BirdEye drives your customers to become your marketing engine.

BirdEye offers a solution specifically tailored to the complex needs of

retailers. Our comprehensive platform allows your entire organization to

enhance every touchpoint of the customer journey and deliver consistently

outstanding experiences -- driving customer loyalty, ratings, and revenue.

With the BirdEye platform, turn customer feedback into customer-driven

marketing.

Get more reviews.Get more customers.Automatically.

BirdEye for the retail industry

1 800 561 3357

Gather new reviews from your customers via automated SMS and MMS alerts

sent to their mobile devices. Intelligent deep linking directs them to crucial

sites to post on, like Google and Facebook. BirdEye allows you to customize

all text messages and emails. BirdEye is integrated with 95% of CRM systems,

so this entire process is automated.

Get new reviews with BirdEye

Turn customer into advocates!

Automatically publish the reviews

of your choice on any site you

manage -- your website, blog, and

social pages like Facebook, Twitter

and Google+.

Prompt satisfied customer to share

feedback to sites that matter to

you, like Google and OpenTable,

amplifying happy customer voices

across the web.

Auto-promote positive customer feedback

How can BirdEye help?

Forever 21Santa Clara, CA Review summary

You received 576 new reviews since you started using BirdEye.

All time

5 741

4743

643

2 121 7

4.81497 reviews

Yahoo

Francesco PizzeriaSanta Clara, CAForever 21Santa Clara, CA

Francesco PizzeriaSanta Clara, CAForever 21Santa Clara, CA

1 800 561 3357birdeye.com

Local listings are the third most influential factor in search engine

rankings. Keep up-to-date and consistent business information (name,

address and phone) across 50+ review sites that matter most to your

customers so you’re found easily in online searches.

Display all your best reviews and updated business information on your

personalized business micro-site from BirdEye -- optimized for search

engines and indexed by Google.

Rank higher on Google search

Monitor your online reviews from hundreds of sites like Google, Yelp, and

Facebook, in real-time.

• Respond to all feedback directly from one dashboard

• Manage negative feedback directly through private channels

Manage reviews, boost ratings

Forever 21

Forever 21

1210 E Arques Ave # 204, Sunnyvale, CA 94085

5.0 149 reviews Share(Senior Care)

Rank #1 in Google Search

1 800 561 3357birdeye.com

BirdEye converts all your customer feedback data into straightforward

insights you can take action on. Identify root cause of positive and

negative sentiment, and pinpoint where to go to fix issues or replicate

positive performance. Access competitors’ customer insights to

benchmark performance and spot opportunities to capture market share.

Improve operations*

Monitor and engage with customer feedback on social channels in real-

time, without missing a hashtag. Answer customer questions and solve

customer issues before they escalate. Interact with customers to build a

personable, reliable online reputation.

*Available with BirdEye Enterprise edition

Hear every word on social media*

1 800 561 3357birdeye.com

Forever 21

Easily design your own engaging surveys to fit the modern customer’s

rhythm. Go traditional and calculate your NPS, or go Millennial and send

one question at one critical moment. Maximize response rates with

advanced features like Skip and Display logic. Detailed reports let you

slice and dice responses however you like to understand the sentiment

behind your scores.

Build next-generation customer surveys*

How likely are you to recommend us to a friend?

0 1 2 3 4 5 6 7 8 9 10

Extremely unlkely Extremely likely

*Available with BirdEye Enterprise edition

1 800 561 3357birdeye.com

1 800 561 3357birdeye.com

BirdEye features for the retail industry

Design your own surveys that engage customers in-the-moment.

Next-generation surveys

Engage with social comments in real-time to leverage influencers and User-Generated Content.

Social listening

Discover root cause of sentiment and take action to boost customer happiness.

Business insights

Assign support tickets to reviews and social comments and track issue resolution.

Proactive issue management

See your enterprise as customers see you. Track trends by country, region, state, city, or branch.

Your BirdEye view

Get the same insights into your competitors’ customers that you have for your own.

Competitor analysis

Get reviews on top sites like Google and Facebook via automated SMS or MMS messages.

Review generation

Create a consistent presence for your business on 50+ sites and boost SEO with new customer reviews.

Online presence

Monitor all your reviews from all sites like Google and Facebook -- in real-time, from one place.

Review monitoring

Display your best reviews from all sites on your custom-built microsite, optimized for SEO.

Review website

Auto-promote reviews on your website, blog, and social pages like Facebook, Twitter and Google+.

Review marketing

Respond instantly to negative reviews before problems escalate.

Review triage

Get results quickly with premier customer service and a dedicated support representative.

Premium support

Monitor and manage reviews anytime, anywhere. Available for both IOS and Android.

Mobile app

Enterprise editionAll the features of the SMB edition, multi-location enabled, plus:

Small Business editionThe platform that drives your customers to become your marketing engine, out of the box.