Support: How to contact ECHA

Biocides support webinar for Member State competent authorities

Eduardo Vencesla Jimenez

ECHA Helpdesk

24 October 2013 11:00 - 14:00 (EEST, GMT +3)

Outline • Introduction

• How to contact ECHA if you need support

• Services offered

• MSCA user administrators

• MSCA end-users

• Practical examples

• MSCA user administrators

• MSCA end-users

2 29 October 2013

Introduction

Service scope

ECHA provides a remote connection to MSCAs/ MNIs to the Agency’s information systems to perform their duties in the context of REACH, CLP and the Biocidal Products regulations

ECHA is committed to providing support to the MSCA user administrators and the end-users in the most efficient way

4 29 October 2013

Eligibility criteria for the support service

• MSCA/MNI has successfully completed the initial set up service and thereby the security requirements are fulfilled

• ECHA received official nominations for the user administrators

• A list of end-users is provided to ECHA by the user administrators

5 29 October 2013

How to contact ECHA if you need support

MSCA web form

To initiate any service requests, MSCA user administrators and MSCA end-users must fill-in the ‘MSCA REACH-IT and IUCLID form’

http://apps.echa.europa.eu/forms/cms_MSCA_form.aspx

7 29 October 2013

Webform- incident management system

8 29 October 2013

Why a web form?

• Efficient handling throughout the incident lifecycle

• Central coordination

• Standardised approach to incident management

• View listings of requests

• Automatic encoding of incidents (manually would take 15’)

• Improved accuracy from validation

• Timeliness of results

• Accessibility

• Elimination of mailing

• Identification of known issues and FAQ generation

• Information intelligence, identification of trends

9 29 October 2013

MSCA webform - contact data and service provisioning data

10 29 October 2013

How to fill in the contact data (1/2)

11 29 October 2013

How to fill in the contact data (2/2)

12 29 October 2013

How to fill in the service provisioning data

• Each service is served differently and needs appropriate input at the service provisioning data fields of the form

• Different services are available for user administrators and end-users

13 29 October 2013

Services for MSCA users

Services offered for user administrators

• REACH-IT/R4BP 3/IUCLID 5.5 Remote access set-up

• IUCLID Remote access support

o Token management

o Connectivity issues

o IUCLID and R4BP 3 user account management

• Other services as well…

15 29 October 2013

Services offered for end-users

• IUCLID 5.5 user functionalities

• R4BP 3 user functionalities

• REACH-IT user functionalities

• Requirements/feedback

16 29 October 2013

Practical examples for user administrators

I want to reset the PIN for a token

18 29 October 2013

There is a problem with the connectivity

19 29 October 2013

I need to add new users for R4BP 3

20 29 October 2013

Practical examples for end-users

I have a question on some IUCLID fields

22 29 October 2013

I have a question on some R4BP 3 fields

23 29 October 2013

Further support?

Guide for Member State

competent authorities

Reference: ECHA-13-B-13-EN

Publ. date: August 2013

Language: EN

• email to all MSCA users

• available upon request via

the MSCA web form http://apps.echa.europa.eu/forms/cms_MSCA_form.aspx

24 29 October 2013

We are just a click away!

25 29 October 2013

Thank you!