Blackberry Business Cloud Services Feature and Technical Overview T305802 1276566 0510091604 001 1.0 US

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BlackBerry Business Cloud

Services

Feature and Technical Overview



Published: 2012-01-30SWD-1888926-0125052626-001



Contents1 About BlackBerry Business Cloud Services....................................................................................................... 3

BlackBerry solution comparison chart.............................................................................................................. 3

2 System requirements........................................................................................................................................ 9

3 Architecture...................................................................................................................................................... 10

4 Features............................................................................................................................................................ 11

BlackBerry Business Cloud Services administration features........................................................................... 11

Device activation features................................................................................................................................ 11

Activating BlackBerry devices.................................................................................................................... 11

Messaging features........................................................................................................................................... 12

Wireless messaging features..................................................................................................................... 12

Supported instant-messaging applications................................................................................................ 14

Synchronization features........................................................................................................................... 14

How the BlackBerry Business Cloud Services manages attachments........................................................ 15

Using both BlackBerry Business Cloud Services and BlackBerry Enterprise Server or BlackBerry Enterprise

Server Express................................................................................................................................................... 16

5 BlackBerry Business Cloud Services security.................................................................................................... 17

Security features of the BlackBerry Business Cloud Services........................................................................... 17

Using IT policies to manage security................................................................................................................. 17

Preconfigured IT policies........................................................................................................................... 18

6 Data flows......................................................................................................................................................... 20

Messaging data flows....................................................................................................................................... 20

Data flow: Sending an email message to a device..................................................................................... 20

Data flow: Sending an email message from a device................................................................................ 20

Data flow: Sending an email message that contains an attachment from a device.................................. 21

Data flow: Viewing an email message attachment................................................................................... 22

Data flow: Searching an organization's user directory from a device....................................................... 23

Organizer data synchronization data flows...................................................................................................... 23

Data flow: Synchronizing organizer data for the first time on a device.................................................... 23

Data flow: Synchronizing changes to organizer data................................................................................. 24

7 Glossary............................................................................................................................................................ 25

8 Provide feedback.............................................................................................................................................. 27



9 Legal notice....................................................................................................................................................... 28



About BlackBerry Business Cloud Services 1

The BlackBerry Business Cloud Services is designed to be a secure link between your organization's cloud

messaging services and BlackBerry devices. The BlackBerry Business Cloud Services can provide mobile access to

the email accounts and organizer data that are part of your organization's resources.

The BlackBerry Business Cloud Services supports AES encryption to help protect wireless data that is transmitted

between the BlackBerry Business Cloud Services and devices.

BlackBerry solution comparison chartMessaging features

Feature

BlackBerry

Enterprise

Server

BlackBerry

Enterprise Server

Express

BlackBerry Internet

Service

BlackBerry Business

Cloud Services

Supported messaging

environments

Microsoft

Exchange, Lotus

Domino, andNovell

GroupWise

Microsoft

Exchange and

Lotus Domino

IMAP and POP (for

example, Google

Mail, Yahoo! Mail,Microsoft Outlook

Web Access)

Microsoft Office 365

Wireless email messaging √ √ √ √

Email reconciliation √ √ √ √

Contact lookup √ √ √ √

Sent message

reconciliation

√ √ √ √

Reconciliation of

permanently deleted

messages (hard delete)

√ √ √ Some messaging

environments

√

Email messages with

HTML and rich content

√ √ √ √

Remote email message

lookup

√ √ √ Google Mail only √

Email message filters Global filters

and user filters

Global filters and

user filters

User filters User filters

Separate inboxes for work

and personal accounts

√ √ √ √

Synchronization of

published public contact

folders

√ √ √ With limitations √

Synchronization of personal contact folders

√ √ √

Feature and Technical Overview About BlackBerry Business Cloud Services

3



Feature

BlackBerry

Enterprise

Server

BlackBerry

Enterprise Server

Express

BlackBerry Internet

Service

BlackBerry Business

Cloud Services

Synchronization of

personal mail folders

√ √ √

Synchronization of

organizer data (memos

and tasks)

√ √ √

Calendar features

Feature BlackBerry

Enterprise

Server

BlackBerry

Enterprise Server

Express

BlackBerry Internet

Service

BlackBerry Business

Cloud Services

Calendar synchronization √ √ Google Mail only √

Ability to check the

availability of meeting

participants

√ √ √ √

Ability to forward

calendar entries

√ √ √ √

Calendar attachments √ √ √

Enterprise instant messaging features

Feature BlackBerryEnterprise Server

BlackBerryEnterprise Server

Express

BlackBerry InternetService

BlackBerry BusinessCloud Services

Supported enterprise

instant messaging

environments

IBM Lotus

Sametime,

Microsoft Office

Communications

Server, MicrosoftLync Server, and

Novell GroupWise

Messenger

None None None

Console support features

Feature and Technical Overview BlackBerry solution comparison chart

4



Feature BlackBerry

Enterprise Server

BlackBerry

Enterprise Server

Express

BlackBerry Internet

Service

BlackBerry Business

Cloud Services

Administration console √ √ √ With limitations √

Administrative roles √ √ With limitations √ Limited to Microsoft

Office 365

administrative roles

Self-service console √ √ √ √

Languages English, Brazilian

Portuguese,

French, German,

Italian, Japanese,

and Spanish

English, Brazilian

Portuguese, French,

German, Italian,

Japanese, and

Spanish

For a list of

supported

languages, visit

www.blackberry.co

m/support to read

article KB12859.

English, Brazilian

Portuguese, French,

German, Italian,

Japanese, and

Spanish

Activation features

Feature BlackBerry Enterprise

Server

BlackBerry Enterprise

Server Express

BlackBerry

Internet

Service

BlackBerry Business

Cloud Services

Supported activation

methods

• BlackBerry

Administration

Service

• Over the wirelessnetwork

• BlackBerry

Desktop

Software

• BlackBerry Web

Desktop

Manager

• Over your

organization's

Wi-Fi network

• BlackBerry

Administration

Service

• Over the wirelessnetwork (requires

app or specific

data plan)

• BlackBerry

Desktop Software

• BlackBerry Web

Desktop Manager

• Over your

organization's Wi-

Fi network

— • BlackBerry

Administration

Service

• Over thewireless network

• BlackBerry Web

Desktop

Manager

Security features


5

http://www.blackberry.com/support

http://www.blackberry.com/support



Feature BlackBerry

Enterprise Server

BlackBerry

Enterprise Server

Express

BlackBerry Internet

Service

BlackBerry Business

Cloud Services

Transport layer

encryption

√ (AES and Triple

DES)

√ (AES and Triple

DES)

√ (AES)

Enhanced encryption √ (S/MIME and

PGP)

√ (S/MIME and PGP) √ (SSL)

BlackBerry Balance

technology

√ √ √

IT administrationcommands

Supports:

• Specify new

device

password and

lock device

• Delete only

work data and

remove device

• Delete all

device data

and remove

device

Supports:

• Specify new

device

password and

lock device

• Delete only

work data and

remove device

• Delete all

device data and

remove device

Supports:

• Specify new

device

password and

lock device

• Delete all

device data and

remove device

Supports:

• Specify new

device

password and

lock device

• Delete only

work data and

remove device

• Delete all

device data and

remove device

IT policy rules All Subset Subset

Two-factor

authentication

√ √

Application and browsing features


Server


Server Express

BlackBerry Internet

Service

BlackBerry

Business Cloud

Services

Web browsing √ √ √ √Intranet browsing √ √

Methods for

installing

applications

Supports:

• Over the

wireless

network

• BlackBerry

AdministrationService

Supports:

• Over the wireless

network

• BlackBerry

Administration

Service

Supports:

• BlackBerry

Desktop

Software

• Web browser on

BlackBerrydevices

Supports:

• BlackBerry

Desktop

Software

• Web browser

on BlackBerrydevices


6




Server


Server Express

BlackBerry Internet

Service

BlackBerry

Business Cloud

Services

• BlackBerry

Desktop

Software

• BlackBerry Web

Desktop

Manager

• Standalone

application

loader tool

• Web browser on

BlackBerry

devices

• BlackBerry App

World

• BlackBerry

Desktop

Software

• BlackBerry Web

Desktop

Manager

• Standalone

application

loader tool

• Web browser on

BlackBerry

devices

• BlackBerry App

World

• BlackBerry App

World

• BlackBerry

App World

Ability to pushapplications to

devices

√ √

Application control

policies

√ √

Methods for

updating

BlackBerry Device

Software

Supports:

• Over the

wirelessnetwork

• BlackBerry

Administration

Service

• BlackBerry

Desktop

Software

• BlackBerry Web

Desktop

Manager

• Standalone

application

loader tool

Supports:

• Over the wireless

network• BlackBerry

Administration

Service

• BlackBerry

Desktop

Software

• BlackBerry WebDesktop

Manager

• Standalone

application

loader tool

• BlackBerry

Desktop

Software update

sites

Supports:

• Over the

wireless network• BlackBerry

Desktop

Software

Supports:

• Over the

wirelessnetwork

• BlackBerry

Desktop

Software


7




Server


Server Express

BlackBerry Internet

Service

BlackBerry

Business Cloud

Services

• BlackBerry

Desktop

Software

update sites


8



System requirements 2

Item Requirement

Cloud messaging service Microsoft Office 365 with an Enterprise Plan

Devices BlackBerry devices that are running BlackBerry Device Software 4.5 or later.

Browsers Administrators and BlackBerry device users can connect to the BlackBerry

Business Cloud Services using the following browsers:

• Windows Internet Explorer 8.0

• Mozilla Firefox 3.6• Safari 4 for Mac

• Google Chrome 4

Windows Internet Explorer provides optimal support for the BlackBerry Business

Cloud Services features. Some browsers might prevent you from activating

devices that are connected to a computer or from backing up and restoring device

data.

Feature and Technical Overview System requirements

9



Architecture 3

Component Description

BlackBerry Business Cloud Services The BlackBerry Business Cloud Services provides a secure connection

between your organization's Microsoft Office 365 messaging services and

BlackBerry devices. BlackBerry Business Cloud Services is designed to

connect to Microsoft Office 365 using a dedicated SSL connection. The

BlackBerry Business Cloud Services can provide mobile access to the emailaccounts and organizer data that are part of your organization's

environment.

Microsoft Office 365 Microsoft Office 365 provides cloud messaging services to organizations.

The BlackBerry Business Cloud Services connects with Microsoft Office 365.

Feature and Technical Overview Architecture

10



Features 4

BlackBerry Business Cloud Services administrationfeaturesThe BlackBerry Business Cloud Services provides you with a web-based administration interface to manage user

accounts, assign groups to user accounts, and apply IT policies to user accounts. You can access the BlackBerry

Business Cloud Services administration interface from a supported browser on any computer that is connected to

the Internet. You can share administrative tasks with multiple administrators.

When Microsoft ActiveX controls are turned on in your browser, you can connect BlackBerry devices to your

computers and manage the devices while you are logged in to the BlackBerry Administration Service.

Feature Description

Authentication You can log in using the same credentials that you use to access Microsoft

Office 365.

User account management You can manage how the BlackBerry Business Cloud Services synchronizesemail messages and organizer data for individual user accounts.

Administration of user groups You can create groups to share IT policies and other configuration settings

among similar user accounts. You can then set properties one time for the

group instead of for every user. You can assign a user account to more than

one group so that the user account inherits the properties of every group

that the user account belongs to. You can also assign groups to other groups

so that the properties of the parent group are shared with all of the user

accounts in the child groups.

User statistics tracking You can view user statistics, including the number of email messages that

are sent and received, pending email messages, reconciliation, and last

contact time with a device. All information is displayed in sortable columns.

Support for personal devices For users that have both personal and work data on a device, the BlackBerry

Business Cloud Services offers the ability to delete only work data from the

device (for example, you might want to delete work data if a user leaves

the organization). You can use this feature on devices that are running asupported version of BlackBerry Device Software 6.0 or later.

Device activation features

Activating BlackBerry devices

To assign BlackBerry devices to user accounts and activate the devices, you can use any of the following methods:

Feature and Technical Overview Features

11



Method Description

BlackBerry Administration Service You can activate devices before you distribute them to users by

connecting the devices to a computer and logging in to the BlackBerry

Administration Service.

Over the wireless network New users and users that are receiving replacement devices can activate

the devices without requiring a physical connection to your organization's

network. Devices that are associated with the BlackBerry Internet Service

cannot be activated over the wireless network.

BlackBerry Web Desktop Manager New users and users that are receiving replacement devices can activate

the devices by connecting the devices to a computer that hosts theBlackBerry Web Desktop Manager.

Messaging features

Wireless messaging features

The BlackBerry Business Cloud Services integrates with existing email accounts in your organization's cloudmessaging services. It redirects email messages from users’ email accounts to their BlackBerry devices

automatically. When users move or delete email messages or mark email messages as read or unread, the

BlackBerry Business Cloud Services reconciles changes over the wireless network between the devices and email

accounts.

Feature Description

Email reconciliation The BlackBerry Business Cloud Services reconciles the status of emailmessages between devices and email accounts. If users delete or move

email messages to personal folders in their email accounts, the email

messages are deleted from the message list on the devices. If users mark

email messages as read or unread in their email accounts, the email

messages appear with the same status on the devices.

You can turn off wireless email reconciliation for a specific user.

Email filters You or users can create and change email filters. Email filters specify theactions that the BlackBerry Business Cloud Services takes if incoming email

messages match specific criteria. For example, users can create email filters

to stop email messages from specific senders from being forwarded to their

device.

Email-message forwarding Users can turn off email-message forwarding to their devices (for example,

if users are outside of a wireless coverage area). You can also turn off email-

message forwarding to users.

Feature and Technical Overview Messaging features

12



Feature Description

Signatures Users can add a signature to all email messages that they send from their

devices. You can also add a signature and disclaimers to all email messages

that a specific user sends.

Out-of-office reply Users can set and change their out-of-office replies using their devices.

Users can also specify an expiry date for out-of-office replies.

Contact lookup Users can search for a contact’s first name, last name, or both in the

organization's user directory. The BlackBerry Business Cloud Services

returns results for a maximum of 20 of the closest matches.

Contact list updates When users select contacts from contact lookup results, they can add the

contacts to the contact lists on their devices.Custom fields in the contact list If your organization maintains custom fields in users’ personal contact lists,

you can map these fields to corresponding fields that appear in the contact

list on BlackBerry devices. Users can use these custom fields to search for

contacts on their devices.

Send attachments Users can send email messages that contain attachments from their

devices. The attachments are not converted. Attachments must meet the

following requirements:

• If a user sends one attachment in an email message, the file size of the

attachment cannot exceed 3 MB.

• If a user sends multiple attachments in an email message, the total file

size of the attachments cannot exceed 5 MB.

• If an attachment exceeds 64 KB, the device sends the attachment in

multiple data packets.

If you want to manage the system resources that are used to upload andsend attachments, you can use IT policies to limit the file size of

attachments.

Download attachments Users can download attachments and store them on their devices. Users

can open supported attachment file formats using the media application

on their devices. Users can open and update attachments using an

appropriate third-party application on their devices.

If you want to manage the system resources that are used to upload andsend attachments, you can use IT policies to limit the file size of

attachments.

Save sent email messages Users can configure their devices to save copies of email messages that they

send from their devices in the sent items folder in their email accounts.

Personal distribution lists Users with devices that are running BlackBerry Device Software 5.0 or later

can view personal distribution lists in their contact lists. Users can send

email messages to the personal distribution lists and delete personal

distribution lists from their devices.


13



Feature Description

Personal folders Users with devices that are running BlackBerry Device Software 5.0 or later

can add, delete, move, and rename personal folders on their devices.

Follow-up flag Users with devices that are running BlackBerry Device Software 5.0 or later

can flag email messages on their devices and set reminder times.

Personal contact subfolders Users with devices that are running BlackBerry Device Software 5.0 or later

can view personal contact subfolders on their devices and change contact

information.

Users can specify which contact subfolders that they want to synchronize

with their devices. You can limit the number of contact subfolders that a

user can synchronize with their devices.

Calendar entry forwarding Users with devices that are running BlackBerry Device Software 5.0 or later

can forward meeting invitations and calendar entries from their devices.

Availability of meeting invitees Users can view the availability of meeting invitees on their devices.

Search for email messages Users can search for email messages in their email account from their

devices.

Email messages that contain rich

content

Users can view email messages that contain HTML and rich content.

Supported instant-messaging applications

The BlackBerry Business Cloud Services supports BlackBerry Messenger for instant messaging. Users can search for

a contact's first name, last name, or both in their organization's user directory and send email messages to invite

contacts to BlackBerry Messenger.

The BlackBerry Business Cloud Services also supports the consumer instant-messaging applications that areavailable from the BlackBerry App World storefront such as Windows Live Messenger.

Synchronization features

The BlackBerry Business Cloud Services synchronizes organizer data such as tasks, memos, and contacts over the

wireless network so that the entries on BlackBerry devices are consistent with the entries in user email accounts.

Users are not required to connect devices to computers to synchronize organizer data and reconcile email

messages.The BlackBerry Business Cloud Services backs up user settings and data on devices over the wireless network. You

can restore the user settings and data to devices when the devices are activated over the wireless network.


14

d h l f



Feature Description

Initial synchronization When the BlackBerry Business Cloud Services turns on wireless data

synchronization to a device for the first time, an initial data synchronization

process starts. The process synchronizes the data for calendar entries and

email messages between devices and email accounts. It also resolves

conflicting or duplicate entries to prevent data loss.

By default, the calendar on the device synchronizes up to 31 days before

the activation date, and up to 28 years after the activation date.

Synchronization settings You can configure settings for wireless data synchronization that apply to

specific user accounts. You can specify which organizer data the BlackBerry

Business Cloud Services synchronizes, how data conflicts are resolved, and

whether changes are synchronized in both directions or in one direction

only between devices and email accounts.

Synchronization of contact pictures Contact pictures are synchronized between devices and email accounts. If

users add, change, or delete contact pictures on their devices, the contact

lists in their email applications are also updated.

Contact pictures that exceed 32 KB cannot be synchronized.

How the BlackBerry Business Cloud Services manages attachments

The BlackBerry Business Cloud Services receives message attachments from supported BlackBerry devices and

reconciles the attachments with the cloud messaging services.

The BlackBerry Business Cloud Services limits the file size of attachments that it can receive from a device to a

maximum of 3 MB. If the BlackBerry Business Cloud Services receives more than one attachment at a time, it limitsthe total file size of all of the attachments to a maximum of 5 MB.

Users can download attachments in any format to their devices. Users can open and make changes to file formats

using an appropriate third-party application on their devices. Users might be able to open specific file formats

using the media application on the devices.

Attachment file formats that are supported

Format Extension

Adobe Acrobat .pdf

ASCII text .txt

Audio .amr, .mp3, .wav, .wma

Corel WordPerfect 7 to 10 .wpd

HTML .htm, .html

Images .bmp, .gif, .jpeg, .jpg, .png, .ppm, .tif, .tiff, .wmf Microsoft Excel 97 to 2003, 2007, 2010, and XP .xls, .xlsx


15

Feature and Technical Overview Using both BlackBerry Business Cloud Services and BlackBerry Enterprise Server or BlackBerry



Format Extension

Microsoft PowerPoint 97 to 2003, 2007, 2010, and XP .pps, .ppsx, .ppt, .pptx

Microsoft Word 97 to 2003, 2007, 2010, and XP .doc, .dot, .dotx, .docx

OpenOffice.org 1.1 .odp, .ods, .odt, .ott

RTF .rtf

ZIP archives .zip

Using both BlackBerry Business Cloud Services andBlackBerry Enterprise Server or BlackBerry Enterprise

Server ExpressIf your organization uses both Microsoft Office 365 and an on-premises messaging server, your organization can

use both BlackBerry Business Cloud Services and BlackBerry Enterprise Server or BlackBerry Enterprise Server

Express to manage BlackBerry devices.

The BlackBerry Business Cloud Services does not interact with the BlackBerry Enterprise Server or BlackBerry

Enterprise Server Express. You can manage each device with only one product. To switch management of a device

from the BlackBerry Enterprise Server or BlackBerry Enterprise Server Express to the BlackBerry Business CloudServices, you must delete all data from the device and then reactivate the device for BlackBerry Business Cloud

Services.

Feature and Technical Overview Using both BlackBerry Business Cloud Services and BlackBerry Enterprise Server or BlackBerry

Enterprise Server Express

16

Feature and Technical Overview BlackBerry Business Cloud Services security



BlackBerry Business Cloud Services security 5

The BlackBerry Business Cloud Services and BlackBerry devices are designed to help protect data that is in transit

between the BlackBerry Business Cloud Services and a device. To help protect data that is in transit over thewireless network, the BlackBerry Business Cloud Services and device use AES encryption to encrypt the data that is

sent between each other.

The BlackBerry Business Cloud Services uses confidentiality, integrity, and authenticity, which are principles for

information security, to help protect your organization from data loss or alteration.

Security features of the BlackBerry Business Cloud ServicesThe BlackBerry Business Cloud Services is designed to use the following features to help provide security, privacy,

and continuity to your organization's environment:

• Encryption to help keep your data protected while it is in transit

• Access controls to help keep your data confidential from other tenants

• Physical security to help keep RIM data centers safe

• A software development model that focuses on security

• Security policies and rules for conduct for RIM administrators who manage IT systems• ISO/IEC 27001 certification and regular audits of RIM data centers to help verify compliance with standardized

security requirements

• High availability, disaster recovery, and contingency plans to handle emergencies

• Architecture that is designed to provide a secure link between Microsoft Office 365 and BlackBerry Business

Cloud Services

• Administrative control of BlackBerry device behavior using IT administration commands and IT policies

Using IT policies to manage securityYou can use IT policies to control and manage BlackBerry devices in your organization's environment. An IT policy

consists of multiple IT policy rules that manage the security and behavior of the BlackBerry Business Cloud

Services. For example, you can use IT policy rules to manage the following device behaviors and security features:

• Use of a password or pass phrase

• Protection of user data on the device

• Control of device resources, such as the camera• Control personal devices using BlackBerry Balance

The BlackBerry Business Cloud Services includes preconfigured IT policies that you can use. The Default IT policy

includes IT policy rules that are configured to indicate the default behavior of the device.

After a user activates a device, the BlackBerry Business Cloud Services automatically sends the IT policy that you

assigned to the user account or group to the device. By default, if you do not assign an IT policy to the user

account or group, the BlackBerry Business Cloud Services sends the Default IT policy. If you delete an IT policy that

you assigned to the user account or group, the BlackBerry Business Cloud Services automatically re-assigns theDefault IT policy to the user account and resends the Default IT policy to the device.

Feature and Technical Overview BlackBerry Business Cloud Services security

17

Feature and Technical Overview Using IT policies to manage security



For more information, see the BlackBerry Business Cloud Services Policy Reference Guide.

Preconfigured IT policies

The BlackBerry Business Cloud Services includes the following preconfigured IT policies that you can use to meet

the requirements of your organization.

Preconfigured IT policy Description

Default This policy includes all the standard IT policy rules that are set in the BlackBerry

Business Cloud Services.

Basic Password Security This policy requires a basic password that users can use to unlock their BlackBerrydevices. Users must change the passwords regularly. The IT policy includes a

password timeout that locks devices.

Default values for preconfigured IT policies

You can configure additional IT policy rules in the preconfigured IT policies or change any of the following values:

IT policy rule Default IT policy Basic Password Security IT

Policy

Device-Only Items

Enable Long-Term Timeout — —

Maximum Security Timeout — 30 minutes

Maximum Password Age — 60 days

Minimum Password Length — —

Password Pattern Checks No restriction No restriction

Password Required No Yes

User Can Change Timeout Yes Yes

User Can Disable Password Yes No

Password policy group

Forbidden Passwords — —

Maximum Password History — —

Periodic Challenge Time — —Set Maximum Password Attempts — —

Set Password Timeout — —

Suppress Password Echo — —

Personal devices policy group

Enable Separation of Work Content — —

Disable Forwarding of Work Content Using

Personal Channels

— —


18




IT policy rule Default IT policy Basic Password Security IT

Policy

Require Work Resources for Conducting Work

Activities

— —

Work Domains — —

Security policy group

Content Protection Strength — —

Disable External Memory No —

External File System Encryption level Not required —

Required Password Pattern No —

BlackBerry App World policy group

Enable Wireless Service Provider Billing — —

Camera policy group

Disable Photo Camera — —

Disable Video Camera — —

PIM Synchronization policy group

Disable All Wireless Synchronization — —

Wired Software Updates policy groupAllow Web-Based Software Loading — —

g p g y

19

Feature and Technical Overview Data flows



Data flows 6

Messaging data flows

Data flow: Sending an email message to a device

1. Microsoft Office 365 notifies the BlackBerry Business Cloud Services that an email message has arrived in a

BlackBerry device user’s mailbox.

2. The BlackBerry Business Cloud Services sends the message to the wireless network.

3. The wireless network verifies that the PIN belongs to a valid device that is registered with the wireless network,and sends the email message data to the device.

4. The device sends a delivery confirmation to the BlackBerry Business Cloud Services.

If the BlackBerry Business Cloud Services does not receive a delivery confirmation within four hours, it sends

the email message to the wireless network again. The delivery confirmation verifies that the wireless network

delivered the email message to the device, but it does not verify that the user received or opened the email

message.

Data flow: Sending an email message from a device

This process flow applies to wireless calendar entries, new email messages, and reconciled email messages (email

messages that a BlackBerry device user moved, deleted, or marked as read or unread).

1. The user sends an email message from a BlackBerry device.

The device assigns a RefId to the email message. If the email message is a meeting invitation or calendar entry,

the device appends the calendar information to the email message.

2. The wireless network sends the email message to the BlackBerry Business Cloud Services.

3. The BlackBerry Business Cloud Services performs the following actions:

20

Feature and Technical Overview Messaging data flows



a. The BlackBerry Business Cloud Services sends the email message to the user’s mailbox.

b. The BlackBerry Business Cloud Services sends a copy of the email message to the Sent Items folder in the

user’s inbox.

4. The messaging services deliver the email message to the recipients.

Data flow: Sending an email message that contains an attachment from adevice

1. A BlackBerry device user attaches a file to an email message on a BlackBerry device and sends the email message.

If the user tries to attach a file that exceeds the maximum file size that you specified, a notification appears and

the user cannot attach the file.

2. The device sends the email message to the wireless network.

The device formats the header of the message to indicate that a large attachment is part of the email message.

The device does not send the attachment content.

3. The wireless network sends the email message to the BlackBerry Business Cloud Services.

4. The BlackBerry Business Cloud Services sends a request for the attachment content to the device.

5. The device sends the attachment content to the BlackBerry Business Cloud Services.

6. The BlackBerry Business Cloud Services verifies the validity of the attachment content, and stores the content

in memory as it arrives from the device.

If the BlackBerry Business Cloud Services has received only part of the attachment and has received no

attachment content from the device for 15 minutes, the BlackBerry Business Cloud Services cancels the email

message, deletes the attachment content from temporary storage, and sends an error message to the device.

After all of the attachment content arrives, the BlackBerry Business Cloud Services checks for other attachments

that might be part of the same email message. If other attachments exist, the BlackBerry Business Cloud Services

requests the attachment content. If no additional attachments exist, the BlackBerry Business Cloud Services

finishes processing the message and sends the email message to the user’s mailbox.7. Microsoft Office 365 delivers the email message to the intended recipients.

21

Feature and Technical Overview Messaging data flows



Data flow: Viewing an email message attachment

1. A BlackBerry device user receives an email message with an attachment.

2. The BlackBerry Business Cloud Services verifies that the BlackBerry device can open the attachment format.

If the format cannot be viewed on a device, the user cannot choose the Open Attachment menu item on the

device.

3. The user clicks the Open Attachment menu item to view the attachment on the device.

4. The attachment viewer sends a request for the attachment to the BlackBerry Business Cloud Services.

5. The BlackBerry Business Cloud Services performs the following actions:

a. The BlackBerry Business Cloud Services retrieves the attachment in binary format from the message store

on the device.

b. The BlackBerry Business Cloud Services distills the attachment and extracts the content, layout, format,

and navigation information from the attachment.

c. The BlackBerry Business Cloud Services organizes, stores, and links the information in a proprietary DOM

in a binary XML style.

d. The BlackBerry Business Cloud Services formats the attachment for the device and converts it to UCS format.

The formatting is based on the type of request (for example, page and paragraph information, or search

words) and the available device information (for example, screen size, display, or available space).

e. The BlackBerry Business Cloud Services sends the first part of the attachment to the wireless network.

6. The wireless network verifies that the PIN belongs to a valid device that is registered with the wireless network.

The wireless network delivers the attachment to the device.

7. The device sends a delivery confirmation to the BlackBerry Business Cloud Services. If the BlackBerry Business

Cloud Services does not receive a delivery confirmation within four hours, it sends the attachment data to the

wireless network again.

8. The user views the attachment on the device by selecting a section from the table of contents, or by viewing

the full attachment. The original formatting of the attachment, including indents, tables, fonts, and bullets,

displays on the device.

22

Feature and Technical Overview Organizer data synchronization data flows



Data flow: Searching an organization's user directory from a device

1. A BlackBerry device user searches the user directory for a contact.

2. The BlackBerry device assigns a RefId to the search request, and sends the request to the BlackBerry Business

Cloud Services.3. The BlackBerry Business Cloud Services performs the following actions:

a. The BlackBerry Business Cloud Services searches the contact list in Microsoft Office 365 and retrieves the

20 closest matches for the contact lookup request.

b. The BlackBerry Business Cloud Services sends the data to the wireless network.

4. The wireless network verifies that the PIN belongs to a valid device that is registered with the wireless network,

and sends the data to the device.

5. The device sends a delivery confirmation to the BlackBerry Business Cloud Services.

If the BlackBerry Business Cloud Services does not receive a delivery confirmation within four hours, it resubmits

the contact lookup results to the wireless network.

Organizer data synchronization data flows

Data flow: Synchronizing organizer data for the first time on a device

1. A BlackBerry device user activates a new BlackBerry device or upgrades an existing device and receives the

service book for the BlackBerry Business Cloud Services.

2. The device requests the synchronization configuration information from the BlackBerry Business Cloud Services.

The configuration information indicates whether wireless data synchronization on the BlackBerry Business Cloud

Services is turned on. The configuration information also includes database synchronization types and conflict

resolution settings.

3. The BlackBerry Business Cloud Services returns the configuration information to the device and synchronizeswith Microsoft Office 365 using the configuration information.

23

Feature and Technical Overview Organizer data synchronization data flows



If organizer data exists on both the device and in the BlackBerry Business Cloud Services database, the BlackBerry

Business Cloud Services merges, adds, or updates the organizer data during the synchronization process. If

organizer data exists on only the device or the BlackBerry Business Cloud Services, the BlackBerry Business Cloud

Services restores the organizer data from the appropriate location. The device and the BlackBerry Business CloudServices do not delete organizer data during the initial synchronization process.

The initial synchronization process is complete when the organizer data on the device and the organizer data on

the BlackBerry Business Cloud Services are synchronized. Changes to organizer data on the device or the

BlackBerry Business Cloud Services that occur after the initial synchronization service is complete are synchronized

over the wireless network.

If the user changes organizer data on the device or using a computer during the initial synchronization process,

the BlackBerry Business Cloud Services synchronizes the changes after the initial synchronization completes.

If the user connects the device to a computer running the self-service interface, the initial synchronization process

can occur over the connection to the BlackBerry Business Cloud Services instead of over the wireless network.

Data flow: Synchronizing changes to organizer data

1. A BlackBerry device user saves an update to organizer data or BlackBerry device settings (for example, a new

AutoText entry) on a device or in the organizer application from the computer.

2. Depending on where the user made the update, the device or the BlackBerry Business Cloud Services adds the

update to a changelist. If the device adds the update to a changelist, it sends the changelist to the BlackBerry

Business Cloud Services.

The changelist includes the target database and record information associated with the organizer application.

3. The BlackBerry Business Cloud Services sends an update to organizer data over the wireless network, along with

other entries in the changelist for the user.

The BlackBerry Business Cloud Services sends other updates, including device information, time-zone

information, and backup and restore data, at the batch synchronization interval that is set on the BlackBerry

Business Cloud Services. By default, the batch synchronization interval is ten minutes. To prevent synchronization

errors, the BlackBerry Business Cloud Services and device can send only a single changelist at a time for a user

account.

4. The device sends a delivery confirmation to the BlackBerry Business Cloud Services for each record that it

receives.

5. The BlackBerry Business Cloud Services receives delivery confirmations, deletes the corresponding

synchronization request entries, and saves each delivery confirmation to the database.

Each organizer database record has a unique identifier that is mapped to a corresponding record on the device.

24

Feature and Technical Overview Glossary



Glossary 7

AES

Advanced Encryption Standard

ASCII

American Standard Code for Information Interchange

content protection

Content protection helps protect user data on a locked BlackBerry device by encrypting the user data using

the content protection key and ECC private key.

DOM

Document Object Model

HTML

Hypertext Markup Language

HTTP

Hypertext Transfer Protocol

HTTPS

Hypertext Transfer Protocol over Secure Sockets Layer

IT administration command

An IT administration command is a command that you can send over the wireless network to protect sensitive

information on a BlackBerry device or delete all BlackBerry device data.

IT policy

An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry

smartphones, BlackBerry PlayBook tablets, the BlackBerry Desktop Software, and the BlackBerryWeb Desktop

Manager.

IT policy rule

An IT policy rule permits you to customize and control the actions that BlackBerry smartphones, BlackBerryPlayBook tablets, the BlackBerry Desktop Software, and the BlackBerry Web Desktop Manager can perform.

PIN

personal identification number

RTF

Rich Text Format

service books

25

Feature and Technical Overview Glossary



Service books determine which services are available on BlackBerry devices.

UCS

Universal Content Stream

XML

Extensible Markup Language

26

Feature and Technical Overview Provide feedback



Provide feedback 8

To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.

27

Feature and Technical Overview Legal notice

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Documents

Blackberry Business Cloud Services Feature and Technical Overview T305802 1276566 0510091604 001 1.0 US