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BASIS - Balanced Scorecards and Strategic Management Information Systems for Public Administrations. Björn Niehaves European Research Center for Information Systems (ERCIS) Department of Information Systems University of Münster, Germany. - PowerPoint PPT Presentation
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BASIS - Balanced Scorecards andStrategic Management InformationSystems for Public Administrations
Björn Niehaves
European Research Center for Information Systems (ERCIS)Department of Information SystemsUniversity of Münster, Germany
2
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
European Research Center for Information Systems (ERCIS)
3
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Management Information in Public Administrations
“… financial pressure … cost cutting … performance gaps … “
Accounting-driven modernization approaches (NKF, Doppik, “Produkthaushalte” etc.)
Obligatory (!) implementation of data collection systems for supporting strategic management efforts
Data exploitation?
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
BASIS – Project Outline
Case Study SettingPublic Administration in Germany
About 300 employees
Task: Concept Development …BSC approach specific for Public Administrations
“Customizing” for this Public Administration
… and Organizational and Technical Implementation Open Source Product: BASIS
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards AimsThe BSC Process aims at
Operationalizing the cooperate strategy
Connecting goals and actions
Taking into account a variety of stakeholder
perspectives ( “balanced” scorecard)
Taking into account a variety of goal and
measure types (e.g., qualitative and
quantitative “balanced” scorecard)
Providing a continuous monitoring and
controlling instrument
…
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives G
OA
LS
GO
ALS
TO
AC
TIO
NS
Performance Controlling
MO
NIT
OR
ING
BSC
FU
ND
AM
ENTA
LS
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – The Traditional Approach
Identification of Stakeholder Perspectives (Traditional)
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives G
OA
LS
GO
ALS
TO
AC
TIO
NS
Performance Controlling
MO
NIT
OR
ING
BSC
FU
ND
AM
ENTA
LS
7
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Stakeholder Identification
Identification of Stakeholder Perspectives
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives G
OA
LS
GO
ALS
TO
AC
TIO
NS
Performance Controlling
MO
NIT
OR
ING
BSC
FU
ND
AM
ENTA
LS
Finance
Citizens Businesses
EmployeesStructures & Processes
Vision
Political Program
Perspectives/Stakeholder Groups
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Stakeholder Identification
Identification of Stakeholder Perspectives
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives G
OA
LS
GO
ALS
TO
AC
TIO
NS
Performance Controlling
MO
NIT
OR
ING
BSC
FU
ND
AM
ENTA
LSFinance
Politics
Vision
Vision
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Strategic Goals
Document Analysis
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives G
OA
LS
GO
ALS
TO
AC
TIO
NS
Performance Controlling
MO
NIT
OR
ING
BSC
FU
ND
AM
ENTA
LS
11
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Strategic Goals
Document Analysis
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives G
OA
LS
GO
ALS
TO
AC
TIO
NS
Performance Controlling
MO
NIT
OR
ING
BSC
FU
ND
AM
ENTA
LS
12
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Goal LandscapesIdentify & Select
Focused Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives G
OA
LS
GO
ALS
TO
AC
TIO
NS
Performance Controlling
MO
NIT
OR
ING
BSC
FU
ND
AM
ENTA
LS
Spac
e
Empl
oyee
s
Infr
astr
uctu
re
Oth
er
com
pani
es,
e.g.
sup
plie
rs
Cus
tom
ers
Coo
pera
tion
Publ
ic
Adm
inis
trat
ion
Retail Companies
Production Industry
Craftsmen
Service Companies
Agricultural Companies
Non-Profit-Organizations
New founded businesses
Tourism
Stakeholder Groups
BusinessesStake Categories
What?
Who? Finance
Businesses
Employees
Structures & Processes
Citiz
ens
Poli t
ics
Politics
Politics
Politics Politics
Vision
Vision
13
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Goal SelectionIdentify & Select
Focused Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives G
OA
LS
GO
ALS
TO
AC
TIO
NS
Performance Controlling
MO
NIT
OR
ING
BSC
FU
ND
AM
ENTA
LS
Spac
e
Empl
oyee
s
Infr
astr
uctu
re
Oth
er
com
pani
es,
e.g.
sup
plie
rs
Cus
tom
ers
Coo
pera
tion
Publ
ic
Adm
inis
trat
ion
Retail Companies
Production Industry
Craftsmen
Service Companies
Agricultural Companies
Non-Profit-Organizations
New founded businesses
Tourism
Stakeholder Groups
BusinessesStake Categories
14
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Balanced Scorecards – Goal SelectionIdentify & Select
Focused Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives G
OA
LS
GO
ALS
TO
AC
TIO
NS
Performance Controlling
MO
NIT
OR
ING
BSC
FU
ND
AM
ENTA
LS
15
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Identify & Select Focused
Stakeholders
Define the Vision
Identify Strategic Goals in Stakeholder Perspectives
DefineActions &
Ressources
Define Measures
Select Strategic Goals
from Stakeholder Perspectives G
OA
LS
GO
ALS
TO
AC
TIO
NS
Performance Controlling
MO
NIT
OR
ING
BSC
FU
ND
AM
ENTA
LS
16
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
BASIS - Software
Open Source SoftwareVersion on request
www.basis-online.de Detailed description
Online demo version
(name: “Admin”, password: “Passwd”)
(German or English, case data in German)
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Project Management
Project Controlling
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
19
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
20
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
21
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
22
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Results & Further Research
Guideline (see Hevner et al. 2004) Short Description
Problem High demands to strategic management in public administrations (NKF, cost pressure etc.). BSC implementation approaches infrequently domain-specific. Little or cost intensive software support.
Contribution Combining MIS and project management Domain-specific adaptation of BSC approach
Method Conceptual design and implementation Case study implementation
IT Artifact BASIS – Software for BSC-MIS and Project Management
Further researchFurther case study implementationsCross-domain applicationSoftware maturization
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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Q & A
24
BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006
Björn Niehaves
Contact
Björn Niehaves, Dipl.-Kfm., M.A.European Research Center for Information Systems
University of MünsterLeonardo-Campus 3
Tel. [email protected]
