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1© 2005 Cisco Systems, Inc. All rights reserved.BDL June, 2005
Blended Distance Learning in the Academy Program
222© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Purpose
• To share findings and recommendations from the recent CCNA Blended Distance Learning Pilot Study
• To share Next Steps with BDL in the Cisco Networking Academy Program
333© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
What is BDL?
E-learning refers to• Education that is enhanced by or delivered via the
Internet
Blended Distance Learning (BDL) refers to:• Instructor facilitated
• Combination of in-person and remote learning
• Loosened classroom constraints of space and time
• Prepares students to meet all established completion requirements
444© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
From 1996 to 2004 …
The Academy Program developed an increasingly sophisticated blend of in-person instructor facilitation, hands-on lab experiences, online curriculum, online assessment, online program management, online instructor community, remote-access to lab equipment, and simulations
The key differentiator of the Academy Programthrough all of this has been the empowerment of the local instructor via Internet-enhanced technologies and the in-person hands-on laboratory workemphasis over the course of a semester, not a 100% remote or self-paced model
555© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
From 1996 to 2004
Student outcomes from using this teaching and learning model were tens of thousands of people able to design, install, operate, and troubleshoot real networks
So we have been doing e-learning, but customer needs were for expansion of CCNA availability in terms of space (remote locations) and time (24/7 learning access)
BDL CCNA Pilot Study Results
666© 2004, Cisco Systems, Inc. All rights reserved.Presentation_ID
777© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
CCNA Student Pilots
Education level9 high school
15 2-3 year institution
5 4 year institution
Pilot Classes
25 CCNA1
12 CCNA2
10 CCNA3
2 CCNA4
• 23 initial CCNA pilots; 19 used in data analysis•Only one pilot outside U.S. and Canada• Pilots ran from Jan. 1, 2004 to Dec. 31, 2004• Comparison classes selected from same institution, same instructor, curriculum version 3.x
888© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Evaluation/ Documentation Tools
• Student Survey (end of each course)
• Instructor Survey (end of each course)
• Field staff questionnaires (end of each month)
• Virtual meetings (once a month)
• Monthly Implementation Form (end of each month)
• Class Progress form (end of class)
• Final exam scores, module exam scores, skills exam scores, course feedback scores, overall course grade
999© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Vision of the Student
CCNA1 Module Exam Scores
0102030405060708090
100
Mod
ule 1
Mod
ule 2*
Mod
ule 3*
Mod
ule 4
Mod
ule 5*
Mod
ule 6
Mod
ule 7
Mod
ule 8
Mod
ule 9
Mod
ule 10
Mod
ule 11
*
Module
Exam
Per
cent
age
Scor
e
BDLIn-person
Final Exam Scores
0
10
20
30
40
50
60
70
80
90
100
CCNA1 CCNA2 CCNA3
Course
Perc
enta
ge S
core
BDLIn-person
Final Exam Scores
0102030405060708090
100
CCNA1 (nonBDL) CCNA2
Class
Perc
enta
ge S
core
CCNA2 BDLCCNA2 In-person
Satisfaction
1
1.5
2
2.5
3
3.5
4
4.5
5
CCNA1 CCNA2 CCNA3
Course
Rat
ing BDL
In-person
101010© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Vision of the Student
• Students in the BDL pilots learned the CCNA content as well as students in the In-personclasses, and feel as confident in their learning.
• BDL students were as satisfied with the course as In-person students
• Students most successful in the BDL classroom were: motivated, able to work independently, and had some previous networking experience
• Retention was slightly worse in BDL classes, which is consistent with existing research
• Instructors in the pilots recommended helping struggling students with: mentoring, study groups face-to-face help, individual communication
111111© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Vision of the Instructor
Course Feedback Instructor Ratings
1
1.5
2
2.5
3
3.5
4
4.5
5
CCNA1* CCNA2 CCNA3
Course
Rat
ing BDL
In-person
MeanI liked the blended distance
learning format.4.50
I liked the blended distance learning format better thanthe traditional 100% in-person format.
3.53
I would teach another course in this blended distance learning format.
4.60
BDL Instructors indicated they spent more time interacting with individual students in BDL classes
1) Strongly Disagree; 2) Disagree; 3) Neutral; 4) Agree; 5) Strongly Agree
121212© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Vision of the Instructor
• Students rated instructors highly in the BDL format and felt they were critical to their success.
• Instructors indicated they were satisfied with the BDL format.
• There are not significant changes to teaching methods, just the tools used to teach
• Instructors should have experience with both the course being taught and the BDL tools before offering a CCNA BDL course
131313© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Vision of Teaching and LearningPreference for In-person Interaction
0
10
20
30
40
50
60
70
80
90
100
Student Instructor
% S
elec
ting
lesssamemore Course Aspects % Rank1
% Rank 1,2,3
In-person lab work 17.81 45.59
Self study 15.07 42.85
Instructor interaction 13.70 42.87
Curriculum 13.70 33.14
Blended distance learning format 13.70 28.97
Remote lab work 9.59 17.93
Module exams 6.85 20.74
Peer interaction 2.74 23.57
eLabs 2.74 12.47
Module quizzes 1.37 12.48
Packet Tracer 1.37 4.15
Video 1.37 9.70
Lack of problems with technology 5.56
Importance to Success
In-person class time was used strategically to emphasize labs, conduct skills exams, interact with the instructor, and work with other students
141414© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Vision of Teaching and Learning
• Desire for interaction was reasonably high, and a plethora of communication methods for facilitating interactions were used.
• Students indicated that doing in-person labs significantly contributed to their success in the course.
• There were commonalities across pilots in the types of tools used, including tools to offer labs remotely.
• Dial-up connectivity appears to be sufficient for BDL CCNA as it was offered.
151515© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
NetLab
http://www.netdevgroup.com/
161616© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Vision of Assessment and Evaluation
• Approximately half of the pilots used module exams in a summative fashion while half used them in a formative fashion.
• Final and skills exams were required to be proctored.
• Most pilots monitored student progress with exam scores.
• Success of BDL classes may be monitored using student success measures, such as final exam grade and course pass rates.
171717© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Summary and Recommendation
• Students are able to learn CCNA content in a BDL environment
• Students and instructors are satisfied with BDL courses
• The BDL team recommends offering the option of CCNA and CCNP in a blended distance learning format
181818© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Welcome, Pilots!
• Please introduce yourself
• Give a brief description of your pilot model, including your location, educational level of students, and distance technology tools you used
• Words of wisdom to others who may choose this option
BDL in the Future
191919© 2004, Cisco Systems, Inc. All rights reserved.Presentation_ID
202020© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Where do we go from here?
Approval has been given for BDL rollout for CCNA and CCNP student classes with
• Global BDL guidelines with theater specific differences
• Academy Connection “BDL”class environment added for CCNA, CCNP student classes
• Monitoring of student proficiency and satisfaction as well as rate of implementation
212121© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Timeline for Student BDL CCNA /CCNP
June Management Approval and finalizing rollout plans
July Adaptations to AC
Monitoring Plan for BDL
August US Communication of BDL Option and Guidelines
August US Academies may offer BDL CCNA/CCNP student classes
222222© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Global BDL Guidelines
• CCNA/CCNP Academy has good or excellent status as existing Academy
• Must demonstrate understanding what is required to teach and support distance learning
• All courses must have a blended component with recommendations for novice and intermediate with instructor discretion for advanced learners
CCNA 1: 24 hours in-personCCNA 2: 16 hours in-personCCNA 3: 8 hours in-personCCNA 4: 8 hours in-person
232323© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Global BDL Guidelines, cont.
CCNP 1 – 4: 8 hours in-person
• Proctored online final with authentication process if instructor is not the proctor
• Same QAP time and quality measurements
• Cross-theater offerings require pre-approval
• Instructors must designate class environment as “blended distance learning”
242424© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Future Plans for BDL Delivery
Curriculum Instructor Student
CCNA Pilot in fall 2005
Introduction of various instructor models
IN PROCESS
Available Fall, 2005
CCNP Available Today IN PROCESS
Available Fall, 2005Security Pilot in fall/winter 2005 No plans
ITE No plans UNDER REVIEW
Java Available Today UNDER REVIEW
252525© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005
Future Plans for BDL Delivery
Curriculum Instructor Student
Unix Available today Under Review
Wireless Under Review No plans
Web Available today No plans
Q and A
262626© 2004, Cisco Systems, Inc. All rights reserved.Presentation_ID
272727© 2005 Cisco Systems, Inc. All rights reserved.BDLJune 2005 272727© 2003, Cisco Systems, Inc. All rights reserved.