Bid Specification Template - Welcome to … 1661... · Web viewProvide business and technical advisory service to operate SAM as a discipline, including the different complex licensing

BID SPECIFICATIONCOVER PAGE (SUMMARY)

RFB REF. NO: RFB 1661/2017

DESCRIPTION

SUPPLY OF A TURNKEY SOFTWARE ASSET MANAGEMENT (SAM)

SOLUTION TO SITA, AS WELL AS INTEGRATED LOGISTICS SUPPORT

AND ADVISORY SERVICES

VENOR BRIEFING SESSION

NON COMPULSORY BREIFING SESSION WILL BE HELD AS FOLLOWS:

DATE: 04 DECEMBER 2017

TIME: 12:00 PM

VENUE: SITA APOLLO TUGELA, 459 TSITSA STREET,

ERASMUSKLOOF, PRETORIA (HEAD OFFICE)

CLOSING DATE FOR QUESTIONS / QUERIES 08 DECEMBER 2017

RFB CLOSING DETAILS


TIME: 11:00 (SOUTH AFRICAN TIME)

PLACE: TENDER OFFICE, PONGOLA IN APOLLO, 459 TSITSA STREET,


PUBLIC OPENING OF RFB RESPONSES


TIME: 12:00 (SOUTH AFRICAN TIME)

PLACE: TENDER OFFICE, PONGOLA IN APOLLO, 459 TSITSA STREET,


RFB VALIDITY PERIOD 120 DAYS FROM THE CLOSING DATE

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ContentsANNEX A: INTRODUCTION................................................................................................................................. 3

1. PURPOSE AND BACKGROUND......................................................................................................................... 3

1.1. PURPOSE........................................................................................................................................................31.2. BACKGROUND................................................................................................................................................3

2. SCOPE OF BID.................................................................................................................................................. 3

2.1. SCOPE OF WORK.............................................................................................................................................32.2. DELIVERY ADDRESS.........................................................................................................................................42.3. CUSTOMER INFRASTRUCTURE AND ENVIRONMENT......................................................................................4

3. TECHNICAL REQUIREMENT OVERVIEW............................................................................................................ 4

3.1. SOLUTION REQUIREMENT..............................................................................................................................43.2. PROJECT AND SERVICES REQUIREMENTS.......................................................................................................5

4. BID EVALUATION STAGES................................................................................................................................ 5

ANNEX A.1: ADMINISTRATIVE PRE-QUALIFICATION...............................................................................................7

5. ADMINISTRATIVE PRE-QUALIFICATION REQUIREMENTS..................................................................................7

5.1. ADMINISTRATIVE PRE-QUALIFICATION VERIFICATION...................................................................................75.2. ADMINISTRATIVE PRE-QUALIFICATION REQUIREMENTS................................................................................7

ANNEX A.2: TECHNICAL MANDATORY, FUNCTIONALITY AND PROOF OF CONCEPT REQUIREMENTS.......................8

6. TECHNICAL MANDATORY................................................................................................................................ 8

6.1. INSTRUCTION AND EVALUATION CRITERIA....................................................................................................86.2. TECHNICAL MANDATORY REQUIREMENTS.....................................................................................................86.3. DECLARATION OF COMPLIANCE...................................................................................................................21

7. TECHNICAL FUNCTIONALITY.......................................................................................................................... 22

8. PROOF OF CONCEPT...................................................................................................................................... 23

8.1. INSTRUCTION AND EVALUATION CRITERIA..................................................................................................238.2. PROOF OF CONCEPT REQUIREMENTS..........................................................................................................24

ANNEX A.3: SPECIAL CONDITIONS OF CONTRACT (SCC).......................................................................................26

9. SPECIAL CONDITIONS OF CONTRACT.............................................................................................................. 26

9.1. INSTRUCTION...............................................................................................................................................269.2. SPECIAL CONDITIONS OF CONTRACT............................................................................................................269.3. DECLARATION OF ACCEPTANCE...................................................................................................................32

ANNEX A.4: COSTING AND PRICING..................................................................................................................... 34

10. COSTING AND PRICING.................................................................................................................................. 35

10.1. COSTING AND PRICING EVALUATION...........................................................................................................3510.2. COSTING AND PRICING CONDITIONS............................................................................................................3510.3. DECLARATION OF ACCEPTANCE...................................................................................................................3610.4. BID PRICING SCHEDULE................................................................................................................................37

ANNEX A.5: TERMS AND DEFINITIONS................................................................................................................. 40

1. ABBREVIATIONS............................................................................................................................................ 40

ANNEX A.6: BIDDER SUBSTANTIATING EVIDENCE................................................................................................42

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ANNEX A: INTRODUCTION

1. PURPOSE AND BACKGROUND

1.1. PURPOSE

The purpose of this RFB is to invite Suppliers (hereinafter referred to as “bidders”) to submit bids for the “Supply of a turnkey Software Asset Management (SAM) Solution to SITA, as well as integrated logistics support and advisory services” for a period of 36 months.

1.2. BACKGROUND

The business objectives for acquiring a turnkey Software Asset Management (SAM) Solution, as well as integrated logistics support and advisory services, are as follows:

(a) To strengthen the SITA role and mandate regarding effective Software Asset Management in Government;

(b) To reduce cost of software licences in Government;

(c) To consolidate and optimise all software licences for OEMs;

(d) To improve the financial and reputational risk to SITA and Government posed by ineffective software life-cycle management;

(e) To improve SITA through leadership capacity and service offering by creating a SAM capability;

(f) To improve compliance with PFMA asset management requirements by institutionalising Software Asset Management as a practice in SITA and Government.

2. SCOPE OF BID

2.1. SCOPE OF WORK

The scope of work by the bidders is to –

(1) Supply a turnkey Software Asset Management (SAM) solution, comprising:

(a) Supply, install and configure a SAM solution (complete software solution, excluding hardware);

(b) Integrate the SAM solution with SITA’s information technology service management (ITSM) solution (BMC Remedy 9) and configuration management database (CMDB);

(c) Integrate the SAM solution into existing IT operations management discovery and inventory solutions; and

(d) Establish an effective licence position (ELP) for initially one Government department (i.e. complete software asset database).

(2) Provide integrated logistics support and advisory services, comprising:

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(a) Provide maintenance and support of the Software Asset Management solution for a period of 36 months;

(b) Develop and support the implementation of SAM policy and standard operating procedures according to best practice;

(c) Provide business and technical advisory service to operate SAM as a discipline, including the different complex licensing models and licence optimisation;

(d) Provide formal training (certification) to SITA to provide SAM services to government departments;

(e) Provide formal training to initially one government department on Software Asset Management; and

(f) Develop and execute an exit/handover strategy.

2.2. DELIVERY ADDRESS

(1) The goods or services must be supplied or provided at the following physical address;

No Physical Address GPS Coordinates (optional)1 SITA Erasmuskloof, 459 Tsitsa Street,

Erasmuskloof, Pretoria, Gauteng

2.3. CUSTOMER INFRASTRUCTURE AND ENVIRONMENT

(1) The current IT operations management toolset comprises of System Center Configuration Manager (SCCM) and Micro Focus ZENworks;

(2) The network operations toolset comprises of HP Network Management Center (NMC) and Cisco Prime;

(3) The information technology service management (ITSM) solution is BMC Remedy 9 and the configuration management database (CMDB) is BMC Atrium CMDB 9;

(4) Most customers use the SITA Next Generation Network (NGN) configured per department as a Multiprotocol Label Switching (MPLS) Virtual Private Networks (VPN), while some use their own private security based networks (e.g. Department of Defence and South African Police Services); and

(5) SITA will provide the hardware and operating environment to implement the SAM solution.

(6) SITA manages all available operating systems (e.g linux, unix, window,z-OS ) and numerous COTS and Bespoke Applications.

3. TECHNICAL REQUIREMENT OVERVIEW

3.1. SOLUTION REQUIREMENT

(1) SOLUTION TARGET ARCHITECTURE

(a) Supply, install and configure a SAM solution (complete software solution, excluding hardware) within 3 months of the start of the contract; and

(b) Establish an effective licence position (ELP) for one department (i.e. complete software asset database) within 6 months of the start of the contract.

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(2) SOLUTION INTEGRATION REQUIREMENTS

(a) Integrate the SAM solution with SITA’s information technology service management (ITSM) solution (BMC Remedy 9) and configuration management database (CMDB) within 3 months of the start of the contract; and

(b) Integrate the SAM solution with existing IT operations management discovery and inventory solutions within 3 months of the start of the contract.

3.2. PROJECT AND SERVICES REQUIREMENTS

(1) SERVICE DELIVERY SCHEDULE AND PERFORMANCE METRICS

(a) Develop and support the implementation of a SAM framework, policy, processes and standard operating procedures according to best practice within 3 months of the start of the contract;

(b) Establish and manage (operate) the SAM capability and practice according to the SAM Framework, Policy and standard operating procedures for the initial two years of the contract;

(c) Provide SAM Services to customers for the initial two years of the contract;

(d) Provide on-site technical and functional support of the Software Asset Management solution for a period of 24 months;

(e) Provide software maintenance (fixes, upgrades and patches) of the Software Asset Management solution for a period of 36 months;

(f) Provide second and third level technical and functional support of the Software Asset Management solution for a period of 36 months;

(g) Provide an advisory service to operate SAM as a discipline, including the different complex licensing models and licence optimisation for a period of 36 months;

(h) Provide formal SAM training and certification to SITA by a certified SAM practitioner within 2 months of the start of the contract;

(i) Provide formal SAM training to a government department’s employees on the Software Asset Management solution in order to operate and use the software/tools within 2 months of the start of the contract; and

(j) Develop and execute an exit/handover strategy within 24 months of the start of the contract.

4. BID EVALUATION STAGES(1) The bid evaluation process consists of several stages that are applicable according to the

nature of the bid as defined in the table below.

Stage Description Applicable for this bidStage 1 Administrative pre-qualification verification YESStage 2A Technical Mandatory requirement evaluation YESStage 2B Technical Functionality requirement evaluation NOStage 2C Technical Proof of Concept requirement evaluation YESStage 3 Special Conditions of Contract verification YES

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Stage 4 Price / B-BBEE evaluation YES

(2) The bidder must qualify for each stage to be eligible to proceed to the next stage of the evaluation.

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ANNEX A.1: ADMINISTRATIVE PRE-QUALIFICATION

5. ADMINISTRATIVE PRE-QUALIFICATION REQUIREMENTS

5.1. ADMINISTRATIVE PRE-QUALIFICATION VERIFICATION

(1) The bidder must comply with ALL of the bid pre-qualification requirements in order for the bid to be accepted for evaluation.

(2) If the Bidder failed to comply with any of the administrative pre-qualification requirements, or if SITA is unable to verify whether the pre-qualification requirements are met, then SITA reserves the right to –

(a) Reject the bid and not evaluate it, or

(b) Accept the bid for evaluation, on condition that the Bidder must submit within 7 (seven) days any supplementary information to achieve full compliance, provided that the supplementary information is administrative and not substantive in nature.

5.2. ADMINISTRATIVE PRE-QUALIFICATION REQUIREMENTS

(1) Submission of bid response: The bidder has submitted a bid response documentation pack –

(a) that was delivered at the correct physical or postal address and within the stipulated date and time as specified in the “Invitation to Bid” cover page, and;

(b) in the correct format as one original document, two copies and one CD.

(2) Attendance at compulsory briefing session: If a compulsory briefing session was called, then the bidder has signed the briefing session attendance register using the same information (bidder company name, bidder representative person name and contact details) as submitted in the bidders response document.

(3) Registered Supplier. The bidder is, in terms of National Treasury Instruction Note 3 of 2016/17, registered as a Supplier on National Treasury Central Supplier Database (CSD).

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ANNEX A.2: TECHNICAL MANDATORY, FUNCTIONALITY AND PROOF OF CONCEPT REQUIREMENTS

6. TECHNICAL MANDATORY

6.1. INSTRUCTION AND EVALUATION CRITERIA

(1) The bidder must comply with ALL the requirements by providing substantiating evidence in the form of documentation or information, failing which it will be regarded as “NOT COMPLY”.

(2) The bidder must provide a unique reference number (e.g. binder/folio, chapter, section, page) to locate substantiating evidence in the bid response. During evaluation, SITA reserves the right to treat substantiation evidence that cannot be located in the bid response as “NOT COMPLY”.

(3) The bidder must complete the declaration of compliance as per section 6.3 below by marking with an “X” either “COMPLY”, or “NOT COMPLY” with ALL of the technical mandatory requirements, failing which it will be regarded as “NOT COMPLY”.

(4) The bidder must comply with ALL the TECHNICAL MANDATORY REQUIREMENTS in order for the bid to proceed to the next stage of the evaluation.

6.2. TECHNICAL MANDATORY REQUIREMENTS

TECHNICAL MANDATORY REQUIREMENTS Substantiating evidence of compliance(used to evaluate bid)

Evidence reference(to be completed by bidder)

(1) BIDDER CERTIFICATION / AFFILIATION REQUIREMENTS

The bidder must be authorised by the OEM/OSM as a value added reseller in the Republic of South Africa;

Provide a copy of a valid letter from OEM or OSM indicating, (a) the bidder name,(b) the bidder is authorised by the OEM/OSM as a value added reseller of the proposed SAM solution, (c) date the partnership was established, and (d) information stating that the partnership is valid at time of bid.

<provide unique reference to locate substantiating evidence in the bid response – see Annex A.7>

(2) BIDDER EXPERIENCE AND CAPABILITY REQUIREMENTS

The bidder must have supplied, installed, configured and

Provide at least 2 letters of affirmation from Business or Government customers to whom the

<provide unique reference to locate substantiating

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implemented a SAM solution, performed maintenance and support and provided training to at least 2 customers during the past five (5) years; AND the total number of software licenses for all customers must be at least 50 000.

project or service was delivered. Each letter must be dated, signed and on a letterhead of the customer and indicates:(a) The customer Company name and physical address;(b) Customer contact person’s name, telephone number and optional email address;(c) Project or Service scope of work;(d) Product or technology scope;(e) Number of Software Licences in the estate;(f) Project Start and End Date;

evidence in the bid response – see Annex A.7>

(3) PRODUCT OR SERVICE TECHNICAL REQUIREMENTS

The bidder must supply a SAM Turnkey solution that meets the following specification:

(a) It must be able to be deployed on-premises or in the SITA private cloud as a Software as a Service (SaaS), web-based solution;

(b) It must support virtual hosting;

(c) It must provide for the evolving deployment models, including physical, mobile, virtual and cloud platforms;

(d) It must have deployment flexibility (single, federated vs multiple instances);

Provide the product specification brochure or architecture documentation indicating how the proposed product or solution complies with the technical requirements.


(4) PRODUCT OR SERVICE FUNCTIONAL REQUIREMENT

The SAM Turnkey solution must provide the following major functions or services -



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(a) Asset Discovery and Tracking ;

(b) Software Asset Inventory Management;

(c) Asset Lifecycle Management;

(d) Asset Relationship Management;

(e) Consumption Analytics;

(f) Software Licence Management;

(g) Compliance Management;

(h) Audit Management;

(i) Reporting;

(j) Workflows;

(5) INTEGRATION REQUIREMENT

The SAM Turnkey Solution must integrate with the following information technology service management (ITSM) solutions:

(a) BMC Remedy 9;

(b) BMC Atrium CMDB 9;

(c) System Center Configuration Manager (SCCM);

(d) HP Network Management Center (NMC);

(e) Cisco Prime;

Provide product documentation of system interface standards, compatibility standards, application programme interface standards or data exchange standards indicating how it complies with the integration requirement.


(6) SOFTWARE LICENCE DISCOVERY technical/functional requirements

The Asset Discovery component of the SAM Turnkey solution

Provide the product specification brochure or architecture documentation indicating how the proposed product or solution complies with the

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must be able to discover software licences for the software (operating systems, middleware, business applications, Remote Desktop Service (RDS) applications, web-based applications) that are deployed in the following environments:

(a) Hardware devices (desktops, laptops, servers, clusters, printers, mainframes);

(b) Mobile devices (tablets, mobile phones, smart phones);

(c) Virtualised environments (Hyper V and VMware, RedHat Datacentres, Oracle/IBM virtual machine (VM), Hardware Virtual Desktop (HVD), virtual server installations, virtual platforms/operating systems/web-based applications);

(d) Public and private cloud computing (Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS));

technical requirements.

(7) ASSET DISCOVERY technical/functional requirements

The Asset Discovery component of the SAM Turnkey solution:

(a) Must interrogate TCP/IP networks to identify network-attached physical and virtualised platforms upon which software executes;

(b) Must manage licences across a geographically dispersed environment;

(c) Must include discovery on unique networks and stand-alone machines;


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(d) Must use agentless discovery, agent-based discovery and zero footprint discovery;

(8) ASSET INVENTORY technical/functional requirements

The Asset Inventory component of the SAM Turnkey solution:

(a) Must manage an unlimited number of items in the inventory database;

(b) Must maintain an accurate and up-to-date, ongoing asset inventory database of all hardware, software, virtual and cloud components, to enable historical analysis;

(c) Must capture platform configuration (capacities, cores and processes) information (including where the VMs are and how they relate to users, locations and physical machines);

(d) Must capture descriptions (title, size, filename, path, version and edition) of all installed software (including hypervisors, OSs, applications and supporting files, such as dynamic-link libraries (DLLs)) on discovered platforms;

(e) Must capture the number of instances executing in-memory for those independent software vendor (ISV) licences that use instance-based licensing;

(f) Must capture hardware ownership and location information;

(g) Must capture detail software usage-metrics


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required to optimise software spending, especially for software not installed on user devices (web apps, cloud Software as a Service (SaaS) and virtual desktop infrastructure (VDI) use information);

(h) Must identify duplicate assets, retired assets, assets gone missing and newly added assets;

(i) Must perform end-to-end asset life cycle tracking by maintaining a persistent repository of asset costs, depreciation, chargeback, contract terms and conditions, vendor service levels, asset maintenance, ownership, entitlements and previous entitlements;

(9) ASSET NORMALISATION functional/technical requirements

The Asset Normalisation component of the SAM Turnkey solution:

(a) Must consolidate multiple discovered inventory data sets and other data to resolve duplicated or conflicting information;

(b) Must support the International Organisation for Standardization (ISO) 19770-2 standard for software identification (SWID) tags;

(c) Must allow categorisation by United Nations Standard Products and Services Code (UNSPSC) into product families and suites;

(d) Must include an open stock keeping unit (SKU)


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database/catalogue/product library/knowledge base that can be predefined by the client or the service provider, to enhance recognition of installed packages;

(e) Must allow custom entries to be added to the open stock keeping unit (SKU) database/catalogue/product library/knowledge base to include software developed in-house, and allow existing entries to be modified/deleted;

(f) Must include a quarterly (minimum) update of the stock keeping unit (SKU) database/catalogue/product library/knowledge base, which can be done manually or automatically;

(10) ASSET RECONCILIATION functional/technical requirements

The Asset Reconciliation component of the SAM Turnkey solution:

(a) Must provide functionality to manage complex software licensing options;

(b) Must store software entitlement allocation and product use rights (PUR) for each discovered software title, including those residing on mobile devices, virtual machines (which are licenced based on the CPU rating of the underlying physical machine ) and in the cloud;


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(c) Must use external sources of data (i.e. vendor stock keeping unit (SKU) databases and databases of application end-of-life (EOL) and end-of-support (EOS) dates and OEM software vendor APIs) to verify entitlement;

(d) Must support or have active engineering development efforts to support the ISO 19770-3 standard for software entitlement schema;

(e) Must integrate with Active Directory (AD)/Lightweight Directory Access Protocol (LDAP) user, group and organisational information;

(f) Must harmonise contract, purchase and entitlement information with normalised inventory data to establish an effective licence position (ELP) – licences purchased versus actual licence consumption;

(g) Must be able to account for MULTIPLE LICENCE ESTATES (multiple accounts) in a single solution, but keep separate accounts for different departments (estates);

(h) Must be able to determine the effective licence position (ELP) for all estates/accounts to respond to department consolidation and reconfiguration of ministries and departments;

(i) Must be able to establish and automate the effective licence position (ELP) and meter software

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use for all software in the government department;

(j) Must be able to allocate or transfer licence entitlements across multiple estates/accounts, in order to optimise the use of government/department effective licence position (ELP);

(k) Must identify the licensable status of software;

(l) Must discover rogue or non-compliant software and hardware;

(m) Must identify both over- and under-use of licences;

(n) Must provide reconciled data that is useful for planning, modelling and dependency mapping and forms the basis of compliance management, risk-reduction, audit defence, contract (re)negotiations, licence “true ups” and software spending optimisation;

(11) ASSET OPTIMISATION functional/technical requirements

The Optimisation component of the SAM Turnkey solution:

(a) Must track changing software licence structures to improve vendor management and balance software spending with use;

(b) Must enable appropriate reductions in the number, type and expense of licences needed and in use or related resources (such as CPUs, cores and


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bandwidth);

(c) Must model reconciled data to examine software, its entitlement and actual use to recommend the appropriate licence type (suggesting alternative licensing and configuration entitlements, such as upgrade/downgrade, named versus concurrent user, reassignment/right of second use, multiple versions, capacity and sub-capacity, processor and cores, virtual machine (VM) use rights and cloud services);

(d) Must consolidate software licences and recommend the use of new licensing models, preferred applications or vendors;

(e) Must be able to optimise the licence position for all software in the government department;

(f) Must identify unused or infrequently used software licences and recommend licence harvesting and reassignment to reduce the number of new licences required, or eliminating such licences to reduce costs (including the elimination of unnecessary or costly provisioning of Software as a Service (SaaS) services and the rightsizing of contracts);

(g) Must recycle software licences on hardware being retired;

(12) ASSET SHARING AND REPORTING functional/technical Provide the product specification brochure or

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requirements

The Asset Sharing and Reporting component of the SAM Turnkey solution:

(a) Must include predefined/canned/out-of-the-box reports which can be edited and customised;

(b) Must allow for customised reports to be created from scratch in a short period of time by a user without specialist training;

(c) Must allow reports to be scheduled;

(d) Must allow for advanced queries to be written and saved;

(e) Must allow import of data from other domains (HR (ownership information), ERP (software procurement data), IT operations (CMDBs, app stores and service catalogues) and security);

(f) Must allow export of data in multiple formats (comma-separated value (CSV), hypertext mark-up language (HTML), Inline HTML, portable document format (PDF), Excel spreadsheet (XLS)) for use in other domains (IT operations (CMDBs, app stores and service catalogues) and security);

(g) Must include an easy-to-understand dashboard that gives you the inventory detail at a glance and allows for customised alerting;

(h) Must show the hierarchical relationships of assets,

architecture documentation indicating how the proposed product or solution complies with the technical requirements.

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users, locations, departments, cost centres, contracts and licence status in a graphical way;

(i) Must report on risk and software compliance status based on licences owned and deployed (risk/compliance prioritisation);

(j) Must report by publisher on annual spend;

(k) Must report on use (concurrent, average, peak, as well as tracking history);

(l) Must include data correlation and discrepancy reporting to identify missing assets;

(m) Must include reports for different teams and at different levels, taking into consideration the confidentiality of the data;

(13) STANDARDS AND BEST PRACTICE FRAMEWORKS

The SAM Turnkey solution complies with the following standards and best practice frameworks:

(a) ISO/IEC 19770 Information Technology, Software Asset Management;


(14) USER INTERFACE functional/technical requirements

(a) Must have single sign-on;

(b) Must have role-based access with the ability to customise roles;

(c) Must have a single user interface for all components;

Provide the Functional and Technical documentation indicating how the proposed solution complies with the user interface requirements listed.

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(d) Must have a clear menu structure;

(e) Must have the ability to add new fields, rename existing fields or make fields invisible/read-only;

(f) Must allow for customisation of lists/tables/views in the GUI;

(g) Must have an interactive help function (text, screen shots);

(h) Must have an audit trail;

(i) Must have an embedded ITIL-based workflow engine, with an easy programming environment;

(15) PRODUCT PERFORMANCE functional/technical requirements

(a) Must not result in down time while data is being gathered;

(b) Must compress all data sent back to the server to minimise network overhead, especially during use tracking;

(c) Must automatically import and cleanse data from other inventory sources as part of the import process;


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6.3. DECLARATION OF COMPLIANCE

Comply Not ComplyThe bidder declares by indicating with an “X” in either the “COMPLY” or “NOT COMPLY” column that –

(a) The bid complies with each and every TECHNICAL MANDATORY REQUIREMENT as specified in SECTION 6.2 above; AND

(b) Each and every requirement specification is substantiated by evidence as proof of compliance.

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7. TECHNICAL FUNCTIONALITYNOT APPLICABLE FOR THIS BID

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8. PROOF OF CONCEPT

8.1. INSTRUCTION AND EVALUATION CRITERIA

(1) All of the Proof of Concept (POC) requirements must be demonstrated in full.

(2) Evaluation per requirement. The evaluation (scoring) of bidders’ responses for POC requirements will be determined by the completeness, relevance and accuracy of demonstration.

(3) POC demonstration of Technical Mandatory requirements will be evaluated using “comply”/“not-comply” score.

(4) POC demonstration of Technical Functionality requirements will be evaluated using a 5 point rating scale.

Evaluation criteria (demonstration of technical functionality) ScoreIrrelevant (does not meet any requirement or no substantiation) 0Poor (far below minimum requirements) 1Average (below the minimum requirements) 2Good (meets the minimum requirements) 3Very Good (exceeds the minimum requirements) 4Excellent (far exceeds the minimum requirements) 5

(5) Weighting of requirements: The full scope of POC demonstration on the technical functionality requirements will be determined by the following weights:

No.

Proof of Concept requirements (technical functionality) Weighting

1. Interrogate the TCP/IP network to identify attached physical and virtual platforms running software;

20%

2. Establish an effective licence position (ELP) for software that was found;

40%

3. Optimise the effective licence position (ELP) for the software that was found;

40%

TOTAL 100 %

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(1) Minimum threshold. To be eligible to proceed to the next stage of the evaluation, the bidder must,

(a) For the POC demonstration of the Technical Mandatory requirements achieve a “COMPLY” score to all of the requirements, and;

(b) For the POC demonstration of Technical Functionality requirements achieve a minimum aggregate threshold score of 80%

8.2. PROOF OF CONCEPT REQUIREMENTS

PROOF OF CONCEPT REQUIREMENTS Evidence and evaluation criteria(used to evaluate bid)

(1) DISCOVERY FUNCTIONALITY

The SAM Turnkey solution must –(a) Interrogate a TCP/IP network to identify attached

physical and virtual platforms running software;

Demonstrate that the proposed product provides the required functionalities.Evaluation:0 = Did not identify any platforms1 = Identified all physical platforms and some software, but no virtual

platforms2 = Identified all physical platforms and all software, but no virtual platforms3 = Identified all physical and virtual platforms and some software4 = Identified all physical and virtual platforms and all software5 = Identified all physical and virtual platforms, as well as cloud platforms

and all software(2) ESTABLISHING ELP FUNCTIONALITY

The SAM Turnkey solution must –(a) Establish an effective licence position (ELP) for software

that was found;

Demonstrate that the proposed product provides the required functionalities.Evaluation:0 = Could not establish ELP for software1 = Established ELP for some software found on physical platforms, but not

for virtual platforms2 = Established ELP for all software found on physical platforms, but not for

virtual platforms3 = Established ELP for some software found on all physical and virtual

platforms4 = Established ELP for all software found on all physical and virtual

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PROOF OF CONCEPT REQUIREMENTS Evidence and evaluation criteria(used to evaluate bid)

platforms5 = Established ELP for all software found on all physical and virtual

platforms, as well as cloud platforms(3) OPTIMISING ELP FUNCTIONALITY

The SAM Turnkey solution must –(a) Optimise the effective licence position (ELP) for the

software that was found;

Demonstrate that the proposed product provides the required functionalities.Evaluation:0 = Could not optimise ELP for software1 = Optimised ELP for some software found on physical platforms, but not

for virtual platforms2 = Optimised ELP for all software found on physical platforms, but not for

virtual platforms3 = Optimised ELP for some software found on all physical and virtual

platforms4 = Optimised ELP for all software found on all physical and virtual platforms5 = Optimised ELP for all software found on all physical and virtual

platforms, as well as cloud platforms

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ANNEX A.3: SPECIAL CONDITIONS OF CONTRACT (SCC)

9. SPECIAL CONDITIONS OF CONTRACT

9.1. INSTRUCTION

(1) The successful supplier will be bound by Government Procurement: General Conditions of Contract (GCC) as well as this Special Conditions of Contract (SCC), which will form part of the signed contract with the successful Supplier. However, SITA reserves the right to include or waive the condition in the signed contract.

(2) SITA reserves the right to –

(a) Negotiate the conditions, or

(b) Automatically disqualify a bidder for not accepting these conditions.

(3) In the event that the bidder qualifies the proposal with own conditions, and does not specifically withdraw such own conditions when called upon to do so, SITA will invoke the rights reserved in accordance with subsection 9.1(2) above.

(4) The bidder must complete the declaration of acceptance as per section 9.3 below by marking with an “X” either “ACCEPT ALL” or “DO NOT ACCEPT ALL”, failing which the declaration will be regarded as “DO NOT ACCEPT ALL”.

9.2. SPECIAL CONDITIONS OF CONTRACT

(1) CONTRACTING CONDITIONS

(a) Formal Contract. The Supplier must enter into a formal written Contract (Agreement) with SITA.

(b) Right of Award. SITA reserves the right to award the contract for required goods or services to multiple Suppliers.

(c) Right to Audit. SITA reserves the right, before entering into a contract, to conduct or commission an external service provider to conduct a financial audit or probity to ascertain whether a qualifying bidder has the financial wherewithal or technical capability to provide the goods and services as required by this tender.

(2) Delivery Address

As per paragraph 2.2

(3) SCOPE OF WORK AND DELIVERY SCHEDULE

(a) The Supplier is responsible to perform the work as outlined in the following Work Breakdown Structure (WBS):

WBS

Statement of Work Delivery Timeframe

1. Develop and support the implementation of a SAM framework, policy, processes and standard operating procedures according to best practice

Within 3 months of the start of the contract

2. Supply, install and configure a SAM solution (complete software solution, excluding


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WBS

Statement of Work Delivery Timeframe

hardware)3. Integrate the SAM solution with SITA’s

information technology service management (ITSM) solution (BMC Remedy 9) and configuration management database (CMDB)( BMC Atrium CMDB 9)


4. Integrate the SAM solution with existing IT operations management discovery and network operations toolsets (System Center Configuration Manager (SCCM), HP Network Management Center (NMC) and Cisco Prime)


5. Establish an effective licence position (ELP) for one department (i.e. complete software asset database)


6. Establish and manage (operate) the SAM capability and practice according to the SAM Framework, Policy and standard operating procedures

For the first 24 months of the contract

7. Provide SAM Services to customers For the first 24 months of the contract

8. Provide on-site technical and functional support For the first 24 months of the contract

9. Provide software maintenance (fixes, upgrades and patches) of the Software Asset Management solution

For a period of 36 months

10. Provide second and third level technical and functional support


11. Provide an advisory service to operate SAM as a discipline, including the different complex licensing models and licence optimisation


12. Provide additional support in the form of brochures, FAQ, Forums, Help Desk, Owner’s/User manual, Phone, Recorded demos, Request form, Webinars, Documentation, Samples of code, Consultants, Remote connections


13. Provide formal SAM training and certification to SITA by a certified SAM practitioner


14. Provide formal SAM training to a government department’s employees on the Software Asset Management solution in order to operate and use the software/tools


15. Develop and execute an exit/handover strategy Within 24 months of the start of the contract

(4) SERVICES AND PERFORMANCE METRICS

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(a) The Supplier is responsible to provide the following services as specified in the Service Breakdown Structure (SBS):

SBS Service Element Service Grade Service Level1. Call Centre Normal 8h x 5d, 07:30 – 16:30

2. Incident Response Normal Maximum 4 hours

3. Incident Restore Normal Maximum 8 hours

(5) SCOPE OF TECHNICAL SOLUTION DEVELOPMENT

Not applicable for this bid

(6) SUPPLIER PERFORMANCE REPORTING

(a) The Supplier will be managed by a steering committee under leadership of the SITA National Consulting division and will be required to attend a monthly steering committee meeting.

(b) The Supplier will be required to immediately escalate any risks or issues to the steering committee.

(c) The Supplier will be required to attend weekly progress meetings with SITA and Department representatives.

(d) The Supplier will be required to prepare an Agenda and Minutes of Meetings for every meeting according to SITA’s document management process, which must be formally signed off.

(e) The Supplier will be required to submit monthly progress reports according to SITA’s document management process, which must be formally signed off.

(7) CERTIFICATION, EXPERTISE AND QUALIFICATION

(a) The Supplier represents that,

(i) it has the necessary expertise, skill, qualifications and ability to undertake the work required in terms of the Statement of Work or Service Definition and;

(ii) it is committed to provide the Products or Services; and

(iii) perform all obligations detailed herein without any interruption to the Customer.

(b) The Supplier must provide the service in a good and workmanlike manner and in accordance with the practices and high professional standards used in well-managed operations performing services similar to the Services;

(c) The Supplier must perform the Services in the most cost-effective manner consistent with the level of quality and performance as defined in Statement of Work or Service Definition;

(d) Original Equipment Manufacturer (OEM) or Original Software Manufacturer (OSM) work. The Supplier must ensure that work or service is performed by a person who is certified by Original Equipment Manufacturer or Original Software Manufacturer;

(8) LOGISTICAL CONDITIONS

(a) Hours of work. The Supplier must be available during normal Business hours/days from 08:00 – 17:00 from Monday to Friday.

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(b) In the event that SITA grants the Supplier permission to access SITA's Environment including hardware, software, internet facilities, data, telecommunication facilities and/or network facilities remotely, the Supplier must adhere to SITA's relevant policies and procedures (which policy and procedures are available to the Supplier on request) or in the absence of such policy and procedures, in terms of, best industry practice.

(9) SKILLS TRANSFER AND TRAINING

(a) The Supplier must provide formal training (certification) at a Supplier test centre in RSA.

(10) REGULATORY, QUALITY AND STANDARDS

(a) The SAM solution must comply with ISO/IEC 19770 Information Technology, Software Asset Management.

(11) PERSONNEL SECURITY CLEARANCE

(a) The Supplier personnel who are required to work with information related to NATIONAL SECURITY must have a valid South African security clearance or must apply within 30 days of the signed contract for a security clearance to the level of CONFIDENTIAL at the expense of the Supplier from the South African State Security Agency or duly authorised Personnel Security Vetting entity of SA Government.

(b) The Supplier personnel who are required to work with GOVERNMENT CLASSIFIED information or access government RESTRICTED areas must be a South African Citizen and at the expense of the Supplier be security vetted (pre-employment screening, criminal record screening and credit screening).

(c) The Supplier must ensure that the security clearances of all personnel involved in the Contract remains valid for the period of the contract.

(12) CONFIDENTIALITY AND NON-DISCLOSURE CONDITIONS

(a) The Supplier, including its management and staff, must before commencement of the Contract, sign a non-disclosure agreement regarding Confidential Information.

(b) Confidential Information means any information or data, irrespective of the form or medium in which it may be stored, which is not in the public domain and which becomes available or accessible to a Party as a consequence of this Contract, including information or data which is prohibited from disclosure by virtue of:

(i) the Promotion of Access to Information Act, 2000 (Act no. 2 of 2000);

(ii) being clearly marked "Confidential" and which is provided by one Party to another Party in terms of this Contract;

(iii) being information or data, which one Party provides to another Party or to which a Party has access because of Services provided in terms of this Contract and in which a Party would have a reasonable expectation of confidentiality;

(iv) being information provided by one Party to another Party in the course of contractual or other negotiations, which could reasonably be expected to prejudice the right of the non-disclosing Party;

(v) being information, the disclosure of which could reasonably be expected to endanger a life or physical security of a person;

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(vi) being technical, scientific, commercial, financial and market-related information, know-how and trade secrets of a Party;

(vii) being financial, commercial, scientific or technical information, other than trade secrets, of a Party, the disclosure of which would be likely to cause harm to the commercial or financial interests of a non-disclosing Party; and

(viii) being information supplied by a Party in confidence, the disclosure of which could reasonably be expected either to put the Party at a disadvantage in contractual or other negotiations or to prejudice the Party in commercial competition; or

(ix) information the disclosure of which would be likely to prejudice or impair the safety and security of a building, structure or system, including, but not limited to, a computer or communication system; a means of transport; or any other property; or a person; methods, systems, plans or procedures for the protection of an individual in accordance with a witness protection scheme; the safety of the public or any part of the public; or the security of property; information the disclosure of which could reasonably be expected to cause prejudice to the defence of the Republic; security of the Republic; or international relations of the Republic; or plans, designs, drawings, functional and technical requirements and specifications of a Party, but must not include information which has been made automatically available, in terms of the Promotion of Access to Information Act, 2000; and information which a Party has a statutory or common law duty to disclose or in respect of which there is no reasonable expectation of privacy or confidentiality;

(c) Notwithstanding the provisions of this Contract, no Party is entitled to disclose Confidential Information, except where required to do so in terms of a law, without the prior written consent of any other Party having an interest in the disclosure;

(d) Where a Party discloses Confidential Information which materially damages or could materially damage another Party, the disclosing Party must submit all facts related to the disclosure in writing to the other Party, who must submit information related to such actual or potential material damage to be resolved as a dispute;

(e) Parties may not, except to the extent that a Party is legally required to make a public statement, make any public statement or issue a press release which could affect another Party, without first submitting a written copy of the proposed public statement or press release to the other Party and obtaining the other Party's prior written approval for such public statement or press release, which consent must not unreasonably be withheld.

(13) GUARANTEE AND WARRANTIES. The Supplier warrants that:

(a) The warranty of goods supplied under this contract remains valid for twelve (12) months after the goods, or any portion thereof as the case may be, have been delivered to and accepted at the final destination indicated in the contract, or for eighteen (18) months after the date of shipment from the port or place of loading in the source country, whichever period concludes earlier;

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(b) as at Commencement Date, it has the rights, title and interest in and to the Product or Services to deliver such Product or Services in terms of the Contract and that such rights are free from any encumbrances whatsoever;

(c) the Product is in good working order, free from Defects in material and workmanship, and substantially conforms to the Specifications, for the duration of the Warranty period;

(d) during the Warranty period any defective item or part component of the Product be repaired or replaced within 3 (three) days after receiving a written notice from SITA;

(e) the Products is maintained during its Warranty Period at no expense to SITA;

(f) the Product possesses all material functions and features required for SITA’s Operational Requirements;

(g) the Product remains connected or Service is continued during the term of the Contract;

(h) all third-party warranties that the Supplier receives in connection with the Products including the corresponding software and the benefits of all such warranties are ceded to SITA without reducing or limiting the Supplier’s obligations under the Contract;

(i) no actions, suits, or proceedings, pending or threatened against it or any of its third party suppliers or sub-contractors that have a material adverse effect on the Supplier’s ability to fulfil its obligations under the Contract exist;

(j) SITA is notified immediately if it becomes aware of any action, suit, or proceeding, pending or threatened to have a material adverse effect on the Supplier’s ability to fulfil the obligations under the Contract;

(k) any Product sold to SITA after the Commencement Date of the Contract remains free from any lien, pledge, encumbrance or security interest;

(l) SITA’s use of the Product and Manuals supplied in connection with the Contract does not infringe any Intellectual Property Rights of any third party;

(m) the information disclosed to SITA does not contain any trade secrets of any third party, unless disclosure is permitted by such third party;

(n) it is financially capable of fulfilling all requirements of the Contract and that the Supplier is a validly organized entity that has the authority to enter into the Contract;

(o) it is not prohibited by any loan, contract, financing arrangement, trade covenant, or similar restriction from entering into the Contract;

(p) the prices, charges and fees to SITA as contained in the Contract are at least as favourable as those offered by the Supplier to any of its other customers that are of the same or similar standing and situation as SITA; and

(q) any misrepresentation by the Supplier amounts to a breach of Contract.

(14) INTELLECTUAL PROPERTY RIGHTS

(a) SITA retains all Intellectual Property Rights in and to SITA's Intellectual Property. As of the Effective Date, the Supplier is granted a non-exclusive licence, for the continued duration of this Contract, to perform any lawful act including the right to use, copy, maintain, modify, enhance and create derivative works of SITA's Intellectual Property

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for the sole purpose of providing the Products or Services to SITA pursuant to this Contract; provided that the Supplier must not be permitted to use SITA's Intellectual Property for the benefit of any entities other than SITA without the written consent of SITA, which consent may be withheld in SITA's sole and absolute discretion. Except as otherwise requested or approved by SITA, which approval is in SITA's sole and absolute discretion, the Supplier must cease all use of SITA's Intellectual Property, at of the earliest of:

(i) termination or expiration date of this Contract;

(ii) the date of completion of the Services; and

(iii) the date of rendering of the last of the Deliverables.

(b) If so required by SITA, the Supplier must certify in writing to SITA that it has either returned all SITA Intellectual Property to SITA or destroyed or deleted all other SITA Intellectual Property in its possession or under its control.

(c) SITA, at all times, owns all Intellectual Property Rights in and to all Bespoke Intellectual Property.

(d) Save for the licence granted in terms of this Contract, the Supplier retains all Intellectual Property Rights in and to the Supplier’s pre-existing Intellectual Property that is used or supplied in connection with the Products or Services.

(15) TARGETED PROCUREMENT/TRANSFORMATION

SITA, in terms of the PPPFA Regulation 2017 section 4(1), has an obligation to advance certain designated groups which includes black SMMEs (i.e. Exempted Micro Enterprises (EME) and Qualifying Small Enterprises (QSE)) for the supply of certain ICT goods or services; and therefore –

(a) The Supplier must allocate a minimum of 30% of the value of the contract to Black EMEs or QSEs; and

(b) A Black EME or Black QSE must be an enterprise that resides in the same province as the delivery address of this tender; and

(c) The Supplier must at time of bid provide proof of intent to subcontract either via a joint venture agreement or subcontracting agreement with the targeted Black SMMEs.

(d) The list of EME and QSE must be accessed from Treasury Central Supplier Database.

(16) PAYMENT CONDITION

(a) Payment for the SAM solution licences will be based on the principle of “pay-per-use”.

9.3. DECLARATION OF ACCEPTANCE

ACCEPT ALL DO NOT ACCEPT ALL

(1) The bidder declares to ACCEPT ALL the Special Condition of Contract as specified in section 9.2 above by indicating with an “X” in the “ACCEPT ALL” column, OR

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(2) The bidder declares to NOT ACCEPT ALL the Special Conditions of Contract as specified in section 9.2 above by -

(a) Indicating with an “X” in the “DO NOT ACCEPT ALL” column, and;

(b) Provide reason and proposal for each of the conditions that is not accepted.

Comments by bidder:Provide reason and proposal for each of the conditions not accepted as per the format:Condition Reference:Reason:Proposal:

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ANNEX A.4: COSTING AND PRICING

QUALIFICATION NOTICE

To safeguard the integrity of the bidding process, the technical and financial proposals should be submitted in separate sealed envelopes, as per “National

Treasury: Supply Chain Management a guide for Accounting Officers / Authorities, 2004”, section 5.9.4; therefore

All bid Pricing Schedules, as indicated in section 10 COSTING AND PRICING, must be

submitted in a SEPARATE SEALED ENVELOPE, failing which the bid WILL BE DISQUALIFIED.

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10. COSTING AND PRICING

10.1.COSTING AND PRICING EVALUATION

(1) ALL PRICING SCHEDULES MUST BE SUBMITTED IN A SEPARATE SEALED ENVELOPE, failing which the BID will be DISQUALIFIED.

(2) In terms of Preferential Procurement Policy Framework Act (PPPFA), the following preference point system is applicable to all Bids:

(a) the 80/20 system (80 Price, 20 B-BBEE) for requirements with a Rand value equal to or above R30 000 and up to R50 000 000 (all applicable taxes included); or

(b) the 90/10 system (90 Price and 10 B-BBEE) for requirements with a Rand value above R50 000 000 (all applicable taxes included).

(3) This bid will be evaluated using the PPPFA preferential points scoring system of 80/20.

(4) The bidder must complete the declaration of acceptance as per section 10.3 below by marking with an “X” either “ACCEPT ALL”, or “DO NOT ACCEPT ALL”, failing which the declaration will be regarded as “DO NOT ACCEPT ALL” and the bid will be disqualified.

(5) Bidder will be bound by the following general costing and pricing conditions and SITA reserves the right to negotiate the conditions or automatically disqualify the bidder for not accepting these conditions. These conditions will form part of the Contract between SITA and the bidder. However, SITA reserves the right to include or waive the condition in the Contract.

10.2.COSTING AND PRICING CONDITIONS

(1) The bidder must submit the Pricing Schedule(s) as prescribed in section 10.4 as well as the relevant enclosed Standard Bidding Document SBD 3.2.

(2) SOUTH AFRICAN PRICING. The total price must be VAT inclusive and be quoted in South African Rand (ZAR).

(3) TOTAL PRICE

(a) All quoted prices are the total price for the entire scope of required services and deliverables to be provided by the bidder.

(b) The cost of delivery, labour, S&T, overtime, etc. must be included in this bid.

(c) All additional costs must be clearly specified.

(4) BID EXCHANGE RATE CONDITIONS. The bidders must use the exchange rate provided below to enable SITA to compare the prices provided by using the same exchange rate:

Foreign currency South African Rand (ZAR) exchange rate1 US Dollar1 Euro1 Pound

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10.3.DECLARATION OF ACCEPTANCE


(1) The bidder declares to ACCEPT ALL the Costing and Pricing conditions as specified in section 10.2 above by indicating with an “X” in the “ACCEPT ALL” column, or

(2) The bidder declares to NOT ACCEPT ALL the Costing and Pricing Conditions as specified in section 10.2 above by -

(a) Indicating with an “X” in the “DO NOT ACCEPT ALL” column, and;

(b) Provide reason and proposal for each of the condition not accepted.

Comments by bidder:Provide the condition reference, the reasons for not accepting the condition.

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10.4.BID PRICING SCHEDULE

a) Bidder must complete the pricing as per table below (or as per the attached spread sheet if applicable).

b) Line Prices are all VAT EXCLUDING, and TOTAL PRICE is VAT INCLUSIVE

(1) PRODUCT OR SERVICE PRICING

No Product/Service description Quantity Price Year 1(VAT excl.)

Price Year 2(VAT excl.)

Price Year 3(VAT excl.)

1. Software Licence of the SAM Turnkey solution (including annual maintenance) – pay per use

99,000 devices (30,000 Endpoint

Desktops and 3000 Endpoint Servers growth per year)

2. Onsite technical support of the SAM Turnkey solution (including initial installation, configuration and roll-out) during the first and second year – 2 technical support technicians

48 weeks per annum (year 1 and

2 only)

3. Operate the SAM Turnkey solution (including functional support and annual ELP audit) – SAM Manager

24 months

4. Operate the SAM Turnkey solution (including functional support and annual ELP audit) – SAM Analyst

24 months

5. Incident management (2nd and 3rd line) – 1 incident per week during year 2 and 3 @ 4 hrs per incident

24 months

6. Train SAM Manager to operate the SAM tool 1 person per year (year 1 and 2 only)

7. Train SAM operational staff to operate the SAM 4 people per year (year 1 and 2 only)

8. Train SAM technical staff to install, configure and roll-out SAM for other estates/accounts

4 people per year (year 1 and 2 only)

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9. Consult on the development of SAM framework, policy, processes and standard operating procedures in initial year

3 months (year 1 only)

10. SUBTOTAL (VAT Excl.)11. VAT (14%)12. SUBTOTAL (VAT Incl.)13. BID TOTAL (VAT Incl.)(2) RATE OF EXCHANGE PRICING INFORMATION

Provide the TOTAL BID PRICE for the duration of Contract and clearly indicate the Local Price and Foreign Price, where –(a) Local Price means the portion of the TOTAL price that is NOT dependent on the Foreign Rate of Exchange (ROE) and;

(b) Foreign Price means the portion of the TOTAL price that is dependent on the Foreign Rate of Exchange (ROE).

(c) Exchange Rate means the ROE (ZA Rand vs foreign currency) as determined at time of bid.

No Description Price YEAR 1(Vat Excl.)

Price YEAR 2(VAT Excl.)

Price YEAR 3(VAT Excl.)

1. LOCAL Price (ZAR)2. FOREIGN Price (ZAR)3. Exchange Rate4. SUBTOTAL (VAT Excl.)5. VAT (14%)6. TOTAL (VAT Incl.)7. BID TOTAL

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SBD 3.2PRICING SCHEDULE – NON-FIRM PRICES

(PURCHASES)

NOTE: PRICE ADJUSTMENTS WILL BE ALLOWED AT THE PERIODS AND TIMES SPECIFIED IN THE BIDDING DOCUMENTS.

IN CASES WHERE DIFFERENT DELIVERY POINTS INFLUENCE THE PRICING, A SEPARATE PRICING SCHEDULE MUST BE SUBMITTED FOR EACH DELIVERY POINT

Name of Bidder: …………………………………………………………… Bid number:

Closing Time 11:00 Closing date:

OFFER TO BE VALID FOR ……… DAYS FROM THE CLOSING DATE OF BID.

________________________________________________________________________________ITEM QUANTITY DESCRIPTION BID PRICE IN RSA CURRENCYNO. **(ALL APPLICABLE TAXES INCLUDED)

________________________________________________________________________________

- Required by: THE STATE INFORMATION TECHNOLOGY AGENCY SOC LTD

- At: …….…..……………………………….

- Brand and model ……..………………………………….

- Country of origin ……...………………………………….

- Does the offer comply with the specification(s)? *YES/NO

- If not to specification, indicate deviation(s) ………………………………………….

- Period required for delivery ………………………………………….

- Delivery: *Firm/not firm

** “all applicable taxes” includes value- added tax, pay as you earn, income tax, unemployment insurance fund contributions and skills development levies.

*Delete if not applicable

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ANNEX A.5: Terms and definitions

1. ABBREVIATIONSAD Active DirectoryAPI application program interfaceCMDB configuration management databaseCPU central processing unitCSV comma separated valueDLL dynamic-link libraryEOL end of lifeEOS end of supportELP effective licence positionERP enterprise resource planningFAQ frequently asked questionsGRAP Generally Recognised Accounting PracticeGUI graphical user interfaceHR human resourcesHTML hypertext mark-up languageHVD Hardware Virtual DesktopIaas Infrastructure as a ServiceICT Information and Communication TechnologyIEC International Electrotechnical CommissionISO International Organisation for StandardizationISV independent software vendorIT Information TechnologyITAM IT Asset ManagementITIL Information Technology Infrastructure LibraryITSM IT Service ManagementLDAP Lightweight Directory Access ProtocolNGN Next Generation NetworkNMC Network Management CenterOS operating systemPaaS Platform as a ServicePBX private branch exchangePDF portable document formatPFMA Public Finance Management ActPPPFA Preferential Procurement Policy Framework ActPUR product use rightsRDS Remote Desktop ServiceSaaS Software as a ServiceSAM Software Asset ManagementSCCM System Center Configuration ManagerSITA State Information Technology AgencySKU stock keeping unitSWID standard for software identificationTCP/IP Transmission Control Protocol/Internet Protocol

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UNSPSC United Nations Standard Products and Services CodeVDI Virtual Desktop InfrastructureVM virtual machineXLS Excel spreadsheetVPN Virtual Private Network

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ANNEX A.6: BIDDER SUBSTANTIATING EVIDENCE

This section is reserved for the bidder to provide information related to the substantiating evidence or comments in the format as required by the bid specification (e.g. text, graphical representation, diagrams, statistical reports, lists, reference letters, copies of product of solution documentation, certificates, s, memberships, etc.).

Note: The evidence provided in this section will be used by the bid evaluation committee to evaluate the bid. Therefore, each piece of substantiating evidence must be cross referenced to requirements specification section.

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Documents

Bid Specification Template - Welcome to … 1661... · Web viewProvide business and technical advisory service to operate SAM as a discipline, including the different complex licensing