BIIAB Unit Pack · CFAQ31 Y/502/4629 Word Processing Software CFAQ32 Y/502/4632 Website Software ... IT318 L/601/3508 Principles of ICT system and data security IT319 L/601/3511 Software

Version 2 © BIIAB A2015 www.biiab.org

BIIAB Unit Pack

BIIAB ICT Systems and Principles for IT Professionals

BIIAB Level 2 Award In ICT Systems and Principles for Practitioners (QCF) 601/6468/2

BIIAB Level 2 Certificate In ICT Systems and Principles for Practitioners (QCF) 601/6470/0

BIIAB Level 2 Diploma In ICT Systems and Principles for Practitioners (QCF) 601/6469/4

BIIAB Level 3 Award In ICT Systems and Principles for Professionals (QCF) 601/6506/6

BIIAB Level 3 Certificate In ICT Systems and Principles for Professionals (QCF) 601/6461/X

BIIAB Level 3 Diploma In ICT Systems and Principles for Professionals (QCF) 601/6449/9

BIIAB Level 4 Diploma For ICT Professional (Systems and Principles) (QCF) 601/6933/3


Contents

CFAQ30 T/502/4301 Using Email

CFAQ31 Y/502/4629 Word Processing Software

CFAQ32 Y/502/4632 Website Software

CFAQ33 J/502/4626 Spreadsheet Software

CFAQ34 T/502/4623 Presentation Software

CFAQ35 T/502/4556 Database Software

IT162 H/601/0663 Fibre Telecommunications Techniques

IT310 D/601/3206 Data Representation and Manipulation for IT

IT311 D/601/3254 Telecommunications principles

IT312 F/601/3246 Advanced data representation and manipulation for IT

IT313 J/601/3250 Networking principles

IT314 J/601/3295 Telecommunications principles

IT315 J/601/3510 Software testing

IT316 K/601/3256 Web development

IT317 L/601/3251 Software design fundamentals

IT318 L/601/3508 Principles of ICT system and data security

IT319 L/601/3511 Software testing

IT320 M/601/3503 Systems Architecture

IT321 R/601/3509 Principles of ICT system and data security

IT322 R/601/3512 Web Fundamentals

IT323 T/601/3289 Networking principles

IT324 T/601/3504 Systems Architecture

IT325 R/601/8726 Customer care

IT326 D/601/8728 Customer care

IT327 D/602/0608 Hardware installation

IT328 D/602/0611 Organisation and planning of workload

IT329 F/601/9547 Service delivery

IT330 H/601/8732 Information management

IT331 H/602/0609 Information management

IT332 H/602/0612 Supplier management

IT333 J/601/9548 Maintaining equipment and IT systems

IT334 K/601/9543 Asset management

IT335 K/602/0613 Supplier management

IT336 L/601/8742 Service delivery

IT337 L/602/0605 Asset management

IT338 R/602/0606 Computer forensics

IT339 T/601/9545 Hardware installation

IT340 Y/601/8730 Management and prioritisation of own schedule

IT341 Y/602/0607 Computer forensics

IT342 Y/602/0610 Maintaining equipment and IT systems

IT343 K/601/3287 IT Fault Diagnosis and Remedy

IT345 A/601/3505 Systems Architecture

IT350 Y/601/1244 Business Skills for e-Commerce

IT351 M/602/2251 Data Communications and Networks

IT352 R/601/0447 Database Design Concepts

IT353 Y/601/1101 E-Business Operations

IT354 Y/601/0451 Emerging Technologies

IT355 H/601/0453 Event Driven Programming Solutions

IT356 A/601/0457 Human Computer Interaction

IT357 Y/601/6881 Manage budgets in a creative and cultural organisation

IT358 J/601/0462 Management in Information Technology

IT359 D/601/0466 Mathematics for Software Development


IT360 K/601/0468 Network Operating systems

IT361 M/601/0472 Networking Technologies

IT362 K/601/1295 Object Oriented Programming

IT363 D/601/1293 Procedural Programming

IT364 D/601/1276 Research Skills

IT365 Y/601/1423 Routing Concepts

IT366 L/601/1984 Software Applications Testing

IT368 K/601/1281 Systems Analysis and Design

IT370 J/601/1286 Website Design

IT371 R/601/1288 Website Management

IT372 M/601/1525 Distributed Software Applications

IT373 A/601/1513 Internet Server Management

IT374 A/601/1933 IT Virtualisation

IT375 L/601/1547 Local Area Networking Technologies

IT376 A/601/1964 Networking Infrastructure

IT377 F/601/1562 Wide Area Networking Technologies

IT378 R/601/3171 Creating a procedural computer program

IT394 A/502/4574 Design Software

IT395 H/502/4567 Desktop Publishing Software

IT396 F/502/4611 Drawing and Planning Software

IT397 R/502/4614 Imaging Software

IT398 H/502/4617 Multimedia Software

IT402 F/502/4298 Using the Internet

IT409 J/601/9548 Maintaining equipment and IT systems

IT410 K/601/3256 Web development

Version 1 January 2015 © BIIAB

Unit Title Using Email

BIIAB Reference CFAQ30

Level 3

Credit Value 3

GLH 20

Unit Reference No. T/502/4301

Learning Outcome - The learner will: Assessment Criterion - The learner can:

1 Use e-mail software tools and

techniques to compose and send

messages

1.1

1.2

1.3

1.4

1.5

Select and use software tools to compose and format e-

mail messages, including attachments

Explain methods to improve message transmission

Send e-mail messages to individuals and groups

Explain why and how to stay safe and respect others

when using e-mail

Use an address book to manage contact information

2 Manage use of e-mail software

effectively

2.1

2.2

2.3

2.4

2.5

2.6

2.7

2.8

Develop and communicate guidelines and procedures for

using e-mail effectively

Read and respond appropriately to e-mail messages and

attachments

Use email software tools and techniques to automate

responses

Explain why, how and when to archive messages

Organise, store and archive e-mail messages effectively

Customise e-mail software to make it easier to use

Explain how to minimise e-mail problems

Respond appropriately to email problems


Unit Title Word Processing Software


Level 3

Credit Value 6

GLH 45

Unit Reference No. Y/502/4629


1 Enter and combine text and other

information accurately within word

processing documents

1.1

1.2

1.3

1.4

1.5

1.6

1.7

1.8

Summarise what types of information are needed for the

document and how they should be linked or integrated

Use appropriate techniques to enter text and other types

of information accurately and efficiently

Create, use and modify appropriate templates for

different types of documents

Explain how to combine and merge information from

other software or multiple documents

Combine and merge information within a document from

a range of sources

Store and retrieve document and associated files

effectively, in line with local guidelines and conventions

where available

Select and use tools and techniques to work with multiple

documents or users

Customise interface to meet needs

2 Create and modify appropriate

layouts, structures and styles for

word processing documents

2.1

2.2

2.3

2.4

Analyse and explain the requirements for structure and

style

Create, use and modify columns, tables and forms to

organise information

Define and modify styles for document elements

Select and use tools and techniques to organise and

structure long documents

3 Use word processing software tools

and techniques to format and

present documents effectively to

meet requirements

3.1

3.2

3.3

3.4

3.5

3.6

Explain how the information should be formatted to aid

meaning

Select and use appropriate techniques to format

characters and paragraphs

Select and use appropriate page and section layouts to

present and print multi-page and multi-section

documents

Check documents meet needs, using IT tools and making

corrections as necessary

Evaluate the quality of the documents produced to ensure

they are fit for purpose

Respond appropriately to any quality problems with

documents to ensure that outcomes meet needs and are

fit for purpose


Unit Title Website Software


Level 3

Credit Value 5

GLH 40



1 Create structures and styles and

use them to produce websites

1.1

1.2

1.3

1.4

1.5

1.6

1.7

1.8

Determine what website content and layout will be

needed for each page and for the site

Plan and create web page templates to layout content

Select and use website features and structures to

enhance website navigation and functionality

Create, select and use styles to enhance website

consistency and readability

Provide guidance on laws, guidelines and constraints that

affect the content and use of websites

Explain what access issues may need to be taken into

account

Explain when and why to use different file types for saving

content

Store and retrieve files effectively, in line with local

guidelines and conventions where available

2 Select and use website software

tools and features to develop

multiple page websites with

multimedia and interactive

features

2.1

2.2

2.3

2.4

2.5

2.6

Prepare content for web pages so that it is ready for

editing and formatting

Organise and combine information needed for web pages

in line with any copyright constraints, including across

different software

Select and use appropriate editing and formatting

techniques to aid meaning

Select and use appropriate programming and

development techniques to add features and enhance

websites

Select and use file formats that make information easier

to download

Check web pages meet needs, using IT tools and making


3 Publish and test multiple page

websites with multimedia and

interactive features

3.1

3.2

3.3

3.4

Select and use appropriate testing methods to check that

all elements and features of complex websites are

working as planned

Identify any quality problems with websites and explain

how to respond to them

Select and use an appropriate programme to upload and

publish the website and make sure that it will download

efficiently

Respond appropriately to quality problems with websites

to ensure outcomes are fit for purpose


Unit Title Spreadsheet Software


Level 3

Credit Value 6

GLH 45

Unit Reference No. J/502/4626


1 Use a spreadsheet to enter, edit

and organise numerical and other

data

1.1

1.2

1.3

1.4

Identify what numerical and other information is needed

in the spreadsheet and how it should be structured

Enter and edit numerical and other data accurately

Combine and link data from different sources

Store and retrieve spreadsheet files effectively, in line

with local guidelines and conventions where available

2 Select and use appropriate

formulas and data analysis tools

and techniques to meet

requirements

2.1

2.2

2.3

2.4

Explain what methods can be used to summarise, analyse

and interpret spreadsheet data and when to use them

Select and use a wide range of appropriate functions and

formulas to meet calculation requirements

Select and use a range of tools and techniques to analyse

and interpret data to meet requirements

Select and use forecasting tools and techniques

3 Use tools and techniques to

present, and format and publish

spreadsheet information

3.1

3.2

3.3

3.4

3.5

3.6

3.7

Explain how to present and format spreadsheet

information effectively to meet needs

Select and use appropriate tools and techniques to format

spreadsheet cells, rows, columns and worksheets

effectively

Select and use appropriate tools and techniques to

generate, develop and format charts and graphs

Select and use appropriate page layout to present, print

and publish spreadsheet information

Explain how to find and sort out any errors in formulas

Check spreadsheet information meets needs, using IT

tools and making corrections as necessary

Use auditing tools to identify and respond appropriately

to any problems with spreadsheets

4


Unit Title Presentation Software


Level 3

Credit Value 6

GLH 45



1 Input and combine text and other

information within presentation

slides

1.1

1.2

1.3

1.4

1.5

1.6

1.7

Explain what types of information are required for the

presentation

Enter text and other information using layouts

appropriate to type of information

Insert charts and tables and link to source data

Insert images, video or sound to enhance the

presentation

Identify any constraints which may affect the

presentation

Organise and combine information for presentations in

line with any constraints

Store and retrieve presentation files effectively, in line

with local guidelines and conventions where available

2 Use presentation software tools to

structure, edit and format

presentations

2.1

2.2

2.3

2.4

2.5

2.6

Explain when and how to use and change slide structure

and themes to enhance presentations

Create, amend and use appropriate templates and

themes for slides

Explain how interactive and presentation effects can be

used to aid meaning or impact

Select and use appropriate techniques to edit and format

presentations to meet needs

Create and use interactive elements to enhance

presentations

Select and use animation and transition techniques

appropriately to enhance presentations

3 Prepare interactive slideshow for

presentation

3.1

3.2

3.3

3.4

3.5

Explain how to present slides to communicate effectively

for different contexts

Prepare interactive slideshow and associated products for

presentation

Check presentation meets needs, using IT tools and

making corrections as necessary

Evaluate presentations, identify any quality problems and

discuss how to respond to them

Respond appropriately to quality problems to ensure that

presentations meet needs and are fit for purpose


Unit Title Database Software


Level 3

Credit Value 6

GLH 45



1 Plan, create and modify relational

database tables to meet

requirements

1.1

1.2

1.3

1.4

1.5

1.6

Explain how a relational database design enables data to

be organised and queried

Plan and create multiple tables for data entry with

appropriate fields and properties

Set up and modify relationships between database tables

Explain why and how to maintain data integrity

Respond appropriately to problems with database tables

Use database tools and techniques to ensure data

integrity is maintained

2 Enter, edit and organise structured

information in a database

2.1

2.2

2.3

2.4

Design and create forms to access, enter, edit and

organise data in a database


data entry forms

Check data entry meets needs, using IT tools and making


Respond appropriately to data entry errors

3 Use database software tools to

create, edit and run data queries

and produce reports

3.1

3.2

3.3

3.4

3.5

Explain how to select, generate and output information

from queries according to requirements

Create and run database queries to display, amend or

calculate selected data

Plan and produce database reports from a multiple-table

relational database


database reports

Check reports meet needs, using IT tools and making



Unit Title Fibre Telecommunications Techniques

BIIAB Reference IT162

Level 3

Credit Value 15

GLH 80

Unit Reference No. H/601/0663


1 Understand the properties,

structures and components

included in typical fibre

telecommunications networks.

1.1

1.2

1.3

Identify different types of optical fibre

Identify the physical components required to build a fibre

infrastructure

Explain the different structures used in fibre networks,

and when different structures should be used.

2 Understand safe working practices

s when working with optical fibre

networks

2.1

2.2

2.3

Identify key safety considerations when working with

optical fibre

Identify any existing risk assessments for working with

fibre networks.

Explain how to dispose of redundant or damaged optical

fibres

3 Know the quality standards and

documentation requirements when

working on the optical fibre

network

3.1

3.2

Explain the quality standards that apply for all installation

and maintenance work on the optical fibre network

Explain what technical documentation needs to be

completed before and after undertaking work on the fibre

network

4 Prepare and install optical fibre

components in exchanges and

customer premises

4.1

4.2

4.3

Prepare optical fibre components for use

Provide fibres from a customer premises point of entry to

the equipment fibre pigtails for both two-fibre and single-

fibre working.

Test components before commissioning the components

5 Build an external fibre network 5.1

5.2

5.3

Prepare cables for splicing

Manage cables on single circuit trays

Splice fibres cables on single circuit trays

6 How to construct and re-enter a

fibre closure

6.1

6.2

6.3

Explain where various fibre options should be used.

Construct a fibre closure

Re-enter an existing closure


Unit Title Data Representation and Manipulation for IT


Level 2

Credit Value 7

GLH 60

Unit Reference No. D/601/3206


1 Manipulate real numbers and

integers

1.1

1.2

1.3

1.4

1.5

Describe the difference between real numbers and

integers

Express numbers in power and scientific notation

Perform arithmetic on numbers in power and scientific

notation including multiplication and division of powers

Round real numbers and estimate the resulting error

Describe how real numbers and integers are represented

in computer memory

2 Use co-ordinate systems and

vectors, and linear transformations

2.1

2.2

2.3

2.4

2.5

2.6

2.7

Describe two dimensional co-ordinate systems

Represent simple shapes by finding the co-ordinates of

the vertices

Describe vectors

Produce the polar representation of vectors

Offset and scale shapes described by co-ordinates

Convert between linear to polar co-ordinates

Describe co-ordinate systems used in programming

output devices

3 Use simple functions and basic

algebraic operations

3.1

3.2

3.3

3.4

3.5

3.6

Express simple problems as mathematical equations

Simplify and change the subject of simple equations

Describe the concept of a function

Obtain the equation of a straight line from a graph

Describe the basic properties of a circle and triangle

Apply trigonometric and inverse trigonometric functions

4 Apply Boolean algebra to problem

situations

4.1

4.2

4.3

4.4

4.5

Describe how Binary states can be used to represent

physical systems

Identify and label the inputs and outputs of a binary

representation

Produce a truth table corresponding to a binary

representation

Express a truth table as a Boolean equation

Simplify a Boolean equation using algebraic methods


Unit Title Telecommunications principles


Level 3

Credit Value 10

GLH 80



1 Understand the principals of

alternating current (AC) circuits

1.1

1.2

1.3

Explain

• reactance in circuits

• impedance in terms of resistive and reactive

components

Describe the characteristics of series and parallel resonant

circuits

Calculate the resonant frequency of a circuit

2 Understand the effects of line

impairments on a transmitted

signal

2.1

2.2

2.3

Explain;

• decibel (dB) as a unit of loss

• dBm as a unit of power

Define signal-to-noise ratio as applied to transmission

lines

Calculate using dBs and dBms the

• total loss of a system from individual losses

• total loss of a system from input and output signal levels

• output signal level from total loss and input signal level

• signal-to-noise ratio

3 Apply the characteristics of

transmission lines

3.1

3.2

3.3

3.4

3.5

Explain the effect of the primary line constants R, G, L & C

on the characteristic impedance of transmission lines

Define the concept of angular frequency as applied to

transmission lines

Calculate, using the primary line constants, the

characteristic impedance of:

• finite and infinite line lengths

• a parallel pair of wires

• co-axial cable

Produce an equivalent circuit model of a transmission line

in terms of resistance, capacitance and inductance

Calculate the bandwidth of a transmission line in terms of

frequency between half power points

4 Understand the transmission of

digital signals over transmission

media

4.1

4.2

4.3

Demonstrate the following representations of binary

information and explain the advantages of each type

• non-return to zero (NRZ) digital encoding from given

values

• return to zero (RTZ) digital encoding from given values

• bi-phase digital encoding (Manchester) from given

values

• bi-phase digital encoding (Differential Manchester) from

given values

Explain the concepts of bit rate and bit error rate (BER)

Explain digital signal impairments in terms of




Level 3

Credit Value 10

GLH 80



4.4

• delay

• jitter

• binary errors

Demonstrate the effects of delay, limited bandwidth and

jitter on the extraction of binary information from a

digital signal

5 Understand the process of

modulating an analogue carrier

frequency using digital signals

5.1

5.2

5.3

5.4

5.5

Explain the following methods of digital modulation using

analogue frequency carriers:

• amplitude shift keying (ASK & OOK)

• frequency shift keying (FSK)

• phase shift keying (PSK)

• bi-polar shift keying (BPSK)

• quadra-phase shift keying (QPSK)

• quadrature amplitude shift keying (QAM)

Describe the purpose of, and produce constellation

diagrams

Calculate the practical channel capacity using:

• Shannon-Hartley formula ?log2(S/N+1)

• Shannon formula 2?log2(n)

Explain the need for filters and their effect on digitally

modulated signals

Calculate the Baud rate of a given link states using given

values

6 Be able to apply the process of

multiplexing digital and analogue

signals over transmission media

6.1 Explain the following type of multiplexing:

• frequency division

• synchronous time division

• asynchronous time division

• digital time division

• code division

• Wavelength (coarse and dense) division


Unit Title Advanced data representation and manipulation for IT


Level 3

Credit Value 7

GLH 60

Unit Reference No. F/601/3246


1 Be able to apply matrix methods 1.1

1.2

1.3

1.4

1.5

1.6

Explain matrices as a method of representing ordered

data and their relationship with computer program

variable arrays

Use index notation to reference the cells of a matrix

Perform add, subtract and scalar multiplication

operations on a matrix

Multiply two matrices

Find:

• the inverse of a matrix by elementary row operations

• the transpose of a matrix

Apply matrix techniques to a range of applications

including:

• solving simultaneous linear equations

• vector transformation and rotation

• maps and graphs

2 Be able to apply series, probability

and recursions

2.1

2.2

2.3

2.4

2.5

Give a functional expression for a series

Express a series recursively

Find the sum of a series

Express probabilities as percentages, fractions and

decimals

Apply series, probability and recursion techniques to

develop a solution to a range of problems

3 Be able to apply graph theory 3.1

3.2

3.3

3.4

Describe the components of a graph and their properties

Explain the characteristics of undirected, directed and

mixed graphs

Represent a set of connected objects as a graph

Describe the type of problem which can be modelled by a

weighted graph


Unit Title Networking principles


Level 3

Credit Value 10

GLH 75



1 Understand physical and logical

topologies and systems

1.1

1.2

1.3

1.4

Describe common physical network topologies

Explain the difference between logical and physical

network topologies

Describe the network topologies and hardware and

software components used to implement common data

communication systems

Identify common

• cable types and properties

• connector types

• wiring standards

• wireless standards

2 Understand the Open System

Interconnection (OSI) model

2.1

2.2

2.3

Describe the OSI model and how its layers relate to each

other

Explain the function of each layer of the OSI model

Describe the key features, protocols and standards of

each OSI layer

3 Understand the Internet Protocol

Suite (TCP/IP)

3.1

3.2

3.3

Describe the Internet Protocol Suite (TCP/IP) and the

function of its four layers

Describe the key features, protocols and standards of

each TCP/IP layer

Explain how TCP/IP relates to the OSI model




Level 2

Credit Value 7

GLH 60



1 Understand the electromagnetic

spectrum as applied to

telecommunications

1.1

1.2

1.3

Describe the physical properties of electromagnetic

radiation and the relationship between frequency and

wavelength

List the principal bands of the electromagnetic spectrum

and their associated frequencies and wavelengths

Identify the main telecommunications applications of

electromagnetic radiation.

2 Know the relationship between

telecommunication circuits and

transmission lines and their effect

on a digital signal

2.1

2.2

2.3

Identify the circuit properties (Resistance, Capacitance,

Inductance and Leakance) of alternating current (AC)

circuits and describe their effects on transmission lines

Design an equivalent circuit model of a transmission line

using the primary line constants

Describe characteristic impedance in transmission lines

including open circuit, short circuit and matched

termination

3 Know how binary information is

transmitted as a digital signal

3.1

3.2

3.3

3.4

Describe the properties of digital signals including

frequency, mark space ratio and triggered timing

Describe the advantages of digital signals in terms of

regeneration, accuracy and recovery

Explain why digital signals need to modulated onto an

analogue carrier

Use keying to demonstrate how a digital signal is

modulated onto an analogue carrier

4 Understand how an analogue

signal is converted to a digital

signal

4.1

4.2

4.3

4.4

4.5

Identify different ways of converting an analogue signal to

a digital signal

Describe linear and non-linear forms of encoding

Calculate signal to noise quantisation errors

Explain Aliasing in telecommunications terms and how it

can be overcome

Explain the use, and limitations, of the Nyquist rule in

signal sampling

5 Demonstrate an understanding of

signal multiplexing

5.1 Describe the following methods of signal multiplexing:

• Frequency

• Synchronous Time

• Asynchronous Time


Unit Title Software testing


Level 2

Credit Value 6

GLH 30



1 Know about testing strategies and

techniques

1.1

1.2

1.3

1.4

Identify the purpose of unit, integration and system

testing of software

Identify the stages of system testing including alpha, beta,

and acceptance testing

State the differences between functional (black box) and

structural (white box) testing

Describe the contents of a software test plan

2 Contribute to a test process for a

software solution

2.1

2.2

2.3

2.4

2.5

Identify test cases from a software test plan

Identify the test data and expected results for test cases

Effectively carry out the actions specified in test cases

Accurately record results generated by test actions

Compare and report on actual and expected test results


Unit Title Web development


Level 3

Credit Value 10

GLH 80

Unit Reference No. K/601/3256


1 Understand web architecture and

components

1.1

1.2

1.3

1.4

1.5

Describe the hardware and software components which

enable the internet and web

Explain the role of the TCP/IP protocol including IPv6

Explain the role of internet service providers, web hosting

services and domain name registrars

Describe available types of web functionality including

Web

Web

2 Understand the technologies that

can be used to build and operate a

website

2.1

2.2

2.3

2.4

Explain the use of markup languages

Explain the use and functionality of:

• web runtime environments

• web application programming languages

Explain the role of databases in building websites and web

applications

Identify typical product stack combinations that can be

used for web development

3 Develop a web-site specification 3.1

3.2

3.3

Produce a pre-production proposal document for a web-

site development project

Identify the components required to develop a web-site

Produce an implementation plan for a web-site

development

4 Implement elements of a web-site 4.1

4.2

4.3

Design components of a web-site

Develop components of a web-site

Test components of a web-site


Unit Title Software design fundamentals


Level 3

Credit Value 10

GLH 80

Unit Reference No. L/601/3251


1 Understand the principles of

software design

1.1

1.2

1.3

1.4

1.5

1.6

Describe the role of software design and computer

programming in the IT Systems Development Life Cycle

(SDLC)

Describe the application and limits of programming

paradigms procedural, object oriented and event driven

and the available supporting tools and environments (e.g.

CASE tools, IDEs)

Explain sequence, selection and iteration as used in

computer programming

Explain abstraction of data and code and the use of

predefined data and code in computer programming

Explain the importance of the readability and

understandability of code and how these can be improved

by naming, comments and layout.

Describe how the following factors contribute to the

quality of code: efficiency, reliability, robustness,

usability, portability and maintainability

2 Apply the techniques of software

design

2.1

2.2

2.3

2.4

2.5

Develop algorithms to represent problems

Identify and define data and file storage requirements

including predefined data items

Identify and define program structures including

predefined code items

Identify and represent required inputs and outputs.

Use tools (e.g. pseudocode) to express software designs


Unit Title Principles of ICT system and data security


Level 2

Credit Value 6

GLH 45



1 Know the common types of threat

to ICT systems and data

1.1

1.2

1.3

Identify common types of physical threats to ICT systems

and data (hardware damage, loss and theft)

Identify common types of electronic threats to ICT

systems and data (e.g. denial of service, data theft or

damage, unauthorised use)

List the security vulnerabilities associated with remote

access technologies (including wireless)

2 Know how to protect ICT systems 2.1

2.2

2.3

2.4

Identify methods of providing physical access control and

security for ICT systems (locks, biometric controls, CCTV,

shielding, fire detection and control)

State methods of providing electronic access control and

security for ICT systems (firewalls, virtual networks,

secure connection/transfer protocols, secure wireless

connection)

Identify common types of malicious code:

• Virus

• Trojan

• Logic Bomb

• Worm

• Spyware

Identify the characteristics of strong passwords

3 Be aware of the applications of

cryptography to ICT systems and

data

3.1

3.2

State how cryptography can be applied to ICT system and

data security

State how Public Key Infrastructure (PKI) operates


Unit Title Software testing


Level 3

Credit Value 9

GLH 50



1 Understanding testing strategies

and techniques

1.1

1.2

1.3

1.4

Explain the purpose and scope of unit, integration and

system testing of software

Describe the stages of system testing including alpha,

beta, and acceptance testing

Describe how automation can be applied to software

testing

Describe and differentiate functional (black box) and

structural (white box) testing

2 Manage a test process for a

software solution

2.1

2.2

2.3

Develop a test plan including:

• test specification (including functional and structural

techniques)

• test cases

• test data and expected results

• resources and scheduling

• recording and checking of results

• evaluation

Implement a test plan

Produce a test report


Unit Title Systems Architecture


Level 2

Credit Value 6

GLH 50

Unit Reference No. M/601/3503


1 Know the representation of

information within a computer

1.1

1.2

1.3

1.4

Outline how number systems and data representation are

used to store information in a computer

Identify the role of input, output and storage devices

List the characteristics of C.P.U. components and outline

the operation of the Fetch Execute Cycle

Outline the operation of a peripheral device

2 Know and use and operating

environment

2.1

2.2

2.3

Use operating system interfaces and functions

Identify the role of process management and concurrent

processes in computer operating systems

Identify how operating system features can contribute to

data and system security

3 Be aware of the communication

processes in distributed operating

systems and computer networks

3.1

3.2

State the function and operation of distributed operating

systems

State the functions of data communications systems in

enabling network and distributed systems


Unit Title Principles of ICT system and data security


Level 3

Credit Value 9

GLH 75

Unit Reference No. R/601/3509


1 Understand the common types of

threat to ICT systems and data

1.1

1.2

1.3

Describe common types of physical threats to ICT systems

and data (hardware damage, loss and theft)

Describe common types of electronic threats to ICT

systems and data (e.g. denial of service, data theft or

damage, unauthorised use)

Explain the security vulnerabilities associated with remote

access technologies (including wireless)

2 Understand how to protect ICT

systems

2.1

2.2

2.3

2.4

2.5

Describe methods of providing physical access control and

security for ICT systems (locks, biometric controls, CCTV,

shielding, fire detection and control)

Describe methods of providing electronic access control

and security for ICT systems (firewalls, virtual networks,

secure connection/transfer protocols, secure wireless

connection)

Differentiate the following Access Control methods:

• Mandatory

• Discretionary

• Role Based

Describe the operation of common types of

malicious code:

• Virus

• Trojan

• Logic Bomb

• Worm

• Spyware

Describe the characteristics of strong passwords and

methods of attacking password-protected systems

3 Understand the applications of

cryptography to ICT systems and

data

3.1

3.2

3.3

3.4

Describe cryptographic algorithms:

• Hashing

• Symmetric

• Asymmetric

Describe how cryptography can be applied to ICT system

and data security in terms of:

• Confidentiality

• Integrity

• Authentication

• Non-repudiation

• Access Control

Explain the operation of Public Key Infrastructure (PKI)

Explain the concepts of the Key Management and

Certificate lifecycles


Unit Title Web Fundamentals


Level 2

Credit Value 7

GLH 60



1 Know web architecture and

components

1.1

1.2

1.3

1.4

List the hardware and software components which enable

the internet and web

State the role of the TCP/IP protocol

State the role of internet service providers, web hosting


Identify available types of web functionality

2 Know about the technologies used

to build and operate websites

2.1

2.2

2.3

State the purpose of markup languages and list commonly

used examples

Identify the roles of:


• web application programming languages; and

• databases

in building websites and web applications



3 Implement specified components

of a web-site

3.1

3.2

3.3

3.4

State the components required to produce a web-site

Design specified components of a web-site

Develop specified components of a web-site

Test specified components of a web-site


Unit Title Networking principles


Level 2

Credit Value 6

GLH 45



1 Know the OSI model and the

TCP/IP suite

1.1

1.2

1.3

Identify the function of the OSI model layers

List the TCP/IP protocols

List the types of addresses used on networks and why

they are used

2 Know different network topologies

and transmission systems

2.1

2.2

2.3

2.4

2.5

Explain logical network topologies as given in the IEEE802

standards for LANs and WANs

Identify the following types of network cabling and

connectors:

• Cat 5 and RJ45

• Cat 5e and RJ45

• Cat 6 and RJ45

• Thin co-axial and BNC connector

• Thick co-axial, and AUI transducer with patch cable

• Fibre optic cables and connectors

Describe the different types of wireless LAN

Describe the function of the following network devices:

• interface controller

• repeater

• passive, active and intelligent hubs

• Bridge

• Switch Router

• Gateway

Explain the 5-4-3 rule of network design

3 Know the advantages and

disadvantages of different types of

network

3.1

3.2

List the properties, security and sharing advantages and

disadvantages of

• peer to peer networks

• client server networks

List the uses and limitations of a null modem connection

4 Know media access control

methods used in local area

networks

4.1

4.2

4.3

4.4

4.5

List the types of media access control methods used in

LANs

Explain what is meant by a collision and how network

systems deal with them

Explain the difference between a Token bus and a Token

ring and how the token operates in each

Explain the line encoding used in CSMA/CD and CSMA/CA

networks

Identify the limitations of CSMA/CA




Level 3

Credit Value 10

GLH 80



1 Understand the representation of

information within a computer and

the way it is processed

1.1

1.2

1.3

1.4

Describe how number systems and data representation

are used to store information in a computer

Describe the role of input, output and storage devices

Describe the characteristics of C.P.U. components and the

operation of the Fetch Execute Cycle

Describe the operation of a peripheral device using

correct technical terminology

2 Make effective use of the operating

environment of current computer

systems

2.1

2.2

2.3

Use and configure operating system interfaces and

functions

Explain the role of process management and concurrent


Describe how operating system features can contribute to


3 Know the communication process

in distributed operating systems

and computer networks

3.1

3.2

Outline the function and operation of distributed

operating systems

Outline the functions of data communications systems in


4 Know distributed applications and

transaction processing in

mainframe systems

4.1

4.2

4.3

Outline the operation and functions of mainframe

systems

Outline the evolution of and characteristics of distributed

applications

Outline data and process distribution


Unit Title Customer care


Level 2

Credit Value 6

GLH 40



1 Know how to identify different

types of customers and their

requirements

1.1

1.2

1.3

Describe types of customers as appropriate to

organisations

Identify individuals used by the organisation to support

the customer

Identify different types of customer support requirements

2 Understand the appropriate

conduct for a workplace

2.1

2.2

2.3

Describe the cultures of different workplaces

Identify examples of different behaviours within a

workplace

Explain the impact of different behaviours and conduct in

the workplace

3 Know how to apply types of

communication

3.1

3.2

3.3

3.4

Describe a range of communication techniques and

explain their appropriate application within an

organisation

Identify a range of organisational procedures used to

collect and collate customer support information

Describe methods used to communicate technical and

specialist issues within and across teams

Develop documentation for supporting a customer


Unit Title Customer care


Level 3

Credit Value 7

GLH 45



1 Know how to analyse customer

types and requirements

1.1

1.2

1.3

Compare types of customers as appropriate to

organisations

Describe individuals and their job roles employed to

support the customer within an identified organisation

Detail different types of customer support requirements

and the environment in which they will occur

2 Know how to manage customer

expectations

2.1

2.2

Identify the factors that influence customer expectations

Describe how a range of these factors can be managed to

ensure customer satisfaction

3 Be able to research the varying

workplace cultures that exist

3.1

3.2

Research how a range of workplace cultures have

developed over time within different workplaces or

sectors.

Explain why these workplace cultures may not be

transferable across a range of customer types

4 Be able to apply communication

techniques

4.1

4.2

4.3

4.4

4.5

4.6

Describe how communication techniques may need to be

adapted across a range of customer types

Explain what makes these communication techniques

effective

Compare a range of methods of sourcing data to be

communicated to and maintained for on-going customer

support

Describe methods used to communicate technical and

specialist issues within and across teams

Develop documentation for supporting a customer

Create a multi-page customer support document to assist

customers


Unit Title Hardware installation


Level 2

Credit Value 4

GLH 30



1 Know the hardware components

and functionality of an ICT system

1.1

1.2

1.3

Identify and describe the main components of an ICT

system

Identify and describe the priority functions of hardware

Describe the types and purposes of software

2 Be able to plan the installation of

an ICT system

2.1

2.2

2.3

2.4

Prepare a system diagram for the installation of an ICT

system

Identify and describe the hardware components to be

installed

Plan the installation of different types of hardware

components

Describe the constraints affecting the installation

3 Be able to carry out the planned

installation of hardware

components

3.1

3.2

3.3

Using the plan, carry out the required installations

Apply quality control during the installations

Document quality control procedures


Unit Title Organisation and planning of workload


Level 2

Credit Value 4

GLH 25



1 Be able to plan and manage

workload

1.1

1.2

1.3

1.4

1.5

Identify customer requirements from supplied

information

Identify the limitations and constraints to be taken into

consideration when creating a work plan

Agree timescales, budgets and resources for a task with a

customer

Create a work plan to meet customer requirements to

include resources and timescales

Maintain and review work plan with customer and

colleagues

2 Be able to improve performance 2.1

2.2

Review the level of support supplied to a customer and

log feedback

Identify areas where potential improvements could be

made

3 Know how to identify Legislation

and Regulations that affect your

role

3.1

3.2

Identify any legislation or regulations that could apply

when supporting a customer

Describe the limitations of your responsibility under

identified legislation and regulations and who you would

refer to if these limitations were exceeded


Unit Title Service delivery


Level 2

Credit Value 6

GLH 45



1 Understand the operational

activities for service events

1.1

1.2

Describe a range of different types of service events

For each identified service event explain:

a) when and how to notify others

b) appropriate actions to take

c) scheduling and monitoring of operational tasks

d) the schedule for service operations and the tasks

involved, including: sourcing, gathering and collating

information

2 Understand how to prepare for

designated service operations

activities under supervision

2.1 For the range of described events, identify and explain:

a) the procedures, tools and techniques that apply to

service operations activities and their deliverables

b) appropriate schedule/s and information relating to

events including escalation if appropriate

c) information relating to individuals and groups who are

involved in service operations

d) appropriate service level agreements

3 Be able to monitor the progress

and completion of designated

service operational activities

3.1

Identify and clearly record changes to service operations

schedules, including:

a) actions resulting from events

b) progress of service operations tasks against service

schedules

c) the procedures, tools and techniques to monitor the

successful completion of tasks within the service schedule

d) updated information, as appropriate, for relevant

people on the progress of service operational tasks

against schedules

4 Understand organisational

standards and procedures to

service operations in line with

professional, ethical and legal

standards.

4.1

4.2

Identify and explain relevant and applicable legislation

and regulations relating to service operations.

Identify and explain professional and ethical standards in

service operations.


Unit Title Information management


Level 2

Credit Value 5

GLH 40



1 Understand and support the

management of information in the

IT environment

1.1

1.2

Explain the difference between data and information

Classify and categorise data and information within own

area of work

2 Be able to apply the principles of

information management in an IT

environment

2.1

Comply and follow all relevant and applicable regulations,

legislation and organisational standards relating to:

a) data and information management

b) Ensure the integrity of data and information collected

and used for own work

3 Be able to carry out their role in

information management area

3.1

Accurately and effectively carry out own responsibilities

with regards to the management of data and information:

a) provide specified data and information to others as

authorised

b) use specified processes, tools and techniques for

assessing the compliance of data and information against

regulation and standards

c) maintain records relating to the management of data

and information within own area of work


Unit Title Information management


Level 3

Credit Value 7

GLH 50



1 Understand and support the

management of information in the

IT environment

1.1

1.2

1.3

Discuss the difference between data and information

Evaluate the use of data and information within own area

of work

Describe the properties of information within an

organisation to enable it to be managed, classified and

categorised effectively

2 Be able to apply the principles of

information management in the IT

environment to identified tasks

2.1

2.2

2.3

Identify and describe an appropriate information

management system for an identified organisation

Interpret the statutory regulatory and organisational

standards relating to the information management

system

Describe how you would comply and follow all relevant

legislation, regulations and organisational standards

relating to:

a) collation and recording of the location and properties

of information and assets

b) providing timely access to information assets held

within IT/technology systems, services and assets to

authorised individuals

c) ensuring the integrity of data and information collected

and used for work in own area of responsibility

3 Understand individual

responsibility for information

assets

3.1

3.2

For each information asset identify and describe the

relevant responsibilities of a range of individuals or

groups

Identify and describe the access levels of a range of

individuals or groups in relation to the responsibility for

the creating, accessing, using, distributing and disposing

of information assets


Unit Title Supplier management


Level 2

Credit Value 7

GLH 55



1 Be able to identify the existing

products and suppliers for an

organisation

1.1

1.2

Identify:

a) the types of IT/technology products, service and

equipment that are supplied to the organisation

b) the current suppliers of IT/technology products,

services and/or equipment to the organisation

Source, gather and collate information about the current

suppliers to the organisation including:

a) IT/technology products, services and/or equipment

b) their reliability

2 Understand how to develop and

maintain agreements and

relationships with partners and

suppliers

2.1

2.2

Identify and explain:

a) what information needs to be recorded about

IT/technology suppliers

b) what information that is recorded within a supplier and

contracts database about new and existing IT/technology

suppliers and/or contracts and agreements

c) the procedures, tools and techniques for IT/technology

supplier management activities

d) information about the organisation’s requirements for

IT/technology products, services and equipment

Identify and explain methods for communicating and

liaising:

a) with internal and external individuals and bodies on the

requirements for the supply of IT/technology products,

services and equipment

b) with suppliers of IT/technology products/services

and/or equipment

3 Understand the need to comply

with organisation and regulatory

requirements

3.1 In relation to IT/technology supplier management

activities, identify and explain the:

a) Relevant organisational standards, service operational

schedules and procedures relevant to the operational

needs

b) Relevant professional and ethical constraints

4 Be able to monitor and review

preferred IT/Technology supplier

performance

4.1

4.2

Source, gather and collate information for a range of

preferred suppliers required to:

a) update supplier/contract details

b) maintain the supply of products, services and

equipment

c) meet the organisation’s requirements for products,


Use and apply metrics to measure the performance of

supplier management activities




Level 2

Credit Value 7

GLH 55



4.3

4.4

Record and store the results of monitoring the

performance of products, services and equipment

provided by suppliers

Accurately present information and data concerning these

suppliers to others as requested


Unit Title Maintaining equipment and IT systems


Level 3

Credit Value 9

GLH 70



1 Understand routine preventative

and remedial maintenance

procedures for equipment

components and sub-assemblies

1.1

1.2

1.3

Explain the purpose of a range of routine preventative

maintenance procedures

Explain a range of different types of preventative

maintenance products and their purpose

Explain a range of different types of remedial

maintenance products and procedures that can be used,

including their purpose

2 Understand health and safety

procedures when carrying out

routine and remedial maintenance

2.1 Explain a range of health and safety regulations and

procedures, to include environmental considerations that

should be followed when carrying out:

a) preventative maintenance

b) remedial maintenance

3 Be able to diagnose, locate and

repair component faults for

identified tasks

3.1

3.2

3.3

3.4

Collect and analyse information to diagnose and locate

component faults

Create and maintain a detailed log to record component

faults

Create and implement a plan to restore specified

performance

Demonstrate that performance has been restored by

carrying out appropriate tests and recording the test

results


Unit Title Asset management


Level 2

Credit Value 6

GLH 45



1 Understand asset and

configuration management

activities in an IT environment

1.1 Explain asset and configuration management to include:

a) the purpose

b) the activities

c) the procedures, tools and techniques used

d) the assets to be managed

e) the personnel involved in asset management

f) documentation

2 Know how to carry out identified

IT/technology asset and


activities

2.1

Describe the range of different processes, tools and

techniques for:

a) identifying asset and configuration management

activities

b) defining the types of IT/technology assets that need to

be managed within organisations.

c) selecting information required for asset and

configuration management activities.

d) applying information contained within the

configuration management database (CMDB) or

applicable data management system

e) identifying and reporting any loss of, or damage to, any

assets or configuration items

3 Know how to document and

monitor IT/technology assets and


activities

3.1 Identify and explain methods used to document and

monitor assets and configuration management activities

to include:

a) sourcing and collation of information needed to record

assets and configuration items

b) documentation of the acquisition cost, lifespan and

depreciation rate of assets and their locations

c) documentation of details of new items to be added to

the configuration management database (CMDB) or

applicable data management system

d) monitoring of changes to the location and ownership of

assets




Level 3

Credit Value 11

GLH 90



1 Know how existing procedures and

techniques are applied in

IT/technology supplier

management activities

1.1 Identify and describe:

a) a range of different procedures, tools and techniques

used for gathering information,

b) what information is required from the service

catalogue

c) what service levels are required

d) a range of different characteristics of reliable and

unreliable suppliers

e) the process for monitoring supplier contracts and

agreements details for update and renewal

2 Understand how to develop and

maintain agreements and

relationships with IT/Technology

partners and suppliers

2.1

2.2

Explain the process for communicating and liaising with

current partners and suppliers to solicit information, data

and knowledge about:

a) strategies/plans

b) products

c) services

d) equipment

In relation to partner and supplier management activities,

describe the activities undertaken for:

a) procurement and auditing

b) renewal of contracts or agreements

c) disposal of any equipment and products

d) market intelligence and other information about

current and potential/alternate partners and suppliers

e) production of tender documents

3 Understand the need to comply

with organisational and regulatory

IT/technology requirements

3.1 In relation to supplier management activities, explain:

a) organisational, professional and ethical standards,

including integrity and confidentiality

b) contracts and agreements that exist between

organisations and the partners and suppliers

c) all relevant and applicable legislation and regulations

4 Be able to monitor and review

preferred IT/Technology partner

and supplier performance

4.1

4.2

Source, gather and collate information on:

a) benchmarking results

b) supplier product performance to include products,


c) methods for disposal of any equipment, products or

services

d) metrics used to measure the supplier performance

e) price/performance of supplier products, services and

equipment

Analyse information for partner and supplier sourced




Level 3

Credit Value 11

GLH 90



4.3

4.4

resources to support an organisation

Provide information and data concerning partner and

supplier management activities to sponsors and

stakeholders

Describe how to comply with quality assurance and audit

requirements for partner and supplier management

activities




Level 3

Credit Value 8

GLH 60



1 Understand the operational

procedures and identify relevant

stakeholders for service events

1.1

1.2

1.3

Identify and select the procedures, tools and techniques

to use for service operations activities and their

deliverables

Identify the relevant stakeholders including:

a) the customers

b) those who need to authorise actions to be taken during

service operations and event management activities

c) the providers of any internal or external service

operations or event management services

Select the stakeholders you would need to liaise with and

explain the relationships involved

2 Be able to plan and implement

service operation activities

2.1

2.2

2.3

Describe a system and service life cycle and its positioning

within an organisation

Using the system and service life cycle, plan a service

operation or event, including:

a) A range of different procedures, tools and techniques

to be applied

b) A range of service operation activities

c) A range of schedule/s and information

d) Escalation if appropriate

e) A range of personnel

f) A range of service level agreements

Using the plan, explain how you would implement:

a) the systems and service lifecycle as appropriate to

service operations

b) standards relating to service operations

3 Be able to maintain the service

operation plan for the service

operational activities

3.1

3.2

Monitor the quality and effectiveness of the planned

service operations, including:

a) the actions required for any service operations task

b) information relating to the resolution of issues

experienced during service operations activities

c) Regulations compliance and standards

Evaluate the outcomes of the procedures to improve the

performance

4 Be able to support future decisions

for service operations from the

analysis of historical information.

4.1

4.2

Using the information gathered:

•develop best practice for service operations

•review and improve the reporting performance of

service operations against schedules, targets and/or

metrics

Use appropriate metrics and management information to

provide information to relevant people, including




Level 3

Credit Value 8

GLH 60



4.3

•internal/external sponsors

•stakeholders

•individuals

•other bodies

Obtain advice and guidance from appropriate specialists

(internal/external).


Unit Title Asset management


Level 3

Credit Value 7

GLH 55



1 Know how to evaluate asset and


activities in an IT environment

1.1 Describe how to evaluate asset and configuration

management to include:

a) the activities

b) the purpose

c) the procedures, tools and techniques used

d) the assets to be managed

e) the personnel involved in asset management

f) documentation and it’s purpose

2 Know how to carry out asset and


activities for an identified task

2.1 Describe the range of different processes, tools and

techniques used to:

a) classify configuration items and assets

b) diagnose internal and external factors that could

influence the configuration

c) ensure the integrity of configuration

d) ensure the security of assets

e) analyse information to determine actions to be taken

when an asset or configuration item has been lost or

damaged

f) perform asset management activities within imposed

financial standards and policies

3 Know how to how to document

and monitor IT/technology assets

and configuration management

activities

3.1 Describe the process for the documentation and

monitoring of asset and configuration management

activities to include:

a) procedures

b) changes made to configuration management

databases/data stores

c) the disposal or termination of assets

d) asset and configuration management monitoring

activities

e) analyse the results from monitoring the quality and

effectiveness and their deliverables


Unit Title Computer forensics


Level 2

Credit Value 5

GLH 45



1 Understand computer storage and

software systems

1.1

1.2

Explain the properties for a range of different types of

computer storage

Identify the key features for a range of operating systems

2 Know the methods used to secure

computer systems

2.1

2.2

Describe a range of different methods that can be used to

secure a computer system

Explain a range of different issues that computer system

security can create for computer forensic investigation

3 Understand the statutory and

regulatory requirements of

computer forensic investigation

3.1 Explain a range of different legal and statutory constraints

for computer forensic activity

4 Know the software tools required

to carry out a computer forensic

investigation

4.1

4.2

Identify a range of different software tools used during

computer forensics.

Explain how these software tools are used to carry out a

forensic investigation.


Unit Title Hardware installation


Level 3

Credit Value 7

GLH 50



1 Understand the hardware

components and functionality of an

ICT system

1.1

1.2

1.3

Explain the components of an ICT system

Explain the functions of hardware

Describe the types and purposes of software

2 Be able to develop and justify a

plan of the installation

2.1

2.2

2.3

2.4

Select and compare the hardware components to be

installed with similar products

Clarify and summarise the constraints affecting the

installation

Plan the installation of different types of hardware

components

Justify the choices made for the installation

3 Be able to carry out the installation

of hardware components

3.1

3.2

3.3

3.4

Using the plan, carry out the required installations

Apply quality control during the installations

Use monitoring and measuring devices to monitor the

hardware

Provide evidence of quality control applied at all stages of

the installation

4 Be able to evaluate the installation

of hardware

4.1

4.2

Evaluate the use of equipment to monitor the

environment or the device(s) for parameters.

Review the installation


Unit Title Management and prioritisation of own schedule


Level 3

Credit Value 8

GLH 45



1 Be able to plan and manage own

workload

1.1

1.2

1.3

1.4

1.5

Analyse customer requirements to produce task criteria

Identify the limitations and constraints to be taken into

consideration when creating a project plan

Agree timescales, budgets and resources for a task with

the customer

Create a project plan to include agreed customer

requirements

Maintain and review project plan with customers and

colleagues

2 Understand how to identify

opportunities for professional

development

2.1

2.2

2.3

2.4

2.5

Evaluate the quality of support supplied with the

customer

Evaluate the feedback from the customer

Justify changes that may lead to potential improvements

Create and justify a personal development plan

Describe opportunities for training and development and

explain the relevance of those choices

3 Understand the implications of

legislation and regulations on tasks

3.1

3.2

3.3

Identify any legislation or regulations that could apply

when supporting customer types

Describe the key aspects of the legislation/regulation

Explain how this legislation/regulation may affect

customer service


Unit Title Computer forensics


Level 3

Credit Value 8

GLH 60



1 Know the principles of digital

storage devices

1.1

1.2

Identify a range of different digital storage devices that

are available within information systems

For each device, describe;

• the purpose for which it can be used,

• the formats and operating systems available to use

• how data is stored

2 Know the physical and logical

Topologies and Systems relevant to

computer networks

2.1

2.2

2.3

2.4

Describe and differentiate between common physical

network topologies

Describe a range of different methods used to secure a

computer network to include:

a) Security

- User accounts

- Passwords

b) Methods used for data storage and extraction

Describe the importance of binary, hexadecimal and IP

addressing

Describe how these methods of addressing are used

3 Understand how to use software

tools to investigate digital storage

devices

3.1

3.2

3.3

Compare and contrast a range of different software tools

used to carry out computer forensics

Identify software tools and describe how they are used

for investigating a range of different storage devices

Identify software tools and describe how they are used

for investigating:

a) operating systems

b) software applications

c) files

4 Be able to carry out imaging of a

storage device

4.1

4.2

4.3

4.4

Describe how different Computer Forensics Software

packages ensure that data integrity is maintained

Describe how to image the contents of a range of

different storage devices

Accurately carry out the imaging of a suspect’s storage

device

Carry out the imaging process of a storage device under

investigation




Level 2

Credit Value 9

GLH 70



1 Know how to perform routine

preventative and remedial

maintenance procedures for

equipment components and sub-

assemblies

1.1

1.2

Describe a range of routine preventative maintenance

activities for equipment components and sub-assemblies

to include:

a) their purpose

b) various types of preventative maintenance products

and procedures

Describe a range of remedial maintenance

activities/procedures to include:

a) the purpose

b) the use of maintenance documentation

2 Know how to comply with health

and safety procedures for carrying

out routine and remedial

maintenance

2.1

2.2

2.3

2.4

Identify a range of health and safety procedures to be

followed when maintaining IT equipment and systems

Describe a range of potential hazards and proper safety

procedures relating to high risk equipment

Describe ESD (Electrostatic Discharge) precautions and

procedures

Describe a range of methods for the safe disposal of

computer equipment



identified tasks

3.1

3.2

3.3

Review relevant information to assist in the diagnosis and

location of component faults

Describe the actions and resources required to correct

and repair component faults

Plan and carry out the remedial activities


Unit Title IT Fault Diagnosis and Remedy


Level 2

Credit Value 10

GLH 60



1 Understand the procedures

used in the IT diagnostics

process

1.1 Describe the process of diagnosing faults

1.2 Describe organisational issues associated with fault

diagnosis

2 Be able to identify the cause of

common faults

2.1 Use diagnostic tools to identify common faults

3 Be able to apply suitable

remedies to identified faults

3.1 Apply identified fault remedies and check they work

3.2 Produce a record of diagnostic information




Level 4

Credit Value 10

GLH 80

Unit Reference No. A/601/3505


1 Understand the representation of

information within a computer and

the way it is processed

1.1

1.2

1.3

1.4

Explain how number systems and data representation are

used to store information in a computer

Explain the role of input, output and storage devices

Describe the characteristics of C.P.U. components and the

operation of the Fetch Execute Cycle

Describe the operation of a peripheral device, controller

hardware and physical connection using correct technical

terminology and reference to relevant standards

2 Use and develop the operating

environment of current computer

systems

2.1

2.2

2.3

Use and configure operating system interfaces and

functions

Explain the role of process management and concurrent


Describe how operating system features can contribute to


3 Understand the communication

process in distributed operating

systems and computer networks

3.1

3.2

Describe the function and operation of distributed

operating systems

Describe the functions of data communications systems in


4 Understand distributed

applications and transaction

processing in mainframe systems

4.1

4.2

4.3

4.4

Describe the operation and functions of mainframe

systems

Describe the evolution of and characteristics of

distributed applications

Describe data and process distribution

Explain distribution and transaction transparency


Unit Title Business Skills for e-Commerce


Level 4

Credit Value 15

GLH 60



1 Understand the structure and aims

of business organisations

1.1

1.2

Assess an organisation’s core business functions.

Evaluate an organisation’s business aims and show how

they relate to stakeholders

2 Understand the impact of e-

Commerce

2.1

2.2

Analyse the impact, including the risks, of introducing an

e-Commerce system to an organisation

Discuss the global impact of e-Commerce on society

3 Be able to design e-Commerce

solutions

3.1

3.2

3.3

3.4

3.5

Investigate market potential for an e-Commerce

opportunity

Evaluate current e-Commerce systems in use by

organisations

Discuss the financial implications of an e-Commerce

solution

Design an e-Commerce solution

Evaluate the suitability of an e-Commerce solution


Unit Title Data Communications and Networks


Level 4

Credit Value 15

GLH 60



1 Understand data communication

networks and the requirement for

open systems

1.1

1.2

1.3

Explain the differing types of data communication

networks and their applications

Explain the concept of the ISO open systems interconnect

(OSI) reference model

Explain standard protocol suites and how they relate to

the OSI reference model

2 Understand the methods used for

data communication

2.1

2.2

2.3

Explain the data transmission methods used for

information interchange

Explain the principles of asynchronous and synchronous

transmission

Discuss the strategies used for controlling errors in data

networks

3 Know the function and methods of

control used for local area

networks

3.1

3.2

3.3

3.4

Describe commonly used LAN topologies and transmission

media

Describe the commonly used media access control

methods for LANs

Describe the IEEE 802 standards for LAN classification

Describe the function of LAN hardware

4 Understand wide area networks

and internet working

4.1

4.2

4.3

4.4

Explain the features of wide area networks (WANs)

Explain the switching and packet techniques used in

WANs

Explain how routing is achieved

Discuss the methods used for data communication over

the PSTN


Unit Title Database Design Concepts


Level 4

Credit Value 15

GLH 60



1 Understand databases and data

management systems

1.1

1.2

Analyse the key issues and application of databases within

organisational environments.

Critically evaluate the features and advantages of

database management systems

2 Understand database design

techniques

2.1

2.2

Analyse a database developmental methodology

Discuss entity-relationship modelling and normalisation

3 Be able to design, create and

document databases

3.1

3.2

3.3

3.4

Apply the database developmental cycle to a given data

set.

Design a fully functional database (containing at least four

inter-relational tables) including user interface

Evaluate the effectiveness of the database solution and

suggest methods of improvement

Provide supporting user and technical documentation


Unit Title E-Business Operations


Level 4

Credit Value 15

GLH 60



1 Understand how business and

consumer purchase transactions

differ

1.1

1.2

1.3

Describe the purchasing process used in B2B and B2C

Explain how use of professional buyers affects the

buying process

Analyse variables in purchasing

2 Understand EDI and Electronic

transactions

2.1

2.2

2.3

Explain how electronic transactions can reduce

paperwork and delay

Examine how EDI has developed and laid the foundations

for b2b e-business

Evaluate the use of different Electronic Payment Systems.

3 Be able to demonstrate the

benefits of electronic transactions

to supply chain management

3.1

3.2

3.3

3.4

Create a diagram for an E-Business Supply Chain

Write a report on the advantages of E-Procurement

Present an analysis on the flow of information in a typical

logistics operation

Demonstrate the benefits of electronic processes in

integration of Supply Chain management

4 Understand issues in e-business

including quality recruitment and

security.

4.1

4.2

4.3

4.4

Explain how the issues of trust and security apply to

supply chain management and other e-Business

operations.

Evaluate how the internet can be used for communication

with prospective/ current employees

Assess the issue of quality for an E-Business

Review the development of the internet technologies on

B2B industry networks and B2C markets


Unit Title Emerging Technologies


Level 4

Credit Value 15

GLH 60



1 Understand emerging technologies 1.1

1.2

Examine the environments that utilise emerging

technologies by identifying the emerging technologies

and current developments in the field

Examine the environments that utilise emerging

technologies by assessing the dependency of these

environments on future enhancements

2 Understand the impact of

emerging technologies on society

2.1 Analyse emerging technologies and their impact on

society

3 Be able to conduct research into

emerging technologies

3.1

3.2

3.3

Undertake research on an emerging technology

Present findings from the research

Evaluate the research process

4 Understand the ethical implications

of emerging technologies

4.1 Evaluate the ethical implications of emerging technologies

discussing the role of ethical committees


Unit Title Event Driven Programming Solutions


Level 4

Credit Value 15

GLH 60



1 Understand the principles of event

driven programming

1.1 Discuss the principles, characteristics and features of

event driven programming

2 Be able to design event driven

programming solutions

2.1

2.2

Design an event driven programming solution to a given

problem

Identify the screen components and data and file

structures required to implement a given design

3 Be able to implement event driven


3.1

3.2

3.3

3.4

Implement an event driven solution based on a prepared

design

Implement event handling using control structures to

meet the design algorithms

Identify and implement opportunities for error handling

and reporting

Make effective use of an Integrated Development

Environment (IDE) including code and screen templates

4 Be able to test and document

event driven programming

solutions

4.1

4.2

4.3

4.4

4.5

Critically review and test an event driven programming

solution

Analyse actual test results against expected results to

identify discrepancies

Evaluate independent feedback on a developed event

driven programme solution and make recommendations

for improvements

Create onscreen help to assist the users of a computer

program

Create documentation for the support and maintenance

of a computer program


Unit Title Human Computer Interaction


Level 4

Credit Value 15

GLH 60



1 Understand recent human

computer interaction related

developments and their application

1.1

1.2

Evaluate recent HCI related developments and their

applications

Discuss the impact of HCI in the workplace

2 Understand the issues related to a

chosen human computer interface

2.1 Discuss the issues related to user characteristics for a

chosen HCI

3 Be able to develop a human

computer interface

3.1

3.2

3.3

3.4

3.5

3.6

3.7

Design and create a human computer interface for a

specified application

Explain the principles that have been applied to the

design

Critically review and test an interface



Evaluate independent feedback and make

recommendations for improvements

Create onscreen help to assist the users of an interface


of an interface


Unit Title Manage budgets in a creative and cultural organisation


Level 4

Credit Value 8

GLH 40



1 Be able to prepare and agree a

budget

1.1

1.2

1.3

1.4

1.5

1.6

Identify the financial resources required to meet the

objectives of an organisation, area of work, service or

project

Apply techniques to obtain accurate estimates of

amounts, quantities and costs

Apply techniques to make or obtain reliable estimates of

income

Develop a contingency estimate to cover unexpected

expenses

Develop a budgeted income and expenditure account for

the organisation, area of work, service or project

Apply techniques to negotiate and agree the budget with

others as required

2 Know how to monitor and report

on financial activity

2.1

2.2

2.3

Describe how to maintain accurate and up-to-date

records of income and expenditure and compare them

with expected figures

Demonstrate how to produce accurate and timely

financial reports in required formats

Demonstrate how to report financial performance to and

agreed by the relevant people, including external funders

if appropriate

3 Be able to manage the budget

within relevant frameworks for

financial governance

3.1

3.2

3.3

Describe how to authorise expenditure against budget,

obtaining approval from others if necessary

Identify any discrepancies between budgeted and actual

income and expenditure, taking corrective action and

involving others as necessary

Implement work within appropriate frameworks for

financial governance, applying relevant legal and

accounting standards


Unit Title Management in Information Technology


Level 4

Credit Value 15

GLH 60



1 Understand principles of staff

management

1.1

1.2

1.3

Evaluate an organisation’s staff recruitment policy

Explain theories concerning staff motivation and the

management of change

Evaluate staff administration documentation

2 Be able to use software

management tools

2.1

2.2

Use system management tools to assist a company in

their management planning process

Effectively use software management tools

3 Be able to participate in strategic

planning

3.1

3.2

3.3

Critically evaluate the role of IT in strategic planning

Use appropriate research methods to contribute to a

company's strategic plan

Discuss the issues associated with strategic planning

4 Understand current developments

in information technology

4.1

4.2

Evaluate the importance of embracing new developments

in technology

Analyse the impact of new technology on management


Unit Title Mathematics for Software Development


Level 4

Credit Value 15

GLH 60



1 Understand core mathematical

skills for software engineers

1.1

1.2

1.3

Design a programming solution to a given algebraic

problem

Design a programming solution to a given geometric

problem

Implement code that presents a range of vectors

2 Understand the application of

algebraic concepts

2.1

2.2

Explain how relations link to technologies used in

programming

Design a programming solution to solve a given matrix

manipulation

3 Be able to apply the fundamentals

of formal methods

3.1

3.2

Discuss the application of set theory in computing

Design a programming solution to a given propositional

calculus problem

4 Be able to apply statistical

techniques to analyse data

4.1 Design a programming solution to solve a given statistical

analysis technique


Unit Title Network Operating systems


Level 4

Credit Value 15

GLH 60



1 Understand network operating

systems principles

1.1

1.2

1.3

Evaluate types of NOS and NOS services

Discuss the benefit of disaster recovery and NOS security

Critically compare a selection of current NOS’s in use

2 Be able to plan the implementation

of network operating systems

2.1

2.2

Plan the implementation of a NOS for a required service

to meet a given specification

Evaluate the plan and analyse user feedback

3 Be able to implement network

operating systems

3.1

3.2

3.3

Implement a NOS service based on a prepared plan

Test the NOS to meet user requirements

Document and analyse test results against expected

results

4 Be able to manage network

operating systems

4.1

4.2

4.3

Establish and justify a performance baseline

Monitor NOS performance against the baseline

Justify performance optimisation and update to NOS


Unit Title Networking Technologies


Level 4

Credit Value 15

GLH 60



1 Understand networking principles 1.1

1.2

1.3

Discuss the benefits and constraints of different

networking systems types and topologies

Evaluate the impact of current network technology,

communication and standards

Discuss how protocols enable the effective utilisation of

different networking systems

2 Understand networking

components

2.1

2.2

2.3

Discuss the role of software and hardware components

Discuss server types and selection requirement

Discuss the inter-dependence of workstation hardware

with network components

3 Be able to design networked

systems

3.1

3.2

Design a networked system to meet a given specification

Evaluate the design and analyse user feedback

4 Be able to implement and support

networked systems

4.1

4.2

4.3

4.4

4.5

Implement a networked system based on a prepared

design

Test the network system to meet user requirements

Document and analyse test results against expected

results

Recommend potential enhancements for the networked

systems

Design a maintenance schedule to support the networked

system


Unit Title Object Oriented Programming


Level 4

Credit Value 15

GLH 60



1 Understand the principles of object

oriented programming


objected oriented programming

2 Be able to design object oriented


2.1

2.2

Identify the objects and data and file structures required

to implement a given design

Design an object oriented programming solution to a

given problem

3 Be able to implement object

oriented programming solutions

3.1

3.2

3.3

3.4

Implement an objected oriented solution based on a

prepared design

Define relationships between objects to implement

design requirements

Implement object behaviours using control structures to

meet the design algorithms


Environment (IDE), including code and screen templates

4 Be able to test and document

object oriented programming

solutions

4.1

4.2

4.3

4.4

4.5

Critically review and test an object orientated

programming solution



Evaluate independent feedback on a developed object

oriented programme solution and make



program




Unit Title Procedural Programming


Level 4

Credit Value 15

GLH 60




procedural programming



2 Be able to design procedural


2.1

2.2

Identify the program units and data and file structures

required to implement a given design

Design a procedural programming solution for a given

problem

3 Be able to implement procedural


3.1

3.2

3.3

Select and implement control structures to meet the

design algorithms

Correctly use parameter passing mechanisms

Implement a procedural programming solution based on a

prepared design

4 Be able to test procedural


4.1

4.2

4.3

4.4

4.5

Critically review and test a procedural programming

solution



Evaluate independent feedback on a developed

procedural programme solution and make



program




Unit Title Research Skills


Level 4

Credit Value 15

GLH 60



1 Understand different research

methodologies

1.1

1.2

1.3

1.4

Assess different research methodologies

Justify the use of a research methodology to be used for

the research proposal

Discuss the importance of both qualitative and

quantitative data in research

Explain the problems that can arise when undertaking

research

2 Know how to conduct a literature

review

2.1

2.2

2.3

Justify the use of research sources

Evaluate the importance of using primary information

sources

Describe a recognised system for referencing

3 Be able to present a research

proposal

3.1

3.2

Present a research proposal to a defined audience

utilising appropriate survey techniques

Discuss the role of ethics in research

4 Be able to contribute to a research

seminar

4.1

4.2

Prepare an extract from the research proposal

appropriate to a seminar environment

Provide constructive feedback on proposals presented

within the seminar environment


Unit Title Routing Concepts


Level 4

Credit Value 15

GLH 60



1 Understand the impact of routing

technologies

1.1

1.2

1.3

Evaluate current routing hardware and routing protocols

Evaluate device and network management

Evaluate current security requirements

2 Be able to design complex routed

environments

2.1

2.2

Design a routed environment to meet a given

specification

Evaluate design and analyse user feedback

3 Be able to implement complex

routed environments

3.1

3.2

3.3

Implement a routed environment from a design

specification

Test the routed environment

Document and analyse test results

4 Be able to troubleshoot and

monitor routed environments

4.1

4.2

Monitor and evaluate infrastructure performance against

a given specification

Resolve issues to improve performance


Unit Title Software Applications Testing


Level 4

Credit Value 15

GLH 60




software application testing

1.1

1.2

1.3

Evaluate testing techniques applicable to the testing

opportunity

Compare the relative benefits of different testing

methodologies

Justify a proposed testing methodology

2 Be able to design test strategies 2.1

2.2

2.3

Design a test strategy for a given testing opportunity

Design a test plan for a given testing opportunity

Justify the test plan proposition and testing strategy

3 Be able to implement test plans 3.1 Implement a test plan based on a given testing

opportunity

4 Be able to evaluate test plans 4.1

4.2

Critically review the test outcomes

Justify the validity of the test and identify any potential

issues


Unit Title Solving problems by making effective decisions in the

workplace


Level 4

Credit Value 3

GLH 14



1 Be able to analyse a complex

problem in the context of the

workplace

1.1

1.2

Define a complex problem in the workplace including its

scope and impact

Analyse information on the identified problem, to help

inform the decision making process

2 Be able to apply decision making

techniques when assessing possible

solutions

2.1

2.2

Propose a range of alternative solutions to the problem

Using a decision making technique, evaluate a range of

solutions to identify the most appropriate option

3 Be able to plan how you will

implement the solution

3.1

3.2

3.3

Develop a detailed plan for implementing the solution

Communicate the plan to relevant stakeholders

Assess appropriate monitoring and review techniques to

ensure successful implementation of solution


Unit Title Systems Analysis and Design


Level 4

Credit Value 15

GLH 60



1 Understand different systems life

cycles

1.1

1.2

Evaluate different systems lifecycle models

Discuss the importance of following a procedural/staged

lifecycle in a systems investigation

2 Understand the importance of a

feasibility study

2.1

2.2

Discuss the components of a feasibility report

Assess the impact of different feasibility criteria on a

systems investigation

3 Be able to perform a systems

investigation

3.1

3.2

3.3

3.4

Undertake a systems investigation to meet a business

need

Use appropriate systems analysis tools and techniques to

carry out a systems investigation

Create documentation to support a systems investigation

Evaluate how user and systems requirements have been

addressed


Unit Title Understanding financial management


Level 4

Credit Value 3

GLH 12



1 Understand finance within the

context of an organisation

1.1

1.2

1.3

1.4

Describe the organisation’s sources of finance or funding

Analyse the range of financial stakeholders and explain

their various expectations of the organisation

Explain the importance of cash flow forecasting and cash

flow management to the organisation

Provide a general assessment of business/organisational

performance using appropriate financial measures

2 Understand the value of recording

financial management information

2.1

2.2

Explain the role of financial performance indicators in

monitoring the achievement of objectives

Explain the purposes of the main financial documents

used within the organisation

3 Understand budgets for the

management of own area of

operation

3.1

3.2

Explain the process of budget setting used in the

organisation

Explain how to use budgetary techniques to contribute to

controlling cost in own area of operation


Unit Title Website Design


Level 4

Credit Value 15

GLH 60



1 Understand website design

concepts

1.1 Discuss the design concepts that have to be considered

when designing a web site

2 Be able to design interactive

websites

2.1

2.2

Design an interactive website to meet given requirements

Evaluate website design with other users

3 Be able to implement interactive

websites

3.1 Implement a fully-functional interactive website using a

design specification.

4 Be able to test interactive websites 4.1

4.2

4.3

4.4

4.5

Critically review and test the website



Evaluate independent feedback and make


Create onscreen help to assist the users


of the website.


Unit Title Website Management


Level 4

Credit Value 15

GLH 60



1 Understand the functions of

website hosting

1.1

1.2

1.3

Explain the methods and techniques required to host a

website

Evaluate the different services offered by web host

providers

Explain the legal requirements of hosting an online

website

2 Be able to upload and manage

websites

2.1

2.2

Demonstrate the upload of a website to a web server

Perform website maintenance to sustain maximum

efficiency and performance

3 Be able to improve website

performance

3.1

3.2

3.3

Discuss how to monitor the performance of a website

Analyse statistics relating to visitors accessing a website

Explain the methods and techniques used to gather visitor

feedback for a website

4 Be able to promote websites 4.1

4.2

Explain the methods and techniques required to promote

a website

Evaluate the different features that are available to

enhance and upgrade a website


Unit Title Distributed Software Applications


Level 5

Credit Value 15

GLH 60




distributed computing

1.1

1.2

Discuss the principles, characteristics and features of

distributed computing

Critically evaluate the impact of distributed software

applications delivered on distributed computing platforms

2 Be able to design distributed

software applications

2.1

2.2

Design a distributed software application for a given

problem

Explain the components and data and file structures


3 Be able to implement distributed

software applications

3.1

3.2

3.3

3.4

Implement a distributed software application solution

based on a prepared design

Define relationships between components to implement

design requirements


and reporting


Environment (IDE) including code and screen templates

4 Be able to test distributed software

applications

4.1

4.2

4.3

4.4

4.5

Critically review and test a distributed software

application



Evaluate independent feedback on a developed

distributed software application and make


Create user documentation for the developed distributed

software application

Create technical documentation for the support and

maintenance of a distributed software application


Unit Title Internet Server Management


Level 5

Credit Value 15

GLH 60



1 Understand Internet technologies 1.1

1.2

1.3

Critically evaluate different Internet technologies and

communication protocols

Critically compare different Internet services and

Internetworking servers

Discuss network management concerns and make

recommendations to sustain network security, reliability

and performance

2 Understand Internet server

architectures

2.1

2.2

Critically analyse different internet server technologies

and their performance

Explain the hardware and software components of an

Internet server

3 Be able to implement Internet

server and services

3.1

3.2

3.3

3.4

Produce a system specification to meet a given

requirement

Evaluate the suitability of Internet server components

Build and configure an Internet server including services

to meet a given requirement

Critically review and test an Internet server

4 Be able to manage Internet server

and services

4.1

4.2

4.3

4.4

Install and manage websites and services to meet a given

requirement

Implement secure network access to meet a given

requirement

Monitor and troubleshoot an Internet server and services

Critically evaluate the performance of an Internet server


Unit Title IT Virtualisation


Level 5

Credit Value 15

GLH 60



1 Understand the commercial impact

and potential of virtualisation

1.1

1.2

1.3

Evaluate current virtualisation solutions

Discuss the potential benefits of virtualisation

Discuss the current technology requirements for

implementing virtualisation

2 Be able to design virtualisation

deployments

2.1

2.2

Complete a needs analysis for a virtualisation deployment

Design a virtualisation solution for a given virtualisation

deployment

3 Be able to implement virtualisation

deployments

3.1

3.2

3.3

Maintain a virtualisation solution

Systematically test the virtualisation environment

Document and analyse test results

4 Be able to manage virtualisation

environments

4.1

4.2

4.3

Monitor the virtualisation environment

Maintain a virtualisation environment

Critically review and analyse findings


Unit Title Local Area Networking Technologies


Level 5

Credit Value 15

GLH 60



1 Understand the impact of LAN

technologies

1.1

1.2

1.3

Critically evaluate different LAN technologies

Critically analyse traffic intensive services and their

performance

Discuss LAN concerns and make recommendations to

sustain network security, reliability and performance

2 Be able to design LAN

infrastructures

2.1

2.2

Design a LAN infrastructure to meet a given requirement

Critically evaluate the suitability of LAN components

3 Be able to implement LAN

infrastructures

3.1

3.2

3.3

Build and configure a LAN (including services) to meet a

given requirement

Implement network security on a LAN

Critically review and test a LAN

4 Be able to manage LAN

infrastructures

4.1

4.2

4.3

Monitor and troubleshoot a LAN

Resolve LAN issues to improve security, reliability and

performance

Critically evaluate the performance of a LAN


Unit Title Networking Infrastructure


Level 5

Credit Value 15

GLH 60




network infrastructure

management

1.1

1.2

1.3

Evaluate current name resolution services

Discuss the technologies that support network

infrastructure management

Discuss security resources available in network

infrastructure management

2 Be able to design complex network

infrastructure systems

2.1

2.2

2.3

Design a network infrastructure for a given networked

environment

Evaluate addressing and deployment solutions for a given

networked environment

Evaluate rights and security requirements for a given

networked environment

3 Be able to implement complex

network infrastructure systems

3.1 Implement a network infrastructure based on a prepared

design

4 Be able to test complex network

infrastructure systems

4.1

4.2

Critically review and test an implemented system

Evaluate system and user assurance of the implemented

system


Unit Title Wide Area Networking Technologies


Level 5

Credit Value 15

GLH 60



1 Understand the impact of WAN

technologies

1.1

1.2

1.3

1.4

Critically evaluate different WAN technologies

Critically analyse traffic intensive services and their

performance

Discuss WAN concerns and make recommendations to

sustain network security, reliability and performance

Critically evaluate different trust systems on a WAN

2 Be able to design WAN

infrastructures

2.1

2.2

Design a WAN infrastructure to meet a given requirement

Critically evaluate the suitability of WAN components

3 Be able to implement WAN

infrastructures

3.1

3.2

3.3

Build and configure a WAN (including services) to meet a

given requirement

Implement network security on a WAN

Critically review and test a WAN

4 Be able to manage WAN

infrastructures

4.1

4.2

4.3

Monitor and troubleshoot a WAN

Resolve WAN issues to improve security, reliability and

performance

Critically evaluate the performance of a WAN


Unit Title Creating a procedural computer program


Level 3

Credit Value 12

GLH 90



1 Implement a software design using


1.1

1.2

1.3

1.4

1.5

1.6

1.7

Identify the program modules and data and file structures


Select, declare and initialise variable and data structure

types and sizes to implement design requirements

Select and implement control structures to meet the

design algorithms

Select and declare file structures to meet design file

storage requirements

Select and use standard input/output commands to

implement design requirements

Make effective use of operators and predefined functions

Correctly use parameter passing mechanisms

2 Refine a procedural program to

improve quality

2.1

2.2

2.3

2.4

Use an agreed standard for naming, comments and code

layout

Define user functions to replace repeating code

sequences

Implement data validation for inputs


and reporting

3 Test the operation of a procedural

program

3.1

3.2

3.3

3.4

3.5

3.6

Make effective use of available debugging tools

Prepare a test strategy

Select suitable test data and determine expected test

results

Record actual test results to enable comparison with

expected results



Investigate test discrepancies to identify and rectify their

causes

4 Document a computer program 4.1

4.2

Create documentation to assist the users of a computer

program




Unit Title Design Software


Level 3

Credit Value 5

GLH 40



1 Obtain, insert and combine

information for designs

1.1

1.2

1.3

1.4

1.5

1.6

1.7

Explain what designs are needed

Explain how the context affects the way designs should be

prepared

Provide guidance on what and how any copyright or other

constraints may apply to the use of own and others’

designs

Obtain, insert and prepare designs

Explain how file format affects design quality, format and

size and how to choose appropriate formats for saving

designs

Use appropriate techniques to organise and combine

information of different types or from different sources

Store and retrieve files effectively, in line with guidelines

and conventions where available

2 Use design software tools to

create, manipulate and edit designs

2.1

2.2

2.3

2.4

2.5

2.6

Explain what technical factors affecting designs needs to

be taken into account and how to do so

Select and use suitable tools and techniques efficiently to

create designs

Use guide lines and dimensioning tools appropriately to

enhance precision


manipulate and edit designs

Check designs meet needs, using IT tools and making


Identify and respond appropriately to quality problems to

ensure that outcomes are fit for purpose and meet needs


Unit Title Desktop Publishing Software


Level 3

Credit Value 5

GLH 40



1 Select and use appropriate designs

and page layouts for publications

1.1

1.2

1.3

1.4

Explain what types of information are needed

Explain when and how to change page design and layout

to increase effectiveness of a publication

Select, change, define, create and use appropriate page

design and layout for publications in line with local

guidelines, where relevant

Select and use appropriate media for the publication

2 Input and combine text and other

information within publications

2.1

2.2

2.3

2.4

2.5

Find and input information into a publication so that it is

ready for editing and formatting

Organise and combine information for publications in line

with any copyright constraints, including importing

information produced using other software

Provide guidance on how copyright constraints affect use

of own and others’ information

Explain which file format to use for saving designs and

images

Store and retrieve publication files effectively, in line with

local guidelines and conventions where available

3 Use desktop publishing software

techniques to edit and format

publications

3.1

3.2

3.3

3.4

3.5

3.6

3.7

Determine and discuss what styles, colours, font schemes,

editing and formatting to use for the publication

Create styles, colours and font schemes to meet needs

Select and use appropriate techniques to edit publications

and format text

Manipulate images and graphic elements accurately

Control text flow within single and multiple columns and

pages

Check publications meet needs, using IT tools and making


Identify and respond appropriately to quality problems

with publications to ensure that outcomes are fit for

purpose and meet needs


Unit Title Drawing and Planning Software


Level 3

Credit Value 4

GLH 30



1 Input, organise and combine

information for drawings or plans

1.1

1.2

1.3

1.4

1.5

1.6

1.7

Identify what types of shapes and other elements will be

needed

Evaluate templates and explain why and how they need

to be changed to meet needs

Select, adapt, create and use the appropriate shapes to

meet needs, including shapes imported from other

sources

Select, adapt, define and create appropriate templates

and styles to meet needs

Provide guidance on what copyright constraints apply to

the use of own and others’ shapes or other elements

Combine information for drawings or plans including

exporting outcomes to other software

Store and retrieve drawing files effectively, in line with


2 Use tools and techniques to edit,

manipulate, format and present

drawings or plans

2.1

2.2

2.3

2.4

2.5

2.6

2.7

Explain what drafting guides to use so that the shapes and

other elements are appropriately prepared

Select and use appropriate software tools to manipulate

and edit shapes and other elements with precision

Select and use appropriate software tools to format

shapes and other elements, including applying styles and

colour schemes

Check drawings or plans meet needs, using IT tools and

making corrections as necessary

Identify and respond to quality problems with drawings or

plans to make sure they are fit for purpose and meet

needs

Explain what context the drawings and plans will be used

in and how this will affect how they are presented

Select and use appropriate presentation methods and

accepted page layouts


Unit Title Imaging Software


Level 3

Credit Value 5

GLH 40



1 Obtain, insert and combine

information for images

1.1

1.2

1.3

1.4

1.5

1.6

1.7

Explain what images are needed

Explain how the context affects the way images should be

prepared

Provide guidance on what and how any copyright or other

constraints may apply to the use of own and others’

images

Obtain, insert and prepare images

Explain how file format affects image quality, format and

size and how to choose appropriate formats for savings

images

Use appropriate techniques to organise and combine

information of different types or from different sources

Store and retrieve files effectively, in line with guidelines

and conventions where available

2 Use imaging software tools to

create, manipulate and edit images

2.1

2.2

2.3

2.4

2.5

2.6

Explain what technical factors affecting images need to be

taken into account and how to do so

Select and use suitable tools and techniques efficiently to

create images

Use guide lines and dimensioning tools appropriately to

enhance precision


manipulate and edit images

Check images meet needs, using IT tools and making



ensure that images are fit for purpose and meet needs


Unit Title Multimedia Software


Level 3

Credit Value 6

GLH 45



1 Plan the content and organisation

of multimedia products to meet

needs

1.1

1.2

1.3

1.4

1.5

1.6

Select and use appropriate techniques to plan and

communicate the content, design and layout of

multimedia outcomes

Plan the use of interactive features, transitions and

effects to meet needs

Explain the type of multimedia outcome needed and the

specification that it must meet

Develop the design layout for multimedia outcomes

Explain how the different elements of the content will

relate and what elements of the content will be

interactive

Summarise how copyright and other constraints affect

use of own and others’ information

2 Obtain, input and combine content

to build multimedia outcomes

2.1

2.2

2.3

2.4

2.5

Select and use an appropriate combination of input

device, software and input techniques to obtain and input

the relevant content

Combine information of different types or from different

sources for multimedia outcomes

Select and use appropriate software to write and

compress multimedia files

Store and retrieve multimedia files effectively, in line with


Explain when and why to use different file formats and

file compression for saving multimedia files

3 Use tools and techniques to build

and edit multimedia content

3.1

3.2

3.3

3.4

Select and use appropriate techniques to edit and format

multimedia outcomes

Manipulate images and graphic elements accurately

Check multimedia outcomes meet needs, using IT tools

and making corrections as necessary


ensure that outcomes are fit for purpose and meet needs

4 Play and present multimedia

outcomes

4.1

4.2

4.3

Explain what combination of display device and software

to use that will overcome any constraints there may be in

displaying different multimedia file formats

Select and use appropriate software to optimise the

display of multimedia outcomes and maximise impact

Select and adjust the display settings to exploit the

features of the display device and optimise the quality of

the presentation


Unit Title Using the Internet


Level 3

Credit Value 5

GLH 40



1 Select and set up an appropriate

connection to access the Internet

1.1

1.2

1.3

1.4

1.5

1.6

Identify different types of connection methods that can

be used to access the Internet

Explain the benefits and drawbacks of different

connection methods

Analyse the issues affecting different groups of users

Select and set up an Internet connection using an

appropriate combination of hardware and software

Recommend a connection method for Internet access to

meet identified needs

Diagnose and solve Internet connection problems

2 Set up and use browser software to

navigate webpages

2.1

2.2

2.3

2.4

Select and use browser tools to navigate webpages

effectively

Explain when to change browser settings to aid navigation

Adjust and monitor browser settings to maintain and

improve performance

Explain when and how to improve browser performance

Customise browser software to make it easier to use

3 Use browser tools to search

effectively and efficiently for

information from the Internet

3.1

3.2

3.3

3.4

Select and use appropriate search techniques to locate

information efficiently

Evaluate how well information meets requirements

Manage and use references to make it easier to find

information another time

Download, organise and store different types of

information from the Internet

4 Use browser software to

communicate information online

4.1

4.2

4.3

Identify and analyse opportunities to create, post or

publish material to websites


communicate information online

Share and submit information online using appropriate

language and moderate content from others

5 Develop and apply appropriate

safety and security practices and

procedures when working online

5.1

5.2

5.3

5.4

5.5

5.6

5.7

Explain the threats to system performance when working

online

Work responsibly and take appropriate safety and

security precautions when working online

Explain the threats to information security and integrity

when working online

Keep information secure and manage user access to

online sources securely

Explain the threats to user safety when working online

Explain how to minimise internet security risks

Develop and promote laws, guidelines and procedures for


Unit Title Using the Internet


Level 3

Credit Value 5

GLH 40



safe and secure use of the Internet

Version 1 November 2015 © BIIAB



Level 3

Credit Value 9

GLH 70



1 Understand routine preventative

and remedial maintenance

procedures for equipment

components and sub-assemblies

1.1

1.2

1.3

Explain the purpose of a range of routine preventative

maintenance procedures

Explain a range of different types of preventative

maintenance products and their purpose

Explain a range of different types of remedial

maintenance products and procedures that can be used,

including their purpose

2 Understand health and safety

procedures when carrying out

routine and remedial maintenance

2.1

Explain a range of health and safety regulations and

procedures, to include environmental considerations that

should be followed when carrying out:

a) preventative maintenance

b) remedial maintenance



identified tasks

3.1

3.2

3.3

3.4

Collect and analyse information to diagnose and locate

component faults

Create and maintain a detailed log to record component

faults

Create and implement a plan to restore specified

performance

Demonstrate that performance has been restored by

carrying out appropriate tests and recording the test

results

Version 1 November 2015 © BIIAB

Unit Title Web development


Level 3

Credit Value 10

GLH 80



1 Understand web architecture and

components

1.1

1.2

1.3

1.4

Describe the hardware and software components which

enable the internet and web

Explain the role of the TCP/IP protocol including IPv6

Explain the role of internet service providers, web hosting


Describe available types of web functionality including

Web

2 Understand the technologies that

can be used to built and operate a

website

2.1

2.2

2.3

2.4

Explain the use of markup languages

Explain the use and functionality of:


• web application programming languages

Explain the role of databases in building websites and web

applications



3 Develop a web-site specification 3.1

3.2

3.3

Produce a pre-production proposal document for a web-

site development project

Identify the components required to develop a web-site

Produce an implementation plan for a web-site

development

4 Implement elements of a web-site 4.1

4.2

4.3

Design components of a web-site

Develop components of a web-site

Test components of a web-site

Documents

BIIAB Unit Pack · CFAQ31 Y/502/4629 Word Processing Software CFAQ32 Y/502/4632 Website Software ... IT318 L/601/3508 Principles of ICT system and data security IT319 L/601/3511 Software