BINSA Executive Officer Key Performance indicators – Annual Business Plan 2012-13

Designed to be read in conjunction with the Brain Injury Network of SA Strategic Plan 2010 – 2014

Strategic Directions

Key Result Area (from Strategic Plan)

Responsibility

Key Performance Indicator (Goals)

Measurement of Achievement of KPI

Representation Identify and represent needs and issues relevant to individuals with an ABI, their families, significant others , to service providers, government and broader community

EO Improvement of effective and transparent communication with clients and their families to identify and understand their needs. Develop communication strategy to ensure regular effective communications targeted at service providers, government and broader community

Implementation of feedback system so that level & effectiveness of communications can be measured, compared over time and monitored Implementation of systematic, targeted communication strategy

Advocacy Advocate for change and action on issues that disadvantage people with an ABI

EO Clearly articulate the Advocacy role for BINSA following implementation of NDIS Development of communication network to ensure communication of systemic issues from broad community

Development of revised BINSA Mission statement in relation to Advocacy Active communication through community network

Information Be well informed and actively share current information related to ABI

EO Development of personal development plans to ensure all employees including EO receive regular updates and share information related to best practice around treatment, services and advocacy of ABI Develop best practice information systems to allow sharing of information

Development of personal development plans Regular staff meetings Release of Website Newsletter relaunch

Service Development and Improvement Identify opportunities for service development and improvement to meet the needs of people with ABI, their families and significant others

EO Conduct quarterly review/workshop with service providers to understand need for services and identify new or additional services that may be required Establish database of services available in SA

Development of quarterly workshop Development of business case for new services identified Launch of database on intra-website

OPERATIONAL PRIORITIES

Key Result Area (from Strategic Plan)

Responsibility

Key Performance Indicator

Measurement of Achievement of KPI

Governance COM conduct is fully in accordance with the statutory, fiduciary and legal requirements as per the SA Legislation under the Associations Incorporation Act

Board/COM Chair

Transition of Governance structure from COM to Board structure supported by Advisory Committees

Implementation of skill based Board and amended Constitution

Strategic Partners and Collaboration Maintain and build key alliances to strengthen our peak body status

EO Development of communication strategy to promote BINSA in broader community Actively seek involvement with key advisory groups

Develop communication strategy and establish ongoing media campaign Establish regular program of activities/focus groups with key advisory groups

Service Delivery Where appropriate, deliver services to people with ABI or other significant persons (see also Service development under strategic directions)

EO Continue to deliver specialised rehabilitation and support services Develop program evaluation cycle to ensure current programs remain relevant and best practice Investigate additional service and program options and business models

Maintain or increase enrolment numbers in programs and services Development of evaluation program and cycle and terms of review Development of business cases for new service identified

Capabilities Have adequate resources including finances to fulfil the key roles of the organisation

EO Achieve appropriate recruitment and retention strategies to stabilise the organisation Improve internal infrastructure Ensure sound financial management strategies implemented to secure future financial stability

Benchmark and achieve best practice retention rates for industry. Implement and monitor staff satisfaction survey Review infrastructure needs and make recommendations for rolling improvement plan Retain current funding and source additional funding sources

Communication Have a strong public profile and with sound public relations strategies

EO Development of communications/public relations strategy including identification of alternate communications options across all stakeholders and across all forms of media

Survey members and stakeholders to determine communication preferences. Development and implementation of agreed communications strategy.