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Manukau - The Case for Change
• 110,000 households
• Unlimited no of bags allowed
• No defined bag size
• Untidy Berms
• High H&S incidents
• High Illegal dumping
Auckland City 175kg/person/year
Manukau City 186kg/person/year
Background
Franklin District 133 kg/person/year
Papakura District 162 kg/person/year
Logistics
• Extend & vary contracts
• Change basis of payment
• Switch collection methodology
• Total new route planning
• Planning for transition
Preparation
Our Customers:
• Owner-occupiers, landlords, and tenants
• Some areas over 80% of properties are rented
• Large families
• Non English-speakers
• Multi-unit developments
• Housing New Zealand
Preparation
Bins are coming
Education
Use the Bin
Key Messages:
1 Dec 2016- Mar 2017
2 Apr 2017 – Aug 2017
3 Sep 2017 –Dec 2017
Service Launch
Launching The Service
• 10% had bags in 1st week
• Enforcement team:
– black bags stickered
– harder line after 2nd week
• Door knocking to educate residents
• EnviroWaste & Civic cleared bags
Celebrating Success
• By October only 2% of streets had at least one bag
• Positive media response
• Post rollout survey:
– 94% knew exactly what was changing
– 89% found the new service easy to use
– 83% were satisfied with the service (61% very satisfied)
Outcomes
H&S Outcomes
Outcomes
0
1
2
3
Jan Feb Mar Apr May Jun Jul Aug Sep Oct
No
. of
Inci
den
ts
Manukau Refuse Bag Related H&S Incidents for 2017 YTD
Outcomes