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MBA BL600 – 1
Fall 2018
MBA BL600 Leadership Fundamentals
Fall 2018 Course Outline
DeGroote School of Business, McMaster University
COURSE OBJECTIVE
This course provides participants with an opportunity to engage in learning experiences and reflection
exercises designed to increase leadership effectiveness in both professional and personal contexts. The
process will begin by helping students establish baseline assessments of their existing leadership
strengths and styles, while highlighting opportunities for development, including through coaching
feedback. As part of the process, students will develop an increased understanding of established
leadership literature and models of effectiveness for leading self, others, teams and organizations.
Numerous opportunities for applying these models will expose students to different leadership
situations requiring different responses. Key outcomes will include the creation of structured
leadership development and learning journeys that will evolve throughout the course and MBA, in turn
becoming a key component to the Program Synthesis and Future Planning course in the final semester.
As part of this process, students will become critical thinkers and consumers of related literature and
models with an increased ability to distinguish between what is empirically known about leadership
development from popular fads and myths that can undermine personal effectiveness.
INSTRUCTOR AND CONTACT INFORMATION
Dr. Eva Klein
Professor
Dept. of Psychiatry and
Behavioural Neurosciences
Dr. Haniyeh Yousofpour
Professor
DeGroote School of Business
Amy Pachai
Educational Developer
DeGroote School of Business
COURSE ELEMENTS
Credit Value: 3 Leadership: Yes IT skills: Yes Global view: Yes
Avenue: Yes Ethics: No Numeracy: Yes Written skills: Yes
Participation: Yes Innovation: Yes Group work: Yes Oral skills: Yes
Evidence-based: Yes Experiential: Yes Final Exam: No Guest speaker(s): Yes
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LEARNING OUTCOMES
Upon completion of this course, students will be able to complete the following key tasks:
Be familiar with leadership theories and models
Have a better understanding of their own leadership style and effectiveness
Assess and strengthen leadership, management and teamwork skills
Engage in integrative negotiation and conflict resolution
Influence others with whom they work
Effectively coach others and lead them to lead themselves
Manage and lead change more effectively
Articulate their own personal vision and developmental leadership plan
REQUIRED COURSE MATERIALS AND READINGS
Avenue registration for course content, readings and case materials
http://avenue.mcmaster.ca
Custom Courseware: MBA BL600
Follow this link to access the course materials: https://hbsp.harvard.edu/import/555210
You must create an account to gain full access to the coursepack
OPTIONAL COURSE MATERIALS AND READINGS
Harvard Business Review’s 10 Must Reads on Leadership
Marshall Goldsmith and Laurence Lyons. Coaching for Leadership: The Practice of
Leadership Coaching from the World’s Greatest Coaches. Pfeiffer.
Jay Conger & Ronald Riggio (2006). The Practice of Leadership: Developing the Next
Generation of Leaders. Jossey-Bass.
James MacGregor Burns (1978). Leadership. New York: HarperCollins.
Bennis, Goleman & Toole (2008). Transparency: How Leaders Create a Culture of Candor.
Jossey-Bass.
Douglas Stone & Sheila Heen (2014). Thanks for the Feedback: The Science and Art of
Receiving Feedback Well. Penguin Random House
John Oetzel and Stella Ting-Toomey (2003). Face Concerns in interpersonal conflict: A
cross-cultural emperical test of the face negotiation theory. Communication Research.
Groysberg, B. & Slind, M. (2012). Leadership is a conversation. HBS Publishing.
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Giles, S. (2016). The most important leadership compotencies according to the leaders
around the world. HBS Publishing.
Harvard Leadership Presence (HBS Emotional Intelligence Series)
EVALUATION
Learning in this course results primarily from on-line discussion, on-line tests, in-class discussion
and participation of comprehensive business cases as well as out-of-class analysis. The balance
of the learning results from the lectures on management concepts, from related readings, and from
researching your presentations, cases, assignments, and projects. All work will be evaluated on an
individual basis except in certain cases where group work is expected. Group members will share
the same grade.
All deadlines are clearly indicated in the course schedule. There are no extensions. Any work
submitted after the deadline will not be accepted and will receive a grade of zero.
Your final grade will be calculated as follows:
Components and Weights
Assignments
1. Negotiation outcome (group)
2. Leadership Vision (individual)
3. Self-Reflection Leadership Journal (individual)
4. Mount Everest Challenge Report (group)
5. Change Simulation (group)
5%
5%
15%
10%
10%
Tests
1. On-line test #1 (individual)
2. On-line test #2 (individual)
3. In-class test#1 (individual)
5%
5%
5%
Integrative
Project
1. Written report (pairs)
2. Oral presentation (pairs)
3. Board interview (pairs)
10%
5%
5%
Participation 1. In-class (individual)
2. On-line (individual)
10%
10%
Total 100%
http://www.mcmaster.ca/policy/Students-AcademicStudies
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Assignment #1 – Negotiation outcome
Weight: 5% of your final grade Marked: as a Group
Due: Monday September 24, 2018 at 4:30pm ET Submitted: upload on Avenue
During your first residency you will engage in a group negotiation with another group (intergroup
negotiation) to reach an agreement. Upon completion of this exercise you have to submit a 3-page
report summarizing your learnings from the process, how your group and each individual
contributed to the negotiation and outlining three practices you could have applied to have a more
successful negotiation outcome.
A digital copy of this assignment will be reviewed on Turnitin.com
Assignments that are submitted late will receive a grade of zero
Assignment #2 – Leadership Vision
Weight: 5% of your final grade Marked: individually
Due: Monday Oct 1, 2018 at 4:30pm ET
Submitted: upload on Avenue
You will develop a personal leadership vision, based on your personality, values (some of the
assessments you have taken) and where you are hoping to develop and grow. The vision should
include specific actionable behaviours that exemplify your vision and can help guide you in this
course and as you continue to develop as leaders.
Assignment should be no more than 2 double-spaced pages in 10-point font (no more than 900 words)
in Times New Roman font.
A digital copy of this assignment will be reviewed on Turnitin.com
Assignments that are submitted late will receive a grade of zero
Assignment #3 – Mount Everest Reports
Weight: 10% of your final grade Marked: as a group
Due: Thursday November 1, 2018 at 4:30pm ET Submitted: upload on Avenue
After the second in class module you are expected to complete the Mount Everest Module with
you team. The instructions and your role will be shared with you during the second residency.
Upon completion of the simulation, you have to write a 6-page double space report on your team
experience, decision making process, conflicts and challenges faced and how your team overcame
them and performed as a whole. Reflecting back, you have to discuss three learnings that you could
apply in your next group challenge.
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A digital copy of this assignment will be reviewed on Turnitin.com
Assignments that are submitted late will receive a grade of zero
Assignment #4 – Change Management
Weight: 10% of your final grade Marked: as a group
Due: Friday November 23rd, 2018 at 4:30 pm ET Completed: upload on Avenue
As a group, you will write a six-page double spaced (no more than 2700 words, 10 font Times
New Roman) analysis of your team’s organizational change simulation experience. Do answer all
the questions. However, high marks will be given to write-ups that are thoughtful and observant.
As well, consider how your team-mates behavior affected you during the exercise.
a. Describe your experience with the change simulation. Briefly assess the effectiveness of
your overall Team’s change approach. What worked and what didn’t work? Why? What
are your preferred change styles?
b. How is this exercise similar and different from your real change experience?
c. What would you do differently if you were able to start over from the beginning?
d. Team functioning What did your team do well and could have been done better? What
were your roles in the team?
Assignment #5 – Leadership Journal
Weight: 15% of your final grade Marked: individual
Due: Self Reflection Report: Monday Dec 3, 2018 at
4:30pm ET
Submitted: upload on Avenue
During the course, you will keep a Journal commenting on your Leadership journey. You should
make notations at least twice a week, preferably in a notebook. These do not have to be long but
rather an opportunity to reflect on yourself. It should include encounters at work, encounters with
family and encounters with the course material. It will be handed in for the final project and will
be confidential. What are your major challenges? What are your top priorities? What helps/hinders
your ability to effective as a leader? How could you add more value as a leader? Be specific (for
example: motivating direct reports, reporting upwards, delegating, personally delivering).
In your final assignment, you will synthesize your findings as well as make a developmental plan
that will guide you throughout your MBA.
Final assignment should be no more than 6 double-spaced pages (2700 words, double spaced, 10
font).
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On-line Test #1 – Feedback
Weight: 5% of your final grade Marked: individual
Due: Saturday September 29, 2018 at 5:00pm ET Completed: Avenue
This will be a combination of approximately 25 multiple choice and short answer questions,
based on the webinar and other materials we have covered before on this topic. Test will be 30
minutes long.
On-line Test #2 – Persuasion and Influence
Weight: 5% of your final grade Marked: individual
Due: Saturday October 27, 2018 at 5:00pm ET Completed: Avenue
Multiple choice test online based on the Persuasion and Influence material covered in the online
seminar and assigned videos. There will be 20 multiple questions and you will have 30 minutes
to complete the test online.
In-Class Test #1 – Communication
Weight: 5% of your final grade Marked: individual
Due: Sunday October 14, 2018 Completed: In Class
This will be a combination of approximately 15 multiple choice and short answer questions,
based on the second residency lectures and other materials we have covered before on this topic.
Test will be 30 minutes long.
Integrative Project
The integrative project is worth 20% and has three components which include:
1. Written report (individual) 10%
2. Oral presentation (individual) 5%
3. Board interview (individual) 5%
Integrative Project – Written Report
Weight: 10% of your final grade Marked: pairs
Due: Friday November 16, 2018 at 4:30pm ET Submitted: Avenue
The integrated project is a shared project for both MBA BL600 and MBA BL610. For your
integrated project you have to combine your learnings from the management and leadership
fundamental courses. You and your partner are required to select a single leader you believe has
been effective and assess their character, performance and impact in the organization. In your
report you have to cover:
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1- Why you have selected this leader?
2- What characteristics has contributed to his/her success, referring to leadership theories?
3- What has his/her impact on the organization has been?
4- What are some of the best management practices s/he has applied?
5- What have you learned from his/her success that can help you in your careers?
The report is 8 to 10 pages double spaced (2000-2500 words). This does not include the appendices
(you can have a maximum of 5 appendices). 5 peer reviewed journal articles have to be referenced
to support your argument.
You are required to confirm the leader you have selected by the end of the second residency on
Sunday, October 14, 2018.
Integrative Project – Oral Presentation
Weight: 5% of your final grade Marked: pairs
Due: Sunday November 18, 2018 in class Completed: in person
You will be given 5 minutes to present with your partner the summary of your report focusing on
your learnings from the leader you have assessed. You will be presenting to a panel.
Integrative Project – Board Interview
Weight: 5% of your final grade Marked: pairs
Due: Sunday November 18, 2018 in class Submitted: in person
After presenting to the panel, you will be asked a few questions about your learnings, growth and
take away from the term. This process will take 5 minutes after your presentation.
Participation
Name cards are used to help give credit for your participation. You must have a name card with
your full first and last name clearly written and displayed in front of you for every residency.
The MBA program requires students to be collaborative in sharing their views. Hence, it is
imperative that you prepare for each and every class. Instructors and TAs will feel free to cold-
call on anyone at any time. Debate and challenge are important activities that help in the learning
process and the willingness of individuals to engage in such activities with their classmates is
appreciated.
The latter may involve your role in leading class discussions on a particular reading, creating and
analyzing live leadership cases, participating in pre-arranged debates on various issues, reporting
on specific companies, surveying members of the larger business community, and completing
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other short projects that will advance our class as a learning community. Behind the scenes
activities that help others in our group to develop are also important.
Expect to talk in each class session. Your comments and questions are welcome and you will not
be judged if you are “wrong”.
During the term students can consult us about their level and quality of participation. Your TA
will be assigning a grade for participation after each residency. Participation marks cannot be
made up if you miss a part of a class. You will also have an opportunity to evaluate yourself on
participation and compare it to the TA’s evaluation of you. A roster of your participation will give
you opportunity for feedback and an opportunity to learn. There are ways we can help you to
participate more effectively.
Attendance in all residency components of this program is mandatory.
Grade Conversion
Your overall percentage will be converted to a letter grade (point) in accordance with the
following:
LETTER GRADE (POINT) PERCENT LETTER GRADE (POINT) PERCENT
A+ (12) 90 – 100 B+ (9) 75 – 79
A (11) 85 – 89 B (8) 70 – 74
A- (10) 80 – 84 B- (7) 60 – 69
F (0) 00 – 59
All instances of failures are reviewed by the appropriate Faculty Committee on Graduate
Admissions and Study or the Associate Dean acting on its behalf. The Faculty Committee on
Graduate Admissions and Study or the Associate Dean acting on its behalf requests a departmental
recommendation regarding the student, and this recommendation is given considerable weight. In
the absence of a departmental recommendation to allow the student to continue, the student will
be required to withdraw.
Communication and Feedback
Students who are uncomfortable in directly approaching an instructor regarding a course concern
may send a confidential email to the Program Director.
Students who wish to correspond with instructors or TAs directly via email must send messages
that originate from their official McMaster University email account. This protects the
confidentiality and sensitivity of information as well as confirms the identity of the student. Emails
regarding course issues should NOT be sent to the Area Administrative Assistants.
The TA will provide a personal interim update for each student on class participation performance
soon after the first residency weekend is completed.
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Students who wish to have a course component re-evaluated must complete the following form:
http://www.mcmaster.ca/policy/Students-AcademicStudies/Form_A.pdf
In order for the component to be re-evaluated:
the component must be worth 10% or more of the final grade in the course
students pay a fee of $50 in Gilmour Hall #209 (receipt is then brought to the Student
Experience – Academic Office DSB #112)
the Area Chair will seek out an independent adjudicator to re-grade the component
an adjustment to the grade for the component will be made if a grade change of three points or
greater on the 12-point scale has been suggested by the adjudicator as assigned by the Area
Chair
if a grade change is made, the student fee will be refunded
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COURSE OUTLINE
Date Topic Delivery
September 15 Self-Awareness and Emotional
Intelligence In class by Dr. Eva Klein
September 16
Negotiation and Conflict
Resolution
Communication
In class by Dr. Haniyeh
Yousofpour
September 29 Feedback Online Webinar by Dr. Eva
Klein
October 13 Coaching and Stewardship In class by Dr. Eva Klein
October 14 Teamwork In class by Dr. Haniyeh
Yousofpour
October 27 Persuasion and Influence Online Webinar by Dr.
Haniyeh Yousofpour
November 17 Change Management and
Simulation In Class by Dr. Eva Klein
November 18
Morning: Bringing it all together
(Organizational Culture)
Afternoon: Final presentation for
Integrated Project
In class
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PRE–RESIDENCY (AUGUST 15 – SEPTEMBER 14)
Each student must complete the following tasks prior to the start of the residency period. These
videos and readings are available on Avenue:
Mandatory Readings and Videos
Video: Theories of Leadership by Gregg Learning, available on AVE
The Hersey-Blanchard Situational Leadership® Theory, PDF available on AVE
Leadership Theories, link available on AVE
Situational Leadership, link available on AVE
Drucker, P. F. (2004). Managing Oneself. HBS Publishing.
Lax, D. A. & Sebenius, J. K. (2006). 3D Negotiation: Powerful Tools to Change the Game
in your Most Important Deals. Chapter 1 available on AVE
Mandatory Assessments
Barrett Personal Values Assessment: Link is available on AVE
Total Leadership Skills Assessment: Link is available on AVE
StrengthsFinder Assessment: You will be emailed access instructions
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RESIDENCY 1 (SEPTEMBER 15 – 16, 2018)
Saturday September 15, 2018
09:00 – 10:30
Introduction to Management Course and expectations
Debrief on pre-residency learnings
Intro to Strategy: Part 1
10:50 – 12:00 Intro to Strategy: Part 2
Business Fundamentals – telling a story: Four Seasons Hotel
12:45 – 14:30
Introduction to Leadership course
Personality and Leadership, Situational Leadership and other theories
of Leadership
14:50 – 16:00 Importance of Self-Awareness
Emotional Intelligence
Evening Individual or Group work
Sunday September 16, 2018
09:00 – 10:30 Porters 5 Forces – description and simulation
Connecting back to business: Value Chain
10:50 – 12:00
Introduction
Assignment of negotiation teams and preparation
Team Negotiation Exercise
12:45 – 14:30
Negotiation Exercise Debrief and Learnings from the exercise
3D negotiation
Individual conflict resolution style and negotiation approach
14:50 – 16:00
Effective Communication
Verbal and Non-verbal communication
Active Listening
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Fall 2018
ON-LINE (SEPTEMBER 17 – OCTOBER 12, 2018)
Each student must complete the following tasks prior to the start of the residency period. These
readings and videos are available on Avenue:
Mandatory Readings
Jackman, J. M. & Strober, M. H. (2003). Fear of Feedback. HBS Publishing.
Gabarro, J. J. & Kotter, J. P. (2004). Managing Your Boss. HBS Publishing.
Edmondson, A. C. (2012). Teamwork on the Fly. HBS Publishing.
Gratton, L., Voigt, A., & Erickson, T. J. (2007). Bridging Faultlines in Diverse Teams. MIT
Sloan Management Review.
Online Lecture
Attend Webinar lecture on Feedback on September 29th at 4PM
Assignments Due
Assignment #1 – Negotiation Outcome
Date: September 24
Time: 4:30PM
Assignment #2 – Leadership Vision
Date: Oct 1, 2018
Time: 4:30PM
Scheduled Tests
Test #1– Feedback
Date: September 29th
Time: at 5.00PM
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RESIDENCY 2 (OCTOBER 13 – 14, 2018)
Saturday October 13, 2018
09:00 – 10:30
Sales vs Marketing
Segmentation within the healthcare and Consumer Package Goods
(CPG) sector
10:50 – 12:00 5 P’s of Marketing
Launching a product into the Canadian marketing place
12:45 – 14:30 Coaching and Mentoring
Role playing exercises and feedback
14:50 – 16:00 Leadership as stewardship
Evening Individual or Group work
Sunday October 14, 2018
09:00 – 10:30 Financial analysis 101
10:50 – 12:00
Reading and understanding a balance sheet
Return on Investment
12:45 – 14:30
Characteristic of effective teams
Diversity as a double edge sword (identify individual strengths)
Resolving team challenges and conflicts to reach high performance
14:50 – 16:00
Handling difficult behavior in teams
Case study
In Class Test #1
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Fall 2018
ON-LINE (OCTOBER 15 – NOVEMBER 16, 2018)
Each student must complete the following readings prior to the start of the residency period. These
readings are available on Avenue:
Mandatory Readings
Video: Persuasion by Dr. Haniyeh Yousofpour, to be posted on AVE
o Must be watched prior to the Online Lecture on October 27th
Experience Point Change Simulation. You will need to set side at least two hours in order to
individually complete the following:
o Sign on the ExperiencePoint website
o Read the materials pertaining to the Global Tech Simulation, in particular Kotter’s
Change Model
o Interview Global Tech employees
o Read through and understand all of the tactics
o Decide with your team before coming to class a change implementation plan
o Do NOT implement any tactics before class. We will do that in class.
Online Lecture
Attend Webinar on Influence and Persuasion on October 27th at 4:00PM
Assignments Due
Assignment #3 – Team work Reflection Paper after participating in the Mount Everest Challenge
Date: Thursday November 1, 2018
Time: 4:30PM
Scheduled Tests
Online Test #2 – Influence and Persuasion
Date: Sunday Oct 28th
Time: 5:00pm
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RESIDENCY 3 (November 17–18, 2018)
Saturday November 17, 2018
09:00 – 10:30 Defining Corporate Responsibility in the workplace
Triple Bottom Line
10:50 – 12:00 Code of Ethics
Tying corporate responsibility to a Mission statement
12:45 – 14:30 Review Change models
14:50 – 16:00 Implement tactics
Debrief each of the teams
Evening Individual or Group work
Sunday November 18, 2018
09:00 – 10:30 Bringing it all together (Organizational Culture)
10:50 – 12:00 Capstone work session with coaching
12:45 – 14:30 Students Schedule for Presentation and Board Interview every 10
minutes
14:50 – 16:00 Students Schedule for Presentation and Board Interview every 10
minutes
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ON-LINE (NOVEMBER 19 – NOVEMBER 30, 2018)
Mandatory Readings
Finkelstein, S. (2017). The Best Leaders are Great Teachers. HBS Publishing.
Assignments Due
Assignment #4 – Change Management
Date: November 23, 2018
Time: 4:30 p.m.
Assignment #5 – Leadership Journal
Date: Dec 3, 2018
Time: 4:30 p.m.
ACADEMIC DISHONESTY
You are expected to exhibit honesty and use ethical behaviour in all aspects of the learning process.
Academic credentials you earn are rooted in principles of honesty and academic integrity. Academic
dishonesty is to knowingly act or fail to act in a way that results or could result in unearned academic
credit or advantage. This behaviour can result in serious consequences (e.g., the grade of zero on an
assignment, loss of credit with a notation on the transcript “Grade of F assigned for academic
dishonesty”, and/or suspension or expulsion from the university).
It is your responsibility to understand what constitutes academic dishonesty. Please refer to the
University Senate Academic Integrity Policy at the following URL:
http://www.mcmaster.ca/policy/Students-AcademicStudies/AcademicIntegrity.pdf
This policy describes the responsibilities, procedures, and guidelines for students and faculty should
a case of academic dishonesty arise. Academic dishonesty is defined as to knowingly act or fail to
act in a way that results or could result in unearned academic credit or advantage. Please refer to the
policy for a list of examples which include plagiarism (submission of work that is not one’s own or
for which other credit has been obtained), improper collaboration in group work, and copying or using
unauthorized aids in tests and examinations. The policy also provides faculty with procedures to
follow in cases of academic dishonesty as well as general guidelines for penalties.
For further information related to the policy, please refer to the Office of Academic Integrity at:
http://www.mcmaster.ca/academicintegrity
In this course we will be using Turnitin.com which is a plagiarism detection service. Students will
be expected to submit specific work electronically to Turnitin.com so that it can be checked against
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the internet, published works and Turnitin’s database for similar or identical work. If a student refuses
to submit his or her work to Turnitin.com, he or she cannot be compelled to do so and should not be
penalized.
Instructors are advised to accept a hard copy of the assignment and grade it as per normal methods.
The assignment can be subjected to a Google search or some other kind of search engine if the
instructor wishes. To see guidelines, please go to:
http://mcmaster.ca/academicintegrity/turnitin/guidelines.html
AVENUE TO LEARN
In this course we will be using Avenue (http://avenue.mcmaster.ca). Students should be aware that
when they access the electronic components of this course, private information such as first and last
names, user names for the McMaster e-mail accounts, and program affiliation may become apparent
to all other students in the same course. The available information is dependent on the technology
used. Continuation in this course will be deemed consent to this disclosure.
STUDENT ACCESSIBILITY SERVICES
Student Accessibility Services (SAS) offers various support services for students with disabilities.
Students are required to inform SAS of accommodation needs for course work at the outset of term.
Students must forward a copy of such SAS accommodation to the instructor normally, within the first
three (3) weeks of classes. If a student with a disability chooses NOT to take advantage of an SAS
accommodation and chooses to sit for a regular exam, a petition for relief may not be filed after the
examination is complete. For further information, consult McMaster University’s Policy:
http://www.mcmaster.ca/policy/Students-AcademicStudies/AcademicAccommodation-
StudentsWithDisabilities.pdf
http://sas.mcmaster.ca
POTENTIAL MODIFICATIONS TO THE COURSE
The instructor and university reserve the right to modify elements of the course during the term. The
university may change the dates and deadlines for any or all courses in extreme circumstances. If
either type of modification becomes necessary, reasonable notice with the students will be given with
explanation and the opportunity to comment on changes. It is the responsibility of the student to
check their McMaster email and course websites weekly during the term and to note any changes.
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Fall 2018
ACKNOWLEDGEMENT OF COURSE POLICIES
Your registration and continuous participation (e.g. on Avenue, in the classroom, etc.) to the various
learning activities will be considered to be an implicit acknowledgement of the course policies
outlined above, or of any other that may be announced during classes and/or on Avenue. It is your
responsibility to read this course outline, to familiarize yourself with the course policies and to act
accordingly. Lack of awareness of the course policies cannot be invoked at any point during this
course for failure to meet them. It is your responsibility to ask for clarification on any policies that
you do not understand.
Missed Deadlines
All deadlines MUST be adhered to in this course. There are NO extensions, NO excuses
and NO make-up exams or assignments. All material that is submitted after the deadline
will NOT be evaluated and will receive a mark of ZERO.
Petition for Relief from Missed Academic Work
Where students miss a scheduled deliverable, assessment or class participation for legitimate
reasons (e.g., religious holiday, medical issue) as determined by the Program Director, the weight
for that component will be distributed across other evaluative components of the course at the
discretion of the instructor. Proper documentation explaining such an absence must be provided to
the Program Office within five (5) working days after the deadline.