© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1

Bill to ID - Manage by Number: Enable Support AccessScreen 1 of 2

To Enable Support Access using the Manage by Number screen:

1. Choose a Bill to ID.

Screen 1 of 2:1. Enter a Bill to ID that you

manage.

OR

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2. Select Add Bill to ID and Enable Support Access.

3. Click the Submit button.

2. Select Add Bill to ID and Enable support access.

3. Click on the Submit button.

OR

Note: You can only manage a Bill to ID in the tool if you have the BID in your Cisco.com profile and you are set up to manage it. See slide 71 for how to add Bill to IDs to your profile.

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

Bill to ID - Manage by Number: Enable Support AccessScreen 2 of 2

Once a Bill to ID has been chosen and the action Add Bill to ID and Enable support access has been selected:Screen 2 of 2:1. Select one, many, or all

individuals from the list.

Note: If you cannot locate an individual in the tool, see the “Add Name” instructions on next slide.

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2. Click on the Submit button.

A success message will be displayed. An email confirmation will be sent to all Administrators for that Bill to ID as well as each individual.

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All the Contract Numbers under the Bill to ID will be added to the Cisco.com profile(s) you select to be used for service access. New contracts purchased using that Bill to ID will automatically be added.

Or, search for an individual and select them.

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

Bill to ID - Manage by Name: Enable Support AccessScreen 1 of 2

To Enable Support Access using the Manage by Name screen:

4. Choose the individual.

Screen 1 of 2:1. Select a search attribute

from the drop down list.

A list of individuals who match the search attribute and criteria you entered will appear.

Note: If you cannot locate an individual in the tool, see the “Add Name” instructions on slide 28.

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2. Enter the information you want to search for.

3. Click on the Search button.

5. Select Add Bill to ID and Enable support access.

6. Click on the Submit button.

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

Bill to ID - Manage by Name: Enable Support AccessScreen 2 of 2

Once an individual has been chosen and the action Add Bill to ID and Enable support access has been selected:

Screen 2 of 2:1. Select one, many, or all

Bill to IDs from the list.

Note: A message will be displayed if the individual you chose already has all the Bill to IDs that you manage in his Cisco.com profile and enabled for support access.

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2. Click on the Submit button.

A success message will be displayed. An email confirmation will be sent to all Administrators for that Bill to ID as well as the individual.

2

All the Contract Numbers under the Bill to IDs you select on this screen will be added to the individual’s Cisco.com profile so they can be used for service access. New contracts purchased using that Bill to ID will automatically be added.