BILLY ROBINSON1046 Dover Street Tallahassee, FL 32304 478-213-1582 birobinson@valdosta.edu

RESTAURANT GENERAL MANAGER

Results-oriented professional with over 5 years of progressive experience in the Hospitality Industry. Extensive Restaurant experience including Management, Health and Safety Standards, Human Resources, Customer Service and Operations. Cultivates and maintains key relationships with management, strategic partners, employees, clients, vendors, and colleagues. Outstanding leadership skills demonstrated by the ability motivate and inspire teams to meet objectives. Solid history of exceeding performance targets.

PROFESSIONAL EXPERIENCE

CAPTAIN D’S SEAFOOD KITCHEN, Bainbridge, GA 2010 – PresentGeneral Manager (2014 – Present)Accountable for the smooth operation of the restaurant. Handles Human Resources, Purchasing, Inventory, Food Preparation and Sanitation. Maintains schedules, forecasts sales and conducts training with GSTP program. Oversees and maintains cleanliness of entire restaurant. Achieved 100% score on 3 consecutive Health Inspections

and Operations Standards Audits. Manages food preparation, ensuring adequate cooking, portions and timing. Conducts HR processes including recruitment, training, termination, rewards, and performance assessment. Adeptly handles budgeting and forecasting. Analyses Profit & Loss reports to maintain positive cash flow. Analyses weekly sales. Manages inventory and orders supplies, paper, as well as food products. Maintained Total Same Restaurant Sales (SRS) growth of 9.21% for year 2015 and maintained top 15% P&L ranking. Hand selected to sanitize and prepare other locations for Inspections and company visits. Proactively involved in the promotion and marketing of the establishment. Creates and distributes collateral

material, including flyers, special offers and promotions to increase sales. Applies deep knowledge of corporate policies and government regulations to ensure staff compliance. Supervises staff and ensures that an exceptional level of customer service is delivered to all patrons. Recognized for strong work ethic. Received promotion within 2 years of working as Assistant Manager.

Restaurant Manager (2012 – 2014) Quincy, FL/Valdosta, GAResponsible for the management of guest relations. Assisted General Manager with human resource operations, responsible for ordering food, paper, and supplies. Aligned as a team with management and employees to ensure outstanding service was delivered. Furnished comprehensive training to staff and served as a key resource on requirements to efficiently carry out operations. Proficiently conducted cash audits throughout the day and accurately maintained petty cash. Assisted General Manager with human resource operations Trained cashiers regarding procedural modifications, including introduction of new products and systems. Managed and counted inventory on a daily basis to ensure adequate supplies. Provided attentive service and provided a positive customer experience to each patron served.

Assistant Manager / Guest Service Specialist Trainer (2011 – 2012) Valdosta, GAProvided courteous, professional service to clients of the establishment Proficiently conducted cash audits throughout the day and accurately maintained petty cash. Provided culinary information to guests, took orders and served diners. Cultivated relationships to ensure repeat

business and word of mouth referrals. Effectively managed customer queries and complaints. Handled payment transactions and balanced cash. Conducted a Daily Inventory to help moderate food cost.

Guest Service Specialist (2010 – 2011), Valdosta, GAProvided courteous professional service to all guests. Properly handled cash and credit/debit cards. Maintained clean work environment Promoted within 9 months of employment. Recognized as employee of the month three separate months

EDUCATION & TECHNICAL SKILLS

Valdosta State University, Music Performance Degree, Valdosta, GAProficiency, Office Suite