oilsands and shale oil. And in the lows, industry

will learn how to develop these resources in a far more cost-

eff ective way.

“Every time industry deals with a downturn, it emerges as a

stronger, more effi cient industry.”


“2015 IS DIFFERENT. IT IS DRIVEN BY A SUPPLY GLUT

WITH THE GEOPOLITICS OF OIL CENTRE STAGE.”

- KEVIN KRAUSERT, PRESIDENT OF CALGARY-BASED BEAVER DRILLING

PHYSICAL AND MENTAL HEALTH AT WORK // HEALTH & WELLNESS

“The contemporary focus of workplace health and wellness is becoming more of a prevention focus than an intervention focus,” says Calgary’s

dynamic and infectiously personable Tara Adams, manager, corporate wellness, people and culture at ATB Financial. “Maybe it’s driven by the younger demographic of employees or maybe we have learned lessons from the past. Or both. But there is definitely a changing trend.

There is more and more awareness about the detrimental effects – and the cost – of health issues in the workplace and, encouragingly, more awareness about the benefits of having healthy employees. Employers, managers and health and wellness professionals are realizing that information, education and employee awareness are critically important components.”

Despite Adams’ positive and enthusiastic approach and perspective, when it comes to the topic of workplace health and wellness, some things rarely change.

The chronic workplace health and wellness dilemma is the documented reality that a majority of health problems, missed workdays and claims are impacted by personal lifestyle choices and habits that affect the workplace, performance and productivity as well as personal life: like obesity, diabetes, heart disease, relationships, fatigue, smoking, drinking and drugs.

Despite employees simply “calling in sick” and taking random sick days here and there, after two to five consecutive days, most companies routinely require a doctor’s note.

ABOVE: LACY BRADLEY, MANAGER OF PERSONAL TRAINING WITH THE ACTIVE

LIVING DEPARTMENT OF THE FACULTY OF KINESIOLOGY AT THE UNIVERSITY OF

CALGARY.

BY JOHN HARDY

PHYSICAL and Mental Health at Work

Changing problems and changing benefits



“The contemporary focus of workplace health and wellness is becoming more of a prevention focus than an intervention focus,” says Calgary’s

dynamic and infectiously personable Tara Adams, manager, corporate wellness, people and culture at ATB Financial. “Maybe it’s driven by the younger demographic of employees or maybe we have learned lessons from the past. Or both. But there is definitely a changing trend.

There is more and more awareness about the detrimental effects – and the cost – of health issues in the workplace and, encouragingly, more awareness about the benefits of having healthy employees. Employers, managers and health and wellness professionals are realizing that information, education and employee awareness are critically important components.”

Despite Adams’ positive and enthusiastic approach and perspective, when it comes to the topic of workplace health and wellness, some things rarely change.

The chronic workplace health and wellness dilemma is the documented reality that a majority of health problems, missed workdays and claims are impacted by personal lifestyle choices and habits that affect the workplace, performance and productivity as well as personal life: like obesity, diabetes, heart disease, relationships, fatigue, smoking, drinking and drugs.

Despite employees simply “calling in sick” and taking random sick days here and there, after two to five consecutive days, most companies routinely require a doctor’s note.

ABOVE: LACY BRADLEY, MANAGER OF PERSONAL TRAINING WITH THE ACTIVE


CALGARY.

BY JOHN HARDY

PHYSICAL and Mental Health at Work

Changing problems and changing benefits

278 SEPTEMBER 2015 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM2 SEPTEMBER 2015 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

LEFT TO RIGHT: TARA ADAMS, MANAGER, CORPORATE WELLNESS, PEOPLE AND

CULTURE AT ATB FINANCIAL; LOUISE CHÉNIER, MANAGER OF WORKPLACE HEALTH

AND WELLNESS RESEARCH WITH THE CONFERENCE BOARD OF CANADA;

JANET SALOPEK, PARTNER AND SENIOR CONSULTANT WITH SALOPEK AND

ASSOCIATES; JENNIFER KIRBY, PRINCIPAL WITH CALGARY-BASED VITAL

PARTNERS.

“Absenteeism has been a constant in the workplace,” explains Louise Chénier, manager of workplace health and wellness research with the Conference Board of Canada. “The trends haven’t changed much. Canadian workers take an average of nine sick days per year. There is growing discussion, particularly in the health-care community that the traditional process of writing doctor’s notes for sick days is bogging down the system. For various reasons – some personal and some job-related – absenteeism rates are higher in public sector and unionized workplaces, where there may be less of a risk for actual loss of income and usually more job security than in some private sector and smaller organizations.”

Surprisingly, regardless the size of the employer, in Calgary and throughout Canada, there is also a significant lack of a standard for tracking random, short-term absenteeism. While some large employers do have special software to track a running tab of sick days in an employee’s profile, many companies do not.

Recent Conference Board of Canada stats show that, despite absenteeism costing the Canadian economy more than $16 billion a year, fewer than 46 per cent of Canadian employers even track or formally document short-term absenteeism.

There is a definite transformation happening in workplace health and wellness. The perspectives and the approaches are changing. Health issues that impact the workplace are changing. And employers are changing when it comes to benefits and options. Particularly in Calgary, many of the changing benefits are demographically driven.

While a majority of Calgary’s working population is between 25 and 54, recent statistics show the median age of Calgarians is 36.1 years. Calgary employers are revising and adjusting company benefits programs, based on the wants, needs and lifestyle preferences of younger employees.

Whether it’s aging and gradually retiring boomers, gen-Xers or the increasingly influential millennials, conventional health benefits like dental, orthodontics, glasses and contacts, prescriptions, chiropractic and physio are still in demand but there are shifting expectations about workplace health and wellness.

One stark example is the former pension and RRSP-matching benefits. “Especially in Calgary, employers are offering various new features, factors and programs to attract and retain a younger range of employees,” points out Janet Salopek, partner and senior consultant with Salopek and Associates. “They are choosing lifestyle and fitness benefits over things like a dental or drug plan, which is not so important in their stage of work life.

“The younger employee group has caused companies to review and rethink company health plans, and especially pension plans. The trend and undisputable reality is that younger employees will change jobs several times during their working lifetime and they will likely not stay with one company for 20 years or more, as their parents did. That generational trend is making the conventional, long-term, vested company pension plan less of a suitable workplace benefit.”

Salopek admits that it’s particularly challenging for employers, because there are now three generations of employees simultaneously in the workplace – baby boomers, gen-Xers and millennials. And employers must juggle and accommodate their differing wants and needs. When it comes to health and wellness benefits, it gets tricky for companies. They must be innovative and flexible.

“For a long time, the emphasis was on physical health and disabilities,” she reflects. “We’re really seeing a trend to a kind of total well-being that includes the physical, lifestyle, social and mental health. Employers are more focused on providing resources, information and generating employee



awareness about complete health and wellness, and offering employees the option – and the responsibility – of selecting various customized health and wellness benefits plans.”

According to Jennifer Kirby, principal with Calgary-based Vital Partners, “Although it’s really catching on nationally, with recruitment or retention, company wellness plans are popular in Alberta workplaces – from individual employee health and wellness spending accounts, fitness or gym memberships, allowances toward equipment, on-site yoga classes, boot camps and more.”

Calgary-based ATB Financial is on the cutting edge of the new workplace health and wellness. “It’s the new normal,” Tara Adams says with upbeat, high energy. “Workplace health and wellness benefits that are flexible and customizable. A big component is to spend wellness dollars on meditation, supplements, yoga, CrossFit, almost everything that would improve health and wellness. A bit like a casino, where you get a pile of chips and you decide where you want to play them.”

“It empowers the employee to be informed, make choices and be responsible for their health and wellness,” Kirby adds.

There is consensus that workplace health benefits have always been demographic-driven – whether it’s 50-plus boomers strategizing about pension plans and gen-X families maximizing family drug, dental and orthodontic benefits to millennials prioritizing quality-of-life issues like fitness and flexible work hours.

“Flexible hours are a popular wellness benefit, especially with younger employees in Calgary. For various reasons, from personal situations to the individual employee’s individual preferences for performance and productivity. Some people are most productive in the middle of the night.

“Work is important. And lifestyle is also important. But, if possible, they would rather not be tied to a desk or a cubicle, nine to five, and flexible work routines – the option of working from home – are a big feature.”

Many conventional physical health issues that trigger sick days may never change. Broken bones, migraines, debilitating sciatica, stomach flu, painful fibromyalgia

“CANADIAN WORKERS TAKE AN

AVERAGE OF NINE SICK DAYS PER YEAR.”

- LOUISE CHÉNIER

haskaynemba.ca

Kelly Lai, MBA’13Senior ConsultantErnst & Young

The Haskayne MBA.Calgary’s MBA.

MBA‘‘My Haskayne MBA a� orded

me the opportunity to fi nd a career path that suits both my passion and skill sets. It gave me the chance to develop a wide-range of practical skills, from leadership and people management to public speaking, which are critical as my career progresses. I also met many amazing people, who have become great friends, colleagues and mentors.”

HASKAYNE

BUSINESSINCALGARY.COM // BUSINESS IN CALGARY // SEPTEMBER 2015 2792 SEPTEMBER 2015 // BUSINESS IN CALGARY // BUSINESSINCALGARY.COM

LEFT TO RIGHT: TARA ADAMS, MANAGER, CORPORATE WELLNESS, PEOPLE AND

CULTURE AT ATB FINANCIAL; LOUISE CHÉNIER, MANAGER OF WORKPLACE HEALTH

AND WELLNESS RESEARCH WITH THE CONFERENCE BOARD OF CANADA;

JANET SALOPEK, PARTNER AND SENIOR CONSULTANT WITH SALOPEK AND

ASSOCIATES; JENNIFER KIRBY, PRINCIPAL WITH CALGARY-BASED VITAL

PARTNERS.

“Absenteeism has been a constant in the workplace,” explains Louise Chénier, manager of workplace health and wellness research with the Conference Board of Canada. “The trends haven’t changed much. Canadian workers take an average of nine sick days per year. There is growing discussion, particularly in the health-care community that the traditional process of writing doctor’s notes for sick days is bogging down the system. For various reasons – some personal and some job-related – absenteeism rates are higher in public sector and unionized workplaces, where there may be less of a risk for actual loss of income and usually more job security than in some private sector and smaller organizations.”

Surprisingly, regardless the size of the employer, in Calgary and throughout Canada, there is also a significant lack of a standard for tracking random, short-term absenteeism. While some large employers do have special software to track a running tab of sick days in an employee’s profile, many companies do not.

Recent Conference Board of Canada stats show that, despite absenteeism costing the Canadian economy more than $16 billion a year, fewer than 46 per cent of Canadian employers even track or formally document short-term absenteeism.

There is a definite transformation happening in workplace health and wellness. The perspectives and the approaches are changing. Health issues that impact the workplace are changing. And employers are changing when it comes to benefits and options. Particularly in Calgary, many of the changing benefits are demographically driven.

While a majority of Calgary’s working population is between 25 and 54, recent statistics show the median age of Calgarians is 36.1 years. Calgary employers are revising and adjusting company benefits programs, based on the wants, needs and lifestyle preferences of younger employees.

Whether it’s aging and gradually retiring boomers, gen-Xers or the increasingly influential millennials, conventional health benefits like dental, orthodontics, glasses and contacts, prescriptions, chiropractic and physio are still in demand but there are shifting expectations about workplace health and wellness.

One stark example is the former pension and RRSP-matching benefits. “Especially in Calgary, employers are offering various new features, factors and programs to attract and retain a younger range of employees,” points out Janet Salopek, partner and senior consultant with Salopek and Associates. “They are choosing lifestyle and fitness benefits over things like a dental or drug plan, which is not so important in their stage of work life.

“The younger employee group has caused companies to review and rethink company health plans, and especially pension plans. The trend and undisputable reality is that younger employees will change jobs several times during their working lifetime and they will likely not stay with one company for 20 years or more, as their parents did. That generational trend is making the conventional, long-term, vested company pension plan less of a suitable workplace benefit.”

Salopek admits that it’s particularly challenging for employers, because there are now three generations of employees simultaneously in the workplace – baby boomers, gen-Xers and millennials. And employers must juggle and accommodate their differing wants and needs. When it comes to health and wellness benefits, it gets tricky for companies. They must be innovative and flexible.

“For a long time, the emphasis was on physical health and disabilities,” she reflects. “We’re really seeing a trend to a kind of total well-being that includes the physical, lifestyle, social and mental health. Employers are more focused on providing resources, information and generating employee



awareness about complete health and wellness, and offering employees the option – and the responsibility – of selecting various customized health and wellness benefits plans.”

According to Jennifer Kirby, principal with Calgary-based Vital Partners, “Although it’s really catching on nationally, with recruitment or retention, company wellness plans are popular in Alberta workplaces – from individual employee health and wellness spending accounts, fitness or gym memberships, allowances toward equipment, on-site yoga classes, boot camps and more.”

Calgary-based ATB Financial is on the cutting edge of the new workplace health and wellness. “It’s the new normal,” Tara Adams says with upbeat, high energy. “Workplace health and wellness benefits that are flexible and customizable. A big component is to spend wellness dollars on meditation, supplements, yoga, CrossFit, almost everything that would improve health and wellness. A bit like a casino, where you get a pile of chips and you decide where you want to play them.”

“It empowers the employee to be informed, make choices and be responsible for their health and wellness,” Kirby adds.

There is consensus that workplace health benefits have always been demographic-driven – whether it’s 50-plus boomers strategizing about pension plans and gen-X families maximizing family drug, dental and orthodontic benefits to millennials prioritizing quality-of-life issues like fitness and flexible work hours.

“Flexible hours are a popular wellness benefit, especially with younger employees in Calgary. For various reasons, from personal situations to the individual employee’s individual preferences for performance and productivity. Some people are most productive in the middle of the night.

“Work is important. And lifestyle is also important. But, if possible, they would rather not be tied to a desk or a cubicle, nine to five, and flexible work routines – the option of working from home – are a big feature.”

Many conventional physical health issues that trigger sick days may never change. Broken bones, migraines, debilitating sciatica, stomach flu, painful fibromyalgia

“CANADIAN WORKERS TAKE AN

AVERAGE OF NINE SICK DAYS PER YEAR.”

- LOUISE CHÉNIER

haskaynemba.ca

Kelly Lai, MBA’13Senior ConsultantErnst & Young

The Haskayne MBA.Calgary’s MBA.

MBA‘‘My Haskayne MBA a� orded

me the opportunity to fi nd a career path that suits both my passion and skill sets. It gave me the chance to develop a wide-range of practical skills, from leadership and people management to public speaking, which are critical as my career progresses. I also met many amazing people, who have become great friends, colleagues and mentors.”

HASKAYNE

http://haskaynemba.ca


and other common health problems continue to be routinely treated by doctors.

Company alcohol and drug policies are mitigating many former health and absentee problems at work. Sadly, there are new health issues that impact absenteeism and new aspects of workplace health and wellness.

“The number one and two health issues that affect the workplace are muscular/skeletal problems and mental health problems. It’s an exaggeration to suggest mental health is an epidemic, but there is definitely growing concern and consequences about mental health issues in the workplace,” Chénier warns.

There are no precise studies, factors and details but when it comes to the multifaceted topic of stress, it has been conclusively proven that stress takes a significant toll on social life, work performance and productivity. Some common triggers of stress are personal and work relationships, divorce, job worries and money.

“Depression is the number one health issue in the workplace, but it is one of the toughest to deal with,” she notes. “Although the situation is getting better and people are hearing and talking about it more, they are less reluctant to come forward and reach out for help. Unfortunately, for many there is still a stigma about admitting to mental health conditions and worry about the impact to their careers and work relationships. It is still way under-reported and, too often, people stay private and just show up for work, pretending, but not even close to full productivity.”

According to Conference Board stats, women are much more likely to report mental health issues, while men may still see it as a sign of weakness.

Contemporary workplace health and wellness programs put much greater emphasis on prevention, the gamut of conventional wellness – from holistic health, fitness, yoga, flex time and more – and generating employee awareness that personal choices and lifestyle habits are the triggers

and key risk factors for many workplace health issues.

With much expertise in the Calgary workplace, Salopek emphasizes the key health and wellness issues as mental health (depression), stress management, obesity and inactivity.

It triggers a roar of agreement from the positive and supercharged Lacy Bradley, manager of personal training with the active living department of the faculty of kinesiology at the University of Calgary.

“No doubt about it. Sitting is the new smoking! People are so dangerously inactive. We spend such a huge chunk of our day sitting, usually in front of screens, and it affects health and all the layers of our life – our physical well-being, our emotional life, work and productivity and relationships.

“It’s all about awareness and the motivation to do something about it,” she urges. “Some people are unintentionally naive and unaware about what it actually takes. They must eat better or eat less; get a balance into their life. But whatever their preference, they must move more! It’s like brushing your teeth every day. It absolutely does not need to be extreme. There’s so much that can be done right at work, without fancy equipment. You don’t need a trendy Lululemon outfit to do yoga.”

The active living department has various in-house and in-workplace health and wellness programs and the effervescent Bradley mentions that while people’s expectations about adjusting their life, making changes and personal targets and goals may be mostly realistic, their timelines may be wishful thinking.

“Some people want a quick fix and expect results, yesterday. Our biggest challenge is convincing people that it is a lifestyle change; a commitment to yourself. Once or twice a week just won’t cut it and you won’t lose 20 pounds in a month. It’s all about personal and workplace health and wellness. But if you’re reaching out for help, it’s a very good sign. At least you have acknowledged you have a problem and you’re willing to do something about it.”


TOP: LACY BRADLEY, MANAGER OF PERSONAL TRAINING WITH THE ACTIVE


CALGARY.

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Petroleum ConsultantsGLJ

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Supporting 8 local charities.

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THE 20s, 30s, 40s (AND BEYOND)ALL ROAR AT AGRIUM

The theme for this year’s Calgary Corporate Challenge is Roaring Twenties, and that’s just fine with Agrium.

“Agrium has been one of Canada’s Top Employers for Young People for three years running, so people in their 20s are close to our heart,” says Mike Webb, Senior Vice President of Human Resources at Agrium. “This Roaring Twenties theme is about a whole lot more than flappers and fedoras for us.”

Our emphasis on young employees – most visible in the professional development and volunteer activities of our growing Young Professionals Network – is about setting our people up for success while they’re in the early stages of their careers, and ensuring they know they’re just as valued as their more well-established colleagues.

“You can expect to see all demographics represented on our Corporate Challenge teams once again this year,” Webb says. “We have some really talented athletes who are straight out of school, as well as veterans who’ve been dominating CCC venues for decades – and they’re all ready to roar. Get ready, Calgary!”

Employees from Agrium’s Calgary head office, as well as the Carseland manufacturing facility located 30 minutes east of the city, are expected

to suit up for CCC in 2015. They’ll participate in events ranging from basketball and baseball to mountain bike racing and the 10K run, to cribbage and darts – as well as the CEO Challenge, thanks to strong support from the company’s senior leaders.

“We definitely love to compete, but we also just love to play,” says Rose Lecky, Agrium’s Manager of Corporate Social Responsibility. “Corporate Challenge is a blast. It’s about camaraderie, sportsmanship and fan attendance. It’s a chance to get some exercise while we get to know each other better outside of work – and to let our hair down a little as we connect with people from other companies.”

A global manufacturer and retailer of fertilizer and other agricultural products and services, Agrium has sponsored Corporate Challenge for each of the past 16 years.

“Wherever Agrium employees work and live, we are known for our strong community outreach program, which focuses on community investment and participation,” explains Webb. “We invite employees of all ages to get involved. Whether you’re a player, a volunteer or a spectator, you’re part of this team, and we need you.”

Agrium, let’s hear you roar!


Here’s an idea: delicious, healthy, locally sourced takeout. In a world where there’s barely enough time to think about making a meal, let alone to prepare

one, the ability to enjoy convenient, freshly prepared, farm-to-table food in the comfort of your own home is novel.

But that is exactly what local entrepreneurs Andrea Harling, Chris Dobson and Blake Ducharme are about to deliver. Opening this month, Made Foods, a chain of four stores that will sell ready-to-eat packaged meals, is set to redefine fast food in Calgary.

“We asked ourselves: why can’t fast food be good food?” explains Dobson. “As busy entrepreneurs who have always valued living an overall healthy lifestyle, we were frustrated by the options available to us. We are opening Made Foods because we want to prove that it is possible to serve food that tastes good, does you good, and is convenient and affordable.”

With their vast experience in the hospitality industry, longtime friends and Calgary natives Dobson and Ducharme have partnered with Toronto native and executive chef Harling, previously of Brava Bistro. Harling is passionate about the new venture: “I believe that food is important. It connects people to their family, friends and memories. I’ve always wanted to do something that was giving back to the community and getting people excited about healthy food.”

Four Made Foods stores will open this fall, located in West Springs, Willow Park, Glenmore Landing and Garrison Woods.

Whether it’s breakfast, lunch, dinner, a snack or a smoothie, Made Foods will have you covered. The menu is large and broad, from the smoked brisket tostadas for breakfast (smoked brisket, bacon, mushrooms, beans, kale, corn tortilla, aged cheddar and slow-poached free-range eggs) to the grilled hanger steak (grass-fed hanger steak, bean and bacon ragout, mushrooms, leeks, zucchini, kale, broccolini) and the squash and pumpkin seed risotto for dinner, to the granola bars (large oats, steel-cut oats, hemp hearts, chia seeds, pumpkin seeds, flax seeds, almonds, cranberries, dark chocolate, honey, peanut butter, dates) for a snack. It includes several vegetarian, vegan, gluten-free and dairy-free options.

MADE

MADE FOODS // NEWS

TOp: AndreA HArling, pArtner And executive cHef, MAde foods

BELOW: cHris dobson, pArtner, MAde foods

Photo source: robinson Media inc.

By Melanie DarByshire

Reinventing Meals to Goin Calgary

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PrOFITS Are nOT ALL MADe FOODS

IS AFTer – THey ALSO HAve A

CLeAr CHArITABLe InTenT.

TOp righT: MAde foods

Photo source: robinson Media inc.

“Globally inspired and locally acquired,” Harling describes it. “Having integrity and truth behind what we’re doing is key. We’re actually doing what we say we’re doing. We buy our food from local farmers and producers. It’s real food.”

Suppliers hail mainly from Alberta and B.C., and include Top Grass Cattle Co. of Drumheller, which will supply grass-fed and finished beef (meaning the cattle were never fed grain). Top Grass cattle are free range and have been raised without antibiotics or hormones.

vital Greens Organic Dairy Farm, in Picture Butte, will supply organic milk, eggs, butter, cheese and yogurt. vital Greens maintains a small herd of approximately 50 Holstein cows. They use no hormones, and the feed contains no chemicals or synthetic fertilizers.

Green eggs and Ham of Leduc will supply duck and other game birds, as well as vegetables, microgreens and kales. Mary ellen Grueneberg of Green eggs and Ham is enthusiastic about the relationship with Made Foods: “I was so excited to hear Andrea’s [Harling] plans with Made Foods. It is in keeping with Greens eggs and Ham’s holistic/culinary production practices and promotion of local food with healthy, non-commodity varieties.”

The commitment to using local suppliers means you shouldn’t expect to see the same items on the menu for long; as local ingredients change with the seasons, so too will Made Foods’ menu. “A lot of people eat the same diet all the time,” says Harling. “When you have a seasonal menu you’re switching up the nutrients that you put into your body which is actually much healthier for you.”

Meals come in environmentally-friendly, biodegradable, single-serving packages, and include a list of ingredients, nutritional information and instructions on how to heat. They can be stored in the refrigerator for up to five days.

All food will be made daily at the central kitchen, safeguarding maximum quality. “We will create these wonderful meals at a central location, rather than having them made at different locations, so quality control is at its highest,” says Ducharme.

Anyone who is crunched for time (read: everyone) and who wants an option to eat healthy meals with convenience (also

read: everyone), will be attracted to Made Foods. Families, young professionals, couples, singles, retired folks – Made Foods has them all in mind. “We’re for everyone and anyone who doesn’t want to sacrifice their time for nutritious and delicious food,” Dobson says.

In addition to in-store purchases, orders can be made online via the company’s website (madefoods.com), and picked up at the customer’s convenience. Delivery options will be available soon.

“Calgary has lacked something like Made Foods for a while,” says Magda Dizep, a working wife and mom of two. “Prepared healthy food for the family for moms who want it all and just run out of time.” She looks forward to the convenience of the Garrison Woods location, which is close to her home. “Though I like to cook, on those days when I’m pressed for time, it will be great to have a place nearby that I can get to quickly and easily for wholesome food for my family.”

Profits are not all Made Foods is after – they also have a clear charitable intent. “While our focus is on a healthy lifestyle,” explains Ducharme, “it’s also about giving back to the community.”

Made Foods’ charitable programs include a farm-to-school program which will work to provide school lunches for children whose families struggle to provide lunches for their kids. They have also arranged to donate unsold meals that are close to expiring, but have not yet expired, to the Calgary Food Bank.

“We are very excited to work with Made Foods,” says Cindy Drummond, food industry coordinator at the Calgary Food Bank. “We receive 80 per cent of our overall food donations from the food industry and we’re always looking to explore opportunities where we can defer fresh, quality food from landfills.”

Healthy, fresh, convenient, affordable, delicious and charitable – who doesn’t want these things as part of their daily diet, let alone their daily life? Made Foods seems to have come up with a unique recipe for success. All that’s needed now is to take it home and try it out.

MADE FOODS // NEWS


Business, education, health care, geeks and non-geeks agree: technology is perhaps the biggest spark of change in the modern world.

It’s trendy. It’s exciting. It’s misleading. And it’s misunderstood.

Emerging technology versus technologies that are already here, in use and familiar are any number of new, in development and coming soon technologies. Primarily due to the tremendous impact, role and popularity of digital life, computers and cyberspace, the common perception and assumption about emerging technology is that it is something to do with IT.

The real facts of emerging technology proves that it’s not necessarily so. Although digital and computer technology has immensely and forever altered life as we know, it has stiflingly overshadowed the true significance and enormous scope of “other” emerging technology.

Although it doesn’t command the exposure or attention of digital technology, new breakthroughs for diabetics is emerging technology; quadrupling the yield of canola oil from canola seed is emerging technology; mining minerals from salt water is emerging technology; drones attacking enemies or delivering parcels to your door are emerging technology.

Some of the foods we eat and wrinkle-free pants are emerging technologies. Techniques and the ability to track and predict hurricanes, earthquakes and other natural disasters is emerging technology. Nanowire lithium-ion batteries are emerging technology. And a mind-boggling long list of other examples.

For the fortunate few who are neither overwhelmed nor intimidated by newer and newer digital and cyber technology, emerging technologies are various advancements that broach new aspects, breakthroughs and altered lifestyles in significant ways – like educational technology, information technology, agricultural and industrial technology, nanotechnology, biotechnology and cognitive sciences.

Because (or despite that) Calgary is widely acknowledged as one of Canada’s top hot zones for startups and emerging technologies, it makes the city’s dynamic Innovate Calgary an almost essential business service.

“The beauty and the nature of our organization is how to build a business and harness the principles of technology,” says the positive and knowledgeable Peter Garrett, president of Innovate Calgary. “It is helping our clients in many relevant ways because emerging technologies are particularly transforming the Alberta economy in many new areas.

the change of life // EMERGING TECHNOLOGY

Emerging technology is

so much more than just IT

“ThE BEAuTy ANd

ThE NATurE oF

our orGANIzATIoN

IS how To BuIld

A BuSINESS ANd

hArNESS ThE

PrINCIPlES oF

TEChNoloGy.”

- Peter Garrett, president of innovate Calgary.

ABOVE: Peter Garrett, President of innovate CalGary.

By Colleen WallaCe

THE

CHANGEof life


Technology – not just IT – has moved into all areas of business – from agriculture and manufacturing to industry and health sciences.

“There is no business in the world that is not impacted – in some way – by technology. And the emerging technologies and the new levels of sophistication will just increase the impact.”

while Garrett modestly sidesteps the analogy, Innovate Calgary itself is an innovative, emerging bright idea and vital concept. The group is the technology-transfer and business-incubation centre for the university of Calgary and, in various important and relevant ways, it coaches, mentors and helps bridge the gap between discovery, innovation … and business.

The list of their successes and credits is long, and includes coaching, mentoring and the evaluation of over 1,700 discoveries, securing more than 680 patents and negotiation of over 690 commercialization agreements in over 24 countries.

The broad spectrum of emerging technologies is a particularly hot topic because this is not only the age of transformational technologies but also entrepreneurship at many levels, and Innovate Calgary is where entrepreneurs, researchers, investors, startups, industry and other Calgary-based risk takers come for coaching about turning innovation and bright ideas into successful businesses.

As the Innovate Calgary website proudly declares: “It takes an ecosystem to drive the commercialization success of an innovation or discovery, and we are here to help take a startup, a discovery or an investment to the next stage of growth or market entry.”

The hot topic is sweeping the planet.

At the prestigious global conference, legendary as the world Economic Forum (wEF) in Switzerland this past January, a distinguished panel of 18 experts touched on several emerging technologies trends.


FuEL-CELL vEHICLEs/ zERO-EMIssION CaRs THaT RuN ON HYdROGEN

fuel-cell vehicles have long

promised several major

advantages over those

powered by electricity or

hydrocarbons. the technology

has only now begun to reach

the stage where automotive

companies are planning

launches for consumers,

however. initial prices are

likely to be in the range of

$70,000 but should come

down significantly as volumes

increase within the next couple

of years.

Unlike battery-powered

electric vehicles, fuel-cell

powered ones have a long

cruising range – up to 650

kilometres per tank (the fuel is

usually compressed hydrogen

gas); a hydrogen fuel refill only

takes about three minutes.

hydrogen is clean burning,

producing only water vapour

as waste, so fuel-cell vehicles

using hydrogen will be zero

emission, an important factor

given the need to reduce air

pollution.

NExT-GENERaTION RObOTICs

the popular imagination

has long foreseen a world

where robots take over all

manner of everyday tasks. this

robotic future has stubbornly

refused to materialize,

however, with robots still

limited to factory assembly

lines and other controlled

tasks. although heavily used

(in the automotive industry,

for instance), these robots

are large and dangerous to

human co-workers; they have

to be separated by safety

cages. advances in robotics

technology are making

human-machine collaboration

an everyday reality.

RECYCLabLE pLasTICs, TO CuT LaNdFILL wasTE

Plastics are divided into

thermoplastics and thermoset

plastics. the former can be

heated and shaped many

times and are ubiquitous in

the modern world, comprising

everything from children’s

toys to toilet seats. Because

they can be melted down and

reshaped, thermoplastics are

generally recyclable.

pRECIsE GENETIC-ENGINEERING TECHNIquEs, FOR bETTER CROps wITH LEss CONTROvERsY

conventional genetic

engineering has long caused

controversy. now new

techniques are emerging that

allow for the “editing” of the

genetic code of plants to

make them more nutritious

and better able to cope

with a changing

climate.

uNLIkE baTTERY-pOwEREd ELECTRIC vEHICLEs, FuEL-CELL pOwEREd ONEs HavE a LONG

CRuIsING RaNGE – up TO 650 kILOMETREs pER TaNk (THE FuEL Is usuaLLY COMpREssEd

HYdROGEN Gas); a HYdROGEN FuEL REFILL ONLY TakEs abOuT THREE MINuTEs.

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“SAlES EmPloymENT IS GrowING ANd ThErE IS

ENormouS ChANGE ANd IT’S All BEING drIvEN By

ThE ECoNomy.” - eliot Burdett, Ceo of peak sales reCruiting.

ABOVE RIGHT: eliot Burdett, author, Co-founder and Ceo of Peak

sales reCruitinG.

In Calgary and other high-profile business markets like Toronto, New york and los Angeles, emerging technologies are causing a bit of a buzz in one of the key areas of the contemporary business world: sales.

According to recent career stats, about 9.7 per cent of the Canadian labour force is in some aspect and dimension of sales. A report from the reputable Forrester research group borrowed from the iconic Tennessee williams and was titled: “death of a (B2B) Salesman.” It was laced with gloom about a glut of B2B salespeople who will lose their jobs to emerging technologies by 2020.

Emerging technology experts are saying “nonsense” to sky-is-falling scare tactics.

on the contrary, highly respected Eliot Burdett, author, co-founder and CEo of Peak Sales recruiting, a leading B2B sales recruiting company, insists the opposite is true. he recently published a report, “6 reasons why Technology won’t Kill B2B Salespeople.”

“Fears over emerging technology stealing sales jobs is nothing new,” Burdett quips. “It happened following the public and business popularity of the computer and the Internet. Sales professionals didn’t go extinct and emerging technologies are not about to threaten, either.

“Sales employment is growing and there is enormous change and it’s all being driven by the economy,” he says from direct experience. “Consumer or low-value sales have been broadsided by e-commerce. The person on a call centre’s order desk may soon be replaced by a website, but that’s not sales. For the professional, B2B sales types, these are such positive and exciting times.

“Technology is enhancing B2B sales; it’s a tool for shaping and making the sale. Technology allows sales to collect, aggregate and deliver information to customers. The emerging technology tools available to sales teams are evolving at a phenomenal pace. The tools available to sales teams are evolving at a phenomenal pace. The science aspect in selling – to deliver value added – has never been more in-demand.

Burdett does have a warning about emerging technologies in business. “Sales and many other business people must keep-up and change or die. If you’re not leveraging technology, you will be replaced by technology!

“B2B businesses across North America are making strategic investments to staff their sales department with high-achieving, technologically savvy salespeople to bridge the gap between buyers and sellers that technology cannot fill. There is positively no doubt that digital marketing and e-commerce are dramatically changing sales. however,” he adds with expertise and optimism, “the businesses that adapt and incorporate new technology comprehensively across their organization will beat out their competitors.”

Innovate Calgary’s Peter Garrett is also a disciple of the many ways emerging technologies are changing, especially in the business world.

“Personally, as well as professionally, I guess I’m a technology geek. I love it. I’m an optimist and I see a lot more waves coming. The trend is accelerating not slowing. It’s so exciting.

“I wish I could be around 200 years from now,” he grins with sentiment. “Just to see how life sciences will have been transformed.”

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Western Materials Handling and Equipment is a remarkable Calgary business success story, built on solid staff and customer relationships and exceptional

and timely service.

“Our product may be state-of-the-art forklifts,” says the upbeat and personable Kyle Hudson, general service manager of Western Materials Handling and Equipment, “but it’s all about putting our customers first, in everything we do. We take time to understand what they need and we customize our services.”

It’s what has not only set Western Materials Handling and Equipment apart and in a league of its own, it’s what continues to earn a solid 45-year reputation for being one of the premier forklift sales and service dealers in Canada.

Whether it’s the skill and expertise of factory trained and up-to-date Western Materials Handling and Equipment field technicians making time-sensitive ‘house calls,’ working closely with Western Materials customers to schedule maintenance – from 24-7 operations and scheduled routine service – and the on-site ‘forklift school,’ delivering training by Western Materials-certified trainers.

When asked about the secret to Western Materials Handling and Equipment’s 45-year reputation and success, president and passionate industry expert Lloyd Cunningham is proud and to the point. “Our success and our longevity is built on service, service and

service! Also honesty and being truthful with our customers. It’s the big difference that sets us apart.”

The Western Materials approach to customers, the service expertise and overall way of doing things are vitally important.

The impromptu and time-sensitive ‘house calls’ by the skilled and qualified Western Materials mobile technicians who troubleshoot and resolve most equipment problems – from hydraulic leaks, no starts, regular services, inspections and much more.

For sales, in addition to the globally top-rated Toyota line, the company also offers Load Lifter and Kalmar forklifts. A vital specialized service edge is that Western Materials brings the expertise to the customer.

“Almost all of our sales happen with our reps first going out to evaluate the customer’s facility, specific situation and needs,” Kyle Hudson explains. “We note things the customer may overlook. We measure aisle widths, door sizes, desired lift capacities and lift heights, power requirements for the charger and we review any necessary attachments. The needs and requirements of our customer are often unique, so Western Materials Handling is up to date with the largest and the latest selection of specialty attachments in Western Canada.”

Lloyd Cunningham emphasizes another significant Western Materials Handling and Equipment difference. “Our elaborate parts department is terrifically stocked. Most common forklift

by John Hardy

“Our product may be state-of-the-art forklifts but it’s all about putting our customers first, in everything we do. We take time to understand what they need and we customize our services.”

- Kyle Hudson

Western Materials Handling • 403.236.0305 • WestMat.com

http://westmat.com

parts and components are either in one of our 36 mobile service trucks or they are ordered and delivered within one day, minimizing downtime for our customer.”

Western Materials Handling and Equipment is happy to share anniversary celebrations with Business in Calgary’s 25th, and the Western Materials 45-year anniversary is important in various ways.

Cunningham points out that the company was the first independently-owned Toyota forklift dealership in Canada. “We were the first. And we are still the best!” he laughs with genuine pride. “Things have come a long way and the equipment has be-come much more sophisticated.

“Safety is absolutely Toyota’s and our number one priority. Toyota has earned a distinguished worldwide reputation for forklift safety. The environmental factors are also crucial. Most newer model forklifts are electric, do not impact the air quality in the workplace and they meet environmental regulations.”

Kyle Hudson mentions some other forklift changes, important for Western Materials customers. “Of course the key issue is safety. New forklift technology provides safety features that prevent equipment from rolling over. And they are also more quiet, more efficient and easier to use. The range of equipment is expanding and the average piece of equipment is getting bigger.”

Both Cunningham and Hudson credit the Western Materials Handling and Equipment staff for the company’s industry and customer respected success story.

“We have great staff who share our vision and really buy into what we’re doing,” Hudson says. “We are extremely lucky and have very low turnover rates. Our staff get to know our customers and it allows our service to be more special and personalized.”

“A lot of our customers and staff are long term,” Cunningham points out. “Many have been with us for 10, 15 and 25 years or more. Some of our loyal customers have been with us for more than 30 years. They have grown with us, and we have grown with them!”

Kirk Hudson, the “mostly retired” and affable Western Materials Handling and Equipment CEO, looks back and glowingly admits that the company’s success is thanks to the hard work of the sharp and dedicated staff. “Forty-five years ago, we started with two locations and 20 people. Their hard work has brought us to where we are today, with six locations in Alberta and 105 people,” he adds with affection.

“Servicing our customer was the absolute priority when we start-ed and it continues today. With our new and long-term custom-ers, our staff listen to what the customer is saying”. •

“Our success and our longevity is built on service, service and service! Also honesty and being truthful with our customers. It’s the big difference that sets us apart.” - Lloyd Cunningham

Far left: WMH Edmonton and their team (1993). Centre: Kyle Hudson, Kirk Hudson, Lloyd Cunningham (2015). Far Right: Original Calgary shop located on 58th Ave and 3rd

Street S.E (1970).

Western Materials Handling • 403.236.0305 • WestMat.com

http://westmat.com


It’s contentious. It’s confusing. And although it’s far from hopeless,” says Calgary’s impartial and knowledgeable Robert Schulz, professor of strategic management at

Calgary’s Haskayne School of Business, “changing North America’s – and the world’s – dependency on fossil fuels is not the real problem.

“Timing is the real problem. If significant and real change does happen, it’s not practical, not possible and not likely for at least 50 years.”

Regardless, alternative energies remain a trendy and volatile hot topic.

It’s also a common trigger point for occasionally nasty arguments and stand-off disagreements. Invariably it comes down to the counterproductive stalemate that: you’re either for alternative energies or – you’re against life as we know it, for our children and our children’s children.

Alternative energies is a contemporary clash of business, industry, science, social issues, opinions, theories and points of view. Is it undisputable fact? Or well-intentioned wishful-thinking fiction?

An expertly researched and informed academic, Schulz is refreshingly factual and objective. With neither an industry bias nor an alternative energy advocate

stand, he echoes the findings and trains of thought of rebuffed but expert scientists who manage to deal with just the often fragile facts and practical realities versus the opinionated, argumentative and distracting talking points.

While few argue that replacing fossil fuels with alternate energies could be a quality-of-life altering, desirable thing to do, the practical, industrial and scientific fact is that (barring a sudden, earth-shattering secret breakthrough discovery) there are no viable alternatives anywhere near ready. And the conflicting but verified fact that it invariably takes fossil fuels (mostly petroleum/oil) to make possible alternative energies happen.

It takes the accused carbon-spewing fossil fuels and especially oil/petroleum products to extract, process and transport most alternative sources of energy.

But the valiant good talk about moving away from fossil fuels, halting the ravages of climate change, making it easier to breathe and revolutionizing our economy have very potent emotional, political and discussion value – and no one could or would dare argue – it may be useful to think between the lines and the popular, wishful thinking misconceptions about the push for alternative energies.

Fact versus myths // AlternAtive energies

By PARKER GRANT

FACTVS

... not in your lifetime.

“

above: RobeRt Schulz, pRofeSSoR of StRategIc management

at calgaRy’S haSkayne School of buSIneSS.



tHe rePlACeMent MYtH

Somewhere along the way, before opinions became urgent arguments, the suggestion for supplementing energy production with renewable sources became a controversial push to replace fossil fuels entirely.

Canadian numbers have not been crunched but, about fi ve years ago, the prestigious American think-tank – the Manhattan Institute – showed that fossil fuels accounted for nearly 72 per cent of American electric power production. By comparison, hydroelectric power supplied only 5.8 per cent. Other renewables supplied less than 2.5 per cent.

sOlAr AnD WinD POWer

It’s a documented given that solar and wind technologies require huge amounts of land to deliver relatively small amounts of energy. Securing the required land would trigger a tsunami of protests and outrage from Canada’s natural habitat and environmental posse.

Th e suggestion of possibly taking over open fi elds and huge tracts of land to build fl anks of giant wind turbines and the tens of thousands of miles of high-voltage transmission lines needed to carry electricity from wind and solar installations to distant cities, has already sparked early environment pushback worries about a new environmental enemy: energy sprawl.

Besides, as engineers have calculated and documented, even an aging natural gas well, producing 60,000 cubic feet per day, generates more than 20 times the watts per square metre of a wind turbine.

tHe eleCtriC CAr FAntAsY

Th e theory is nice, even if proven naïve: electric cars will substantially reduce demand for oil.

So far, Nissan and (the $150,000) Tesla are just two of the manufacturers that are increasing production of all-electric cars, while complicated consumer conveniences, price tag and notoriously ineff ective electric car batteries continue as drastic consumer negatives.

despite wild rumours about combustion engine conspiracies and intrigue, it’s physics and math that is also putting the kibosh on electric cars as a possible poster gimmick for alternative energy.

facts show that gasoline contains about 80 times as much energy, by weight, as the best lithium-ion battery. Sure, the electric motor is more effi cient than the internal combustion engine, but consumers will likely not settle for batteries that are iff y, random charging stations and hours to recharge.

BAtteries nOt inClUDeD

Th e grand plan of alternative energies should have a “batteries not included” disclaimer. Suppliers are scarce for the rare-earth elements that are essential ingredients in most alternative energy technologies.

Instead of relying on the diversity of the Canadian and global oil market – about 20 countries each produce at least one million barrels of crude per day – society would be increasingly relying on China, the world’s only supplier for lanthanides,

ACCOUNT FOR NEARLyFOSSIL FUELS

HYDROELECTRIC POWER

OTHER RENEWABLES

72%OF AMERICAN ELECTRIC POWER PRODUCTION.

BY COMPARISON

SUPPLIED ONLy

5.8%

SUPPLIED LESS THAN 2.5%SOURCE: AMERICAN THINK-TANK – THE MANHATTAN INSTITUTE


the key ingredients used in products such as high-capacity batteries, hybrid-electric vehicles and wind turbines.

“Just in North America,” Schulz points out, “industrial usage is more than half the consumption of energy. If there was an alternative, cost-efficient way to use alternate energies, business would have found it and used it a long time ago. The undisputable fact is there isn’t! One day there may be, but we’re certainly not even close.”

He acknowledges that the for-and-against debate usually involves tossing around interesting, fascinating and exciting popular alternatives like solar, wind and hydro. Without getting knee-deep in specific convoluted, big numbers showing usage, volumes, costs and projections, Schulz and choruses of engineers agree: the factual pieces just don’t fit.

The discussion points are practicality and timing.

“Wind gets a lot of discussion going but could only work on a large scale if there are subsidies,” he says. “How much is the subsidy? The problem with wind as an alternative is storage. There is none. And even then, there would have to be backups.”

Engineers have already calculated that wind energy will not substantially reduce CO2 emissions. Since wind doesn’t always blow, utilities would have to use gas or coal-fired generators to offset the wind’s unreliability. The result would be minimal – or no – carbon dioxide reduction.

“Solar stands a slightly better chance in our lifetime,” he notes. “Especially in larger buildings. Some solar technologies are getting close. And the cost of solar is coming down, but very gradually. But solar is also not a viable alternative unless it is heavily subsidized. Besides, solar seems to work all right when the sun is high, but…”

According to a 56-page 2015 McGill University report, urging the government into action on climate change, “Canada could shift entirely to renewable sources of electricity by 2035 and eliminate 80 per cent of its greenhouse gas emissions by mid-century.”

The report recommends a national carbon-pricing plan, and greater efforts to move electricity produced from low-carbon sources such as hydro dams across provincial borders.

The report’s blunt accusation is that the obstacles to Canada’s

switch to alternative energies are not so much technical

or economic but a lack of political will. The 70 scientists,

academics, engineers and economists who authored the

report accuse Canada of being stuck with a political structure

that divides responsibility for policies related to climate and

energy between the federal government and the provinces.

They say this divided process has led to a “patchwork of

policies” at the provincial level, exacerbated by an absence

of federal leadership on the contentious issue of eliminating

fossil fuels.

Topping the report’s list of policy recommendations is a move

that would not likely even get a response from the prime

minister, especially a few months away from a federal election:

calling for a national program that would put a price on emitting

carbon, either through a tax or a cap-and-trade system.

Business leaders and energy industry insiders did react,

not only questioning and disputing the findings and

recommendations of the McGill report but suggesting that,

ultimately, the consumer is in charge.

“If you stop fossil fuels today – not tomorrow – what energy

source will you use and how much are you willing to pay?”

Schulz asks, getting to the real-world and consumer-driven

bottom line about alternative energies. “Some of the nicest

people are well-intentioned hypocrites. Will you give up

wearing plastics? Will you pay four times as much for

electricity? Will you stop driving your car and take

public transit?”


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UNDER THE WEATHER // REAL ESTATE

The timeless song lyric by The Byrds – “To everything there is a season” – is true of many things in life, Calgary’s residential real estate market included. At times there are more buyers, at times, more sellers. Prices go up and back down again. Cycles

repeat themselves.

The sales volume cycle, for example, generally follows the seasons. Spring brings increased activity from the slower winter months, while sales tend to moderate into the summer and fall.

“The typical buying season is the spring,” explains Dennis Plintz, senior vice president, sales, at Sotheby’s International Realty Canada. “This is in part because it’s a lot more enjoyable to house shop when it’s not -23 but more importantly, it is because spring brings with it an increased amount of inventory.”

“It’s not uncommon to see activity in March and April go up by May,” agrees Ann-Marie Lurie, chief economist at the Calgary Real Estate Board. “Sometimes, depending on the year, it will continue to go up into July and August.”

Last year, the usual listings pattern occurred: listings rose steadily from January through May, when they reached the year-high of 4,311, a 15 per cent increase from April 2014. They then gradually decreased through to December. Sales were strong throughout the year, hitting the peak in May at 2,938.

Under the Weather

BY MELANIE DARBYSHIRE

The state of Calgary’s residential real estate market

ABOVE TOP: INTERIOR OF THE MCGREGOR AT MAHOGANY, BY HOMES BY AVI.PHOTO CREDIT: HOMES BY AVI.

ABOVE MIDDLE: DENNIS PLINTZ, SENIOR VICE PRESIDENT, SALES, AT SOTHEBY’S

INTERNATIONAL REALTY CANADA.

ABOVE BOTTOM: ANN-MARIE LURIE, CHIEF ECONOMIST AT THE CALGARY REAL ESTATE BOARD.

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In 2015, listings, much like the weather, have been anything but predictable. January saw a spike with 3,268 listings, 139 per cent more than the month before, and 37 per cent more year-over-year. The story then remained unpredictable, as listings went on a veritable roller-coaster ride: they fell, then rose, then fell again, only to rise in May to a total of 3,161, a meagre 3.2 per cent increase from April. Following a more normal trajectory, listings have dropped steadily since May and sit below last year’s levels.

Sales, meanwhile, followed the typical pattern, steadily rising from January to May, then dropping only slightly through June and July. They have been down roughly 24 per cent compared to last year, and remain well below 10-year averages.

Numbers are down across the board for detached, attached and apartment products. Year-to-date, detached sales have fallen by 23 per cent, while apartment sales are down about 29 per cent.

New home sales are also down. According to Richard Cho, principal, market analysis (Calgary) with the Canada Mortgage and Housing Corporation, total housing starts are forecast to reach 13,200 units in 2015, a 23 per cent decline from 2014.

The unusual story of 2015 is attributable, of course, to the decline in oil prices. Consumer confidence was given a jolt early in the year, causing potential homebuyers to defer their purchase and prompting more homeowners to put their home on the market.

“Many sellers tried to rush into the marketplace early in the year because of all of the uncertainty and the drop in commodity prices, however the sale volumes didn’t support this,” Plintz explains.

As a result, while prices have remained higher on aggregate than last year, benchmark prices dropped month-over-month from November 2014 through April 2015, recording a modest rise in May 2015 to $454,100, a monthly and yearly increase of 0.55 and 0.96 per cent respectively. Prices rose again slightly in June to $455,400 but went unchanged in July. The lack of increase in July caused the benchmark price to be 0.08 per cent below July 2014’s benchmark price – the first time this year that benchmark prices were below last year’s levels.

Calgary is not alone in its experience of an unusual and somewhat depressed real estate market this year. Surrounding communities like Cochrane, Airdrie, and Okotoks have also seen slower than usual spring and summer buying seasons.

“Economies in and around Calgary are connected in many ways,” explains Cho. “Calgary is a major centre with many people commuting into the city on a daily basis, and vice versa. As the energy industry has slowed down, many other sectors in the city and in the surrounding areas have also been affected.”

In all three markets, resales are down. Okotoks has fared the worst, with a 35 per cent decline, while Cochrane has seen a 23 per cent drop. Airdrie’s sales have declined by 19 per cent. Prices were down in the first quarter of the year – though to a much lesser extent than in Calgary – but remained above last year’s levels. Both Cochrane and Okotoks experienced quarterly price increases in the second quarter of the year, by 0.7 per cent and 1.3 per cent respectively, while Airdrie’s prices contracted by 0.51 per cent.

New home sales are also down in the surrounding areas. On a year-over-year basis, total housing starts after four months in 2015 were down 26 per cent.

“We have seen a decrease in sales numbers by a third of what we budgeted for this time,” says Doug Beach, general manager of Homes by Avi. “Satellite communities, i.e. Cochrane, have been hit harder than areas in town.”

Prices for new homes, Beach says, are calculated based on fair market value. They tend to be lower in the surrounding communities than in Calgary. For example, Homes by Avi’s Hawthorne model, a 2,134-2,402-square-foot, three-bedroom


ABOVE LEFT: DOUG BEACH, GENERAL MANAGER OF HOMES BY AVI.PHOTO CREDIT: HOMES BY AVI.

ABOVE RIGHT: RICHARD CHO, PRINCIPAL, MARKET ANALYSIS (CALGARY) WITH

THE CANADA MORTGAGE AND HOUSING CORPORATION.


home, is priced from $460,000 in Airdrie and $471,000 in Cochrane. The same home is more expensive in the Calgary communities of Walden, Chaparral Valley and Nolan Hill, starting at $515,000, $532,900 and $594,000 respectively.

Despite tough economic times, buyers for new homes in Calgary’s surrounding communities do exist. The Phillips family of five recently purchased Trico Homes’ Rowan model, a single-family lane home in Cochrane. It is just under 1,700 square feet with four bedrooms.

“We needed to find a bigger house,” explains mom Lyndsay, who along with husband Kyle, works at the Foothills Hospital in Calgary. “We wanted brand new and we needed four bedrooms in a good community. Cochrane made the most sense as we have family there and it is a quick commute to work.”

Looking ahead to the remainder of the year, Lurie cautions that balanced conditions should not necessarily be expected.

“While we have hit this patch where things seem relatively stable, we can’t ignore the fact that there are some economic concerns moving forward,” she says. “A lot of the job losses are expected to be happening as we move through the year. The migration numbers are expected to come down further from what we’ve seen, and all of this will have some downward pressure on the housing market.”

The softening rental market is another factor to watch. Vacancy rates have risen approximately 1.7 percentage points in just a few months and sit at roughly 3.2 per cent. Higher vacancy rates deter investors from purchasing rental properties. They also put downward pressure on rents, preventing people from moving into home ownership sooner.

“A buyer’s market is the flavour of the day,” says Plintz. “This means buyers should be patient and expect to get good value, while sellers will need to operate with urgency and expect to give good value in the marketplace in the months ahead.”

However the cycle plays out, one thing is for sure: some will fare better than others. Perhaps the best strategy is to calmly ride the wave so as not to break your neck.


TOP: INTERIOR OF THE BELVEDERE AT KING’S HEIGHTS, AIRDRIE, BY HOMES BY AVI. PHOTO CREDIT: HOMES BY AVI.

ABOVE LEFT: THE PHILLIPS FAMILY HOME, THE ROWAN, BY TRICO HOMES, AT RIVER

SONG, COCHRANE.

ABOVE RIGHT: THE PHILLIPS FAMILY; LYNDSAY, KYLE, KAIDEN (11) AND TWINS LIAM

AND LOGAN (2).

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and the benefits of strategic marketing will see your property’s weaker points as well as its strengths, and will know how to manage both.

Q| What can I expect an expert to bring to a real estate experience?A | Expertise is a product of experience. Last year I sold a house every 68 hours, and that adds up to a lot of on-the-ground hours and experiences, which adds up to a lot of accumu-lated knowledge and market wisdom.

When you work with an expert, you have ac-cess to the advice, skill set and unflappability of someone who’s been in the business for years, through upswings, downturns and everything in between.

An expert — especially one who specializes in your area and your price range — brings the lessons learned from thousands of sales to the decision-making process. Involving an expert can affect the outcome of every detail of a property transaction, from price to marketing.

Q| Am I better off choosing an agent who has a large portfolio over one with a lot of free time?A | If you want to find the best restaurant in town, you go to the one with the lineup. The same principle applies to real estate. The more successful an agent is, the more that agent can help you. I work with a large number of clients, and that helps me serve each one better.

Successful agents have a healthy inventory of properties, which makes it more likely they can pair you with a qualified buyer or seller. They’re more capable of pricing and marketing your property appropriately than a less-experienced agent, and they invariably have more contacts, greater market knowledge, better-honed negotiating skills and larger marketing budgets. SAM

“EVERY DAY, I TALK TO CALGARIANS ABOUT THEIR HOMES. What this means is that I talk to them about their hopes, expectations and

apprehensions. For most people, property is their single largest investment, which means making real estate decisions can seem overwhelming. It is a big decision, but one that causes far more grey hairs than it should. Buying or selling a home should be a positive experience — and if you work with an expert, it usually is. QA

Q| Is there such a thing as a “bad” or “good” time to make a move in the real estate market?A | Everyone’s home and everyone’s situation is different. Your decision should be based on your lifestyle and what is the right timing for you.

Some savvy sellers start working with me as far as a year in advance. We figure out when to list their home based on a number of factors specific to that property, from saleability and location to the client’s ability to close.

People often assume an economic downturn means it’s a bad time to buy or sell real estate, but that’s not necessarily the case. Timing matters, definitely, but in most cases looking at your calendar is more useful than looking at the economy. For example, I often take homes off the market in December because experience has taught me that the real estate market slows down then. Sellers often want to list in summer so they can show their house at its best, while buyers are most active in February and March.

Timing is an art. An experienced agent will work closely with you, consider all relevant factors and come up with a timeline for you.

Q| How important is marketing in real estate?A | Marketing matters tremendously. I spend far more than most realtors on marketing — as much as $300,000 a year — and that’s a very strategic investment. Good marketing can make all the difference in a slow market. In fact, some of Calgary’s “slowest” years in real estate have been some of my best, and my clients have seen great results.

Q| What’s the number one thing to consider when hiring a realtor?A | Hire an agent who tells you what you need to know, not what you want to hear. A top agent who really understands the market

SAM MAGAZINE 2015 front pg1-18v4-JW.indd 13 2015-05-27 11:26 AM

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CALGARY’S BUSINESS BAROMETER // COMMERICIAL REAL ESTATE

Whether it’s the ups and downs, the trending, the good and the bad, the highs and the lows, the vacancy and absorption rates (what the industry

calls a change in occupied space), Calgary’s commercial real estate situation is suddenly a tale of two markets: downtown and other.

“Calgary’s downtown commercial space is a direct and undisputable indicator of where things stand, in terms of the energy industry and to some extent, Calgary’s economy,” says Joe Binfet, managing director and broker with Colliers International in Calgary.

“About 75 per cent of tenants in Calgary’s downtown office space are, one way or another, related to the energy sector. Cuts in capital spending, tighter operational efficiency and the layoffs that are unfortunately part of the process are transforming downtown space.

“There has been a tremendous increase in sublease space,” Binfet tracks the numbers. “For the first time since 2009, more sublease space is available than head-lease space. Normally, sublease is about 20 per cent of overall vacancy. Currently downtown-based companies were seeking to lease a record 2.6 million square feet of office space, amounting to 52 per cent of downtown vacancies, as of the end of June.”

ABOVE: JOE BINFET, MANAGING DIRECTOR AND BROKER WITH COLLIERS

INTERNATIONAL IN CALGARY.

BY PARKER GRANT

SEVENTY-FIVE PER CENT OF DOWNTOWN OFFICE SPACE IS RELATED TO THE ENERGY SECTOR

“ABOUT 75 PER CENT OF TENANTS IN

CALGARY’S DOWNTOWN OFFICE SPACE

ARE, ONE WAY OR ANOTHER, RELATED

TO THE ENERGY SECTOR.”

- JOE BINFET, COLLIERS INTERNATIONAL CALGARY

CALGARY’S Business Barometer

To pump money back into your business contact Quinn at 403-219-6025 ext. 6169

or [email protected]

The pump that pays your business.



According to Colliers, the lowest downtown office vacancy rate in recent years was 3.5 per cent in the second quarter of 2012. The highest rate was 15.2 per cent in the second quarter of 2010.

Despite months of budget cuts and a sharp pull back in activity levels, as crude prices remain subdued at about US$50 a barrel, “It’s an indication that companies, mostly located in the downtown core, are contracting. They are looking at their cost footprint and they’re looking at space as a part of that equation. The simple bottom line,” Binfet adds, “is that they have more space than they need.”

The stats, numbers and indicators are consistent. A mid-year report done by CBRE – the world’s leading real estate services firm and the only property services company listed on the Fortune 500 – shows vacancy in Calgary’s downtown core business market jumped to 13 per cent in the second quarter, from 10 per cent one year earlier.

CBRE also attributes the trigger as the amount of office space coming back to the market. In the second quarter, absorption was negative 528,951 square feet, pushing year-to-date totals slightly beyond negative 1.3 million square feet.

“It was surprising how quickly it slowed down. Last November, most people were still pretty bullish,” recalls Greg Kwong, executive vice-president of CBRE Limited’s Calgary office. “Suddenly, just a few weeks later, oil prices dropped and the inevitable, downtown office space started to react. The real surprise was the speed at which downtown space went on the market.”

Although both Binfet and Kwong are seasoned Calgary real estate professionals who have managed Calgary commercial real estate in good times and the cyclical slumps, they are positive and optimistic but also practical, experienced and realistic. They both reference the downtown’s current office

space vacancy rates in the current downtown inventory of approximately 39 million square feet, and factor in the over 3.8 million square feet of new office space now under construction, with several of the new properties dealing with lower-than-projected rented space.

The new projects include:

• Calgary City Centre — 820,000 sq. ft.

• Eau Claire Tower — 580,000 sq. ft.

• 707 Fifth — 508,000 sq. ft.

• Telus Sky Tower — 430,000 sq. ft.

• Brookfield Place Phase 1 — 1.42 million sq. ft.

Downtown office vacancy rates by building class were: class AA — 7.0 per cent; class A — 9.6 per cent; class B — 15.3; and class C — 17.1 per cent.

Binfet is responsible for five Colliers divisions in Calgary – downtown, suburbs, industrial, retail and investment – and he makes an interesting, timely and unique Calgary comparable. “The vacancy and absorption situations in the suburbs and in our industrial and retail space are completely different,” he explains. “Those numbers are strong and, in some cases, stronger than normal. Compared to the downtown office situation, it almost seems like a totally separate market.”

Kwong highlights the forecasts and number crunching from the 2015 CBRE Canadian Market Outlook Report that summarizes that “Calgary’s economy, closely linked to the highs and lows in oil prices, will see a slackening in GDP growth this year, forecast at 1.5 per cent.”

The report, which compares commercial space in Canada’s major commercial markets, shows the absorption rate in Calgary’s office market driving up Calgary’s overall vacancy

ABOVE: GREG KWONG, EXECUTIVE VICE-PRESIDENT OF CBRE LIMITED’S

CALGARY OFFICE.

“IT WAS SURPRISING HOW

QUICKLY IT SLOWED DOWN. LAST

NOVEMBER, MOST PEOPLE WERE

STILL PRETTY BULLISH.”

- GREG KWONG, CBRE LIMITED CALGARY

Dream Office REIT owns and operates high-quality business premises in key markets across Canada. We provide our investors with a solid platform for stable and growing returns and we provide our tenants with better communities to work in.

dreamleasing.ca

Congratulations to Business in Calgary on their 25th Anniversary!


According to Colliers, the lowest downtown office vacancy rate in recent years was 3.5 per cent in the second quarter of 2012. The highest rate was 15.2 per cent in the second quarter of 2010.

Despite months of budget cuts and a sharp pull back in activity levels, as crude prices remain subdued at about US$50 a barrel, “It’s an indication that companies, mostly located in the downtown core, are contracting. They are looking at their cost footprint and they’re looking at space as a part of that equation. The simple bottom line,” Binfet adds, “is that they have more space than they need.”

The stats, numbers and indicators are consistent. A mid-year report done by CBRE – the world’s leading real estate services firm and the only property services company listed on the Fortune 500 – shows vacancy in Calgary’s downtown core business market jumped to 13 per cent in the second quarter, from 10 per cent one year earlier.

CBRE also attributes the trigger as the amount of office space coming back to the market. In the second quarter, absorption was negative 528,951 square feet, pushing year-to-date totals slightly beyond negative 1.3 million square feet.

“It was surprising how quickly it slowed down. Last November, most people were still pretty bullish,” recalls Greg Kwong, executive vice-president of CBRE Limited’s Calgary office. “Suddenly, just a few weeks later, oil prices dropped and the inevitable, downtown office space started to react. The real surprise was the speed at which downtown space went on the market.”

Although both Binfet and Kwong are seasoned Calgary real estate professionals who have managed Calgary commercial real estate in good times and the cyclical slumps, they are positive and optimistic but also practical, experienced and realistic. They both reference the downtown’s current office

space vacancy rates in the current downtown inventory of approximately 39 million square feet, and factor in the over 3.8 million square feet of new office space now under construction, with several of the new properties dealing with lower-than-projected rented space.

The new projects include:

• Calgary City Centre — 820,000 sq. ft.

• Eau Claire Tower — 580,000 sq. ft.

• 707 Fifth — 508,000 sq. ft.

• Telus Sky Tower — 430,000 sq. ft.

• Brookfield Place Phase 1 — 1.42 million sq. ft.

Downtown office vacancy rates by building class were: class AA — 7.0 per cent; class A — 9.6 per cent; class B — 15.3; and class C — 17.1 per cent.

Binfet is responsible for five Colliers divisions in Calgary – downtown, suburbs, industrial, retail and investment – and he makes an interesting, timely and unique Calgary comparable. “The vacancy and absorption situations in the suburbs and in our industrial and retail space are completely different,” he explains. “Those numbers are strong and, in some cases, stronger than normal. Compared to the downtown office situation, it almost seems like a totally separate market.”

Kwong highlights the forecasts and number crunching from the 2015 CBRE Canadian Market Outlook Report that summarizes that “Calgary’s economy, closely linked to the highs and lows in oil prices, will see a slackening in GDP growth this year, forecast at 1.5 per cent.”

The report, which compares commercial space in Canada’s major commercial markets, shows the absorption rate in Calgary’s office market driving up Calgary’s overall vacancy

ABOVE: GREG KWONG, EXECUTIVE VICE-PRESIDENT OF CBRE LIMITED’S

CALGARY OFFICE.

“IT WAS SURPRISING HOW

QUICKLY IT SLOWED DOWN. LAST

NOVEMBER, MOST PEOPLE WERE

STILL PRETTY BULLISH.”

- GREG KWONG, CBRE LIMITED CALGARY

http://dreamleasing.ca


rate to 13 per cent in the second quarter of 2015, up more than 10 per cent from the same period in 2014.

Nationally, the vacancy rate in the downtown cores rose to 8.9 per cent in the first quarter of 2015, while the overall national vacancy rate for office space (including suburban markets) was slightly more than 11 per cent, also marginally up from 2014.

The CBRE report also forecasts that Calgary’s downtown office market will continue to struggle with significant vacancies and sublease space, resulting from resource companies continuing to downsize space.

Part of the optimistic, smart logic says that some large companies are actually holding on to vacant space in hopes

of a rebound in energy markets. Others remain leery about subleasing space in a soft market.

The report cites a refreshing positive for the battered Calgary mood and the adjusting economy. It may also add some balance to the still hurting downtown commercial office space broadside.

As Binfet mentions, Calgary’s suburban, industrial and retail commercial real estate market situations are healthier and more robust, mostly because suburban space is stable and even experiencing growth, among businesses not directly and often unrelated to Calgary’s energy sector: IT, financial and insurance, manufacturing, and the stealth but booming industrial/warehousing.

Arlington Street Investments (ASI) continues to be recognized as one of Calgary’s most dynamic and innovative real estate developers.

“I made a list of everything I didn’t like as a tenant, and all of the serious gaps in the current and adversarial landlord tenant relationship,” entrepreneur and ASI president and CEO Frank Lonardelli explains the not-so-secret ASI secret formula for turning negatives into positives.

Credited with being “the next generation of developer,” ASI is already making its mark as forward-thinking entrepreneurs that come to the business in a different way. They emphasize spending more time on the front-end design, to create innovative new developments in Calgary.

The customer-centric ASI approach takes older buildings in good neighbourhoods and aggressively invests new capital that dramatically transforms them into something new and attractive.

“It’s positive and exciting,” Lonardelli says with genuine enthusiasm. “A key trend in Calgary real estate is urbanization – the introduction of very sophisticated, forward-designed, mixed-use, high-density residential towers.

“Calgary’s current policy for inner-city densification includes incentives to create enhanced streetscapes and lively public spaces to have an enriched inner-city experience. New urban concepts of ‘live-work-play’ that

integrate work, entertainment, food, beverage and retail attractions,” he points out.

“Our whole business model – and corporate mandate – is based on the relationship and respect for our tenant partners. That’s exactly what they are: partners! We understand that brick and mortar create the portfolio but the true assets live within the four walls of our buildings, our tenants.

“Our approach to negotiating with tenants, securing tenants, buying buildings and even financing is very entrepreneurial and extremely tenant-centric.”

“In this market, our ability to be nimble and buy only when we believe it makes sense is a true competitive advantage,” Lonardelli says.

“After all, the unique ASI approach to the business of real estate is that it’s about the tenants, instead of the bricks and mortar that surround them.”

THE ARLINGTON APPROACH

ABOVE: FRANK LONARDELLI, ARLINGTON STREET INVESTMENTS (ASI)

PRESIDENT AND CEO.


Continued from page 306

1

NEWSFALL 2015

Page 1 - Calgary’s Office Markets are Fragmenting with Implications for All Stakeholders

Page 5 - Sitting at the Crossroads of Western Canada

Page 6 - BOMA Insider

Page 9 - Difficult Times Ahead – Vacancy Versus Developable LandTOC

By Sandy McNair

Calgary’s Office Markets are Fragmenting with Implications for All StakeholdersA Look at Drivers, Dynamics and Outcomes

“This time, it is different” is one of few phrases that often will get a conversation going in an unhealthy direction, quickly. Sometimes this

phrase has been used to suggest that the laws of nature and the business cycle have been altered, at least for now, and some imbalance in demand and supply will have a unique and significantly more positive outcome than ever experienced before.

Each business cycle has its own personality, drivers and dynamics. For more than a decade commercial real

estate investments have benefited, relative to the stock markets, bond markets and many other investment options, from increasing investment appeal, transpar-ency and performance. Strong inbound capital flows, compressing cap rates and excellent yields have been felt widely across the commercial real estate industry. If you wish, “high waters float all boats” has been the theme and the outcome for many investors.

Given the underlying drivers and current market dynamics in Calgary and most of the major office mar-

2

kets across Canada, we see a widespread pivot towards highly divergent outcomes for each industry participant and stakeholder. Going forward, the theme will be “concurrent big winners and big losers” where the averages are dangerous as they tend to conceal rather than reveal the very specific and localized patterns that will shape future performance.

To date, many in the commercial real estate industry have used a simple two-dimensional matrix to segment the larger office markets into clusters with the desired homogenous characteristics that generate similar and pre-dictive performance patterns: geographic districts (downtown, midtown/beltline and suburbs) and nodes (downtown core, downtown east and down-town west, for Calgary examples) as well as building class (class A, B, C). The expectation being, that if my subject property is a class A building located in the downtown core, then I can expect my current status and future per-formance to match the average of all class A buildings in the downtown core and furthermore, that the variance across the peer group will be small.

Relying on the averages is already dangerous. If we isolate a group of just eight downtown core class A buildings in Calgary, they have an average avail-ability rate of 21.5 per cent compared to the rest of the downtown core class A buildings that have an average availability rate of four per cent. Not very similar or very predictive.

Perhaps what is needed is to dig much deeper and look at more attributes to more accurately fragment the marketplace into similar and predictive tranches. But which attributes? How do we measure some of them and is the data collectible, accurate or current?

As a starting point we have explored typical floor size and somewhat arbitrarily segmented the market into three tranches using 16,000 square feet and 29,000 square feet as break points for small, medium and large typical floor sizes. Fact #1: The Calgary downtown core class A inventory is 45 per cent, 46 per cent and nine per cent small, medium and large floor plates respectively. Fact #2: The office space currently available for lease is currently located 63 per cent, 37 cent and zero per cent in those same downtown core class A buildings with small, medium and large floor plates respectively. Facts #3 and #4: When we change the view to the total of class A, B and C in all of downtown Calgary (downtown west, downtown core and downtown east), the inventory is 44 per cent, 47 per cent and nine per cent for small, medium and large floor plates and the total office space available for lease is currently located 62 per cent, 38 per cent and zero per cent in buildings with small, medium and large floor plates. Given the current dynamics of Calgary’s oil industry and gas industry, buildings with smaller floor plates are currently feeling the most pressure, by a significant margin. Fact #5: Comparing Calgary to the other five major markets in Canada, only Calgary has the above noted material skew of the available space towards office buildings with small floor plates. Owners and managers of buildings with small floor plates will need to work very smart and harder than others to outperform their peers.

BOMA Calgary NewsBOMA Calgary News is a co-publication of BOMA Calgary and Business in Calgary.

Business in Calgary 1025, 101 - 6 Ave. SW, Calgary, AB T2P 3P4Tel: 403.264.3270 • Fax: [email protected]

BOMA Calgary120, 4954 Richard Road SW, Calgary, AB T3E 6L1Email: [email protected] • Web: www.boma.caTel: 403.237.0559 • Fax: 403.266.5876

Communications CommitteeLeah Stewart, Chair, Sizeland Evans Interior Design

Carly Chiasson, Vice-Chair, Bee-Clean Building Maintenance

Kim Wiltse, 20 VIC Management, Inc.

Rita Reid, Artis REIT

Jon Holmes, Camfil

Aydan Aslan, BOMA Calgary

Board of DirectorsCHAIRKen Dixon, Strategic GroupCHAIR-ELECTChris Nasim, GWL Realty AdvisorsSECRETARY TREASURERLee Thiessen, MNP LLPPAST CHAIRChris Howard, Avison Young Real Estate

DirectorsDustin Engel, Alberta InfrastructureLoy Sullivan, 20 Vic ManagementSteve Weston, Brookfield PropertiesRichard Morden, Bentall Kennedy (Canada) LPCorrine Jackman, Hopewell Real Estate ServicesJay de Nance, Fairfield Commercial Real Estate Inc.Steve Walton, Oxford Properties GroupTodd Throndson, Avison YoungGuy Priddle, Cadillac Fairview

The Building Owners and Managers Association of Calgary publishes BOMA Calgary News quarterly. For advertising rates and information contact Business in Calgary. Publication of advertising should not be deemed as endorsement by BOMA Calgary. The publisher re-serves the right in its sole and absolute discretion to reject any advertising at any time submitted by any party. Material contained herein does not necessarily reflect the opinion of BOMA Calgary, its members or its staff.

© 2015 by BOMA Calgary.Printed in Canada.

Perhaps what is needed is to dig much deeper and look at more attributes to

more accurately fragment the marketplace into similar and predictive tranches.

http://businessincalgary.com

http://boma.ca

3

http://gdi.com

http://servprocleaning.com

4

The office leasing and investment markets are far more fragmented than ever before. The substantial new sup-ply of significantly different office buildings has altered the ‘commodity’ mindset of office spaces. Many office space occupiers now view space as increasingly distinc-tive and as an important element in their strategy to win the battle for talent. Office buildings and spaces are now being differentiated by:

• Design (more daylight, personal control of temperature and airflow, higher occupant density, lower energy con-sumption, better environmental footprint);

• Property manager and their brand (there are stark differences in awareness, use and satisfaction with communication channels established between occu-piers and their property managers, responsiveness, issue resolution rates, intentions to stay, referral and recommendation rates for buildings and their prop-erty manager’s brand);

• Positioning (relative to other buildings in that geo-graphic node, building class, floor plate size, vintage, and other increasingly important attributes); as well as

• Capital investment (previous, current and future upgrades in building and occupant performance, occupancy costs, image and appeal).

Many buildings and their sub-markets are at a pivot point in terms of appeal and future performance. Some buildings will require repositioning and even repurposing. Some will require new owners and managers to achieve their potential. Others will drift downward into a place of increased pain before the key changes are made.

For those investors, owners and managers who have been investing in their buildings and people, in their processes and culture and in a service-centric mindset, they will more clearly see the premium performance that accrues to the “big winners.” Moving forward, strategy and execution matter. Now, they matter a lot.

SANDY MCNAIR IS THE PRESIDENT OF ALTUS INSITE, A DIVISION OF ALTUS GROUP. SINCE 1997, ALTUS INSITE HAS CONDUCTED MORE THAN 1.9 MILLION

TENANT SATISFACTION SURVEYS FOR MANY OF CANADA’S LEADING OFFICE BUILDING OWNERS AND MANAGERS.

[email protected] WWW.ALTUSINSITE.COM

Many buildings and their sub-markets are at a pivot point

in terms of appeal and future performance.

Dream believes in better communities to live in

and work in. Our goal is to be Canada’s top real

estate investment, development and

management company.

dreamleasing.ca

http://dreamleasing.ca

5

At BOMA we often talk about transportation in terms of the ability to move tenants from their home to their workplace and back. So when news

of projects like the southwest leg of the ring road enters the public debate the temptation is to talk about its ability to reduce commute times. But infrastructure like the ring road does far more than just serve residents – it is also crucial in facilitating the growth of another indus-try that is important to commercial real estate.

Somewhat hidden by Calgary’s emergence as a major energy centre is its growth as a western Canadian transportation hub. It turns out that like real estate, the transportation sector puts a high value on location. Calgary is centrally located within Western Canada meaning that as a hub it can lower transportation costs. However geography alone won’t cut it unless there is the transportation infrastructure to accommodate the movement of goods.

Calgary sits on the crossroads of the Trans-Canada Highway and the CANAMEX corridor connecting Canada, the United States and Mexico. Similarly when looking at rail, Calgary is directly linked to both the Port Metro Vancouver and the Port of Prince Rupert, with lines con-tinuing north, east and south.

The final piece is of course air service. Passenger vol-umes at YYC overtook Montreal for the first time in 2014, but the airport authority has also attracted increased dedicated cargo services. In fact, Calgary is one of only two airports in Canada with scheduled cargo service to both Europe and Asia.

Calgary’s emergence as a transportation hub matters for commercial real estate for a number of reasons. First and foremost, this cargo requires physical space while it is stored and transferred to another mode or vessel. A nice example of this is CN’s Calgary Logistics Park that opened in 2013 and allows the company to move goods even more efficiently. Similarly, the logistics of moving all these goods requires labour and therefore office space both on the industrial site and elsewhere. In fact, according to Calgary’s 2014 census, the sector

consists of 5,170 companies employing 78,700 Calgari-ans. And finally, the existence of efficient transportation networks tends to attract other businesses that rely on transportation. This is why large retailers like Sears, Walmart, Canadian Tire, Costco and now Sobeys have decided to locate their distribution centres in the Cal-gary region, and why CN is offering sites and warehouses for lease in their Logistics Park.

Driving around Calgary International Airport tells us the same story, where according to the airport authority industrial space on airport lands has grown approxi-mating 300 per cent since 2004. When you put all of this information together you get a picture of just how important transportation and logistics is to commercial real estate, and Calgary’s economy as a whole.

A better understanding how infrastructure like roads and highways can enable economic development will hopefully lead to a more fulsome conversation when we address infrastructure and land-use issues in the future.

Sitting at the Crossroads of Western Canada

By Lloyd Suchet, Executive Director, BOMA Calgary

Calgary is centrally located within Western Canada

meaning that as a hub it can lower transportation costs. However geography alone

won’t cut it unless there is the transportation infrastructure

to accommodate the movement of goods.

6

BOMA Insider

Golf Classic Co-Title Sponsor

Welcome New BOMA Member Companies!

RecycleSmart Solutions Inc. – Graeme Dobinson

Westcare Facility Services Ltd. – Sandy Stephenson

Manulife Real Estate – Peter Whitehead

Petwin Properties – Ted Kennedy

Mariner Mechanical Ltd. - Jason T. MacDonald

Rocky Cross Construction North – Ryan Thelwell

Master Painters and Decorators – Dana McCurdy

GNRL Construction – Chris Fotopoulos

Process Color Print – Stuart Parsons

DOGS Security Company Canada – Aly Bhimji

Exp Services Inc. – Sathya Ramachandran

G.E.M Inc. – Brian Eberle

Aspen Properties team accepts the BOMA BESt Level 3 Certificate for Palliser Complex.

GWL Realty Advisors team accepts the BOMA BESt Level 1 Certificate for 72nd Ave Business Center.

Triovest Realty Advisors team accepts the BOMA BESt Level 2 Certificate for the 707 Building and Level 3 Certificate for the 999 Building.

Welcome new BOMA Calgary Member; Mariner Mechanical Ltd - Jason T. MacDonald.

CREIT Management LP team accepts the BOMA BESt Level 3 Certificates for Altius Centre and Calgary Place.

The GWL Realty Advisors team accepts their Level 3 Certificate for Fifth and Fifth.

7

Congratulations to the 2014/2015 BOMA Mentorship Program participants! BOMA Calgary Executives and City Manager, Jeff Fielding.

Thank you to our wonderful volunteers for their help at the BOMA Stampede Breakfast.

Fifth Annual BOMA Stampede breakfast.

| BUILDINGS | CIVIL INFRASTRUCTURE | SPECIAL PROJECTS |

Project shown:Rocky Ridge Recreation Facility

SHARING YOUR VISION. BUILDING SUCCESS.

We are more than builders. We are construction partners who are passionate about what we do and about our partners’ success.

2014 BOMA Canada National Pinnacle Award - Customer Service

4 0 3 . 2 6 3 . 8 1 7 0 w w w . S e r V a n t a g e . c a

http://servantage.ca

8

By David Parker

Opening

January 1, 2016

9

By David Parker

Throughout the little blip in our real estate sector the industrial market appeared to be doing quite well but there is concern today as, according to

the latest Barclay Street Real Estate report, the huge amount of new construction taking place has affected the amount of vacancy.

Jon Mook, executive vice president of industrial leas-ing and sales, says the fact that there is 4.7 million square feet of industrial buildings currently under construction and much of that, over three million, is being built on spec has increased the vacancy rate to 4.8 per cent.

While this is still quite healthy compared to many cities across North America, it something we are not used to seeing.

The majority of those buildings will be completed by the end of this year so vacancy rates may get even a little higher, but when Calgary bounces back – and it will – the inventory will be of benefit. However, 2016 could be a diffi-cult year in terms of the number of transactions completed.

One concern is that there is such a shortage of develop-able land within the city limits. The majority is controlled by the city and as they are certainly taking their time to bring it to market, there could be a land shortage by 2017-18 which means that any company wishing to develop or owner-build will have to move to Rocky View County.

Only four lots remain in the Walton International Group’s portion of Point Trotter Industrial Park while none of the City of Calgary’s lots there have yet to come to market.

And that doesn’t bode well for Calgary as it will result in lost tax revenue.

Mook and his partner Casey Stuart have already sold lots in Fulton Industrial Park near Indus to companies who will make the move from their Calgary locations. And why not? Cheaper land, no business taxes and the location is eas-ily accessible to the Stoney Trail and the Canadian Pacific intermodal switching zone.

One only has to take a meander behind CrossIron Mills in Balzac to see the amount of activity along Highway 566 including the half-million-square-foot distribution centre in High Plains Industrial Park being built by Ross Perot Jr. and where Gordon Food Services made the move form Centre Avenue in Calgary. More taxes lost.

It might be a little tough today for industrial realtors but before too long they just might have customers and nothing in the city to offer them.

I must just make another mention of the magnificent new metal bridge across Shaganappi Trail NW. The walk-way approaches are so long and so high I predicted it would get little use. Now the costly structure that takes people from Canadian Tire to Best Buy appears to be nothing but an expensive place to hang banners.

I mentioned to a couple of councillors that although I drive beneath it at least twice a day, my people count on the bridge in the first three weeks was 11. The response was, “That’s more than you’ll see on a bike path.” Nuff said.

Difficult Times Ahead – Vacancy Versus Developable Land

Opening

January 1, 2016

http://aedarsa.com

http://webstergalleries.com


SMALL BUSINESSES MATTER, A LOT // SMALL BUSINESS WEEK

It’s understandable, and it’s the way it is! Most of the time, big Canadian businesses get the high-profile attention and recognition. It’s invariably for their staggering revenues

and the thousands of people they employ. It’s usually the Suncors, Shaws, Fords, BCEs, Bombardiers, Manulifes and the other Canadian giants that are perched on the various Top 100 business listings.

But for one week, it’s back to the basics, devoting attention and celebrating the true business backbone of Canada – and Calgary.

According to Statistics Canada and all other sources for Canadian business, more than 98 per cent of Canadian businesses have fewer than 100 employees and are formally and proudly classified as “small businesses.”

Ironically, they hardly get any attention at all.

The Business Development Bank of Canada (BDC) launched the national Small Business Week program some 34 years ago, and has detailed numbers to underscore that small (fewer than 100 employees) and mid-size (100 to 499 employees) Canadian businesses are undisputedly the pivot of the Canadian economy and account for more than 30 per cent of Canada’s GDP.

The small business success story is even more impressive in Calgary. Calgary Economic Development has the documented charts and figures to show that Calgary has the highest number of small businesses per capita of all major cities in Canada.

“In reality 95 per cent of all businesses in this city are small businesses,” says the gung-ho Adam Legge, president

and CEO of the Calgary Chamber. “Aside from having a large number of small and mid-size employers, Calgary’s microenterprises (one to four employees) – and an important subset of small business – are the fastest growing Calgary employment segment, at 23.3 per cent over 10 years. In 2011, there were 112,300 self-employed Calgarians. For the past 10 years, Calgary has maintained its position as the city with the second highest total growth in self-employment, at a rate of 30.9 per cent.”

That’s why, for the 15th year in a row, the Calgary Chamber, key sponsor ATB Financial and other area business supporters are again proving to be proudly different.

ABOVE: ADAM LEGGE, PRESIDENT AND CEO OF THE CALGARY CHAMBER.

BY COLLEEN WALLACE

Small Businesses Matter, a Lot

“MANY ARE 10-YEAR OVERNIGHT SUCCESSES”


ABOVE: FIONA LAKE WASLANDER, GENERAL MANAGER OF VICINITY.

VICINITY IS A WIN-WIN

Although Loyalty programs are only about 10 years old, and no denying that it’s potent marketing tool for some giants like Subway, Starbucks and

airlines, it has also become an extremely pricey and cost-prohibitive proposition that most small to mid-sized business could never consider.

Random stacks of rewards cards have become so popular that they are often a consumer problem, or at least a nuisance. There are too many! Bulky stacks of loyalty cards are cluttering consumer wallets.

Especially for small to mid-size businesses, it was a glaring and irresistible problem-solving opportunity for Rogers’ Vicinity.

“Canadians want to be rewarded and recognized for their loyalty at small and medium businesses,” says the upbeat Fiona Lake Waslander, Vicinity’s general manager. “Businesses with a rewards program are proven to be more profitable than those without. They get more customers coming into their store more often, and spending more money.”

She explains that Vicinity is unique and cost-effective. “It provides local retail businesses across Canada with the opportunity to provide a loyalty program that recognizes, rewards and communicates with THEIR customers to drive repeat business.”

Consumers register for Vicinity card at any of the businesses involved. The program integrates with the retail businesses’ point-of-sale systems to compile cloud-based customer databases, it generates automated targeted offers and customer messages.

By using the Vicinity app on an iPhone or Android smartphone, shoppers can find businesses on a map, and track their point and reward balances easily and conveniently.

Vicinity has been an instant hit for about two years, so far with more than 800,000 consumer card holders and more than 1,500 small to medium sized businesses.

Coast to coast, and particularly in Calgary, Vicinity’s clients are surging and include coffee shops, hair salons, dry cleaners, recreational facilities, car washes, and independently owned bakeries and restaurants.

Various surveys have shown that the average Canadian consumer is a member of 7.3 loyalty programs. One of Vicinity’s targets was to simplify the process for consumers, provide a single card to use across multiple merchants, while giving the businesses the opportunity to run their own, unique rewards.

“Vicinity is like carrying a full wallet of loyalty cards---in one account,” she points out. “And it is customized and specific to that business. Vicinity gives the business the option the set-up and customize THEIR program. Because every business has different goals. What makes sense for the bakery or the jewelry store might not make sense for the car wash, the shoe store or the hair salon.”

It’s potent, state-of-the-art marketing. As Vicinity’s Lake Waslander says: “What reward and incentive do you want to give your customers to make sure they keep coming back. Because coming back for a second time is crucially important.”

MAKING LOYALTY EASIER AND CONSUMER-FRIENDLY


Presented by:

Title sponsor: Event sponsors:

to our sponsors for helping us celebrate the best in ethical business!

The Distinguished Business Leader Award honours individuals with exceptional vision and leadership, sound business sense and commitment to the community.

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They have set aside a full, five-day workweek in October to celebrate, appreciate, invite networking, boost and award Calgary small businesses during Small Business Week (SBW) October 19-23, 2015.

The two biggest events of Calgary’s Small Business Week are the expo and the Small Business Week Calgary Awards presentation – both of which will be held on Thursday, October 22, 2015 and set to host more than 600 people at TELUS Spark.

“Small businesses are the engines of our community,” says Legge. “They are job creators and drivers of our local economy, helping to create growth and innovation. It’s why we celebrate and recognize the important contributions that the small businesses make to our community and local economy.

“Small Business Week has grown into the largest program the Chamber does each year and includes hundreds of nominations, over 25 finalists, a half-day conference of workshops and learning opportunities, a major small business trade show expo and the awards event,” he mentions with pride and excitement.

“Awards are given out in eight categories this year: innovation, customer service excellence, community impact, environmental stewardship, the Breakout Business Award and the ultimate – the ATB Small Business of the Year Award. This year we will also have two new awards: the Aboriginal Entrepreneurship Award and the Emerging Growth Award.”

Past winners of the Calgary Small Business of the Year award have been solid local reputation and success stories like Village Brewery, Alberta Boot Company, Blaskin and Lane, Spolumbo’s, Chocolaterie Bernard Callebaut and others.

Adam Legge explains that judging for the SBW awards varies, depending on the criteria for each award category. For example, the Breakout Business Award judges look for companies that demonstrate a proven track record of rapid growth and profitability.

“Overall, judges are looking for success, new ideas, new approaches, unique solutions and staying power – they want to make sure these companies and ideas will go on to keep doing great things.

“There is a special entrepreneurial spirit amongst Calgary’s small businesses; a can-do attitude that leads many small businesses here to grow into national and even global players,” Legge points out. “Success is all about drive and passion.

“What people often think is that these great successful small businesses happened overnight. So many are the ‘10-year overnight successes,’” he grins. “They have worked hard, thoughtfully and passionately, for 10 years to make their idea happen.”

He frequently quotes iconic Apple founder Steve Jobs. “I’m convinced that about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance.” The Chamber president and CEO underscores that achieving true business success, the passion and perseverance must be matched with effective leadership, working capital management, a sound marketing strategy and strong business network.

Legge and other seasoned business leaders are unanimous with solid and established factors for small business success, because some things never change. “Like seeking capital, developing truly innovative ideas, identifying and defining target markets and creating a value proposition.”

He acknowledges that Calgary’s economy and competitiveness is also vital to small business success. Also, keeping Calgary a competitive market with a competitive tax system and reasonable regulatory burden creates the necessary environment that small businesses need to thrive and grow.

All the details – time, date, place, events, nominations, judging and the awards – are listed on the dynamic website www.smallbusinessweekcalgary.com.

THE TWO BIGGEST EVENTS OF CALGARY’S SMALL BUSINESS

WEEK ARE THE EXPO AND THE SMALL BUSINESS WEEK CALGARY

AWARDS PRESENTATION – BOTH OF WHICH WILL BE HELD ON

THURSDAY, OCTOBER 22, 2015 AND SET TO HOST MORE THAN

600 PEOPLE AT TELUS SPARK. 600+Continued from page 319

Leading BusinessSEPTEMBER 2015

IN THIS ISSUE...

• Policy Bites: Solving our city’s infrastructure issues through Calgary’s first citizen-led commission

• Chamber member Spotlights

• Upcoming Events

CalgaryChamber.com


The Calgary Chamber has launched the Citizens Commission on Municipal Infrastructure, an innovative citizen-led process that will empower 36 randomly selected residents to examine and develop recommendations for government on what Calgary’s top

infrastructure priorities are, and how to pay for them.

“Since I’ve been mayor, Calgary has experienced three of the five largest annual population increases in our history,” says Mayor Naheed Nenshi. “A growing population of more than 1.12 million Calgarians puts significant strain on our municipal infrastructure. It is important that we have an open, thoughtful and honest dialogue with Calgarians about the consequences of this growth and the potential solutions to accommodate, and pay for, that growth and ensure the high quality of life Calgarians have come to expect.”

Calgary is among the fastest growing cities in North America, but Calgary has a huge problem on its hands. Infrastructure is failing to meet the needs of our rapidly growing city, and we don’t have the money to pay for what we need.

“We are falling behind,” says Adam Legge, president and CEO of the Calgary Chamber. “Our infrastructure is failing our growth. Unlike American and European cities, Calgary lacks the power to fund important projects like parks, roads, pathways, libraries and even water treatment facilities in a long-term, sustainable way. It is time for citizens to take a fresh look at the city’s fiscal model and consider new financing models that can meet our city’s needs.”

About the unique Citizens Commission process

When making decisions that have a huge impact on the future of our city, such as the one we have with our growing infrastructure issue, the Chamber believes that Calgary residents should be at the heart of the discussion. To ensure that Calgarians have a voice, the Citizens Commission is a democratic process that creates a civic space that transforms citizens into citizen experts. To help ensure the integrity of the process, an independent advisory council, made up of some of the top municipal leaders from around the world, has been appointed to provide strategic direction to the Citizens Commission.

The 36 members of the commission were selected in August. Starting this month, members of the commission will participate in a series of workshops led by the advisory council to hear different perspectives concerning Calgary’s infrastructure needs and the revenue tools that could be used to pay for them. Members of the commission will work to identify their priorities and develop a series of recommendations for government over the course of the next six weeks.

For more information on the Citizens Commission and to participate in one of the public engagement sessions, visit Calgary-Commission.ca.

2015 Board ofDirectorsExecutive

Chair: Rob Hawley, Partner, PricewaterhouseCoopers LLP

Immediate Past Chair: Leah Lawrence, President, Clean Energy Capitalists Inc.

Chair Elect: Denis Painchaud, Director, International Government Relations, Nexen Inc.

Second Vice Chair: David Allen, Strategic Business Consultant

Vice Chair, Finance: Bill Brunton, Senior Vice President and General Manager, Hill + Knowlton Strategies Alberta

CEO: Adam Legge, President and CEO, Calgary Chamber

Directors

David Allen, President, Calgary Land, Brookfield Residential Properties Inc.

Carlos Alvarez, Audit Partner, KPMG

Lorenzo DeCicco, Vice-President, TELUS Business Solutions

Rob Hawley, Partner, PricewaterhouseCoopers LLP

Wellington Holbrook, Executive Vice-President, ATB Financial

Phil Roberts, Director of BD & Marketing, Vintri Technologies

Linda Shea, Senior Vice-President, AltaLink

Mike Williams, Executive Vice-President, Corporate Services, Encana

James Boettcher, Chief Idea Officer, Fiasco Gelato

Brent Cooper, Partner, McLeod Law LLP

Management

Adam Legge – President and CEO

Michael Andriescu – Director of Finance and Administration

Kim Koss – Vice President, Business Development

Scott Crockatt – Director of Marketing and Communications

Rebecca Wood – Director of Member Services

Justin Smith – Director of Policy, Research and Government Relations

Leading Business magazine is a co-publication of the Calgary Chamber and Business in Calgary

Calgary Chamber 600, 237 8th Avenue S.E. Calgary, Alberta T2G 5C3

Phone: (403) 750-0400 Fax: (403) 266-3413

calgarychamber.com

Policy BitesSolving our city’s infrastructure issues through Calgary’s first citizen-led commission

“It is time for citizens to take a fresh look at the city’s fiscal model and consider new financing models that

can meet our city’s needs.” ~ Adam Legge

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Policy BitesSolving our city’s infrastructure issues through Calgary’s first citizen-led commission

A shiny paint job on a used vehicle can hide expensive bruises. Our 120-Point Certification process means your

DRIVING FORCE purchase is ‘healthy to the core.’

Don’t Get Caught With a Bad Apple!

Locations coast-to-coast-to-coastwww.drivingforce.ca

3 month/ 5,000 km Warranty | 30-Day Trial | Domestic & Import Brands

2332–23 Street NE, Calgary






TF: 1•877•753•8765

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Chamber Member Spotlights

The Calgary Chamber is proud to represent many Calgary businesses large and small; this month we are highlighting some of our industry leading members.

Alberta Women Entrepreneurs

Alberta Women Entrepreneurs as a 20-year supporter of the Calgary Chamber is celebrating 20 years of business. Publicly supported and funded since its launch in 1995, AWE is a not-for-profit organization providing tools and resources to help women across the province build successful businesses. AWE has supported women in business with access to startup and expansion capital, entrepreneur training and workshops and business advising, providing referrals and partnerships and mentorship opportunities.

For more information, visit AWEbusiness.com.

HUB International Insurance Brokers

HUB International’s global resources and local relationships create world-class results for clients. As a top 10 global insurance broker, HUB International offers property and casualty, life and health, employee benefits, investment and risk management solutions. With offices across North America, they are uniquely positioned to tailor solutions to meet local needs.

For more information, visit HUBInternational.com.

Jayman Homes

For more than 35 years, Jayman BUILT has been helping Calgarians build their dream homes. As an eight-time Builder of the Year, they pride themselves on carrying on a tradition of innovation through everything they do. For the Jayman team, the ultimate goal is to produce homes they can be proud of, and that customers are proud to live in. Jayman focuses on providing consistently excellent customer service believing the experience is as important as the product. Integrity pricing, effectively communicating process, integrating new technologies, understanding customers’ individual needs and committing to best practices are just a few of the ways that Jayman strives to offer the highest level of customer satisfaction. Jayman offers customers a wide range of beautiful homes in Calgary’s most desirable communities through three housing divisions: Jayman MasterBuilt, Innovations by Jayman and Jayman Modus.

For more information, go to Jayman.com.

The Chamber thanks the following long-standing member companies celebrating anniversaries this month for their years of support to the Calgary Chamber, and their commitment to the growth and development of Calgary.

Member name Years as a member

Alberta Women Entrepreneurs Assoc. 20

C3 (Climate Change Central) 15

Capital Power Corporation 15

Engenium Chemicals Corp. 25

Indus Canada Petroleum Ltd. 20

F.S.E. Financial Group Ltd. 15

Graycon Group 15

MK Strategy Group Inc. 15

PDL Contact Centres 15

Registry Unlimited 15

Sunwapta Solutions Inc. 15

Thanks


Upcoming Events

Tuesday, September 8 – Monday, October 12, 2015Vote for Small Business Week Calgary’s Award finalists

Small and medium-sized businesses are the engines of our community. They are job creators and drivers of our local economy, helping to create growth and innovation. Whether it is your neighborhood coffee shop, your favourite restaurant or the friendly mechanic, small businesses play an important role in our community and help make Calgary, Calgary. Celebrate and recognize Calgary’s small and medium-sized business community this month by voting for the finalists of the 2015 Calgary Small Business Week Awards.

Being a finalist for these awards is the result of exceptionally hard work and a great business. The winners of these awards often grow into Calgary’s medium and large businesses. Past winners have gone on to be pillars of our community and include Alberta Boot Company, Blaskin and Lane, Spolumbo’s, Village Brewery and many more. This year’s categories include breakout business, emerging growth, innovation, community impact, customer service, aboriginal entrepreneurship and environmental stewardship. All finalists are eligible for consideration to win the prestigious Small Business of the Year Award. Voting runs from September 8 to October 12, 2015. For more award and finalist information, as well as to place your vote for our city’s greatest small businesses, visit SmallBusinessWeekCalgary.com.

Small Business Week in Canada was founded by our official partner the BDC, and is powered locally by ATB Business.

Wednesday, September 16, 2015Brenda Andress: Game-changing leadership11:30 a.m. – 1:30 p.m.

Not everyone has what it takes to be a game-changing leader. Game-changers shatter the status quo and challenge the norm. They are agents of change in reshaping their organizations and industries in a meaningful and transformational way.

The visionary leadership and passion of Brenda Andress has helped carve a career pathway for women in a male-dominated world of professional hockey. One of Canada’s most iconic female trailblazers, Brenda Andress, founder and commissioner of the Canadian Women’s Hockey League, will share her inspirational story of building the world’s first female hockey league from the ground up, and how it has helped shape business and the world of professional sports.

Monday, November 23 – Tuesday, November 24, 20152015 Women in Leadership and Business ConferenceHyatt Regency Calgary | 700 Centre Street SE

Business and career growth are an ongoing process of moving forward, taking risks, continuous learning and setting goals to reach the next level. The Women in Leadership and Business Conference, supported by the Calgary Chamber, is a national, two-day interactive learning and professional development event for leaders and entrepreneurs. The platform of the conference is: Grow your Business and Advance your Career. The event is designed to engage delegates with speakers and peers during 12 workshops, keynotes, panel and discussion groups, and networking breaks. Keynote and workshop topics focus on current leadership and business topics from experts, authors and accomplished business professionals from Canada and the U.S. This year’s lineup includes bestselling author Barb Stegemann and communications expert Mark Bowden.

Join at the conference and be part of a group of 250 senior corporate executives and established entrepreneurs, who represent many of Canada’s leading companies and organizations. Grow your Business and Advance your Career.

For more information and to register visit wilbconference.com, email [email protected] or call 403.234.7004 to receive your preferred Calgary Chamber member ticket rate.

Watch for the Born2Lead Conference announcement for young women ages 16 to 30 who are emerging leaders and entrepreneurs.

For details and to purchase tickets for any of the Calgary Chamber’s events, please visit CalgaryChamber.com.




Prestige Railings and Stairs continues its “rise and run” to the top of the stair and railing industry in Alberta as we once again have received the Consumer Choice Award for Business Excellence in both Calgary and Edmonton. For well over a decade, Prestige has been privileged to receive these awards – a constant reflection of our dedication to quality and a sincere effort to exceed customer expectations – every step of the way.

Prestige, through our sister company, Royal Oak Circular Stairs Ltd., continues to build the highest quality stairs in the industry and we pride ourselves on helping our customers realize their dreams in creating a focal point in their homes with unique designs and extraordinary craftsmanship.

Prestige offers an extensive variety of quality products, all the way from glass stair treads and stainless steel components to spindles featuring Swarovski crystals; from LED accent lighting to interior and exterior spiral stairs.

Prestige continuously works with architects and designers, builders, contractors, and building and home owners to

achieve the goals and visions of each individual customer. Whether it be a starter home with a feature railing or a commercial property with 10 stories of interior railing that needs retrofitting, Prestige is the only call you need to make.

For well over 25 years, Prestige has been pleased to set the highest standards in the industry and will continue to raise the bar and focus on improving the product and the process. While the customer doesn’t realize it in most cases, Prestige is the only stair and railing company to be ISO 9001 certified and the only stair and railing company to be a member of the Architectural Woodwork Manufacturers Association of Canada.

This speaks to the Prestige commitment to constant evaluation and improvement in an industry where we already set the bar for quality. The Company’s vision of being the most respected, reliable and sought after provider of all things stairs and railings to the residential and commercial construction industry, is the focus of everything we do. While the awards are a nice pat on the back and a huge morale booster, we know the work to improve never stops.

Prestige Railings and Stairs Ltd.

Bon TonMeat Market

Time to order your fresh free range Thanksgiving turkey

Our friendly experienced staff are always around to help make sure any customer will be a returning customer.

403.282.3132 | 28 Crowfoot Circle NWwww.bontonmeatmarket.com

Bon Ton is proud to be your Consumer ChoiceAward winner for 15 years in a row

15-time winner

Hand-crafted excellence.

2777 Hopewell Place NE Calgary (403) 250-1020 • Toll Free: 1-800-382-8502

Prestige would like to thank you, our customers, for more than 25 successful years in business. We look forward to working with you over the next 25 years!

www.prestigerailings.com

http://pretigerailings.com

http://bontonmeatmarket.com

Sizeland Evans | 25

th Anniversary | 1

Sizeland Evans a Quarter Century Strong

Patricia Evans was brought up surrounded by generations of family members who worked in the construction industry as well as an array of

fine artists. It only makes sense that she would create her life’s work by putting these two areas together—the creative force merging with the passion for building—by completing a Bachelor of Interior Design and becoming a Licensed Interior Designer with the Alberta Association of Architects. Evans took it a step further and launched her company Sizeland Evans Interior Design Inc. in 1990 and now, 25 years later, it is one of the biggest independent interior design firms in Western Canada.

As an interior design project management firm, Sizeland Evans has evolved over the years, from the early days of preparing manual drawings to now utilizing high-tech, 3-D renderings or animated fly-throughs to quickly and accurately represent a final design. Sustainability is now the first consideration in any design so Sizeland Evans now works with walls engineered to “move” with client’s needs rather than be dry-walled in place and fed into landfills with every architectural change.

While technology and time has evolved interior design in many ways, the fundamentals haven’t changed.

By Rennay Craats

Dunphy Best Blocksom Front Reception

Patricia EvansPhoto: Jager & Kokemor Photography

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Sizeland Evans has always led clients through the entire design process, from helping with building searches, cost analysis, space planning, working drawings, field reviews, and tendering for contractors all the way through to warranty walk-throughs. It’s the expertise along with the care and attention at every stage that has kept clients loyal for decades. Clients are special and are treated as such at Sizeland Evans, which helps foster these incredible relationships.

“We see each company as unique and not by category and the solutions are different for every client,” says Evans. “The look is their brand and not our brand.”

Evans particularly enjoys getting to know a company and its employees and leaders well to determine exactly who they are and what they need. From there she can design a space that ensures a company’s culture is reflected, whether that is with open spaces to encourage collaboration, enclosed offices to facilitate focus work or a combination of the two. In the end, the designers get to understand the client’s business strategy and link the space to their business model.

Sizeland Evans has helped express clients’ brands in 55 buildings downtown and 20 suburban locations with projects ranging from 10,000 to over one million square feet, and the firm is the only local interior design firm that has completed four Calgary projects of over one million square feet each over their 25 years in business. The firm recently completed 14 floors for Pembina Pipeline Corporation and is currently working on a new 220,000 square foot head office building for ATCO in Lincoln Park.

As Evans and her staff celebrate their successful quarter-century in business, she can’t help but look back at the firm’s humble beginnings. She and her former partner Georgi Sizeland started working out of Sizeland’s basement, using borrowed funds to get the company off the ground.

“When I first came here from Manitoba I borrowed one suit from my sister and bought a second suit, and that’s all I wore for two years,” Evans says. They also rented a parking spot downtown not far from their current 5 Avenue SW offices so they could control costs as they went to visit their mainly downtown clientele.

Photos, this page: Pembina Pipeline Corporation

dirtt.net

Congratulations on your fi rm’s many achievements.We’ve always appreciated your commitment, approach, impeccable designs, and willingness to work together to achieve the very best for each client. We want to celebrate all that we have created together and look forward to working with you in the future.

Congratulations to

Sizeland Evansof innovative design

25yearson


Congratulations on your fi rm’s many achievements.

SizelandEvans_8.375x11.25_July2015_FINAL.indd 1 2015-07-08 11:53 AM

Sizeland Evans | 25

th Anniversary | 3dirtt.net


Congratulations to

Sizeland Evansof innovative design

25yearson


Congratulations on your fi rm’s many achievements.

SizelandEvans_8.375x11.25_July2015_FINAL.indd 1 2015-07-08 11:53 AM

http://dirtt.net

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This penny-pinching allowed them to pay back their families’ investment within a year and move the business forward. The contract staff they employed in the beginning eventually became full-time staff as Sizeland Evans made a name for itself in interior design and project management.

When her former employer, Rice Brydone, decided to close its Calgary branch office, it created a great opportunity for the fledgling firm. “We inherited a lot of projects at that time. Rice Brydone needed someone to take care of their active projects when they closed – like North Canadian Oils, a 100,000 square foot project—we were fortunate to have been given those opportunities,” she says.

The company grew as it landed merger projects in the early 2000s, boosting staff to 37. Sizeland Evans rode the ebb-and-flow market, peaking at 51 staff and settling between 30 and 42 over the years. Launching in a low market and then weathering several more down times throughout the 25-year history has made the firm strong and enduring. In fact, in many ways it was the low times that shaped the company and challenged the professionals within it to excel.

“That’s when you improve your processes, when you come up with innovative ideas, when you change the way you’re doing things that actually strengthens you to be more competitive in the future,” Evans says.

And now Sizeland Evans is riding out the most recent economic downturn with the spirit of grit and solidarity that got them through those that came before it. A diverse client base ranging from telecommunications to oil and gas, medical offices to hotels helps soften the blow of industry-specific downturns. And through it all, it remains important to Evans to keep her staff intact, even in tough times. In the slowdown in 2009, the firm didn’t downsize and while it was a rough year, Sizeland Evans was one of the only firms ready with adequate staff and experience to take on large projects on the other side of it.

“We landed two projects over one million square feet near the end of that year, and that wouldn’t have happened had we not hung in there together.”

Staff is a priority for Evans and it shows in everything from her commitment to their employment as they

Above: Brookfield Residential Head Office

Right: The BOW Floor 54 Skygarden (in conjunction

with Gensler)

Sizeland Evans | 25

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Haworth.com

CongratulationsSizeland evans

25 Successful Years in Business!

labbeleech.com

IDEAS NEED SPACE TO GROW, AND STRONG PARTNERSHIPS BUILD

THE BEST SPACES. WE’VE BEEN PROUD TO CALL SIZELAND EVANS

INTERIOR DESIGN OUR PARTNER FOR 25 YEARS.

HERE’S TO ANOTHER QUARTER CENTURY OF BIG IDEAS.

http://haworth.com

http://labbelleech.com

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‘hang in there together’ through economic slowdowns all the way down to the employee perks enjoyed at the office. That explains why so many of her staff have been with the company for 10 to 15 years.

Sizeland Evans employees are encouraged to be involved in the community through paid volunteer time to work at non-profit organizations of their choice as well as within the industry. Sizeland Evans is a member of organizations including BOMA (Building Owners and Managers Association), IFMA

(International Facility Management Association), NAIOP (National Association of Industrial and Office Properties), as well as being an Action Partner with Calgary Economic Development. These memberships allow the firm and its staff to participate in their initiatives and contribute as board or volunteer members of committees as well as lead presentations for them.

Participation in these professional associations helps Evans stay abreast of industry changes and developments locally, nationally and globally, which allows her to be familiar with the industry benchmarking while internally benchmarking her own projects as well. Her clients benefit from this compilation of information and application of global standards.

Employees are also encouraged to maintain a good work/life balance and to that end, they are offered the opportunity to work from anywhere for eight hours a week. With upgraded technology and IT specialists to link employees and their devices to the system, staff can work from home (or any other place they need to be).

Calgary Economic Development Global Business Centre

Norm Landry

Alta Interiors

Congratulations Sizeland Evans Interior Design

on being part of Calgary’s

for the past 25 yearscollaborative energy

www.calgaryeconomicdevelopment.comwww.aiccal.net

ALTA INTERIOR CONTRACTING (SERVICES) LTD.

Congratulations Sizeland EvansInterior Design on your 25th Anniversary!

4021 4 Street SECalgary, Alberta T2G 2W4 T 403.243.7444F 403.243.2623

[email protected]

http://calgaryeconomicdevelopment.com

http://aiccal.net

Sizeland Evans | 25

th Anniversary | 7

CED

Element

Your Deadlinesare OUR business.

• copy • print • scan • design

Print Partner to Sizeland Evans for 25 years

Congratulations

on your 25th Anniversary!

Calgary • Edmontonwww.carboncopydigital.com

Thank you to Sizeland Evans for your partnership and congratulations on your

25th Anniversary!

Congratulations to Sizeland Evans Interior Design

on achieving a major business milestone.

We look forward to continuing to work with you over the next

25 years.

L A W S O NP R O J E C T S

CONSTRUCTIONEXECUTIVESON CALL

#102, 7101 - 5 Street S.E., Calgary, Alberta T2H 2G2Phone: 403-265-2000 • Fax: 403-269-4244

www.lawsonprojects.com

Element Integrated Workplace Solutions Ltd. would like to thank Sizeland Evans Interior Design for 25 years of partnership and congratulations on your 25th Anniversary!

140, 4411 6th Sreet SE • 403.444.7390 • elementiws.com

http://lawsonprojects.com

http://carboncopydigital.com

http://elementiws.com

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“We find this gives the needed flexibility for people to look after family members, whether aging parents or young children,” Evans says.

Staff also benefit from Evans’ experience and training. She is continually learning on a variety of issues including environmental topics, leadership and building codes. She expects her staff to do the same.

“I don’t want people staying in the same spot. My expectation of my staff is that they be continually improving,” she says.

To aid in that endeavor, she ensures that her designers learn the entire scope of the work at every phase of a project. This level of access is uncommon at other larger interior design firms or architecture firms, where designers often only use a fraction of what they learned in school. At independent firms

like Sizeland Evans, however, designers are pushed to learn all aspects of the business and follow projects through from start to finish.

“We feel the client is getting value because the same person is going completely through the project, therefore communication is stronger,” Evans says, and she is ardent about ensuring interior design remains an independent profession in order to offer superior service to clients while developing highly skilled designers.

Top: Design Concept Rendering

Above Left: Heritage Business Interiors

Above Right: Fairmont Palliser Gold Wing Floor

Right: Downtown Corporate Daycare

Sizeland Evans | 25

th Anniversary | 9

Building with ConfidenceCommercial Office Interiors • Computer & Data Centres

Educational Facilities • General ContractingConstruction Management

Corporate Headquarters3 Skyline Crescent N.E., Calgary, AB T2K 5X2Ph:(403) 295 6100 | Fax: (403) 274 [email protected] | www.tribuild.com

Sizeland Evans Interior Design**Congratulations!**

For 25 Years of Designing the Way We Work

(403) 262-7400 • 700 – 110 - 12 Avenue SWwww.mulvey-banani.com

Congratultions Sizeland Evans Interior Design.It has been a pleasure working with

you over the last 25 years. We look forward to the next 25!

siftoninterlake.com | 403.243.1233

CongratulationsSizeland Evans Interior Design

on your 25th anniversary!

w w w . i t a l i n t e r i o r s . c o m

C o n g r a t u l a t i o n s S i z e l a n d E v a n s I n t e r i o r D e s i g n !

5746 Burleigh Cres. S.E.800.661.1208 • 403.259.3467 • www.tierrasol.ca

Congratulations to Sizeland Evans Interior Design

on your 25th Anniversary!

C a l g a r y • E d m o n t o n • V a n c o u v e r • S e a t t l e

CONGRATULATIONSSIZELAND EVANS INTERIOR DESIGN

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CONGRATULATIONS SIZELAND EVANS INTERIOR DESIGN

ON 25 YEARS!

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25th Anniversary!

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Size

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ns |

25th

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These highly skilled designers are the firm’s future, and this anniversary milestone has Patricia Evans looking forward as much as back. A recent renovation of the two floors in her own office space has created a physical reflection of what she and her design team do every day for clients; a design studio, library and conference space invites clients in so they can fully understand what the designers are doing and providing examples of what’s possible.

“It’s a demonstration centre to showcase design concepts and workplace strategy,” she says.

She’s also looked at the future of the company itself. In the next several years, she plans to bring internal members of the firm into the business and they will start taking a larger leadership role in the company.

But for Evans, leadership is not hierarchical but rather a product of teamwork. While Sizeland

Evans may be the umbrella under which all of the consultants and contractors work, each team member is valuable and crucial to the process. The firm often takes an empty shell of a space and specifies every aspect of it and the designers are the main coordinators of a large group of engineers, consultants, and contractors hired to fill out that shell. Evans sees herself and her staff as only part of this integrated team of professionals working together to exceed the client’s expectations.

And the team is what has led to Sizeland Evans’ success over the past 25 years. Evans credits her amazing staff, the supportive and talented consultants and suppliers, and the incredible long-term relationships with clients for the firm’s place near the top. Now with 25 years under their belt, Evans and her staff are looking forward to continue growing as they serve Calgary clients for years to come. •

403.266.2110www.sizelandevans.com

Olympia Trust

Standing from left to right: Dennis Braunwarth, Amy Kelso, Janice Lynch, Brittany Allan, Maggie Liu, Patricia Phillips, Deb Avery, Miranda Buxton and James Scott. Sitting from left to right: Jordan Martens, Andrew Boblin, Todd Schaan and Marion Phillips.

Where Potential Breaks GroundCelebrating 50 years of success, PBA Land & Development continues building

award-winning projects while elevating the Calgary community

by Lisa Johnston

PBA Land & Development • 50 Years339

PBA Land & Development • 50 Years • Page 2

THE HISTORY OF PBA LAND & DEVELOPMENT

Founded in 1965, PBA Land & Development (PBA) is a multi-faceted real estate development company known for its diverse portfolio of unique and high-end office, retail and industrial properties. PBA has always targeted long-term investments with a dedicated commitment to the Calgary community.

Hailing from West Virginia, PBA founder Joe Phillips made the decision to divest his money from his successful oil and gas ventures into a more long-term real estate strategy and be-lieved that Calgary was the land of opportunity.

Since 2003, the company has been co-owned by Joe Phillips’ daughters, Patricia Phillips, who serves as Chief Executive Of-ficer, and Michelle Phillips, a member of the Board of Direc-tors. They are surrounded by a dedicated and growing team who will help PBA embark on its next 50 years, elevating not only the Calgary skyline but also the greater community.

A contrarian-based company that embraces innovative ideas, PBA has developed some of Calgary’s most iconic proper-ties including Phillips Park, Phillips Square, Phillips Centre,

Strathcona Square Shopping Centre and the EUB building. Whether renovating and leasing existing properties or pur-chasing and developing new or existing land holdings, PBA maintains strong historical and community ties to the city. As an example, PBA’s corporate headquarters are housed in the 1911 Graphic Arts building in downtown Calgary. Renamed the Joe Phillips Building in 2005, this award-winning property has received significant attention and accolades.

PBA has been offering exceptional customer service and leading quality developments throughout the Calgary area. By pursuing strategic acquisitions that complement the broad PBA portfolio, the company is able to ensure that the design and development of its properties identify and integrate the needs of its occu-pants, making the community a better place to live and work.

Given the combination of the current market, the company’s existing portfolio and its tremendous undeveloped land base, PBA is exceedingly well positioned to maintain its position as an industry leader.

THE TEAM BEHIND PBAPBA is backed by a loyal, diversified and dedicated staff. Todd Schaan, CFO, joined the company at the end of 2012 with a

Joe Phillips Sr., Marion Phillips, Bill Britton and Ed Koetsier from their oil and gas days.

CIBC congratulates PBA Land & Development on 50 Years of making a difference in the Calgary community.

A Reason to Celebrate

CIBC Cube Design is a trademark of CIBC.


background in residential real estate, most notably as the for-mer CFO of Cardel Homes.

“What I love about the building industry is that I really feel that I am a part of something tangible that you can see and walk through,” says Schaan. “But what really attracted me to the company are the ethics of Patricia and Michelle.”

Andrew Boblin, Vice President of Development, agrees. “PBA is a lean, highly efficient company that has the opportunity to be flexible and progressive in how we proceed in real estate development. When we look at developing something, we make sure it is done right.”

PBA’s sense of pride in their ownership makes them stand out amongst developers. “Our employees are all extremely high achievers who are very dedicated,” adds Patricia. “We also have a very low turnover rate which is unique in today’s workplace.”

PBA is excited about recent additions to their team including Jordan Martens as Director of Leasing and Asset Management, Deb Avery as Senior Property Manager and James Scott as Vice President of Planning. With the recent additions, over $3 billion and 80 years of combined development experience in the executive team, and a keen understanding of family-run businesses, PBA is uniquely positioned to assist family-run companies and land-owners to maximize their assets and yields.

A CLOSER LOOK AT PBA’S PAST: STRATHCONA

SQUARE SHOPPING CENTREAfter completing graduate school, Patricia Phillips returned to PBA in the early 1990s and began work on Strathcona Square Shopping Centre, located at what was then the west edge of the city.From the start, PBA took on a different approach with the

development. A questionnaire was sent to all residents prior to the commencement to determine what the community wanted in a shopping complex including the tenant mix. The economy in Calgary had taken a downturn, so it was impor-tant – as it has always been for PBA – to get this project right from the beginning.

“We ended up putting in a number of retailers who were new to the business,” recalls Patricia. “We have always been proud that we helped them fulfil their dreams of moving forward in their careers at a time when there had been a lot of layoffs in the city. It really ties into our mission statement: where potential breaks ground.”

Strathcona Square went on to win the International Council of Shopping Centers Award for innovative design and construction – a further testament to the central hub it became for the residents in the community and one that was very different from the indoor mall experience that was more prominent in Calgary at the time.

AN INSIDER’S LOOK AT PBA’S FUTURE PROJECTS

A common phrase used at PBA is “building communities within communities.” When looking to develop a property, PBA’s main goal is to create an environment where everyone involved succeeds. While PBA obviously wants a building or buildings full of happy, paying tenants, fundamentally understanding their tenants’ businesses and their goals helps create an environment where they have a greater chance of success.

“Creating synergies between tenants provides opportuni-ties for everyone,” says Michelle Phillips. “Every day we try to foster and grow relationships with our partners, be it the tenants, our consultants and contractors, the brokers who

PBA is excited about recent additions to their team including

Jordan Martens as Director of Leasing and Asset Management,

Deb Avery as Senior Property Manager and James Scott as Vice

President of Planning.


bring the deals. By creating those connections, we personalize our business relationships. The old adage, ‘sorry, it’s just business’ doesn’t fly at PBA. Surrounding ourselves with individuals and companies that have a similar approach and ethics makes each day a new and exciting journey.”

This philosophy is being incorporated in two upcoming projects that are not only changing Calgary’s skyline but also the lives of Calgarians and those visiting the city.

A development permit has been applied for to develop a 300-room hotel on 5th Avenue and 5th Street. The 27-storey hotel designed by Gibbs Gage Architects will consist of two separate masses juxtaposed around a common core. One tower will be a dark charcoal rectilinear mass while the other will consist of an angular plane encased in fritted curtain-wall glazing to create a unique skyline presence. The use of glass, distinctive cladding and canopies at grade will create a very engaging and memorable pedestrian experience.

The hotel offering will be a 180-room select service Courtyard by Marriott and 120-room upper upscale boutique Autograph Collection by Marriott that will have a distinctive urban feel and energy reminiscent of large metropolitan centres such as Manhattan, London and Barcelona. The introduction of Calgary-specific imagery, amenities and cuisine will provide guests with the convenience of an internationally recognized hotel brand tailored to Calgary’s lifestyle.

With a planned 3,000-square-foot main-floor restaurant, roof-top resto-lounge with outdoor seating, conference facilities, enhanced fitness amenities and +15 access, this hotel, break-ing ground in early 2016, will be a desired destination for both the corporate traveller and tourists alike. While PBA will own

both the physical asset and the hotel business, the hotel will be managed by Concord Hospitality Group, an award-winning hotel management firm based in Raleigh, North Carolina. Concord currently manages over 80 hotels across North America.

Also underway, with an anticipated construction start in the first quarter of 2016, PBA’s 1.5-acre mixed-used development on 17th Avenue will combine retail, office and purpose-built rental residential, creating a community within a community and providing amenities serving both the building tenants and the greater Beltline area.

A four-storey commercial building along 17th Avenue will house over 25,000 square feet of main-level retail and another 92,000 square feet of personal service, medical and office on the remaining floors. The 26-storey residential tower will consist of street accessible live-work units and a combination of one- and two-bedroom apartments.

Designed by Gibbs Gage Architects, the commercial and residential buildings will have a unifying angular design that utilizes concepts and themes of rhythm, pulse, flow, patterns and movement taken from the vibrancy of 17th Avenue.

BREAKING GROUND IN COCHRANE

It is PBA’s uniqueness as a developer that has presented the company with the opportunity to embark on a new develop-ment in the rapidly growing town of Cochrane. While PBA has not previously built in the Cochrane area, the Phillips family has

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Congratulations PBA Land & Development on 50 years of

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Also underway, with an anticipated construction start in

the first quarter of 2016, PBA’s 1.5-acre mixed-used development

on 17th Avenue will combine retail, office and purpose-built

rental residential, creating a community within a community and providing amenities serving

both the building tenants and the greater Beltline area.

owned a large piece of land under a separate company, Philco Farms, in the southwest portion of the town.

“The Phillips family has a very long connection to the Cochrane community and the residents there,” says Boblin. “Like our past developments, Southbow Landing will be a community within a community and an integral part of the town while respecting what Cochrane stands for.”

While a significant portion of the development will be retained as environmental green space, the development will include 50 acres of commercial space, approximately 1,700 single-family residences and an additional 800 multi-family residences.

To help cement this long-term relationship, PBA, in partnership with Philco Farms, presented a cheque for $1.35 million in support of Cochrane’s new multi-sport centre, becoming a title sponsor of the Phillips Curling Centre.

“We have been an active part of the Cochrane community since we purchased this 545-acre parcel of land over 45 years ago,” says Patricia. “This sponsorship demonstrates the way we live our mission: exceeding the ordinary, integrating the past with the future, and making a difference. The Phillips family intends to develop a legacy community at Southbow Landing, reflecting the energy, enthusiasm and community values that make Cochrane one of the best places to raise a family in Alberta.”

BUILDING LONG-LASTING RELATIONSHIPS

“PBA has always tried to build long-lasting properties but I think just as important is PBA’s integrity and its relationship building,” says Boblin. “We only do business with people we can trust, respect and who have aligned philosophies. We have long-lasting relationships with these groups and people whether it be our legal team, our consultants or our tenants. We forge a relationship with them that is mutually beneficial and stands the test of time.”

In its 50-year history, PBA has worked alongside many of Calgary’s esteemed businesses, and the team at PBA would like to thank the long list of companies that have stood by them in the development of Calgary’s communities.

“I think Gibbs Gage is a good example of a partnership we have had for 50 years,” adds Patricia. “They have been instru-mental in us winning numerous architectural awards and that has boded well in their success as well.”

From a corporate-governance standpoint, Schaan states that PBA has always operated as a reporting issuer. PBA has regular board meetings and complies to all reporting requirements, making it easier to move forward with strategic partnerships.

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COMMUNITY SPIRIT / 50 SQUARE FEET OF HAPPINESS

With its continued focus on elevating the entire community, PBA is an active supporter of a number of philanthropic endeavours including Alberta Alpine, Calgary Women’s Emergency Shelter, Business Fore Calgary Kids, Calgary Homeless Foundation, Canadian Red Cross, Heart and Stroke Foundation, Libin Cardiovascular Institute, Movember, Ride to Conquer Cancer and the YWCA.

They also have a number of tenants from the non-profit sector including the Terry Fox Foundation, Big Brothers and Sisters, and helped the Magic of Christmas this past holiday season by donating a vacant space to use as its operating base.

“We have been very involved in giving back to the com-munity,” says Patricia. “We just tend to do it in a much more understated way.”

As a celebration of PBA’s 50 years in business, the company has launched a new community campaign called 50 Square Feet of Happiness. Instead of shining the light on the company, PBA decided to turn the anniversary into a community celebration.

“The 50 Square Foot campaign is really a low-key effort to promote happiness and goodwill amongst the community rather than an advertising campaign for PBA,” states Boblin. “We wanted to do something that encouraged others to be happy and optimistic – generally the feeling of Calgary.”

The social media campaign uses a large blue box – 50 square feet in size – that will move to different spots of the city. Via the website, http://www.50sqft.com/, Calgarians are asked to suggest things that can fill the box to make their fellow residents happy. The campaign kicked off in Eau Claire in July with the bin filled with flowers. Passersby could pick one for themselves or a friend an effort to spread happiness. Other future boxes may include balloons or massage chairs – the possibilities are endless – based on the suggestions of people visiting the social media site.

PBA’S PROMISING FUTURE While PBA has been positioned as a boutique developer and landowner usually focused on the entrepreneurial tenant, the door to the future is wide open as they pursue other opportu-nities in the Calgary area and other North American markets.

Over the last few years PBA has been strategically identifying long-term opportunities and is now positioned to see the development of many unique and outstanding properties.

“We are going to see a lot more building in the future,” says Patricia. “We are the envy of many of the developers in Calgary because we do have very extensive land holdings – in down-town Calgary, the South Central industrial area and other parts of the city.”

As PBA moves into its next 50 years, the esteemed company will not only be adding significantly to their portfolio of properties but will also be enhancing the city’s skyline and the many commu-nities within the community that Calgarians call home.

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347

Bethany Care Society| 70th Anniversary | 1

Celebrating70 Years

Bethany Care Society | 70th Anniversary | 2

n1944,fiveAlbertanssetouttoraise$10,000topurchaseapropertyonwhichtosupport19peopleunabletoliveontheirownduetopoorhealth,disabilityorfamilysituation.Littledidtheyknowthatthisfirstlocationin1945,calledBethanyHome,wouldevolveintoaworld-classorganizationdedicatedtocareandhousingforseniorsandpeoplewithdisabilities.Today,70yearslater,Bethanyhasgrowntoincludesevencarecentresand13independentlivinghousingbuildingsinsouthernAlbertaandprovidescaretoaround2,000residents.

“Wewerefoundedbyindividualswhohadastrongfaithbackgroundandreallyfeltaneedtoserveseniors,”saysBethany’spresidentandCEOJenniferMcCue.“Atyear70,westillhavethatpassion.Wearefaith-based,althoughweservepeopleofallfaithsandbeliefs.Whatwasimportanttoourfoundersisimportanttoustoday.”

What’smostimportanttothededicatedteamofmorethan1,400staffisofferingawiderangeofhousingandcareoptionsforseniorsinordertocreatecaringcommunitiesthroughleadership,qualityservices,innovativeprogramsandincrediblepeople.

“Bethanyisproudtohavereachedits70th anniversaryandthoughwereflectback,weremainfocusedonthenext70years.AsAlberta’sseniorspopulationgrows,wewillcontinuetorespondtotheirneeds,”saysMcCue.

Bethanyproudlyprovidesseniorswithholisticcareandhousing,coveringthegamutofhealth-careoptions.Whilenoteverylocationoffersalllevelsofsupport,withcentresinCalgary,Airdrie,Cochrane,Didsbury,RedDeerandSylvanLake,theorganizationspansthecontinuumofseniors’housingrequirements.

A Legacy of Care at Bethany Care Society

IWritten by Rennay Craats

Bethany Calgary.


Bethanycaterstoseniorswhocanseetotheirownneedsandliveindependentlytothoserequiringlong-termcareduetomedicalissueswithallpointsinbetween.Bethanyisalsodedicatedtotacklingthechallengesassociatedwithdementia,offeringavarietyofprogramsaimedatsupportingfamiliesandresidentswithmanagingthecondition.

“Weprovideavarietyofhousingandcareoptions,rangingfromindependentlivingtosupportiveliving,continuingcare,specializeddementiacareandcommunityservices,”saysNancyHughes,vicepresidentandCOOatBethany.

Regardlessofthelevelofcarerequired,eachresidentistreatedrespectfullyandindividually.Everyresidentneedssomethingdifferenttoachievehisorherhighestqualityoflife,andBethanyisdedicatedtoprovidingexcellenceincareandmeetingthosespecificneeds.

Acomfortableandhome-likeenvironmentalongwithfunactivitiesandoutingscangoalongwaytowardhealingandhappiness,andBethanystrivestomakeeveryspaceanenjoyableexperience.Sincethebeginning,Bethanyhasbenefitedfromvolunteersandtodayitcallsonitsmorethan1,000volunteerstofurtherenhanceresidents’lives.Theyareanintegralpartoftheorganization,whethertheyareplayingmusic,helpingwithgardening,takingresidentsoncommunityoutings,leadingclassesorhelpingatmealtimes.

Throughthesevolunteers,Bethanyisabletoprovideresidentswithmoremeaningfulinteractionsandactivitiesandcontributetowhatmakestheorganizationunique:itsfocusonholistichealth,philosophyofcareanditsfaith,whichisatthecentreofallthatitdoes.

Seniors FacilitiesNew Work & RenovationsCommercial & Retail ProjectsHospitals, Schools, Churches & Recreational BuildingsNew Office Space & Build-Outs

Construction Management &General ContractingBuilding a Better World

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Congratulations to Bethany Care Society! Westcor Construction is proud to play a part in your Success.

“Bethany is proud to have reached its 70th

anniversary and though we reflect back, we

remain focused on the next 70 years. As

Alberta’s seniors population grows, we will

continue to respond to their needs,”

- Jennifer McCue

The Riley Estate, purchased in 1945 for $10,000 became the Bethany Home and opened in 1946.

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Beingafaith-basedorganization,Bethanynotonlycaresforclients’physicalneedsbutalsotheirspiritualhealth.Fordecades,Bethanyhasincludedpastoralcareinitsmandate.

“OurChristianrootshaveinfluencedandshapedourholisticapproachtocaringforseniors.Weareafaith-basedorganizationandourchaplainsministertoresidentsandfamiliesrepresentingawidevarietyoffaithsanddenominations.Weunderstandandrespectthatmanyspiritualpracticesarerelationshipbased.Weprovideourresidentswiththeresourcestheydesiretohonourtheirspiritualbeliefs,”saysMcCue.

Andbeliefsarevaried.Thereare24primarylanguagesspokenorunderstoodand40religiousaffiliationsrepresentedwithinthelong-termcareresidentsatBethanylocations.ThereisnolackofconvictionandpassionatBethanyfromeitherstafforresidents–butwhatcanbechallengingisfindingtheresourcestooperate.

EachyearBethanyreceivesandspends$90milliontocreatecaringcommunities.AlbertaHealthServicesprovidesoperationalfundingtopayfornursingandtherapeuticcareforresidentswhiletheresidentspayanaccommodationfeethatissetby

We are people creating exceptional communities.

Every day Stuart Olson positively impacts the businesses we serve, the communities in which we operate and the lives we touch.

Shaping the future of our communities is a privilege and a responsibility. We are inspired by the opportunity to enhance potential and make a lasting impact, which is why we are proud construction partners with organizations such as the Bethany Care Society.

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BETHANY CARE SOCIETY ON 70 YEARS!CONGRATULATIONS

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Congratulations Bethany Care Society on your 70th Anniversary!

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Congratulations on your 70th Anniversary, Bethany Care Society!

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Congratulations to Bethany Care Society!

Here’s to another 70 years of continued success!

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governmenttocovertheirroomandboard.Foralladditionalservicesandofferings,communityandcorporatesupporthasbeencritical.

“WeareassistedfinanciallybyBethanyCareFoundation,aregisteredcharitywhosesolepurposeistoraisefundsforBethany.Thefundsraisedsupportprogramssuchasmusictherapy,andpastoralcareaswellasmuchneededequipmentsuchasblanketwarmers,therapeutictubsandbusesforcommunityoutings.Individualsandbusinessescanmakedonationsonlineatbethanycarefoundation.com,”saysAlasdairSmith,vicepresidentandCFOatBethany.

Lastyearindividuals,organizationsandcompaniescontributedmorethan$620,000toBethanyCareFoundation.Withuncertaingovernmentfunding,thisgenerosityisevenmoreimportantforBethanytocontinueprovidingitslevelofqualitycare.

Witheverythingthathaschangedinthepastsevendecades,it’sthathighlevelofcarethathasneverwavered.Throughexpansionintonewlocationsandtheadditionofnewprograms,ensuringclientsaretreatedwithrespectanddignityhasremainedparamount.

Bethanyhasalwaysbeenanadvocateforseniorsagingintheircommunity,andtothatendislooking

“Our vision is that seniors will be able to move through the continuum – to live independently and when they

require more support we’ll be able to support them in that community.” -Jennifer McCue

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forwardtoopeninganewcontinuingcarecentreinBethanyRiverview.Thisfacilitywillhouse180long-termcareandsupportivelivingresidentsinacommunityalreadyhousingmorethan400independentseniors.

“Ourvisionisthatseniorswillbeabletomovethroughthecontinuum–toliveindependentlyand

whentheyrequiremoresupportwe’llbeabletosupporttheminthatcommunity,”saysMcCue.

Withthismodelseniorscanstaywithinthecommunityastheygetolder,takingadvantageofthevariouslevelsofsupportastheyfindtheyneedthemwhilemaintainingtheirsenseofhomeinthecommunity.

Bethany Didsbury is a 100-suite care centre that provides care for residents of the town of Didsbury and surrounding areas.

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Bethanyhasexcelledatsupportingclientsandmeetingtheirneeds,nomatterwhattheyare,for70years.Anditsfocusoncreatingcaringcommunitiesandensuringstaffmeetsthemedical,socialandspiritualneedsofresidentsandclientswillcontinuetoserveAlbertaseniorsandtheirfamiliesfordecadestocome.

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Dynamic Source • 15

th Anniversary | 1

After 15 years in the electronics component manufacturing business, the leaders at Dynamic Source Manufacturing Inc. are giving a nod to their past while keeping their focus firmly toward the future.

Hitting this milestone anniversary has led founders John Geissler, director of engineering, Duane Macauley, president, and Sherman Cunningham, Chairman to take stock and re-establish the company’s core values, direction and brand.

“We are poised for growth and we’re looking at what we can do internally and externally to achieve that,” says Geissler. “It was a great chance for us to talk to our employees, analyze our operations and really find out what makes us unique and a strong competitor. Our new values get to the root of who we are and will help take us to the next level with focus.”

Since 2000, DSM has acted as the manufacturing arm for its western Canadian customers, building a variety of high-quality electronic components. What was born out of the telecommunications boom at the turn of the century has evolved to include a diverse resumé in the communications, oil and gas, industrial, military, and medical industries. DSM-manufactured or -built parts have found their way into unique products over the years including an offender tracking ankle bracelet, a wireless bandage that measures vitals, and antennas for a Corvette C7 Stingray that was modified to allow a quadriplegic race-car driver to drive using only head movements.

“We also do a lot of prototyping for different customers and small, limited runs,” says Geissler.

By Rennay Craats

Dunphy Best Blocksom Front Reception

GROWTH&EXPANSION@Dynamic Source Manufacturing

by Rennay Craats

355

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The mixture of long-term larger clients like Novatel, Vecima and Extreme Engineering (division of Schlumberger) with a handful of smaller companies has worked well for DSM, allowing it to customize its manufacturing solutions around its clients’ individual needs.

“We’re not a cookie-cutter solution in which everyone has to fit our mould – we’re the opposite. We adapt to their needs,” says Macauley.

DSM focuses on customer intimacy, engaging with customers to find out what’s important to them and striving to deliver it. The manufacturers go the extra mile to make the process seamless and easy no matter the project. Many of the company’s clients have been with them from the start, and they value their loyalty and work hard to cultivate these relationships.

“We have great customers and we owe a lot of our success to the growth and success of our customers,” he says.

Customers aren’t the only ones growing. Dynamic Source Manufacturing has grown significantly over the past 15 years. It started out in a small facility with six employees and now boasts a roster of over 100 staff members and a 30,000-square-foot facility. Despite this growth, DSM maintains a small-company mindset with approachable top management, a collaborative

VECIMA

“AS A COMPANY WE ARE ALWAYS LOOKING TOWARD WHAT’S NEXT FOR

TECHNOLOGY IN THE INDUSTRY” -JOHN GEISSLER

Vecima would like to thank Dynamic Source Manufacturing for

14 years of partnership and congratulations on their 15th Anniversary!

www.vecima.com

DSM employee, Laura Geissler scans material using Cogiscan

tracking system.

Pant. #122U Pant. #1787U Pant. #271U Pant. #375U Pant. #326U Pant. #298U

Thank you Dynamic Source Manufacturingfor 15 years of successful partnership.

403.338.6900TEKTELIC.COM

7657 10th Street NE, Calgary AB

http://tektelic.com

http://vecima.com

Dynamic Source • 15

th Anniversary | 3

work environment and quick decision-making. This explains why it has many employees who are celebrating their 10th anniversary with the company and some inching toward their 15th. It’s a great place to work and the founders are grateful to have such a dedicated group of team leaders and employees in the office and on the floor.

Some of DSM’s growth is also taking place south of the border. While it has had a procurement office operating in Phoenix since 2012, DSM is set to open a full manufacturing facility there in the fall. Some equipment from the northeast Calgary facility is earmarked for the new branch, which will serve to free up facility space for the company to move into new areas of manufacturing here and more effectively service customers in the U.S.

These new areas and the subsequent technological innovations adopted by DSM are largely spurred by customer requirements – from its industry-leading automated equipment to the Kanban inventory control system that allows customers to streamline production by forecasting needs to the POURS inventory management software that links suppliers and consumers.

Another of the key innovations DSM uses is the Cogiscan Track, Trace and Control (TTC) System. Since 2007, Cogiscan has provided traceability for specific products as per individual client mandates, but now DSM is expanding the system to cover products from all clients throughout the factory.

“With this upgraded system we will improve our efficiencies throughout the materials process, providing both us and our customer improved response time, inventory accuracy and critical traceability tracking,” says Macauley.

Cogiscan tracks component usage within the facility and attaches a unique ID to each component that is placed on a board. It then ties the serial number of the

NOVATEL

“WE’RE NOT A

COOKIE-CUTTER

SOLUTION IN

WHICH EVERYONE

HAS TO FIT OUR

MOULD – WE’RE

THE OPPOSITE.

WE ADAPT TO

THEIR NEEDS.”

-DUANE MACAULEY

People are the key to success.

Cenera congratulates Duane Macauley and the entire team at DSM on 15 years of success and innovation.

(403) 290-0466

CENERA.CA

I N T E G R AT E D H U M A N R E S O U R C E A N D B U S I N E S S C O N S U LTA N T S

CONGRATULATIONS DYNAMIC SOURCE MANUFACTURING

As the world’s premier supplier of

OEM GNSS high precision positioning technology, NovAtel depends on

partners like you to keep us in the lead.

www.novatel.com

http://cenera.com

http://novatel.com

end product to all the components that made it up, all the while offering real-time quantity tracking to better manage inventory.

“As a company we are always looking toward what’s next for technology in the industry,” Geissler says.

DSM also recently purchased a 3D printer that will benefit its quick-turn prototype clients. Customers can design a product and have it printed to check for proper fit and function. Then they can tweak the design and reprint it at minimal cost to perfect it before spending big money for mass production.

Most notably, last year DSM installed $1 million worth of state-of-the-art surface mount lines that are capable of placing upwards of 60,000 components an hour depending on the configuration. Not only do they operate incredibly quickly and accurately, they also take up a fraction of the space of the older ones. The extra space will be used to house new technologies and equipment that will allow DSM to offer additional services to both new and existing clients.

In the 15 years since it hung out its shingle, Dynamic Source Manufacturing has carved out a place for itself as a top manufacturer of components for highly complex industrial products. And now it’s building on its base of fantastic customers, loyal employees and years of experience for the company’s next phase of growth and expansion in the U.S. and beyond.

Providing quality, flexible customized manufacturing for 15 years.

http://dynamicsourcemfg.com/

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403.275.3883SignalCraft.com6815 – 8 Street N.E., Suite 295Calgary, Alberta, T2E 7H7

Thank you Dynamic Source Manufacturing for helping to contribute to our success.

Congratulations on your 15th Anniversary!

Above: The team at DSM; Below: Two of the DSM founders, Duane Macauley and John Geissler are excited

for what the future holds at DSM.

www.arrow.com

Providing extraordinary value to the best technology companies in the world.

Arrow Electronics congratulates Dynamic Source Manufacturing for 15 years

of business. We are proud to be part of your success!

http://dynamicsourcemfg.com

http://arrow.com

http://signalcraft.com

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THE PRODUCERS // NEWS

It began with a simple yet ambitious idea scribbled on a restaurant napkin in 2004: produce an event featuring a well-known speaker, sell tickets at a reasonable price to

the public and make a profit. In theory it sounded great. In reality, not so simple, as Andy McCreath and Christian Darbyshire of tinePublic Inc. soon discovered. Eleven years later, their business has grown and evolved to include not just world-class events, but public relations, event and awards show production for clients, nightclubs and

real estate. As the cliché goes, it took a lot of hard work, perseverance and a bit of luck to get to where they are now.

In their late 20s, the lifelong friends – living in different cities and working in different jobs (McCreath was working for the National Hockey League in New York City, while Darbyshire was working for an entertainment company in Toronto) – dreamed of doing an event with former U.S. president Bill Clinton. They sent letters to him requesting

The ProducersThe Growth and Evolution of tinePublic Inc.

ABOVE: CHRISTIAN DARBYSHIRE, FORMER U.S. PRESIDENT GEORGE H.W. BUSH,

W. BRETT WILSON, KELLY HRUDEY, FORMER U.S. PRESIDENT GEORGE W. BUSH

AND ANDY MCCREATH, 2009.

PHOTO SOURCE: GREG PAUPST PHOTOGRAPHY

BY PARKER GRANT


that he entertain their offer. Undaunted by the silence and the repeated rejection letters they received in return, they continued to pursue Clinton.

“We wanted to do an event with the biggest name we could think of,” recalls McCreath. “Bill Clinton had finished his presidency. We knew that if we could convince him to work with us on an event based on Canadian/American relations it would be very successful.” While they were unable to book Clinton, the pair managed to land a smaller, though popular name at that time – Bill Rancic, the recent winner of Donald Trump’s The Apprentice. Rancic would headline the Young Professionals and Entrepreneurs Conference (YPEC), held in Calgary on January 17, 2005. With a crowd of 1,800 at the Jack Singer Concert Hall, it would be tinePublic’s first event.

“We went out and got sponsors and convinced a great group of people to speak at our event,” says Darbyshire. “At the time what we were doing was unique. I’m not sure we could replicate our success if we did the same thing today.”

TinePublic would go on to produce three more YPEC conferences, in Saskatoon, Chicago and Edmonton, all in 2005. Featuring speakers such as Kelly Hrudey, Peter MacKay, W. Brett Wilson, Murray Edwards, and then-premier Ralph Klein, the YPEC conferences both surprised and emboldened McCreath and Darbyshire. “We hoped we would be successful and we were,” Darbyshire says. “We got a taste of success, liked it and wanted more.”

And then a stroke of luck: Clinton said yes. “We were shocked,” recalls McCreath. “We had to come up with the money [to pay

Clinton], and we didn’t have it. We had to go to our parents and ask for it and did not expect they would give it to us. And then they said ‘yes, you have to do this.’ We were pretty lucky.”

Before they knew it, their dream had become reality. In October 2005, tinePublic produced an event with Clinton in London, Ontario, to a sold-out crowd of 6,000.

They would go on to produce a total of 10 shows with Clinton, from Halifax to Victoria and in every major Canadian city in between. Next they set their sights on former U.S. president George W. Bush, who they took on a six-city tour starting in Calgary in March 2009. It was Bush Jr.’s first public event after leaving the White House. They also landed an unprecedented and historical event with Bush Jr. and Clinton, speaking together in Toronto in 2009.

Over the next nine years, they produced close to 100 events across Canada with household names such as former U.S. president George H.W. Bush, former British prime minister Tony Blair, former chairman of the U.S. Federal Reserve Dr. Alan Greenspan, former U.S. secretary of state Colin Powell, California governor Arnold Schwarzenegger, Sarah Palin, Lance Armstong, Paul Volcker, Rudy Giuliani, Donald Trump, Elton John, Tony Bennett, the Dalai Lama, Gene Simmons, and Phil Jackson, to name a few.

Though the speakers changed, tinePublic’s way of doing business stayed the same. They ran a tight ship, doing everything from booking speakers to mailing invoices themselves, hiring contractors only when needed. They didn’t even have an office; each worked out of his home.

“It was Geoff Pulford, then at Harrison Pensa law firm, who offered up some of the best advice that we ever received,” recalls McCreath. “His firm was sponsoring one of our early events and he took us for lunch and told us to always keep our business lean and our expenses under control. He said the bigger your business gets and the more events you produce doesn’t necessarily mean greater profits if you have to hire 20 more people. We took his advice and to the present day we still don’t have any staff, it’s just the two of us.”

Sponsor relations also became pivotal. For each event tinePublic produced, three to six sponsors would come on board. “We realized early on that sponsorship was one


TINEPUBLIC WOULD GO ON TO

PRODUCE THREE MORE YPEC

CONFERENCES, IN SASKATOON,

CHICAGO AND EDMONTON, ALL IN

2005. FEATURING SPEAKERS SUCH AS

KELLY HRUDEY, PETER MACKAY, W.

BRETT WILSON, MURRAY EDWARDS,

AND THEN-PREMIER RALPH KLEIN, THE

YPEC CONFERENCES BOTH SURPRISED

AND EMBOLDENED MCCREATH AND

DARBYSHIRE.


of the most important aspects of putting on a successful event,” explains Darbyshire. “We learned to create extremely beneficial packages for sponsors and then fostered those relationships over the years. Many of our sponsors have been with us for almost a decade.”

Also helpful was the fact that their competitors – though many – mostly failed where tinePublic succeeded. Several tried to get into the speaker events game, but for whatever reason were unable to replicate the success that tinePublic enjoyed.

Like the speakers they worked with, McCreath and Darbyshire were becoming names in and of themselves. In 2008, they were named among Calgary’s Top 40 under 40, and in 2009, among Alberta’s 50 Most Influential People. In 2011, they were named among Canada’s Top 40 Under 40.

Darbyshire and McCreath were experiencing a new level of success. That level was eclipsed however, when they booked Oprah Winfrey for a January 2013 show in Calgary. They produced an ‘Evening with Oprah Winfrey’ at the Scotiabank Saddledome to a sold-out crowd. It was the largest event tinePublic had produced to that date.

“We needed to sell a lot of tickets,” Darbyshire says, “and we did. The show sold out in 15 minutes. We were blown away.”

They went on to produce six more shows with Winfrey across Canada and it can safely be assumed that the duo made out OK from that first nerve-racking show.

“Traveling through Canada on my first multi-city speaking tour was everything I hoped it would be,” said Oprah Winfrey. “Christian and Andy helped to create an exhilarating experience that I will always remember.”

TinePublic followed up on the success of the one female speaker tour with another when, in June 2014, they produced the Canadian book tour for former U.S. secretary of state Hillary Clinton’s new book Hard Choices. This was a new foray for the company in the world of book tours and was a successful venture.

The growth of their business goes well beyond book tours though. McCreath and Darbyshire have, over the years, expanded into several areas. They have co-produced awards shows and conferences including Canada’s Outstanding CEO of the Year (in conjunction with Caldwell Partners and Bennett Jones LLP), the Private Business Growth Awards (in conjunction with Grant Thornton LLP and the Canadian Chamber of Commerce), the Canadian Interuniversity Sport Awards and are working on the upcoming Entrepreneurs’ Organization Global Conference.


ABOVE: OPRAH WINFREY WITH CHRISTIAN DARBYSHIRE, 2013 CANADIAN TOUR.

PHOTO SOURCE: GREG PAUPST PHOTOGRAPHY



They have produced events for clients, including an event featuring the former president of France, Nicolas Sarkozy, for the National Bank of Abu Dhabi in Abu Dhabi, and an event in Calgary featuring General David Petraeus and Robert Zoellick for the Canada West Foundation and the U.S. Council on Foreign Relations.

Believers in giving back, Darbyshire and McCreath have given a lot of their time and expertise to charitable causes. In April 2014, they were co-chairs with recently appointed Lieutenant Governor of Alberta Lois Mitchell for the True Patriot Love Foundation’s fundraising dinner in Calgary.

“Andy and Christian were instrumental as co-chairs of the inaugural True Patriot Love Foundation gala in Calgary,” says Michael Burns, co-founder of the True Patriot Love Foundation. “They invested countless hours to make Calgary’s gala one of the most successful ever staged by the foundation. It raised more than $1.2 million to help support programs that assist our military, veterans and their families.”

In October 2014, McCreath co-chaired and Darbyshire was on the committee for Right to Play’s Calgary Red Ball Gala in October 2014, helping to fund sports programs for underprivileged youth.

In January 2015, they were on the committee for the Nathan O’Brien Children’s Foundation Charity Hockey Game at the Saddledome. Each now a father to young children, Darbyshire and McCreath were deeply affected by the story of Nathan O’Brien and his family, and wanted to do anything they could to help. “I thought about my three kids,” Darbyshire recalls with emotion, “and I couldn’t imagine what the O’Briens were going through. We wanted to help.”

Perhaps fitting for a couple of guys from Calgary who are in the events business, McCreath and Darbyshire became

partners in 2014 in the newly-opened Cowboys Night Club at the Cowboys Casino. “We had an opportunity to get in,” explains McCreath, “and we thought it would complement our business well. Paul Vickers sponsored a lot of our events over the years, and we liked working with him. It was a good fit.”

To many Calgarians, the Cowboys tent is synonymous with Stampede. “It seems to get busier every year,” Darbyshire smiles. “The lineups were insane this year. It’s a great time and everyone wants to be there.”

When they’re not producing events or awards shows, McCreath and Darbyshire have continued to sit on boards and do public and media relations. Clients have spanned many industries including entertainment, cosmetics, financial services and consumer goods. “PR is what we’ve always done,” says Darbyshire, “and we’ll continue to do it as long as we can. Being able to work with noteworthy clients such as Entertainment One significantly complements our events business.”

Up next, they are producing one of the leader’s debates (as part of the upcoming federal election) to be held on September 17, 2015 in Calgary, on behalf of the Globe and Mail.

Eleven years have brought a lot of growth for tinePublic. While events will always be a cornerstone of the business, other things have become important too. Darbyshire and McCreath have also matured from the 20-somethings they were in the restaurant scribbling on napkins. Both now 40, they have a newly renovated downtown office that they share with good friend Matthew Grieve of Maggnum Ventures. “It got to a point where we just couldn’t work out of our homes or coffee shops anymore,” says McCreath. They set up shop in their new digs three years ago, though they still don’t employ anyone full time.

What does the future hold? “The sky’s the limit,” muses Darbyshire. True entrepreneurs, the pair admit they are always looking for new opportunities. “We’d love to book Ellen DeGeneres for a tour,” says McCreath with a twinkle in his eye. “I think she’d be great. Hopefully we can get President Obama when he’s finished his second term.”

Like all things in life, tinePublic’s future is of course uncertain. If you’re a betting person though, odds are good.

“TRAVELING THROUGH CANADA ON

MY FIRST MULTI-CITY SPEAKING TOUR

WAS EVERYTHING I HOPED IT WOULD

BE,” SAID OPRAH WINFREY. “CHRISTIAN

AND ANDY HELPED TO CREATE AN

EXHILARATING EXPERIENCE THAT I

WILL ALWAYS REMEMBER.”

“Curiouser and curiouser!” Take a step through the rabbit-hole and see what the future will bring at Innovate Calgary’s tech party in Wonderland, where the city’s ever-expanding community of tech startups, discovery and innovation come together for a quirky and imaginative day of science, interactive tech and fun.

Innovate Calgary’s annual Tech Showcase is where technology and competition take centre stage for one of Calgary’s largest tech sector events showcasing some of the city’s most innovative, early-stage technology companies. An afternoon of electrifying energy, interactive technology displays and prizes, Tech Showcase shines the spotlight on the outstanding innovation happening right now, in your own backyard.

Take a stroll through the Alastair Ross Technology Centre (ARTC) and vote for your favourite time-warped exhibit as you browse the halls to take in some of the newest advanced technologies in Calgary, from robotics demonstrations and unmanned aerial vehicles to the latest in the medical and life sciences, software, digital media, energy, oil and gas, and more.

Exhibiting entrepreneurs will also vie for the most promising technology prize package, as they deliver their perfect pitch to a team of judges comprised of seasoned investors and entrepreneurs. The standout company will take home a $2,000 cash prize along with an in-kind prize package designed to help take their company to the next level of growth.

The display of ingenuity does not stop there. Head outside where more hands-on technology is ready to be explored. As for the drones overhead, they’re here for you – duck!

It’s always teatime in Wonderland. If you’ve worked up an appetite, head over to YYCFoodTrucks row. This year,

Innovate Calgary joins YYC Tech Gives, an initiative that’s bringing Calgary’s tech community together to give back. Be sure to bring a non-perishable food item or cash donation in exchange for a food truck ticket and grab a bite from some of the city’s favourite mobile eats.

“Tech Showcase is a venue for Calgary’s advanced tech sector to gain exposure and build connections, and it’s also a place where we can show Calgarians of all ages some of the finest technologies that are being developed in our city’s vibrant tech community,” says Dave MacKillop, manager of the ARTC.

More than 500 Calgarians are expected to walk through the doors of the ARTC, a building dedicated to supporting the growth of Calgary’s advanced technology sector, to take part in the innovative, dynamic and entrepreneurial spirit that lives here.

Tech Showcase runs as part of Beakerhead week, a smash up of art, science and engineering where more than 100 organizations come together to put on more than 50 events throughout the city over a five-day period.

Beakerhead runs from September 16-20, 2015 and includes an amazing program of events and installations including a blow-up playground complete with massive “sandbox for human ingenuity” and a 30-foot high version of the arcade claw game, called Station B.

Un-celebrate with Innovate Calgary and Beakerhead, and discover the next up-and-coming tech! To learn more about Innovate Calgary’s Tech Showcase and to register for this free event, visit innovatecalgary.com/events/techshowcase.

To learn more about Beakerhead and for a full listing of Beakerhead events happening around Calgary, visit Beakerhead.org.

Tech-Tock, Tech-Talk, Don’t be Late!See the latest in Calgary innovation at Tech Showcase 2015

BY ANDREA MENDIZABAL

Date: Thursday, September 17, 2015Time: 4-8 PM

Location: Alastair Ross Technology Centre, 3553 – 31 Street NW

Website: innovatecalgary.com/events/techshowcase


http://innovatecalgary.com/events/techshowcase


calgary-convention.com | expandthecentre.ca

Canadian SoCiety of aSSoCiation exeCutiveS to Gather at CalGary teluS Convention CentreThe Canadian Society of Association Executives (CSAE) selected Calgary as the location for the upcoming 2015 CSAE National Conference & Showcase. The event will take place at the Calgary TELUS Convention Centre (CTCC) from Wednesday, October 28th to Friday, October 30th, 2015, and will attract delegates from across Canada. The 2015 conference will showcase a strong Alberta contingent, according to Gail McHardy, Director of Conference and Events, and Stewart Laszlo, Director of Marketing for CSAE. CSAE has seven chapters in Canada, and delegates at this year’s event will attend sessions on industry related innovations, listen to keynote speakers, and take part in educational opportunities. Meetings and Conventions Calgary (MCC) played a key role in bringing local partners together to develop the winning bid for the city.

Sessions at the 2015 CSAE National Conference & Showcase will address current trends, issues, and new directions of concern to associations across a wide range of industries. Delegates and presenters will discuss a variety of relevant topics including; engagement and retention of membership, maintaining membership levels through shifting economic markets, the changing demographics of membership, and the need to attract new, often younger, members to their respective associations.

The Mission of CSAE is to provide the environment, knowledge and resources its members need to develop excellence in not-for-profit leadership through education, networking, advocacy, information and research. Members and stakeholders recognize

the CSAE as the leading organization and model of excellence in not-for-profit sector leadership.

The annual event incorporates an interactive trade show with over 150 industry-related booths. McHardy and Laszlo explain that board members want to be productive and efficient, and to ensure good working relationships are in place between CEOs/Executive Directors, Board Chairs, and Directors. CSAE member associations have expressed a desire to learn the latest ideas about social media use, and those in the NFP sector recognize the opportunities for engagement that social media creates. For example, the federal anti-spam legislation has created challenges for many organizations and changed traditional methods of reaching audiences. CSAE members must adapt to the restrictions of the new law while maintaining a high level of audience service.

The organizers of the CSAE National Conference & Showcase strive for continuous improvement in the content and structure of their annual event. Delegate feedback, garnered through surveys distributed after the yearly conference, provides an opportunity for reviewing the completed event and for establishing content for the following year based upon feedback.

McHardy and Laszlo state that conference organizers ensure local organizations and service providers can participate and demonstrate their capabilities to a national audience. The event provides an opportunity to showcase Calgary and the surrounding area supported by the CTCC, the Calgary Stampede, Travel Alberta, and Banff & Lake Louse Tourism.


http://expandthecenter.ca


Moving to a new city is a daunting venture. Although it’s something that many Calgarians have actually done. And while we think of many Calgarians

coming from our neighbouring provinces, in fact, in 2014, 19,520 people immigrated to Calgary (Calgary CMA, Statistics Canada, 2014) from an international destination and Sree Mattipa was one of them.

Being new to a city is difficult for anyone – finding a neighbourhood, social network, schools and jobs can be challenging for newcomers. Building that personal and professional network is critical. Mattipa moved to Calgary in April 2014. With an extensive background in banking, but few connections in Calgary, finding a job was hard.

At the start of this year, Calgary Economic Development launched the pilot of the Calgary Connector Program in collaboration with partners Calgary Region Immigrant Employment Council and Bow Valley College. This exciting new program helps immigrants, graduates and aboriginal professionals to establish themselves in the local workforce by helping them build professional networks and get more connected with the community.

Networking is one of the most important tools needed to succeed in any market, and Calgary is no exception. As a highly effective networking platform, the Connector Program addresses the barriers these individuals face in developing professional networks by connecting them with business and community leaders in their field to gain insight in to their industry and the job market, and accelerate their job search.

The program is quite simple. A connector is a business professional who can provide information about their industry or the job market and can make additional introductions and connections for the connectee. A connectee is a work-ready professional or emerging professional in business or the trades, looking to make new connections and grow their professional network.

“My connectors made me more confident, taught me how to improve myself and showed me ways of how I can be absorbed into the Canadian workforce as well as advance myself,” says Mattipa. Meeting with connectors was fruitful and empowered Mattipa to look ahead positively and be open to explore opportunities.

The Calgary Connector Program matches connectors and connectees for a one-hour meeting to discuss topics related to their industry, trends and opportunities. The connector then simply refers the individual to up to three additional connections.

Within the first six months of the program, there have been 62 connections made for a total of 30 immigrant professional connectees. So far, with six job offers been made. The program has had great success thanks to the 60 business and community leaders who have committed to the program as connectors.

“I don’t think I would ever have had the opportunity to meet these great helpful connectors in the ordinary, if it was not for the Calgary Connector Program,” continues Mattipa. “This program is exceptionally helpful and I wished I had enrolled sooner.”

As a result of the success in making connections, the program will now include pre-qualified connectees through post-secondary partners, aboriginal serving agencies and community service partners.

In late June, Sree Mattipa started a new job at CIBC. She feels the Calgary Connector Program helped her feel more confident, explore other opportunities and build her professional network.

Businesses in Calgary need talent and talent needs opportunity. Through funding support by the Government of Alberta and Government of Canada, the Calgary Connector Program is helping to cultivate new talent and retain that talent in Calgary.

Calgary Economic Development Connects New Canadians with Opportunities


As predicted following the economic downturn in 2014, growth in Calgary’s tourism industry is being moderately tempered by the current economic

climate. Calgary in particular is impacted by lower demand from business travellers as nearly 25 per cent of overnight stays in Calgary are business-related, whereas the national average is 11 per cent. The impact of the economic downturn on tourism accelerated in the second quarter of 2015, with the number of hotel rooms sold in Calgary down 2.8 per cent through June.

Meanwhile, almost 7.4 million passengers passed through the Calgary International Airport in the first half of 2015, a one per cent increase compared to the same period in 2014. While U.S. travel was down 2.3 per cent as Canadians reduced their travel to the U.S. due to the exchange rate, international travel was up 5.7 per cent.

It’s important to note that numbers encompassing Calgary’s busy summer travel season will be reported in the fourth quarter.

Marketing our CityThroughout the first half of the year, Tourism Calgary executed multiple robust multiplatform campaigns in strategically-identified markets to attract travellers to our destination. A summer campaign supported by a record 17 partners, an ongoing event marketing campaign, a national campaign and a U.S.-specific campaign were all active in key markets in the second quarter alone.

Tourism Calgary’s marketing campaigns are all based on key research findings and executed in collaboration with key partners including Banff/Lake Louise Tourism, Travel Alberta and local attractions including Calgary Stampede.

Increased Focus on Travel TradeTourism Calgary is heightening its focus on attracting travel trade to our city. Industry veteran Marilyn Bell has accepted the position of vice president of travel trade, market and product development, responsible for supporting the development and execution of strategies with tour operators from Canada, the U.S. and around the world to inspire and compel tour operators to book incremental room nights in Calgary.

Year of SportSport tourism continues to be an important pillar of Tourism Calgary’s strategy. In fact, 2015 is the Year of Sport in Canada and Calgary is playing a leading role. By the end of this year, Calgary will have hosted 14 national championships, 11 international competitions and two world championships – all supported by Tourism Calgary and the Calgary Sport Tourism Authority.

In May, Calgary hosted the largest volleyball tournament in Canadian history in the 2015 Canadian Open Volleyball Championship. Eight hundred teams comprised of 10,000 athletes played over 3,000 matches on 60 courts around the city, resulting in over 20,000 hotel room nights contracted. Also featured were men’s and women’s FIVB World League matches, versus Cuba and Puerto Rico respectively.

Learn MoreIn 2014, more than eight million travellers visited Calgary, contributing $1.7 billion to the economy. To learn more about Tourism Calgary and our global efforts to attract visitors to our city, see visitcalgary.com.

Mid-Year Report on Tourism in Calgary

BY CASSANDRA MCAULEY


ADVERTISERS AND COVERS // INDEX

ADVERTISERS

ANNIVERSARY COVERS

COVERS AND ADVERTISERS INDEX

1st Cover – Newsprint . . . . . . . . . . 111st Magazine Issue . . . . . . . . . . . . 13Alan Norris . . . . . . . . . . . . . . . . . .187Ann McCaig . . . . . . . . . . . . . . . . .179Ann McCaig & Patricia Nelson . . . 139Bob & Cole Harris . . . . . . . . . . . . .177Bud McCaig . . . . . . . . . . . . . . . . . 21Canadian Mining . . . . . . . . . . . . . . 45Charlie Fischer . . . . . . . . . . . . . . 181Christian Darbyshire & Andy McCreath 125Clay Riddell . . . . . . . . . . . . . . . . 141Darren Biedermann . . . . . . . . . . . . 79Daryl Ritchie . . . . . . . . . . . . . . . 133David Parker . . . . . . . . . . . . . . . 109David Werklund . . . . . . . . . . . . . .175Debra Ross . . . . . . . . . . . . . . . . 183Doug Mitchell . . . . . . . . . . . . . . . . 41

Ed McNally . . . . . . . . . . . . . . . . . . 37Frank Atkins . . . . . . . . . . . . . . . . 129Fred Edwards . . . . . . . . . . . . . . . .117George Brookman . . . . . . . . . . . . 131Gerry Wood . . . . . . . . . . . . . . . . .197Gianna Manes . . . . . . . . . . . . . . 189Grey Cup Committee . . . . . . . . . . . 19Harley Hotchkiss . . . . . . . . . . . . . . 83Irene Lewis . . . . . . . . . . . . . . . . . 49JASA Covers . . . . . . . . . . . . . . . 233Jeff McCaig . . . . . . . . . . . . . . . . 199 Jim Dewald . . . . . . . . . . . . . . . . 191 Jim Gray . . . . . . . . . . . . . . . . . . . 67Jim Kinnear . . . . . . . . . . . . . . . . . 69John Forzani . . . . . . . . . . . . . . . . 51JR Shaw . . . . . . . . . . . . . . . . . . . 47Ken King . . . . . . . . . . . . . . . . . . . 75

Ken Mariash . . . . . . . . . . . . . . . . . 81Kirk Hudson & Lloyd Cunningham 123Leaders Awards Covers . . . . . 217-231Linda Hohol . . . . . . . . . . . . . . . . . 99Lois Mitchell . . . . . . . . . . . . . . . . 137Lou MacEachern . . . . . . . . . . . . . .173Mac Van Wielingen . . . . . . . . . . . 193Marcel Tremblay . . . . . . . . . . . . . . 43Michael Sikorsky . . . . . . . . . . . . 195Mike Tims . . . . . . . . . . . . . . . . . 119Mogens Smed . . . . . . . . . . . . . . 103Murray Edwards & Nancy Knowlton 121Nancy Southern . . . . . . . . . . . . . . 39Neil Webber . . . . . . . . . . . . . . . . 105Norman Kwong . . . . . . . . . . . . . . 101Opus Team . . . . . . . . . . . . . . . . . 115Peat Marwick Thorne . . . . . . . . . . .17

Preston Manning . . . . . . . . . . . . . 77Ralph Klein Covers . . . . . . . . 237-241Randy Remington . . . . . . . . . . . . 107Rich Waller . . . . . . . . . . . . . . . . 185Robert Peters . . . . . . . . . . . . . . . 113Ross Glen . . . . . . . . . . . . . . . . . .171Sam Switzer . . . . . . . . . . . . . . . 111Sharon Carry . . . . . . . . . . . . . . . . 71Stephen Harper . . . . . . . . . . . . . . 73Stephen Reid . . . . . . . . . . . . . . . . 15Sue Riddell Rose . . . . . . . . . . . . 169Tom & Tony Spoletini & Mike Palumbo 167Tom Jackson . . . . . . . . . . . . . . . 135Tony Dilawri . . . . . . . . . . . . . . . . 165W . Brett Wilson . . . . . . . . . . . . . 127

Accent Inns . . . . . . . . . . . . . . . . 271AFSC . . . . . . . . . . . . . . . . . . . . . 245Agrium . . . . . . . . . . . . . . . . . . . 283Alberta Blue Cross . . . . . . 124 & 247Alberta Securities Commission . . . . 98Alberta Wilbert Sales . . . . . . . . . 106AMJ Campbell . . . . . . . . . . . . . . . 174APEGA . . . . . . . . . . . . . . . . . . . . 140Arlington Street Investments . . . . 236ARP/All RUSH . . . . . . . . . . . . . . 102ATB . . . . . . . . . . . . . . . . . . .IFC & 18Business Fore Calgary Kids . . 162 & 163Birchwood Properties . . . . . . . . . 297Booster Juice . . . . . . . . . . . . . . . . 46Brookfield . . . . . . . . . . . . . . . . . 264Bow Valley College . . . . . . . 70 & OBC Cadillac Fairview . . . . . . . . . 82 & 316Calgary Chamber . . . . . . . . . . . . . 74Calgary Coop DSA Media . . . . . . 305Calgary Corporate Challenge . . . . 282Calgary Economic Development . . . 166Calgary Health Trust . . . . . . . . . . 138Calgary Public Library . . . . . . . . . . 76Calgary Telus Convention Centre . 369Calitso . . . . . . . . . . . . . . . . . . . . . 48Callow & Associates . . . . . . . . . . . 10Canada Post . . . . . . . . . . . . . . . . 134Cenera . . . . . . . . . . . . . . . . . . . . 136Centron . . . . . . . . . . . . . . 176 & 246

Chatterson . . . . . . . . . . . . . . . . 186Connect First Credit Union . . . . . . 230Core Telecomm . . . . . . . . . . . . . 289Cove Properties . . . . . . . . . . . . . . 12Craft Beer Market . . . . . . . . . . . . 108Crystal Creek Homes . . . . . . . . . 228Curve . . . . . . . . . . . . . . . . . . . . 122Custom Travel . . . . . . . . . . . . . . . 38Devitt Forand . . . . . . . . . . . . . . . 164Dr Galan . . . . . . . . . . . . . . . . . . 259Drake . . . . . . . . . . . . . . . . . . . . 110Dream . . . . . . . . . . . . . . . . . . . . 307Driving Force . . . . . . . . . . . . . . . 325Embassy BOSA . . . . . . . . . . . . . . 36Engel & Volkers . . . . . . . . . . . . . . 40Enviroshred . . . . . . . . . . . . . . . . 226Entrepreneur Organization . . . . . . 275EY Entrepreneur Of The Year . . . . . 66Esker Foundation . . . . . . . . . . . . 224Ewan Photo Video . . . . . . . . . . . . 359Ferrari Maserati of Alberta . . . . . 168Fitter International . . . . . . . . 64 & 65Fortune Industries . . . . . . . . . . . . 116Gasonic Instruments . . . . . . . . . . 222GDI Servpro . . . . . . . . . . . . . . . . .172Greatario Covers . . . . . . . . . . . . . 188Haskayne DBLA Event . . . . . . . . . 321Haskayne School of Business . . . . . 190 & 279Hopkinson Aircraft Sales . . 254 & 255

Hungerford . . . . . . . . . . . . . . . . . 194Innovate Calgary . . . . . . . . . . . . . . 42Invictus . . . . . . . . . . . . . . . . . . . 258J Vair . . . . . . . . . . . . . . . . . . . . .IBCJASA . . . . . . . . . . . . . . . . 234 & 235Jayman Mahogany . . . . . . . . . . . 281Jayman MasterBUILT . . . . . . . . . 261Jumpstart . . . . . . . . . . . . . . . . 50Kinnear Financial . . . . . . . . . . . . . 68KLM . . . . . . . . . . . . . . . . . . . . . . 20KPMG . . . . . . . . . . . . . . . . . . . . . 16La-Z-Boy . . . . . . . . . . . . . . . . . . 232Lonestar Mercedes-Benz . . . . . . . . 14Made Foods . . . . . . . . . . . . . . . . 291MEG Energy . . . . . . . . . . . . . . . . .178Mitchell Eye Centre . . . . . . . . . . . 114MNP . . . . . . . . . . . . . . . . . 8 & 132Money Advisor . . . . . . . . . . . . . 120Mostar . . . . . . . . . . . . . . . . . . . . 273Mount Royal University . . . . . . . . . 72New West Truck Centres . . . . . . . 198OPUS . . . . . . . . . . . . . . . . . . . . 251Parin Jivraj . . . . . . . . . . . . . . . . 220PBA Land . . . . . . . . . . . . . . . . . 269Power Properties . . . . . . . . . . . . 218Redwood Meadows . . . . . . . . . . . 238Resolve . . . . . . . . . . . . . . 266 & 267RGO Office Products . . . . . . . 84 & 85Rockwood Custom Homes . . . 52 & 53

Rogers Insurance . . . . . . . . . . . .170Royal Tyrell Museum . . . . . . . . . . 180Sam Corea . . . . . . . . . . . . 302 & 303Scotia Mcleod . . . . . . . . . . . . . . 128Sinus Centre . . . . . . . . . . . . . . . 253Strathcona-Tweedsmuir . . . . . . . 112Style-Craft Printing . . . . . . . . . . . 243Supreme Men’s Wear . . . . . . . . . . 78Tanya Eklund Group . . . . . . . . . . 299Target Realty . . . . . . . . . . . . . . . 100The Event Group . . . . . . . . . . . . . 192The Garage Store . . . . . . . . . . . . 182The Surveilance Shop . . . . 142 & 143Thermal Creek . . . . . . . . . . . . . . 256tinePublic . . . . . . . . . . . . . 360 - 363Torys LLP . . . . . . . . . . . . . . . . . . 118Tourism Calgary . . . . . . . . . . . 240Transcontental . . . . . . . . . . . . . 44Triumph EPMC Ltd . . . . . . . . . . . . 80Twist Marketing . . . . . . . . . . . . . 285W . Brett Wilson Entrepreneur . . . . 126Webber Academy . . . . . . . . . . . . 104Webster Galleries . . . . . . . . . . . . 318West Canadian Digital Imaging . 130WestCreek Developments . . . . . . 257Western Materials Handling . . .292 & 293Wolf Custom Homes . . . . . . . . . . 184Wood Automotive Group . . . 196 & 249ZGM Collaborative Marketing . . . 32 & 33

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SPARK SUCCESS AT THE CENTRE

OF ENERGYMORE GROUPS wANT TO MEET AT THE CAlGARY TElUS CONvENTiON CENTRE THAN ANY OTHER CONvENTiON CENTRE iN CANAdA–FOR MORE iNFORMATiON viSiT:

calgary-convention.com

Client: CTCC title: 1245 TEL_BusinessCalg_Sept PubliCation: Business in Calgary issue: September 2015 art Due: 4 Aug 2015 aD DesC: Full Page aD size: 7.875’”w x 10.75”h bleeD: 8.375”w x 11.25”h Color: Four Colour art: High Res PDF


MARKETING MATTERS // DAVID PARKER

Marketing Matters

BY DAVID PARKER

I was hoping that along with Pat and Tim Ottmann, I had a significant Business in Calgary anniversary to mark; but it is only nine years since this column appeared. But actually

I did write a few columns and articles way before then after I left Calgary Economic Development Authority – where I met the industrious brothers in our shared home in the Burns Building – in 1996.

The August 2006 column seems a long time ago and reading through it I remember well writing about the big move of Karo from its Calgary Catholic School District building by the Louise Bridge to 10th Avenue SW. And a bigger move of Metrographics from its ‘Mona Lisa’ on 12th Avenue into Currie Barracks.

I called Doug Driediger at Metrographics to find out how his business is prospering. Besides in training to run his second Boston Marathon he has been spending a lot of time in the mountains – and not only hiking.

Metrographics was commissioned by Parks Canada to produce the interpretive signs on Sulphur Mountain. It supplied the pedestals and signs, and Driediger illustrated all of the animals, plants, First Nations and historic information.

Twenty-five years ago was also the date Todd Sloane chose to establish his own advertising agency – Tag Advertising was launched in October of 1990. That probably makes it the oldest privately owned agency in the province.

The Calgary office of NATIONAL Public Relations has welcomed Nick Hurst, vice president Western Canada for Equicom, after its acquisition by NATIONAL.

Working alongside Beth Diamond, Hurst and his team will continue to handle all investor relations and financial communications under the Equicom brand while collaborating with NATIONAL’s extensive public relations client base.

The role of director of sales at the Calgary TELUS Convention Centre has been filled by Erin Dawson.

Dawson was an integral part of the sales team at the centre responsible for the Canadian association market and now provides strategic direction, leadership and management of the current sales group.

Her past work history includes over 15 years in sales and marketing where she spent time with Delta Hotels and Resorts, the Hyatt Regency Calgary and Hotel Arts.

Angela Moore is the new director of public relations for Fairmont’s Banff Springs, Chateau Lake Louise, Chateau Whistler and Jasper Park Lodge.

Moore was director of media for Tourism Saskatoon for three years and prior to that was a brand consultant in Fiji helping to change the name of Air Pacific to Fiji Airways.

TM Trademarks of Alberta Treasury Branches.

Leaders never rest.

No matter what the hour, or how many hours they have in front of them, leaders stay the course. Through good times and bad, we’ve done just that, custom building solutions to help our clients do what they do best…lead. Because Alberta means the world to us.

atb.com/Leaders

Rolex Canada Ltd., 50 St. Clair Ave West, Toronto, ON M4V 3B7, T: 416.968.1100 - F: 416.968.2315

INK-JET PRINTOUT IS NOT AACOLOUR-ACCURATE PROOF

AND MAY HAVE BEEN REDUCED TO FIT PAPER.

Artwork supplied byRolex Canada Ltd.- Marketing Department

Contact: Ana Catucci, DirectorEmail: [email protected]

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585 2015_JVair_22Business in Calgary

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